Customer Reviews for U-Haul Moving & Storage of Peterborough

4,626 comentarios

900 Water St   Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

(705) 201-5329

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(705) 201-5329

900 Water St
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Great location in peterborough given the proximity to the university.

Colin D. 
Clasificación:
5.0

Best uhaul around. Great customer service!

suzy O. 
Clasificación:
5.0

100 %

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine P. 
Clasificación:
5.0

Due to the extreme cold it was difficult to get the back of the truck opened but we managed after repeated attempts. Also the brakes on the truck were very difficult to engage.

Patricia L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kerri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudiu H. 
Clasificación:
5.0

Have some more staff at the location

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chang Wan H. 
Clasificación:
3.0

Not impressed that I didn't get any money back for the month I just paid for. Bad business.

Anthony P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverley S. 
Clasificación:
3.0

The fuel on the contract was listed as 1/4 tank. When i got the truck it was actually at 1/8 of a tank. Very dishonest treatment

Michael R. 
Clasificación:
5.0

Everything was relatively simple and straight forward. An altogether great experience.

Annalise M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley C. 
Clasificación:
5.0

I'm giving full stars because these stupid review systems tend to affect peoples chances at bonus and raises and should be done away with completely so people stop giving reviews like "It was great, 4 stars because no one is perfect". Those people and the person who thought up this system should soak their heads.

Ben R. 
Clasificación:
4.0

The trailer I rented was exactly what I needed, so that part was good. When I picked it up the trailer had not been cleaned so it was very dirty at the back sliding door. Whether this kept the door from sealing properly, or there was a gap ... during the trip, dirty water and snow got in and damaged a few boxes at the back of the load. It must be difficult to spray clean the trailers when they come back dirty (my own return was covered in wet snow), but it would help if they can be cleaner. That said, the u-haul enclosed trailer is still great for moving and the young lady who helped me (pick up and drop-off) was excellent!

Martin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max T. 
Clasificación:
5.0

Excellent service. Although I was not promised the smaller trailer, and was told that you usually did not have the smaller trailer, you got it for me. It was exactly what I needed. Clean easily driveable, and handled all the luggage with no problem. I have been using this Water St. location for years now, and your team has never disappointed me! Thanks All!

Kevin J. 
Clasificación:
5.0

Great service

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent M. 
Clasificación:
5.0

Have used this location multiple times. Everytime has been excellent

Paul E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mackenzie G. 
Clasificación:
5.0

Honestly, nothing. This was the easiest rental I have ever had and we have moved multiple times and multiple people! Friendly, courteous, knowledgeable.... etc. etc... GREAT TEAM TO WORK WITH!! THANKS FOR YOUR HELP!

Perry L. 
Clasificación:
5.0

Very good experience overall. Employees were pleasant and professional. Easy to arrange what I needed at a reasonable price.

William S. 
Clasificación:
5.0

We needed a van on short notice during the holidays and they were able to accommodate us for multiple days.

Ian E. 
Clasificación:
5.0

Great, easy pickup and employee was very helpful. Great experience

Dean R. 
Clasificación:
5.0

The young lady who checked me in was awesome very happy new what she was doing good experiamace

Terry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brennan D.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff. Highly recommend this location.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alrick D. 
Clasificación:
5.0

Susan was a great help

Douglas M. 
Clasificación:
5.0

Excellent customer service Would use again Excellent price

Roger N. 
Clasificación:
5.0

Service was great, and everyone we dealt with was very helpful and knowledgeable, and on the same page. Overall made the experience of moving student apartments way easier!

Gregory L. 
Clasificación:
5.0

Keep doing what you do. Train new employees to be like the ones I dealt with. They were uniformly helpful, friendly, courteous, knowledgeable, etc.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shehzad Aziz J. 
Clasificación:
3.0

The key drop off was challenging to find (it was at night and the signage was a little confusing).

ADEILAHRUTH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
3.0

26' truck tires were balding, one of the wind shield wipers needed to be replaced making for a low visibility drive.

Carl K. 
Clasificación:
5.0

The service was excellent Susan was great Tks

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

The customer service guy was very professional, cordial and friendly. Set up trailer in no time at all. Had to change the ball on trailer hitch so it could be higher.

Eugene T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELLOWEN B.  |  Overall Experience 
Clasificación:
5.0

This location is absolutely spectacular. Over the last six weeks I have rented from them 4 times. Each time I received great service and everything was always ready and waiting. I really appreciate their kindness and professionalism and would suggest them to anyone looking to rent any type of vehicle or trailer. Also no they didn't ask me to say this haha

Nigel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan L. 
Clasificación:
2.0

Not a mask to be seen on any employee. So had the truck been prepared for use (it was not) it would have been a COVID hot zone at the time of rental. Truck had garbage frozen in the bed. No snow brush was in the truck in December. Truck was covered in snow and ice but the app used summer pictures of the truck making it impossible to accurately verify the condition upon rental. It was not made clear to me during the rental or reservation process that there would be a min km estimate deposit at time of rental. Not saying it isn't there, I just didn't see it so it could be more in your face to help not feel sand bagged. - return worker was bubbly as a soda pop. night shift seemed a little drained, but nice. Maybe hit your people with a nice no bs Christmas bonus to help boost morale. Talking about $$$! It's been a hard time to be anyone who works with the public. Happy workers, happy customers.

BENJAMIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP F. 
Clasificación:
5.0

Staff were a little overwhelmed - Sunday morning was very busy. Only 1 staff member was there for a while. She helped us get settled in to our unit. Great service given the circumstances. 1 hour in and out. Also - the weather was not great.

Leo B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRICUS K. 
Clasificación:
5.0

Not much, service was very good

FLORENTJOSEPHLEO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMINKENNETH P. 
Clasificación:
4.0

We did have to drive back because our extra rented item wasn't in the truck. The person who got it for us when we came back was very friendly and apologetic. Wouldn't stop us from renting from here again. It's clean, fast, the staff were all friendly and it was an easy process minus that little hiccup.

DALE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenda P. 
Clasificación:
5.0

Customer service agent was top notch

Alexander M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell B. 
Clasificación:
5.0

Overall, I am satisfied while using Uhaul. As good as it gets!

Jerome C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELJ D. 
Clasificación:
5.0

Starting with a full tank of gas would make it easier.

WALTER M. 
Clasificación:
5.0

The check-in is quick and efficient. Your reservation is always available. The equipment is clean and well-maintained. The staff makes sure the trailer is properly connected. The return process in quick and efficient as well.

ALLAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

She adjusted prior issues so we left happy. Well done

Jeffrey R. 
Clasificación:
4.0

Found the lot attendent to full of himself

RICHARDDENNIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pasquale L. 
Clasificación:
1.0

These were the most rudest people I have ever dealt with in my life..I will never rent from this location and never recommend anyone to go here

JESSICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

We had the best experience we could ask for the service person was fantastic and thorough and very friendly she was great

Bert S. 
Clasificación:
5.0

Friendly knowledgeable staff, Quick Service, I went to park my car and the lady brought the truck down to me so I didn't have to walk back and get the truck. On return a different lady served me and she was just as friendly and knowledgeable, everything have been downloaded so I was quickly processed and had the rental bill settled all in a matter of 5 to 7 minutes.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan E. 
Clasificación:
5.0

Susan was the best. Great job

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
5.0

Very well trained staff

LUCY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA-ANN F. 
Clasificación:
5.0

Great service. Always

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon D. 
Clasificación:
5.0

Good service as usual

Rob M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Perhaps a small waiting area near the window, couple of chairs, maybe cp24 on a monitor with the volume off.

Don G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

Friendly and helpful

Linda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

I think you need to give Elyse Clyens-Nagy a raise. It was her service and friendliness that made everything great.

KENNETHE G. 
Clasificación:
5.0

I have and do use this address always. Great people . The girl who works bhind the desk has an amazing personality and sense of humor . Very helpful and informative . Kind and considerate . I wish I remembered her name . I apologize for my description if she or anyone finds it affensive ....she has dark hair ....good build ....thought she was a guy at first ...she use to work at the coffee shop on Chemung where popeyes now is ..she use to make my croissants perfect .........can't ask for a better person ....dang wish I remembered her / ur name . But go check it out .....use Chemung u haul .....great people.

Bonnie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
2.0

Customer service upon pickup was not the best.

ERIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin Z. 
Clasificación:
5.0

The running lights on the trailer didn't work, so I had to use my four-way flashers in the evening.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sathish S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha O.  |  Overall Experience 
Clasificación:
5.0

Super smooth and helpful - thanks a ton!

ALEXANDERROBERT C.  |  First Impressions 
Clasificación:
2.0

We were held on the phone for almost two hours waiting for an operator to sort out our access to an already booked unit causing two hours of unnecessary expense by the mover at a cost of $195.00 per hour equaling $380.00 at our expense.

Linda D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kassandra M.  |  Overall Experience 
Clasificación:
5.0

Very professional. The best storage facility I have seen. Gracias.

David M.  |  First Impressions 
Clasificación:
4.0

The security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.

Ryan P.  |  Overall Experience 
Clasificación:
5.0

The associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.

Tabitha O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S.  |  First Impressions 
Clasificación:
4.0

I didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.

Rebecca M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

COSIMO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C.  |  First Impressions 
Clasificación:
5.0

It was easy to reserve a unit online. Went in to get the unit and the employee was very helpful. The unit and facility was very clean. Would recommend.

Kevin K.  |  First Impressions 
Clasificación:
4.0

Not a big fan of being required to buy a specific lock but I can't fault the staff for that policy.

Mauro D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Treysen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer T.  |  First Impressions 
Clasificación:
5.0

The sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.

Gordon D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda T.  |  First Impressions 
Clasificación:
4.0

Amazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy one

Stephanie W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TIM T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R.  |  First Impressions 
Clasificación:
5.0

Staff was helpful and friendly. Would recommend them.

Cheryl O.  |  First Impressions 
Clasificación:
5.0

Very friendly , very clean, price is great!

Jennifer H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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