Customer Reviews for U-Haul Moving & Storage of Plano Allen

3,392 comentarios

3901 N Central Expy   Plano, TX 75023

(972) 424-0815

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 424-0815

3901 N Central Expy
Plano, TX 75023

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

El cliente no dejó un comentario.

Abhi P. 
Rating:
3.0

Customer did not leave a comment.

Christene R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hakeem M. 
Rating:
1.0

Got a u-haul and was never given a copy of the gas level as well as mileage. Put more gas than initially given and still got charged 40 dls for gas I did not use. When I only used 6 miles total.

Salvador S. 
Rating:
5.0

Availability of time factor very necessary only if there were enough provisions of vehicles.

Olakunle I. 
Rating:
5.0

Bobbi Harper provided outstanding service.

german C. 
Rating:
5.0

Customer did not leave a comment.

Imdaud G. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Doroteo G.  |  Overall Experience 
Rating:
1.0

Took way too long. Throughout making the reservation, it never once notified me that my temporary drivers license (I'm new to the state) would not be sufficient. Luckily, my wife was able to drive over and use her out of state license. By doing this, we had to change everything to her name. Whoever helped us took way too long, was extremely disorganized, couldn't find essential tools to complete the reservation, was scattered, couldn't figure out how to charge my credit card - you name it. It took over an hour just to get the truck. I would assume most people renting a truck are on a time crunch and don't have over an hour to spend waiting for someone to complete a simple transaction. Definitely NOT worth the $100 I spent to rent the truck. Maybe I'll use Home Depot or Lowe's next time.

Rachael Charon W. 
Rating:
5.0

Lynn did a great job taking care of my rental needs. She was friendly and helpful. The only thing that slowed things down was the uhaul software. It was laggy and slow.

Kory O. 
Rating:
5.0

Everything was fine

Dennis R. 
Rating:
2.0

The older lady checking people in had zero time awareness. By the time I got to the counter I said I have a reservation for the 15' truck, her response was a laugh and a story to say the keys for the truck are missing. After asking if I could go look at the truck to see if they're in there (asking to do her job) I was able to find the keys in the ignition. She also told me that I didn't need so many boxes for a moving project she had no idea what I was doing. What should have taken less than 15 minutes took over 30.

Lee B. 
Rating:
3.0

Brakes failed while driving and back door got stuck open.

Stanley J. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The Caucasian lady was excellent 👌

JEROD W. 
Rating:
2.0

The unit I rented had a broken rollup door. It was never fixed. I was promised several times that it would be fixed before my next visit. I had to prop it up with a long pole so they did not fall down and hit me in the head as it did several times and had to use a pole to push it from the insideto get it to go down all the way. I have never had these issues renting a unit. I moved out before my month ended. Would like a complete refund due to the huge inconveniences I experienced. Also they still have a key to my lock. I asked for it when I moved out and nobody could find it.

TINA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAYSON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krista T. 
Rating:
5.0

I’ll be glad to use their service in the future..

MIkaela S.  |  Overall Experience 
Rating:
1.0

This was a nightmare of a rental. The "service air bag" light came on and the left rear turn signal didn't work. It took multiple phone calls and two plus days to get the van serviced. Roadside service was terrible. They scheduled someone to come out to fix van - but they never showed up. I was told I had to find my own replacement van, only to be told by the place that they wouldn't replace the van. Eventually after more calls and complaints roadside service sent someone out to fix the problems. I couldn't load van for two days because I was initially told it had to be towed. This extended my trip and rental by more than two days. The U-Haul didn't provide nearly enough compensation for problems I had with their equipment.

Tracy S. 
Rating:
5.0

Bobbi Harper is a Great Manager and was extremely helpful to me.

Patty H.  |  Overall Experience 
Rating:
1.0

Made a reservation ahead of time for a pickup and an appliance dolly. Upon arrival, I was told that the appliance dolly was not available. Why take reservations if you don't actually reserve equipment? Get it together.

Jeff G. 
Rating:
5.0

The staff member who worked at 9AM CST at this location has been very friendly and excellent customer oriented person.

Krishna M. 
Rating:
4.0

Customer did not leave a comment.

JOHN R.  |  Overall Experience 
Rating:
1.0

The van was all beat up, scratched, dented on all sides, the inside was patched up. It was a piece of junk. The suspension was shot. If I had been hauling anything glass, then it would all be shattered. The side mirrors kept needing adjustment—very dangerous. Driving at 20 miles per hour the entire van was rattling. When we returned the van, we had to contend with a person who arrived on a bike (homeless person), disheveled, smelled who entered the building while the van was being checked in. He was mumbling to himself and to my wife and me. He went behind the counter and into a back room. Then he came out and left in the direction of the storage units. It was scary for my wife. I consider this to be an unsafe U-Haul location.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Hanny S. 
Rating:
5.0

Great Inventory

William M. 
Rating:
2.0

James, who checked the truck back in, was great, but the lady handling the rentals when they opened was horrible. We were the first people there on Sunday at 5 minutes till 9, and we didn't leave the site until 9:30. Terribly inefficient and even overtly rude. She had five customers behind us waiting in line and even that did not spur her on. She should not be permitted to interact with customers because you are paying for the use of the truck while she fiddles in performing her duties. I'm sure the people behind us lost more than an hour of their time. Stay away from this location.

Diane W. 
Rating:
5.0

Good customer service, they will take care all you needs and very helpful in every way

BHASKAR S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald C. 
Rating:
5.0

This isn't a comment on the location or about the people at this location (they are great), but a general comment to corporate UHAUL. If UHAUL asks if a customer wants a dolly and/or furniture pads and the customer says no....take the equipment out of the truck, so we have that room available for our items in the vehicle. If we were to have removed them and broken the green thing securing them, then we would have been charged for them, because it would have appeared that we used them, even if we did not.

John D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

mike B. 
Rating:
5.0

Customer did not leave a comment.

Taunane A. 
Rating:
3.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Customer service was very polite and helpful!

paula L. 
Rating:
5.0

Customer did not leave a comment.

Mattias V. 
Rating:
5.0

Customer did not leave a comment.

TINA N.  |  First Impressions 
Rating:
4.0

The only thing wrong was that the furniture pads I order were not included. But when I mentioned that, they were removed from my payment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Ngozi O. 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
4.0

The employees were very helpful but they seemed to have issues with the computer systems. Conflicting info on truck details and availability, etc. Fixing that issue will result in higher confidence in the information.

Leo L. 
Rating:
5.0

U-Haul policy need to be improved. I recently moved from California to Texas and i am still to apply for TX Driving license. My rental was rejected due to non-state DL. It was really frustrating and i ended up wasting time to bring my friend holding TX DL. Though overall i like the U-haul service.

Sanjeev K. 
Rating:
2.0

Left turn signal and brake light were out. Truck had extensive damage on passenger side.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL N. 
Rating:
5.0

Be clear during reservation process about the true capacity and dimensions of the cargo van. Also be clear about number of seats. 2 vs 3 was a problem that wasted some of our rental time waiting for a ride.

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

Jaehyun P. 
Rating:
1.0

I rented a small truck on 3 occasions to take my son to a dirt bike track, all the trucks were complete junk and the third time I rented a truck I have pictures of it was just beat to hell when I picked it up when I returned it Bobby days It has a new dent in a totaled truck I had the 10$ insurance and pictures the next time I went to rent I had a 600$ + balance my attempt to contact corporate went awful I emailed And attempted to live chat to resolve

Sean H. 
Rating:
5.0

I go out of my way to use location because they are always friendly and efficient. Great job!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Sara L.  |  Overall Experience 
Rating:
1.0

Bobbi the owner was rude. She was NOT helpful from the moment I walked in the door just terrible customer service.

Erika P. 
Rating:
5.0

Had to wait for about 10 minutes before the person opened the gate to return the truck. Other than that, it was good!

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

CHUNG L. 
Rating:
5.0

Excellent customer service and professionalism. The desk representative has been outstanding in facilitating to make this a wonderful experience. Thank you

HASSAN F. 
Rating:
5.0

Have dollies to rent

KAYSE L. 
Rating:
2.0

Customer did not leave a comment.

Marcos M. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Na

Reginald c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

You all were super awesome

EVELYN S. 
Rating:
5.0

Customer did not leave a comment.

Kamaria C. 
Rating:
5.0

The trailer wasn't clean but we got a truck so that's all that matters I wish we could of had it for 24 hours

BELINDA L. 
Rating:
5.0

Thanks Jordon and James for your help. Awesome!

Karen G. 
Rating:
5.0

Excellent customer service. Late evening hours and the sales associate was there and ready to receive the truck. I was impressed.

Mayela M. 
Rating:
5.0

Customer did not leave a comment.

venkata ramana A. 
Rating:
5.0

super helpful agent

Jane K. 
Rating:
5.0

i CANNOT IMPROVE ANYTHING, BUT I MUST COMMEND THE 2 LADIES ACTUALLY RENTED THE VEHICLE, AND THE YOUNG MAN WHO I RETURNED THE VEHICLE TO...HE ACTUALLY LOOKED INSIDE THE VEHICLE AND RETURNED MY GARAGE DOOR OPENER TO ME FROM UNDER ONE OF THE SEATS...SAVED ME A GREAT DEAL OF ANXST!!!!

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Excellent customer service!

Ted W. 
Rating:
5.0

The staff are amazing! :)

Sandro S. 
Rating:
3.0

Customer did not leave a comment.

Abhijeet S. 
Rating:
5.0

Customer did not leave a comment.

Ramon M. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Allison G. 
Rating:
5.0

Customer did not leave a comment.

Geremyee N. 
Rating:
3.0

Check out Agent was rude for no reason at all!!! Very unprofessional!!!!!!

Robert W. 
Rating:
5.0

Nothing. Keep it up. Your respect professionalism and truly finding out what I need.

George C. 
Rating:
5.0

Everything was great

Johnathan L. 
Rating:
5.0

Customer did not leave a comment.

Kristen W. 
Rating:
4.0

Labor we contracted was for 830 am they called a day before said 1230, same day texted said 0200 pm, so we basically wasted half or our moving day, we endedup doing a lot of our moving by ourselves. Labor Company said Uhaul did not notify them of the booking time.

Carlos O. 
Rating:
5.0

Awesome customer service.

Allan G. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Zhan X. 
Rating:
5.0

Customer did not leave a comment.

Dcourtlie W. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
4.0

Have the office open when picking up equipment and needs a faster check in experience.

John T. 
Rating:
5.0

There is nothing for you to do it is perfect

Richard J. 
Rating:
5.0

Everyone at this location was so friendly, helpful, and competent.

Elizabeth H. 
Rating:
5.0

I used to be director of safety and security at a very high end, exclusive Country Club, & was a part of people giving very high-end service to a former US president, and his service people, the very wealthy, & famous people, etc...& know what great service is. This location of U-Haul gives GREAT service. Thank you for the great experience!

STEVEN COLLIER B. 
Rating:
4.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Vincent W. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

STUART L. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Margarita N. 
Rating:
5.0

Efficient, friendly, capable attendant got me in and out quickly in the pickup and the return

CONNIE N. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
5.0

Employees were courteous and fast. You need more customer parking at this location.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Toyohiro K. 
Rating:
2.0

The vehicle should not be on the road due to a problem with the steering and a hard pull to the right while driving down the highway. I reported the problem to the agent when i returned the vehicle and he stated that he was aware of the issue!!!! Why would you rent a vehicle that you know has a problem that could cause an accident? Very disappointed!

jodie R. 
Rating:
5.0

I can't think of anything. It was easy to rent the truck. The only thing that could improve the location is to fix the gate at the front so employees don't have to drive the trucks around to a far gate from the office.

Clinton M. 
Rating:
5.0

The guy who was working was very professional and personable. He made the process easy, he was quick and friendly, and made the process feel stress free . We appreciate it very much, moving is stressful and his customer service really made all the difference! Thank you!

sonja N. 
Rating:
5.0

Nothing, received excellent service.

Antje W. 
Rating:
5.0

This is my first time renting a truck and i enjoyed it..will definitely recommend

michelle L. 
Rating:
2.0

The truck wasnt in a great condition, the driver side door wouldnt close easily, overall the ride wasnt smooth either. Also, i drove this for just 24 miles, refuelled 2 gallons, and yet you guys seem to have charged me for 2 more - so, is the mileage of this thing 6 mpg? That's a good summary of the equipment.

Rajesh V. 
Rating:
5.0

I was initially unable to get tailgate open. Tried calling the rental location, got a messaging system instead. We had to lift a heavy couch over back of truck to get it into truck bed .On-site management should answer phone during business hours.

Grover B. 
Rating:
5.0

Customer did not leave a comment.

Christie J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRUCE C.  |  Overall Experience 
Rating:
5.0

We needed a storage unit and a Truck last-minute and Bobbi at U-Haul went above and beyond the Call of Duty to make everything go smoothly. What was going to be a stressful day for us turned into quite a pleasant experience I don't think I've laughed so hard like that in a long time. These are some great people at this location.

heather r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rajesh D. 
Rating:
5.0

Customer did not leave a comment.

HARI C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L.  |  First Impressions 
Rating:
5.0

Exceptionally friendly and helpful people. I dealt with 3 different people and each one went above and beyond to be helpful. I highly recommend them!!!

Myrna A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pashawn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antje W.  |  First Impressions 
Rating:
5.0

I would recommend this storage because of the excellent customer service. Bobbi was extremely helpful and was always there to answer any questions that I had. Please call them if you need a storage unit.

Linda D.  |  Overall Experience 
Rating:
5.0

Superior Customer Service!

Richard A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  First Impressions 
Rating:
3.0

Moving put was a hassle. We had lost the key to one of the units and we were previously told the facility could cut the lock for $50. On moving day we were told they cant die to some policy which they didn't care to show us, we had to get a locksmith who was 45 minutes away and spent $80 plus an additional hour to the movers $76. Not nice. Also, we had a dinning table stored there but on moving out we didn't see it. No signs of break in or forced entry but mysterious a heavy durable office table disappeared.

GABRIEL N.  |  Overall Experience 
Rating:
5.0

I have always had a good experience at the Uhaul here. Some of the best customer service and incredibly nice people. When I have storage needs again, I’ll come back.

Gordon J.  |  Overall Experience 
Rating:
5.0

Clean and very friendly staff.

Shelley W.  |  Overall Experience 
Rating:
5.0

We found the staff to be most helpful, professional and friendly. Thank you!

Jim L.  |  Overall Experience 
Rating:
3.0

A little more expensive than other storage facilities.

Crystal C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katlin I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michele b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
5.0

Great customer service

BELITHA M.  |  First Impressions 
Rating:
5.0

Great customer service, friendly and clean. Overall, had an excellent experience.

Joe Z.  |  Overall Experience 
Rating:
5.0

Couldn't be happier with the service and facilities

Rolando M.  |  Overall Experience 
Rating:
4.0

Only feedback I have is that the storage staff didn't offer the first month rental free. Excellent otherwise.

Elvis M.  |  First Impressions 
Rating:
5.0

Scott & Bobbi really take their job seriously. They have helped me several times with my moving needs. If anyone plans on moving or storing their belongings for any amount of time, you will be extremely satisfied and feel secure in this very clean, well-maintained facility.

William C.  |  Overall Experience 
Rating:
5.0

I would recommend this facility not only for the convenient location, but because the facility was super clean and the staff was EXCEPTIONAL! The best customer service experience that I have had in YEARS!

tonja g.  |  First Impressions 
Rating:
5.0

Scott and Bobbie are great peoe.Very Kind!!

Lisa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james a.  |  Overall Experience 
Rating:
5.0

Bobbi and Scott are class acts and I cannot thank them enough for being such wonderful people!

KEITH K.  |  Overall Experience 
Rating:
5.0

is there a ten star option? Bobbi and Scott are amazing, and the facility is well maintained and cleaned.

Matt G.  |  Overall Experience 
Rating:
5.0

Atención de primera cordial y amable, las instalaciones impecables, excelente ubicación, me sentí muy bien con el trato recibido..

Alex C.  |  First Impressions 
Rating:
5.0

The staff was extraordinary and exceptionally professional in meeting all my needs. They did not stop until they ensured my move out And travel was on point. They even offered to assist me with my move because I was moving alone. Scott and Bobbie are the best managers I have ever worked with. You can't go wrong with Scott and Bobbie on your side Bobbie and Scott work like a team should on one Accord. I strongly recommend them both.

Janice L.  |  Overall Experience 
Rating:
5.0

Bobbi was wonderful to work with!

KEITH K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle L.  |  First Impressions 
Rating:
5.0

Great people!!

Joshua N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLYN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA W.  |  Online Move In 
Rating:
4.0

Climate control, my first weekend to move in I was not satisfied.

Christene R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Scott and Bobbi, the GM’s, were beyond helpful with our moving/storage needs. Professional, polite service is what you’ll get. Scott even brought out bottled water to our movers loading the UHaul. Highly recommend this facility!

BRIAN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nirvana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAMIKA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YEO ANDREW L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMRAL LIVINGSTON J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat K.  |  Overall Experience 
Rating:
5.0

If I could give this location 100 stars I would! Extremely helpful and kind. Bobbi really helped me and my family out with a truck and the right storage unit. Excellent customer service and would recommend anyone thinking about moving to come to this location!

MICHAEL B.  |  First Impressions 
Rating:
5.0

We used the storage facility for 6-months. The process was easy and straight-forward. I would definitely recommend the service.

Larry P.  |  Overall Experience 
Rating:
1.0

My daughters drawings who passed away were ruined. Take note I was in a climate control unit that was full of MOLD. I have the pics. Bobbie the Manager was delightful when I was going to rent a unit. She never took my calls again. The only one that is kind there is the tall African America young man that work there and she does not treat him well. Bobbie was in the office and she could hear me speaking about my daughters art, but never came out to speak with me. She needs another job. Customer service was never taught to her.

Diana F.  |  Overall Experience 
Rating:
5.0

One location didn't have what i needed, she called ahead, put notes in the system and made my next visit to uhal smooth.

Shatoya M.  |  First Impressions 
Rating:
2.0

My autopay was somehow disabled by the staff. The credit card company said NO ATTEMPT WAS MADE to collect payment. My unit was locked then broken into. Many things stolen. Nothing done about it. DO NOT RECCOMEND this place at all!!!

JANET G.  |  First Impressions 
Rating:
5.0

Scott and Bobbi are the best.

Charles L.  |  Overall Experience 
Rating:
5.0

Bobbie was preside and friendly! She made my entire process enjoyable and smooth. ]

crystal M.  |  First Impressions 
Rating:
5.0

Bobbie provided me with excellent service!! She provided me with excellent customer service and was so kind!! She went above and beyond to assist me with my storage unit coming out of state. Thank you Bobbie and the staff!! I highly recommend this storage facility!! Tyhisha F.

tyhisha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Surreah M.  |  Overall Experience 
Rating:
5.0

The owners of this facility are amazing. They went above and beyond to help me anyway they could. We need more people like this in this world. Thank you guys again for your help and gratitude.

Latoya O.  |  Overall Experience 
Rating:
5.0

Mr. Harper gave me binding material and helped me secure a mattress to our vehicle. What an outstanding person. Great customer service and much better than I received at the Tollroad location.

David F.  |  Overall Experience 
Rating:
1.0

The new manager is very rude and lies a lot I have been there 3 years and I will be moving to a different storage facility soon because I don’t like these new manger

BESSIE M.  |  First Impressions 
Rating:
5.0

The Staff was very friendly and even gave me and the movers cold water on this hot day! Thank you so much!

Ulanda P.  |  First Impressions 
Rating:
5.0

All I can say is WOW! This team went above and beyond to help me transition my belongings into storage. After having the UHaul truck towed to their location, Bobbi and her husband went out of their way to take care of me. They are an awesome team!

Carole W.  |  First Impressions 
Rating:
5.0

They were very professional and friendly. They went above and beyond!!!

tyhisha W.  |  First Impressions 
Rating:
5.0

I have been trying to find a storage unit for over a month. I needed to store furniture and household items for my 3 bedroom home. When I walked in I was greeted and treated extremely professional. Bobbi, one of the general managers, set me up. She explained my options and had me in a unit in no time. During the move-in, the other general manager, Scott was very accommodating. I am pleased with this facility.

William C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vernon K.  |  Overall Experience 
Rating:
5.0

Bobbi and Scott or awesome managers and the nicest most helpful people you should try to hang on to them forever

Jerri V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerrie W.  |  First Impressions 
Rating:
5.0

Staff was great and attentive. Very nice

Donald C.  |  Overall Experience 
Rating:
5.0

Scott was most helpful and easy going. He made the whole process so easy!

Alan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn D.  |  Overall Experience 
Rating:
1.0

I was charged for extra day in error due to uhaul storage charging me fees when the first month was supposed to be free, it took them 2 hours to refund my money and this caused delays in getting funds to gas the truck and return it. I am very unhappy with the services.

DeJuan T.  |  First Impressions 
Rating:
4.0

The uhaul associates that service me. Was the most perfectionals & the nicest I’ve ever seen in the moving business. Will tell others & return to this location. Thanks for everything. Anthony Bolton and family

antony b.  |  Overall Experience 
Rating:
5.0

The man who name is babby or pop is soooooo nice and helpful he is the best

Haidy H.  |  Overall Experience 
Rating:
5.0

Bobbi is the person that helped us with our rental. She was very knowledgeable and friendly. Excellent customer service. Keep up the awesome customer service.

THOMAS E.  |  Overall Experience 
Rating:
5.0

Very very awesome thank u for your business.

richard t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred J.  |  Overall Experience 
Rating:
5.0

Would it be possible to get an email receipt for the two months of storage that I paid? Need for reimbursement from the company I work for. Thank you for your help

Kevin M.  |  Overall Experience 
Rating:
1.0

Came in to sign the documents for the storage unit I had reserved. Unit WAS NOT AVAILABLE and paper work/contract couldn’t be found. Ended up getting a unit on the second floor. Definitely not happy with the location and service received. Tried to contact them to see if the initial unit on the first floor had been located but no one answered the phone. This location is being run like a 3 ring CIRCUS with a CLOWN obviously in charge. I’m going to move in for a month or maybe 2 until I can find a better location and service.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
1.0

I was lied to from the start and from 1 person / business owner to a management “team” that is uncalled for! Why lie about something as simple as accessible hours to get into a business suite I was going to use for my business. To be able to put a roof over my family/kids at night. I was ignored when I would text asking questions and never received a contract of any sort the whole time. Craziest thing a complete 180 in how it started. Sucks. I hope it gets better for this location bc of how convenient it was for me.

William B.  |  Overall Experience 
Rating:
4.0

So far staff was very friendly and units are extremely clean.

Tiba H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy C.  |  Overall Experience 
Rating:
5.0

The owners/staff are super nice and accommodating!! Highly recommended!!

william s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R.  |  First Impressions 
Rating:
5.0

Bobbi, Scott and the staff are GREAT!!!

Vincent W.  |  First Impressions 
Rating:
5.0

Steven is one of the most outstanding Corp reps I have had the pleasure to do business with. I'm 73 yo and I'd rate him in the top 5 of my lifetime. I expect he will be a steady climber in the U-Haul ranks. This operation is impressive and I have other storage that I will be moving to this location now...but a light will go out when Steven eventually moves up the ladder.

steve m.  |  First Impressions 
Rating:
5.0

Extremely helpful staff, would recommend highly.

james p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maceola W.  |  Overall Experience 
Rating:
5.0

IT WAS THE BEST EXPERIENCE WE HAD IN YEARS!

Silvana N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORLIS J.  |  First Impressions 
Rating:
1.0

I contacted Uhaul several times while driving from Nashville to Dallas with extreme wait times for each call. I was finally given a reservation at the location I requested for a drive up unit. Upon arrival the type of unit I requested was not honored by either manager Scott or Bobbi when I arrived at the Plano Allen location. I was instructed to call the Uhaul customer service line where I AGAIN waited in access of 20 minutes on hold. The customer service representative AGAIN booked a drive up unit first month free, added my credit card for automatic billing, said I was set to go. I returned to the counter where I was delayed once AGAIN when the manager couldn’t initiate the contract that was started by customer service. After he (Scott) made several calls for help and almost TWO HOURS later he gave me a unit and asked me to return after my HIRED guys unloaded and he should have the help he requested to complete the contract. After unloading a full truck the contract still had not been done properly. I received a call the following day where I had to give all of my credit card information AGAIN to initiate the contract! How many people, calls and hours should it take to perform a service? I paid my guys for hours of waiting around and then paid to finally unload my truck! Time is money! To say I am beyond frustrated, tired and outdone would be an understatement! Very poor customer service and no desire was apparent to obtain customer satisfaction! Hopefully something positive will come from this rental experience moving forward.

Monya D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn D.  |  Overall Experience 
Rating:
1.0

There was a ton of misinformation... not everyone is on the same page, at this location. There were offers made that were incorrect and/or not verified. This led to us having to quickly move items... with only a few days notice. The storage unit that we were told was good through the end of March, because of our multiple vehicle rentals, ended up only being good until February 28th (which still wasn't the 30 days that we were told was the contract period). We called and were assured it was fixed and we'd receive a follow up call. It wasn't and we didn't. The next call was about a week later telling us that the rental period was up. Receipts weren't emailed and couldn't be printed. The manager was nice but that didn't fix any of the issues we had to try to figure out due to their mistakes. This unit was much smaller and almost three times the price of one we found at another location with a much smoother process/better communication/ extended hours. If you've got time and money to waste, this is your place. If not, be warned.

roshonda w.  |  Overall Experience 
Rating:
5.0

I was there for almost 3 years and I was treated very friendly and with respect I will definitely recommend this amazing company!

Juan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
5.0

The staff was extremely friendly and made moving in and moving out so easy. We are moving but I wish we could stay at this location if we were moving cities.

Joseph C.  |  Overall Experience 
Rating:
5.0

Staff is extremely helpful

Silvana N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

A Great Staff !

barbra b.  |  First Impressions 
Rating:
4.0

Just thanks for being handy and available. And easy to deal with.

Nevil H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Online Move In 
Rating:
5.0

The new management is amazing. In the past week they have improved the overall atmosphere 100% and it is continuing on a daily basis. Your tenants thank you immensely. Keep up the good work.

CAMERON J.  |  First Impressions 
Rating:
5.0

Great Customer Service from start to finish. Everyone was so helpful and friendly. This is the only place I will go to from now on.

Ralynda G.  |  First Impressions 
Rating:
5.0

Great great facility great service

antonio g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derek g.  |  Overall Experience 
Rating:
5.0

good service

CHRISTOPHER C.  |  Overall Experience 
Rating:
1.0

I am so sad to rate you so bad but I had my stuff in storage from 2012 till 2020.. 3 plus lay offs a hurricane surgery pandemic and more....after all those years and rate increases 135 to 185 and being told everything is ok no problems I let the insurance go.... only to find 3 bug rats dried up and ate everything from top of unit til floor and couch and chairs and books and pictures an plastic dolls chewed up..... after 10000 dollars this is what I get...... unbelievable........hope we don’t get sick from rat droppings Nice means nothing when what I paid for did not happen

VENITTA B.  |  Overall Experience 
Rating: