Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore

Rating:

5.0

I had the pleasure of interacting with an assistant manager named Jayla and another representative named Kate. I must say these young ladies represented UHaul the best. They were kind, knowledgeable and very courteous. Their customer service was awesome! I hope there is a way to let them know!!! Great job ladies and the great service you both provided did not go unnoticed!!!

Rating:

5.0

My experience was very welcoming and informative. Please give a great review and thanks to Calvin and Nick as they were amazing and great help.

Rating:

5.0

The guys were polite and quick

Rating:

5.0

The uhaul I received smelled like shut! Literally! Mentioned that we had to have windows down in90 degree heat because we would gag! I should have brought it back but just rented for the night. No compensation it was gross. He mentioned he has done everything to get the smell out! Why send it out with a customer when you have 20 more sitting there. Just did not make sence!

Rating:

1.0

Service rep was very rude - accused me of not calling earlier to extend my reservation and when I showed him that I called on my phone, threatened to reduce my reservation time to assert his power and authority over the situation.

Rating:

5.0

Blake, Mike, and Nick were great!

Rating:

5.0

Nick was the rep that took care of me checking out and back in. An excellent rep who explained things in detail Very good

Rating:

5.0

the drop off location was immaculate, super clean and orgranized. The staff was energetic and super helpful. Special shout out to Blake and Mike. They went above and beyond to make the drop off simple and fast and professional.

Rating:

5.0

The ANS light came on and the fan for the A/C only worked on high, so a bit noisy for the trip. As an fyi, I did forget to mention these items at drop off.

Rating:

5.0

The employees were all extremely helpful and nice. Made a difficult moving situation much easier. We specifically worked with Mike, Blake and Calvin. Thanks guys!

Rating:

5.0

Blake and Bradley were friendly and helpful, getting me a truck during a busy time of year so I could get out of storage quickly and into my new apartment. Recommend this location highly.

Rating:

3.0

Location was a little difficult getting in and out. Tight spots and limited parking and visibility due to the building and drop off location. Staff did a good job of getting everyone in and out as soon as possible!

Rating:

5.0

Blake was very helpful and friendly.

Rating:

3.0

The pickup time for my reservation was changed, and I didn't get any notification (I think I missed a call, but I'm expecting at least an email about the change). I arrived at the pickup location and was not able to get access to the Uhaul, which wasted a lot of my time.

Rating:

3.0

The staff is incredible. They are so helpful. Equipment was in good condition. If anyone needs to rent equipment I would absolutely recommend this location because of the staff. I would tell anyone to store their items elsewhere. I rented storage space on the second floor of the location and the floor is so damaged the Mars rover would have trouble navigating it. My items were constantly being shaken off of my cart. Unloading was the last part of my move and this made it kind of a nightmare.

Rating:

4.0

Every other aspect of my experience with uhaul save the 2 ppl in the actual location was horrible.

Rating:

5.0

Above and beyond. Really worked with me to get my moving situation sorted. Professional, helpful and kind across the board. Much appreciated!

Rating:

5.0

Absolutely nothing! Continue with exactly how you're functioning now. It was so refreshing to do business with competent, knowledgable, helpful, and friendly people. I would especially like to thank Bred, Nick, Blake, and Calvin from the Western Ave store. Thanks again, and am looking forward to doing business with you next week. Paul Cava

Rating:

5.0

Blake was the nicest Uhual worker I have ever come across. I have used Uhual all throughout college and every experience has been different. But Blake went above and beyond, had a kind personality, and seriously I think the nicest worker I have ever had an interaction with at a store. That man needs a raise because he goes above and beyond. He also explained absolutely everything in a very simple language that made me feel like I completely understood everything about the facility and the security that it offers.

Rating:

5.0

Mike should be a superhero. After a really long day of moving and 3 days of driving from Florida, I was tired and grumpy. Mike, Brian and their team made retuning my truck easy and hassle free. He was efficient and courteous and I left with a smile. Thank you Mike.

Rating:

4.0

The parking situation seems bad - it's hurting reviews. The ladies that took care of us were amazing! Would highly recommend this location 👌 👍 😀

Rating:

5.0

Brad and the entire crew were amazing. They worked with me to ensure we had a truck and storage during an extremely busy time. They made the move of my oldest a much easier experience.

Rating:

5.0

The employee who helped me was extremely friendly and helpful and made the whole experience very smooth.

Rating:

4.0

Great always have a good experience with the service

Rating:

5.0

Assistant manager who helped us was very accommodating. Accompanied us to the unit to ensure it was clean and ready (and it was).

Rating:

5.0

We used toll roads in PA. Would save everyone money if you had fleet wide EZPass.

Rating:

4.0

When you get in the truck and start it the radio and the fan motor should not be on high, theverything should be turned off when you first start the truck.

Rating:

5.0

This was a difficult move since I am currently in ID and made all the arrangements online, and my brother-in-liaw actually drove the truck from your facility to the location to load it with our household goods. Everyone was great, and when I had trouble converting from reserved to booking the storage units, the U-Haul rep was great and made it available on his end so I could go ahead and book/pay online from here. The team at the 1200 Western Ave facility is amazing!

Rating:

5.0

U-Haul does a great job in providing vehicles ready to go with one notable exception which is the vehicle's insurance documentation. The contract is too hard to read and usually people busy with moving do not have time to read all the legalese. I always end up driving the vehicle with anxiety because I'm not sure about the liability for third party's property damage or other person's injuries. U-Haul should improve in providing insurance coverage explanation and maybe provide option to buy liability coverage for all types vehicle in the fleet.

Rating:

5.0

Best service and communication I've ever had. Fast and convenient for me, and the professional understanding and accommodating was priceless. Only thing is automatic doors should be kept accessible to match after hours since it's the only big entrance available. Mabe put a lock timer to match close hours. Thank you for good services....

Rating:

5.0

Kate Blake and Calvin were fantastic!

Rating:

1.0

I reserved a unit near me. When I went to pick up the cargo van from that location they said they didn't have any 15' units and hadn't had any in months. WHAT!?! Why would you allow me to reserve one that didn't exist?!?! Thankfully, the next closest location had 1. But we had to hurry to get there in time to get it. It was well over twice as far away. Not good for mileage costs (and fuel). It also cost us precious time. When we got home, friends were waiting to help us load. My husband and I went to unload. We went back and forth with the carts, and we loaded them up and started to go back in, but the doors were locked (10:00 snuck up on us)! With all of the automation, why is there not a "we will be closing in 15 minutes"announcement?!? So we had to put all that stuff back in the van! The next morning, hubs had to work, a girlfriend of mine came and we got the van unpacked. I have a torn rotator cuff ... 😫 and had to do more lifting than necessary because the doors locked on us. I will never recommend anyone use uhaul storage. If they must, I will tell them not to reserve it online.

Rating:

5.0

Space was a bit tight in this city location, however, the team there was awesome. Three guys helped hook up my auto transport to my tow vehicle and helped load my car. They could not have been any nicer!

Rating:

5.0

Very helpful staff at U-haul When I needed any assistance with something they were always able and willing to help.

Rating:

5.0

I love the customer service that Jayla presented me this Facility is the Paramount of Uhaul. And they really care about the customers thanks for being there.😊

Rating:

5.0

Bradley was super helpful. I had to park the truck on the facility with stuff in it after hours. All of the staff was easy to work with and wanted to make sure that I felt taken care of.

Rating:

5.0

Bradley was super helpful both in pick up and drop off. My original plan didn't happen and I needed to change some things. He and the rest of the staff worked with me and my schedule and made sure that I had a great experience with U-Haul surrounding the stressful time of moving.

Rating:

5.0

The truck had a leak in the passenger side of mom's attic. It needs a patch.

Rating:

4.0

Quick return process.

Rating:

5.0

This was exactly what I needed. Extremely easy and efficient. Thanks.

Rating:

5.0

Fantastic service received from Blake. He had me processed through the system and into my vehicle extremely quickly. Contactless return was great too. Overall a great and efficient service provided.

Rating:

5.0

Mike was really friendly and helpful. He was a lifesaver.

Rating:

5.0

Your employees were great,blake druschier, and rich. k

Rating:

5.0

Great service, quick and easy

Rating:

5.0

Not being at the store, (in the parking lot) for more than a few minutes the helpers there were very nice and friendly. No improvement needed !!

Rating:

5.0

Overall exp was great, online 24/7 app have me issue to pick up truck, location was on and it errored out many times, I had to use office desk to pick up.

Rating:

5.0

The people were friendly and helpful. Easy pick up and drop off

Rating:

5.0

Drive out of my way to use this location the best around. The owner is always very kind and goes above and beyond.

Rating:

4.0

Customer service picking the vehicle up and returning it was excellent.

Rating:

5.0

As always, it is a pleasure working with this location! The staff is so friendly which makes going there a little more fun. This time they had a full staff there…Blake, Brad, Rich, Jayla and Mike made my experience enjoyable as they are so knowledgeable and helpful!

Rating:

5.0

Prompt friendly service as usual! Brad and Blake were super helpful with my booking!

Rating:

5.0

Great experience. Customer service with Blake and Jayla was a real pleasure. A-1.

Rating:

5.0

The assistant manager, I forgot her name, was super helpful in showing everything in the building and the process of getting in. I appreciate her help after I had to change to a different location because of space availability. She was very nice to talk to after a challenging day!

Rating:

3.0

I rented a pickup truck. The truck was filthy dirty, and had been wrecked.

Rating:

5.0

I've always had a pleasant and helpful experience at the U-Haul north shore location Pittsburgh pa on Western Ave Brad ( manager) and Nick also supervisor or manager and staff were all amazing. But the 3rd party one I tried to rent when I was told they were sold out everywhere for July 1st he's independent on Brighton Rd he has a beer distributor as other side of his business, this guy was a real piece of work he said he didn't have to rent to me after I drove all the way out there. The only thing about north shore location could improve is answering all calls because if I could of got thru on the phone I wouldn't have went thru that unpleasant experience but since I was coming from the 3rd party one it was 100 Brighton Rd I had to pass the one I usually deal with in the north shore they were booked solid but still fit me in and I'm very appreciative of that. Thank you till next time.

Rating:

5.0

Very good 👍🏻

Rating:

5.0

Your service was impeccable. Blake was the most helpful and having his help during this move made it that much easier. Thank you to the entire team at this location. You are the best!!!

Rating:

5.0

Customer Service was great and equipment was well maintained!

Rating:

5.0

Thanks

Rating:

5.0

Management and staff were very helpful and efficient in addressing any concerns.

Rating:

4.0

na

Rating:

5.0

Blake and Brad were incredibly helpful! Give these guys a raise!

Rating:

3.0

Blanket pads had bugs. I didn't get a refund for the rental.

Rating:

5.0

I spent 2 hours at the location trying to complete the truck return because none of the systems in place would work. That was the worst experience for me. Customer help line was not helpful either, 45 minutes wait time. Return system needs to be upgraded because it failed to work completely, for 2 hours!!!!!

Rating:

5.0

I had a wonderful experience with mike & Blake they was so helpful honest in very nice to me in my mother always great experience when I go dwn there

Rating:

5.0

This was a fantastic experience.

Rating:

5.0

Nothing! Wesley and Mike were exceptional professionals. Very kind and efficient. I was in a rush and already late - these two men knew exactly what to do , what to say - I was treated with respect and felt like an actual customer. It felt nice to be greeted as soon as I made eye contact with an employee! Thank you guys for being normal 😊

Rating:

5.0

Brad and Brian I believe their names were had me in and out and walked me through everything two good employees

Rating:

5.0

I believe everything was great at this location Blake Drischler did a fantastic job of being patient and getting everything sorted out for me while I got my bank to approve the purchase. He then also helped me find another location to pick up a missing part. Brad and Bill were also very helpful, kind and overall great people. This location was a breath of fresh air.

Rating:

4.0

na

Rating:

5.0

i had a high class experience with this U Haul location. I needed a truck to move in town and they had a large selection. I want to acknowledge Bradley, Blake, Mike and Nick as they stayed open later to process the truck return on a Friday night which was very much appreciated. Great job guys

Rating:

4.0

Have more than a quarter tank of gas for city rentals. My first task was to get gas.

Rating:

5.0

The manager is always in a good mood and doing a good job... he does have a very good sense and meets and shows understanding beyond just business, a person like that is hard to find I'm glad his that way. I have storages and rent trucks there all the time and I'm grateful....his definitely one of those people in my prayers.. I'm originally from Africa and don't have much family here so such services mean alot I don't have places or family to store or help move so my teenager gilrs all I got; Thank you.... grateful customer....

Rating:

5.0

Service was good

Rating:

5.0

Blake ,Mike and Matt was extremely helpful and speedy. Was even more excited when they were able to help me last minute. Only thing more they could have done was move my stuff 😂🤣. Thanks a bunch.

Rating:

5.0

This was my first time renting a uhaul, Blake was extremely helpful and made sure all of my questions were answered. I will be coming back to this location if I need to rent again.

Rating:

5.0

Nothing, Everything went smooth

Rating:

5.0

Everybody that I encountered was very polite and professional. The running process was easy for the trucks and the storage unit. The location was also very clean.

Rating:

1.0

It was nice customer experience and Bldke, Nick Mike Bill were really helpful and clearly given instructions for all the activities need to be done from the start to end. I will strongly recommend this place for anyone who wish to rent uHaul vehicles.

Rating:

5.0

Entire staff was excellent, friendly, helpful, and knowledgeable.

Rating:

5.0

Mike help us out a lot, we started off having a bad day and he was able to get us everything we needed

Rating:

5.0

Brad,Blake,Nicole,Richard great job 👍🏿

Rating:

1.0

Customer services was bad. Charged me 10 dollar for gas level. Employee who got my van knew the gas gauge was wrong and even worst he Check me out and acted dumb about it. Mileage and gas was wrong. I probably wouldn't care but I put gas in the tank before I returned it.

Rating:

5.0

Employees went above and beyond and made it simple

Rating:

5.0

Fantastic

Rating:

5.0

The whole crew and Brad Mankey were very courteous and professional.

Rating:

5.0

Highly recommend Blake great worker

Rating:

5.0

Blake was very helpful and thorough with the entire process.

Rating:

5.0

I really appreciate the ease of use, easy access, security, and cleanliness of the storage facility. The staff was always friendly & helpful. I would definitely use again and recommend to others.

Rating:

5.0

He was very thorough, pleasant, made sure I got the best deal for my situation. He made this a very easy process for myself because I have never rented a storage unit before and wasn’t quite sure how it worked. I was very happy that I went with you Hall because of the customer service piece

Rating:

1.0

You have until Feb. 02, 2022 to find my stuff, all of it or you shall owe me seven-fold. Call me at 831.348.2281 when my property is available for pick-up. Shawn Butchko

Rating:

5.0

Excellent Customer Service with Storage needs and Truck Rental. Brad and Staff are always professional, well knowledged and friendly. Thank you.

Rating:

5.0

Good job

Rating:

5.0

Blake made sure everything was good to go for me and made sure I got the best deals.

Rating:

5.0

Everyone here was very friendly and helpful. The place is clean dry and climate controlled with options to choose from. Highly recommend the staff and place.

Rating:

4.0

The facility was very clean and convenient the only reason I didn't give it 5 stars was because there are giant polls in the middle of some units. I had the smallest unit for 75$ a month and the 1st one I had had a huge pole in it. The staff changed it for me after a couple weeks though, so I'm grateful for that. I'm not sure why they would even try to rent out those units. Other than that I'm satisfied and I would come back if I need to.

Rating:

5.0

Bradley is a good manager he's awesome at what he do he l help me through all my needs through this pandemic using your U-Haul

Rating:

5.0

N/A

Rating:

5.0

There were issues with fitting my motorcycle into the selected locker, but Blake did a good job of solving the problem.

Rating:

5.0

Kate is absolutely wonderful, really knows what she's doing. Along with everyone else at this location, job well done

Rating:

5.0

Sandy, Brad, Blake, Mike, Teryn, and Tony are all so wonderful. Thank you all for the help!

Rating:

5.0

Thank your Bradley Mankey for all your help and patience with me. I wish we could fine alot of people like you.. May god bless you and your staff!!

Rating:

5.0

Everyone was extremely helpful and nice.

Rating:

5.0

Good facility & great people

Rating:

5.0

Here's a good review love you guys @29

Rating:

5.0

Excellent Customer Service

Rating:

1.0

Horrible rats had to throw my furniture away

Rating:

3.0

Anyone could walk into the storage area without entering a code during the day via the main sliding entry doors. Other than that, everything was fine.

Rating:

5.0

I’m not big on writing reviews but gotta say, these guys were so great to deal with. I talked w 3 different employees at different times & each one was extremely professional, thorough & helpful. Everything is clean & well stocked and, as of right now, not one complaint. I have used them before, so I’m a repeat customer..I don’t do that if I’m unsatisfied. ✋🏼✨

Rating:

1.0

Trying to make me extra money and i used it for a week and a half before i found my new house.

Rating:

4.0

The sliding doors should remain accessible through regular hours.

Rating:

5.0

I was well pleased with staff and the cleanliness of it … and I would like to thank you all for your service .

Rating:

5.0

High class place very well run. Staff is always very helpful! Never have I ever seen just one person doing one thing. If they aren’t super busy all of the employees who can chip in to help with whatever is going on. Those are happy employees and it shows

Rating:

5.0

Fantastic! Bradley and his staff are helpful, courteous, and friendly!

Rating:

5.0

The young lady that waited on us was very helpful and explained how everything worked. She was very pleasant and friendly.

Rating:

5.0

Recommend always keeping accessible drive open to facility. Sunday morning before office hours, trucks were blocking access drive. I could not drive truck into facility to collect storage items until staff cleared trucks. Staff were great and helpful!

Rating:

5.0

Brad was great to work with and will recommend him moving forward when moving.

Rating:

5.0

I could not have asked for a better experience. The staff was helpful and friendly and the facilities were spotless. Perfect 10!!

Rating:

1.0

The worst experience I’ve ever had moving into a storage unit there was no where to park I had to use the dolly an walk from the entrance of the store to the storage units all there trucks where all over the place. It was very un professional and made my experience a horrible one.

Rating:

4.0

Wish I had known that it would be closed beforehand, but manager Bradley was super helpful and put all my things in the storage unit once the facility opened the next day

Rating:

1.0

After I was falsely reserved a unit at a different facility online, I was told this facility was the only one available after I showed up to the originally reserved unit with a full truckload to store… This unit is a good distance away from my intended unit, making it inconvenient to use as needed and desired. Plus, I still had to pay for the extra miles that were put on the uhaul truck rental… which, looked, smelled, and felt like it was not cleaned or sanitized for a couple of years (should not be the case during a pandemic…). This all happened after I was sent to the wrong facility to pick up supplies. Luckily that location had what I requested, but I purchased and opened a lock that was not needed, because the unit I was eventually sent to had free locks… Overall, I will try my best to not use or recommend uhaul moving forward.

Rating:

5.0

Very helpful.

Rating:

5.0

Bradley was terrific - pleasant, professional, all things a customer would want! Great experience.

Rating:

5.0

Every single staff member was beyond helpful and kind. Each one went above and beyond and so glad to have picked this storage facility!

Rating:

5.0

Pleasant experience and personable staff. Blake assisted me with my equipment return and was very helpful in explaining the last steps of the rental process and ensured I was satisfied with rental. Will recommend to friends and family for sure

Rating:

5.0

Storage at this U-Haul facility was great. The staff went out of their way to make sure that our storage experience went smoothly. I would use this facility again.

Rating:

4.0

Staff need training for better customer service

Rating:

4.0

It was the bomb 💣 I love it

Rating:

5.0

Manager ie excelent in his job. The staff Blake is very sufficient

Rating:

5.0

Blake was great to work with!

Rating:

5.0

Very clean!!!