Customer Reviews for U-Haul Moving & Storage of Penn Hills

680 comentarios

603 Rodi Rd   Pittsburgh, PA 15235

(412) 731-1033

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.- dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(412) 731-1033

603 Rodi Rd
Pittsburgh, PA 15235

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.- dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Have the vehicle we reserved

Camille C. 
Clasificación:
5.0

Great costumer service. Very understanding when I called to ask a question about needing a few more hours.

David B. 
Clasificación:
4.0

STILL WAITING FOR MY MONEY OWED ME TO BE PUT BACK IN MY ACCOUNT.

Vincent S. 
Clasificación:
5.0

Excellent service by your front desk people!

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN C. 
Clasificación:
4.0

The u haul in Penn hills has nice reliable trucks. I rent trucks from them monthly while I'm doing home renovations and I've had good experiences with this facility.

Richard C. 
Clasificación:
5.0

There is a lack of appliance dollies nationwide, there needs to either be more available or not offered on the website when you reserve your vehicle. I had to go to Harbor freight and buy an appliance dolly to move a refrigerator and a stove. Had I known this before I picked up the truck I could have saved myself $200 and 30 miles which I had to pay fees for.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Stay friendly

jerry K. 
Clasificación:
5.0

Very friendly and professional

Jason R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

frederick S. 
Clasificación:
5.0

The website chose a different location than what I chose which turned out ok but it was confusing bc I got several different confirmations for two different locations.

Gina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine T. 
Clasificación:
3.0

El cliente no dejó un comentario.

WANDA K. 
Clasificación:
5.0

Friendly and helpful staff!

Crystal W. 
Clasificación:
5.0

The crew in this location is excellent. Very helpful. They come out and go over everything that you need to know and doesn't have an issue if you have more questions. They provide all additional services and explains them if you need them. Your doing excellent!!

Carolyn S. 
Clasificación:
5.0

Doug and his colleague were extremely polite, respectful, and efficient. I would highly recommend this Uhaul location for everyone to use!

Gretchen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAUFIQ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna P. 
Clasificación:
5.0

Add a couple more chairs and some refreshments an let an old man set down LOL...l just kidding.....!! Just keep up the good work that your doing THANKS..!!

Curtis W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

The gentlemen working at this location are fantastic!!!!! I will definitely recommend them to all me friends!!

TAMMIE F. 
Clasificación:
4.0

Staff very friendly and helpful. The doors on the units are pretty worn and could use maintenance or replacement. Would recommend

Dawn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
3.0

The gas was on empty and it needed a oil change Also the self check out and check in was a mess The lock would not open to get the key You have to push the metal bar on the lock I had to wait 20 min to get some1 on the phone to tell me that A sign would be great On the return the would not fit in the key box smh Had to wait for 25 min to get the okay to put it in the mail box and not in the key return

Bianca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle B. 
Clasificación:
5.0

I really liked how the guys in the office on Rodi Road treated me so nicely and made me feel comfortable renting the Uhaul. They gave me a nice truck and made my move very easy for me!

Elizabeth S. 
Clasificación:
5.0

Everything was good service was fast guy's did a good job in and out I was on a timeline to get to my pick-up and it worked out.

RICARDO C. 
Clasificación:
5.0

Staff are very helpful and friendly

Gene Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon H. 
Clasificación:
5.0

What a great crew going out of their way for us

Mike D. 
Clasificación:
3.0

The staff was friendly but the truck truck was crap. The truck was snow covered and frozen when we picked it up with snow inside the cab from the passenger door not being completely sealed, the lock on the back was frozen. After we got it home and loaded, we could get the key to work. The steering wheel was locked and the key would turn. After an hour on hold with roadside assistance we waited all day (4:30!!) for the technician to come out. He had to make a new key saying the one we were given was too weak. We called multiple times throughout the day to check on the technician's ETA and we're disconnected each time no matter which menu item we selected. Overall, the poor equipment and lack of communication made moving day very difficult. We had a crew lined up to help load/unload that ended up sitting around all afternoon with nothing to do then working until 9:00 at night to get everything moved. It was a terrible, terrible day.

Rebecca J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S. 
Clasificación:
5.0

Good service and have the van ready for me

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

warren m.  |  First Impressions 
Clasificación:
4.0

Updating the lockbox system to digital lockboxes or something else easier than dial locks which were difficult to unlock.

Shelli S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAVERRON W. 
Clasificación:
5.0

The facility was very clean along with having the employee's being as helpful as they can.

lynn t.  |  Overall Experience 
Clasificación:
4.0

Very polite with Customers

DIANE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona R. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIARI D. 
Clasificación:
5.0

I just did the drop off there and the staff was very friendly.

JOHN P. 
Clasificación:
3.0

Didn't deal with anyone at this location. Just dropped the equipment off.

CLAYTONANDREW M. 
Clasificación:
5.0

Very friendly and helpful. Took the time to go over the operation of the equipment.

JOHN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean K. 
Clasificación:
3.0

This was the worst experience I've had with uhaul. I was unable to complete my move due to the unsafe bald tires that were on the truck. I got stuck in snow for 45 minutes and had to ask random men to to push me out of the driveway. Tire pressure was low from the beginning, burning smell was coming from somewhere while I was driving. It was awful.

TONYA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORY B. 
Clasificación:
5.0

Friendly staff. Great experience. Will definitely use them again.

Dominic C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
5.0

Truck was a little messy, but thats a minor complaint.

ALEXANDER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE M. 
Clasificación:
5.0

The service rep Solomon Huges was pretty cool. Easy and quick rental process. Eeven had the truck heated up!! Thanks

FRANK H. 
Clasificación:
5.0

The crew friendly, and professional. They set up the trailer I rented very quickly, but paid strick detail to safety and uhaul procedures. That said, If the equipment is available at this when I need it, I will definitely patronize the Rodi Road location.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA Y. 
Clasificación:
5.0

Perfect customer service, fast and easy. Always great staff. Would never go anywhere else for my rental needs.

ANTONINA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleaha J. 
Clasificación:
5.0

top-notch customer service. representatives were extremely helpful.

ALLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aimee J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA G. 
Clasificación:
5.0

Start giving out discount rates to regular customers I gets truck twice a month or

Deborah N. 
Clasificación:
4.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

VASHAWN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gail R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolette J. 
Clasificación:
5.0

General Manager accepted keys later than they normally stayed upon literally with a smile on his face. Moving is an uncomfortable time for a lot of people. Making this process simple and easy can make the burden that much more bearable. This location is doing things right!!

JOSHUA S. 
Clasificación:
4.0

Thanks!!!

Ronda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JONAS C. 
Clasificación:
5.0

Rented a cargo van, it was very clean and had the latest tech package, which made driving easy and safe. Transaction was seamless, customer service was friendly and polite.

CRYSTAL C. 
Clasificación:
3.0

There is some garbage in the upper lot, mattress and a few other things that don't look great. I would give it a 5 star of those things were picked up. T On another note the guys that work at the office were very nice and helpful.

KITSY H. 
Clasificación:
5.0

No need to improve anything! The staff was great…very fast and friendly!

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARSIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BELINDA G. 
Clasificación:
5.0

The manager at this location is great

BRENDA K. 
Clasificación:
5.0

I'm sorry this time I was not satisfied I get truck every month sometimes twice month YALL charge me over the amount that I was supposed to be paying

DEBORAH N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
3.0

Uhaul does not accommodate the customer. You pick up where THEY want you too. When they want. Tired of the runaround when you rent a truck. Period.

MARK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN R. 
Clasificación:
4.0

Show customer service having a live person to talk to you over the phone to rent any vehicle instead all so high tech....it is my personal opinion. I did everything myself I have never saw anyone in person only to pick up the rental. Not my cup of tea類

CHARLES R. 
Clasificación:
5.0

I had a little billing hiccup and the owner fixed it right away and could not have been more helpful.

SARAH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

Make sure they know that they have to perform the after hours drop off requirements (photos, etc…) prior to dropping keys in drop box, if applicable.

RONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANE W. 
Clasificación:
1.0

I have a contract for less than 6 hours on a motorcycle trailer. Return the trailer in less than 6 hours (approximately 4 hours). Was charge again for a 48 hour rental. Try to call, but would not answer the phone. Please help.

allen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jami A. 
Clasificación:
5.0

Just make sure that no one smokes in vehicles

VERONICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHLEEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRWIN B. 
Clasificación:
5.0

Employees were super friendly and helpful, quick to confirm the rental and they hooked up and got me going with the trailer fast! Trailer was in great shape and worked out wonderfully! ¡Gracias!

AYDAEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHADIJAH W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ron r.  |  First Impressions 
Clasificación:
5.0

Contact customer before canceling reservations

TENIOLA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY E. 
Clasificación:
5.0

Very friendly crew

OLUSOLA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIREE P.  |  First Impressions 
Clasificación:
5.0

Loved it. The guys were great there

DEBORAH M.  |  First Impressions 
Clasificación:
5.0

Uhaul are always good and can be relied upon.

Jake O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

frankie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kendra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney W.  |  First Impressions 
Clasificación:
5.0

I always trust U-Haul for all my movement needs

Sanjiv K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A.  |  Overall Experience 
Clasificación:
5.0

Thank you for your service

Walter H.  |  Overall Experience 
Clasificación:
5.0

Would store here again

jim v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael h.  |  Overall Experience 
Clasificación:
5.0

Nice staffs, happy to help everything we need.

Qui N.  |  Overall Experience 
Clasificación:
4.0

The guy working was by himself and I know it was a busy day but he handled it well. Promote him.

Walter H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chareese H.  |  Overall Experience 
Clasificación:
5.0

That eric gains was a great help he help me find the rite size storage good customer serves

Charles H.  |  Overall Experience 
Clasificación:
5.0

The U-Haul Storage store of Penn Hills very friendly & excellence service.They were happy to help me with anything I need. Thank you for everything.

Qui N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene A.  |  First Impressions 
Clasificación:
5.0

The staff were super friendly and easy to talk to, we had an issue with the latch to open and close our unit and they took care of it immediately.

Alexandra R.  |  First Impressions 
Clasificación:
5.0

I have had a great experience at this facility. I'd particularly like to recognize Doug, and his staff as well. I took rental space and couple of truck rentals from them. These guys are super nice and extremely help. I'll recommend this facility 100%.

RAJVEER S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

shanell l.  |  Overall Experience 
Clasificación:
5.0

Great staff. Very helpful. Very clean facility n

matthew f.  |  First Impressions 
Clasificación:
5.0

very accommodating, pleasant experience thanks to your team

Joseph J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J.  |  First Impressions 
Clasificación:
5.0

The staff at the UHaul storage facility is 100% customer satisfaction. Doug is always available for any questions

matthew f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bill s.  |  Overall Experience 
Clasificación:
4.0

Dough makes this place a 5*.

DENESHA M.  |  First Impressions 
Clasificación:
5.0

Doug goes up and beyond for you. A true Gentleman. I will use Doug's facility with all my UHaul needs.

Darrell C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH G.  |  Overall Experience 
Clasificación:
4.0

The staff was very friendly and accommodating. The unit itself had some grease spots on the floor we wished had been cleaned first. Otherwise the experience was great!

Katie o.  |  First Impressions 
Clasificación:
5.0

All of my U Haul needs will go through a Doug and his group.

Darrell C.  |  First Impressions 
Clasificación:
5.0

Although the storage unit that I reserved was not available the employees helped me find one that was bigger. The staff were nice and even took me to each size storage unit so I could make sure I had the correct size. The check out process was fast and easy.

Kenesha t.  |  First Impressions 
Clasificación:
5.0

Doug, the manager, was outstanding to deal with.

matthew f.  |  First Impressions 
Clasificación:
1.0

I will never shop at uhaul again. When I picked up my truck, it wasn't checked and there was wood in the back so after an hour of not realizing it was back there prepping for my move to another state, I had to return my truck for another one. The staff was friendly, but not helpful I wanted more than a $50 return for my inconvenience.

jasmine B.  |  First Impressions 
Clasificación:
5.0

The staff was very nice and helpful everytime I went there. They were fast and efficient with all their work. They were also very helpful and understanding with any problems or issues you might have.

Liz J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJVEER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C.  |  First Impressions 
Clasificación:
5.0

My total experience with uhaul was very good. Would highly recommend this site. When I arrived at that location and realized the unit was to small the owner/ manger was very good about making a larger unit available that night . Kudos to them. 

Carol M.  |  Overall Experience 
Clasificación:
5.0

no comment

warren m.  |  Overall Experience 
Clasificación:
2.0

I cancelled my storage at this place and just seen that u guys charged me till jan 31 2020 i left ib july even opened door and called corporate and told them that i was leaving facilitys

kevin h.  |  Overall Experience 
Clasificación:
5.0

Good customer service didn’t show attitude

Natasha P.  |  First Impressions 
Clasificación:
5.0

They were very cooperative when we found out that the storage that I booked on the phone was not adequate. The manager at the Rodi Uhaul gave me a larger storage room. I was very pleased with him.

Carol M.  |  First Impressions 
Clasificación:
5.0

Doug and his staff are great.

FLOYD B.  |  Overall Experience 
Clasificación:
5.0

The manager Doug at the Penn Hills office along with his staff were very helpful and courteous. I will recommend his facility to everyone I know. Annette Sampson

Annette S.  |  Overall Experience 
Clasificación:
5.0

My only problem with your service is upon leaving the family we could get out but upon my return I couldn't access the property I was given a code and it didnt work and Icouldnt get help after 6pm

Rhonda M.  |  First Impressions 
Clasificación:
5.0

The move in process was easy and great. I regularly visit the Rodi Road location and it's always a great experience.

Jeaonna H.  |  First Impressions 
Clasificación:
5.0

It was great and i would use them again if i needed to

lynne t.  |  Overall Experience 
Clasificación:
4.0

Outstanding customer service from James, Solomon, and Doug, as well as other staff members.

EBONY J.  |  Overall Experience 
Clasificación:
4.0

Contacting the facility directly has become difficult.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service from the owner, Doug. He worked hard to resolve my prob when my mower would not fit through the door opening of the unit I had originally reserved. Service was outstanding.

Matt A.  |  First Impressions 
Clasificación:
5.0

Doug and his staff are excellent. Very friendly and helpful. Will rent from them again.

Darrell C.  |  Overall Experience 
Clasificación:
5.0

Gracias

YALONDA H.  |  Overall Experience 
Clasificación:
5.0

Very polite and very helpful. They will be my moving place.

Darrell C.  |  First Impressions 
Clasificación:
5.0

I have had my unit several years and always delt with Sherri Robbin sand was very satisfied with her. However Doug exceeded expectations and extremely polite and accomadating. Thank you Doug.

ROSEMARY O.  |  Overall Experience 
Clasificación:
5.0

Gracias

JEWELL H.  |  Overall Experience 
Clasificación:
4.0

Could never reach anyone via phone at the Moore Storage #. Reached Doug on first attempt at U Haul.

GWENDELLYN O.  |  Overall Experience 
Clasificación:
5.0

Sheri was awesome. I really like your customer service. She helped us out and did everything amazing

bruce t. | Reservación
Clasificación:
5.0

Your facility truly met my needs. The units and the grounds are clean and secure. Also the attendant was more than helpful.

CANDIS W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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