I had reserved a uhaul to be picked up in Bloomington 3 weeks in advance. I was notified I would have to pickup in Pekin. I live 4 hours away so the change in location was inconvenient but the staff was helpful and the truck in good condition.KIMBERLY S.
Customer Reviews for U-Haul Moving & Storage of Pekin
Pekin, IL 61554
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I can think of, from start to finish it was a great experience. Thank you so muchJeffrey M.
Customer did not leave a comment.LLOYD J.
Customer did not leave a comment.KELLY G.
Customer did not leave a comment.NATHAN S.
Being a truck diver for a living and getting a 20' uhaul for a move for a house fire i was thinking there might have been a little better of a deal with what we were having to go through. I also filled up the tank past what i got it at and got no credit for that becides a thank you from the guy at check in.BLAKE M.
Customer did not leave a comment.KENNETH HERMAN C.
My problem with my rental wasn't this location, it was U-HAUL. Unforeseen circumstances resulted in me being late to pick up my 24/7 rideshare van. When I accessed the site to pick it up, that option wasn't available. I spent 20 mins trying to figure out why it wouldn't let me pick up my rental. I finally called U-Haul and was given a 35 min call back time. So i was already running late, the location wasn't open and U-Haul made me wait over half an hour for a call back! By the time i got the call back, it was after 9am and the location opened so i just went through the process with them. The van was being used to deliver to an event, U-Haul's poor online performance and customer service resulted in me being late to the event.FRANK H.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.HUGH S.
Everything was goodDENNIS N.
Customer did not leave a comment.NANCY L.
Storage area clean, safe and well maintained. We have recommended it to friends should they need a storage place.William C. | Overall Experience
Steering wheel held together with Zip Ties. Gas cap would not unscrew, application of brakes caused steering wheel to vibrate severely and pull right.RICHARD R.
I should be reimbursed for gas, truck didn't have 1/4 of a tank as stated.TAMMY S.
Customer did not leave a comment.AUSTIN H.
Customer did not leave a comment.JENNIFER W. | First Impressions
Customer did not leave a comment.SCOTT M.
Staff was very friendly and helpful!ANDREA B.
All customer service and quality aspects were very good. The price per month was very high.Robert M. | Overall Experience
Went perfectly.TRACY W.
Customer did not leave a comment.Debbie S.
Customer did not leave a comment.Krista H.
Customer did not leave a comment.JAMES G. | First Impressions
Huge parking lot. Tons of room here.James R.
The girl that waited on me was very professional and I enjoyed working with herJOHN B.
I would not recommend anyone rent from the PEKIN UHAUL. A reasonalbe person would think ,If the operating hours start at 5:00 AM,that you should be able to access you rented unit. The storage girl kristy,had some kind of problem,with me being at my storage unit during regular business hours. She couldn't act professional,so she had her hired help do her job.DALE F. | Overall Experience
Customer did not leave a comment.ADAM L.
young lady at front desk has a poor attitude.other wise everything fineDEAN M.
Customer did not leave a comment.BRITTANY O.
Customer did not leave a comment.MONICA P.
Customer did not leave a comment.Brett M. | Overall Experience
The online storage option was not clear i rented the largest truck and needed more and was offered a tiny storage which i diidnt realize the prices are astronomical when traded the small for largest one what the largest truck held way more then the storage could handledMelissa S. | Online Move In
Only small inconvenience we ran into was there was only 1 service dolly but 2 mattress dollys. This wasn't that big of a deal but others might feel like it is. 1 dolly for potentially 4 loading bays. Can't complain about a free service you do provide. Other than that, my check in was easy. Facility was clean as you could ask for.. Charles at the front counter was very personable!Sean S. | First Impressions
Very clean and very friendly helpful staff. 10/10Austin R. | Overall Experience
Customer did not leave a comment.RANDALL F.
Customer did not leave a comment.TIMOTHY F.
Customer did not leave a comment.JEANINE R.
Customer did not leave a comment.ANGELA A.
Customer did not leave a comment.Ronald B. | Overall Experience
very knowledgeable and helpful equipment was new had a great experianceKeller A.
Christine, the manager, was fantastic. Very very helpfulRYAN D.
Customer did not leave a comment.CHARLES D.
Very nice professional staff and manager!Yoko K. | Overall Experience
9-29-21 Was my 2nd time of renting a moving truck and the staff are Phenomenal!! Both times they have been Knowledgeable, Kind and very helpful, I have nothing bad to say about the staff or my experiences renting from the Pekin U HAUL on Court St ..CARRIE J.
Customer did not leave a comment.donna S.
Any equipment that sits outside needs regular lubrication of latches, levers, hand screws, pivots, and ratchet strap rollers. The tow dollie I rented had a bad tail light and I had a real tough time getting the tire straps to tighten up.GLEN W.
Customer did not leave a comment.Brittany D. | Overall Experience
Customer did not leave a comment.Justin K. | Overall Experience
Customer did not leave a comment.AUSTIN S.
Customer did not leave a comment.DANIEL K.
Website is difficult to navigate. Trailer was not sufficient for the job and had to get a different one costing several hours of lost time. Better web site information and ease of use would have prevented a bad experience.Wendell G.
Customer did not leave a comment.Gregory H.
Price is a bit outrageous. $19.99 for the truck and $1.19 per mile adds up quickly. Had to rent the truck to go pick up a piece of furniture. Round trip 135 miles.JODI M.
Customer did not leave a comment.MARGARET D.
Customer did not leave a comment.DAVID S.
Keep the gentleman who waited on me... Awesome personality!Nancy J.
More helpKIMBERLY M.
I had an issue with the online drop off process so I called the next morning and was told that everything was fine but I still got charged the additional $40 which was upsettingMARTHA G.
Absolutely nothing. Everybody was polite, courteous, and prompt. The truck ran wonderfully and the app was simple and easy to use.Jessica P.
Customer did not leave a comment.Duane H.
Pulled in, waited 5 mins in the vehicle, uhaul did the quick check, out in 8 mins. Outstanding uhaul.KELLY J.
Customer did not leave a comment.Chad H.
Customer did not leave a comment.GINA P.
Customer did not leave a comment.Joseph W.
Making sure the windshield is cleanMICHAEL H.
Truck transmission isn't working properlyMARK H.
Customer did not leave a comment.EUGENE M.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.TRAVIS A.
Very impressed with the staff and facilities. I will return..ALAN G.
Customer did not leave a comment.David C.
Friendly and knowledgeable staffGARY H.
Customer did not leave a comment.Bradon P.
I can't imagine a better customer experience! Efficient and cooperative...it was a great experience.RICHARD R.
I didn't like that I had booked my truck in Peoria, but it was not available. So it was inconvenient for me to drive all the way to Pekin.ANGELETTA M.
Customer did not leave a comment.Kerry C.
The rep was in a hurry to close, and I had to settle for a trailer I didn't want (4x8). When I called the next morning to complain and return the trailer, the manager said she couldn't issue a refund because I drove the trailer off the lot.GERALYN M.
Great customer serviceTONIA G.
Manager was very rude. Was not aware I had to return the truck to the â€œreturn awningâ€, she rudely asked why the truck isn't parked under the awning. I was confused as to what she was talking about. She then says there's big signs everywhere which I did not see from the entrance I came into the parking lot. Maybe for future reference, try telling the customers when they return the truck to park it in the return awning. My first time using this uhaul place. Will not go back and will not recommend. Very rude manager.MICHAEL C.
Excellent friendly serviceCHARLES D.
Customer did not leave a comment.Yoko K. | First Impressions
Customer did not leave a comment.MARK G.
We were totally satisfied with our Uhaul experience from the day we rented storage units for our belongings till we turned our rental truck & auto transporter in after completing our move. The Pekin Uhaul was clean, handy, & staffed by exceptionally nice people - especially Kristine. The people staffing the Florida location where we returned the equipment were super nice & accommodating as well. To top it off, the price both for storage unit & equipment rental was terrific. I highly recommend Uhaul.DEBRA B.
Customer did not leave a comment.TIMOTHY S.
Customer did not leave a comment.VICKI K.
Customer did not leave a comment.GLENN S.
The women working this day I rented were absolutely wonderful. The cargo van got excellent gas mileage and easy to drive. Very pleased.ERICA M.
Everything was clean but did not get the appliance dolly like I asked forTori G.
Customer did not leave a comment.GARY H.
Lady who checked me in was awesome. Ryan, the guy who checked me out, was friendly and quite helpful. Whole experience was completely positiveJohn W.
GREAT CUSTOMER SERVICEBRUCE B.
Customer did not leave a comment.Victoria K. | First Impressions
Customer did not leave a comment.RAYMOND S.
The truck I had seemed like it was hard for it to shift but otherwise completely satisfied!TIFFANY E.
We had great customer service from the gentlemen who helped us. We were very satisfied.BILLE JENE C.
Customer did not leave a comment.MARGARET D.
So helpful. Hope I don't have to move again. If I do you would be my first place to work with.JONATHAN R.
Customer did not leave a comment.Gary H.
Fire or train some common sense into the woman there the day before there was a nice helpful guy that said the hitch was good for the trailer so next morning I could be on my way fast then the woman gave me a hard time waisted an hour of my time and told me I needed to buy another hitch when the trailer was setting level alreadyROBERT L.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.Eduardo H.
The people were very nice, easy to work with and very helpful.Kevin M.
Customer did not leave a comment.ROBERT E.
Customer did not leave a comment.NAKEASHA DAWN P.
Customer did not leave a comment.MARK J.
Super Friendly and thoughtful woman who got me all setup! Sorry I forgot her name.andrew V.
Customer did not leave a comment.JASON T.
Customer did not leave a comment.TAMMIE S.
Customer did not leave a comment.Todd S. | Online Move In
Customer did not leave a comment.KEVIN M.
Customer did not leave a comment.VICTOR J.
One person working. Truck was dirty and dusty. Then I returned the truck back to exactly where the gas gage was and I was still charged $19 for fuel. I will never use uhaul again.BRANDON L.
I had issues with the original location that was picking up from Bloomington Illinois. I had to drive all the way to Perkin, il to get a truck. One Elizabeth had an attitude when I was asking question about someone bringing the truck to her location. She was rude and unprofessional. Going out there wasted my time and energy.Timothy P.
I moved from normal IL to Garner IA. The truck wasn't in normal or Bloomington. I had to drive 40min away. Was given 60 miles extra. After driving back. I had only 20 miles extra. When I got the truck it was under a quarter tank and was only given a 26 dollar credit. The worker stated they would of filled the truck but they didn't have a gas card yet It cost me 153 dollars to fill. When I got to Garner. I realized I was only given 9 miles to bring the truck back. The dropoff was in mason city Iowa at kramar hardware. That's about 25miles. This was unacceptable. I hit my Max of miles given by uhual. Going through road construction plus driving to the gas stations. I didn't drive extra at all.TREVER M.
Staff were very helpful. Facility very clean.William C. | First Impressions
Customer did not leave a comment.Rita T. | First Impressions
The staff was very helpful with the process.katherine f. | First Impressions
Customer did not leave a comment.DAVID R. | First Impressions
Everyone us always so helpful and kindKANDACE S. | First Impressions
Angie went above and beyond to get me my storage unit and make sure I knew what I was doing thanks Angie! :)KAYLA S. | First Impressions
When I got to the facility there was no record of the reservation I had made. The room size I wanted was not available. Had to get a bigger room than needed. Person who showed us to the locker was not wearing a mask. Otherwise, facility was very neat and clean. Locker looks like we were the first one to use it.Jeff T. | First Impressions
I was pleasantly surprised by the whole experience. I am particularly pleased with the convenient location and accessibility. The Sign Up Staf person was pleasant,helpful, courteous and professional.Sandra J. | First Impressions
Customer did not leave a comment.Jeffery P. | First Impressions
Cody was excellent! He was super helpful to me. Really like the place. Clean, really secure...Gregg D. | First Impressions
Customer did not leave a comment.Darin D. | Online Move In
I experience was great! Very friendly staff and very helpful!Maureen C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!