Comentarios de los clientes para U-Haul Moving & Storage of Pittsfield

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Pittsfield

Clasificación general:

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Ronald R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

lisa l. | First Impressions |
Clasificación:

I made reservations weeks in advanced that meant absolutely nothing!!!! I was suppose to get a 10X10x8 on first level. Never happened, not good for my heart condition, but manage cause i had to. Also, ended up paying $5 a month for the unit I did get w/a huge pole in it. Also, tried to extend my uhual rental and that was a joke. Your phone system S****. Van was disgustingly dirty. Need better design to access upper levels or keep for the youngins..

Timothy K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Katherine H. | First Impressions |
Clasificación:

Overall the experience was easy, and UHaul had a system and dollies that made the move easy into the storage facility. We were also able to return our Uhaul rental from another facility, which was convenient. I would give 5 stars, but they did not have the storage size unit I reserved/requested and had to pay $10 more/month than agreed upon during reservation. Staff was very helpful and answered all questions, though!

JONATHAN G.
Clasificación:

El cliente no dejó un comentario.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

LLOYD H.
Clasificación:

There's nothing you guys need to change great staff all around excellent service

ANTHONY M.
Clasificación:

Nothing!

martina f. | Overall Experience |
Clasificación:

Good experience

MARTINA F.
Clasificación:

Wish there were people on site to help with manual labor

KURTIS O.
Clasificación:

El cliente no dejó un comentario.

APRIL B.
Clasificación:

From start to finish it was a very pleasant experience! I would highly recommend your business to anyone looking for easy and reliable service!

DANIELE F.
Clasificación:

Staff was fantastic!!! Professional, friendly, and fast.

DANIEL V.
Clasificación:

Everything perfect

JOY D.
Clasificación:

El cliente no dejó un comentario.

Jeffrey L.
Clasificación:

Great experience front to back. Easy process, friendly staff, clean vehicles.

ALISON Z.
Clasificación:

The checking in process seemed very long, lots of steps, considering I'd reserved online weeks before. I was there at least 30 minutes, feel like most of it could have been taken care of before I got there

DONNA P.
Clasificación:

The inside of the vehicles need to be cleaned and sanitized. We did it ourselves. Other than that, I had great customer service and it was easy and efficient. I would definitely rent again. The customer service representative made it a good experience. She was wonderful!

Maya M. | Overall Experience |
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Clean, well lit, dollies and carts always available, and large selection of supplies in the office. What more could one need? Thanks!

DAWN K.
Clasificación:

El cliente no dejó un comentario.

Jamie H.
Clasificación:

El cliente no dejó un comentario.

MARK T.
Clasificación:

El cliente no dejó un comentario.

MICHAEL C.
Clasificación:

Get more staff so that there's not one person handling all customers. Be ready for the time I reserved equipment. If I'm renting a trailer, clean the snow out of it.

David K.
Clasificación:

Very friendly and helpful service! Thanks!

JAMES T.
Clasificación:

El cliente no dejó un comentario.

ROBERT K.
Clasificación:

Pleasure to work with!

CAROL W.
Clasificación:

El cliente no dejó un comentario.

Kathy M.
Clasificación:

El cliente no dejó un comentario.

Aaron W.
Clasificación:

This is really an excellent location. BUT it was not the location that I selected in my reservation, and it was located 40 minutes away. I received a phone call about the change of location after making my reservations, and it was one of the worst customer service phone calls I have had in my life. The woman was completely unhelpful and I cancelled my order on the phone. Then I reserved another UHaul truck at my preferred location, and it was again changed to this location (and I didn't bother answering the phone when another representative called me about the change). The main UHaul website should be able to determine whether equipment will be available at your selected location, and it should not automatically change you to another location that is far away. This is super basic stuff in the year 2021. Get with it UHaul!

LAURIE B.
Clasificación:

All vehicles in New England need snow tires in the winter. I rented the Uhaul to pick up a couch and bring it to my house. The Uhaul got stuck trying to go up the driveway to where the couch was and then again at my home after I unloaded the couch. The tires were totally unable to deal with the snow and I wasted gas, and a lot of time getting the Uhaul unstuck. AND I never did the project that I planned to do at home, because time ran out. I will never rent a Uhaul again, if there is any chance of snow.

ANTHONY C.
Clasificación:

El cliente no dejó un comentario.

Todd G.
Clasificación:

The manager was extremely helpful and had just a cheerful, friendly personality. The staff member was also very efficient and great to deal with. Please drop them both a kudos .

JANET L.
Clasificación:

Drop off was quick and easy. Facility was spotless. Staff great.

Edward F.
Clasificación:

While I said that the equipment was clean, the extrerior really wasn't. There were several other cargo vans in the lot and they looked like they had all just come from the car wash. Mine didn't. I had to clean the side view mirrors once it got dark because of a thin layer of dirt. The interior was fine. Other than that, the total rental experience was great; the staff was courteous, friendly and professional, and the vehicle was just what we needed.

Derek M.
Clasificación:

Hired movers through uhaul, too, and they were great. Eric and Ronin at fast movers were fast, efficient, and they asked questions about where I wanted things. Would definitely recommend them.

DAVIDW R.
Clasificación:

The policy of threatening $30 charge unless the client pays extra day in 5 days should be changed.

Daniel G.
Clasificación:

Convenient to change pick up time on line.

ROBERT K.
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Very nice to do business with!

BRADD E.
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Start the trucks with a full tank of gas. My truck barely had enough gas to get to my loading destination

Peter S.
Clasificación:

Please upgrade the trailers with lift jack!

Saralynn T.
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El cliente no dejó un comentario.

Gary B.
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El cliente no dejó un comentario.

CHERYL B.
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El cliente no dejó un comentario.

Patricia N. | Overall Experience |
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El cliente no dejó un comentario.

Zachary B.
Clasificación:

Not very friendly and had very little to no knowledge about the vehicle and the prices and reason why i charge so much i'm very unhappy with the transaction also vehicle door almost impossible to shot you literally had to slam it for it to actually close to not say driver door open

JONAH M.
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El cliente no dejó un comentario.

GERALD H.
Clasificación:

quick and easy pickup

PETER G. | First Impressions |
Clasificación:

No Problems

Josh M.
Clasificación:

Not require/expect people to have modern cell phones -- I was unable to "scan the barcode on the back of my license".

RONALD R.
Clasificación:

El cliente no dejó un comentario.

Robert F.
Clasificación:

Execellent service. Friendly, efficient and fast.

alan M.
Clasificación:

Excellent personal service from both staff members. thanks

Gina V.
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Everything went really smoothly. Customer service was excellent. Vehicle was clean and drove well. Thank you.

ERIK H.
Clasificación:

El cliente no dejó un comentario.

leiko c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ryan H.
Clasificación:

Customer service was excellent.

Stewart M.
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El cliente no dejó un comentario.

Stewart M. | First Impressions |
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Representative was very helpful.

Rodney M B.
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El cliente no dejó un comentario.

Marc D. | First Impressions |
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Tyrone at the front desk was exceptional! Polite friendly and very knowledgeable! He deserves a raise. He was very thorough with instructions and knew exactly where my unit was and the best route to get to it. A+ to him!!

JUDITH A.
Clasificación:

El cliente no dejó un comentario.

Barbara J. | First Impressions |
Clasificación:

The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.

Peter F.
Clasificación:

Nothing I had professional movers for 2 hours at both locations, a godsend. Diamond was from your list and they were phenomenal, professional, reassuring. Highly recommend them.

MATTHEW M.
Clasificación:

Charges went UP, was told, upon return, I was given "wrong truck", would cost more". Went from $100 to $159 or so. Was not MY error, your customer agents! Very, very rude upon return, by the way. I WOUld like $59 returned to my credit card! Returned rental within within 6 hours (out of 24 hour rental)....stil got whacked!). Would appreciate a call from regional manager.

SETH P. | Overall Experience |
Clasificación:

Justine is great. Super helpful and attentive. Well kept, secure, space. Reliable service. Thank you.

TIMOTHY O. | Overall Experience |
Clasificación:

All staff were knowledgeable and helpful. Thank you.

GINA B.
Clasificación:

Better speech to customers. Cursing isnt necessary in front of anyone. Large location for drop off.

ROBERT M.
Clasificación:

This location was fine. We reserved a 20' truck at a location 1 hour from our residence because this size truck was not available closer to home. We drove to the pick up location only to find no 20' truck. After contacting U-Haul, we were told there were no 20' trucks available within a 2 hour drive. We waited 2 hours for this location to open only to rent a 15' truck. Consequentially, we had to make an extra 8 hour trip to finish the move. Not Happy!

Jorge O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William D.
Clasificación:

El cliente no dejó un comentario.

ANDREWR B.
Clasificación:

Clerks are in back corner behind displays. Should be closer to entrance

Logan B.
Clasificación:

El cliente no dejó un comentario.

George S.
Clasificación:

Very easy and contact free.

megan s. | Overall Experience |
Clasificación:

I know storage isn’t a flashy business but your clean facility and helpful staff made a very stressful time better. I never had to wait on hold for long when I called with questions, everything was clear, staff was always helpful and friendly, and the storage unit was clean and easy to access with plenty of carts to help move things. Thank you for providing great service and keeping our important items safe!

JRC R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

THERESA H.
Clasificación:

The Westfield office was TERRIBLE. Had reservation for truck there for 5 days ahead. Callrd at 7am to make all was set and THERE WAS NO TRUCK THERE. Guy was all attitude about it and less than helpful. He is lousy for your business. Drove all the way to Westfield only to then have to drive to pittsfield.

GARY T.
Clasificación:

Excellent service by front desk

Sharon M. | First Impressions |
Clasificación:

Very very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.

KELLYANN B.
Clasificación:

Everytime that we have used this location all the staff has always been friendly and will to help or answer any questions you may have. 😃

raymond F.
Clasificación:

Price was fair. Check in staff was very helpful. Drop off person was gruff. I don't like having to check for damage by myself using the app.

James S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lisa N.
Clasificación:

I called the day before my pickup to ensure that my secondary driver could pick up the van without me and was reassured he could, but when he arrived that was not the case. I was forced to leave my packing to drive out, keeping him waiting, wasting almost an hour of daylight and his and my time. The system was clumsy, with me being asked to follow links that did not work to post photos of our drivers' licences despite the fact that I had gone through the laborious effort to photograph them and post them to the rental order the day before. Also I had to give up on the 24/7 because it was overly cumbersome and my other driver was not going to have my phone with him when he picked up the van. Frankly, the reason I had to change my move to a day later was because I spent so much time on the website trying to get the rental order in and reach the phone number, all for nought, that I lost too much time packing and had to postpone. Then we used more miles and cost more me more money because it was too much hassle to return the van after hours so he had to take it home and then drive back the next morning. Your systems need to function better. (I wonder what happens when someone does not have a smartphone?)

JUSTINE B.
Clasificación:

Friendly ,helpful and cordial

ROBERT R.
Clasificación:

Signing in and checking out needs some improvement. Otherwise okay

Brian B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

John H. | First Impressions |
Clasificación:

The woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.

Lawrence B.
Clasificación:

It was a positive, easy, professional experience. A woman made my reservation in person at the store. She did everything very well. Pick-up and drop off were handled by the same young man and he was excellent!

JOHN A.
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El cliente no dejó un comentario.

ADAM G.
Clasificación:

El cliente no dejó un comentario.

JAYIRA K.
Clasificación:

Uhauls Phone answereing process is abysmal. Hold times were over 20 minutes and no on could answer or resolve an issue. They kept sending me to another phone number where I had to hold for 15-20 minutes. The rep in white plains did not receive in some additional rental items properly (dolly and blankets) which were in the back of the truck. I had to spend over an hour with 3 reps to get this taken care of.(one rep was helpful) although I never received a written confirmation it was finalized. For this reason alone I would consider using another company.

Jared W.
Clasificación:

Well start by not ripping people off. I drove 5 times from my old place to my new place at 2.8 miles round trip.. rounded thats 3 x 5.. 15 miles plus trip from and 2 the uhaul store which is about another 4 or 5 miles. That makes 20.. however you charged me for 54 miles. Was warned about this happening and didnt realize till I got home.

James K.
Clasificación:

El cliente no dejó un comentario.

Michael H. | First Impressions |
Clasificación:

The folks at the desk worked really hard to find us the storage space we needed, and we much appreciate that!

DOROTHY L.
Clasificación:

The oil change service light was on it lights up over the milage - it was inconvenient - but it ran fine

BRIAN C.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

I tried several times to contact the facility via their phone number to alter our storage reservation, but got transferred to U-Haul's Help Desk instead and couldn't contact anyone on-site. Our needs were met just fine on check-in, but I would have liked to have known that in advance. Overall, a good experience except for that.

JOHN A.
Clasificación:

Cargo Van back deck was dirty which was surprising because prior rental I had very clean vans.

Steve B. | Overall Experience |
Clasificación:

The only problem I have had is that the phone 'hold' takes forever and the voice-over while you are waiting is very annoying.

Esther B. | Overall Experience |
Clasificación:

Always plenty of carts for moving items, and more varieties of carts when I moved out than when I moved in. VERY happy with this portion of my experience.

ESTHER B.
Clasificación:

The truck was ancient, clean but ran terribly

Patricia L.
Clasificación:

I want to say a special thanks for Brian. He was so helpful and guided me to making the definitely right choice for my project. He was friendly, informative, and thoroughly helpful. I am very glad that Brian was on the desk when I arrived.

JAMES H.
Clasificación:

The rental process was fine, the Lady behind the counter was professional and friendly, when we returned the truck the Guy that checked it in was Un-Friendly ,Rude and doesn't belong in that position..

PETER G.
Clasificación:

El cliente no dejó un comentario.

John B.
Clasificación:

El cliente no dejó un comentario.

robert L.
Clasificación:

All employees were top notch!! Would highly recommend!!

Scott G.
Clasificación:

Have more help at hand

Suzanne S.
Clasificación:

We were exhausted after a long day when we returned the truck. There was a couple in front of us and it seemed to take an inordinately long time to wrap up with them as d get to us. But maybe there were challenges with that rental. The staff here did not seem as attentive as those in Boston however.

MATTHEW C.
Clasificación:

El cliente no dejó un comentario.

Edward F.
Clasificación:

Put a sign at the return area telling where the key drop is.

LEON M.
Clasificación:

El cliente no dejó un comentario.

Billie R. | Overall Experience |
Clasificación:

Great staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.

Peter F.
Clasificación:

I am sending you the name of the small moving company that did all of our lifting and wrapping. Your staff were friendly and helpful. Could feel smiles despite the masks.

BROCK K.
Clasificación:

The car tower was damaged on both sides pretty bad and the straps loosened up during the trip to point we had to pull over and readjust them.

Jennifer R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DONALD H.
Clasificación:

Nothing - Perfect experience. Your staff is great at Pittsfield!

LORI J.
Clasificación:

Waited in line for about 15 minutes before I was waited on. They did not have the size truck I wanted.. the man that works outside cleaning trucks was not friendly at all.. my first experience was not a good one..

Katherine O.
Clasificación:

El cliente no dejó un comentario.

Linda M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stefanie W.
Clasificación:

El cliente no dejó un comentario.

MORI T.
Clasificación:

There was an easy, quick drop off. No problems. Attendant was very nice.

ROBERT R.
Clasificación:

Was a good experience.

Author P.
Clasificación:

El cliente no dejó un comentario.

Steven D.
Clasificación:

A+++ SERVICE. Highly recommend

THOMAS G.
Clasificación:

Upon return - outside staff checking the vehicle back in was not wearing a facemask.

Dawn K.
Clasificación:

El cliente no dejó un comentario.

EIRAN G.
Clasificación:

Highly recommend! Service was friendly, professional and customer-focused.

JEAN-YVES D.
Clasificación:

El cliente no dejó un comentario.

John B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christian T. | First Impressions |
Clasificación:

OK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.

SUSAN D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Amanda A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Erica N. | Overall Experience |
Clasificación:

The manager Justine is the only friendly and helpful person in the place. Had issues with multiple other staff being extremely rude and unprofessional. Cleaning the floors with chemicals during open hours the day we moved in. The place wreaked and there were no signs letting us know this was being done until we walked all the way down the hall with our stuff to be rudely spoken to from staff about how that side of the building is blocked off because they’re doing the floors when there was no signs letting us know this. He was rude and used profanity’s was toward us. Justine was always extremely friendly extremely helpful but it’s a shame because the rest of the staff sucks

Steven H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Steve B. | First Impressions |
Clasificación:

Very helpful people, great facility.

Christopher G. | First Impressions |
Clasificación:

Brian was a great customer service rep. Another person there, who's name I didn't get, was not.

Patricia t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John D. | Overall Experience |
Clasificación:

Rudest, most unfriendly and unhelpful staff. I do apologize for having troubled you with my patronage and will try hard not to do so again in the future.

Todd K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lana H. | First Impressions |
Clasificación:

Worst overall experience I’ve ever had with any moving or storage company. The employees unhelpful, incompetent & rude. We were verbally assaulted & canceled our contract the same day & found another company to give our business to. Uhaul has been wonderful in the past. It is this particular location where the employees are horrible to their customers.

james p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nicole R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Linda K. | Overall Experience |
Clasificación:

Expected a rebate from the monthly bill payment as I did not rent the storage unit for the full month. No attempt was made.

megan s. | First Impressions |
Clasificación:

We had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! Thank you!

Lisa F. | Overall Experience |
Clasificación:

Clean friendly and helpful!

jack l. | Overall Experience |
Clasificación:

I had left on the 19th of June at night and an associate said he had talked to Justine and that I owed no money if I was out by the night. My brother Francis Liebenow and I moved my things and made sure it was clean. He got a call that I owed one month and a late fee. This was after talking to an associate and getting the okay for no payment owed. I would highly recommend this Uhaul to anyone.

John D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Richard K. | Overall Experience |
Clasificación:

Truth, the only thing that could have improved my experience at this storage facility would have been better pricing, but their prices were still better the most of the facilities in the area anyways. The only reason that I don't continually use them is because I can't afford to continually pay the extra money for the storage. It is cheaper for me to sell the stuff.

Traci D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Greg K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark B. | Overall Experience |
Clasificación:

Justine and staff do a remarkable job. professional and friendly.

heather s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Glenn O. | First Impressions |
Clasificación:

While the original person I communicated with via phone didn't know much, the in person staff was friendly and helpful. She guided us through the process so that we left knowing as much as possible. We were very happy with customer service.

Randy M. | Overall Experience |
Clasificación:

We were beyond happy with this facility. We had no issues gaining access 24 hours a day. The covered loading area was always working and was vital when we had to unload during a huge snow storm. The staff was excellent during opening and closing of the unit as well as when I called. Highly recommend this facility to all. It also has the added benefit of being next to a McDonald's and a Shell gas station with a Dunkin' Donuts. Both which are very helpful when dealing with stuff in one's storage. Thanks again for a great experience with this U-Haul Storage.

EDWARD C. | Overall Experience |
Clasificación:

I did not get my change back. Don't know why they don't have enough money in the cash box to give change

brittany o. | Overall Experience |
Clasificación:

The one thing I noticed was there were not any ramps in the facility. That would have been very helpful when moving in and out.

Alexa G. | First Impressions |
Clasificación:

The check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!

Elizabeth W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Toni s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Patricia B. | Overall Experience |
Clasificación:

Justine is wonderful. The facility is top notch with modern features (i.e., access control, CCTV), loading garages and even a clothing/shoe donation box. This U-Haul facility is the best one I’ve seen yet.

Jessica C. | Overall Experience |
Clasificación:

Justine was amazing to work with. She did everything she could to help us out and it was greatly appreciated.

Amy M. | Overall Experience |
Clasificación:

Great storage facility. Super clean and well lit. Actually enjoyed going to my unit! Employees available when needed.

ELLEN M. | Overall Experience |
Clasificación:

All around amazing facility and staff. I recommend it highly.

Cheryl w. | Overall Experience |
Clasificación:

Thank you,it was a pleasure doing business with Pittsfield Mass u-haul

james S. | Overall Experience |
Clasificación:

I'm looking forward to storing my boat there again for the winter. Perfect place for those who don't want to take up driveway space throughout the winter. The staff there are great as well.

Jodi T. | Overall Experience |
Clasificación:

Justine and Jerome were awesome! They are both super-helpful, patient and kind. I really appreciated both of their help! Have a great day! Many thanks!

Theresa H. | Overall Experience |
Clasificación:

In The Pittsfield U-haul Justin Dustin has amazing customer service she help to the fullest. I really appreciate her some much.

jeff d. | Overall Experience |
Clasificación:

The employees are very nice and polite and handled everything very well even while our stuff was in storage for 2 months because of our apartment fire we were very happy with our experience thank you

RICHARD M. | Overall Experience |
Clasificación:

Staf was SO HELPFUL and patient with us while we got our trailer hooked up. We really appreciate how easy they made everything for us.

Roger H. | Overall Experience |
Clasificación:

Thank u

tia v. | Overall Experience |
Clasificación:

The staff at this location are so kind and helpful, and the place is very clean and well maintained. I would absolutely recommend it to anyone in the area who needs storage.

William N. | Overall Experience |
Clasificación:

Best around. Stored my rv trailer there for 7 months. Secure paved parking area. Very convenient access. Fully satisfied and will return after winter in Florida.

Francis S. | First Impressions |
Clasificación:

The facility was very clean and easily accessible.

Michael R. | First Impressions |
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The representative was extremely helpful and nice

ehrin t. | First Impressions |
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Very helpful staff

MICHAEL W. | Overall Experience |
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First class facility. Thank you for being there during a stressful transition as I did a gradual six month transition from western Massachusetts to Boston.

Maria T. | First Impressions |
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Only complaint I had is as a disabled person and having to rent a unit that was so far down a long hallway I really could have used help. And what I mean is that after I did everything I saw a couple

john d. | Overall Experience |
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I was very pleased with the operation in Pittsfield a tad over the one in Manchester CT.

Mark A. | First Impressions |
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Justine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...

alicia a. | Overall Experience |
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The staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!

Valerie B. | Overall Experience |
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This was a great experience, the facilities were great and really well run. Thank you!

Jean r. | Overall Experience |
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Superior service and facility. We simply no longer need it.

Debroah J. | Overall Experience |
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Stacy was exceptionally helpful and went out of her way to help. I appreciate it.

Alteric M. | Overall Experience |
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Justine was very helpful.

Jonathan B. | First Impressions |
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All employees, from the newest one to the GM do a great job.

Michael O. | Overall Experience |
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Second summer using storage for Williams College student. Recommended.

Anthony L. | Overall Experience |
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Very nice and secure facility!! Climate controlled unit was great for my instruments for the summer.

Mark L. | First Impressions |
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You guys are so kind. Thank you for the great service

Jeffrey D. | Overall Experience |
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Thank you.

Sabrina C. | First Impressions |
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I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what’s shown. Lost my business

STEVEN B. | First Impressions |
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OUTSTANDING IN EVERY ASPECT

Wayne G. | First Impressions |
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Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

STEPHEN P. | First Impressions |
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All the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.

Denise P. | Overall Experience |
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I have no complaints, clean plenty of lighting Staff was friendly

Carla d. | First Impressions |
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Clean Facility and friendly service

James D. | First Impressions |
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I was very pleased with the service,andfull explaination of thecontract

Jean S. | First Impressions |
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SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Georgia H. | Overall Experience |
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Checked out on the 8th ,and still paid full price for the month. Rip offs!

Douglas B. | First Impressions |
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Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Patty m. | Overall Experience |
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I find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe

Levar E. | First Impressions |
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None

Sheila S. | First Impressions |
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The facility is great - just wish there were an elevator to get to the 2nd floor.

Anna B. | Overall Experience |
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Best storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!

Michael N. | First Impressions |
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Justine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!

Thomas H. | Overall Experience |
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Greg was always so helpful and Justine as well

R W M. | Overall Experience |
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O

john h. | First Impressions |
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Very good service

David F. | Overall Experience |
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Thanks Justine, very nicely run facility!

Suzanne P. | Overall Experience |
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Clean facility

Terri B. | Overall Experience |
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Excellent service

Lisa F. | First Impressions |
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Kind and courteous-thank you!

Dawn F. | Overall Experience |
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My unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.

Phillip F. | Overall Experience |
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The only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us

William K. | First Impressions |
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Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

courtney k. | Overall Experience |
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Great place to do business with, I have always used this uhaul facility for my moving needs and storage.

Barbara H. | Overall Experience |
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The staff was wonderful

Michael S. | Overall Experience |
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Clean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!

Kate S. | Overall Experience |
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Excellent customer service! Friendly and helpful every time I needed something!

Louise B. | Overall Experience |
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Met all my expectations

BOB M. | Overall Experience |
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Very nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recommended

Vincent P. | Overall Experience |
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A very helpful staff.

Eric B. | Overall Experience |
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Great Service! Thank You

Dennis H. | Overall Experience |
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I had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.

Keith T. | Overall Experience |
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n

Valerie B. | Reservation |
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Great team and a great manger, the facilities are great.

patricia o. | Overall Experience |
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Staff was great and facility very clean

Diane L. | Reservation |
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Took a while to check in for our rental space even after the online “precheck” but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.

Billy S. | Overall Experience |
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Great people !

Warren C. | Overall Experience |
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My daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean

Debbie P. | Overall Experience |
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Very nice facility with great staff

richard m. | Reservation |
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Check in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.

Bonnie M. | Overall Experience |
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Justine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.

Anthony V. | Reservation |
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My experience was smooth and easy. Even when I needed to make a change to my storage rental.

Kelli H. | Overall Experience |
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Thank you Justine and Greg! You are so helpful and friendly. We love this facility.

Bryan R. | Overall Experience |
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Staff was very friendly,helpful and professional. Please give a round of coffees from me.

bruce a. | Overall Experience |
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Really couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!

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