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very friendly staff. clean and secure
Good service and organized .
Will rent again. Thank you
Very satisfied with customer service received. Employees were extremely courteous and helpful. Will definitely recommend and use this location again when necessary.
The facility were well kept and staff friendly and professional. An unexpected hassle free experience when I had delays in a move into a new house.
Climate controlled units never felt cool. Door on unit would not stay up. When in the store employees always worked at a snails pace
Jonathan was extremely helpful, professional and courteous through out my whole experience of unloading U-boxes to a storage unit. Jonathan's expertise and pleasant daminer made for a very positive experience. This is why I'm a returning customer to this site for their professionalism and positive attitudes with every interaction. Thank you!
GREAT EXPERIENCE!
Great customer service
Great service and will definitely be using services in the near future again!
The staff is friendly and helpful, the lady manager was very nice and very helpful every time I dealt with her. I would recommend this storage facility. The store has all the moving supplies you need such as boxes, bubble wrap, tools, straps, pretty much one stop shop if you’re moving.
Awesome service and great prices. However your success is definitely driven by the people you have working here locally. Your employee spoke very highly and proud of Uhaul. I wish i had more employees like this in my work organization.
My entire experience was excellent. The staff was very helpful. The facility was clean and secure. I was very impressed and would highly recommend Uhaul storage to anyone needing a storage unite.
The majority of the staff was amazing, including the manager. There was one exception with one of the employees in which he told me that was ok for me to go and get the lock when I was getting all my stuff from the storage and when I came back to return the unit, he closed the store in my face and told me it was too late, even thought I asked him if I had time and if he would have wait for me and he said yes. It took me, about 5 to 6 minutes to return to the store. Besides that experience, everything else was great! Rest of the staff is somewhat friendly.
Staff was very helpful in every aspect. During hard times due to covid the late fee was waived. Also when i needed to add someone to the account they navigated me step by step over the phone on how to do the change online and were sooo patient and helpful! The management was always friendly . id Definetly recommend the Pharr Uhaul to anyone in the area and surrounding towns
I was looking for a safe and secure place for my RV and close to home
Jonathan was always ready to help.
Super courteous and very friendly
Top notch,cleanliness and excellent customer service. Gained a customer for life.
Everyone was very friendly and kind. I had no issues with any part of U-hauls services. Although, while i was there some employees did not have a "Customer-first attitude" with other customers. That needs a little work. But with me, fortunately, I was treated very very well. I will remain a customer for a long time. Prices are very reasonable. Thanks again.
Excellent service.
Staff member named Eric went above & beyond to ensure all my questions were answered, was extremely polite & never stopped smiling underneath his face mask. It helped calm my Overwhelmed nerves from my moving chaos.
Good
It was an amazing experience and Eric and the staff were excellent in helping me. Five stars.
I would rate a 5 star, but the buildings need to be fumigation more often. My outdoor storage had a lot of spiders. Either that, or fix the garage doors seal better. And one more thing, i would have liked 24 hours access. Other than these minor things, excellent place. .
Great service,would definitely choose this same location for any future storage needs.
Want to thank the manager helping us out great lady amazing customer care... great job
No lie, this U Haul facility has been the absolute best. Having had storage units from Houston to Austin to San Antonio, this location has given me the best experience. Yea this is a move out review but FYI, I moved to 2 larger spots on the property. Nuff said...
Great customer service, very professional and polite
The business is very clean and the service is excellent
Johnathan was very helpful, has fantastic customer service skills. Would definitely recommend to everyone your location and of course Johnathan.he was just awesome. He is a very kind and very attentive in listening to my our needs, very pleased. Thank you
Very clean facilities and staff very friendly
Elvia was great. Very helpful.
Easy process! Reserved everything online and within an hour I was able to get into my storage unit.
All staff members were very helpful and friendly.
😊
overall good
I would recommend Uhaul to everyone!! Not disappointed at all they have all the tools you need weather your moving out or moving towns !!
Nice job. From Wisconsin to Texas your road assistance and 26 truck was great. Thanks
I enjoy interaction with the staff at this environmentally safe facility. The staff is amazingly friendly and helpful, always having smiles and giving out good vibes.
Very friendly staff.
Eric was great!
I find the staff at this facility very friendly and professional, particularly Miss Elvis Gutierrez. It is VERY clean with easy access. I will be back.
Having issues with getting into the new building B to do necessary work in our storage unit ... help was great when available and would only recommend more staff present to help with customers.
Great customer service, manager and employees always with a very positive altitude. If I ever need you guys, I will definitely come back and rent from you......thank you!
Very Secure, extremely courteous service, very convenient. Definitely recommend this UHaul Center.
Very helpful
Tho I reserved a 20’UHaul & car dolly 2 weeks in advance for Peru, ILlinois location, the day before I received 2 separate emails that 20’ UHaul would be in Ottawa, IL & car dolly would be in Pontiac,
Person that helped was very very nice. Very helpful and met all my needs.
Every time i went to the office the staff was very friendly and helpful. Facility is very clean and accessible. My items were well kept in the climate controlled unit. Will use again if need arises.
Elvia was very helpful and knowledgeable, about u haul trailer. We have use them before. The area is so clean, that my wife and I decided to store are travel trailer.
Excellent service
Really nice people at the front desk. Very helpful.
The reservation portion was fine, however, the check-in and service at the Uhaul location on hwy 281 in San Antonio was extremely poor. Supposedly the internet service was down, we lost hours.
Excellent service
Very friendly...answer all your questions very knowledgeable
Professional service. Elvia was Eager to be helpful. Thank a Elvia I appricate Your patience even though I lost my key . Yours respectfuly, ~ Pablo Salinas
The price is very reasonable, the staff is the friendliest around and they treat you as if you’re their number one priority!
Excellent services and team. Used rental and storage services. Psinless and great prices with great customer service by all team members worked with.
Quick clear, peodesionals
It is very good
Most affordable company with so many options. Staff has been great as well.
The best customer service! They were virtuous and quick to help us!
Thank you Ramsey I believe was the gentleman who was very nice and patient.
Outstanding, friendly, helpful and professional staff.
...
It does the work.
Great customer service
Great customer service!
Good informed personnel . Helpful too.
This my second time using their services and again did not disappoint. They went above and beyond for my business. I will continue to go back to this facility for their outstanding customer service!
Great service, I am happy with my service with uhaul & I will recommend to family & friends.
excellent manager, good staff.
Staff was exceptional.
I live in Illinois and had to rent this unit after my Mommy passed away. Staff was always very pleasant, patient, and helpful with all my concerns and questions, even from a Pharr ~ lol!
NA
Bebo was fantastic! Knowledgeable, friendly, helpful. I had issues with the central scheduling personnel not listening to my needs but once it was all worked out, I was very satisfied.
No comment but everything was great!
You guys did a good job. It was great doing business with your organization in Pharr, TX. All the guys were always busy and ready to serve the customer.
Everyone was very nice.
I was told that there was an RV space available at this location that would accommodate a 24' trailer. Upon arrival, I was told that the area was under construction and was not available Waste of ti
Easy process and good customer service
Staff was great. Would use again.
Poor rating because your after hrs facility so small there was GREAT difficulty maneuvering an SUV and 6x12 trailer and a 26 ft truck into the available space Poor recognition/planning by U-haul
Thanks for your help.
Elvia is Awesome, she goes above and beyond to meet clients needs. Excellent Customer Service. She should receive a raise with her Staff. God bless you all. Magdalena recently moved from Orlando
Excellent manager and staff
