The app was very easy to use. A couple of minor glitches with taking photos and saving but a very convenient was to reserve and return a vehicle.Patrick F.
Customer Reviews for U-Haul Moving & Storage of Pinnacle Rock
Plainville, CT 06062
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck was parked in between two trucks. Had to go back in and tell the girl. The truck was not cleaned off. I've had to be removed from windshield which would have been better done prior to me getting there. Guy did it which was great since I didn't have an ice scrapper. Truck was dirty on inside and the windows were disgusting. When I returned vehicle the kid who checked me is said he was going to charge me for that if I didn't say something. No one ever looked at the truck prior to me taking it.CHRISTINA G.
El cliente no dejó un comentario.LOYD D.
Please add flatbed trucks. Mattress trucks are not helpful to move most items. Please reopen the second turnaround by the rear restroom. There is too much traffic on weekends and that space is needed for loading and unloading. Staff are very helpful at this facility.Eugene M. | Overall Experience
Chantel Johnson was great! She can handle everything that is thrown at her. Good managerDeborah M. | Overall Experience
El cliente no dejó un comentario.Darlene F. | Online Move In
Remove the barrier from the second turn around. In the far rear of the facility. There is too much traffic on the weekend and that space is needed for loading and unloading.Eugene M.
El cliente no dejó un comentario.Jose R. | Overall Experience
El cliente no dejó un comentario.AIDALIZ R.
The mgmt was professional, pleasant and accommodating Chontelle and Jesse were great!!MICHAEL G.
El cliente no dejó un comentario.JAMES J.
I would say this is the best location to rent truck and storage space. The staff all worked together to assist the customers. They were fast, knowledgeable, eager to help, explained things in details and very friendly. It was a great experience. I did not expect that. I have been renting trucks back to back for the past several years. I have been relocating and moving, basically in a year basis. I also rented a truck this past summer to move furniture for a tag sale. This location, by far, has been the best. Good business!MARIBEL V.
El cliente no dejó un comentario.Barbara S.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.JOHN C.
Computer system was a bit slow, but the staff attitude and friendliness more than made up for the few extra minutes.JEFFREY S.
El cliente no dejó un comentario.FRANK K.
El cliente no dejó un comentario.THOMAS R.
El cliente no dejó un comentario.virgilio S.
I didn't like having to go inside to get the keys following the mobile check-in. Seemed to defeat the purpose.Matthew G.
Have the staff pay attention to their customers. I was charged for 2 trucks when only renting one. The staff were having inappropriate conversations in front of me. The great thing was the assistant manager Chantelle & manager St Pierre, were very helpful in resolving the issues. Very good. Their staff need to learn from them !!LINDA RAYE O.
Trailer that was RESERVED for $54 was â€œnot availableâ€ , however 5 trailers that I RESERVED were in the yard. Employee sad â€œ you can have one but it will cost you, literally 4 times more, $210. Sounds like a scam to me. I will be reporting this incident.MARC R.
Mel is fantastic! It made our move a little less stressful. I highly recommend UHaul!Mimi D.
El cliente no dejó un comentario.DANNY L.
El cliente no dejó un comentario.JOHN G.
Be kind and nice!KYLER F.
During transaction I interacted with three different people at location each of whom were friendly, helpful and knowledgeable.Vincent K.
El cliente no dejó un comentario.PAUL B.
Haven’t moved in yet, but I have done business with Uhaul befor.MARIBEL V. | Online Move In
El cliente no dejó un comentario.sam h. | First Impressions
El cliente no dejó un comentario.CAROL G.
El cliente no dejó un comentario.Sarah K.
El cliente no dejó un comentario.ROBERT Q.
My only issue was I needed it on Sunday and emphasized to the attendant how important it was that I only had one day of helpers to help me move the stuff in but when we got there they had forgotten to remove their lock from the storage unit and the place was closed. So I had to pay a crew to come out again the next day and bring my belongings. But it's a nice storage unit,the price is reasonable and it's very clean. It's too soon to give a rating better than average. I guess it's an honest mistake but I did say it was very important I move in Sunday- the day I rented it.Rhonda S. | First Impressions
El cliente no dejó un comentario.Bruce A.
The return process was a little difficult, especially the after hours drop off. There was no help, not even internet service and so I took pictures of the vehicle and left. Now U-Haul is going to charge me more money for failing to close out my account. There was internet connection to their website and tapping the AA in the upper left hand side of the web address. I wish I could have written a better review.Andrea M.
one of the best experiences friendly staff and nicely maintained facilitysantoshkumar k. | Overall Experience
El cliente no dejó un comentario.ROBERT Q.
Thank you veryPAULINO R.
El cliente no dejó un comentario.CLAUDIA I.
El cliente no dejó un comentario.Mary T. | First Impressions
El cliente no dejó un comentario.SCOTT D.
El cliente no dejó un comentario.Margaret m. | Overall Experience
El cliente no dejó un comentario.GEORGE B.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.TINA H.
Mr. Gagnon was delightful to work with.MARK L.
Require equipment be returned with a full tank of gas. This makes it easier for the next customer to start the rental without the need for driving to the gas station. Have more hand trucks and dollies for rent and for use in the storage area.EUGENE M.
El cliente no dejó un comentario.RESMIA G.
Excellent service. And always a smile.Steven G.
El cliente no dejó un comentario.YOHEL M.
El cliente no dejó un comentario.WESLEY D.
El cliente no dejó un comentario.ELIZABETH C. | Overall Experience
You guys are the BEST! Will miss you! Will stop in for visit when we're back for a visit…My daughter has units with you also. Thanks for all your assistance. The Otnisky'sJOSEPH O. | Overall Experience
The truck was in very poor condition, ran very rough and had a broken rear view mirror which made backing up dangerous . When I returned from a nerve wracking drive I was told they knew the mirror was broken and it will be replaced. They went on to explain that as long as the broken pieces had not fallen out the truck was rentable. Terrible customer service. Large flag out front stating "Fuck Biden". Just awful experience.TCLIFFORD D.
El cliente no dejó un comentario.Benito B. | Overall Experience
I didn't fill the gas and I new I had to pay for gas they said I had to pay for 6 gallons I only drove 28 miles seams like an awful lot of gas for 28 miles.The people were very pleasant. I used to be a dealer many years ago and the tank had to be full that way no questions about the amount of gas it takes.DENNIS V.
Very patient and accommodatingALBERT L.
El cliente no dejó un comentario.Louis R.
The entire process was managed perfectly. Pickup and delivery times were confirmed in advance and the materials/boxes were delivered as scheduled. I highly recommend this service to anyone needing to ship goodsStephen G.
The staff working appeared to not care about their jobs or the company. My drivers license was never checked, the woman checking me in literally said â€œwhat everâ€ repeatedly while processing my rental. When I came back, I asked if I had to complete a check in process. The woman actually asked â€œit still runâ€ to which I replied â€œyeahâ€ and she said ok. Their was ZERO professionalism in the location!!!Lawrence L.
El cliente no dejó un comentario.Mike K.
I rented a 15 foot van. Dash had check engine and check gas cap messages. Brought to attention of attendant and told not to worry. Got on the road and saw gas gauge 1/8 below full. Wanted to stay on schedule and did not go back to center. Returned full at a drop center 170 miles away. The drop site did not care the the tank was short 6 gallons from the pick up site. The van did get me to my destination safe but I was aggravated by service lights and being shorted on gas.Andrew C.
My first time renting with uhaul. Not a good experience. Would recommend somewhere else.LaToya S.
Phone and in person staff very helpful, informative, and friendlyDonna T. | First Impressions
El cliente no dejó un comentario.Kellie P. | First Impressions
Worst customer service I've had from any place of business that I can remember. Younger adults working desk were less than attentive to customers, and seemed to have more interest in conversing with themselves than in helping with any customer in line. During my return, there were two employees behind the desk, with only one helping customers, and the other on his phone. Line of customers, but no interest helping. Truck and facility were great thoughCOREY L.
El cliente no dejó un comentario.Magaly L.
El cliente no dejó un comentario.kimani a. | Overall Experience
El cliente no dejó un comentario.Yonet T.
Everyone at this facility is great... very happyLisa D. | First Impressions
El cliente no dejó un comentario.IRENE C.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Jeri C.
El cliente no dejó un comentario.Monserrate C. | Online Move In
The minute I walked in a kind gentleman offered me a seat he actually brought a chair over I was truly exhausted that was the start of the excellent customer service I received Thank you love JBJOAN B.
El cliente no dejó un comentario.JOSE O.
You guys are all the Best!JOSEPH O. | First Impressions
El cliente no dejó un comentario.CHRISTOPHER G.
Friendly quick service when renting and returning.JOHN S.
We reserved a 26 foot truck so we could move the contents of our apartment and storage unit in one trip. When we went to pick up our truck, we were told that the 26 footer needed to be serviced and that there were no 20 foot trucks available, so we were given a 17 foot truck, which resulted in us having to make 2 separate trips and prolonging our moving process by about 4 hours. The manager was helpful and assured us we would receive the $50 reservation guarantee credit within a few days, which we did, but the extra mileage cost negated that credit.Justin D.
El cliente no dejó un comentario.STEVEN W.
one of the best customer service place i have been to. Graciassantoshkumar k. | First Impressions
El cliente no dejó un comentario.Matthew A.
El cliente no dejó un comentario.JULIE N.
El cliente no dejó un comentario.Gary P.
This location is superior! Staff and facility score high marks as do ease of pick-up and drop off process.PAUL B.
friendly and very helpfulLaura C. | First Impressions
El cliente no dejó un comentario.JOEL R.
Customer service at this location was unacceptable I had to wait in line for service for over half an hour when a reservation was made. Too many people not doing any job at all. I would not suggest a location for a unit rental right now. There needs to be a supervisor or manager on duty at all times since employees are not responsible enough to do their jobs.TISA G.
El cliente no dejó un comentario.Leah K.
Very nice….. employees I dealt with were very nice…. ESP a miss Marinelli very helpful an knowledgeable.Ann L. | First Impressions
El cliente no dejó un comentario.Tommy R. | Online Move In
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.MELVIN T.
The truck had issues starting, the visor was broken and in our vision, I was overcharged and we are just not happy at all with this location. And to make matters worse, I got a call today asking where the truck was and we dropped it off Sunday at 10am!! Very unprofessional. We even tried to go in to get the rental and the line was super long, we did the app sign in and that was a process. People kept giving us misinformation, telling us to look for a lock box in the parking lot, I felt like I was on a roller coaster. WILL NOT GO BACK TO THIS LOCATION.Ian H.
El cliente no dejó un comentario.MARTILA H.
El cliente no dejó un comentario.Kelly W.
Make sure you'll check for returns. They called me saying we had the truck past 2 days. Which wasn't true at all.GARY W.
Plainville ct was great new britain ct was horrible. No service and sketchey people in the parking lotJane G. | First Impressions
El cliente no dejó un comentario.STEVEN W. | Overall Experience
El cliente no dejó un comentario.Kurt P.
Everyone was very helpful. Looking to return for purchase of bike rack.Cathy A. | Overall Experience
El cliente no dejó un comentario.Henry N.
Overall the vehicle got the job done, staff was excellent, the vehicle had sever mechanical issues and will most likely leave a customer stranded soon, uhaul should consider a better safety inspection process when determining vehicle road worthiness, a simple test drive would help in that regard, the truck I rented in particular had bald tires, worn brakes, transmission concerns and the engine was hesitatingKyle G.
El cliente no dejó un comentario.JOHNA M.
Seamless experience. Lovely, professional staff. Highly recommend.LISA Y.
El cliente no dejó un comentario.Aaliyah L. | Overall Experience
Better phone service I was on the phone for 2 1/2 hours tonight with your company and got nowhere about my bill them overcharge me when I drop the truck offDonald G.
El cliente no dejó un comentario.THOMAS R.
El cliente no dejó un comentario.TRISTYN B. | First Impressions
Great job by the pros over in Plainville, Connecticut ! Very positive experience renting vehicles and storage containers.Stuart S. | Overall Experience
First U-haul truck had a flat tire when we went out to take it but they gave us a different u-haul truck. Was a little confusing the way they added two charges but then took one off. Then we had to extend for 7 more days and they were very helpful. The second charge was taken off our bank account and when we went in to return truck the final payment was charged to account. The U-Haul place was very clean and neat and the customer support was very polite pleasant nice professional and helpful. I would definitely use them again and tell my friends and family to use them as well.JOHN C.
My rental was good.Mark G.
Very clean and efficient facility. Great indoor loading/unloading.Eugene M. | First Impressions
Jenna was extremely helpful, informative,and friendly. She was the reason we decided to use your storage facility.Aline C. | First Impressions
Need to Reserve one for TuesdayMICHAEL C.
El cliente no dejó un comentario.EUGENE M.
El cliente no dejó un comentario.Anita N.
The staff and facilities were very accommodating and met our needs perfectly.Scott B. | Overall Experience
El cliente no dejó un comentario.LISA S.
El cliente no dejó un comentario.Rick S.
El cliente no dejó un comentario.Theresa P. | First Impressions
Better tie downs points insideALEXANDER M.
Trailer was old- door could use some lubrication as not easy to open & closePAUL B.
El cliente no dejó un comentario.john n. | Overall Experience
El cliente no dejó un comentario.JOHN A.
El cliente no dejó un comentario.LORRAINE R.
1. Uhaul app is unusable (for andriod) 2. No desk staff, all staff were huddled around a screen in the back room, had to wait for someone to get to a desk, like it was an inconvenience 3. When asked where the rental was, didn't give any directions where to find truck, walked around 3/4 parking lot in 20 degree cold looking for truck 4. When bringing rental back, no one to greet at return lane waited 10 minutes, and burned additional gas that I put into the rental, was charged for the idle time of the rental 5. Worst uhaul experience so far, won't be using Uhaul again for next move.David Y.
I filled up the gas to where it should have been and they said that it needed 2gallons more @$5.00 a gallon! Ridiculousâ€¦. Trying to talk to someone about this issue!DIANA V.
No commentSAMUEL C.
El cliente no dejó un comentario.Shanonn B. | First Impressions
Be sure to check-in when you drop off a vehicle that was rented. They allow you to leave it with out a final check-in, but that gives U-haul the ability to charge what ever they want because you waive your right. 7 miles over the trip I was charged an additional $65.00. U-haul should not be trusted to do final inspection without you being present. Protect yourself customers and be smart.JAMES C.
I was charged multiple times the WRONG price and then found out it was the assistant manager who kept messing up my original order. I was there for OVER an hour and then upon return the amount charged was SUPPOSED to be corrected and refunded and I was supposed to get a call back telling me how much would be refunded and never did. All in all a VERY frustrating experienceJENNIFER R.
El cliente no dejó un comentario.KENNETH P.
One note opening the unit was difficult the metal would not slide to open could use something to help them open easier.Lauralee C. | Overall Experience
El cliente no dejó un comentario.Stephen C. | Online Move In
The team was poliet and helpful.William W. | Online Move In
Tim was excellent. He explained the process of renting storage for RV , my location , hits and how to access.Cathy A. | First Impressions
El cliente no dejó un comentario.JOCELYN P. | Overall Experience
Great customer service,awesome staff,clean facility!MARIA P. | First Impressions
El cliente no dejó un comentario.Mary D. | Overall Experience
Feliz de su atención y servicio.Luz D. | First Impressions
El cliente no dejó un comentario.Michael V. | First Impressions
El cliente no dejó un comentario.Tracy G. | Online Move In
El cliente no dejó un comentario.Hector G. | Online Move In
In July I rented RV Space 175, which was a 12 x 42 ft. RV space. Shortly there after I was transferred to Florida and had to check out of that space. After arriving in Florida my company canceled the relocation due to COVID and I quickly realized that I needed to contact the U-Haul location and reserve a space. I called and asked to speak with Tim or Mike so that I could explain my situation, but was told that the representative would send Tim an email with my contact number and proceeded to create a reservation for a 42 ft spot. My reservation number was 924074-00106151 and when my wife arrived yesterday the person at the counter said that my reservation could not be found, and there were no 42ft spaces available. My wife then was told that 37 ft space or there was nothing that they could help her with. My wife paid the fee and was told that there were zero gate fobs. I am beside myself as I have ALWAYS BEEN A GOOD CUSTOMER and I have no idea what went wrong. Gracias.William G. | First Impressions
There was only one woman working the counter. There was a young man there sitting doing nothing but distracting her. There was another man sitting in an office doing nothing and there was a line out the door. What's wrong with this picture. ??? You can do better than this...RENA P. | First Impressions
Very respectful n they did the best they canLILI O. | First Impressions
El cliente no dejó un comentario.Timothy M. | First Impressions
El cliente no dejó un comentario.Martayn S. | First Impressions
The staff is very nice. Scheduling and reservations not so much. Had 2 reservations and no storage available. Apparent overbooking. Today I stopped by and was able to get a room. After the first room was rented it was unavailable and occupied by someone else. Went back and they found another room next to it. Reservations need improvement.Henry T. | First Impressions
I had a reservation for a drive up storage unit and when I arrived with my truck I was told that all reservations had been cancelled. No one contacted me to tell me that. The manager did get me an inside unit and offered me a good deal on the first month.Colleen M. | First Impressions
I have used UHaul before for RV storage. I have made my reservation in advance and my spot was held for me. Imagine my surprise when I walk in, on the day I am suppose to drop off my RV to find that I to be told that my reservation has been cancelled (turns out they only cancelled inside storage ones) but that my spot had not been held. This meant I needed to pick a new spot. This is a challenge for a mom who now has to back in an RV with her 3 children guiding her. Looking at and selecting a spot took 45 minutes, while actually getting in the spot took another 45 minutes. (This is in addition to my original stop to meet with the manager to select a spot when I made my first reservation.) If you are not going to maintain site selection, please notify customers of that in advance. In the past I used to make my reservations months in advance and my site would be held. This time it was not. Please do people the courtesy of informing them in advance if that is going to be the case.Renee E. | First Impressions
Everything went wellGWEN G. | First Impressions
Knowledgeable and friendly staff.dario m. | First Impressions
El cliente no dejó un comentario.Luz R. | First Impressions
The only problem I had was with the truck. Oh, the manager Tim was a big pain. Hahahaha just kidding Tim was amazing I will highly recommend it and already have that people come to see Tim for their moving and storage needs.TODD M. | First Impressions
unprofessional experience ,never credited my return for the appliance straps I asked for a handtruck was not in truck rusty door hard to open hurt my backJacqueline L. | First Impressions
Wonderful to be inside! Drive in and out of weather. Well lit facility.Zone Realty L. | First Impressions
Nice priceElvin F. | First Impressions
only issue was internet went down in the middle of my storage rental transaction so delayed me by about 15 minutes but that was okMaryann B. | First Impressions
Stephanie was very helpful knowledgeable and kind. She was able to answer all the questions I had and got me what I needed. I feel like she went above and beyond. Thank you Stephaniejennifer o. | First Impressions
El cliente no dejó un comentario.Maria E. | First Impressions
Tim was great in handling our storage needs.Amber C. | First Impressions
always pleasant and friendly...Annemarie G. | First Impressions
Very friendly service, only downfall is that I had to remind them to send me a list of what you can and cannot store. Other than that oversight, my experience was great.Theresa M. | First Impressions
NaTammy L. | First Impressions
Great service given! Very friendly, efficient and professional.Patricia S. | First Impressions
Staff is very helpful and accommodating to your needs. Very clean and secure facility. Would highly recommend.Donna T. | First Impressions
The place is nice. Customer service was peculiar and invasive. I wasn't allowed to view inside the unit. He claimed the alarm would go off. He kept pressing for alt phone numbers I didn't have.Marcus T. | First Impressions
OkLINDA N. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!