Customer Reviews for U-Haul Moving & Storage of Pinellas Park

1,075 comentarios

4015 Park Blvd   Pinellas Park, FL 33781

(727) 545-1723

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(727) 545-1723

4015 Park Blvd
Pinellas Park, FL 33781

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 5 p. m.
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Natasha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAWLY DAVID A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica C.  |  First Impressions 
Rating:
5.0

Very helpful friendly staff!

Deanna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET A.  |  Overall Experience 
Rating:
5.0

Great experience. Wonderful staff.

John C.  |  First Impressions 
Rating:
5.0

They were all wonderful in helping me with my situation, they handled it with great care and compassion and I left feeling a little bit lighter.

tracy c.  |  First Impressions 
Rating:
5.0

I reserved my unit online and went to the office to complete the order. Shannon was super helpful and friendly during a stressful time. The entire property is clean and signage is excellent. One suggestion — keep the bathroom unlocked during access hours.

Judith T.  |  First Impressions 
Rating:
1.0

The general manager was deceptive and rude. Hanging up on your customers and refusing to answer basic questions is not a good way to retain customers. Would never do business here again!

Francine H.  |  Overall Experience 
Rating:
5.0

Ebony at the 9th St. location helped me solve a charge that shouldn’t have been accessed. Girls at Park location very helpful in person and on phone. Both men at Melrose, Roanoke Va. very helpful. This was a bad situation-family death. Thanks for helpfulness.

Angela W.  |  Overall Experience 
Rating:
5.0

Easy breezy check in process, thank you UHaul! :)

TIFFANY P.  |  First Impressions 
Rating:
2.0

We reserved a 10x10 drive up unit. When we went to the customer service office to sign the paperwork, we were told "I cannot do that, you'll have to come back tomorrow." When we came back the next day we were basically told the same thing and then handed a card to call Ebony. Ebony was very nice and did her best to help us out, but there were apparently no units available of the option we reserved about 2-4 weeks prior and were only able to get another unit that didn't fit our needs as well and costs an additional $20/month. Not Ebony's fault, but a really poor experience after moving and having no choice but to pay more, etc

MICHELLE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geoff D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerri B.  |  Overall Experience 
Rating:
3.0

We attempted a couple of times to do online check-in. Got to the part of taking pics of driver’s license and it would not download it. The next day, the day of move-in, no U-Haul employee was on-site when we arrived to move in. The office was locked. We called the number on the office door and was on hold for 20 minutes. After several attempts to do online move-in, I was finally able to check in and gain access. Very frustrating.

Tammii S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Melissa L.  |  Overall Experience 
Rating:
5.0

Great experience with no problems whatsoever! Thank you.

Tammy G.  |  Overall Experience 
Rating:
1.0

Bad customer service

Kenneth O. 
Rating:
5.0

Thank you!

FAITH G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LONNIE P.  |  Overall Experience 
Rating:
5.0

The online check in was easy, the carts and elevator were extremely helpful. My only concern was a man wondering around in the storage unit. It seemed as if he lived there.

Glenda S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregg D.  |  Overall Experience 
Rating:
3.0

At first customer service gave me the run around when it came to locating the U-Haul truck size I needed. When I arrived to the location they didn’t have the right sized truck and the desk agent informed me I did not have a reservation so all of this put me three hrs behind schedule. After finally getting into the right truck size (at another location) they gave me a wobbly UHaul where the back end swerved if you drove close to 40mph. I almost swiped two vehicles. Overall I got my moving done but this experience was a major headache.

Robert p.  |  First Impressions 
Rating:
4.0

There was no dash lights, no rear shock, im use to drive fire engine

Donald J. 
Rating:
2.0

Customer did not leave a comment.

DERRION H.  |  Overall Experience 
Rating:
1.0

Used UHaul storage for about 1.5 years and price increased two times. Never complained but when we were moving out I saw damage. Water leaked in unit, damaged a lot of furniture and other personal stuff. Paid extra for climate controlled unit and it didn’t feel too much different from outside temperatures. Tried checking out of unit but sign on door said to go to another location. No point of checking out at a different store front so I tried calling the other location about five times. Eventually, after being on hold a customer service rep would answer. Service was below standard to terrible. Got passed around from agent to agent and on hold off and on for over an hour. Finally, about the 4th or 5th agent said he had a solution and I could checkout online. Would have been helpful if the first person could have given me that information. I don’t plan on using this location or a storage unit from uHaul again.

Kalee M.  |  Overall Experience 
Rating:
3.0

Reserved this ahead and got a call a day before the move; stating that there was no equipment at the location I needed. I do not have a vehicle of my own and I'm moving solo. So, the location had to be changed. They didn't have the van I requested. So, I had to make do with the 10 foot truck. They also didn't have the dolly I requested. So, I had to lug heavy items up and down stairs with a heavier appliance dolly. The best part of this experience was the lovely lady behind the counter who did everything she could to make my move a possibility. Not only does moving make me nervous but handling things that don't belong to me, sets me on edge as well; not to mention, driving a big vehicle where I can't look through a rear view mirror. She was the shining moment of this experience and gave me a big sigh of relief, when she walked me through everything I needed to know. Five stars to her! She deserves a raise!

Rebecca J. 
Rating:
5.0

Everything was excellent just moved out of state

joseph s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel M.  |  Overall Experience 
Rating:
5.0

I was going by through hard times and U-Haul helped me trmemdously

charles u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  First Impressions 
Rating:
5.0

Best staff at any self storage I've ever been to. I recommend this facility to everyone.

Kenneth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

penelope d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATT F.  |  Overall Experience 
Rating:
5.0

There was some problems with my unit size that was set for Me in Detroit but Ebony fixed everything and had us ready to move in a unit it was $75 more then what I was told but we had to return the uhaul so thank you Ebony for all your Help ....

Israel P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
1.0

I got there at 330pm and they gave me the wrong locker. Also the office hours stay until 5pm nobody was there at 330!!! I had to wait until 5 for somebody to come back to the office to then give me another locker which was bigger and charge me an additional 30 dollars for a 10x15 when I only needed a 10x10 room!

Rob W.  |  First Impressions 
Rating:
5.0

The staff was very nice and friendly. She did everything by herself, from check in to check out. She even helped with the equipment. Judith and Tom Cody Vicksburg, MS to Florida.

Thomas C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KATHY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

I forgot her name but the girl with the glasses who helped me (she's a veteran) was amazing! She answered all my questions and explained how the auto transport worked / what I needed to do. She was very patient and went above and beyond.

Vincente A. 
Rating:
5.0

Customer did not leave a comment.

WAKAI A. 
Rating:
2.0

I'm sorry it turned out to be very very confusing at times and people were doing what they wanted to do and not what we needed to do. I'm sorry we irritated the people working. We need help and it didn't matter. First time user!!!!

LYNDA L. 
Rating:
5.0

Customer did not leave a comment.

WAKAI A. 
Rating:
3.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lloyd C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elena p.  |  First Impressions 
Rating:
2.0

Very disappointed, one year to have my storage space repaired was not done mold started to grow in the units and all of my clothes. I spoke to three different managers and nothing was done to assist me the customer. I will never recommend do U-Haul storage for anyone..

WAYNE H.  |  Overall Experience 
Rating:
3.0

Very nice employees and professional

Condria B.  |  First Impressions 
Rating:
5.0

A lady named Ebony was working when I picked up the truck. When I called Uhaul to rent the truck was told this location was unmanned & would need to use my phone, get a code to open lock box, but thank goodness Ebony was there or I would still be sitting there trying to figure out how to get the key! All the Uhaul agents I dealt with were very helpful & knowledge!!

Wanda W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN E H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIOLET F D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
1.0

Workers were not even at the office Got the keys at the lock box but the truck was not even there Terrible experience never again

Nicholas G. 
Rating:
5.0

When I initially requested the unit, your staff was able to assist me very well and provided the information I needed to know. I had the unit since 2008 and appreciated the service I received. I also rented a U-Haul to move my belongings and the process was excellent. Thank you U-Haul

MAGDALENE C.  |  Overall Experience 
Rating:
5.0

Fast and eficiente.

TERESA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelee A.  |  Overall Experience 
Rating:
5.0

Great facility. I will use again

louis c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyman Q. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luke M.  |  First Impressions 
Rating:
5.0

Customer service is excellent! I had storage for 8 months and everyone was very nice and helpful!

Phyllis B.  |  Overall Experience 
Rating:
4.0

this was first time i used mobile checkout - it worked but it did take a fair amount of time to checkout. Even though i pre-prepared well in advance, at one point the app asked me for some surprise information that wasn't included in the orientation/ pre-checkout instructions so it wasted a lot of time for me to get that info. Better pre-checkout instructions would be helpful, but overall the process did work and i was able to checkout the equipment earlier than the store hours.

James S. 
Rating:
5.0

Customer did not leave a comment.

MARYROSE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO M.  |  Overall Experience 
Rating:
1.0

Closed and hour early. I requested to have someone assist me when picking up the truck but because they closed early I was left outside in the rain trying to figure out the online way to obtain the key from the box and have to do a walk around the truck before hand in the rain.

Marcelino F. 
Rating:
3.0

Could not find my reservation

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY W.  |  Overall Experience 
Rating:
3.0

They don't answer the phone at all … they tell you to call if you have a issue n never answered ALL WEEKEND

Kim I. 
Rating:
5.0

Customer did not leave a comment.

Tina M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSHUA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN G.  |  Overall Experience 
Rating:
1.0

Your customer service sucks, 49 minute wait times, no good answers once we finally got through. Ridiculous! Stores seemed understaffed, waited in line for over an hour, didn’t have truck ready until 8 hours after reservation. Had to reschedule laborers and had to get someone come back to the store to pick me up.

Gregg D.  |  First Impressions 
Rating:
5.0

very helpful...waited for us to arrive to pick up trailer

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Trinity C.  |  First Impressions 
Rating:
5.0

The unit was perfect - easy access and I was in/out a lot over the past few years. It’s unfortunate the ingress/egress is so challenging due to the one driveway and high traffic area. Really had to plan the approach with traffic flow. Bathroom was appreciated, but quite gross and messy at times. Never saw staff much when there - door was often locked, including during what I thought to be normal business hours, but really wasn’t paying much attention - just noticed when people were trying to access from outside of the gate. I enjoyed my time there. If I hadn’t moved, I would still be a client.

sylvia a.  |  Overall Experience 
Rating:
5.0

Shanon is an absolute doll and was so friendly and helpful, when our day was completely stressful she made us feel alit better and so comfortable leaving our stuff in your care. Thank you for a great experience The Gillens

Mark G.  |  First Impressions 
Rating:
5.0

Never had any problems

Ryan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca J. 
Rating:
5.0

Brittany was very friendly, effecient and professional.

Tom L.  |  First Impressions 
Rating:
1.0

Made a reservation for a truck and a storage unit and I needed a 5x5x10 and I received a 5x5x5. I told the woman on the phone I was storing a studio apartment. The facility didn’t have any units available so I had to find something else.

Shakira H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN G.  |  First Impressions 
Rating:
3.0

It was probably my own fault that the climate controlled storage wasn't available by the time I arrived from GA. I had two days of delays and upon arrival, I was only offered outside storage. As I say, it was probably because of my delay, and the inside storage was given to someone else. If it .. wasn't my fault .. that I did not get the inside storage, I'd like to know, please. T.y., Dennis Stephens 727-768-6705 dennis.stephens.ds@gmail.com

Dennis S.  |  Overall Experience 
Rating:
4.0

Was no light by my storage it was burned out and didn't replace it was hard to see

mary f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven w.  |  Overall Experience 
Rating:
1.0

Pinellas park Uhaul is a rip off. I rented a truck from there yesterday, and the same gas that was in the truck at pick up was returned that way! I was charged for gas that I didn't even use. I want my money refunded

Iosha W. 
Rating:
5.0

The 15' foot truck that was provided, while clean and handled well, had a mildew smell in the cabin that lingered the entire duration of the rental. I tried wiping down all surfaces and even sprayed febreze, but the smell came back.

michael E. 
Rating:
1.0

Customer did not leave a comment.

Kaleb L.  |  Overall Experience 
Rating:
1.0

Do not allow a customer to reserve a U-Haul outside of normal business hours.

Andrew S. 
Rating:
4.0

I was given two different locations that I had to visit, one for paperwork and another for the unit?! When I arrived at the first location to complete paperwork (as instructed on my confirmation paperwork), I was told “No you have to go to the other location “…which caused me to add additional mileage on the truck that I didn’t have too!!

Nona B.  |  First Impressions 
Rating:
4.0

Would have liked the location to be closer to my home.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

DAVID BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Ted H. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Jorge G.  |  First Impressions 
Rating:
1.0

Was given a gate code to get through the gate that worked, but unit itself was locked and would not open upon arrival, with no direction or way of opening it. Not fun after driving across the state. Arrived after office hours because the U Haul truck given to me had a dead battery. Cancelled the storage space and found elsewhere to store my entire apartment belongings.

Benjarong M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
1.0

Whoever the two girls were in the front office were rude, unhelpful, picking fights and being just down right obnoxious to me and my boyfriend. We will never return to this U-Haul location.

kelly b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherlonda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORDANA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORDANA E. 
Rating:
5.0

Customer did not leave a comment.

Donald A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theresa z.  |  Overall Experience 
Rating:
2.0

No one their on Sundays

Claudia R.  |  Overall Experience 
Rating:
4.0

2-3 visits we have seen homeless folks on site. Walking around, sleeping, etc. it was a hassle getting our wireless remote deposit back. Had to get customer service involved.

Munuel F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Brooke C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

destiny e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I like the location and the staff

CJ M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

Lowell D. 
Rating:
3.0

Booked a 10x10, but was told that one wasnt available....this issue is booking means nothing apparently. When I booked it, it was available. Now I am paying more for a larger unit, I didnt need a larger unit. I needed a 10x10. Is it really first come first serve? So you book as many as possible knowing that that size unit may not be available when a customer shows up at the location and the appointed time? Bait and switch? Not happy that I am paying more for a larger size that I didnt need. Of course you knew I had few choices when I show up with a truck to unload.

James R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Wayne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taryn C.  |  First Impressions 
Rating:
1.0

OK originally me and my crew were loving the U-Haul and the help that we were receiving (at FIRST). however, when we called to extend our truck for a second day we were told that we qualified for a month of free storage as well (awesome!) so we booked the storage unit for the first floor and then the next day when we go to drop off the truck we literally cannot access our storage unit whatsoever (through the website or ANYTHING????) and there is literally no help on the grounds and no help on the phones and of course the system happened to be down everywhere that day. then, U-Haul tells us that we can return a truck the next day free of charge and they would figure out our storage issue (again, awesome!) THEN, The next day the woman on the phone is telling us that she has no records of the storage unit we booked and has to book us another one. I ask if she has one on the first floor and she says yes. THEN, we are told later on, YET AGAIN, that records of our storage unit booked cannot be found AND WE HAVE TO BOOK IT AGAIN FOR A THIRS (THIRD!!!!!) TIME but now there is no available units on the 1st floor (and we have large furniture) and we have to LUG ALL OF OUR STUFF ONTO AN ELEVATOR TO THE SECOND FLOOR AND I HAVE ASTHMA. at this point I WISH I COULD GIVE ZERO STARS. LITERALLY THEE WORST CUSTOMER SERVICE IN HISTORY. Look elsewhere for your moving needs, I don't see uhaul being around much longer if this is their deranged idea of "Customer Service" the free storage turned out to be a MIGRAINE of issues that was way more trouble than it was worth & I would've told them to shove the "free storage" option if I knew that. the only ONLY sliver of okayness was the dude at the location we dropped everything off in was able to keep his cool when me and my boyfriend were rightfully angry about this atrocious experience.

kelly b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

All great

Jose G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

loretta s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BIANCA D. 
Rating:
5.0

Customer did not leave a comment.

PIERRE M.  |  First Impressions 
Rating:
2.0

Customer Service was extremely poor.

ZAHRA J.  |  First Impressions 
Rating:
2.0

I was very disappointed. I had a 10x20 storage unit reserved. When I arrived to the office, I was told there were no 10x20 available, only 10x15. Unfortunately, we were in a position where we had to take what was offered and now are struggling as to what to do with our remaining storage because another unit will put us over budget. Extremely disappointed in that. It's a nice facility but not honoring a reservation looks really bad.

Pauina P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES B.  |  Overall Experience 
Rating:
5.0

Unless you know the trick to getting into the driveway, it's easy to miss it.

Tim H. 
Rating:
5.0

They were very friendly oh, and went out of their way to ensure an easy transition of not only unloading this truck but as well as returning the truck. It was a very nice experience.

JEFFREY C. 
Rating:
5.0

Well the iceberg auto location after pre booking my truck two weeks in advance still didn't have equipment called your 66st n location and Peggy went out of her way to find me a van since for the third time in a row the vehicle I pre order is never there for me

James L. 
Rating:
3.0

I am giving an average on our experience mainly because of when we first arrived to UHaul Storage. We had a reservation for the unit but when we got there, no one was in the office, even though the hours posted said someone should have been there. After sitting on hold for 30 minutes, we ended up having to go to the UHaul rental place about 5 miles away to get the code and unit number for our storage. We were told that they did not have enough employees to staff the office on that Sunday. I told them if that was the case, then a sign should have been posted or I should have been contacted about it. It was quite annoying after driving with the trailer for 5 hours to find this to be the norm we were told. Thank you!

Sharon C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jane H.  |  Overall Experience 
Rating:
5.0

Brittany and Rico were very helpful and went above and beyond!

Zach A.  |  Overall Experience 
Rating:
5.0

Park some of the rental vans inside the gated portion of the property. (no place for customers to park but handicap space.)

THOMAS K. 
Rating:
4.0

Our only issue seemed there wasn’t anyone in the office most of the time! Other than that it was great.

Steven S.  |  Overall Experience 
Rating:
5.0

i always had god service from uhaul

joseph s.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
3.0

Collection processes surely violate fair debt collection practices. Office would call multiple times day payment was due. Not past due. even though we had a history of timely payment. Many times just hang up and not leave messages. I complained about this at one point and asked manager to call me but that person never did.

Leslie S.  |  Overall Experience 
Rating:
4.0

Had a bit of a hard time finding a taxi to get back to my new townhome 9 miles away from this drop-off location since there were no Uber drivers anywhere nearby who would come pick me up. Recommend this location find and work with a local Uber driver or private taxi company to set up some kind of an arrangement, perhaps with U-Hauls online system, so those like me who drop-off a one-way rental truck don't have to wait an hour for a ride back to their new home. Other than that inconvenience, the receptionist here (Liz) was very friendly and the drop-off experience was smooth and easy, and she sent me my closed out rental contract via e-mail within 30 minutes after checking my drop-off truck for damages (none), mileage, and fuel tank level. I was also real happy with my pick-up location service in Pinellas Park, FL 90 miles north.

Edward M. 
Rating:
1.0

Nobody was there! I was supposed to drip off my truck at 8am and I waited 15 minutes before I just left the keys. Then I got a fuel charge! WE GOT THE TRUCK EMPTY SO WE RETURNED IT THAT WAY!

James J. 
Rating:
4.0

When I arrived for my pick up the entry gate got damaged by another customer. I was having trouble with my reservation and despite the chaos outside the employees were incredibly patient with me and able to help me on my way. It was a quick pick up process and upon my return the gate repair was already completed!

HOLLY ROSE M. 
Rating:
2.0

Sucked

Claudia R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Iracema H.  |  Overall Experience 
Rating:
5.0

I was immediately impressed by the efficiency and helpfullness of Brittany, your employee assisting with my move in. Her reccomendations facilitated a smooth and uneventful storage experience. An extremely valuable asset to your business for people going through the stress of moving.

PETER L.  |  First Impressions 
Rating:
5.0

Customer service was exemplary.

Tammy M. 
Rating:
5.0

The Hand Truck in the back was laying on the floor and when I went to brake it rolled hitting the back door. I rented truck to return to east coast and never opened back door. It should be tied to the wall.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
4.0

Customer did not leave a comment.

Max B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

n/a

Donald S. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
5.0

The people here have done so much for me. From moving in to checking out has been a great experience and if I need storage in the future, this is the place I would go.

Ava T.  |  Overall Experience 
Rating:
5.0

Great to work with. They have my future business.

James S.  |  First Impressions 
Rating:
5.0

Very courteous service.

loretta s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis B.  |  First Impressions 
Rating:
5.0

The guy at the desk was really nice & helpful

Kiarra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis B. 
Rating:
5.0

Customer did not leave a comment.

amanda m.  |  First Impressions 
Rating:
5.0

I can't think of a think of a thing. Home delivery and pickup came to mind but with the location so near, it's certainly not important.

Darryl S. 
Rating:
5.0

Las atenciones muy amables y sastifactoria y el ajente que nos atendio muy profecional, estoy muy sastifecho 👍👍 🌟🌟🌟🌟🌟

Joel Q.  |  First Impressions 
Rating:
5.0

Great people at this location. Clean unit with easy access. Would recommend to anyone.

BRENDA B.  |  Overall Experience 
Rating:
5.0

Both pick up site and return site were very nice and helpful. Pleasant experience!

Steve E. 
Rating:
3.0

The girl who checked out the vehicle to us was very nice and professional, but the guy who checked the van back in was a rude, the if. Not only did he try to rip us off, he was rude and hateful. He told me I owed $98.00 and change. When I questioned the bill, he squwaked and became meaner. He snapped at me requesting my last name while checking his computer. How could he quote me the original price without my name. The discussion got worse once I challenged him, he even through the girl who checked us in, under the bus. When I told him what the girl said to me upon checking the vehicle out, he told me that she must have been being nice. What does that mean, that she is usually mean and unprofessional like him? Not only did this jerk try to rip me off charging me 98 dollars rather than the 68 that I owed, he ruined my mood first thing in the morning. I was his first customer of the day. I feel sorry for anyone who had the misfortune of encountering this guy after me. I will never go back to this store/location, ever! You are only as good as your employees

Jimari H. 
Rating:
3.0

Contactless pickup was not working due to the UHaul website going down briefly, but since the office was closed I was not able to get immediate help. I also had things missing from my order, but had no issue in refunding them once I returned and the office was reopened.

Holly Rose M. 
Rating:
5.0

Customer did not leave a comment.

Bradey B. 
Rating:
4.0

Final price was 3x what was expected. Over pricing should be better explained to seniors.

Mary Ellen D. 
Rating:
5.0

Customer did not leave a comment.

Elanie d.  |  First Impressions 
Rating:
5.0

Thanks I will recommend to families and friends and colleagues

maxine c.  |  Overall Experience 
Rating:
5.0

The clerk did not follow instruction I have collission and c card ins instead and I got charged $10.00 cdw I expect a credit I rent twice A month from locations around park blvd

Hector V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Local Pinellas Park people were great! I had issues with trying to cancel my space via telephone. On Thursday 12/24/20 I spoke to a girl (did not get her name) and canceled of space as we no longer needed it. She was helpful and said that the space was canceled and we did not need to do anything else. Unfortunately on 12/27/20 I got a charge for the upcoming month on my CC as it was setup on autopay. I called on 12/27/20 and spoke to a very rude lady who said we could not cancel over the phone and had to do this in person. She was nasty and we hung up on her! I did get everything taken care of in person with Richard (local Pinellas Park) and he was great! Your telephone service needs help as this was not a good experience at all.

Keith H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

Berton C. 
Rating:
4.0

Price was twice the cost of all the ones around them.

De wayne B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward B.  |  First Impressions 
Rating:
5.0

The staff was professional courteous and very helpful. I got a unit the day I requested one it was easy access and very clean. I’m grateful for the service and for the dependable care my belongings and my storage needs received. I highly recommend the storage facility.

Phyllis H.  |  Overall Experience 
Rating:
5.0

Thanks for your help

Edward B. 
Rating:
5.0

Richard assisted me with the whole process. Appreciated his help greatly!!

Jaime T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
3.0

The truck was in poor physical condition and poor mechanical condition. Drove poorly and battery light was on. When I returned the truck the person there informed me it was scheduled to go out for maintenance that day.

Candice S. 
Rating:
5.0

Brittany was most helpful!

Stephen C. 
Rating:
3.0

The self check in needs to be faster! The lady kept giving me problems with my check in and it took almost 30 mins just to check in, it would've took less time to actually see a person and get checked in rather than use my phone

james R. 
Rating:
4.0

No comment

Jose G.  |  First Impressions 
Rating:
5.0

Why is it not 24 hour access? Especially with the pandemic and all

Kaleb L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN B.  |  Overall Experience 
Rating:
5.0

Richard was very helpful making in my moving and storage process better. Thanks Richard!!

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

Customer did not leave a comment.

Mirsad M. 
Rating:
4.0

Great customer service. Very efficient and friendly . Truck signals and electrical was shorting out causing hazard while in traffic .

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Ruth F. 
Rating:
4.0

Customer did not leave a comment.

Mary F. 
Rating:
2.0

No one was at the site when we were scheduled to pick up the vehicle. Called the 800 # at the site and put on hold for about 20 minutes. Had to leave without the vehicle and return later when someone was there. It was definitely an inconvenience for us.

Kathryn B. 
Rating:
2.0

I was told at arrival truck was double booked. Had to wait 45 minutes for truck that was dropped off to be given to me. Per oderea dolly and there were none available. Large piece of gass was broken in back of truck from prior renter that I cleaned up. Dropped off truck and internet was down. I still have not been credited my deposit.

Lisa S. 
Rating:
1.0

The gentleman running the show was short and condescending. Also put a dent in the back of my truck attaching the uhual. NEVER APOLOGIZED. And did not offer any restitution for the dent. Poor service. Second time having a horrible experience in the pinellas county area!

Kristyn L. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The staff went above and beyond to help make my moving experience the best it could be. I wish tjere was a 10 star rating!!!

april w.  |  First Impressions 
Rating:
5.0

Delightful and helpful staff. Highly.reccomend

april W. 
Rating:
5.0

Best location. Very helpful staff

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F.  |  First Impressions 
Rating:
5.0

Richard was super helpful which allowed me to get my furniture from store.

Donna H. 
Rating:
5.0

Great place to use for storage

sonia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Holly M.  |  Online Move In 
Rating:
4.0

It's annoying that the mats and dolly take up space in the truck when we did not request them.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
3.0

The facility is convenient access to my home. However when I scheduled my climate controlled unit I was unaware of it's location on second floor, my disability inhibitors my ability to be able to accept that location. I went to the management to change the location and was made to feel as a burden. I accepted the disposition of the employee and rented a floor unit with climate control, asked if this unit would be put on auto pay, I was assured that it was indeed on auto pay. Fast forward to a month later, I get three emails reminding me of my rent on two units, however I have one unit. I call the Uhaul rental but get the hotline, the lady assured me it would be taken care of but unfortunately days later, after oral surgery I might add, I'm called to pay for two units. I attempt to explain the situation yet again, the lady is absolutely helpful and pleasant I was able to pay for one unit and was assured the extra unit will be discontinued. I think if the employee that first dealt with me would have done his job efficiently the enormous situation of conflict and extra stress. Then I wake up with two emails that each unit has been paid for, thank you. That is why I have given the rating I have. Regina Herrick

Regina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Loved my experience here! Highly recommend

Annamarie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

We are very pleased with our first time ever using storage. Very clean and convientent. friendly staff. very well lit.

James D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus G. 
Rating:
2.0

Not a clean facility and Bad communication skills with management.

brenda u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene C. 
Rating:
5.0

Customer did not leave a comment.

kenneth C. 
Rating:
5.0

I have tried to look for the URL to complete survey for free remote and absolutely unable to do so.

Regina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANYA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

I had an overall pleasant experience with U-Box during my cross-country move. Initial loading and final unloading for a single box were great. Unfortunately, my U-Box arrived 10 days late due to a box mix-up, but I was well-compensated for the long delay, which I thought was very fair. I would recommend their services.

Zachary Z. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
3.0

The woman who did the transaction was abrupt and sharp, almost rude. She was not wearing a mask and sneezed on my credit card and drivers license. She never smiled or made me feel as though I mattered as a customer. She needs to learn some people skills, patience and politeness. She should not be dealing with customers. She is giving your business a bad name. My positive review is mostly based on my experience as a storage customer.

Barbara P. 
Rating:
5.0

Richard is top notch. He is very professional without being difficult. His communication style is clear and precise. Good salesman, great representative.

Gerald S.  |  Overall Experience 
Rating:
5.0

The young lady that did my paperwork was very courteous & helpful.

robyn k.  |  First Impressions 
Rating:
5.0

Nothing, it was all good.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F.  |  First Impressions 
Rating:
5.0

You were awesome, Paul was so helpful I even got a month storage for free. Keep doing what you are doing, awesome job😊😊

Diane F. 
Rating:
4.0

Customer did not leave a comment.

Somienne B. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Elga C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
4.0

Asks for far too much PII. I'd rather they use a credit checking service to screen customers rather than collect and hold 3 phone numbers and alternate contact information.

Wei H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
4.0

The unit we were in ended up leaking from the ceiling during rain. It was a 10x10 drive up unit. U-haul had roofers come out to fix it within a week. A few weeks later during rain we came back out to check but unfortunately it was still leaking. U-haul gave us an indoor unit at no charge to put some of our stuff in to keep it clear of the leak and we put a trash can in to catch any water before it was fixed again. They also didn't charge us for a month of storage. During this process the staff was VERY apologetic and accommodating. They don't have control of roofs or rain so I think they did a great job to help us as much as they could.

MAJA L.  |  Overall Experience 
Rating:
5.0

Richard and Dan were very professional and helpful throughout our return process of equipment and moving into the new storage facility upon arrival from Texas.

gene m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

annette P. 
Rating:
5.0

Customer did not leave a comment.

JOAN P. 
Rating:
5.0

Great experience & will definitely recommend!

bonnie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
3.0

Lot too small. Angila was super sweet and super helpful!

Courtney D. 
Rating:
5.0

I DEFINITELY will recommend this location for U-haul rental...

Cherish W. 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
5.0

This was so much easier than in the past. I would definitely recommend to others.

Tonya D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Keisha C.  |  First Impressions 
Rating:
4.0

Its all good.

ANDREW G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GREGORY R.  |  Overall Experience 
Rating:
5.0

Office staff very friendly & Helpful.Clean well maintained units & grounds. Plenty of flat bed carts to help move personal items

Kerri B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki H.  |  Overall Experience 
Rating:
5.0

Andrea was most kind

Luke P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIREILLE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krystal R.  |  Overall Experience 
Rating:
5.0

Very satisfied

John P.  |  Overall Experience 
Rating:
5.0

The lady at this store was very nice and knowledgeable. Was in and out, with out a reservation!!! Thank you!

Darrell L.  |  First Impressions 
Rating:
1.0

I was told false information multiple times and was charged after told I wasn’t going to be . This makes me not want to associate myself with uhaul anymore I have never had a problem Before.

emily r.  |  First Impressions 
Rating:
5.0

I would use this business again.

Murray L.  |  Overall Experience 
Rating:
5.0

Great service. Always a nice smile and courteous attitude. Clean place. Would definitely use again.

sonia c.  |  Overall Experience 
Rating:
5.0

I am very happy that I chose this facility to store my things. The personell were great and the location is very convenient. It always felt safe to visit and the facilities were clean.

Mikael B.  |  Overall Experience 
Rating:
5.0

Helpful and pleasant service

jennifer J.  |  First Impressions 
Rating:
5.0

Clean, well managed and convenient.

Douglas L.  |  Overall Experience 
Rating:
5.0

Great experience no issues, everyone very friendly & efficient

miranda a.  |  First Impressions 
Rating:
5.0

Excellent

REDA C.  |  Overall Experience 
Rating:
5.0

Great service and friendly customer care.

Sabitrie H.  |  First Impressions 
Rating:
5.0

Angela is great! Very professional and personable.

Wade D.  |  Overall Experience 
Rating:
5.0

Great job

Tony D.  |  First Impressions 
Rating:
5.0

Nice

Yolanda V.  |  Overall Experience 
Rating:
5.0

GOOD STORAGE EXPERIENCE.

CHARLES h.  |  Overall Experience 
Rating:
5.0

Excellent

Charles F.  |  Overall Experience 
Rating:
5.0

Very helpful and polite staff!

RANDALL W.  |  First Impressions 
Rating:
5.0

Anita was extremely personable and went above & beyond to make my experience good.

Wade D.  |  First Impressions 
Rating:
5.0

Paul was very helpful, the unit was easily accessible, and a large size.

Jennifer G.  |  First Impressions 
Rating:
5.0

Professional staff convenient location secure and clean

james h.  |  Overall Experience 
Rating:
5.0

Nice place and the staff was always helpful 😊

Nicole C.  |  Overall Experience 
Rating:
5.0

Good Job guys!!!

Carlos L.  |  Overall Experience 
Rating:
4.0

I recommended this to my friend and she got one.

Regina G.  |  Overall Experience 
Rating:
5.0

We were very pleased with site and service

Teri W.  |  Overall Experience 
Rating:
5.0

Excellent service!!! 100 stars

Jenny P.  |  Overall Experience 
Rating:
5.0

Nice place

Alexis D.  |  Overall Experience 
Rating:
5.0

Paul and his team at the Pinellas Park UHaul are absolutely the best. We stored our personal items here for a year and were treated with professionalism with that touch of being family. Thank you.

Robert S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

venicnt d.  |  Overall Experience 
Rating:
5.0

Thank-you

Aline B.  |  Overall Experience 
Rating:
5.0

Friendly service and helpful staff

Kathleen P.  |  Overall Experience 
Rating:
5.0

The best! Paul is very professional and informative. Angie in the office is always willing to go out of her way to be helpful. I never had any issues with bugs etc as their cleaner Diane is amazing!

JILL Y.  |  Overall Experience 
Rating:
4.0

I was there for almost 20 years and each manager was cordial and helpful. I appreciate the service and will always recommend you to my friends.

CAROLYN B.  |  Overall Experience 
Rating:
1.0

Unit was locked when I got there with movers and furniture. Could see someone in office but shes yelling at me "we're closed" she was very rude and took her time getting me in.

jayne b.  |  First Impressions 
Rating:
5.0

Experience was good.

Rafael N.  |  Overall Experience 
Rating:
5.0

Very nice

PATRICIA N.  |  First Impressions 
Rating:
5.0

Dan is vey professional and knowledgeable. Great personality!

Tracy A.  |  First Impressions 
Rating:
4.0

Even with the construction going on they were very helpful and still easy access to your storage unit. I also like the way it's gated all the way around

William W.  |  First Impressions 
Rating:
5.0

None

BRITTANY X.  |  Overall Experience 
Rating:
5.0

Very satisfied

linda m.  |  Overall Experience 
Rating:
5.0

I was treated with respect and kindness. They had everything I needed for boxes, wrapping paper, and tape in stock and a very fair price. I never knew how much Uhaul had to offer until now.

Doug M.  |  First Impressions 
Rating:
5.0

Very nice people

MICHAEL P.  |  Overall Experience 
Rating:
4.0

Had no problems

ector r.  |  First Impressions 
Rating:
5.0

I Forget the girls name, but she was very helpful with this size I would need, and also to send me to wear to rent a truck. Also, I had to change the date of moving in and she did it with no problem.

Janet K.  |  First Impressions 
Rating:
5.0

Highly recommended for this Uhaul storage, been using here for over 5 years, clean facilities, friendly employees n customer services, reasonable prices. Thank you Uhaul I'll go back using in future.

EMIN L.  |  Overall Experience 
Rating:
5.0

Paul the manager of the storage facility is an excellent customer service expert very friendly and professional and made my experience very easy and enjoyable I thank him for everything. jerry

Gerard C.  |  First Impressions 
Rating:
5.0

Always great friendly service

william r.  |  Overall Experience 
Rating:
5.0

Nothing more then satisfied doing business with Uhaul, I've been using there storage since 2013 until now..thank you Uhaul..👍🏼

EMIN L.  |  Overall Experience 
Rating:
5.0

Wonderful place. Manager great. Been here two different times. Wouldn't think of going ano other place Lyla Ridley

lyla R.  |  Overall Experience 
Rating:
5.0

Best experience ever. From the very start until the last day. Paul is the man.

Sandra J.  |  Overall Experience 
Rating:
5.0

Very well indeed! All services were very grateful. Thank you sincerely!

ronald p.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful and professional in the two years that I rented the storage unit.

denise M.  |  Overall Experience 
Rating:
3.0

The manager was excellent. Nothing wrong with the facility. The reason why I would not recommend the facility and rate it " average " is simple: The increase in price 4x while I had the unit.

NILES H.  |  Overall Experience 
Rating:
5.0

Very very helpful & friendly

Melanie H.  |  Overall Experience 
Rating:
4.0

Our storage was short but the employees were nice and very helpful. I was surprised that the facility was not totally fenced in.

WAYNE A.  |  Overall Experience 
Rating:
5.0

Excellent service.

Traci Samuel C.  |  Overall Experience 
Rating:
5.0

Thanks!

JAMES T.  |  Overall Experience 
Rating:
4.0

Great customer service. I had a storage unit for a long time there never any Problems I would Recommend it for anyone looking for storage

MICHAEL H.  |  Overall Experience 
Rating:
4.0

Didn't like the constant increases every year. Pure greed.

ANITA C.  |  Overall Experience 
Rating:
5.0

Staff always friendly and helpful! Process was easy & painless.

Samantha B.  |  Overall Experience 
Rating:
5.0

Great place.

randall J.  |  Overall Experience 
Rating:
5.0

Paul Marx and the team at 4015 Park were always courteous and looking out for my home furnishings in air conditioned storage. I was happy and confident to have used this facility. Dr McFarlane

Josephene M.  |  Overall Experience 
Rating:
5.0

Owner Paul is the best! I will return if I need the storage and will recommend it to others!

Jane T.  |  Overall Experience 
Rating:
5.0

Very clean, loved the climate control and kept my furniture nice for an entire year!

Carmelita H.  |  Overall Experience 
Rating:
5.0

Great experience, no complaints!!

Tacie H.  |  Overall Experience 
Rating:
5.0

We were more than satisfied with the service of the staff and the facility.

PAT B.  |  Overall Experience 
No reviews have been submitted for this location.

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