Get better employees. Uhaul was fine, i had a good experience at first. However, a year later (this year) someone fraudulently charged my credit card for the initial shipping of my containers, which had already been paid. IF that wasn't bad enough, they also reopened my account without consent and started billing me again and charging late fees and sending out lien notices on goods they don't even have, because again I emptied them last year and closed out accounts in good standing. The FACT that NO ONE will RESPOND OR HANDLE THIS ERROR IS WHY UHAUL WILL NO LONGER GET MY BUSINESS OR MY FAMILIES AND FRIENDS BUSINESS. THEY ARE ALL APPALLED ON HOW THIS IS BEING OR NOT BEING HANDLED.. I have been dealing with this for over two months and no results have happened. I am done with Uhual. The next response from me will involve my lawyer. Submitting this review is the only email I have received from them, which was a mistake on there part. Don't ask me to rate my experience in the middle of a HORRIBLE experience that hasn't been dealt with yet.JAMES K.
Customer Reviews for U-Haul Moving & Storage of Pensacola-Bellview
U-Haul Truck Share 24/7© Location
Pensacola, FL 32506
(N Of Fairfield Dr)
Servicios en esta ubicación:
Horarios de la ubicación
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Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Wish units actually had lights inside and not just in hallwayBridget Y. | Overall Experience
It felt very unsafe with very poor lighting.SHERYL C. | Overall Experience
very good servicelarry w. | Overall Experience
El cliente no dejó un comentario.Ginger D. | Online Move In
El cliente no dejó un comentario.Jamie J.
El cliente no dejó un comentario.Garrus R.
El cliente no dejó un comentario.Logan M.
El cliente no dejó un comentario.Gary C.
Longer trucks were backed/parked into bushes, so difficult to inspect for potential damage of rear.Bradley P.
El cliente no dejó un comentario.Johanna L.
The milage was not correct on the app and it caused me a lot of time and trouble to get it fixed.Stephanie R.
Worst experience I've ever had. The check in and checkout process was a nightmare. No one at this location so I used the website as instructed. The check in was so complicated and I had to speak to 3 different services members just to get through it. Checkout was even worse.. the website would not allow me to enter my mileage and because of that I could not complete the checkout. I called a service member and was transferred and waited nearly 35 mins just to have no one pick up. Called another time and finally someone said just lock the keys and park the darn truck. I don't recommend making customers use a website to do this. Just hire some people and make them available at all locations to help customers. Nightmare.Rachel S.
El cliente no dejó un comentario.Allan G.
Have better customer service. Be could not get ahold of service to pay always had to fight on where to pay bill. Savannah from mobil Rd in Pensacola was excellent she gave her personal number to get things done. Couldn't get nothing done with uhaul corporate.Derick H.
The WORST experience. Our box showed up 10 hours after our requested time and was barely standing it was so poorly constructed. It was picked up the next day per our agreement and was to be put on a truck and shipped out within a couple days; however, when it was taken back to their facility, it was not checked in properly and sat in their yard for 5 days without any acknowledgement. We spoke with the shipping manager directly and was assured that it would be put on a truck that day and would still get to us by our "guaranteed" delivery date of 10/11. Several days later we called to check on it and it still hadn't been shipped. Finally, it got put on a truck and started to make its way to us from Florida or Oregon with a new "guaranteed" deliver date of 10/16. On 10/16, we received a phone call that it had been delayed and our new "guaranteed" delivery date is 10/18. Thankfully, it arrived in Oregon the morning of 10/18 and we received a call right away that we could pick it up anytime. The excessive delays are only part of the problem we have with UHaul, the worst part is the customer service (or lack thereof). Every single person we talked to, aside from the nice gentleman at the Klamath Falls branch, was rude and unhelpful. Each time there was a delay, we were reassured that for every day it's late we get $50 back, as if this was supposed to make us feel better. There was absolutely no sense of urgency or care from anyone we talked to, only the lack of ability to do their jobs. Due to this unbelievably awful customer service, we will never be using, nor recommending, UHaul again.Brandon S.
The online system used to access order and billing information is somewhat cumbersome and confusing. I struggled to be sure that I had been billed correctly or that my order details were correct. I wanted it simpler: Reserved date. Deliver date. Pickup date. Storage dates. Billing for each item or N/A.Nanette R.
I had a great experience.linda A.
El cliente no dejó un comentario.Stanley A.
El cliente no dejó un comentario.Kristen S.
Staff was horrible. I will Never use that location again.April F.
El cliente no dejó un comentario.Cynthia G.
GREAT TEAM! Knowledgeable, friendly - felt like being around old friends!Karen B.
Location needs a better way to get in and out of. Vehicles with trailers going north can't always make the u-turn to get to the turninJoseph M.
Was late returning my truck an trailer. When i went to go online to check it in. Your uhaul dot com wasn't working properly. I tried multiple times. My whole experience with uhaul was bad from start to finish.Darcey B.
I got stopped by a Mississippi State Trooper because the license plate was damaged. About 2/3 of the plate was just torn off. I think you should refund me the total amount I paid. It was very inconvenient.Ralph A.
They never reported it receivedHoward B.
El cliente no dejó un comentario.Wilson P.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.Jonathan V.
El cliente no dejó un comentario.patricia P.
The general manager there sucksJames C.
Install the equipment they order or at least ASK before deciding to install a COMPLETELY different productJoshua W.
El cliente no dejó un comentario.Alberto Y.
El cliente no dejó un comentario.ANTONIO S.
El cliente no dejó un comentario.Merrie P.
El cliente no dejó un comentario.Vanessa P.
This location did everything to fix the screw up at the location I was originally supposed to pick up at. Lara was very knowledgeable and had such a pleasant attitude. She got my reservation straightened out and I was on my way in less than 30 minutes.Andrea Y.
Nathan was nice, asked if I had any issues with equipment. Then he unhooked the trailer for me & I was done. *also, this was the 4th location I had to go to before I found one that would let me return my rental. All others said "we don't take trailers"Margaret P.
Efficient, knowledgable and courteousadam M.
El cliente no dejó un comentario.Lisa A.
Had to wait for over 30 minutes to pick up and another 30 when I dropped it off. It says stay with your equipment no one came so i went inside .timothy J.
El cliente no dejó un comentario.Natalie N.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.Katrina H.
Through the roof and beyond the Moon I hate, despise, abhor, and detest the "press-1, press-2, blah-blah" phone system. Just let it ring till somebody can answer! Nobody on the customer end of any business wants to take a "PRESS ONE," hokey-pokey quiz. NOBODY!! My button pushing accomplished nothing. When someone answered, all went well, and always will.patrick H.
The movers were absolutely fantastic but uhal people was terrible exceptfor one individual that actually answered the phone. They ran my credit card 6 times and it was a pain to get the extra charges back. On top of that the uhaul personnel rarely answer the phone. I had to call another location three different times to have them send a message to them because the people at the mobile hwy store wouldn't answer the phone three days in a row and I even call at different times like 7am right when they opened and still no answer. There was also a mouse in my ubox which I will be filing a formal complaint about!William E.
El cliente no dejó un comentario.Howard P.
El cliente no dejó un comentario.Randolph D.
I needed the trailer for half day instead of full 24 hours. I picked up at 8:00 and had it returned by 11:00. Would be nice to maybe have a percentage discount for half day rental.Robert T.
El cliente no dejó un comentario.mike C.
El cliente no dejó un comentario.Amber D.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.Wende B.
MY SON ARRIVED SUN 7/28/2019 AT LOCATION ONLY TO FIND IT WAS CLOSED DOWN, APPARENTLY ON 7/27 BY FIRE MARSHALL. AFTER SEVERAL HOURS ON THE PHONE, I WAS TOLD THEY HAD NO STORAGE UNIT THE SAME SIZE OR BIGGER THAN WE REQUESTED ANYWHERE IN THE PENSACOLA AREA. THEY REFUSED TO DO ANYTHING BUT PUT IN CUSTOMER COMPLAINT. MEANWHILE, MY SON HAD A LOADED UHAUL 26 FT TRUCK WITH NOWHERE TO UNLOAD. AS OF 7/31/2019 I NOR MY SON HAVE RECEIVED A RESPONSE ()PHONE OR EMAIL) TO RESOLVE THE MATTER. UHAUL WAS UNABLE AND UNWILLING TO HONOR THE CONTRACT. WAS TO GET ONE MONTH FREE STORAGE WITH ONE-WAY TRUCK RENTAL. WAS NOT HONORED. HAD TO FIND ALTERNATE STORAGE LOCATION AT MY EXPENSE. UHAUL IS THE WORST.thomas G.
El cliente no dejó un comentario.ASHLEY B.
Check that lights are working before customer leaves with rental. I had to return to location when brake lights didn't work on trailer, which was determined to be caused by faulty wiring done when hitch was installed at U-Haul in Greenville, SC just a week and a half earlier. Cost me two hours on a ten hour trip.Sean M.
Treat them with respect and don't try to over charge ratesEzekiel S.
I don't have any thing to say sorryCharles E.
The trailer that we rented did not have working driving lights. We had a 4 hour drive on the interstate in the dark without lights and after seeing vehicles behind us get close and have to swerve around us we stopped to check the lights, that is when we discovered we had none. We had to purchase magnet towing lights at a truck stop to attached to the rear of the trailer to get home safely. When we took the trailer back to U-Haul the next morning, there wasn't a member of management onsite for us to discuss this with. We are very disappointed with our experience.Sonny G.
Go back to return of the equipment I spoke with the manager explain my situation from my earlier complained they took care of everything I'm completely satisfied with the service I received and will do business with you all again if needed.SANDRA B.
I have used this location a number of times. And have always been pleased. I have read online people complaining about waiting, etc. I personally think they are just impatient, this location is always busy when we have come in but I usually use the online booking, etc and I have always been in and out. Justin has always been there when we have come in and is polite, informative and quick.John F.
give reciptsPatricia P.
Please put gutters on the roof margins to prevent drenching by rain water when opening or locking gates to storage rooms when raining.Joseph M.
El cliente no dejó un comentario.Jim S.
PUT ELECTRICAL LIGHTING IN ALL ROOMS.Joseph M.
El cliente no dejó un comentario.Betty H.
El cliente no dejó un comentario.Gabriel T.
It was a very old van, barely could get it up to the speed limit...just saying. Got the job doneKelly S.
I input all my info online to reserve a truck. I stood in line for 15- 20 min. then was asked for most of the information I had already submitted online. Should have just come in off the street. This express reservation thing saved me absolutely no time. I was also incorrectly charged for two days instead of one. There was no professionalism and the whole experience was awful!!!!Henry W.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Gordon D.
The lady who helped me at this location was very friendly and professional. Great customer service.Eden M.
El cliente no dejó un comentario.kevin F.
Placed installation date over the phone. Waited a week for parts. Got there the day of the appointment and parts were never ordered. Parts then ordered and was never called when they came in the following week. Was put on hold on the phone for over 30 mins as they checked if my parts were in before hanging up and driving to location. Got to location and 2 reps were just sitting down doing nothing. Was told the job would take 3 hrs and it took 4 hrs and 30 mins. I used to go to this location often and liked the service. However, unfortunately i won't be doing business here any longer nor would i recommend this place. The rep that left me on the phone and never returned was Brittany.nathaniel B.
It was very easy to rent and was available immediately. When returning they made it simple even helping disconnect it from our truck. Thank you for making this a pleasurable experience.LYNDA F.
good people, nice staffluis D.
El cliente no dejó un comentario.Kim H.
Nothing you give 6 star services. It was a time that was difficult but uhaul really helped make it a breeze Thank You.diana B.
El cliente no dejó un comentario.VIOLA F.
El cliente no dejó un comentario.Stephanie R.
Very good customer service .Jerry P.
The service was excellent at this location. However, the truck had many small roaches in the back which we killed with Raid Ant and Roach bug spray. We only needed to move one load of stuff 2 miles or we would have returned the truck and requested a new one. (There is no way we would have done a long distance move with bugs in the truck. And for those that don't live in FL...roaches are everywhere down here no matter how clean you are, but I still didn't expect to find them in our U-Haul truck.) Because of the bugs, I would not recommend this location to anyone.John C.
The lights wete not working on the right side and employee new this and said it was ok everything working he was lieing to me. Plus i rented a uhaul from effingham il same distance to pensacolae 400 percent markup that is price gouging that is illegal i will never rent from uhaul again no good cheats and liarsChet P.
Prompt, professional service with a good quality van.John B.
El cliente no dejó un comentario.Marlene M.
Always an easy process.Daniel P.
El cliente no dejó un comentario.Tom C.
El cliente no dejó un comentario.Tina B.
I signed up for the 24/7 and I still had to wait until opening hours to pick up, in which it delayed me 2 + hours on moving and I did lose money because of paying helpers that was on the clock while I was waiting for Uhaul to open.Jessica W.
El cliente no dejó un comentario.Stephanie C.
The only I could see I would change is getting trucks equipped with cruise controlMichael Y.
El cliente no dejó un comentario.Tiffany A.
Best U-Hsul everREBECCA M.
When I go by , reserve a trailer, give all my info including drivers license and credit card , that takes 20 min. Go back to get said trailer , have to give ALL the same info (not just confirm) , then 28 min later I am finally ready to go. What is the point. You wasted 20 minutes of my life I won't get back , not to mention the frustration. I have never had this problem before. Have rented trailer before. I am not very happy . The 20 something you had\have working there talked to me politely , but like I was stupid. I will try not to go back . And I have lived here and had dealings with this store for almost 30 years.Carl C.
El cliente no dejó un comentario.Emily M.
The truck had a check engine light on when I left the lot....Kay A S.
El cliente no dejó un comentario.Shawn E.
El cliente no dejó un comentario.Lauren S.
El cliente no dejó un comentario.Jerry P.
El cliente no dejó un comentario.Matt G.
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