El cliente no dejó un comentario.Christian I.
U-Haul Moving & Storage of Plainfield
Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Already a great location and experience!David S.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Lawrence S.
The mobile app process could be easier. It was confusing and quite slow.Arielle G.
I made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.Jay K. | First Impressions
Great facility and friendly staff. Keep up the great work!!Paul M. | Overall Experience
Extraordinario servicio al clienteJeffrey S.
Improve instructions on exactly where to drop off equipment after hours. I didn't see any signage that indicated "exactly" where to park the truck during after hours returns. And the other thing I would do would be to Improve the key retrieval box. The mechanism at this location was a manual device where we have to put the correct code in the device to be able to retrieve the key. The problem that I encountered was that the dial was a bit difficult to turn and it felt at times that the resistance would be too great to even be able to change the dial all the way to the correct number. Technology is far enough advanced at this point that I feel a digital retrieval system would be a better and faster option. I was very pleased with the overall process. This feedback was simply to improve and already good process.Ivan C.
The uhaul location was very convenient. I got in and out efficiently. I will definitely use their services again!George T.
It worked and was clean but the trailer likely needs to be phased out. The door was VERY difficult to open (scraped knuckles a couple of times getting the hook to release) and there was a fair bit of cosmetic damage (age related). The staff was good to work with and I've rented there before (and will again).CHAD C.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.STEPHEN M. | Overall Experience
This was a simple and very courteous transaction. I would use them again in a heartbeat.GEORGE B.
El cliente no dejó un comentario.ROGER W.
El cliente no dejó un comentario.Hualin L.
El cliente no dejó un comentario.Aline C. | First Impressions
El cliente no dejó un comentario.Jessica B.
The staff at this location was very friendly, professional, and helpful. I also liked the new hitch mounting system that U-haul is changing over to.LARS L.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.FRANK J.
El cliente no dejó un comentario.Sohail H.
Love working with Michael. I rent motorcycle trailers and car haulers very often. He is always very helpful and a pleasure to work with!Nathan A.
El cliente no dejó un comentario.THOMAS P.
Mobile pickup was terrible to use and ended up not working. Had to go inside and have an employee redo our contract. Everything other than the mobile pickup went well, though.Sarah N.
El cliente no dejó un comentario.CYNTHIA C.
Everyone is very helpful every time I call with a question or concern.Wandalyn T. | First Impressions
Everyone is very helpful every time I call with a question or concern.Wandalyn T. | First Impressions
El cliente no dejó un comentario.MIKE J. | Overall Experience
I could not get the App to work smoothly for a contactless experience. Kashish Chhabra was great in getting me on my way. Store was clean with protective barriers and hand sanitizer at the counter.STEVEN D.
El cliente no dejó un comentario.Terri F. | Overall Experience
El cliente no dejó un comentario.Tommy B.
El cliente no dejó un comentario.Arash A. | Overall Experience
El cliente no dejó un comentario.ELISEO V. | First Impressions
I was given a truck with no fuel. Then I was asked if I could put fuel in the truck and that I would be given a 28$ credit ( I only received a 22$ credit.) So I leave the lot and drive about a quarter of a mile and truck runs out of fuel. I lost about one hour of my time waiting for fuel. Truck was stranded in the middle of the road, this was very unsafe. Worst experience ever!!Jorge P.
El cliente no dejó un comentario.PAUL W.
El cliente no dejó un comentario.JOHN S.
This location definitely had better feel, easy process, and customer service than the one in Alsip. The previous truck I had rented in Alsip 2 weeks ago was running on its wheels. The transmission felt like it was going to die with terrible noise, it was dirty, the mileage gage was up and down, etc. Bad experience. Naperville location was great.IRMGERALD R.
We had to drive 50 miles to pick up the truck,, than another 50 miles back to Elgin Illinois The price we payed was not quoted when we reserved it in west Dundee Illinois.ROBERT G.
Nothing as far as I can sayJOSEPH B.
Michael Connolly at the pick up store was excellent!!Sean C.
The truck had zero power when you try to go!James H.
El cliente no dejó un comentario.BRUCE R.
Have multiple employees working at once so that 1 guy doesn't have to run around trying to help everyone (although he still did a great job!).Erin C.
El cliente no dejó un comentario.ASHOK P.
no help in store had to wait too long truck should be backed in so can pull out no pre inspection and no post inspection done need another employee working my tuck just came in and should have been wiped down for corona with indication it was done hard to get to location - cannot go nb without first going sb doing and having to turn back nb about a half mile away added fuel thing to bill in store when i ordered all online without it on return no one in store for 5 minutes billed for something i did not want and called in but long wait on phone to get thru and then answered employee said with customer and would call back - i got no call back - again lack of care for customer - will not rent from this location ever again and will avoid uhaul if i canJames L.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.leonard G.
Very fast and knowledgeable staff!OVIDIU B.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Charles B.
Mike Connolly helped me, when I picked up the truck and when I returned it. He is very professional, knowledgeable, courteous and friendly. He represents U-Haul and this location very well; and he is an excellent role model for others at U-Haul who interact with customers.RONALD B.
El cliente no dejó un comentario.Jaskaran S.
Service was excellent.David G.
Trailer was in excellent condition. Refrigerator dolly had a broken cross-piece that I did not notice until I went to use the dolly. The UHaul man had loaded the dolly into the trailer, and I did not notice the broken weld. But overall a very clean shop and professional service.James W.
El cliente no dejó un comentario.Wade S.
El cliente no dejó un comentario.JASON S.
El cliente no dejó un comentario.Patrick K.
El cliente no dejó un comentario.John C.
The employee that helped us was rude and very short with us. He seemed as if he did not want to be there assisting customers whatsoever.Allyson S.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.HOLLY S.
Hi, I refueled before dropping off but mistakenly put more fuel in than needed. By about a quarter tank. This happened because when I turned the truck ignition to ACC, it wasn't showing the accurate amount. I know that there is, on the contract form, a useful guide to let me know how much fuel I need to put back in the tank to get it to at-rental level but I didn't have my reading glasses so...My question is this: Isn't it reasonable to ask that i get some kind of credit for fueling the truck at a level greater than what was there when I rented it? It sure would be a value feature that makes UHAUL even more well-liked by this and other customers. GraciasJames S.
scotts team was great -- courteous helpful and hard workingMike B. | First Impressions
Convenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.Jay M. | Overall Experience
Appreciated the help of Michael in attaching the trailer and getting it back into the space upon our return. Easy in Town rental.Constance S.
El cliente no dejó un comentario.Julie T. | Online Move In
El cliente no dejó un comentario.ANTHONY B.
I was told that I would get a paid invoice via e-mail Monday evening. It is Wed., and I haven't got it yet.GREGORY O.
I was very happy with the experience. Good staff !CAROLYN S.
El cliente no dejó un comentario.Joseph S.
I always rent from this location. Great customer service with well maintained vehicles. They're the best.James I.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.Latrice S. | First Impressions
It was my first time using it on my own. I would most definitely let my friends now that it is a great thing place to useKAITLYN W.
El cliente no dejó un comentario.CASSANDRA K.
El cliente no dejó un comentario.RAMUS K.
Mike is the best hands downRoderick H.
Wash truckTHOMAS F.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Patrick K. | Overall Experience
El cliente no dejó un comentario.EDITH C.
Very pleased with the service at this U Haul location. Equipment was ready for me and personnel were very friendly and helpful!Dale S.
El cliente no dejó un comentario.BRIAN P.
No improvement necessary.Sytze N.
El cliente no dejó un comentario.Greg R. | Overall Experience
El cliente no dejó un comentario.Edward K.
Have more than one staff member on hand. At both pickup and drop off extended wait due to only one person serving customers.Ross F.
El cliente no dejó un comentario.PATRICK D.
El cliente no dejó un comentario.Ryan D. | Overall Experience
Actually keep the reservations that people make with you for the items and places they make them!Josiah C.
El cliente no dejó un comentario.Richard H.
nice peopleANDRZEJ S.
El cliente no dejó un comentario.Saira K.
El cliente no dejó un comentario.Seshadri T.
El cliente no dejó un comentario.Ashok P.
El cliente no dejó un comentario.Marnie S.
Very efficient process, clean truck no wait return. Very satisfied. Thank youDonna R.
El cliente no dejó un comentario.Andrew L. | Overall Experience
El cliente no dejó un comentario.Sherjeel G.
Micheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .Catriece B. | Overall Experience
El cliente no dejó un comentario.RONALD L.
Great service, clean truck, no problems with the return. ¡Gracias!Donna R.
El cliente no dejó un comentario.ernest H.
Everything was great -- thanks!!DENISE M.
Great service and clean secure spacePatricia S. | Overall Experience
Great location and fair priceTed O. | Overall Experience
The windshield had bird poo smears or something similar when I picked it up but the wipers could not get it off. The vans always have a weird smell too. But the vehicle inside was clean otherwise. Staff is always helpful and great.KRISTEN J.
El cliente no dejó un comentario.Lydia A.
this is my go to place for all my hauling needsJAMES N.
El cliente no dejó un comentario.FRANK K.
El cliente no dejó un comentario.Kevin R.
El cliente no dejó un comentario.Alan E.
You guys got it all right! Want quit sure about your app.DEBORAH C.
Great, timely and communicative service!Kristine P.
El cliente no dejó un comentario.Juan T.
El cliente no dejó un comentario.Patrick P.
El cliente no dejó un comentario.LENORE C.
El cliente no dejó un comentario.Charles M. | Overall Experience
i made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.Jojo A. | First Impressions
El cliente no dejó un comentario.LOURETHA H.
El cliente no dejó un comentario.Ruben O.
The place is clean and secure. The units are tall and well maintainedChuck G. | First Impressions
El cliente no dejó un comentario.MARK T. | Overall Experience
El cliente no dejó un comentario.Francisco O. | Overall Experience
The staff was Great! Very Helpful!Kathy W. | First Impressions
El cliente no dejó un comentario.June D. | First Impressions
El cliente no dejó un comentario.Charles M. | First Impressions
El cliente no dejó un comentario.Brian W. | Overall Experience
El cliente no dejó un comentario.Georganna Q. | Overall Experience
El cliente no dejó un comentario.joe f. | Overall Experience
Thanks for your servicesCandace B. | Overall Experience
Everyone was the best.thanku Mr clarkedennis c. | Overall Experience
El cliente no dejó un comentario.Rita S. | Overall Experience
The employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original paymentAnglea R. | Overall Experience
El cliente no dejó un comentario.BRIAN S. | Overall Experience
El cliente no dejó un comentario.matt f. | Overall Experience
Very disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I leftFRANKY F. | Overall Experience
El cliente no dejó un comentario.steve t. | Overall Experience
Thank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michellemichelle c. | Overall Experience
Very helpful employees.DAVID N. | Overall Experience
Great Staff!Kathy W. | Overall Experience
El cliente no dejó un comentario.matt f. | First Impressions
El cliente no dejó un comentario.ROSEMARY F. | Overall Experience
Aside from the access card not working the service, employees location and facility we’re outstandingMarcy A. | Overall Experience
The employee who waited on us was very helpful and courteousarthur d. | First Impressions
Always happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!Kenneth W. | First Impressions
Easy to work withJames K. | First Impressions
Great placenora g. | Overall Experience
Very detailedKeith M. | First Impressions
Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn't. They really worked with me when I fell behind. I highly recommend...LATRICE C. | Overall Experience
Clean facility, nice security system. A little over priced for monthly feesScott C. | Overall Experience
NDMarcy A. | Overall Experience
This is the second time I have used this storage facility. They are great to work with.Becky S. | Overall Experience
Ian over delivered on customer service, great experience!John S. | First Impressions
Great staff. Very knowledgeable and friendly.Thomas B. | First Impressions
The gentleman at the desk, sorry, I forget his name, was great!david t. | First Impressions
Awesome customer service!!!! Very friendly staff !!!Kimberly H. | First Impressions
My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.Necole C. | Overall Experience
My sales guy was really nice and helpfulWAYNE L. | First Impressions
Great service.. Nice facility and was very pleased with the young man that helped me and the managerElpidio P. | First Impressions
ExcelenteWilliam H. | Overall Experience
I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.MICHAEL B. | Overall Experience
Excellent!!!!!Tacuma S. | First Impressions
Employees friendly.Robert Z. | Overall Experience
Everyone was great and very helpfulRosanna R. | Overall Experience
Staff members are very nice and helpful !Sandy R. | First Impressions
N/CDawn R. | Overall Experience
I love the first month free the staff perfectSTANLEY W. | Overall Experience
Fit our needs well.Leonard H. | Overall Experience
Everything was top notch. Thank Youcheseter r. | Overall Experience
I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.Tommie W. | Overall Experience
Employee was polite and professionalTommie W. | First Impressions
Michael Connolly took care of me and he was very helpful and professional.cheseter r. | First Impressions
Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they didLea B. | Overall Experience
Half of my belongings got rained on, I'm at $550 loss. Never again!Traci G. | Overall Experience
I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpfulTed O. | First Impressions
Employers very helpful and friendly.DICK M. | Overall Experience
Great service and great location.BOB R. | Overall Experience
Very upset that IMy husband didn't receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man's 200$.Jeanne r. | Overall Experience
I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitudeamber c. | Overall Experience
Nice staffLeslie G. | Overall Experience
I have no complaintslisa g. | Overall Experience
Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.jeremy s. | Reservación
Everything went very smoothlyDICK M. | Reservación
Very Help and great deal !Kiona D. | Reservación
I would use their service again if the need arises.ALVINO R. | Overall Experience
Great people and very accommodating.Elise C. | Overall Experience
It was greatMark P. | Overall Experience
Excellent facility highly recommend to family and friends !Mark B. | Overall Experience
Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.KENNETH K. | Overall Experience
I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know iCarol C. | Overall Experience
The staff went above and beyond to make sure my experience was a positive one.JAMES N. | Overall Experience
Very nice people. Clean facility with lots of moving supplies available in the office.Elise C. | Reservación
There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new clientTuan D. | Overall Experience
Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves himSTANLEY W. | Overall Experience
Very friendly staff who was able to answer my questions quickly.Thomas R. | Overall Experience
I have used this facility several times for rental. Always great.Keith W. | Overall Experience
The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.JEFF G. | Overall Experience
All was very professionally managed.WILLIAM C. | Overall Experience
Would def use again. Everything was secure and I had no worries about storage.TONY M. | Overall Experience
Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was goodRICHARD H. | Overall Experience
Excellent service, great 👍 people there.KEVIN A. | Overall Experience
Thank all the staff for their assistanceJOHN G. | Overall Experience
Most of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.Lindsay H. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!