Both females running the place were very nice and pleasant to deal with.STEAVEN C.
Customer Reviews for U-Haul Moving & Storage of Pekin
Pekin, IL 61554
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Pamela S.
Add more tie down rings to the smaller trailers. The 2 by the door just aren't enough.Shawn M.
El cliente no dejó un comentario.Anna M.
El cliente no dejó un comentario.Teresa M.
El cliente no dejó un comentario.Tod H.
The staff was extremely helpful and professional. We would definitely use this facility for future needs. They need a 'job well done' award.marvin K.
El cliente no dejó un comentario.james H.
El cliente no dejó un comentario.Kevin J.
El cliente no dejó un comentario.Wilbert G.
El cliente no dejó un comentario.Melissa S.
El cliente no dejó un comentario.James G.
Customer service upon getting vehicle was friendly/ I had ordered by phone ahead of time. Vehicle decent. When I returned vehicle it filled well beyond when I received it with gas. I returned it to County market in Havana Illinois. Customer service was great there. He said there was a discrepancy where I was to pay $20 and change for gas. He verified that I did not truly need to pay it that I had filled it as I had said. He contacted customer service and he was told it would be taken care of. I later got a text saying I owed it again. I disputed the fact with details. I had been charged $50 on my debit card. I called the one 800 numberâ€¦ spent Over a half hour on the phone disputing it. I was only credited $30. These companies are shady. $20 won't make or break me but it irritates meCharity S.
Another good experienceJeff F.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.kendall P.
Keep up the good workJeff F.
El cliente no dejó un comentario.TERRY H.
El cliente no dejó un comentario.John C.
My dad and I got to the store at 8:55am when the store opened at 9am. The employee Rodger Stephenson was on time at 9am but the manager didn't arrive to the store until 9:45 and then said the reasoning was because he was tired.Michaela K.
Always friendly and helpful!!!!Salina B.
Not a thing. Everything when very well for us!Bessie A.
El cliente no dejó un comentario.Laura R.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Brian H.
El cliente no dejó un comentario.Brad N.
They delayed my work because of equipment maintenance. But it worked great when they had it ready. I didn't reserve before hand so I was part of the issue.Myron E.
El cliente no dejó un comentario.Brian L.
Keep doing what you are doing.Trevor M.
El cliente no dejó un comentario.Hunter C.
El cliente no dejó un comentario.brett D.
Representative was very helpful and professionaTimothy S.
Better explanation about needing uhaul app to drop truck after hours. Not good to sit in lot filling out app at the time.Mark R.
El cliente no dejó un comentario.Robert Z.
Lady working was rude there equment didn't work they said it was my truck spent an hr tring to figure it out on my end they at first refused to sell me the trailer due to lights and so I bought a 20 dollar plug to find out it was there trailer lights and NOT MY TRUCK so asked if they could call local uhaul dealer to c if they could get a trailer and the lady was rude and snapped no thats ur problem we can call them for u then didn't get any compilation all I got was either we rent u a tow dolly not an auto transport I reserved so I did then they charge my time from return on Sunday morning to Saturday night by 12 pm I will never go back to that uhaul ... thanKS dustiDustin M.
El cliente no dejó un comentario.Rachel M.
El cliente no dejó un comentario.Kimberly R. | First Impressions
El cliente no dejó un comentario.LeRoy B.
The app experience was awful. It took me over 40 minutes to get my vehicle. The topper was that when I tried to get the key from inside the store, the door was locked, even though it was supposed to be open. After 15 minutes, I was finally able to get inside when a FedEx delivery came in. The person working offered no apology, but just said that I should have called the number on the door. Since the store should have been open, I never thought I would need to call the store. In my opinion, the person I was chatting with on the app should have given me this information.Charlie B.
Tried to use the app so we did not have to go in When we arrived, the truck was locked. It took almost 30 minutes to check in at the store. We were also suppose to be called by a manger regarding a previous rental on 3/12 where we were over charged and have yet to be contacted.Daniel S.
El cliente no dejó un comentario.Kourtney M.
El cliente no dejó un comentario.ROBERT D.
Great check in and return experienceLinda S.
El cliente no dejó un comentario.Glen C. | Overall Experience
El cliente no dejó un comentario.Roger B.
El cliente no dejó un comentario.Jerry E.
100% very courteous they really know what they're doing. No waiting great service.LINDA W.
my truck died and wouldn't start had to wait for a hour for a jumpstart wasnt given a discount or any extra time beyond upsetalyssa H.
El cliente no dejó un comentario.Charla T. | Online Move In
Some trouble with the opening of the garage doors when trying to drive in. Might have been due to the weather.Gary A. | Overall Experience
El cliente no dejó un comentario.Kevin F.
I rented a 10ft truck at the Pekin location on Court St. I tried to do it on line before I got there so the process would be faster when I got there so I was prompted to put my debit card info in. It wasnt going to charge my card it was just to reserve it I was on my way there anyway so when I got there I told her I was trying to do it on line before hand but I got there before I could actually finish it up and she was nice and said we can finish it here it will will go a little faster so I gave her my drivers licence and told her I didnt want it on my card I would pay cash cause I had just taken all my money out to pay my storage up and rent the truck to get my stuff out of the storage as I only had a day before it was due again and she proceeded to tell me if you pay with cash then even though its only $52 thats just and estimate since you thought you might only use it for 20nmiles we require you to pay $100 and that insures us incase you go over miles or dont replace the gas. When you bring it back we will settle up with you as long as you fill it back up and bring it back as you got it we will figure up the miles and reimburse you what we owe you. I really didnt want to do that cause it was all the money I had to my name except for about $30 but I figured its one day and ill have it back tomorrow and I had to get my stuff out of storage so I wouldnt have to pay another month cause I didnt have it. So I took it back the next day at the exact time because both days I went straight there after I dropped a relative off at work at 4:00. When I got there there is a sign that says returns here and to stay with the vehicle and someone would come out and check it in. So I did that and waited for about 15 minutes and no one ever came and it was cold so I went in to get someone. She was helping another couple and I waited for about 5 minutes and it was my turn and I told her I was returning a truck and its out there where your supposed to pull up but nobody ever came out so that s why I came in. She said just one moment and we will go out there I really have to take this call and I said ok and proceeded to look around in the lobby where they sell the moving material and about 5 minutes later she came out said she was ready and I followed her out there she got in the truck and i seen her on the phone I just thought she was calling in the miles or something I didnt know but it was rather cold as I m standing there and shes in the truck after about 10 minutes I go up to the truck and tell her I m cold you do whatever you have to do and ill meet you back inside and we can settle up then. She then got out of the truck and said it's okay you don't have to wait we'll go ahead and charge your card we're straight you can go ahead and go I said no I didn't pay for it on my card I paid cash and I had to pay extra because I did pay cash so I've got some coming back to me and she goes inside she said what it didn't say that you paid cash I said I don't know what it said but I know that I did pay cash I have my receipt right here and she said well it shows that you're late because you were supposed to be here at 4:30 and it's now 452 well I said I was here before 4:30 I was waiting out in the lane that it says to bring the trucks back and to sit out there and wait for somebody to come out there but nobody ever came and then you were on your phone and you were dealing with a customer but I was here at the time that I was supposed to be so then she calls her manager and the manager told her for me to come back tomorrow because she's not working today which I have to take a taxi cab out there now because I have no way out there and what they charge my card was $0.16 cuz I went a mile over 20 miles and they charged me for another day and there was nobody there that can reimburse my money cuz the manager wasn't there so now not only do I have to pay to take a cab out there tomorrow to try and get what little bit of money I've got coming back which is all I have now I also have a $35 insufficient fund charge because the day before I had taken my money out of my bank to get the truck and pay my storage so I have a fee now because they charge my card $0.16 which was wrong in the first place I had been there for damn near an hour before she ever logged it in the computer anyway that's not my fault they have a sign up to return your vehicles to a certain spot and another sign that says please stay with your vehicle until somebody comes out to help you and then they don't ever come out to help so I had to go in then wait for her to get off the phone and wait for her to finish with somebody else but it wasn't because I was late because I wasn't but they charged me for 2 days and then couldn't change it in the system because there was no manager there just not a real good way to run business maybe they need 2 managers one on each shift. Not real happy right now it took everything I had to get the truck and pay my storage I needed what I was getting back and now having to pay a cab to take me back out there and the bank fee I wont have that. And to top it all off when I asked if there was another manager that could help because I needed my money she was rude and said no and shes not here today you'll have to come back when shes here. I just said fine ill call your corporate office I guess she out her hands in the air and said go ahead and call them theres nothing I can do. I wanted to just cry. When ots all the money you have to your name and their acting like its somehow my fault and its no big deal you ll have to wait. Well it is a big deal when its all you have.Kimberly B.
I purchased a brand new lock used it one time went back to retrieve items from my unit and the key broke off in the lock. The staff was less than helpful and offered no solution.Timothy W. | Overall Experience
Everything was good returning equipment except I have not receive my receipt yet. I was told I would receive by email.Joseph M.
El cliente no dejó un comentario.GABRIEL H. | First Impressions
El cliente no dejó un comentario.Martha W.
Staff was very helpful and professional. ¡Los recomiendo!RENE G. | First Impressions
All is good.RICHARD R.
El cliente no dejó un comentario.GEORGE H.
The truck was fine. The customer service in the morning was not bad. The customer service in the afternoon/return was atrocious. Very unprofessional. Multiple F words dropped. Just poor serviceZACHARY B.
Worker was very nice and helpful. Storage area very clean. Could use more carts and flooring finished inside. It was very bumpy and unfinished and things kept falling off my cart as I was pushing it. Would love to see the new loading bay finished.KYLE S. | First Impressions
El cliente no dejó un comentario.Eric S.
Lot was full of ice and snow even after 7 days from last snow. Had to dig out to even open storage unit. Took 20 minute to back up truck to unit due to ice and snow.RICHARD W. | Overall Experience
El cliente no dejó un comentario.Timothy W. | First Impressions
El cliente no dejó un comentario.MELVIN J. | First Impressions
El cliente no dejó un comentario.ELIZABETH R.
Staff was very unprofessional. When I turned in my truck I explained to the girl that the mileage when picked up was off by 2 miles and that I had photographed it and sent in prior to picking up the truck. She said they could do nothing about it and turned around and ignored me. Also the lot was still snow and ice covered after over a week since snowing. All other lots in town are clean. It took 20 minutes to get a truck backed up to my storage unit due to snow and drifts in lot. Also I had prepaid for my storage unit early and only using through today the 10th. I paid from 3rd through the 3rd of March. I was told no refund for unused time no matter what. I think that is very pour business practice as unit #162 is now available for rental to new customers. Just an extremely bad experience with uhaul altogether. Also while leaving lot was unable to stop at stop sign and almost hit another car due to ice in parking lot.MARSHA W.
They need to do a better job plowing the snow.FE M.
Need to keep everything in order at least two customers the truth than ripping them off and trying to make it a deal to appreciate customers then they forget than making it difficulty, ur hired to do the job correctly not misinterpret especially deaf customers!! Thank uDanny S.
They had what I neededHeather M. | Overall Experience
El cliente no dejó un comentario.TIMOTHY E.
The door of the trailer was very hard to open.DAVID D.
El cliente no dejó un comentario.PAMELA W.
El cliente no dejó un comentario.Jeff T. | Overall Experience
The employees were the ones that made my experience excellent. I am a old man (grumpy) maby. But the employees were so nice I always felt great after dealing with them. In Pekin,Il. On Court St. I would like the Corp. ladedas to know they have a great team in Pekin on Court St.Steve K. | Overall Experience
Just remind me of when I will get the drop off location.Gabe W.
El cliente no dejó un comentario.HARRY E.
The driver had trouble returning the vehicle using the mobile return website. They found it confusing.JAMES W.
El cliente no dejó un comentario.Auriel F.
Excellent experience! Staff was awesome!JOSEPH P.
El cliente no dejó un comentario.Richard E. | First Impressions
El cliente no dejó un comentario.RICHARD W.
El cliente no dejó un comentario.CARRIE G.
Thank you for having this place set up . It was huge for our moveSteven M. | Overall Experience
El cliente no dejó un comentario.WILLIAM K.
Roof leaked truck so had to un load in rain instead of in the next morning took truck half a day early told the guy roof leaks he said we will have to get that fixed no sorry even said used less miles but no money backcindy F.
El cliente no dejó un comentario.SHERRY G.
Really like this location and staff. Only thing I can think of to improve is maybe getting us on the road faster and return faster.ELIZABETH R.
I had reserved a uhaul to be picked up in Bloomington 3 weeks in advance. I was notified I would have to pickup in Pekin. I live 4 hours away so the change in location was inconvenient but the staff was helpful and the truck in good condition.KIMBERLY S.
Nothing I can think of, from start to finish it was a great experience. Thank you so muchJeffrey M.
El cliente no dejó un comentario.LLOYD J.
El cliente no dejó un comentario.KELLY G.
El cliente no dejó un comentario.NATHAN S.
Being a truck diver for a living and getting a 20' uhaul for a move for a house fire i was thinking there might have been a little better of a deal with what we were having to go through. I also filled up the tank past what i got it at and got no credit for that becides a thank you from the guy at check in.BLAKE M.
El cliente no dejó un comentario.KENNETH HERMAN C.
My problem with my rental wasn't this location, it was U-HAUL. Unforeseen circumstances resulted in me being late to pick up my 24/7 rideshare van. When I accessed the site to pick it up, that option wasn't available. I spent 20 mins trying to figure out why it wouldn't let me pick up my rental. I finally called U-Haul and was given a 35 min call back time. So i was already running late, the location wasn't open and U-Haul made me wait over half an hour for a call back! By the time i got the call back, it was after 9am and the location opened so i just went through the process with them. The van was being used to deliver to an event, U-Haul's poor online performance and customer service resulted in me being late to the event.FRANK H.
El cliente no dejó un comentario.BRIAN C.
El cliente no dejó un comentario.HUGH S.
Everything was goodDENNIS N.
El cliente no dejó un comentario.NANCY L.
Storage area clean, safe and well maintained. We have recommended it to friends should they need a storage place.William C. | Overall Experience
Steering wheel held together with Zip Ties. Gas cap would not unscrew, application of brakes caused steering wheel to vibrate severely and pull right.RICHARD R.
I should be reimbursed for gas, truck didn't have 1/4 of a tank as stated.TAMMY S.
El cliente no dejó un comentario.AUSTIN H.
El cliente no dejó un comentario.JENNIFER W. | First Impressions
El cliente no dejó un comentario.SCOTT M.
Staff was very friendly and helpful!ANDREA B.
All customer service and quality aspects were very good. The price per month was very high.Robert M. | Overall Experience
Went perfectly.TRACY W.
El cliente no dejó un comentario.Debbie S.
El cliente no dejó un comentario.Krista H.
El cliente no dejó un comentario.JAMES G. | First Impressions
Huge parking lot. Tons of room here.James R.
The girl that waited on me was very professional and I enjoyed working with herJOHN B.
I would not recommend anyone rent from the PEKIN UHAUL. A reasonalbe person would think ,If the operating hours start at 5:00 AM,that you should be able to access you rented unit. The storage girl kristy,had some kind of problem,with me being at my storage unit during regular business hours. She couldn't act professional,so she had her hired help do her job.DALE F. | Overall Experience
El cliente no dejó un comentario.ADAM L.
young lady at front desk has a poor attitude.other wise everything fineDEAN M.
El cliente no dejó un comentario.BRITTANY O.
El cliente no dejó un comentario.MONICA P.
El cliente no dejó un comentario.Brett M. | Overall Experience
The online storage option was not clear i rented the largest truck and needed more and was offered a tiny storage which i diidnt realize the prices are astronomical when traded the small for largest one what the largest truck held way more then the storage could handledMelissa S. | Online Move In
Only small inconvenience we ran into was there was only 1 service dolly but 2 mattress dollys. This wasn't that big of a deal but others might feel like it is. 1 dolly for potentially 4 loading bays. Can't complain about a free service you do provide. Other than that, my check in was easy. Facility was clean as you could ask for.. Charles at the front counter was very personable!Sean S. | First Impressions
Very clean and very friendly helpful staff. 10/10Austin R. | Overall Experience
El cliente no dejó un comentario.RANDALL F.
El cliente no dejó un comentario.TIMOTHY F.
El cliente no dejó un comentario.Ronald B. | Overall Experience
Very nice professional staff and manager!Yoko K. | Overall Experience
El cliente no dejó un comentario.Brittany D. | Overall Experience
El cliente no dejó un comentario.Justin K. | Overall Experience
El cliente no dejó un comentario.Jill B. | Overall Experience
Our experience with the Pekin, Illinois Uhaul, both with storing our belongings after selling our home and then with renting a truck & car carrier after buying our new home in Florida, was WONDERFUL!! Staff was extremely helpful and the storage facilities couldn't have been better. The Uhaul truck rented to us was clean as well. I'd definitely recommend the Pekin, Illinois Uhaul facility and estimate we saved at least $10,000 by using Uhaul versus any of the commercial movers we contacted for pricing for our Illinois to Florida move. Their storage facilities are also extremely well priced with absolutely no hidden charges. Thank you to the Pekin Uhaul staff for helping us throughout the entire process.Debra B. | Overall Experience
El cliente no dejó un comentario.Debbie B. | Overall Experience
El cliente no dejó un comentario.Yoko K. | First Impressions
El cliente no dejó un comentario.Victoria K. | First Impressions
great experience.JONATHAN R. | First Impressions
N/CBeau H. | Overall Experience
El cliente no dejó un comentario.Ron S. | First Impressions
Never staffed enough. Always long lines and issues take forever to solve.Greg F. | Overall Experience
El cliente no dejó un comentario.Todd S. | Online Move In
No Comment I Loved The Whole UHaul Experience ❤️ Thank You Very Much For Everything To The UHAUL Company .MELISSA J. | Overall Experience
El cliente no dejó un comentario.Lori M. | First Impressions
The guy who rented me the unit and also checked the unit when I was done was really nice and helpful.Sara S. | Overall Experience
Staff were very helpful. Facility very clean.William C. | First Impressions
El cliente no dejó un comentario.Rita T. | First Impressions
The staff was very helpful with the process.katherine f. | First Impressions
El cliente no dejó un comentario.Denise H. | Overall Experience
El cliente no dejó un comentario.JIM P. | Overall Experience
El cliente no dejó un comentario.DAVID R. | First Impressions
We haven't yet moved our items into storage.Debra B. | First Impressions
Everyone us always so helpful and kindKANDACE S. | First Impressions
El cliente no dejó un comentario.selina l. | First Impressions
El cliente no dejó un comentario.Chera G. | Overall Experience
El cliente no dejó un comentario.Debbie B. | First Impressions
Thanks. Never knew how much your place would help us in our transition to our new home. Excellent Service too.WILLIAM C. | Overall Experience
Very nice place in pekin ILVIOLET W. | Overall Experience
The staff at this u-haul site was awesome and very helpful.Nick R. | Overall Experience
El cliente no dejó un comentario.Denise H. | First Impressions
Angie went above and beyond to get me my storage unit and make sure I knew what I was doing thanks Angie! :)KAYLA S. | First Impressions
I cannot say enough about the staff!Gordon L. | First Impressions
The staff is excellentGordon L. | First Impressions
My big complaint is that parking lot was not shoveled well. I arrived to start my storage rental in morning after a snow storm night before. Parking lot was not shoveled yet and driving to building was difficult; i got stuck a couple times. I decided to wait until parking lot was shoveled to move my belongings but the shoveling did not occur until 3 pm (at least thats when I received phone call from Uhaul that shoveling was done). Even after the shoveling it was still not done well as only paths were shoveled not entire parking lot and again next day was stuck in snow worse than the first day; eventually got free and realized I MUST stay in the shoveled areas which were hard to distinguish as all pavement was white. I realize you can't control the weather but you can control make a better effort to address the snow.Kathy K. | First Impressions
El cliente no dejó un comentario.Megan D. | Overall Experience
Can't recall her name, but young lady at customer service is excellent. Helped me on several occasions. When purchasing moving supplies, returning unused supplies, reserving storage, and obtaining storage; always excellent attention to service. She is a top notch employee.Craig R. | First Impressions
When I got to the facility there was no record of the reservation I had made. The room size I wanted was not available. Had to get a bigger room than needed. Person who showed us to the locker was not wearing a mask. Otherwise, facility was very neat and clean. Locker looks like we were the first one to use it.Jeff T. | First Impressions
El cliente no dejó un comentario.gary w. | Overall Experience
El cliente no dejó un comentario.Carissa S. | Online Move In
I was pleasantly surprised by the whole experience. I am particularly pleased with the convenient location and accessibility. The Sign Up Staf person was pleasant,helpful, courteous and professional.Sandra J. | First Impressions
El cliente no dejó un comentario.Dave D. | Overall Experience
El cliente no dejó un comentario.Shelly F. | Overall Experience
El cliente no dejó un comentario.jessica D. | Overall Experience
El cliente no dejó un comentario.Louis L. | Overall Experience
El cliente no dejó un comentario.Jeffery P. | First Impressions
I would add a swipe-in for the big garage on the west side.Karen D. | Overall Experience
Cody was excellent! He was super helpful to me. Really like the place. Clean, really secure...Gregg D. | First Impressions
El cliente no dejó un comentario.John W. | Overall Experience
It was a wonderful place to be and I'm glad to have them in our vicinity thank you very much U-Hauls a great place to beRandy G. | Overall Experience
El cliente no dejó un comentario.Darin D. | Online Move In
El cliente no dejó un comentario.Steve M. | Online Move In
El cliente no dejó un comentario.Eddie B. | Overall Experience
Outstanding facility. Extremely clean..including restrooms, great staff (especially manager) and amazing value. Congratulations on a FIVE STAR operation!Mark R. | Overall Experience
Manager was super friendly and helpful choosing the correct unit. Very appreciative.Jon L. | First Impressions
Easy to use. I really like the garage entrance.Karen D. | First Impressions
El cliente no dejó un comentario.Louis L. | First Impressions
When I needed a storage unit. I didn't know where to go. Then I saw that U-haul had opened this new facility in Pekin. I was extremely impressed with their storage rooms, the price, the ease and convenience of going in and out whenever I needed to drop off or pick up items. I absolutely loved the garage doors that automatically opened and you can pull inside to load and unload! That was wonderful! The bathroom area and the area with the complimentary carts to use always looked and smelled clean. It was well lit and easy to enter and exit. HIGHLY RECOMMEND!!! Thank you very much!Julie O. | Overall Experience
The best storage place I’ve had and well maintained and very clean and great service every time you walk in there sliding doorsTasha C. | Overall Experience
you can tell the manager works hard to obtain customer satisfaction!Shyan K. | Overall Experience
I love my storage unit. It's so handy! I'm happy that there are restrooms, if needed, carts to load and unload provided for free, the place is clean, well-lit, and I love the pull-in garage for privacy and for cold weather! I love this facility and will refer friends. Thank you! Julie OberleJulie O. | First Impressions
I experience was great! Very friendly staff and very helpful!Maureen C. | First Impressions
I really appreciate all the help Cody gave us in this move. Gracias.Barry A. | Overall Experience
Easy in and out, and climate controlledKENNY K. | Overall Experience
Area was clean and convenient. Cody the manager was friendly and helpfulTimothy C. | Overall Experience
Andrew was very helpful. I am grateful for the help he provided in getting the right moving van that we needed.Barry A. | First Impressions
Friendly, efficient staff made the process quick and painlessMary K. | First Impressions
The employee working Monday July 15th was awesome. He was very informative and extremely helpfulTherese C. | First Impressions
The facility is very clean. The staff is very friendly and courteous. This is our first experience with rented storage, and it has been very easy and convenient. We would highly recommend U-HAULSusan S. | First Impressions
Outstanding experience with Uhaul. Would definitely recommend to anyone who is moving! Wonderful and helpful employees at both ends!!!!Joni A. | Overall Experience
Servicios adicionales en esta ubicación
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