Customer Reviews for U-Haul Moving & Storage of Pinnacle Rock

4,468 comentarios

10 New Britain Ave   Plainville, CT 06062

(860) 517-8073

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(860) 517-8073

10 New Britain Ave
Plainville, CT 06062

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Erwin G. 
Rating:
5.0

No recommendations. Appointment set up, and day of installation was quick and easy. Awesome job done by installer. Very happy.

John L. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

I always appreciate when a truck/van rental starts with a full tank of gas. It makes the return process so much easier - just fill the tank till the pump clicks off. That has been my experience here lately and I hope it continues.

Tom B. 
Rating:
5.0

The employee that took care of my transaction had excellent customer service. she made everything easy and fast. Great Service!

ALEXANDRA B. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
1.0

I had a horrible experience. The tru k broke down. Waited over 2 hours for service. Never arrived. Was told to leave key in tru k. Put 25 dollars of gas in it. Couldn't finish what I needed to do due to truck not running. And now I am not compensated for my lost time and gas money. I will be disputing the charges. GM wasn't very helpful because they were to busy. Called numerous times to discuss between Saturday and Sunday. No one answered. After 10 minutes or so someone from Arizona picked up. Not happy at all with the Uhaul experience. And it's not my first time using Uhaul. Customer service will be getting a call from me.

LAWRENCE A. 
Rating:
1.0

The two girls that were working on Sunday, December 4th had serious attitude problems. I spoke with the guy who took my van upon return and he said "it's been a long day", well that is no excuse.

Kristen L. 
Rating:
3.0

Customer did not leave a comment.

trina G. 
Rating:
2.0

Well. I reserved the Uhual for 12pm yesterday. Got there and there's a line with one worker. I was trying the App but eventually I was the next person I line. I told the worker that my reservation was at 12 tot just about 1pm. Her attitude. Also at the drop off last night. Couple of us hard logging in to return the truck. Thanks to one of the customer that figured it out and I was help with it. Yes I'm somewhat disappointed

Gladys S. 
Rating:
2.0

Make sure the trucks are ready and on time when reserved . i had to wait for it to be cleaned which cut into the time I paid for . Also fix the light on the dashboard because it's unsafe driving at night like that in a vehicle .

Tina M. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

Everything was perfect for drop off . Except your web site . Not accessible on my iPhone. If my daughter did not help on her phone , I would not have been able to maneuver thru the in line pick up and drop off . Not user friendly for older person. Would not do this again ever . Couldn't register online account. A friend did it for me from her home as well. Called the help line thinking they could set it up after multiple tries and 2 hrs on lineâ€"- nope. That would have made the whole experience less frustratating. Would never rent again . The lady who originally booked the reservation was awesome !!! No problems in the phone . Bad experience. Wasted half hour trying to pick up the truck in Worcester mass . I did like the one way pick up and drop off

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Andry S. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

Erwin G. 
Rating:
5.0

Very clean

Lorraine N.  |  First Impressions 
Rating:
5.0

All staff members new their jobs and were very professional and courteous. When the line of customers grew, the other members aided and assisted. The best UHAUL site / franchise I have ever seen

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

Melanie T. 
Rating:
5.0

Customer did not leave a comment.

Carroll F. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

The customer service lady at the Plainville awesome was fantastic. Was a great person to have working for UHaul. She was amazing. Cannot speak more highly of an individual.

Raymond R. 
Rating:
5.0

easy, clean will use again the next time i move

MELISSA S.  |  Overall Experience 
Rating:
5.0

Great store

Jamie S. 
Rating:
3.0

I was told the gas tank was 1/4 full there was about a gallon of gas 28 miles until empty to be exact. I don't think its fair that I had to put gas in the tank to 1/4 before drop off. I was ripped off with the gas!

Natasha G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

The only issue I had was when I called in the general number (not the plainville office) I asked the gentleman to reserve me a unit by or near my current 3 units which are all in the same isle… he said no problem. Then suggested a 6x8… when I stayed 5x7… but I agreed. I go to pick up the rental and check in to get the storage unit and keys only to find out they were nowhere by each other. Not even a few isles away.. it was like a mile away. So Charles in Plainville quickly fixed that issue and managed to give me the original unit size I requested literally right next door to one of my units which pleased me.

Lucy C. 
Rating:
4.0

Customer did not leave a comment.

Gino M. 
Rating:
5.0

EVERYTHING was FIRST-CLASS! Manager Maddie is a gem, and runs a tight, organized ship. She's very friendly, personable, courteous, and knowledgeable, and she makes customer satisfaction her top priority! Bryan demonstrated the gate operations for me, and was very friendly, and helpful. Trisha (Tricia) (sp?) literally SPOT-CLEANED our unit, and also was extremely friendly, personable, knowledgeable, and efficient. I cannot say enough positive things about Plainville, CT UHAUL. Five stars isn't even close to the rating I'd like to give to these dedicated storage solutions professionals!

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

Anshuman R. 
Rating:
5.0

I had the pleasure of meeting quite a few of their staff today. All were very kind and knowledgeable. Answered all the questions I had.

Lucy C.  |  First Impressions 
Rating:
5.0

the oil change light was on and the windows were filthy. Fortunately my move was just around town but it would have required me to clean it if I were driving long distance. Otherwise it was fine.

Ross O. 
Rating:
1.0

The women how attendance me was drug she fall sleep I don't remember the name but she's blonde whit blue eyes and a little bit fat I take more time then the normal everything just for that she don't prest attention but everything else good

Carmen H. 
Rating:
5.0

Customer did not leave a comment.

Myra L. 
Rating:
5.0

Had to wait for an rv spot to open, but was very happy when I put my rv in

GORDON L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mildred C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Great customer service

YESSENIA G. 
Rating:
5.0

Customer did not leave a comment.

Noelle S.  |  Overall Experience 
Rating:
4.0

Beautiful installation job

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Adam B.  |  First Impressions 
Rating:
4.0

Unfortunately the vehicles seem to being abused by some customers.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

NEIL K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Z. 
Rating:
5.0

The customer service rep did a wonderful job

Brandy I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moises P. 
Rating:
5.0

Customer did not leave a comment.

Lana K. 
Rating:
1.0

I was charged for mileage that we did not use and we are currently disputing this with uhaul. We have documentation of our travels and it shows that we only drove approximately 150 miles and they said we drove almost 400 and are charging us $250 extra even though we did not do this make sure to take a picture of your mileage when you return at this location.

Ashton L. 
Rating:
2.0

Very understaffed. Long wait for check in and return

Jennifer V. 
Rating:
4.0

Customer did not leave a comment.

Nina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

I still recurve the rest of my money from the uhaul yet.

Victor E. 
Rating:
5.0

Sell or rent adapters for trailers with LED lights that are not recognized by the vehicle

Stephen Z. 
Rating:
5.0

Customer did not leave a comment.

Dorothy L.  |  Overall Experience 
Rating:
5.0

Staff was professional and friendly.

William C. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Make sure the truck is serviced properly

James A. 
Rating:
4.0

Service fine. Upset I was charged $20 for not “returning” vehicle online. I was never told to do this!! This should be specified verbally to the customer at time of getting vehicle that this needs to be done. Even though someone physically came and checked us out in line outside.

Jennifer M. 
Rating:
5.0

No issues with drop off. Very organized.

Charles J. 
Rating:
3.0

The inside windows of the van I rented were filthy. You advertise "skip the line". I had to wait in a long line to pick up my key.

Seth B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Everything was explained,,convenient, and process was simple

Kevin K. 
Rating:
5.0

Good service smooth

Ahmad A. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
4.0

The truck had an engine light on and needed work on the tires when I picked it up. I only traveled 20 miles so those issues didn't effect my use.

William G. 
Rating:
1.0

Please listen to complaint to customer service

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gretchen G.  |  Overall Experience 
Rating:
5.0

The personnel at this facility went over and above our expectations. Their friendly personal attitudes made it a very pleasant especiene. To a very stressful time in our lives. THANK YOU !

Floyd D. 
Rating:
5.0

the team including the Manager were by far the best I have experienced with Uhaul. They were friendly and willing to assist in any way they could. Thank you for making the experience so pleasurable. Will definitely use this location for future need!

donna c.  |  Overall Experience 
Rating:
5.0

You all been great and patient with my rental. I already have been passing the word about Uhaul for your large fleet (especially with no reservation) storage etc. Thank you again

Gail P. 
Rating:
4.0

Strap on dolly was torn halfway through.

David E. 
Rating:
5.0

I ordered my vehicle outside of normal hours, application did not work- I had to wait 30 minutes for store to open. Woman at register answered her personal phone 3 times while line of 8-10 people waited. I was given a truck only to find check engine light was on so I had to go back inside and wait for another vehicle. Truck had less than 1/4 tank of gas - if your “refill” policy worked. a customer would always get a truck with a full tank as the previous would've refilled or the company would have and charged- I'll use another truck company in The future.

Brian P. 
Rating:
4.0

Only issue I have is with corporate.. You keep billing me for a rental I paid in full.. I need this to be resolved.. Kudos to Ms. Sanchez she is the best on site. Very helpful

DARREN B.  |  First Impressions 
Rating:
5.0

It would be nice to get the benefi of the doubt on a fuel gauge reading that was :in between markings.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

If you have Peter working on your vehicle you have top of the line work. Excellent worker, Hope you are paying well to keep him with you!!

LORIS B. 
Rating:
5.0

Nothing they are perfect!!

Cyndi L. 
Rating:
5.0

From time to time I am in CT and need to rent uhaul equipment, To date this is my favorite location, well organized, clean vehicle and easy return. I will make this my primary location from now on,

Cristiana W. 
Rating:
4.0

Customer did not leave a comment.

Yoselin L. 
Rating:
1.0

The workers need to be more informative. As where is the customer truck parked if they need to take any of the equipment they have rented also. Very poor communication. Need more workers.

Maribel P. 
Rating:
5.0

Customer service was very good. Offered to assist with hooking up the trailer. Trailer was in very good condition and towed as it should.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

maria l.  |  Overall Experience 
Rating:
5.0

It was an enjoyable experience.

Diana P.  |  Overall Experience 
Rating:
1.0

The rate was the wrong price and I have been calling since Sunday no one will help I declined the insurance but was still charged for it. Very unhappy with the customer service. Anytime I call the office they put me on hold!!!

Shawnta H. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Melvin C. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

The key wasn't secure in the lock box. It was already open on the code. The truck had an acceleration issue. Dolly broke off its tie during the ride.

Thomas M. 
Rating:
5.0

IT WOULD BE NICE TO HAVE A SEPERATE WINDOW FOR CUSTOMER'S RETURNING ONLY,BUT OTHERWISE MY EXPERIENCE WAS GREAT.

APRIL B. 
Rating:
5.0

N/A

Heidi L. 
Rating:
5.0

Customer service was great!

clint M. 
Rating:
5.0

Never had an issue and the when we emptied the items, there was no sign of bugs or vermin. Much better experience than we had with the other storage place.

Donna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

it was a quick and easy process!

edward C. 
Rating:
5.0

Customer did not leave a comment.

Kris J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
1.0

When calling to ask for an extra hour the staff was incredibly rude on the phone, then I got a call from the store yelling at me because the truck wasn't on time.

Angelina P. 
Rating:
5.0

Extremely competent and friendly employees. Excellent customer service skills. Clean facility and clean vehicles and trailers.

Peter L. 
Rating:
5.0

nice service. thanks

james M. 
Rating:
5.0

Can't think of anything, it was stress free.....

Gail P. 
Rating:
5.0

Great

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

The customer service was great! Madeleine handled everything very well.

Rafel F. 
Rating:
5.0

Customer did not leave a comment.

Laurie N. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

Customer did not leave a comment.

leon R. 
Rating:
2.0

The staff inside was not helpful at all and could care less if they were working or not. They had no energy whatsoever and couldn't figure things out on the computer. I was scheduled to have a 10 x 15 unit and it showed up on the computer but they couldn't get it to work. I was in the office for over a half an hour and I still can't figure it out, very disheartening to see the list

Arthur H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bill C. 
Rating:
4.0

Customer did not leave a comment.

glenn b.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

RICARDO A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND G. 
Rating:
5.0

Customer did not leave a comment.

Barry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose b.  |  First Impressions 
Rating:
5.0

THIS PLACE IS THE BEST! The customer service here is phenomenal - not just in this difficult business, but in the entire customer service industry. Chantelle should be the CEO of U-Haul! It is clear that her staff respects her and they all will do just about anything to help their customers get the best deal possible and resolve any issues immediately. They treat everyone like family. U-Haul should be using this facility as the example that all others should strive to be like. I've dealt with several other storage and truck rental facilities - none come close to this one. Moving is one of the most stressful things anyone can go through and U-Haul's mission should be to help reduce this stress. Chantelle and her staff fully understand this and do "whatever it takes" and then some. During this move I dealt with several rude U-Haul employees both on the National U-Haul phone line and at the facility where we dropped off the truck. Again, they should ALL be trained by Chantelle. If they were, U-Haul would rule the industry! While happy to have moved to the next chapter in our lives, I am sad to say goodbye to U-Haul - Pinnacle Rock. However, I will continue to recommend them to all my family and friends in the area. Thank you.

Pamela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony l.  |  First Impressions 
Rating:
4.0

Todo bien excepto de que tienen una empleada que deberia supervisarla mucho mejor para que veN lo que ella hace , no se el nombre pero puedo describirla de verdad esa empleada es un bochorno una desilucion como empleada ojo con ella. Trate de hablarlo pero fue un fracaso. Gracias Att. Janette Rodriguez.

JANETTE R.  |  First Impressions 
Rating:
5.0

Place was spotless and in excellent condition

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teri b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sashagaye m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  First Impressions 
Rating:
5.0

The GM was awesome. Her name is madeleine. Very hardworking and great leader. We had a situation and she fixed it right away. No question about it.

jason m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marylou M.  |  Overall Experience 
Rating:
5.0

I. Had a very good experience with my storage at this facility. No hassles people friendly Kootos to them

rose h.  |  Overall Experience 
Rating:
5.0

Very nice

FRANCIS S.  |  First Impressions 
Rating:
4.0

Used 1 800 to reserve spot for my rv was told I had reservation with confirmed date. However center location informed me they shouldn't have garented start date since they had no spots available. Fortunately one came open two days later. Location manager was very helpful and apologized

JOE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELENA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig F.  |  First Impressions 
Rating:
5.0

As a long term (3 years) user of Pinnacle Rock (Plainville) U-Haul Storage and Rental, I have found the facility, its staff and service to be phenomenal. Never encountered a "problem" which is surprising since my tenure was an extended one. Whether it be with storage or truck rental, everything always went smoothly. Employees were always helpful, friendly and great to deal with. I would like to single out Will Cintas, who had a "one-of-a-kind" philosophy of management and customer service; that should be "bottled and sold" to any company involved in working with the public and providing services similar to yours. Truly an honest, caring, and "Service is #1" type of professional. More importantly, a "good and genuinely fine" person for who he is. The biggest compliment that I can pay to a person is to say: "If I had a business that needed someone with Will's responsibilities, and even more, I would try to hire him away from your company...with a promotion if possible", U-Haul must have realized his worth, as he is now manger for 128 (if memory serves me correctly) "Plainvilles". Justifiably earned and deserved. I suspect that he will move further up in the company as time goes on. I work with Neurodiverse clients, and Mr. Cintas went out of his way to interview and talk with one of my clients who was a mechanic by training and in need of a part-time job. If New Britain and Plainville haden't merged, there is not a doubt in my mind that my client would have been "doing hitches" for Will in Plainville. Consolidation of operations unfortunately eliminated that possibility, (and rightfully so) when the opening was filled by a (transferring) in-house employee from the soon-to-be closed operation. I have nothing but the highest praises and kudos for EVERYTHING about the Plainville operations and its people. Should I ever need a storage unit or truck rental again, I WILL go to Plainville...if it is possible, even if there are other providers closer. If not, I would still choose U-Haul merely based upon my experiences with Pinnacle Rock. I was particularly impressed with how management and staff handled a water "emergency" that resulted when a customer's vehicle caught fire (due to vehicle malfuntion) in the parking area, just adjacent my INDOOR "bin". Sprinklers went off and water sprayed everywhere; so much so, that it had to be "sopped" up from a quite a large area in the vicinity of the fire. My unit was unaffected, in my mind, primarily because of the "pro-active" actions taken by staff to prevent water from flowing into other surrounding areas. Will Cintas, and staff were present when I arrived to check my unit and insurers were already on the premise to help customers check for and guage damages, if indeed there were any; and to file claims, right then and there if any needed to be completed. Plainville and U-Haul have EARNED a "life-time" customer from the former occupant of #1003 ; but more importantly..it has an active ambassador for the facility, its' operations and it's staff. Customer Service is the name of the game...and the GAME IS ON when it comes to Pinnacle Rock, Plainville. My thanks to all at the Plainville facility. In two words..."CONSISTENTLY AWESOME!" My Best & God's Blessings to All, Ernie Mirando Southington, CT 06489

Ernest M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline M.  |  First Impressions 
Rating:
2.0

I was very distraught I couldn’t get the app to work to return the truck now I’m getting text messages calls and emails of the truck is not returned I drop the key in the return drop box on the side of the garage door the girl said if I didn’t return it using the app which I couldn’t because it wouldn’t let it go through she said it would be $20 fee why am I receiving a phone call saying that I am not return to the truck the truck was parked in the parking lot under the tent where you clean the trucks the truck is there

Robert B.  |  First Impressions 
Rating:
5.0

This Uhaul in Plainville is very well kept and the bathrooms are always clean.

jacinda f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

iman a.  |  Overall Experience 
Rating:
5.0

Los diablo de llorens youngchimi✌️🩸

Sebastian N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles r.  |  Overall Experience 
Rating:
5.0

So impressed

Erica K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocco R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYDIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven C.  |  First Impressions 
Rating:
2.0

I tried to bring stuff to my inside unit. Cars parked all over. Can't pass - cars parked on both sides of drive they area. Had to back up and just left. Tried to find cart - no carts left. Very very unorganized.

Jacqueline C.  |  Online Move In 
Rating:
5.0

Awesome place , I actually had 2 other people go there and they loved it compared to a couple other places you looked in to. I highly recommend your place. Thank you

Lori M.  |  Overall Experience 
Rating:
5.0

The female associate who helped me check In and find my unit was a delight. Very sweet and helpful.

Brian A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ciara R.  |  First Impressions 
Rating:
5.0

The guy who helped me was great!!

Beth S.  |  First Impressions 
Rating:
5.0

Clearly feel safe and secure using your Plainville facility

Robley N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa B.  |  Overall Experience 
Rating:
3.0

Not happy with checkout/move out process. I moved out of my storage until on 8/7, my monthly payment was paid on 8/4 and there are no pro rated refunds for the rest of the month unused. So I am paying for a month that I am not using yet the unit is rented out for the rest of the month so facility is getting paid twice for the same unit. No reminders or notices of this otherwise I would have waited and not rushed to move out the remaining items. Very disappointed in this.

tina p.  |  Overall Experience 
Rating:
5.0

Muy buen servicio

Alfredo H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria B.  |  First Impressions 
Rating:
5.0

Very

RAYMONALBERTO B.  |  First Impressions 
Rating:
5.0

Great staff...very professional! Christopher France funny and patient!

lillian a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria l.  |  First Impressions 
Rating:
5.0

Son una compañía muy amable y servicial hacia sus clientes te explican todo con amabilidad y buenos consejos sobre los servicios que ofrecen me gusto mucho su servicio les doy A

NILDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Q.  |  First Impressions 
Rating:
5.0

The storage manager is a wonderful person, very professional, very kind !! Seemed to know her job well !!

John J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marylou M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zulma M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Virginia T.  |  First Impressions 
Rating:
3.0

Employee that was helping me did not explain too much about how to get to the unit, she highlighted where it was, map is very confusing. She super quickly mentioned the what 1 and 2 was on clicker. Also, she was attending to other customers instead of helping me finish with my transaction. It just seemed like she was trying to speed through helping customers and was not polite. I had a rough day from moving it would of nice to have an employee slow down and explain things instead of trying to hurry everybody out the door.

Michael G.  |  First Impressions 
Rating:
4.0

24 hour storage access should be included free

Will S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gilberto R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony T.  |  Overall Experience 
Rating:
5.0

Love the place. Wonderful experience.

Lisa N.  |  First Impressions 
Rating:
5.0

I have had not had a very good experience there in the past. BUT TODAY !! I'm doing a happy dance. Much improved. Thank you for paying attention. Keep up the good work. Chontelle is a huge improvement there. She is wonderful.

Robert T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel F.  |  Overall Experience 
Rating:
4.0

More staff at the front desk would be helpful. I often have to wait 15 minutes or more to speak to someone in person.

Kendall C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gretchen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan p.  |  First Impressions 
Rating:
5.0

Everybody I interacted with, whether it was renting the van or renting the storage unit, everybody was so kind and helpful. I am currently on crutches and the girl (Elisia) who helped me gave me a unit that was close by so I didn't have to walk or move too far. That was so thoughtful of her and I really appreciated everyone's positive attitude and time and attention.

gianna g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lefa d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD Z.  |  First Impressions 
Rating:
3.0

When I went to get the storage lady behind the counter was a bit rude told me all show u where u have to go to unload and never saw her again but other than that

Luis T.  |  First Impressions 
Rating:
1.0

I reserved a 12'x10' unit. I showed up on move-in day to find out that I don't have a space. The staff were rude and told me that a reservation means nothing and that the U-Haul website only shows customers what they want to see but in fact isn't true. I ended up taking an 8'x10' because that's all they had and when I opened the unit there was a column in the middle of the unit. I went back and asked if there was anything they can do and was told to come back later next week. Poor service, rude staff and unreliable company.

Peter M.  |  First Impressions 
Rating:
4.0

24 hour access would have been very helpful. A hand truck would be helpful Good experience overall Thank you

Mike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeryl l.  |  First Impressions 
Rating:
5.0

I was very pleased with the overall service provided

Gert D.  |  Overall Experience 
Rating:
3.0

Marek was very accommodating

Brenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elmer V.  |  Overall Experience 
Rating:
5.0

I recommend to a friend

roberto m.  |  Overall Experience 
Rating:
5.0

U-Haul moving & storage of Pinnacle Rock was a great place to store our apartment items until we were ready to move. Beautiful, clean, and well managed storage facility. Staff was very helpful in determining what size unit to rent and easy access to load and unload items. I highly recommend U-Haul moving & storage of Pinnacle Rock for your storage needs.

Kathleen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan N.  |  First Impressions 
Rating:
5.0

Excellent overall customer experience. The unit I chose was shown to me, all costs and terms were clearly explained, the facility rules and expectations were reviewed, and all my questions were thoroughly and patiently answered.

mike l.  |  First Impressions 
Rating:
1.0

I reserved a 10x15 indoor space thru the website a month ago. Yesterday I went to the facility to get access to the storage space but was told by the girl at the counter that there were no 10x15's available and that the website booked too many reservations for the amount of spaces of that size available. Not my problem but the clerks didn't care. I tried to reason with the manager but she was very rude and obnoxious to me and didn't care that I was unhappy or dissatisfied. I had no choice but to accept a 10x10 space instead which worked out fine. I moved in today but there were a couple of other groups moving in to theirs also but there are only four carts/dollies available. Not nearly enough for the total number of spaces available. If that's not enough, the floor plan diagram on the wall indicates two elevators side by side and an adjacent restroom but there is only one elevator and no restroom because it is actually a storage space. UHAUL YOU NEED A SECOND ELEVATOR IN THIS HUGE FACILITY! This facility is new, very clean and plenty of storage spaces but crappy, unprofessional and unfriendly customer service staff and insufficient amenities made this a very unpleasant experience.

Jeffrey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn H.  |  First Impressions 
Rating:
5.0

As I said in the U-haul corporate questionaire . The staff at your facility was excellent. They made our moving experience a very positive adventure. Thank you.

Brian S.  |  Overall Experience 
Rating:
5.0

Great place, staff was great

Thomas N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Great place and I love it!

CARLA B.  |  Overall Experience 
Rating:
5.0

Staff extremely helpful and courteous. Process was smooth and easy.

Karen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah T.  |  Overall Experience 
Rating:
5.0

Place was great and workers was excellent. Wish i could remember there names.

Lori M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry T.  |  Overall Experience 
Rating: