El cliente no dejó un comentario.JIMMY H.
Customer Reviews for U-Haul Moving & Storage of Plano Allen
Plano, TX 75023
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Between your app and your courteous staff all is great. Keep up the good work.Kris-Alan W.
The Staff was very friendly and even gave me and the movers cold water on this hot day! Thank you so much!Ulanda P. | First Impressions
El cliente no dejó un comentario.SHELLIE L.
El cliente no dejó un comentario.ADARSH A.
Yes the customer service was superb. Would recommend this uhaul location to anyone. .VANESSA T.
El cliente no dejó un comentario.Michelle S.
All I can say is WOW! This team went above and beyond to help me transition my belongings into storage. After having the UHaul truck towed to their location, Bobbi and her husband went out of their way to take care of me. They are an awesome team!Carole W. | First Impressions
El cliente no dejó un comentario.Carole W.
This location made it very easy to get a truck. Their equipment is very clean and maintained in excellent condition.LAWRENCE L.
we had a water leak from the roof that ruined some of the stuff we had stored there. the facility was nice and clean and the staff was friendly.ehren Z.
The gentleman was so nice that checked me in and explained everything so I could understand.TINA P.
El cliente no dejó un comentario.JOHN L.
They were very professional and friendly. They went above and beyond!!!Novellette W. | First Impressions
El cliente no dejó un comentario.ARMANDO A.
I have been trying to find a storage unit for over a month. I needed to store furniture and household items for my 3 bedroom home. When I walked in I was greeted and treated extremely professional. Bobbi, one of the general managers, set me up. She explained my options and had me in a unit in no time. During the move-in, the other general manager, Scott was very accommodating. I am pleased with this facility.William C. | First Impressions
El cliente no dejó un comentario.Vernon K. | Overall Experience
El cliente no dejó un comentario.LATONYA L.
El cliente no dejó un comentario.DARRELL B.
Bobbi and Scott or awesome managers and the nicest most helpful people you should try to hang on to them foreverJerri V. | First Impressions
Staff (Woman) replacement, Because she have to charge gas cost. She don't which vehicle is mine.Jeon J.
Awesome customer service! Best rental experience ever!!Michelle O.
El cliente no dejó un comentario.Anthony D.
Thanks for short survey. I always give a long survey lowest possible score. A three-question survey is fine. No survey is betterBRIAN WILLIAM B.
El cliente no dejó un comentario.Kerrie W. | First Impressions
Service was above and beyond from the employees we had the pleasure of dealing with! Appreciated their professionalism and flexibility. Would highly recommend. ¡Gracias!JOHN S.
Staff was great and attentive. Very niceDonald C. | Overall Experience
El cliente no dejó un comentario.Jennifer B.
I had problems with the moving company the owner referred me to. They had not shown up on two occasions. The owner of the UHaul location I used went out of her way to call and motivate them. Two hours later the movers arrived and moved our stuff.William D.
Great customer service explained everything in detail Very satisfiedRandall B.
Scott was most helpful and easy going. He made the whole process so easy!Alan S. | First Impressions
El cliente no dejó un comentario.Marilyn D. | Overall Experience
Jordan and Jay were so efficient and friendly. Best experience renting a truck ever.STEPHEN G.
El cliente no dejó un comentario.Terry A.
El cliente no dejó un comentario.Sung K.
El cliente no dejó un comentario.LUIS S.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.MAURICE B.
El cliente no dejó un comentario.ARTURO D.
1 - Inconvenient return process. Earlier, I just dropped the key. That's all! 2 - No ramp in the truck?! Really? I rented appliance dolly to load it in the truck - how can you expect customer to load it in the truck without ramp? Its part on me as well - my ignorance. But, you guys are expert, should have thought or asked question. It was really bad experience this time. I would try home depot next time.Anshu T.
El cliente no dejó un comentario.Srikanth R.
I was charged for extra day in error due to uhaul storage charging me fees when the first month was supposed to be free, it took them 2 hours to refund my money and this caused delays in getting funds to gas the truck and return it. I am very unhappy with the services.DeJuan T. | First Impressions
El cliente no dejó un comentario.DEJUAN T.
The uhaul associates that service me. Was the most perfectionals & the nicest I've ever seen in the moving business. Will tell others & return to this location. Thanks for everything. Anthony Bolton and familyantony b. | Overall Experience
The man who name is babby or pop is soooooo nice and helpful he is the bestHaidy H. | Overall Experience
Bobbi is the person that helped us with our rental. She was very knowledgeable and friendly. Excellent customer service. Keep up the awesome customer service.THOMAS E. | Overall Experience
El cliente no dejó un comentario.Roger S.
Only one man working checking in and moving vans back into enclosure. Need more staff.JENNIFER H.
Very very awesome thank u for your business.richard t. | Overall Experience
Very customer focused Easy to work with and provided cell phone number if issues or couldn't get through land line Who does that today? My nÃ©e uhaullocationJERRY B.
El cliente no dejó un comentario.deborah S. | Overall Experience
El cliente no dejó un comentario.DEBORAH S.
Quick, easy and exactly what I needed.Larry B.
They are all very friendly, they helped me and very professional, I recommend them and everything was very easy to rent the equipment I needed.Ernesto C.
El cliente no dejó un comentario.Ana L. | Overall Experience
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Fred J. | Overall Experience
El cliente no dejó un comentario.MARK E.
Just keep on doing what you have been doing. GREAT job!!WILLIS D.
Would definitely recommend this location.Craig Y.
There is no customer parking, the parking lot is in terrible condition, pot holes, broken concrete. Very hazardous.Margaret T.
El cliente no dejó un comentario.Susan D.
Would it be possible to get an email receipt for the two months of storage that I paid? Need for reimbursement from the company I work for. Thank you for your helpKevin M. | Overall Experience
Excellent serviceMARS C.
El cliente no dejó un comentario.JAMES K.
Came in to sign the documents for the storage unit I had reserved. Unit WAS NOT AVAILABLE and paper work/contract couldn't be found. Ended up getting a unit on the second floor. Definitely not happy with the location and service received. Tried to contact them to see if the initial unit on the first floor had been located but no one answered the phone. This location is being run like a 3 ring CIRCUS with a CLOWN obviously in charge. I'm going to move in for a month or maybe 2 until I can find a better location and service.Michael S. | First Impressions
This is my Go-to Uhaul.....There are several others, by the house, but the service better, here.DAVID T.
They always do a great job at this location.Alastair H.
El cliente no dejó un comentario.David S. | Overall Experience
I was lied to from the start and from 1 person / business owner to a management "team" that is uncalled for! Why lie about something as simple as accessible hours to get into a business suite I was going to use for my business. To be able to put a roof over my family/kids at night. I was ignored when I would text asking questions and never received a contract of any sort the whole time. Craziest thing a complete 180 in how it started. Sucks. I hope it gets better for this location bc of how convenient it was for me.William B. | Overall Experience
The employee was helpful, and the store was clean. I can't give full 5 stars thought to the 30 dollar max milage. I was chared an extra $7.50 for driving the truck 15 miles over the alotted 30. The fact that uhaul expects a person to finish moving from one home to the other in only 30 miles is absurd. Not to mention, the Uhaul I was supposed to pick up my truck from sent me to a different one since they did not have the supplies. The new location was 10 miles off my course.Jake R.
James was very kind and explained all the details for the rental. I would definitely rent here again!ANGELA C.
My experience with this UHaul location was excellent. Bobbi was very accommodating in helping us with a vehicle that suited our needs. After going to one uHaul location to pick up a truck ordered online, only to find out when we arrived that the reservation was moved to this particular location. When my son and I arrived at the Central Expressway location in Plano I was a bit frustrated. Bobbi made everything alright. With her pleasant and positive attitude she served us with excellent service and knowledge. It's excellent customer service like Bobbi that will keep me coming back whenever I need a rental truck. Keep doing what you are doing at this location. Bobbi is the best!THOMAS E.
The service was good, but I saw a bother 10 foot truck on the road pass me at my max speed. How'd I get the slow speed capped model and they got the turbo model? Lol, I mean, How? Lol. Hmm. The counter and driver service was totally great otherwise! Very happy!Christel C.
Best storage facility I have worked with!JOSHUA R.
The guy working the counter was awesome!! Jordan Gay.JOCELYN B.
El cliente no dejó un comentario.Kendall R.
So far staff was very friendly and units are extremely clean.Tiba H. | First Impressions
El cliente no dejó un comentario.Jimmy C. | Overall Experience
The owners/staff are super nice and accommodating!! Highly recommended!!william s. | First Impressions
El cliente no dejó un comentario.Jennifer F.
the only issue i had was for mobile pick up. the app did not allow me to scan the location, therefore i had to wait until some one opens the door and check me in mannually.SINA S.
El cliente no dejó un comentario.JOSHUA R. | First Impressions
El cliente no dejó un comentario.Shantilnetta S.
El cliente no dejó un comentario.EVIE O.
Please let me know I need to take pictures of the vehicle before I leave as the vehicle had additional marks on the exterior before I got it.ANDREW D.
Fantastic customer service. Bobbi and Scott are wonderful, friendly, professional, courteous and incredible. I really enjoy renting from their location and will continue to do so every time I have a need that U-Haul can provide.James S.
El cliente no dejó un comentario.BOBBY S.
My experience was great - very friendly and accommodating customer service - no recommendations for improvement - keep up your commitment to service excellence!ROBERT I.
The staff was proficient and courteous and went out their way to give me the best experience as a 1st time customer.. Keep up the great workDEBORA F.
El cliente no dejó un comentario.DAVID P.
Have other uhauls come up to their ( Location 3901 N. Central Expy } standards. I'm always treated with respect and feel welcomed. I totally trust the staff!!!George C.
Great service at this location and I will come back again and recommend to my friendsLiyin W.
Bobbi, Scott and the staff are GREAT!!!Vincent W. | First Impressions
Can't think of anything. Everybody was great.DOVIE R.
El cliente no dejó un comentario.DARREN R.
El cliente no dejó un comentario.JAMES S.
Steven is one of the most outstanding Corp reps I have had the pleasure to do business with. I'm 73 yo and I'd rate him in the top 5 of my lifetime. I expect he will be a steady climber in the U-Haul ranks. This operation is impressive and I have other storage that I will be moving to this location now...but a light will go out when Steven eventually moves up the ladder.steve m. | First Impressions
Extremely helpful staff, would recommend highly.james p. | Overall Experience
Excellent customer service!! They kept me informed the whole time until I picked up my rental truck. I would definitely use their services again.LINDA D.
Unbelievable staff! I can't remember getting this kind of AWESOME customer service anywhere before!JOANNE W.
Great customer service and support!EDWIN LARRY F.
Using the self-check in app makes the process far more complicated than it needs to be and takes much longer than conducting the transaction in person. Was very happy with the equipment, price, and location, but I will NEVER use the self-check in process again.mike G.
The guy at the counter really needs help with customer serviceErvina M.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Maceola W. | Overall Experience
El cliente no dejó un comentario.DIANE B.
El cliente no dejó un comentario.Rogelio C.
El cliente no dejó un comentario.JASON SCOTT W.
IT WAS THE BEST EXPERIENCE WE HAD IN YEARS!Silvana N. | Overall Experience
El cliente no dejó un comentario.LUI A.
El cliente no dejó un comentario.CORLIS J. | First Impressions
El cliente no dejó un comentario.Glenn D.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.GOLDEN S.
I contacted Uhaul several times while driving from Nashville to Dallas with extreme wait times for each call. I was finally given a reservation at the location I requested for a drive up unit. Upon arrival the type of unit I requested was not honored by either manager Scott or Bobbi when I arrived at the Plano Allen location. I was instructed to call the Uhaul customer service line where I AGAIN waited in access of 20 minutes on hold. The customer service representative AGAIN booked a drive up unit first month free, added my credit card for automatic billing, said I was set to go. I returned to the counter where I was delayed once AGAIN when the manager couldn't initiate the contract that was started by customer service. After he (Scott) made several calls for help and almost TWO HOURS later he gave me a unit and asked me to return after my HIRED guys unloaded and he should have the help he requested to complete the contract. After unloading a full truck the contract still had not been done properly. I received a call the following day where I had to give all of my credit card information AGAIN to initiate the contract! How many people, calls and hours should it take to perform a service? I paid my guys for hours of waiting around and then paid to finally unload my truck! Time is money! To say I am beyond frustrated, tired and outdone would be an understatement! Very poor customer service and no desire was apparent to obtain customer satisfaction! Hopefully something positive will come from this rental experience moving forward.Monya D. | First Impressions
Dealt with several personnel Scott, Bobbi, Briana they were all lacking greatly in their customer service skills.Monya D.
El cliente no dejó un comentario.Glenn D. | Overall Experience
There was a ton of misinformation... not everyone is on the same page, at this location. There were offers made that were incorrect and/or not verified. This led to us having to quickly move items... with only a few days notice. The storage unit that we were told was good through the end of March, because of our multiple vehicle rentals, ended up only being good until February 28th (which still wasn't the 30 days that we were told was the contract period). We called and were assured it was fixed and we'd receive a follow up call. It wasn't and we didn't. The next call was about a week later telling us that the rental period was up. Receipts weren't emailed and couldn't be printed. The manager was nice but that didn't fix any of the issues we had to try to figure out due to their mistakes. This unit was much smaller and almost three times the price of one we found at another location with a much smoother process/better communication/ extended hours. If you've got time and money to waste, this is your place. If not, be warned.roshonda w. | Overall Experience
El cliente no dejó un comentario.RICHARD T.
El cliente no dejó un comentario.DAVID T.
I was there for almost 3 years and I was treated very friendly and with respect I will definitely recommend this amazing company!Juan B. | Overall Experience
El cliente no dejó un comentario.SCOTT H.
El cliente no dejó un comentario.VICTORIA H.
El cliente no dejó un comentario.VIKTOR C.
El cliente no dejó un comentario.Charles M. | First Impressions
The staff was extremely friendly and made moving in and moving out so easy. We are moving but I wish we could stay at this location if we were moving cities.Joseph C. | Overall Experience
El cliente no dejó un comentario.VICTOR B.
Staff is extremely helpfulSilvana N. | First Impressions
El cliente no dejó un comentario.JORDAN B.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.James S. | Overall Experience
Very good customer service!Shaquana L.
A Great Staff !barbra b. | First Impressions
Just thanks for being handy and available. And easy to deal with.Nevil H. | First Impressions
El cliente no dejó un comentario.James M. | Online Move In
The new management is amazing. In the past week they have improved the overall atmosphere 100% and it is continuing on a daily basis. Your tenants thank you immensely. Keep up the good work.CAMERON J. | First Impressions
Great Customer Service from start to finish. Everyone was so helpful and friendly. This is the only place I will go to from now on.Ralynda G. | First Impressions
Great Customer Service from the time I walked through the door. He was amazing and professional. Then I was told by the new manager about other products and services which I took advantage of also. This is the only Uhaul place I use. Great experience!Ralynda G.
El cliente no dejó un comentario.Claudia S.
El cliente no dejó un comentario.Bethany M.
El cliente no dejó un comentario.ANTHONY J.
El cliente no dejó un comentario.RESTEE C.
Knowledgeable helpful people!!DALE C.
Great great facility great serviceantonio g. | First Impressions
El cliente no dejó un comentario.derek g. | Overall Experience
good serviceCHRISTOPHER C. | Overall Experience
I am so sad to rate you so bad but I had my stuff in storage from 2012 till 2020.. 3 plus lay offs a hurricane surgery pandemic and more....after all those years and rate increases 135 to 185 and being told everything is ok no problems I let the insurance go.... only to find 3 bug rats dried up and ate everything from top of unit til floor and couch and chairs and books and pictures an plastic dolls chewed up..... after 10000 dollars this is what I get...... unbelievable........hope we don’t get sick from rat droppings Nice means nothing when what I paid for did not happenVENITTA B. | Overall Experience
Staff outstanding. Very detailed explaining everything.They made me feel welcomed and at home. I feel with the security measures in place I'm not worried about my belongs. I made the right choice.George C. | First Impressions
Had several visits to this location over the course of a month or so and all my interaction with the various employees was exceptional. I wouldn't hesitate to do business with them again. Excellent experience overall.Miguel B. | Overall Experience
The door to my unit was broken. I couldn't open it myself because of it being broken. It slammed shut very hard while I was inside of it and almost hit me. The management never responded to my multiple calls and email. I asked the office almost daily when my door would be fixed for three weeks and it was never done.Ashley L. | Overall Experience
The young man that helped me at the service desk was Great!!jay j. | Overall Experience
El cliente no dejó un comentario.james m. | Overall Experience
Scott was very helpful and great to deal with.james m. | First Impressions
El cliente no dejó un comentario.John L. | Overall Experience
El cliente no dejó un comentario.Derek H. | Overall Experience
El cliente no dejó un comentario.Leslie W. | First Impressions
El cliente no dejó un comentario.anderson L. | First Impressions
El cliente no dejó un comentario.CURTRESHA F. | First Impressions
Scott and the other guys were very friendly and helped me out so much. Thank you guys enjoyed my stay felt safe at all times.kathleen b. | Overall Experience
El cliente no dejó un comentario.cassandra h. | Overall Experience
El cliente no dejó un comentario.DeAngela S. | Overall Experience
El cliente no dejó un comentario.Megan M. | Overall Experience
El cliente no dejó un comentario.John B. | First Impressions
I couldn't have asked for a better professional encounter than I did with Scott, Michelle and Brianna. Moving can be a difficult time and their help made it possible to store and move my possessions in an efficient, and timely manner. The facility is in excellent condition. The help is greatly appreciated. Thank you UHAUL for having such a wonderful staff.Thomas K. | Overall Experience
I couldn't have asked for a better visit. Michelle Irwin opened my account and walked me through the process and answered every question I had. The facility was organized, clean and met all of my needs. I didn't hesitate to seek out a U-Haul facility for my move and storage and have dealt with the company for years. I was very fortunate to have Michelle handle my account and she should be the model for all of your representatives. GraciasThomas K. | First Impressions
Top notch storage facility.john m. | Overall Experience
greeted at the gate, logged in quickly and escorted to unit. very pleasant and professional. facility perfectly maintained. had a hard day driving, so this was a welcome experience.george w. | First Impressions
Staff was very helpful and got me set up with my unit very quickly.Amanda M. | First Impressions
Fantastic experience at this Plano facility. Very accommodating with my situation. Greatly appreciated!eddie c. | Overall Experience
Pleasant experience dealing with staffs there. Thanks.nora b. | Overall Experience
Very friendly and helpful staff.James M. | Overall Experience
The definition of customer loyalty is when you stop shopping. You always go back to the same place. The service and friendliness we received here will make us loyal customers at this location .ThanksPaul N. | Overall Experience
Excellent service from start to finish. The owners Scott and Michelle were so friendly, helpful, and accommodating. Their employee Brianna was very helpful, identifying the best places to get fuel.Lyle C. | First Impressions
The attendant was beyond helpful and knowledgeable.Jet E. | First Impressions
Well run establishment.Alejandro H. | Overall Experience
Michelle was very helpful setting up my storage unit and provided useful info at check-in. Would definitely recommend using this location. U-Haul Moving & Storage en Plano Alleneddie c. | First Impressions
NaJames M. | Overall Experience
Great placeGeraldine G. | Overall Experience
My experience was quick and easy. Everyone answered my questions and I felt that the entire staff was kind and efficient. I would recommend this establishment to anyone.nicole h. | First Impressions
Excellent service at this location. Very detailed explanation of how the everything works and Uhaul's processes are fully explained.Alejandro H. | First Impressions
Rep was polite and took time to explain the processChristina T. | First Impressions
Nicely maintained. Easily accessible. Manager worked with me to find the best unit.Martin F. | First Impressions
Keep up good work!patrick r. | First Impressions
Every one was helpful and nice thanksApril H. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!