Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

Clasificación:

5.0

Blake ,Mike and Matt was extremely helpful and speedy. Was even more excited when they were able to help me last minute. Only thing more they could have done was move my stuff 藍. Thanks a bunch.

Rating:

5.0

This was my first time renting a uhaul, Blake was extremely helpful and made sure all of my questions were answered. I will be coming back to this location if I need to rent again.

Rating:

5.0

Nothing, Everything went smooth

Rating:

5.0

Everybody that I encountered was very polite and professional. The running process was easy for the trucks and the storage unit. The location was also very clean.

Rating:

1.0

It was nice customer experience and Bldke, Nick Mike Bill were really helpful and clearly given instructions for all the activities need to be done from the start to end. I will strongly recommend this place for anyone who wish to rent uHaul vehicles.

Rating:

5.0

Entire staff was excellent, friendly, helpful, and knowledgeable.

Rating:

5.0

Mike help us out a lot, we started off having a bad day and he was able to get us everything we needed

Rating:

5.0

Brad,Blake,Nicole,Richard great job 👍🏿

Rating:

1.0

Customer services was bad. Charged me 10 dollar for gas level. Employee who got my van knew the gas gauge was wrong and even worst he Check me out and acted dumb about it. Mileage and gas was wrong. I probably wouldn't care but I put gas in the tank before I returned it.

Rating:

5.0

A very large location, very visible from streets, although driving area is narrow. Blake and Mike were both particularly helpful in processing our speedy return. We would definitely choose this location again if the need arises.

Rating:

5.0

Everything was great!

Rating:

5.0

I Was helped by Michael McWhirter and he made sure I was taken care of. Didn't get my dolly on pick up and he was great about making sure I wasnt charged. Super friendly as well! Definitely will use this location for future needs.

Rating:

5.0

Excellent customer service at tge western ave location Pittsburgh

Rating:

5.0

The best staff! Everyone is so nice and helpful

Rating:

5.0

Very easy transaction

Rating:

3.0

Truck older and had a round ash tray that you push out. My 5 year old found that right away and there was a cigarette butt in there from who knows when. I wouldn't think smoking is allowed in vehicle. Also, truck transmission would downshift when I slowed and wouldn't easily upshift after throwing rpms over 4k. Starter was tricky and sometimes took a few tries.

Rating:

5.0

Great 👍🏿

Rating:

5.0

Employees went above and beyond and made it simple

Rating:

5.0

Such an awesome and easy process

Rating:

5.0

Fantastic

Rating:

5.0

Everything is good. Blake and Mike did good job! They hooked up the trailer and explained all important details

Rating:

5.0

Not one single thing. Oh wait, send this team to train others!!!

Rating:

5.0

Nothing to improve at this time

Rating:

5.0

Everything was great!

Rating:

5.0

The store did not have any dollies or furniture pads, which would have been really useful during moving. If possible the store could stock up in the future.

Rating:

5.0

Service ate his location is always good

Rating:

5.0

Please match store add-ons inventory with what is shown online. While booking, I added a dolly but only when I made it to the store I found out they were out of them. They did not have any for me, although I reserved online days ahead, Knowing they were not available in advance would have greatly improved my move.

Rating:

5.0

This is going to be our go-to UHaul location from now all. All employees were knowledgable and helpful.

Rating:

5.0

Everything the team at this location helped with was great totally would recommend to friends and family especially Blake and Brent who helped us out on Tuesday . Amazing customer service

Rating:

5.0

Blake and brad were awesome. Both were knowledgeable and very friendly from start to finish

Rating:

5.0

None everything was perfect. Blake, brad, and Brent took very good care of me.

Rating:

5.0

Blake, Mike and Brent were excellent. We will be back for sure

Rating:

4.0

I was satisfied with the north shore location but not satisfied that I had originally made my reservation in Bloomfield only to show up and be told my order was bounced to another station. It was very inconvenient

Rating:

3.0

I would've had a great experience except for when we first picked up our truck, a worker was just finishing backing up a truck, that ended up blocking our truck in. He jumped out of the vehicle and I said "hey, you just blocked in our truck." and he goes "are you FUCKING KIDDING ME?!" I was shocked, and answered "no :)" Then he huffed off to the truck to move it out of our way. It was really awkward. So I guess some room for improvement would be making sure your workers don't cuss at your clients or treat them in a disrespectful manner. Other than that it was great.

Rating:

5.0

This was by far the best location from my entire uhaul experience! Blake (I believe this was his name) was super helpful and guided me through the entire process all the way until I drop off my uhaul. He was kind, helpful, and informative . I wish all of the employees and locations were like this one. It's nice to have people that care for their jobs and customers like Blake did, this quality is lost in most companies and industries nowadays.

Rating:

5.0

Everything was fine to my satisfaction.

Rating:

5.0

Blake is one of the most amazing human beings on the planet. So kind and thoughtful and helpful.

Rating:

5.0

Bradley and Blake are awesome. Perfect customer service and the truck is in excellent condition. They made everything I needed an easy and smooth process .

Rating:

5.0

Reimburse for over full of gas.. atleast a flat rate!!

Rating:

5.0

From my experience nothing. I met Brandon in Pittsburgh very helpful I was in and out in 10 minutes. Great experience.

Rating:

5.0

Honestly the whole experience was great. Brad was such a huge help and made sure I was well taken care of. I only come to this uhaul for this reason. AmazIng service and great people.

Rating:

5.0

Try to schedule rentals an hour apart I ran into some problems and had to rush return because next rental was for exact time mine was due back so we had to hurry back which could possibly be dangerous other than that very happy with UHual

Rating:

5.0

It was good. If the location had customer parking it would've made my experience better.

Rating:

5.0

Jayla was so helpful friendly and such a great happy personality. She was so welcoming got me in and out. It's always nice to deal with such good customer service. Keep on smiling Jayla

Rating:

5.0

Everyone was so nice and helpful at this location. We had quick service, the truck was ready on time, and they were able to make sure we had everything we needed or our move.

Rating:

5.0

Nice people there

Rating:

5.0

I rent from this location frequently and I'm always pleased with the care and attention. The facility is clean, the staff is helpful, Blake and Brad are always very professional and helpful. I would highly recommend this location to anyone looking for equipment or truck rental.

Rating:

5.0

The truck was super clean and the crew was very friendly. I will be getting my storage unit here!

Rating:

5.0

Jayla was wonderful. She was helpful, accommodating and friendly.

Rating:

5.0

Blake was very friendly and helpful, positively made my day.

Rating:

5.0

I originally made a reservation for a unit at the Oakland facility. Rayshawn, the general manager at the Oakland facility explained the situation and was extremely accommodating and assisted with securing us a unit at the North Shore facility. Upon arrival, the facility was extremely well-kept, clean, and organized. Bradley Mankey and Blake Drischler were very nice and helpful in the process of securing a unit and pickup truck at their facility. Specifically, Blake was amazing! He gave us a tour of the facility and showed us where the unit was and how to access the storage facility. Blake was extremely receptive to questions we had and cleared up all confusion and concerns. I cannot rave about Blake enough.

Rating:

5.0

Blake and Mike were so helpful and patient with me! They're outstanding!

Rating:

5.0

Nothing it was good… Blake brad and Calvin are the best employees they should have their own stores

Rating:

5.0

Staff great

Rating:

5.0

Everything was great!

Rating:

5.0

Great as always

Rating:

5.0

Calvin and Brad were very helpful I appreciate their service explained everything very well did their job above and beyond thank you

Rating:

5.0

The two guys were great adjusted mirrors and sent me on my way.

Rating:

4.0

The truck smelled like an ashtray. It was clean otherwise. The staff were super friendly and helpful.

Rating:

5.0

Mike and Blake were extremely helpful and explained everything perfectly.

Rating:

5.0

Brad, Blake & Calvin were extremely helpful. They stayed in contact with me to make sure that my reservation and rental went smoothly. I would highly recommend them.

Rating:

5.0

Blake and Mike were great!

Rating:

5.0

Blake was a huge help.

Rating:

5.0

Blake and the manager on duty were so kind and accommodating! I was very stressed and they made this process the easiest and most pleasant part of my day. I was definitely very satisfied. I will absolutely return and recommend!

Rating:

5.0

Katlyn and and Brad were so nice and friendly! I've been to every uhaul center in Pittsburgh and this was the best one. They were kind and we checked in and out so quick. No waiting. Thanks for being so attentive.

Rating:

5.0

This location was outstanding to pick up from.

Rating:

5.0

blake is great

Rating:

5.0

Aside from the computer system taking 20 minutes to complete our rental agreement all of the employees working that day we're very accommodating. Jayla. Nick. Calvin. Brad. Blake. And Mike

Rating:

5.0

Customer service was very good Calvin, Brad and Nick were helpful and nice.

Rating:

5.0

The whole crew and Brad Mankey were very courteous and professional.

Rating:

5.0

Highly recommend Blake great worker

Rating:

5.0

Blake was very helpful and thorough with the entire process.

Rating:

5.0

I really appreciate the ease of use, easy access, security, and cleanliness of the storage facility. The staff was always friendly & helpful. I would definitely use again and recommend to others.

Rating:

5.0

He was very thorough, pleasant, made sure I got the best deal for my situation. He made this a very easy process for myself because I have never rented a storage unit before and wasn’t quite sure how it worked. I was very happy that I went with you Hall because of the customer service piece

Rating:

1.0

You have until Feb. 02, 2022 to find my stuff, all of it or you shall owe me seven-fold. Call me at 831.348.2281 when my property is available for pick-up. Shawn Butchko

Rating:

5.0

Excellent Customer Service with Storage needs and Truck Rental. Brad and Staff are always professional, well knowledged and friendly. Thank you.

Rating:

5.0

Good job

Rating:

5.0

Blake made sure everything was good to go for me and made sure I got the best deals.

Rating:

5.0

Everyone here was very friendly and helpful. The place is clean dry and climate controlled with options to choose from. Highly recommend the staff and place.

Rating:

4.0

The facility was very clean and convenient the only reason I didn't give it 5 stars was because there are giant polls in the middle of some units. I had the smallest unit for 75$ a month and the 1st one I had had a huge pole in it. The staff changed it for me after a couple weeks though, so I'm grateful for that. I'm not sure why they would even try to rent out those units. Other than that I'm satisfied and I would come back if I need to.

Rating:

5.0

Bradley is a good manager he's awesome at what he do he l help me through all my needs through this pandemic using your U-Haul

Rating:

5.0

N/A

Rating:

5.0

There were issues with fitting my motorcycle into the selected locker, but Blake did a good job of solving the problem.

Rating:

5.0

Kate is absolutely wonderful, really knows what she's doing. Along with everyone else at this location, job well done

Rating:

5.0

Sandy, Brad, Blake, Mike, Teryn, and Tony are all so wonderful. Thank you all for the help!

Rating:

5.0

Thank your Bradley Mankey for all your help and patience with me. I wish we could fine alot of people like you.. May god bless you and your staff!!

Rating:

5.0

Everyone was extremely helpful and nice.

Rating:

5.0

Good facility & great people

Rating:

5.0

Here's a good review love you guys @29

Rating:

5.0

Excellent Customer Service

Rating:

1.0

Horrible rats had to throw my furniture away

Rating:

3.0

Anyone could walk into the storage area without entering a code during the day via the main sliding entry doors. Other than that, everything was fine.

Rating:

5.0

I’m not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I’m a repeat customer..I don’t do that if I’m unsatisfied. ✋🏼✨

Rating:

1.0

Trying to make me extra money and i used it for a week and a half before i found my new house.

Rating:

4.0

The sliding doors should remain accessible through regular hours.

Rating:

5.0

I was well pleased with staff and the cleanliness of it … and I would like to thank you all for your service .

Rating:

5.0

High class place very well run. Staff is always very helpful! Never have I ever seen just one person doing one thing. If they aren’t super busy all of the employees who can chip in to help with whatever is going on. Those are happy employees and it shows

Rating:

5.0

Fantastic! Bradley and his staff are helpful, courteous, and friendly!

Rating:

5.0

The young lady that waited on us was very helpful and explained how everything worked. She was very pleasant and friendly.

Rating:

5.0

Recommend always keeping accessible drive open to facility. Sunday morning before office hours, trucks were blocking access drive. I could not drive truck into facility to collect storage items until staff cleared trucks. Staff were great and helpful!

Rating:

5.0

Brad was great to work with and will recommend him moving forward when moving.

Rating:

5.0

I could not have asked for a better experience. The staff was helpful and friendly and the facilities were spotless. Perfect 10!!

Rating:

1.0

The worst experience I’ve ever had moving into a storage unit there was no where to park I had to use the dolly an walk from the entrance of the store to the storage units all there trucks where all over the place. It was very un professional and made my experience a horrible one.

Rating:

4.0

Wish I had known that it would be closed beforehand, but manager Bradley was super helpful and put all my things in the storage unit once the facility opened the next day

Rating:

1.0

After I was falsely reserved a unit at a different facility online, I was told this facility was the only one available after I showed up to the originally reserved unit with a full truckload to store… This unit is a good distance away from my intended unit, making it inconvenient to use as needed and desired. Plus, I still had to pay for the extra miles that were put on the uhaul truck rental… which, looked, smelled, and felt like it was not cleaned or sanitized for a couple of years (should not be the case during a pandemic…). This all happened after I was sent to the wrong facility to pick up supplies. Luckily that location had what I requested, but I purchased and opened a lock that was not needed, because the unit I was eventually sent to had free locks… Overall, I will try my best to not use or recommend uhaul moving forward.

Rating:

5.0

Very helpful.

Rating:

5.0

Bradley was terrific - pleasant, professional, all things a customer would want! Great experience.

Rating:

5.0

Every single staff member was beyond helpful and kind. Each one went above and beyond and so glad to have picked this storage facility!

Rating:

5.0

Pleasant experience and personable staff. Blake assisted me with my equipment return and was very helpful in explaining the last steps of the rental process and ensured I was satisfied with rental. Will recommend to friends and family for sure

Rating:

5.0

Storage at this U-Haul facility was great. The staff went out of their way to make sure that our storage experience went smoothly. I would use this facility again.

Rating:

4.0

Staff need training for better customer service

Rating:

4.0

It was the bomb 💣 I love it

Rating:

5.0

Manager ie excelent in his job. The staff Blake is very sufficient

Rating:

5.0

Blake was great to work with!

Rating:

5.0

Very clean!!!

Rating:

5.0

Rented a 20’ truck in advance and long-term storage facility the day of my move. Both processes were very easy and convenient. Blake was very accommodating and helpful all day, and is extremely good at explaining how things work and shepherding the truck and storage rental processes to a great outcome for us. Most places generally do not have this level of customer service. I really appreciate it.

Rating:

5.0

You guys are the best storage place I've ever rented from. Your facility is spotless and your people are helpful and polite. If I ever need storage again I'll be back, and won't hesitate to recommend you to others.

Rating:

3.0

I'll still recommend U-Haul but your service is awful, I'm simply giving this feedback because I am a Data Analyst somewhere and send surveys out a lot, I hope your data analyst will appreciate this: 1. On the last day of moving out, one of the guys on shift was very rude, he's a bit oldish. Talk to him 2. On another day, a Saturday, your staff was also rude because of parking at this facility. 3. Your main office sent a letter to my brother in Canada about my storage facility...you could have reached me via phone or email, I was paying you on time, why did you have to contact the secondary person on my papers as if I was running away from you? TOTALLY WEIRD! 4. I think the price is fair, just your staff is very rude sometimes. 5. Sometimes you call, nobody picks up.

Rating:

5.0

Employee blake was prompt professional and respectful and deserves a raise for his professionalism

Rating:

1.0

The representative didn't explain the storage hours or access procedures or hours. I arrive Sunday even at 8pm to unload into my storage only to find out I had no access. Very unprofessional and time wasted because there was no instruction given.

Rating:

5.0

The staff was superb!

Rating:

5.0

Shelton Bonton is rude , ignorant and disrespectful! He needs to go to a class to learn how to deal with people and different situations. I am not a child nor a young adult I rent from here all the time I send family members here. I donot appreciate the way he spoke to my mother , my daughter nor myself. I will be calling corporate . My husband one of the district managers of a billion dollar Corp. I know how to fix this problem. Just in case this goes ignored!

Rating:

5.0

Rich is the man. Friendly and thoughtful service. If I started a business, I would hire him, from what I know.

Rating:

5.0

Very helpful staff and convenient hours. I highly recommend.

Rating:

5.0

Thank You so much for the clean facility and professional staff. Will use your services again.

Rating:

4.0

All the employees I encountered were really nice and helpful. The only complaint I have is the software at the register was awfully slow & my card info had to be manually typed. That made the transaction slow.

Rating:

5.0

Helpful and professional staff

Rating:

5.0

I have used storage all over the U.S. This facility is by far the cleanest I have ever used. The staff is amazing.

Rating:

5.0

The facility is well maintained and secure. The w Staff were extremely professional and helpful.

Rating: