very impressed bye the way the manager handle the customer in font of me that wasn't listening to him and trying to double took something. he was greatly calm and handled it great, from another manager to another great job. my experience was wonderful will be back againAlyssa W.
Customer Reviews for U-Haul Moving & Storage of Pinnacle Rock
Plainville, CT 06062
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James F.
The truck smelled like cigarettes, one of the headlights was out and one of the seatbelts was broken. Also, I wish truck rentals included some free mileage. I can see charging for >20mi and making folks fill up on gas but you shouldn't advertise a $40 truck rental and then have it be $80 to go 21 miles.Ingrid C.
El cliente no dejó un comentario.Colin B.
Great customer service. Answered every question i had. Thanks guyskalilynn M.
Good service at this location and drop after hours was excellent And finally customer care person helped lot in explaining after hour drop offâ€¦really appreciated . GraciasShivakumar J.
El cliente no dejó un comentario.evelin A.
El cliente no dejó un comentario.Sean O.
Rental went smoothly and the electronic check out makes it easy.Jerald A.
El cliente no dejó un comentario.Steven D.
Great customer service-Best Uhaul!!MARIA P.
3 attempts in calling for a reservation with 45 minutes on hold one disconnect before an agent actually answered line. Almost took my business to the competition.Robert B.
Excellent group of individuals. Fast and efficientDan C.
El cliente no dejó un comentario.Daniel M.
The cargo van I rented was clean and in excellent operating condition. Both Check-in and Return were a breeze and the staff at this location were pleasant and easy to work with.John S.
For two hours, 30 miles, you guys are very expensive.Noura A.
1st truck had a problem starting with the ignition. Went back in and got a different truck. Think it was Jesse that helped me. Great customer service. Quick and easy to return truck as well. Would highly recommendTodd M.
I always have a great interaction here. The staff is really friendly and professional. I rent a lot at Plainville uhaul and I've never had my equipment not clean or anything.TAIRESS B.
El cliente no dejó un comentario.Jack S.
El cliente no dejó un comentario.diego S.
Excellent service - very attentive to our needsWilliam D.
Just make sure radios work and buttons are in place.Julio P.
Truck was extremely hard to start. Each time I went to start the vehicle it took about 3 minutes to start. I had to try to loosen the wheel each time, was a rough experience.Shaniya J.
The tech attaching the trailer to my vehicle nicked my bumper in two places when attaching the hooks.AnJay C.
Servicio al cliente de excelencia.Eugene K.
El cliente no dejó un comentario.Mark C.
everything seemed fineCesar B.
The staff helped to hook up the trailer, really appreciated.Jason D.
The staff were all very nice and helpful.APRIL B.
El cliente no dejó un comentario.Lindsey R.
Made a reservation for 24 hours, Friday 4:30 PM to 4:30PM on Saturday. During the pick up the lady stated I can only have until 10:30PM but extended it to 8:30AM the next morning. Received a call at 6AM about return time, again at 8:20AM and then 10:30AM. Ended up returning the truck at noon. The truck exhaust was leaking which caused the fumes to build up in the back of the truck. Luckily we didn't have a long way to go.Pawel B.
The employees need to realize that if it wasn't for customers like me going in there to rent trucks or storage units the would have jobs including the management they seen us walk in to the facility and yet continue to have a Conversation in the office they attended to us when their conversation was over which it lasted about 15 minutes thank you U-Haul I'm gonna start renting at budgetEliud R.
Elecia was friendly, fast and efficient at the paperwork side of things, and knowledgeable on available services and products. Probably the fastest and easiest trip I've had to a uhaul, and I will definitely be using this location in the future. As a note to the corporate side of this comment section, I would recommend evaluating Her for a pay increase - people who take their work seriously and develop knowledge pertinent to their position will become increasingly difficult to retain in the coming economic environment, and Elecia would be a good target for another Customer service industry to poach. For the mechanical maintenance side of this comment section: the power steering on the truck i rented is probably due for a tune-up sometime soon, as the steering had a lot of slack before the hydraulics started turning the wheel, even on the highway. Definitely a manageable amount for persons familiar with bigger vehicles, but for someone renting a box truck for the first time it might mess with their heads a little and lead to a fender bender on tighter turns or at intersections if they fail to compensate for the lack of responsiveness in the steering. Many thanks, John Kelnerjohn K.
El cliente no dejó un comentario.Wendi C.
El cliente no dejó un comentario.Jacqueline R.
El cliente no dejó un comentario.Tom H.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Virgil C.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Jose M.
Mark and Tim plus everyone else there a true pleaseure to work with. Marke outside extremely professional and great attitude. Give him a raise asapCHRISTOPHER B.
Rented a unsafe vehicle. Then overcharged my credit card. This location has a habit of overcharging and poor customer service.Charlie R.
El cliente no dejó un comentario.Janice B.
El cliente no dejó un comentario.Justin G.
No improvement necessary! The customer service representative checking me out was professional and extremely friendly. Got in and out in less then 10 minutes. Great work U-Haul of Pinnacle Rock!pedro A.
El cliente no dejó un comentario.Walter F.
Good experience!Gabriel M.
El cliente no dejó un comentario.Jay A.
Kevin and Chontelle were extremely helpful. Great customer service!Jay A.
El cliente no dejó un comentario.Chris L.
Everyone was very professional, helpful and pleasant.Curtis G.
El cliente no dejó un comentario.jade B.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Chris Z.
El cliente no dejó un comentario.Mary F.
El cliente no dejó un comentario.Diane V.
From start to finish this rental experience was incredible. The friendly staff that assisted me was so welcoming.DIANA B.
First truck had a check engine light on, I had to go back in and pick up a new truck due to that condition. Other than that everything was fineTony B.
El cliente no dejó un comentario.Kevin S.
The cab of the truck was dirty and the floor was dried mud. A clean truck would have been nice. We hit rain while driving on the day of our move and when we finally got to our destination and unloaded the truck we noticed the boxes that were stored in the space above the cab were all wet. We let the guys at the drop off place know so I hope the leak was fixed.teri B.
Good price the truck is in good conditionJose R.
El cliente no dejó un comentario.Corey J.
All around great experience, thanks!Aaron S.
El cliente no dejó un comentario.ANNICK S.
i was charged to for a full tank of gas when the gas was not full when i got it. only 9 bucks and change but it is the principle the gas was on 7/8 not fullChezarae C.
El cliente no dejó un comentario.Barry S.
El cliente no dejó un comentario.Julie S.
El cliente no dejó un comentario.JOHN L.
This was my first time renting at U-Haul. I was surprised at the final cost. I rented a pick up. Drove 18 miles round trip. cost me $54. Its not cheap to rent a truck.Eleanor W.
Everything went well. The equipment was in good condition and ready for me; the staff were knowledgeable, helpful, and friendly. The rates seemed fair. I would use this location again.Michael L.
I found the sign-up process online very confusing. I signed up online for a one direction move and a 20' truck because there were no other options and then changed to a round trip move and 15' truck when I was in-person on-site. What I signed for on-site was significantly less expensive but I didn't realize it until after the move when I was reading through the receipt. Customer service did reimburse for the change in the size of the truck but would not reimburse the difference between a one way and round trip. I really think U-Haul should've made that right since the website was so confusing. Folks on-site were nice, friendly, and helpful, although I do wonder why they didn't process the change in my order.Susan F.
Great truck, excellent customer service!!Stephen G.
El cliente no dejó un comentario.MARK M.
Great servicesandra A.
El cliente no dejó un comentario.Rhonda B.
El cliente no dejó un comentario.James S.
We took the box trailer for 3 days but we were able to do it in one day and return it the next day and we still were charged for 3 days. We were told if we did not use it for the 3 day we would receive a refund for the days we did not use. We were lie to that did not happen not a good way to do business very disappointedHarry D.
Thear very goodLuis O.
The girl that checked me in was super friendly, she was also there when I was checking in the truck and made the whole process super easy. Would definitely recommend and go back to this location in the future.Michael S.
El cliente no dejó un comentario.Jessica L.
El cliente no dejó un comentario.Steven D.
No issues with the location, as the staff was friendly and courteous. The pick up process using the on line app is terrible. Not only did I have to enter my drivers license again, but the van that I was supposed to take wasn't even there. Definitely not a time saver by any means.Carmen P.
El cliente no dejó un comentario.BRANDON A.
El cliente no dejó un comentario.Melissa O.
We went to location on the Tuesday before Friday pick up, to ensure all was on schedule. Upon examining the trailer that was going to be assigned to us, my partner noticed it had a bent tongue, which would not be acceptable. Especially for such a long trip (FL). He was told he'd have it repaired by our Friday pick up time of 3PM. When my partner got there at 3PM, the tongue had not been repaired. They were having someone bring another trailer from Brooklyn, CT, which caused a wait of over an hour and a half. We were disappointed that our attempt to be proactive the pre ious Tuesday was in vain.Hilda P.
It was a pleasure meeting Chantelle and Kevin, we had a good experience and would recommend the Plainville location. Gracias.Marie P.
I really like the attention I got. So nothing to improve,LuzM C.
The truck 1855 shouldn't be sent out to customers. It takes 10 attempts with the key to get it started. A locksmith or dealer should fix the key problem. The staff are great the truck issue is a major problemKareem P.
El cliente no dejó un comentario.Colin H.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Frederick S.
El cliente no dejó un comentario.Ron L.
El cliente no dejó un comentario.Darlene M.
The friendly woman who taking in trucks at the Plainville Ct Uhaul on New Britain ace was very helpful. Very efficient and I didn't have to wait long to be helped.MICHAEL R.
El cliente no dejó un comentario.ASADOOR D.
El cliente no dejó un comentario.Stephen G.
The people are nice and help with everything.Nazareno J.
Great place, staff was greatThomas N. | First Impressions
El cliente no dejó un comentario.Michael K. | Overall Experience
El cliente no dejó un comentario.Michelle C.
Great place and I love it!CARLA B. | Overall Experience
Staff extremely helpful and courteous. Process was smooth and easy.Karen B. | First Impressions
El cliente no dejó un comentario.Alexis T. | First Impressions
El cliente no dejó un comentario.Deborah T. | Overall Experience
Place was great and workers was excellent. Wish i could remember there names.Lori M. | First Impressions
El cliente no dejó un comentario.Henry T. | Overall Experience
El cliente no dejó un comentario.Roger G. | First Impressions
Everyone couldn’t do enough for us Very accommodating as we toured your Facility we couldn’t help but notice how clean and organize everything was.david u. | First Impressions
The store manager were excellent they did and tried everything to sale the space and truck rental I didn't get the girl managers name but workers name was kevin.SONIA S. | First Impressions
El cliente no dejó un comentario.Jonathan C. | First Impressions
The place is simply amazing! Being able to drive in and have the climate controlled storage was paramount for us. It is clean and bright! Gracias.Carolyn K. | Online Move In
El cliente no dejó un comentario.Paula W. | Overall Experience
El cliente no dejó un comentario.Jen B. | First Impressions
All of the staff were extremely helpful, especially the manager, Tim St. Pierre.Frank G. | Overall Experience
El cliente no dejó un comentario.Angel M. | First Impressions
Very nice clean spa awesome storage area very nice people highly recommended CarolynCarolyn G. | First Impressions
Staff very helpful and understanding..ARISTIDESJ H. | First Impressions
The service and cleanliness was excellent.Barbra K. | Overall Experience
For my family's needs, this UHAUL facility met our expectation and above.Robert G. | Overall Experience
El cliente no dejó un comentario.Alicia M. | First Impressions
El cliente no dejó un comentario.TIMOTHY C. | First Impressions
El cliente no dejó un comentario.christopher D. | First Impressions
They were always very polite, pleasant and helpful. You'd never feel uncomfortable with the staff. Greatfu for all their help!sandrA c. | Overall Experience
Genevieve (sorry if I have that spelling wrong!) was very friendly and helpful, patiently re-explaining anything I didn't grasp at first. I'm confident in my choice of you folks for my storage. The unit itself is clean and nice, secure, and a reasonable price. I'm happy I can extend my rental at any time.Molly S. | First Impressions
El cliente no dejó un comentario.John E. | Overall Experience
Everyone was wonderful, kind and helpful.BobbiJo L. | First Impressions
What a wonderful experience. Great customer service.Travis S. | First Impressions
Workers are very very friendly very helpful and also very cheerful and they have a lot of patience thank you very much I would highly recommend you hold anybody thank you Carolyn GradyCarolyn G. | First Impressions
El cliente no dejó un comentario.NANCY C. | Overall Experience
El cliente no dejó un comentario.GRETCHEN M. | First Impressions
El cliente no dejó un comentario.NINA C. | First Impressions
Please add flatbed trucks. Mattress trucks are not helpful to move most items. Please reopen the second turnaround by the rear restroom. There is too much traffic on weekends and that space is needed for loading and unloading. Staff are very helpful at this facility.Eugene M. | Overall Experience
Chantel Johnson was great! She can handle everything that is thrown at her. Good managerDeborah M. | Overall Experience
El cliente no dejó un comentario.Darlene F. | Online Move In
El cliente no dejó un comentario.Jose R. | Overall Experience
Haven’t moved in yet, but I have done business with Uhaul befor.MARIBEL V. | Online Move In
El cliente no dejó un comentario.sam h. | First Impressions
My only issue was I needed it on Sunday and emphasized to the attendant how important it was that I only had one day of helpers to help me move the stuff in but when we got there they had forgotten to remove their lock from the storage unit and the place was closed. So I had to pay a crew to come out again the next day and bring my belongings. But it's a nice storage unit,the price is reasonable and it's very clean. It's too soon to give a rating better than average. I guess it's an honest mistake but I did say it was very important I move in Sunday- the day I rented it.Rhonda S. | First Impressions
one of the best experiences friendly staff and nicely maintained facilitysantoshkumar k. | Overall Experience
El cliente no dejó un comentario.Mary T. | First Impressions
El cliente no dejó un comentario.Margaret m. | Overall Experience
El cliente no dejó un comentario.ELIZABETH C. | Overall Experience
You guys are the BEST! Will miss you! Will stop in for visit when we're back for a visit…My daughter has units with you also. Thanks for all your assistance. The Otnisky'sJOSEPH O. | Overall Experience
El cliente no dejó un comentario.Benito B. | Overall Experience
Phone and in person staff very helpful, informative, and friendlyDonna T. | First Impressions
El cliente no dejó un comentario.Kellie P. | First Impressions
El cliente no dejó un comentario.kimani a. | Overall Experience
Everyone at this facility is great... very happyLisa D. | First Impressions
El cliente no dejó un comentario.Monserrate C. | Online Move In
You guys are all the Best!JOSEPH O. | First Impressions
one of the best customer service place i have been to. Graciassantoshkumar k. | First Impressions
friendly and very helpfulLaura C. | First Impressions
Very nice….. employees I dealt with were very nice…. ESP a miss Marinelli very helpful an knowledgeable.Ann L. | First Impressions
El cliente no dejó un comentario.Tommy R. | Online Move In
Plainville ct was great new britain ct was horrible. No service and sketchey people in the parking lotJane G. | First Impressions
El cliente no dejó un comentario.STEVEN W. | Overall Experience
Everyone was very helpful. Looking to return for purchase of bike rack.Cathy A. | Overall Experience
El cliente no dejó un comentario.Aaliyah L. | Overall Experience
El cliente no dejó un comentario.TRISTYN B. | First Impressions
Great job by the pros over in Plainville, Connecticut ! Very positive experience renting vehicles and storage containers.Stuart S. | Overall Experience
Very clean and efficient facility. Great indoor loading/unloading.Eugene M. | First Impressions
Jenna was extremely helpful, informative,and friendly. She was the reason we decided to use your storage facility.Aline C. | First Impressions
The staff and facilities were very accommodating and met our needs perfectly.Scott B. | Overall Experience
El cliente no dejó un comentario.Theresa P. | First Impressions
El cliente no dejó un comentario.john n. | Overall Experience
El cliente no dejó un comentario.Shanonn B. | First Impressions
One note opening the unit was difficult the metal would not slide to open could use something to help them open easier.Lauralee C. | Overall Experience
El cliente no dejó un comentario.Stephen C. | Online Move In
The team was poliet and helpful.William W. | Online Move In
Tim was excellent. He explained the process of renting storage for RV , my location , hits and how to access.Cathy A. | First Impressions
El cliente no dejó un comentario.JOCELYN P. | Overall Experience
Great customer service,awesome staff,clean facility!MARIA P. | First Impressions
El cliente no dejó un comentario.Mary D. | Overall Experience
Feliz de su atención y servicio.Luz D. | First Impressions
El cliente no dejó un comentario.Michael V. | First Impressions
El cliente no dejó un comentario.Tracy G. | Online Move In
A month without power for my RV, despite multiple complaints in-person and via phone , led to a lot of frustration and a dead battery. Staff was friendly but never solved the problem.Matthew S. | Overall Experience
El cliente no dejó un comentario.ROBERT G. | Overall Experience
El cliente no dejó un comentario.Malinda C. | Overall Experience
El cliente no dejó un comentario.Stephen W. | Overall Experience
Great place to store items, love the drive thru.Jeff L. | Overall Experience
El cliente no dejó un comentario.Hector G. | Online Move In
The guys are super helpful and the manager is good to work with. I will strongly recommend you guysGurvinder B. | Overall Experience
El cliente no dejó un comentario.Michael R. | Overall Experience
Staffs are not cooperative and unable to provide sufficient information. Not really satisfied with the servicemadan kumar n. | First Impressions
El cliente no dejó un comentario.JAIMEL M. | Overall Experience
El cliente no dejó un comentario.kenneth C. | Overall Experience
In July I rented RV Space 175, which was a 12 x 42 ft. RV space. Shortly there after I was transferred to Florida and had to check out of that space. After arriving in Florida my company canceled the relocation due to COVID and I quickly realized that I needed to contact the U-Haul location and reserve a space. I called and asked to speak with Tim or Mike so that I could explain my situation, but was told that the representative would send Tim an email with my contact number and proceeded to create a reservation for a 42 ft spot. My reservation number was 924074-00106151 and when my wife arrived yesterday the person at the counter said that my reservation could not be found, and there were no 42ft spaces available. My wife then was told that 37 ft space or there was nothing that they could help her with. My wife paid the fee and was told that there were zero gate fobs. I am beside myself as I have ALWAYS BEEN A GOOD CUSTOMER and I have no idea what went wrong. Gracias.William G. | First Impressions
There was only one woman working the counter. There was a young man there sitting doing nothing but distracting her. There was another man sitting in an office doing nothing and there was a line out the door. What's wrong with this picture. ??? You can do better than this...RENA P. | First Impressions
El cliente no dejó un comentario.Shawn R. | Overall Experience
El cliente no dejó un comentario.Jose N. | Overall Experience
El cliente no dejó un comentario.Leanne W. | Overall Experience
Very respectful n they did the best they canLILI O. | First Impressions
El cliente no dejó un comentario.Timothy M. | First Impressions
Only problem rent was. Too high love it in winter but found one closer to home and much less money discounts if paying for a full yearSteven M. | Overall Experience
The only issue was that the key broke off un the lock and cost me $90 to get off. I know you don't touch locks; but, the lock and key had "uhaul" on them.Charles K. | Overall Experience
Wonderful customer service, very helpful staff, and quick service, the line if there was one went quickly.annie c. | Overall Experience
El cliente no dejó un comentario.ALFRED M. | Overall Experience
El cliente no dejó un comentario.Martayn S. | First Impressions
The staff is very nice. Scheduling and reservations not so much. Had 2 reservations and no storage available. Apparent overbooking. Today I stopped by and was able to get a room. After the first room was rented it was unavailable and occupied by someone else. Went back and they found another room next to it. Reservations need improvement.Henry T. | First Impressions
There were some problems with rain coming in, but we were able to cover our items with a tarp and switch to another unit. After that, everything was good. Our U Box was sent to the wrong city, but that was corrected also. Overall, it was pretty good!Susan P. | Overall Experience
I had a reservation for a drive up storage unit and when I arrived with my truck I was told that all reservations had been cancelled. No one contacted me to tell me that. The manager did get me an inside unit and offered me a good deal on the first month.Colleen M. | First Impressions
El cliente no dejó un comentario.Kimberly J. | Overall Experience
I have used UHaul before for RV storage. I have made my reservation in advance and my spot was held for me. Imagine my surprise when I walk in, on the day I am suppose to drop off my RV to find that I to be told that my reservation has been cancelled (turns out they only cancelled inside storage ones) but that my spot had not been held. This meant I needed to pick a new spot. This is a challenge for a mom who now has to back in an RV with her 3 children guiding her. Looking at and selecting a spot took 45 minutes, while actually getting in the spot took another 45 minutes. (This is in addition to my original stop to meet with the manager to select a spot when I made my first reservation.) If you are not going to maintain site selection, please notify customers of that in advance. In the past I used to make my reservations months in advance and my site would be held. This time it was not. Please do people the courtesy of informing them in advance if that is going to be the case.Renee E. | First Impressions
The one thing that I found that was not pleasing to me was the fact that I couldn’t reach anyone at the office at the branch U-Haul where I had my units customer service was a wait when I call over an hour plus minutes and this is why I pulled out and close my account I had to give everything away because I couldn’t get to my unit I clean get to speak to no one from the pinochle in New BritainAvenue in Plainville Connecticut so because of that I will not recommend anyone I really would have to think about itIvette B. | Overall Experience
Great place ! We're pleased with the facility. We give kudos- high praise to the staff who were efficient and (best of all) customer focused!Gabriel R. | Overall Experience
I found setting up the auto-pay confusing online as it looked like it was set up and then I was charged a fee for missed payment my first month. I was able to call and had great customer service to get set up for auto-pay, and also have that fee reimbursed. Overall turned out fine, just the appearance of the page looked like auto-pay was set up with my card on file and it wasn't.Anna M. | Overall Experience
Staff always helpful and friendly Storage area assigned to me was in easy access for me since I am in my 80's. I have recommended U Haul storage and will in the future as well Thank you StaffArline B. | Overall Experience
The people there acted like they didn't know what to do ,needed a card for access and only the GM knew how to do this but he was in a meeting. Shouldn't an assistant manager or supervisor know how to do this job.KENNETH L. | First Impressions
Everything went wellGWEN G. | First Impressions
Knowledgeable and friendly staff.dario m. | First Impressions
El cliente no dejó un comentario.Deborah H. | Overall Experience
El cliente no dejó un comentario.Luz R. | First Impressions
El cliente no dejó un comentario.BRITTANY M. | Overall Experience
One employee wore no mask the other rushed me and I had to ask for my remote then come back for my lock. Took no time to tell me the hours extTracy G. | First Impressions
Pleasure doing business with Pinnacle Rock!! Great crew and facility..... I have recommended to other campers.. Thank You.. Bob UnderwoodBob U. | Overall Experience
El cliente no dejó un comentario.ALEX R. | Overall Experience
The only problem I had was with the truck. Oh, the manager Tim was a big pain. Hahahaha just kidding Tim was amazing I will highly recommend it and already have that people come to see Tim for their moving and storage needs.TODD M. | First Impressions
The climate control unit had no top just wire and everything got extremely dusty.Albert F. | Overall Experience
El cliente no dejó un comentario.Tammy C. | Overall Experience
El cliente no dejó un comentario.Charles K. | First Impressions
El cliente no dejó un comentario.Jeanne S. | First Impressions
El cliente no dejó un comentario.Tim W. | Online Move In
Need more staff. This place gets really busy and the lines are long at time.Dawne H. | Overall Experience
From the young lady behind the customer service desk to Dillon and Barry were amazingly helpful and extremely kind. I would recommend your store to anyone requiring your services and hope that those 3 employee's receive recognition for their exceptional customer service...above and beyond. Gracias.PAMELA L. | Overall Experience
El cliente no dejó un comentario.BRITTANY M. | First Impressions
Staff was pleasant and professional at all times. I will come back again when I need their service.ROGER L. | Overall Experience
El cliente no dejó un comentario.Timothy W. | First Impressions
El cliente no dejó un comentario.JUSTIN H. | Overall Experience
unprofessional experience ,never credited my return for the appliance straps I asked for a handtruck was not in truck rusty door hard to open hurt my backJacqueline L. | First Impressions
Wonderful to be inside! Drive in and out of weather. Well lit facility.Zone Realty L. | First Impressions
I love the 24 hr access to the unit.Brian H. | Overall Experience
Nice priceElvin F. | First Impressions
El cliente no dejó un comentario.Shawn O. | Overall Experience
El cliente no dejó un comentario.Gary G. | First Impressions
Amazing staff and facilities. Never had any issues whatsoever. Just don't need storage unit any longer. If I ever do need one again, I will surely come back! Keep up the great work.Louis F. | Overall Experience
Uncomfortable experience since representative did not wear a mask. Since the CDC recommendations were not followed this greatly affected this review. Otherwise would have been a much better experience.sonia m. | First Impressions
Thank you for allowing us to rent at Pinnacle Rock! This past year I never experienced a problem except for the second month I signed up for auto pay and it wasn't done properly causing my unit to be tagged and locked out. I had to call the main office and speak to someone more experienced who knew how to set it up. The facility was always clean and the indoor drive in ability was great especially in bad weather. People were always friendly and helpful! I'll certainly recommend UHaul at PinnacleRock!Kristine A. | Overall Experience
I WAS TO EMPTY MY STORAGE UNIT. I WAS THERE AND HAD HELP THAT I PAID TO ASSIST ME. THE STAFF DID NOT HAVE "KEY" TO UNLOCK THE UNIT. I WAITED OVER 1 HOUR. I PLANNED ON RETURNING THE FOLLOWING WEEKEND TO MOVE. THEY AGREED. I RETURNED THE FOLLOWING WEEKEND AND THEY HAD AUCTIONED ALL OF MY BELONGINGS!!! VERY UNPROFESSIONAL. NO COMMUNICATION AMONGST STAFF. TERRIBLE CUSTOMER SERVICEpaulette b. | Overall Experience
El cliente no dejó un comentario.Brian H. | First Impressions
El cliente no dejó un comentario.DAVID M. | Overall Experience
The time I rented everything was fine until there was a rodent problem. Had mice feces in tool box drawers and every flat surface I had down to the floor. Spoke with site manager, took forever just to put bait stations outside. I'm still cleaning drops of feces in my tool boxes.Andre N. | Overall Experience
El cliente no dejó un comentario.Paul D. | First Impressions
El cliente no dejó un comentario.DANA P. | First Impressions
After calling for one week straight I wasn't able to speak with someone so I drove there one day prior to my storage rental, they said they had no internet so couldn't help me, went back the day of getting my storage that I had reserved only to find out they didn't have the one I rented and need it. I cancelled my rental and left after the lady said there was nothing she can do. Very very poor costumer service and non helpful employees. It's really a shameRaymond R. | First Impressions
Very easy process - love the free month with truck rental!Wendy B. | First Impressions
El cliente no dejó un comentario.Jennifer D. | Overall Experience
El cliente no dejó un comentario.KARRI B. | Overall Experience
Charged for a full month when I cancelled on first day of my new contract month. Staff indicated no prorated refundsBrian M. | Overall Experience
El cliente no dejó un comentario.Lauren C. | Overall Experience
They need maintenance clean area even on bathrooms never found a product hand clean and the storage never clean the floor and the rear door need fixed and maintenance at all make noise after that need light the place even that room tooNelson A. | Overall Experience
NOT ONE EMPLOYEE AWORE A MASK! THEY WORKED CLOSELY SIDE BY SIDE AND WERE OSE TO CUSTOMERSKatrina R. | First Impressions
only issue was internet went down in the middle of my storage rental transaction so delayed me by about 15 minutes but that was okMaryann B. | First Impressions
El cliente no dejó un comentario.joe t. | Overall Experience
El cliente no dejó un comentario.Jon S. | Overall Experience
Great people - they new i was stuck in Europe with the Covid Virus and said not to worry about the late charges for paying and said I could pay when I got back. Finally had my dad take my things. Just a great and friendly team at UHAUL - highly recomended!Richard F. | Overall Experience
Pinnacle Rock is an excellent full service uhaul center. I found the storage access very convenient, clean, and well maintained. I would highly recommend Pinnacle Rock to anyone looking for storage or to move.james v. | Overall Experience
El cliente no dejó un comentario.James D. | Overall Experience
El cliente no dejó un comentario.Lauren C. | First Impressions
Stephanie was very helpful knowledgeable and kind. She was able to answer all the questions I had and got me what I needed. I feel like she went above and beyond. Thank you Stephaniejennifer o. | First Impressions
Refund my unused rental days service is poorLucy G. | Overall Experience
Nicest storage facility I have used.Elizabeth B. | Overall Experience
Helpful customer service. Tim, Cassandra and Dillon are so awesome.Jennifer D. | First Impressions
El cliente no dejó un comentario.Maria V. | Overall Experience
The people in Plainville were great. No complaints. But my experience with UHaul the company was abhorrent. Twice I was charged a late fee because my credit card was declined - 3 days after the automatic charge date. Was I contacted to resolve the problem? No, I was just slapped with a late charge. My credit card, btw, was lost the first time and hacked the second. And I also reserved a truck about 6 months ago to help my son move his apartment. When I showed up at 8am Sat to pick it up, I was told the computers have been down for a day and he couldn't rent me a truck until they came back up. I had a 6 hour window to use the freight elevators to move my son, and now, no truck. They also told me they would call me the minute the computers came back up - they never called me. Uhaul's customer service just plain sucks.chris m. | Overall Experience
El cliente no dejó un comentario.Maria E. | First Impressions
El cliente no dejó un comentario.Eduardo D. | Overall Experience
Very nice modern set up, liked the location and the easy access. Everyone is very professional and made accommodations easy and simple. Excellent usage of the Old General Electric Facility. Scotscott s. | Overall Experience
El cliente no dejó un comentario.Eric S. | Overall Experience
El cliente no dejó un comentario.Daniel T. | Overall Experience
The reason that I answered "No" to number 5 is because the facility had a fairly substantial roof leak that affected our unit and contents. While the staff did get a new unit for us nearby, we had to move all the contents ourselves, which kind of rubbed me the wrong way. Overall, the facility was generally clean, and the staff was normally helpful.Jay K. | Overall Experience
Mike was very efficient and helpful. Keep him.Stephen W. | First Impressions
El cliente no dejó un comentario.Jason T. | First Impressions
El cliente no dejó un comentario.Aimee F. | Overall Experience
6/5/20 Need a hitch install on a Subarue? Not yet installed no call back no e-mail no text I had an appointment set up for 6/9/20 no on call me to tell me the hitch was not received. I wasted time a trip there and a ride to work not happy with that. I rented a storage but I can't take anything there because of no hitch please help!!!!!!!!dennis l. | First Impressions
Tim was great in handling our storage needs.Amber C. | First Impressions
El cliente no dejó un comentario.Robert S. | Overall Experience
El cliente no dejó un comentario.Rolando J. | First Impressions
Thank you for the help!Felix M. | Overall Experience
Problem i had with uhaul in plainville ct was when you call they dont answer the phone, and the calls get forward to corporate and it gets annoying trying to reach the store to settle a issue corporate cant handle and when you leave a message eith corporate you never i mean never get a call backChristopher G. | Overall Experience
always pleasant and friendly...Karen B. | First Impressions
The staff had always been helpful. I never had any problems with pinnacle rock uhaul storage or its staff. I paid in a timely fashion but am certain they would work with anyone who might have to be late with a payment.Elaine B. | Overall Experience
Love that its indoor drive in!Zone Realty L. | Overall Experience
Everyone was always helpfulTom B. | Overall Experience
El cliente no dejó un comentario.Robert F. | First Impressions
El cliente no dejó un comentario.robert h. | Overall Experience
The young lady at the desk was very professional, well informed, polite, and friendly. An excellent representative for your company !Robert S. | First Impressions
Great experience. Would highly recommend this facility.Jay S. | Overall Experience
Great facility, leadership and staffChris M. | First Impressions
Friendly and helpful staffJay K. | First Impressions
Very friendly service, only downfall is that I had to remind them to send me a list of what you can and cannot store. Other than that oversight, my experience was great.Theresa M. | First Impressions
Wonderful experience!fredrick l. | Overall Experience
The location is great, right by the highway, secure, & well lit but our first unit had a water leak happen above it, I never received first month promo for booking a truck, & no one answers the phone.Melissa R. | Overall Experience
I have never been at a UHaul facility with such amazing staff. They were all so helpful, kind, welcoming and friendly it was an excellent experience and would highly recommend them!melanie o. | Overall Experience
Excellent serviceGary S. | Overall Experience
The staff could not have been more courteous and friendly while using this storage unit. We greatly appreciate the services of U-Haul Pinnacle Rock.Nicholas C. | Overall Experience
Great facility and awesome staffbetty g. | Overall Experience
Absolute best facility I’ve ever rented this is my third place they repurposed the original G.E. Building I think it’s a fantastic idea....Ronnie B. | Overall Experience
We were assigned a Electric Motorhome home space that the electricity never worked several attempts to fix did not work we asked for a different space it was not granted the space next to us was emptyjonna p. | Overall Experience
Very satisfied!Arline B. | First Impressions
A special thanks to Will Cintas great customer service and he is truly a professional the Uhaul can be proud of..ROGER L. | Overall Experience
Went to move into the spot I reserved 3 weeks ago, a plow that the facility uses was in my spot, was told to move into another spot and now I have to pay $10 extra a monthJames R. | First Impressions
Uhh the girl who helped me is nice.......Ronnie B. | First Impressions
your staff is excellentAnnick S. | First Impressions
NingunoSteven M. | Overall Experience
Excellent customer serviceCarmen C. | Overall Experience
Very nice people and very clean safe place to use for temporary space.VICTORIA T. | Overall Experience
I meet with two different associates during my two visits and found both very knowledgeable and helpful. The only suggestion I would make is that I feel your organization should provide a veteran dis.robert h. | First Impressions
This UHAUL facility is top notch. Very clean, spotless, well maintained and safe. Staff is helpful and friendly. I had an indoor unit and it was easy drive in and load/unload and drive out.Carmel M. | Overall Experience
Everyone made my move seem less, from getting boxes, renting truck and storage space!!! Very friendly , helpful and professional. Thank you, Mayra GarciaMayra G. | First Impressions
The woman I dealt with made everything very easy.Lucy G. | First Impressions
Joseph Gregory went above and beyond with OUTSTANDING customer service !!!!! Thank you Joe !!!!Kyle N. | First Impressions
People was niceMildred G. | First Impressions
Need more than just 2 carts to move items. Need more than just one open flat cart. If they are being used by another customer, you're completely inconvenienced and unable to do anything.Gerald D. | Overall Experience
Everyone was very nice. A lock was left on our storafge unit but they found us another one. :-)Kate G. | First Impressions
Everyone was very helpful and the storage unit was perfect!Gina M. | Overall Experience
Excelletn customer serviceCarmel M. | First Impressions
Be back in a few months... Love everything about the facilityMarie S. | Overall Experience
I got an email saying I was being charged a late fee even though I have autopay. I emailed, called twice, & eventually got an answering service who said they would ask the manager to call me. No respFred S. | Overall Experience
Jess was great to deal with. Very nice & professional.Michele A. | First Impressions
Will and Rick were amazing! We had a stressful day and had to love our 5th wheel into storage unplanned. They went above and beyond to accommodate us. We always choose uhaul plainville for our moving.Stephanie S. | First Impressions
NaTammy L. | First Impressions
The staff was friendly and professional and took the time to answer any of our questions about our storage needs. The outside storage units were easily accessible and secure.Will Cintas was great!Bob P. | Overall Experience
The pod was delivered and picked up on time as promised. Delivery and pickup drivers were bot professional and pleasant. Must wrap and pack well. Nothing was damaged or marked (1,300 miles).bryan f. | Overall Experience
The inside RV storage was great.richard m. | Overall Experience
Great facility and very big! Great place to store my camper under cover for the winter! Worked oput perfect!Daniel G. | Overall Experience
The person who delivered my ubox was professional, flexible, timely, and great with communication. Would totally use the service again, just for her!Jacob L. | Overall Experience
Thank you to the staff for everything they did for usRonald T. | Overall Experience
Good experienceDonna O. | Overall Experience
Will was great. Clearly explained everything, and walked me through each step.Karen R. | First Impressions
Great service given! Very friendly, efficient and professional.Patricia S. | First Impressions
Felt real comfortable leaving our RV for the winter, secure and dry. Guys are always helpful, easy access.JIM S. | Overall Experience
your location was great. the az location was very difficult I tried to obtain insurance for the move never did get it. the middletown location ???Frank W. | Overall Experience
My storage was closed without my knoledge and when I called no one seemed to have an answer why. I still 24 hours later have not recieved a call back.Susan K. | Overall Experience
everyone was so courteous and friendly and very helpful. it is a pleasure dealing with this facility.barbara s. | First Impressions
Very good experienceGary N. | Overall Experience
Staff is very helpful and accommodating to your needs. Very clean and secure facility. Would highly recommend.Donna T. | First Impressions
The staff was very accommodating. Great group of guys. The facility was very clean. I would definitely use them again.Dawn A. | First Impressions
I was happy with the facility and would use again if needed.Michelle R. | Overall Experience
Helpful staffDavid a. | Overall Experience
Great, quick and easy service. Thank you!Minh L. | Overall Experience
Overall experience was excellent. There was a couple of times they appeared to be under staffed, especially at peak times. Paul the manager was great to deal with and always had answered my questions.michael c. | Overall Experience
The place is nice. Customer service was peculiar and invasive. I wasn't allowed to view inside the unit. He claimed the alarm would go off. He kept pressing for alt phone numbers I didn't have.Marcus T. | First Impressions
Nothing at this time.ROGER L. | Overall Experience
Indoor facility seems pretty secure. Outdoor area has a gap in its fenced in area. Staff friendly and helpful for the most part. Manager fell short on a couple different occasions not following up.Nathan K. | Overall Experience
Called to have UBoxes picked up and they said Friday, did not come until Thursday to get them and then charged me for it. Checked no boxes as I did not got to the facility, had boxes delivered to me.Susan w. | Overall Experience
Everyone was extremely helpful throughout the process.Renee E. | Overall Experience
Polite staff and great facility that meets our needs to a T.Marie S. | Reservación
Made inside RV storage reservations. Then drove up a month before move in and they showed us the inside spot where the RV would be. Then on move in date they said we did not have inside storage. UGGGJIM S. | Reservación
Great experience. Employees were very helpful and the woman that closed out m storage unit was very nice.Kenneth Z. | Overall Experience
We were unable to rent the correct size unit. As a result, we spent more money utilyzing 3 smaller units than one adequate unit or even two. That is unfortunate. Otherwise our experience was allrebecca m. | Overall Experience
I did't not enter this facility, however, I did use them to rent (3) U-Boxes for storage at my home. The boxes were clean and kept out all outdoor elements. They dropped and picked up conveniently.Melissa N. | Overall Experience
The manager was very helpful on the second day trying to get a second storage unit.Steven C. | Reservación
OkLINDA N. | Reservación
Excellent service every single time, love the facility and most of all the staff that always goes above and beyond to make sure that all my needs are met.Nellybel w. | Overall Experience
The employees are very courteous and helpful. The facilities are clean. I would recommend U-Haul to my friends and family.michael c. | Reservación
The call center rep failed to reserve the correct storage space. Upon inquiring at the Plainville, location the rep could not locate the reservation and really did not care either way!!!!Maria L. | Reservación
Non comentEddie A. | Overall Experience
The only complaint I have is that they dont give you money back if u pay for the month but dont use it til the end of the month. So I lost out on a good chunk of money.Jason D. | Overall Experience
CustcServ not so great. Prior to moving my items out, I called 3 times to downsize my unit. I never received a call back. 3 times and spoke to women (who answered phone) and not one call back!tammy s. | Overall Experience
I had bad experience dealing with uhaul in Plainville,CTChristopher M. | Reservación
I hope somebody from u-Haul will read this.Terrible experience. Boxes was late 12 days from original schedule. At certain point the boxes were lost; nobody from U-haul knew where to find it. Same....Fabricio L. | Overall Experience
very goodOrlando R. | Overall Experience
The staff, security, cleanliness, and overall storage facility was state of the art.rick p. | Overall Experience
Very accommodating and understanding. Communication was also very professional. You do not see great customer service like this anymore. GraciasMark M. | Overall Experience
I rented a UBOX they delivered ok, picked it up to move to the new location ok but when it was time to pick up the empty box it became a problem. They are still charging me rent too.melinda k. | Overall Experience
Due to the pollen that got in the outdoor unit, my medical equipment had to be sent out and cleaned. Which costs more than the unit.John j. | Overall Experience
My reservation time was moved which created a huge problem for me. I will never use or recommend Uhal again.nabeth s. | Overall Experience
Comfortable & cleanErica A. | Overall Experience
I never went to office. Conducted every thing over the phone. Had no problems. Everyone was excellent.David M. | Overall Experience
Very pleased with the experience.Eric H. | Overall Experience
Thank you for a safe place to keep are camper at . I will be back in the fall THank you Ronnie TherrienRonald T. | Overall Experience
Servicios adicionales en esta ubicación
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