Customer Reviews for U-Haul Moving & Storage of Paterson

3,190 comentarios

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

(973) 278-3700

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ANDRZEJ S. 
Clasificación:
3.0

I'm charged for pads that I did not use and was left in the sealed package

MUHAMMAD U. 
Clasificación:
5.0

The person at the counter BRUCE was awesome! With patience to spare.

THOMAS S. 
Clasificación:
2.0

Poor customer service Picking it up the guy was very rude and condescending Dropping it off other guy took forever to come out then took it off my truck and walked away while I waited like an idiot for 15 mins because he didn't say a word to me or even said you good or nothing I had to go inside for him to tell me oh you good you paid already like really how was I supposed to know it's called communicating with your customers for fucks sakes.

DELVI P. 
Clasificación:
5.0

Bueno

EDGARDO M. 
Clasificación:
3.0

The gas and mileage were not correct

GLORIOUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESRINE P. 
Clasificación:
5.0

Everything's good!

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHIQUITA M. 
Clasificación:
1.0

Connect my trailer incorrectly

RICARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA C. 
Clasificación:
5.0

Keep the people that you have!!!

RANDOLPH L. 
Clasificación:
5.0

I was over charge for the rental.l return the rental 4or5 hr after picking it up how ever someone didn't check it in .I received a call asking me what time was I going to return it and my account was changed again

LIONEL O. 
Clasificación:
5.0

Everything was so good

GABRIEL R. 
Clasificación:
5.0

Service was excellent. Equipment was new and very clean. Couldn't have had a better experience. ¡Gracias!

CATHERINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH B. 
Clasificación:
3.0

Bruce and David are thee best at location on market st by McDonald's. Those guys work thee other just waste customers time and money Bruce and David rock

Ivan R. 
Clasificación:
4.0

Did not have a reservation but accommodated me anyways. Very thankful for that. Van was very clean and in great shape

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gale S. 
Clasificación:
1.0

Ok so I rented truck brought it. Went talk the guy at equipment checkout. I would be back to get extension needed truck .. a lil longer guy cancel it. And told me I had too do it again. After I told him I would be back. Needed to put cash on debt card.... 128.89 cents gas wasn't put back due to him not relying this msg. Never again.. I need truck now I'm stuck with no truck for the night rip off and very incoherent...

IVAN R. 
Clasificación:
1.0

i was over charged on mileage use. i returned the truck and i asked the employee to check the fuel and mileage BUT he declined and said they'll check it later! and to make things worse he didn't even record the return at all, they called me the following day asking when i'll return the truck!! i told them i returned it the day before. and today the send my my final invoice with 11 miles more than what i retuned it with. I have picture for the mileage as a prove. this hall situation happened to me before at same location, so it looks like this location always does this.

Mahmoud T. 
Clasificación:
1.0

At this location more professional associates

JASMYNR S. 
Clasificación:
5.0

Customer Service was outstanding !!!!! I would use that location again and recommend my family and friends !!!!

CHARLES F. 
Clasificación:
1.0

Horrible,irresponsible,not trust worthy!!!someone rented a truck in this location under my information and the employee didn't bother to check for ID or even have them sign any papers!i found out when i received the email and now to take a survey smh

ELVIN R. 
Clasificación:
5.0

I had to come back twice because when my hitch was delivered to the store it was in the wrong box, so it was assumed the wrong hitch was order.. But lucky I am only 15 miles from the store so it was not a big deal for me,, plus I rode my bike so I got exercise out of it and ate at a little hole in right next door. The Yakzow

Glen W. 
Clasificación:
1.0

you stolen my money over 500 dollar you 85 later 269 later 92 later 80 later 12 you stolen my money l go today with the police

MIGUEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERALYN I. 
Clasificación:
1.0

The person that helped me asked me why did I make a reservation for 7am when that's when they opened I don't understand why he would tell me that was to early I will never go there again

Roberto C. 
Clasificación:
5.0

It would be nice to have trash cans near the vehicle drop-off, inside the office, or both. I just had an empty coffee cup, but walked all around looking for a trash can and eventually had to go to the dumpster at the far end of the lot. It was a minor inconvenience, but if someone had more to dispose of in order to bring you a clean vehicle, would be more inconvenient. I wouldn't have even mentioned except that you asked.

Ryan Y. 
Clasificación:
5.0

Bruce was extremely helpful. I will rrnt again

GUNEY G. 
Clasificación:
3.0

More employees needed. Had to wait 5+ minutes for the only guy to come from the back. Service was excellent but the equipment not so much. But tough times I understand

BEKIR K. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia O. 
Clasificación:
5.0

Kayvon was a great installer. He was quick and professional.

Gordon H. 
Clasificación:
5.0

Kayvon was the technician that worked on my vehicle. He did great work and was really nice to deal with. I would highly recommend him and the facility to anyone. Gracias.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISALDO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFORHONORIO T. 
Clasificación:
1.0

Regarding customer service and respect Kayvon works at the 838 market street Paterson location. He made this experience very exhausting. He was not professional at all and he had many issues with everything possible for this rental. I made reservations online and the rental I was told to pick up was not available they could not find the key. After going ahead and giving me another rental and he had many issues charging me and when I brought the equipment back he still had an issue. He kept laughing at the situation. He was joking and very disrespectful . I will never rent here again.

Camillia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
3.0

The experience has been of the most strange - I gave a ton of lee-way for the COVID issues and supply chain / employee shortages, etc. Here is where we are now: After 1) meeting with manager in Totowa to discuss pricing; 2) I called a few weeks later to schedule and could not because the employee quit; 3) arranged for install online and then received a call 4) then scheduled the install for weeks in advance in Saddle Brook 5) later in the waiting period I upgraded the sale to include the electrical wring to be installed at the same time 6) I confirmed it could be installed all together 7) I called the day before the scheduled appointment and spoke with Saddle Brook manager. She said the appointment was cancelled. 8) she then called Paterson and said to me they can help me and to go there. 9) I arrived there after I called to confirm and they installed the hitch. I asked for the electrical wiring to be installed and he said he needed to order it. The Flushing U-Haul was to deliver the correct wiring and it would be that day. 10) I called a few times since then and no one has picked up the phone in Paterson. 11) I tried to schedule this online but got confused. 12) I called and spoke to U-Haul at headquarters and he said it would be soon they would call. 13) I have not received the call from them. Can you help me?

jeanmarie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENMANUEL E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Would like to thank David again for coming out and taking care of me with the hook up to my truck (which with the safety chains can be a bit challenging) and the moving equipment on Labor Day to make my return easy. He's a bright clean-cut young man, deserves to be recognized for his customer extra efforts!

PHILIP V. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANZHELIKA L. 
Clasificación:
3.0

Too expensive.! Ended up paying wayyyyyyyyy more than expected very disappointed about it.

JENNIFER D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
4.0

Nothing really . Service was great.

CARMEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug A. 
Clasificación:
4.0

It was quick to get the rental and returning it.

LORENZO T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH N. 
Clasificación:
4.0

The after hours return process is VERY DIFFICULT and should be explained before hand. Please advise customers that the $19.99 is for 6 hours NOT a full 24 hour day. Glad I don't live farðŸ˜'

HAZEL H. 
Clasificación:
5.0

Very well taken cared of

JESSICA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

AKIVA P. 
Clasificación:
4.0

My vehicle came with a check engine light so I feel they should be more on top of their fleet. Regular repairs and maintenance should be completed after each vehicle is returned.

Xavier C. 
Clasificación:
1.0

Charged false amount.

Marcela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel C. 
Clasificación:
5.0

Excellent service

DARRELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY-ANN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
3.0

I need a call from CORPORATE!!!

brionne R. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANNY C. 
Clasificación:
5.0

Kayvon did an excellent job installing a hitch for my car. When things did not go as planned, he found an alternate solution and communicated well throughout the process.

Eric S. 
Clasificación:
3.0

Overall, the uhaul experience was not good due to cancellations, moving locations of appointments, and never being able to get through to the direct stores and being transferred over and over again. It was very frustrating and spent many hours on hold waiting to talk to someone.

John G. 
Clasificación:
3.0

Truck was in very bad condition, no brakes, steer wheel system didn't work, in the city wasn't possible to make a turns and on the highway truck couldn't go straight! Not safe and I'll report it to DOT.

DANILO S. 
Clasificación:
5.0

The technician was really nice to show me the parts and explain how he would work.

Zijun Y. 
Clasificación:
5.0

Very friendly professional service.

Aldith F. 
Clasificación:
5.0

Kayvon is super professional - obviously an expert in his field -I'd come back any time - nathaniel luwish

LaDaniel L. 
Clasificación:
5.0

Let them know about the excellent work

marko S. 
Clasificación:
5.0

Excelente buen trato

Jose E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

Nothing everyone was great

SHARRON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA M. 
Clasificación:
5.0

I had a very easy, no hassle experience. Kayvon, the gentleman that helped me, was polite and helpful. My hitch was installed without a hitch (ha!). He also helped me install my bike rack without charge, since it was a 60lb rack. I want to make sure his managers are paying attention to the great service. I had asked to charge me for that help but he was unable and I hadn't cash on hand. Great service at this location, and thanks to Kayvon and his associate on hand. As for the location facility, a bench to sit and wait would be helpful. Other than that, thank you for the attention and professionalism.

KRISTIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITNEY T. 
Clasificación:
5.0

Customer Service was great , easy check in and when I returned the pick up truck I was even helped to get out of the truck, true gentlemen.

Victoria O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURPHY D. 
Clasificación:
5.0

Good and helpful customer service

MANODA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AURELIO A. 
Clasificación:
1.0

The gasoline marker when taking the truck out did not match the paper that I was given. When I returned the truck with the same amount of gas, I was charged for 2 gallons of gas. The truck was not pulled out for me even though I reserved it online. I was supposed to get a 4 hour rental and instead I got a 3 hour rental.

YU Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIBAL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELISHA W. 
Clasificación:
2.0

Guys were being ass holes and talking to the customer like they were stupid

KEVIN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUINDER M. 
Clasificación:
5.0

The process was quick and easy and the work done was high-quality.

Paul S. 
Clasificación:
5.0

Manager was exceptional.

GREYSON H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin V. 
Clasificación:
3.0

El cliente no dejó un comentario.

TANDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asmar L. 
No se han enviado comentarios para esta ubicación.

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