I was told i was not allowed on the premises in 2018. They locked my storage unit. They changed my door code. I had NO access to my stuff since then. Even AFTER a $900 payment, imI STILL remained LOCKED OUT. I was never given access, i was never notified, i never heard ANYTHING from them. As far as i was concerned, my stuff had already been sold when they had the police called because they thought i was running a business out of the unit, then thought i had hazardous material, then they assumed i was living there. I was locked out of my own stuff. I still paid. And i was still denied access. Disgraceful and will never use U haul EVER AGAINTyler T. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Philadelphia
Philadelphia, PA 19107
(NEAR Broad & Vine St METER PARKING ONLY)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very friendly & helpful staffRALPH D.
I was charged double for my rental. When I went back to U haul to talk to someone about it the store was completely empty and I was alone in it trying to find help for 10 minutes before a manager came out of his office. He saw the mistake and said he would reimburse me but only reimbursed half of what I was owed. I have tried calling but can't get through to anyone.EMMA G.
Satisfied customerSHAWN W.
Everyone was very friendly and helpful! When someone parked illegally in the loading zone, blocking anyone else from getting in, the manager took prompt action to solve the problem in a courteous manner. The facility is safe, clean, and well managed!Christine H. | Overall Experience
There were no cart availableAnastasiia S.
El cliente no dejó un comentario.JACQUELINE S.
When I went to close out my account, my unit was over run with mice feces.Dennis H. | Overall Experience
The associates at pick up and at drop-off were very helpful and professional, I don't rent U-Haul trucks/vans often, and it was a pleasant experience. Thank you again!Aliaksei R.
Customer service was horrible. The associate was speaking to me with her mouth full of food. She could not care less what I was asking for. Gave me a truck that was blocked off. Then when I came back to let her know, she wanted ME to know the number of the other truck blocking it. She did not even want to get off her seat. Then she gave me keys for a new vehicle but never sent the right link to my phone for me to check the fuel level and pictures. So I had to come in to see her again. Overall experience was really poor.Katsiaryna B.
El cliente no dejó un comentario.NIA D.
El cliente no dejó un comentario.RYAN J.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.REBECCA C.
Good work!SHAWN W.
Some confusion with the checking out process of the storage unit. Otherwise all went smoothly. thank you.cecelia d. | Overall Experience
The loading dock is a bit small. I had a moving company move my storage items to a new apartment, and there wasn't enough room for them load the items quickly.Pho N. | Overall Experience
El cliente no dejó un comentario.JAYCINAH S.
The young lady at the front register was very rude, she was on her cell phone; also not willing to give the proper information. Very poor customer serviceCHRISTIAAN J.
El cliente no dejó un comentario.Nasim M. | Overall Experience
El cliente no dejó un comentario.Joseph D.
Quick and friendly service. Easy return.MARGARET R.
1)Reserved storage unit wasn't available. I got a smaller one temporarily with a promise that larger one will become available and someone would notify me. That never happened. 2) On the first visit after office hours entry was not granted to the building. Other people were going in without problems but I couldn't. I had a full car of things to unload. Despite numerous calls nobody assisted and I had to use another storage unit in NJ. Office worker had to do something day later to fix the system to make sure my access is working. 3) On the first month automatic payment didn't go through and I was charged late fee. All information provided for the payment was accurate (I took screenshots). I asked for more details so that I can clear it up with the bank but I never got any answer from U-Haul. Also, there was no notification that my payment was rejected. System notification was sent days later when late fee was applied. 4) office staff (not the manager) was actually helpful, but system failed on all other placesUros K. | Overall Experience
The employees at this location were also unprofessional and rude. The lady that checked me in was burping and complaining about how tired she was to me. She was very short with me and impolite when speaking. I would highly recommend looking into re-hiring.SARAH N.
Good work!SHAWN W.
The front desk lady was so rude and ignorant. The manager is consistent though which is a plus but I really miss the owner. It's not the same without her. She is awesome. They need nicer employees.Nicole H.
Nothing. Everyone friendly and professional. Got in and out quickly and efficiently.JENNIFER M.
Your customer service is terrible. I have been trying for 2 days to discuss an important issue with you. if you'd like to keep my business please have a live person call me at 215 -820-2809. mitch goldbergMITCHELL G.
UHaul employee forgot to unlock hatch of back before I drove off, so I had to come back to get her to unlock it. She was very nice and tbh we were cracking jokes during the whole transaction so I probably just distracted her. Other than that great experience. Just make sure they unlock the hatch before you drive off if you use this serviceDena S.
Dealing with U-Haul in person as well as on the phone in general is always a pleasure. The people are efficient, courteous and knowledgeable and they don't speak like drones with a script - they actually listen to what you say and answer your questions. The people at this location are always a pleasure and the self check-in is also very easy to navigate. Very well-run operation.JONATHAN S.
I'm not happy with the new policy of assigning a vehicle without gas requiring the renter to fill up BEFORE use. I was given a credit of $12 but it required $18 to fill it to bring it to the required 1/4 tank and that was before I used the vehicle. Then I had to fill again after use. That is a duplication of effort, 30 minute waste of time and if I arrived 30 minutes late, you would have charged me more money. I still like the location and by comparison to others, its good but this policy is disappointing.Katherine S.
The management and staff of this location are professional, courteous, efficient, and extremely helpful! I have dealt with this location for many rentals for a number of years. I have always been more than satisfied!JAMES H.
Employee was rude and UnhelpfulMichael G.
The staff are very helpful and courteous.WINSTON B.
Everything was really easily accessible and all the people working were so friendly and helpful especially the manager. ¡Gracias!kim a. | Overall Experience
El cliente no dejó un comentario.DARREN W.
The lady that set us my account was very patient knowledgeable of the process and very polite I’m sure if she had a tip jar it would always overflowcharlesman w. | First Impressions
Everything was great! No complaintsAnn O. | Overall Experience
I will be more than happy to give details if you are interested. You can call me at +1 (484) 502-5400Oscar R.
El cliente no dejó un comentario.Isaac F.
I reserved a truck for pickup via mobile app, but I received a call telling me that I had to pick up the truck during business hours. This meant that I had to adjust my entire schedule for the day of packing because I had to pick up the truck at a different time than what I scheduled.JOSHUA C.
More attentive and professional employees.Kwabena A.
The driver and passenger seats were covered with debris. Clean the vehicles in between uses.KRISTIN D.
El cliente no dejó un comentario.MARCO U.
Horrible online user experience both on the app and the website - extremely difficult to use. We also did online pickup and we're not given everything we ordered. The CS rep did not have us check in inside and just get in the rental.Marklin S.
El cliente no dejó un comentario.ERICDUTRA R.
El cliente no dejó un comentario.BRIAN C.
The agent was very professional and quick.ERNEST B.
El cliente no dejó un comentario.RICARDO H.
El cliente no dejó un comentario.Nayan B.
In the past the staff have been friendly and helpful. Not this time though! Without going into detail, it totally sucked and I won't be returning.Heather M.
U-haul has been my go to for moving supplies. Always helpful and easyMICHEAL N.
Great people and facility.cecelia d. | First Impressions
Manager Javier Maldonado keeps that place running smoothly! ¡Gracias!CHRISTOPHER C.
Difficult to unload due to height of loading dock and limited access to getting inside.Richard B. | First Impressions
I ordered a 15' truck to pick up at this location and there was no 15' truck. I was stuck with a 10' truck and had to make multiple trips back and forth during my moveTHOMAS S.
El cliente no dejó un comentario.Carmelito M. | Overall Experience
El cliente no dejó un comentario.Benjamin D.
The van was actually brand new. Awesome! It was shockingly easy to drive and I was almost sad to return it. One issue was that I kept ending up in "M" mode instead of drive, causing significant confusion for me and occasionally high RPMs. I wish that I had known that I could try to extend my reservation on the mobile website so that I could have done one more errand.SIMON R.
El cliente no dejó un comentario.CHAUNTE N.
Staff was unprofessional and complained a lot. Staff struggled to reserve a cargo van on the computer and told me the computer froze. Staff could not communicate well; another staffer, Angel Butts had to do everything for the other staffer. The process took well over 40 minutes to complete. Staff misgendered me and used the incorrect pronoun repeatedly.MESSAPOTAMIA L.
I filed a claim for damages to my furniture and still haven't got the issue resolved due to a leak, and now it's being said there was no leak which is a lie I have photos of the damages and the assistant manager saw the damages, I would not recommend this facility to anyone, the insurance they use is a joke, the assistant manager Angel offered some throw blankets for the furniture which didn't help much at no fault of hers and I did appreciate it, As for the manager he never called or reached out in any way after he was emailed. If you value your items don't store them here, i will be posting photos of damaged items on social mediaANGELA P. | Overall Experience
El cliente no dejó un comentario.STEVEN G.
The only snag was that there was some junk (plastic sheeting and cardboard pieces) in the bed of the truck, presumably from the prior renter, that I didn't notice at first. When I got on to the highway, these things started blowing around and blocking the rear view window. It was pretty nerve-wracking having the stuff blowing around suddenly.NATHAN K.
The online checkin process was a nightmare. Porsche was extremely rude on the phone and actually hung up on me instead of continuing the call. I have been with friends to rent here before and a alternate contact was never required before. If policies changed that should have been made way more clear in the check in process.Daniel G.
Truck did not have heat. This made the drive less comfortable and would be a big problem during colder months.Chad A.
Unprofessional clerk. I rented two vehicles for the day. I walked into U-Haul and was met with someone with her mask below her nose, she yawned as I was pulling out my IDs and told me she was â€œhungryâ€. Completely unacceptable and unprofessional.YANG V.
I turned in my U-Haul storage staff gave me a hard time about a few things to throw in the dumpster so I emptied out my container and left what that was on the cart by the dumpster they wouldn't allow me to turn it in so I leftWilliam J. | Overall Experience
I was in the middle of a sudden move to another state and needed to obtain a one-way 10' truck. Angel went above and beyond helping me call other locations looking for one and eventually moved things around so I could take one off the lot where we were. She was kind and courteous to an already stressed out customer (myself), and I wouldn't have been able to make this move without her help.MATTHEW B.
1. check engine came on 2. I was charged for furniture pads that I did not get 3. app did not work for checkoutBernadette C.
I booekd a 15 truck on line. When I went to pick up at 7 am, there was no truck available for my booking. She could not pull up the booking. I have no idea how the booking was not showing on the uhaual system. so I had to cancel my movers, get another uber to another location again and they only had size 10 truck. I lost time and money, and had to leave most of my furniture behind. leather sofa, piano, electric fireplace, leather diining chair and table, lamps, tents, camping chairs, wrapping materials, dishes, kitchen wear, .....Uhaul did not give me a size 15 truck that I had booked. I had to leave my itmes behind and I was late for my trip and my moves. horrible , nightmare...The location that gave me the size 10, the girl was super rude and ignorant, charged me 10 for blankets that I didn't order, put the drop off location far away from my home and wrong address. did not explain a thing. when asked for help or info she was very rude. the truck did not have winshield washer fluid, was empty but gas was marked half full. horribleMOJGAN A.
El cliente no dejó un comentario.CARLOS S.
Associate was very helpful and professional when dealing with other customers.michael M.
provide working dollies and increase rentable inventories.NAGABHUSHANA H.
I've been a customer here for a while (storage space and vehicle rentals). Angel is lovely - smart and responsive. She for sure went the extra steps to provide top notch customer satisfaction. Overall all the staff have been great.JONATHAN S.
El cliente no dejó un comentario.THOMASRICHARD P.
El cliente no dejó un comentario.BRIAN V.
The front lady was absolutely very rude.Siwon K.
I ordered a Utility Dolly for $7 and was not provided one. I have tried several times to contact about this and have not been responded to. I would like a refund for this product.LYDIA N.
Answer the fucking phone. I had to completely change my reservation from a different location and no one was helping me through the process. It wasn't until I physically arrived at a completely different location to get some assistance. Poorly handed and the location part of returning the trucks is literal crap. Even when I would allow my location services it still couldn't find me. Ruined my whole day trying to fix this.Jennifer G.
When I reserved, I chose to pick up the truck and dolly with my smartphone. The truck was not outside when I got to the site, so I had to go inside. The location was busy and there was only one employee working. She finally found my reservation and pulled the truck outside. However, there was no dolly in the truck, so I had to go back inside. When I started the truck, there was a tire pressure sensor error, so I had to go back inside, yet again, wait in lone, and have her give me a new truck. The rental itself was fine. When I returned the truck, I was apparently charged for items besides the dolly that I did not rent or have. The gentleman on duty said he would remove them from the invoice. I was still charged for furniture pads.Stuart M.
El cliente no dejó un comentario.barbara d. | Overall Experience
I did not have a bad experience but the storage units were extremely humid and dirty. The first one they tried to give us smelled like dead animal. They didn't even check the unit before assigning it. We only rented for a few weeks and immediately searched for a new storage placeMatthew S. | Overall Experience
Javier Modanado the manager keeps the place running smoothly! I did have a problem with the app when I returned the vehicle....it kept getting stuck on step 3 and wouldn't let me complete the process. GraciasChristopher C.
Mileage was wrong, I showed the person at pickup my mileage was wrong.could not drop off the truck correctly because he did not update the mileage as discussed. Was charged $150 for the extra 200 miles on the truck. Called customer service to remediate, which they did not do. Next morning after being charged $150 the person in who answered the phone (David Tran) was rude with me and hung up on me.WILLIAM G.
Easier online pickup process.STEPHANIE I.
El cliente no dejó un comentario.PETER N.
El cliente no dejó un comentario.ROXANNE C.
El cliente no dejó un comentario.ANDREW K.
Returning the Uhaul at this location was a nightmare due to the parking lot. It was terrible trying to get it into the one parking spot that wasn't blocked by other trucks, which also happened to be right next to a pole and fire hydrant.Sasha B.
We were charged double the amount we were supposed to be charged. We drove max. 10 miles and we were billed 88 miles. When calling the store the attendant didn't try to help us. Eventually we were given a refund.RACHEL H.
El cliente no dejó un comentario.Josephine H. | Overall Experience
Everything went very smoothly until I actually needed to use my unit. Access hours are clearly marked as 5am to 10pm. I showed up at 8pm and GUESS WHAT??? It's apparently not access hours! I don't care if your access hours are only 4 hours a day… LABEL YOUR HOURS CORRECTLY! I can't think of anything more aggravating. Now I have to wake up at 5am the next day to see if I can even get in, since your hours aren't accurate. Incredibly stressful. Fix that, and it would be awesome.IAN M. | First Impressions
Online instructions need to be reviewed with individual stores. The vehicle I reserved was not available for self service, but there was no signage indicating that I had to go into the store. I was further delayed because the reservation was being reviewed before giving me the keys. Basically, I was given the option of remote service when I made the reservation, but the store didn't have the respected to effectively accommodate that. There are way too many add-on product screens to navigate during check out.Kathleen M.
Just some of your staff can really make you feel second class!Mark M. | Overall Experience
Really the biggest issue that I had is that u-haul sent me to pick up a tow dolly to a location without one causing me to be really late for a couple appointments that I had plus they made me drive a half hour away to get a tow dolly which put a good amount of miles on my trip, besides that picking everything up was smooth.EMMANUEL C.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Charlene H.
The person working there was really helpful and parked my truck in their lot immediately. It was not clear at the location or the instructions through uhaul where I should park the truck. The street the store is on had limited street parking and that only lasted 2 hours. I don't know what I would have done if the location hadn't been open when I returned the truck.Stefani W.
El cliente no dejó un comentario.Jordan R. | Overall Experience
El cliente no dejó un comentario.Russel D.
Pick up and return went very smoothly. ThanksCharles M.
Clearly stated the truck was dirty when I picked it up but was still charged a cleaning fee. An employee called me the day after my rental trying to hustle me into paying ridiculous additional charges. When I called her out on it, she quickly walked it back. Nice tryâ€¦ZACHERY I.
I have scheduled my appointment some days before. When I arrived that day, the woman at the store told me that if when I return was no parking lot available, I should pick off the truck the next day. I really do not have space where I can park it near my building, and I had already my appointments to go and pick up the stuff, so I had to use the truck anyway. When I returned, the parking lot was full but there were some spaces in the back. As I could not park it other way, I had to enter to those available ones by the little street on the side. It was really difficult, but I had no choice. I think it was a problem of the store that they do not had a good organization of the parking lot, because there were two available lots but the access to them was almost impossible.Maria Alejandra B.
El cliente no dejó un comentario.FRANK P.
El cliente no dejó un comentario.Marisol G. | Overall Experience
I had made a reservation for a 15 foot truck 10 days in advance of my move. 2 days before, I was called and told only a 10 foot van was available. I received an email instructing me to call UHaul customer service is this reservation "did not work for me." I called and stated that it did not work, as a 10 foot truck would not be big enough. UHaul said there was noting they could do. I asked for discount for inconvenience and the customer service agent agreed, but this never showed up on my bill. When I picked up the truck, the gas tank was nearly empty. I returned truck with more gas than I had picked it up with , and then was charged $14 for a "fuel charge," with no further explanation. In order to fit all of my belongings, I had to rent a trailer from UHaul, nearly doubling the total cost of the rental expense. This was a very frustrating and costly experience for me.Mariel S.
The Truck was rented until 8 PM and i dropped it off at 7:30 but got a 20 late fee. I could not get internet at the store so was charge 10 dollars more. There was a lady there that picked up the keys but i still was billed late.CHARLES M.
For all the store we saw only 1 staff, and we have to wait a long time to do the checkJet V.
El cliente no dejó un comentario.Jeina N.
Although I had no issues with this location and the customer service agents were wonderful, friendly and very helpfulâ€¦. the storage units and surrounding areas seemed dirty. The first storage unit they assigned to me smelled like a dead animal. I had no issues getting a new unit but I am very skeptical about keeping my belongings at this location and have already started looking elsewhere for other storage companies. The workers were great and I have nothing but compliments about them it's just the general upkeep of this building that seems dirty.Jennifer R.
El cliente no dejó un comentario.Gabriel C.
El cliente no dejó un comentario.RYAN H.
The staff was niceAhmad A.
El cliente no dejó un comentario.JEFFREY D.
The people are very nice!SAMUEL M.
El cliente no dejó un comentario.Angela S. | Overall Experience
Late night drop off: I parked on the sidewalk in front of the other trucks since that was only place on the lot that it would fit. I hope that I didn't inconvenience anyone else trying to get to their trucks. Other than that, great service and will come again.Timothy S.
The young man at the counter was exceptional. Very polite, helpful. He came outside when we returned the truck to help us as well. Terrific! The truck cabin was filthy. I had to wipe down everything before we used it and the wipes came back black. Also, the gear stick kept getting stuck in P. It was a struggle everytime we had to switch gears.PHILLIP M.
Good job,!SHAWN W.
El cliente no dejó un comentario.DENNIS W.
There was filth & human waste near the vehicles on the lot. Please clean up the mess it's disgusting!!CHRISTINE H.
I've used this storage locker multiple times in the past and always had incredibly positive experiences until yesterday. Off the bat, the woman assisting me was irritated and distracted while chatting on facetime. She then said she couldn't assist me because they were closing, despite it being 40 minutes before closing. I had to insist to at the very least get my key card and unit #. Additionally, the online hours for this facility say office hours go until 8pm and storage access until 10pm. But I was told I'm not allowed to go anytime after office hours, which apparently are until 7pm. Some clarity online or amongst staff would be much appreciated if I'm going to continue using this facility.Lauren F. | First Impressions
Customer help was flawlessJovan G.
El cliente no dejó un comentario.Christine S. | First Impressions
El cliente no dejó un comentario.Ellyana S. | First Impressions
El cliente no dejó un comentario.Alaye L. | First Impressions
My reservation was not ready when I got there after reserving it 4 days prior. The staff didn't give me any explanation and then told me they could retrack my "reservation", after I was already frustrated for standing there with no answers for over 20 mins. I was told I could use my own lock then they told me I couldn't agree I got there wasting $30 on a lock. They also tried to charge me an extra $30 a month more than originally quoted.robert a. | First Impressions
Everyone that helped me was super nice and it was a quick and smooth procedure. Moving sucks and this made it not so bad. Thanks guys!!Jessica N. | First Impressions
El cliente no dejó un comentario.Kathleen L. | First Impressions
El cliente no dejó un comentario.Elizabeth M. | First Impressions
El cliente no dejó un comentario.JESUS M. | First Impressions
El cliente no dejó un comentario.Gemma R. | Online Move In
El cliente no dejó un comentario.Kareem B. | First Impressions
El cliente no dejó un comentario.Whitney R. | First Impressions
El cliente no dejó un comentario.Joy O. | First Impressions
El cliente no dejó un comentario.Sethumadavan S. | Online Move In
El cliente no dejó un comentario.John R. | First Impressions
El cliente no dejó un comentario.LEONARD H. | First Impressions
The staff member “Precious” had a bad attitude like she didn’t want to work and had a ver unfriendly attitude.Sheldon R. | First Impressions
Had a bad experience with Zakiya and would not recommend anyone to this location if she still works here.Rashidah C. | First Impressions
I believe the manager things I'm homeless or a crackhead or both.Kevin W. | First Impressions
Every inch of this location is squeaky clean!JAMES W. | First Impressions
El cliente no dejó un comentario.Vinicius L. | First Impressions
The 2 staff members completing the check in for storage reservation were highly unprofessional, extremely nasty and rude.Luz G. | First Impressions
I wish I could give them zero stars. The worst customer service experience I have had in my life... Openly they lie and try to scam you,Mehryar S. | First Impressions
A man kept talking on his phone instead of helping me which was rude. The women were very helpful.Max R. | First Impressions
The rep TREVINA was SUPER NICE and HELPFUL. She makes the customer service position a delight. I appreciate TREVINA..Samuel S. | First Impressions
Great and friendly service!Nicholas B. | First Impressions
El cliente no dejó un comentario.vishaal k. | First Impressions
A well kept facility, a friendly and helpful manager and a rental space that was clean with a well functioning door. Convenient and helpful cart access and excellent security. A pleasure to do businesDr Andrew W. | First Impressions
It was extremely easy to reserve a space online. Staff was pleasant, facility is clean and it was a breeze to move belongings in via the loading dock.Laura K. | First Impressions
Very helpfulpaul t. | First Impressions
The service is outstandinggregory M. | First Impressions
Quick check-in, friendly and competent staff, clean and secure facilities. Very satisfied.Ace D. | Reservation
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!