Customer Reviews for U-Haul Moving & Storage of Pinnacle Rock

4,278 comentarios

10 New Britain Ave   Plainville, CT 06062

(860) 517-8073

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(860) 517-8073

10 New Britain Ave
Plainville, CT 06062

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The self return was not working . I spent a hour trying to use uhal.com/share that it told me told . Wouldn't connect or said link has expired . Got frustrated and put the keys in box . You should make sure site is working so customers don't get charged for not checking in truck

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

sashagaye m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  First Impressions 
Rating:
1.0

"Your reservation is guaranteed or we will give you $50" I reserved van on 9/24/22. Unfortunately client before got flat tire which uhaul couldn't fix. I was offered another one but in different location and would have to wait 4 hr for it what was much to late for me. I understand, things happen. I was offered $50 for the problem and I accepted. The money suppose to be on Monday on my account with confirmation email. So far today is Wednesday - no email, no money. Thank you uhaul

KRAWCZUK R. 
Rating:
4.0

The windshield was very dirty inside and the windshield wipers did not work well. Otherwise, very good. Excellent gentleman at the counter when picking up rental. Very courteous. Thank you.

Christopher B. 
Rating:
5.0

Absolutely the best experience I've had dealing with U haul in the 20 years I have dealt with this company. Very clean establishment, and Amazing customer service. Melonie assisted with my vehicle return and storage, and helped me get set up. It's very rare that I experience such professionalism, and I wanted to point out that this team is A+

Paul S. 
Rating:
5.0

Everything went without issue. Staff was friendly and helpful.

Justin M. 
Rating:
5.0

Always good service and facilities. The guy I saw sweeping up/cleaning is a tireless worker who takes pride in his job!

Richard G. 
Rating:
5.0

Someone took the truck that I had booked but they were able to give me a replacement of the same size.

Richard W. 
Rating:
5.0

The GM was awesome. Her name is madeleine. Very hardworking and great leader. We had a situation and she fixed it right away. No question about it.

jason m.  |  First Impressions 
Rating:
5.0

the only thing that smelled a lot like cigarette smoke was inside the Truck

Jorge L. 
Rating:
5.0

Customer did not leave a comment.

Marylou M.  |  Overall Experience 
Rating:
5.0

Very smooth process. Highly recommended. Thanks

Jay S. 
Rating:
5.0

I. Had a very good experience with my storage at this facility. No hassles people friendly Kootos to them

rose h.  |  Overall Experience 
Rating:
5.0

Very good customer service. Keep it up.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Very nice

FRANCIS S.  |  First Impressions 
Rating:
4.0

The only issue that I had is at drop off. Returned my vehicle on 9/19 around 6:20 pm and gave the keys to an employee and she said that I was all set and would be emailed the receipt. I received the receipt by email around 3:15 pm the following day, which wasn't a big deal. However around 3:50 pm I received a call asking where I was and when I would be returning the equipment. I was nearby the location so I stopped in to get it taken care of, and they said right away that I was all set. It was not a big issue but it did give me the impression that things were not super organized. I had already received my email receipt that it had been checked in (even though it was the following day), yet over a half hour later they had called as if it hadn't been checked in.

Ashleigh K. 
Rating:
5.0

A great facility with knowledgeable and friendly staff.

Richard M. 
Rating:
4.0

Used 1 800 to reserve spot for my rv was told I had reservation with confirmed date. However center location informed me they shouldn't have garented start date since they had no spots available. Fortunately one came open two days later. Location manager was very helpful and apologized

JOE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

No complaints at all! Online check in was quick and easy. Chris was extra helpful and such a pleasant person.

Scott H. 
Rating:
5.0

fast efficient hook up. girl who helped me was awesome !!!!

william K. 
Rating:
4.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

Customer did not leave a comment.

Lara K. 
Rating:
5.0

Customer did not leave a comment.

ELENA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

It was a perfect pick up truck rental experience. Thank you!

Iman A. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Craig F.  |  First Impressions 
Rating:
5.0

As a long term (3 years) user of Pinnacle Rock (Plainville) U-Haul Storage and Rental, I have found the facility, its staff and service to be phenomenal. Never encountered a "problem" which is surprising since my tenure was an extended one. Whether it be with storage or truck rental, everything always went smoothly. Employees were always helpful, friendly and great to deal with. I would like to single out Will Cintas, who had a "one-of-a-kind" philosophy of management and customer service; that should be "bottled and sold" to any company involved in working with the public and providing services similar to yours. Truly an honest, caring, and "Service is #1" type of professional. More importantly, a "good and genuinely fine" person for who he is. The biggest compliment that I can pay to a person is to say: "If I had a business that needed someone with Will's responsibilities, and even more, I would try to hire him away from your company...with a promotion if possible", U-Haul must have realized his worth, as he is now manger for 128 (if memory serves me correctly) "Plainvilles". Justifiably earned and deserved. I suspect that he will move further up in the company as time goes on. I work with Neurodiverse clients, and Mr. Cintas went out of his way to interview and talk with one of my clients who was a mechanic by training and in need of a part-time job. If New Britain and Plainville haden't merged, there is not a doubt in my mind that my client would have been "doing hitches" for Will in Plainville. Consolidation of operations unfortunately eliminated that possibility, (and rightfully so) when the opening was filled by a (transferring) in-house employee from the soon-to-be closed operation. I have nothing but the highest praises and kudos for EVERYTHING about the Plainville operations and its people. Should I ever need a storage unit or truck rental again, I WILL go to Plainville...if it is possible, even if there are other providers closer. If not, I would still choose U-Haul merely based upon my experiences with Pinnacle Rock. I was particularly impressed with how management and staff handled a water "emergency" that resulted when a customer's vehicle caught fire (due to vehicle malfuntion) in the parking area, just adjacent my INDOOR "bin". Sprinklers went off and water sprayed everywhere; so much so, that it had to be "sopped" up from a quite a large area in the vicinity of the fire. My unit was unaffected, in my mind, primarily because of the "pro-active" actions taken by staff to prevent water from flowing into other surrounding areas. Will Cintas, and staff were present when I arrived to check my unit and insurers were already on the premise to help customers check for and guage damages, if indeed there were any; and to file claims, right then and there if any needed to be completed. Plainville and U-Haul have EARNED a "life-time" customer from the former occupant of #1003 ; but more importantly..it has an active ambassador for the facility, its' operations and it's staff. Customer Service is the name of the game...and the GAME IS ON when it comes to Pinnacle Rock, Plainville. My thanks to all at the Plainville facility. In two words..."CONSISTENTLY AWESOME!" My Best & God's Blessings to All, Ernie Mirando Southington, CT 06489

Ernest M.  |  Overall Experience 
Rating:
5.0

Nice

CARLOS O. 
Rating:
4.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Employee who helped me was nice, efficient, and very helpful.

Ryan N. 
Rating:
5.0

Customer did not leave a comment.

Walter Z. 
Rating:
4.0

A little bit more customer service would be nice. I was very distraught and moving day and no one seem to go out of their way to help me in anyway.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Pauline M.  |  First Impressions 
Rating:
5.0

Staff knowledgeable and helpful in a courteous manner.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
4.0

Customer did not leave a comment.

JOSE LUIS D. 
Rating:
5.0

Service and product was great, had 6 of them, everything arrived in perfect condition. The staff was easy to deal with ESPECIALLY the girl that delivered them. Lots of communication which I appreciated Thank you all

LINDA A. 
Rating:
2.0

I was very distraught I couldn’t get the app to work to return the truck now I’m getting text messages calls and emails of the truck is not returned I drop the key in the return drop box on the side of the garage door the girl said if I didn’t return it using the app which I couldn’t because it wouldn’t let it go through she said it would be $20 fee why am I receiving a phone call saying that I am not return to the truck the truck was parked in the parking lot under the tent where you clean the trucks the truck is there

Robert B.  |  First Impressions 
Rating:
5.0

This Uhaul in Plainville is very well kept and the bathrooms are always clean.

jacinda f.  |  First Impressions 
Rating:
1.0

Way to expensive for a two hour rental 86 dollarsI for two hours on a 29 dollar rental is ridiculous. Felt ripped off will never rent from u haul again

Anthony S. 
Rating:
5.0

Nothing , everything went smoothly and quickly without a hitch, lol , very courteous and professional staff. I have zero complaints whatsoever.

mike G. 
Rating:
5.0

Customer did not leave a comment.

iman a.  |  Overall Experience 
Rating:
2.0

I could not get into the truck since there was no service for my phone there. When I went inside to ask what to do at first they couldn't find the key for the truck and then they realized it was on the needs to be service board. I then had one of their people come out and inspect the truck because they told me to take it anyway and they weren't sure what was wrong with it. It took a long time and it was very confusing.

Lauren S. 
Rating:
4.0

Customer did not leave a comment.

Charlotte N. 
Rating:
1.0

Customer did not leave a comment.

Jessica G. 
Rating:
2.0

The vehicle I reserved was not even available when we got there….. they however did accommodate us with a larger vehicle for same price.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

CAROL B. 
Rating:
5.0

no problems at all! a very good experience. The box arrived a week early and the staff in Leesburg were most helpful! Thank you!

Linda P. 
Rating:
5.0

Los diablo de llorens youngchimi✌️🩸

Sebastian N.  |  Overall Experience 
Rating:
5.0

A very easy process at pickup time. The vehicle was ready and the representative was efficient and friendly. The yard is well organized and clean. The vehicle was clean and running at 100%. A very positive experience overall.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

No recommendations. All was fantastic!

Richard P. 
Rating:
5.0

Best customer service! I would definitely recommend to others!

Laurabeth C. 
Rating:
5.0

Customer did not leave a comment.

Charles r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

So impressed

Erica K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Igor T. 
Rating:
3.0

There was a significant amount of trash in the passenger seat when I got the truck.

Philip V. 
Rating:
5.0

Customer did not leave a comment.

ALINA I. 
Rating:
3.0

Double billed. This was not appreciated

Amanda N. 
Rating:
1.0

Customer service could be better. Staff in the front end could be more efficient

Lydia A. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
4.0

Online check in said it was complete, but the online process never asked for my driver license info… so I had to go into the office to complete check in. Otherwise, great experience.

Eugene W. 
Rating:
3.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Evan D. 
Rating:
5.0

Nothing

Diana P. 
Rating:
5.0

The truck was in bad shape. It had dents on the top and bottom. It needed alignment. It was difficult to drive. Didn't always start when turning key. Back gate gets stuck as it is rusted. Other than that the staff were great! They were helpful and attentive. Location is good too. The GPS is wrong in giving directions though. It had us go to a restaurant. 5 star rating for staff and location.

Derrick R. 
Rating:
5.0

So easy to rent vehicles. The staff were incredibly helpful and friendly. The office was clean as was the bathroom. This was the best experience I have ever had in renting a U-Haul. Great job!!

Nathan H. 
Rating:
5.0

Everyone very friendly would recommend this site very highly

anna C. 
Rating:
4.0

Customer did not leave a comment.

Miro B. 
Rating:
5.0

Customer did not leave a comment.

NANA A. 
Rating:
5.0

Customer did not leave a comment.

Rocco R.  |  Overall Experience 
Rating:
5.0

Awesome helpers, all were excellent in what they do!! I would recommend them to onyone.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl O. 
Rating:
5.0

Customer did not leave a comment.

LYDIA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terrence K. 
Rating:
5.0

Extremely helpful!!!

Pamela G. 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw K. 
Rating:
5.0

Customer did not leave a comment.

marcel L. 
Rating:
4.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Steven C.  |  First Impressions 
Rating:
5.0

Service was excellent. Everyone we dealt with was friendly and professional

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

SOPHEIS H. 
Rating:
1.0

Fix your website or put a disclosure saying the reservation may not be accurate. I rented an 8' pickup to tow a concession trailer and they tried to give me a 9' cargo van which doesn't tow. I had to pick the trailer up by 11AM and was forced to pay double to rent a 15' box truck. If I knew there was a possibility my "confirmed reservation" wasn't 100%, I would've made other plans.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
2.0

I tried to bring stuff to my inside unit. Cars parked all over. Can’t pass - cars parked on both sides of drive they area. Had to back up and just left. Tried to find cart - no carts left. Very very unorganized.

Jacqueline C.  |  Online Move In 
Rating:
2.0

The pick-up location changed at the last minute causing me to drive much further than planned to pick up. On the trailer, a marker light and tail light were out on the trailer which the employee should have seen. I was operating the lights in my vehicle, so I didn't have an opportunity to look. I found out later that night when I had to drive in the rain from CT to NJ with no light on the left side. These things should be more closely checked. Also, he did not instruct me on the on how the trailer's left fender drops down to allow for the driver's door to be opened on smaller cars. I had a very difficult time getting out of the car once loaded. I noticed it the next day when back in NJ.

Daniel C. 
Rating:
5.0

Awesome place , I actually had 2 other people go there and they loved it compared to a couple other places you looked in to. I highly recommend your place. Thank you

Lori M.  |  Overall Experience 
Rating:
4.0

We had a very good experience. All repesentatives were friendly and helpful from start to finish (in person and on phone). One area that needs improvement is the online tool for returning the equipment after hours. It was unable to find our location even though we followed the prompts to correct adjust our phone settings.

Joseph P. 
Rating:
5.0

The female associate who helped me check In and find my unit was a delight. Very sweet and helpful.

Brian A.  |  First Impressions 
Rating:
5.0

After hours drop off was not easy

Bruce K. 
Rating:
4.0

1. Waited in line for 50 minutes when checking in, only 5 people in front of me, either the check in process is too complicated or the staff needs more training. 2. I did on line check in, uploaded driver's license photos, etc, I was expecting a one minute check in process, but I was wrong. The staff had to take pictures of my driver's license again and took picture of me. 3. The staff checked me in and helped me hookup the trailer are EXCELLENT, 5 star. employees. Their names are Madeleine and Christopher. Please acknowledge them.

Aihong D. 
Rating:
5.0

The first rental, which was a 10' truck, did not have AC so I returned the truck and rented a van. Staff were apologetic and quickly made the swap.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
5.0

I would recommend leaving the gas tank full so a customer can just return it full. It's hard to get head back to a place that wasn't full. Other than that, everyone was friendly and helpful and accommodating. Thank you!

Grace G. 
Rating:
4.0

I have tried to rent a trailer a few times but had trouble with my lights. So when I entered I thought I would ask them if they could check the connection before going through all the paperwork again. Alysa right away in front of other customers asked if I had a reservation I said no and she cut me straight off “if you don't have a reservation we don't have anything left. “ without even knowing what equipment I was asking for I could have been there for a storage unit and it would not have mattered. I did quickly ask if someone could just just check my hitch connection before I went anywhere else. While I was waiting I went on line to see if anything was available and noticed a small trailer was available for 6hrs. After I found out that my lights would work I went inside and thankfully got Kevin I explained I was checking what was online because I did realize it could be different. I left with a 4 x 7 trailer for 6hrs. I do love Plainville uhaul I have rented from them at least a dozen times and had a storage unit with them twice I have always found everyone to be kind and considerate. Tim the manager is great but alysa very much put me off today and I did not appreciate the short attitude.

Rhonda C. 
Rating:
4.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
2.0

Ordered a furniture dolly. Was just told I was getting it. No apology. Very unprofessional, espoecially the manager on duty, Madeline Sanchez - they just stated that they gave the last one away. WE WERE MOVING!!!! This really hindered everything. Brian was great.

BETTINA R. 
Rating:
5.0

Friendly and helpful staff

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA Z. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
4.0

Customer did not leave a comment.

Nick L. 
Rating:
4.0

Customer did not leave a comment.

Ciara R.  |  First Impressions 
Rating:
3.0

Was given a truck with less than 1/4 tank full of gas, drove away and got message on gage that it would be empty in 23 miles

Mike K. 
Rating:
5.0

The customer service at this location has been excellent. Wr moved from Virginia where the service was terrible. To the check in and pick up it's been great

Kim S. 
Rating:
5.0

signage around parking lot is faded and confusing. need better directions when exiting parking lot especially when no right turns are permitted.

Michael K. 
Rating:
3.0

The check engine light was on the whole time I had the truck and it had me nervous that it would have left me stranded.

Leonel S. 
Rating:
5.0

I can't think of anything.

Lori J. 
Rating:
4.0

Waited over 45 minutes in line to see associate, then another 15 minutes for blankets to be brought out. I think you need additional help for a Saturday morning, which I assume would be a busy rental time for UHaul.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

great location!

David F. 
Rating:
4.0

Customer did not leave a comment.

juan F. 
Rating:
5.0

Great Job !

Henrey T. 
Rating:
5.0

The guy who helped me was great!!

Beth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don V. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Clearly feel safe and secure using your Plainville facility

Robley N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa B.  |  Overall Experience 
Rating:
3.0

Not happy with checkout/move out process. I moved out of my storage until on 8/7, my monthly payment was paid on 8/4 and there are no pro rated refunds for the rest of the month unused. So I am paying for a month that I am not using yet the unit is rented out for the rest of the month so facility is getting paid twice for the same unit. No reminders or notices of this otherwise I would have waited and not rushed to move out the remaining items. Very disappointed in this.

tina p.  |  Overall Experience 
Rating:
5.0

Muy buen servicio

Alfredo H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria B.  |  First Impressions 
Rating:
5.0

Very

RAYMONALBERTO B.  |  First Impressions 
Rating:
5.0

Great staff...very professional! Christopher France funny and patient!

lillian a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria l.  |  First Impressions 
Rating:
5.0

Son una compañía muy amable y servicial hacia sus clientes te explican todo con amabilidad y buenos consejos sobre los servicios que ofrecen me gusto mucho su servicio les doy A

NILDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Q.  |  First Impressions 
Rating:
5.0

The storage manager is a wonderful person, very professional, very kind !! Seemed to know her job well !!

John J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marylou M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zulma M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Virginia T.  |  First Impressions 
Rating:
3.0

Employee that was helping me did not explain too much about how to get to the unit, she highlighted where it was, map is very confusing. She super quickly mentioned the what 1 and 2 was on clicker. Also, she was attending to other customers instead of helping me finish with my transaction. It just seemed like she was trying to speed through helping customers and was not polite. I had a rough day from moving it would of nice to have an employee slow down and explain things instead of trying to hurry everybody out the door.

Michael G.  |  First Impressions 
Rating:
4.0

24 hour storage access should be included free

Will S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gilberto R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony T.  |  Overall Experience 
Rating:
5.0

Love the place. Wonderful experience.

Lisa N.  |  First Impressions 
Rating:
5.0

I have had not had a very good experience there in the past. BUT TODAY !! I’m doing a happy dance. Much improved. Thank you for paying attention. Keep up the good work. Chontelle is a huge improvement there. She is wonderful.

jeffrey f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel F.  |  Overall Experience 
Rating:
4.0

More staff at the front desk would be helpful. I often have to wait 15 minutes or more to speak to someone in person.

Kendall C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gretchen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan p.  |  First Impressions 
Rating:
5.0

Everybody I interacted with, whether it was renting the van or renting the storage unit, everybody was so kind and helpful. I am currently on crutches and the girl (Elisia) who helped me gave me a unit that was close by so I didn’t have to walk or move too far. That was so thoughtful of her and I really appreciated everyone’s positive attitude and time and attention.

gianna g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lefa d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD Z.  |  First Impressions 
Rating:
3.0

When I went to get the storage lady behind the counter was a bit rude told me all show u where u have to go to unload and never saw her again but other than that

Luis T.  |  First Impressions 
Rating:
1.0

I reserved a 12’x10’ unit. I showed up on move-in day to find out that I don’t have a space. The staff were rude and told me that a reservation means nothing and that the U-Haul website only shows customers what they want to see but in fact isn’t true. I ended up taking an 8’x10’ because that’s all they had and when I opened the unit there was a column in the middle of the unit. I went back and asked if there was anything they can do and was told to come back later next week. Poor service, rude staff and unreliable company.

Peter M.  |  First Impressions 
Rating:
4.0

24 hour access would have been very helpful. A hand truck would be helpful Good experience overall Thank you

Mike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeryl l.  |  First Impressions 
Rating:
5.0

I was very pleased with the overall service provided

Gert D.  |  Overall Experience 
Rating:
3.0

Marek was very accommodating

Brenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elmer V.  |  Overall Experience 
Rating:
5.0

I recommend to a friend

roberto m.  |  Overall Experience 
Rating:
5.0

U-Haul moving & storage of Pinnacle Rock was a great place to store our apartment items until we were ready to move. Beautiful, clean, and well managed storage facility. Staff was very helpful in determining what size unit to rent and easy access to load and unload items. I highly recommend U-Haul moving & storage of Pinnacle Rock for your storage needs.

Kathleen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan N.  |  First Impressions 
Rating:
5.0

Excellent overall customer experience. The unit I chose was shown to me, all costs and terms were clearly explained, the facility rules and expectations were reviewed, and all my questions were thoroughly and patiently answered.

mike l.  |  First Impressions 
Rating:
1.0

I reserved a 10x15 indoor space thru the website a month ago. Yesterday I went to the facility to get access to the storage space but was told by the girl at the counter that there were no 10x15’s available and that the website booked too many reservations for the amount of spaces of that size available. Not my problem but the clerks didn’t care. I tried to reason with the manager but she was very rude and obnoxious to me and didn’t care that I was unhappy or dissatisfied. I had no choice but to accept a 10x10 space instead which worked out fine. I moved in today but there were a couple of other groups moving in to theirs also but there are only four carts/dollies available. Not nearly enough for the total number of spaces available. If that’s not enough, the floor plan diagram on the wall indicates two elevators side by side and an adjacent restroom but there is only one elevator and no restroom because it is actually a storage space. UHAUL YOU NEED A SECOND ELEVATOR IN THIS HUGE FACILITY! This facility is new, very clean and plenty of storage spaces but crappy, unprofessional and unfriendly customer service staff and insufficient amenities made this a very unpleasant experience.

Jeffrey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn H.  |  First Impressions 
Rating:
5.0

As I said in the U-haul corporate questionaire . The staff at your facility was excellent. They made our moving experience a very positive adventure. Thank you.

Brian S.  |  Overall Experience 
Rating:
5.0

Great place, staff was great

Thomas N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Great place and I love it!

CARLA B.  |  Overall Experience 
Rating:
5.0

Staff extremely helpful and courteous. Process was smooth and easy.

Karen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah T.  |  Overall Experience 
Rating:
5.0

Place was great and workers was excellent. Wish i could remember there names.

Lori M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger G.  |  First Impressions 
Rating:
5.0

Everyone couldn’t do enough for us Very accommodating as we toured your Facility we couldn’t help but notice how clean and organize everything was.

david u.  |  First Impressions 
Rating:
5.0

The store manager were excellent they did and tried everything to sale the space and truck rental I didn't get the girl managers name but workers name was kevin.

SONIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan C.  |  First Impressions 
Rating:
5.0

The place is simply amazing! Being able to drive in and have the climate controlled storage was paramount for us. It is clean and bright! Thank you.

Carolyn K.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Paula W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jen B.  |  First Impressions 
Rating:
5.0

All of the staff were extremely helpful, especially the manager, Tim St. Pierre.

Frank G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel M.  |  First Impressions 
Rating:
5.0

Very nice clean spa awesome storage area very nice people highly recommended Carolyn

Carolyn G.  |  First Impressions 
Rating:
5.0

Staff very helpful and understanding..

ARISTIDESJ H.  |  First Impressions 
Rating:
5.0

The service and cleanliness was excellent.

Barbra K.  |  Overall Experience 
Rating:
5.0

For my family's needs, this UHAUL facility met our expectation and above.

Robert G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher D.  |  First Impressions 
Rating:
5.0

They were always very polite, pleasant and helpful. You’d never feel uncomfortable with the staff. Greatfu for all their help!

sandrA c.  |  Overall Experience 
Rating:
5.0

Genevieve (sorry if I have that spelling wrong!) was very friendly and helpful, patiently re-explaining anything I didn’t grasp at first. I’m confident in my choice of you folks for my storage. The unit itself is clean and nice, secure, and a reasonable price. I’m happy I can extend my rental at any time.

Molly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John E.  |  Overall Experience 
Rating:
5.0

Everyone was wonderful, kind and helpful.

BobbiJo L.  |  First Impressions 
Rating:
5.0

What a wonderful experience. Great customer service.

Travis S.  |  First Impressions 
Rating:
5.0

Workers are very very friendly very helpful and also very cheerful and they have a lot of patience thank you very much I would highly recommend you hold anybody thank you Carolyn Grady

Carolyn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NINA C.  |  First Impressions 
Rating:
5.0

Please add flatbed trucks. Mattress trucks are not helpful to move most items. Please reopen the second turnaround by the rear restroom. There is too much traffic on weekends and that space is needed for loading and unloading. Staff are very helpful at this facility.

Eugene M.  |  Overall Experience 
Rating:
5.0

Chantel Johnson was great! She can handle everything that is thrown at her. Good manager

Deborah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
4.0

Haven’t moved in yet, but I have done business with Uhaul befor.

MARIBEL V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sam h.  |  First Impressions 
Rating: