Customer Reviews for U-Haul Moving & Storage of Pflugerville
Pflugerville, TX 78660
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Roger R.
The woman at counter was very nice and great at multitasking! The guys outside were quick and helpful.Carolyn S.
The front desk person and young man that helped us with the dolly and truck were super helpful. I would definitely use this location again.Aileen C.
This location is great. Other new Pflugerville location was terrible. Turned me away and said I would be charged a 2k$ fee if I dropped my trailer there.Wes I.
El cliente no dejó un comentario.Kevin J.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.DANIEL R.
El cliente no dejó un comentario.Katrina H.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.JEFFREY K.
El cliente no dejó un comentario.Jay M.
El cliente no dejó un comentario.cecilia M.
The initial contract I received had inaccurate information about the rental truck's current gas level. The contract said the gas level was at 7/8 of a tank, but when I got in the vehicle it was actually 3/4 full. This inaccuracy led to me being charged to add gas to rental after I returned it, despite me adding more gas than I used to the rental. I did appreciate that this site was quickly followed back up with me and refunded me for the gas charge.Danny F.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Christopher D.
There are not enough staff members at this location and it is always a very long wait. The parking lot is not paved and have massive divets that are dangerous.Amanda P.
Changed extra money for no reasonVijay R.
I asked for a U-Haul in Round Rock Texas to move local to Georgetown Texas, I was sent all the way to Pflugerville Texas to pick up the U-Haul. That caused me to have to drive about an extra 16 miles, due to also having to return back to the same location to get charged for a local move, Call Center was no help and gave me a phone number to talk to someone, That closed a 5pm. I had to pay for extra miles and fuel. This also cost me time. There are several U-Haul's in Georgetown and Round Rock that would have not been completely out of my way. This sort of issues are why my favorite spot in Round Rock is no longer going to due business with U-Haul. I am going to have to find a different company that values their clients and not just say we are working from home and cannot help you. If that is the case, why even have them answering the phone.EVERETT H.
El cliente no dejó un comentario.Clifford L.
El cliente no dejó un comentario.tanju T.
The Staff and facilities are great.Bryan M.
Office is small, no room for customers to line upFeliks K.
When I turned the trailer in I had to iff load my vehicle myself, when I explained what was wrong with the trailer the attendant didn't seem to care.Robert S.
El cliente no dejó un comentario.Carl S.
El cliente no dejó un comentario.Paige D.
The three gentlemen that assisted me outside with getting my trailer were amazing! One was very new and the other two were highly professional, quick to get the task at hand completed, and we're involving the new hire to ensure he was being trained well, offering him some very well placed pointers and providing him hands on trainingâ€¦all while providing me with great customer service! Pass on my thanks to all of them and have them continue doing great things!Anthony D.
Arrived at 8am for reservation.., staff had been in touch with previous customer and she made them aware she wasn't returning on Time yet the staff made no effort to contact me ahead of time. Very nonchalant about making it right and delayed my move.Jermaine W.
Tried to return truck before the time frame and I was there at 947 pm time for drop off was 1030 pm and I couldn't check in the truck on the app or website tried calling and doing live chat and the wait time was 17 minutes i didn't wait at the site and left it was a long day of moving things. Fix issues with adored hours drop off its very inconvenient when things don't work rightKasandra B.
Great service from the store - Special thanks to Mavis Allen for excellent Customer service and supportRichard G.
El cliente no dejó un comentario.John K.
Super helpful staff. Dropped of auto transport when I arrived in Austin. Dropped of the truck the next day after unloading. Easy peazyBruce T.
Cool people very nice and informativeHoyet A.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Parker M.
El cliente no dejó un comentario.Renee I.
The truck overall was in good condition. However, the Mom's attic area had a leak, which I was unaware of. When I arrived at my destination, I found my boxes wet, which soaked through to the books within. Not pleased.Daniel S.
El cliente no dejó un comentario.Ahmed A.
El cliente no dejó un comentario.Alejandro R.
El cliente no dejó un comentario.Mariano G.
Keep on keeping on!Katherine M.
El cliente no dejó un comentario.Lisa R.
El cliente no dejó un comentario.Carolyn M.
El cliente no dejó un comentario.Wagner C.
I was given a truck with a faulty door that actually broke on us while we were moving. The back door slammed shut while someone was in the back. They could've been seriously injured!!! We couldn't even finish our move and lost alottttttt of time thats gonna be incredibly difficult to get backChelsea C.
El cliente no dejó un comentario.James H.
Uhaul hires ROCKSTARS!TABRINA H.
El cliente no dejó un comentario.TONY B.
El cliente no dejó un comentario.Ron H.
The staff at this location makes all the difference! Arjun, Mavis, Craig & Samantha were so great to work with. I could rent from half a dozen other U-Haul locations close by, but Three Points is always my first choice to go to! Thanks for always making it a FIVE star experience!Craig B.
El cliente no dejó un comentario.Lanita H.
Nothing. Everything was great. The transition from renting the truck to returning the truck was wonderful..Jean P.
Staff was knowledgeable and I had no issues. They explained all areas well of the contact and operation.James H.
exterior of truck needed cleaning and front bumper had extensive damage that maybe should have been fixed before rented outoscar O.
El cliente no dejó un comentario.martha W.
Thumbs up staffZach J.
El cliente no dejó un comentario.suresh N.
El cliente no dejó un comentario.Rick B.
El cliente no dejó un comentario.Christa R.
Everything was greatStacey L.
El cliente no dejó un comentario.Thomas L.
Very surprised the 15 foot truck required 15 gallons of gas to return as it was only driven 32 miles.Bill F.
El cliente no dejó un comentario.CynthiaK W.
Nikko and his co-worker outside were great. Super friendly, got the trailer hooked up quickly. My biggest complaint is that I had to set a time for pickup, checked in early and STILL was 5th in line for the pickup. There was only 1 person working the front desk on a busy Saturday.Pamela W.
Nika was really helpful.Harlan C.
As a satellite location you should still have more than one person working the front desk. There was one person (Who did a great job) considering the workload. Very frustrating to have an appointment and wait 20 minutes to pick up a trailer. Other than that not a bad experience.Keenan R.
El cliente no dejó un comentario.SIDDHARTH S.
Very fast and friendly servicesMitchell M.
Excellent customer service.John R.
Arjun & Mavis are WONDERFUL & the staff there really is happy to help. Check in was quick & easy. Really a A+ experience,!June Baker E.
El cliente no dejó un comentario.William M. | Overall Experience
Fast friendly affordable service, the world needs more of this. Well done!DOUGLAS C.
El cliente no dejó un comentario.EDWARD L.
The check out process was smooth. I am still mad at the fact that I have to pay extra for 1/4 gallon tank as I wasn't advised about my contract from the departure location.Yujeong L.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.audrey V.
El cliente no dejó un comentario.AnnL P.
El cliente no dejó un comentario.Corey W.
Everything was greatFELICIA C.
El cliente no dejó un comentario.Rhonda M.
El cliente no dejó un comentario.Harlan C.
Raj is fantastic as is the whole team. Further, your own team at HQ and Customer Support is magnificent. I'm a loyal and happy customer.Christopher G.
The unit was not well lit and the lot needs paving every time it rains I could not excess my unit because the storage lot would be very muddy leaving your vehicle, carpet and shoes inside and out very dirty.LLOYD H. | Overall Experience
keep up the good work, have always done business with you guys and I'll continue.davidII A.
In short, I spent 2 hours driving around to get the furniture pads I pre-ordered when I should have been using that time to pack and load the truck we rented. I do not feel that the staff at this location are reliable, nor do they take responsibility for their deficiencies. I will avoid using this location in the future and am seriously considering using a different rental truck company other than UHaul for the rest of our move.Megan P.
El cliente no dejó un comentario.James J.
The truck is too old and was draggOpeyemi E.
The person checking in vehicles on the yard did not communicate that we had returned our rental, so we got a call telling us that we were late with the return around 1 hour later.Christa R.
El cliente no dejó un comentario.Claude H.
You need more help in the store.David M.
Not much for comments, sorryMARTIN H.
El cliente no dejó un comentario.KRISTY K.
Make sure it's swept out.Leila D.
No hassle and friendly people. Mavis works to hard, give her a raise.Raoul M.
When I walked in the door, the lady working the desk walked right in front of me (cut me off) and didn't even acknowledge my entry. She VERY slowly walked behind the counter sat down started the computer then under her breath and vas if she was aggravated to have to deal with me asked â€œwhat do you needâ€. She was rude, disingenuous, and visibly unhappy to be there. ALL her directions/explanations were curt and incomplete, and I had to ask several clarifying questions. If this were my employee she would be gone immediately. She is in the customer service business. I understand people have bad days, but she was over the top.Grayson H.
El cliente no dejó un comentario.Jasmine A.
Mavis & Arjun were GREAT to work with! I always enjoy coming to Three Points for fast, friendly service & they have what you need in stock & ready to go. Thank You Mavis & Arjun - You really are a great credit to Uhaul! I'll be back to rent again real soon! Craig BakerCraig B.
El cliente no dejó un comentario.Brian A.
The fuel light indicating only 50 miles remaining before empty was on when I picked up the truck. Also, I was charged $40 extra for returning the truck 16 mins late.Dustin B. | Online Move In
El cliente no dejó un comentario.Gregory H. | Overall Experience
El cliente no dejó un comentario.CHANEL B. | Overall Experience
El cliente no dejó un comentario.nathaniel g. | Overall Experience
El cliente no dejó un comentario.Brandi G. | Overall Experience
Worst experience ever for renting a storage unit . Went with a 28ft trailer inside the gate that took 30 min to get into only to find that the unit I was assigned already had a lock.after an hour someone finally came and said they didn't have any units that size and walked off. I was stuck inside the gate of the building another 30 minutes because I couldn't get out. Luckily someone that has a unit there let us out. Won't go there every again.i am still waiting on my refund but I'll give it a few more days.Kevin M. | Online Move In
El cliente no dejó un comentario.Stephanie M. | Overall Experience
El cliente no dejó un comentario.Divine P. | Overall Experience
El cliente no dejó un comentario.bobbette C. | First Impressions
El cliente no dejó un comentario.regino m. | First Impressions
El cliente no dejó un comentario.John C. | Overall Experience
El cliente no dejó un comentario.Garren T. | Online Move In
The overall process for truck rental was exceptional. I did everything online and even made some last min changes. It went well for pick up and drop off. The online system rented an inaccessible space, but the onsite manager quickly got us into another unit so that we could back up the 26 ft truck and unload much easier. Such great customer service!!! The only suggestion would be that the storage facility wasn't as clean and well kept as I'd expected it to be...looks older and cluttered/ in disarray.Melinda L. | Online Move In
Mavis was super helpful.CHAUNCEY J. | Overall Experience
El cliente no dejó un comentario.David C. | Online Move In
¡Gracias!HUNTER P. | Overall Experience
El cliente no dejó un comentario.JENNIFER V. | First Impressions
El cliente no dejó un comentario.Jacob T. | Overall Experience
GreatBEVERLY RENEE A. | Overall Experience
Thank you for your helpCynthia R. | First Impressions
The payment dates and the date you pay for a storage unit is terrible they want you to pay for the next month less then a month after you get the unitDonald A. | Overall Experience
El cliente no dejó un comentario.Susan K. | Overall Experience
We have been trying to return our storage and one of the employees is very rude and unhelpful. When I let her know I couldn't get into the gate to retrieve the lock she stated I must for this current months even though we were returning the storage she the proceeded to argue about how it can't be released until payment is made and come back tomorrow when the manager has returned. The next day I missed the call from the manager and when I called back she answers the phone but denies the conversation and refuses to let me speak to the manger not only that she denies me leaving the keys with her and says I need to return the lock. She rose her voice, lied and now I have to go back up there to argue with her. I am nine months pregnant on top of all of this. You need to have employees who want to do their job.CHELICIA M. | Overall Experience
El cliente no dejó un comentario.Robert B. | First Impressions
El cliente no dejó un comentario.Juannetta B. | Overall Experience
Staff was very nice and professionalGabrielle W. | Online Move In
El cliente no dejó un comentario.geohnita c. | First Impressions
The whole staff is very helpful. I have to say this is the first time, I had such great service at U-Haul. Thank you all for a great moving experience!Magdalena A. | First Impressions
The manager is very professional and helpful.igor k. | Overall Experience
El cliente no dejó un comentario.RASHEEDA D. | Overall Experience
El cliente no dejó un comentario.Deidre G. | Online Move In
I like that you can do all your registration online down to getting your key. It was great.sally b. | Online Move In
El cliente no dejó un comentario.Ebony J. | First Impressions
Very friendly and accommodatingAMINATA T. | First Impressions
It was a good experience all over again, and I will continue to go back again whenever I need to! Thanks !!JOE THOMAS U. | First Impressions
El cliente no dejó un comentario.canisha J. | Overall Experience
El cliente no dejó un comentario.GINA B. | Overall Experience
Friendly and excellent service.kashonno j. | First Impressions
Very friendly staffAMINATA T. | Overall Experience
El cliente no dejó un comentario.Susan K. | First Impressions
El cliente no dejó un comentario.Anita J. | Overall Experience
El cliente no dejó un comentario.Rebekah S. | Overall Experience
I am a 30+ year renter of the two storage units at this site. Always had excellent service, and very pleased with units of this entire time.PHERABY N. | Overall Experience
Very thankful for easy processJuannetta B. | First Impressions
El cliente no dejó un comentario.chamagne w. | Overall Experience
El cliente no dejó un comentario.DIANE H. | Overall Experience
I have been using you guys for some time and I have always had a pleasant experience.FELICIA C. | First Impressions
nice friendlyAnita J. | First Impressions
El cliente no dejó un comentario.KAYLA R. | First Impressions
Y’all charged me even when I turned in the keysJordan P. | Overall Experience
El cliente no dejó un comentario.GimJom F. | First Impressions
The manager Arjun is a top notch professional. One of the best if not best I have ever dealt with. Thanks for the great serviceigor k. | Overall Experience
El cliente no dejó un comentario.Antonio H. | First Impressions
Lo recomiendo al 100 % gracias por todoMailin T. | Overall Experience
El cliente no dejó un comentario.JULIE W. | Overall Experience
I should have been told that I can pay the main UHaul company, when I can't get through to the actual site. DMDonald M. | Overall Experience
El cliente no dejó un comentario.Enrique A. | First Impressions
Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!igor k. | First Impressions
El cliente no dejó un comentario.Spencer M. | Overall Experience
Staff very friendly, helpful and efficient. Easy access clean facility and fair rates.maria g. | First Impressions
El cliente no dejó un comentario.KENT M. | Overall Experience
Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...wayne t. | First Impressions
El cliente no dejó un comentario.Anthony W. | Overall Experience
El cliente no dejó un comentario.Yoskieka W. | Overall Experience
El cliente no dejó un comentario.Pamela S. | Overall Experience
The staff was very friendly and helpful. Had a great experience renting a unit here.Christi A. | Overall Experience
El cliente no dejó un comentario.Terri B. | First Impressions
El cliente no dejó un comentario.Ketraysha T. | Overall Experience
Clean Secure Staff availableShaquaya L. | Overall Experience
El cliente no dejó un comentario.Donna M. | Overall Experience
El cliente no dejó un comentario.carlette j. | Overall Experience
El cliente no dejó un comentario.Jose S. | First Impressions
El cliente no dejó un comentario.kristie h. | Overall Experience
The storage unit leaked and had very poor pest control. Staff was informed about the leak but never did anything. Left my things there only because I didn't have an option to move them out until now.LISA M. | Overall Experience
El cliente no dejó un comentario.Rosalyn S. | Overall Experience
El cliente no dejó un comentario.Gary S. | Overall Experience
It one clerk that work there remember my name, She are very nice. It said alot when you remember a customer name. I don't remember her name, but I remember her smile. She a African American that love her job and customer. If she having a bad day you would never know. She have great customer service. Well the the whole crew do. That why I always go back to that location.Mary J. | Overall Experience
El cliente no dejó un comentario.SHAWN E. | Overall Experience
I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.Michelle N. | Online Move In
I am very satisfiedLong T. | Overall Experience
Anthony and his team are very helpful and patient. I STRONGLY RECCOMEND THEM TO GET A RAISE OR BONUS, LOL. THEY CAN HAVE A FULL HOUSE, AND ONE BY ONE THEY TAKE CARE IF US CUSTOMERS. 2 THUMBS FOR THEM!Louie E. | Overall Experience
The staff was extremely knowledgeable and helpful! They made the experience a breeze.michele d. | Overall Experience
Prices are steadily increasing for the units, there are other places in town that are cheaper and have wider spaces in between units that make it easier to drive through when other people are moving.Octavio C. | Overall Experience
Very nice staff- even during their busy stressful times they handled everyone with respect.Nicole W. | Overall Experience
The staff at the U-Haul office were friendly and efficient. Carmen was very professional and helped customers with a pleasant attitude. I highly recommend this U-Haul location.Diana H. | First Impressions
Friendly staff very helpful and location convenientMaria C. | First Impressions
The lady at U-haul was nice kind and really kind. She showed me how to do everything. Including where to turn the truck in at.Tasane H. | First Impressions
Great Customer Service.Gregory T. | First Impressions
My move was affordable because of the rates of my rental and storage.NICHOLAS T. | Overall Experience
Great service, the only reason I gave 4 stars instead of 5 is due to the water that leaked into my unit.Tamara S. | Overall Experience
N/CTarence B. | Overall Experience
Because I was uncomfortable backing the trailer into the spot they wanted the person was extremely rude and angry about my decision. There is no way I would recommend this location to anyoneWilliam B. | Reservación
N/CTarence B. | Reservación
Keep up the great workJonathan N. | Overall Experience
Great serviceMichael R. | Reservación
While this facility was not at fault, disappointed with UBox, started to fall apart in transit, had to be power drilled back into place, we couldn't take to our home, belongings were drilled into.William K. | Overall Experience
El area donde estaba mi estorag no avian lusesMaria R. | Overall Experience
Great and quick service with information provided for a truck and storage rentals!Manuel T. | Reservación
I was satisfied with my storageRebecca S. | Overall Experience
the black lady is rude wuldnt take my lock off sayn i got to pay again in three days so she gone wait I got another storage unit elsewhere wen i go get my things she say u owe and i just paid.Robert M. | Overall Experience
First time to use Uhaul services and I was very impressed. Thanks.Silvestre G. | Overall Experience
The customer service was awesome and no complaints at all. I would definitely recommend them againandrea r. | Overall Experience
Servicios adicionales en esta ubicación
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