Customer Reviews for U-Haul Moving & Storage of Passaic

4,625 reviews

541 Main Ave   Passaic, NJ 07055

(973) 778-4800

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(973) 778-4800

541 Main Ave
Passaic, NJ 07055

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sayed Khairy 
Rating:
5.0

Customer did not leave a comment.

VICTOR RUIZ-SANCHEZ 
Rating:
5.0

Outstanding service

Raul Berberena 
Rating:
5.0

Customer did not leave a comment.

Jorge isler 
Rating:
5.0

Carlos, the employee at the Passaic U-Haul location, was a big help and very polite and knowledgeable. Also, Mr. Flores the Manager there, is always polite and helpful whenever we rent from that U-haul location in Passaic. Thank you!

margaret carr 
Rating:
5.0

Customer did not leave a comment.

John Mitchell 
Rating:
4.0

Customer did not leave a comment.

Kyle Taylor 
Rating:
5.0

Customer did not leave a comment.

Jorge Gao 
Rating:
4.0

Customer did not leave a comment.

Wendy Maldonado 
Rating:
5.0

Customer did not leave a comment.

nancy calderon 
Rating:
5.0

Customer did not leave a comment.

BYRON PARDO 
Rating:
5.0

Customer did not leave a comment.

cristino taveras 
Rating:
4.0

Customer did not leave a comment.

esther Zapata 
Rating:
3.0

Customer did not leave a comment.

Stephen Gallagher 
Rating:
5.0

The truck seat was a little dusty and the outside was not spotless probably because it rained the day before. Overall, it was very good. Thanks to Carlos for helping me, for the second time.

Jonathan Baluyot 
Rating:
5.0

I had a really good experience all throughout the renting process. Receiving and returning the truck was quick and easy. Carlos was very professional and polite and helped us out with our return. This location was a pleasure to visit!

monica hernandez 
Rating:
5.0

Excellent and professional service. Thank you

Carlos L Vazquez 
Rating:
5.0

Thanks guys for your help, super service and friendly...pickup Mr. and drop off -Mr Carlos Excelent...

Nelson Castro 
Rating:
5.0

Customer did not leave a comment.

Susana Salazar 
Rating:
5.0

Customer did not leave a comment.

Franklin Bell 
Rating:
5.0

Excellent and professional staff. I recommend this location with five star service. Thank you.

Carlos L Vazquez 
Rating:
5.0

Very good

isidro mejia 
Rating:
5.0

Customer did not leave a comment.

JOSE MEJIA-MIRAMBEAUX 
Rating:
5.0

Great customer service. Process was very fast and easy.

Luis Perdomo 
Rating:
5.0

Maybe show customers how to operate the vehicle, although everything was pretty much the same as the regular cars. Thank you.

Jonathan Baluyot 
Rating:
5.0

Have coffee/beverages available at rental facilities 🤔

roy frasco 
Rating:
3.0

Customer did not leave a comment.

Jose Ortiz 
Rating:
5.0

Some times we are late returning the truck because of traffic. It would be nice if they wave the late returning fee. After 7:00pm. Which is when the closed(U-HAUL OFFICE)

josue ruiz 
Rating:
5.0

Customer did not leave a comment.

Kwangsung Lee 
Rating:
5.0

Que los carros más pequeños o de 10 tengan rampa tambien

Carmen Robles 
Rating:
5.0

Customer did not leave a comment.

Roberto Fernandez 
Rating:
5.0

Thank you Andrew

Mark Bachoco 
Rating:
5.0

Customer did not leave a comment.

CARL MOTTLEY 
Rating:
5.0

Buy new trucks

NICHOLE AJALA 
Rating:
5.0

Customer did not leave a comment.

johnny cruz 
Rating:
5.0

Customer did not leave a comment.

JOSE MEJIA-MIRAMBEAUX 
Rating:
5.0

Customer did not leave a comment.

Anjelica Mingo 
Rating:
4.0

Customer did not leave a comment.

ashley james 
Rating:
5.0

Good service

Walter Acasta 
Rating:
5.0

We love UHaul. It's so easy to rent the truck. The staff are wonderful!

Josette Mendonca 
Rating:
5.0

Carlos helped us a great deal! Thank you!

Leonard-Alexande Groth 
Rating:
5.0

Everything's good

lam gong 
Rating:
5.0

Nothing at this time. They are so helpful and i'm good to me every time I go

kirt robinson 
Rating:
5.0

We like the service. Excellent!

Josette Mendonca 
Rating:
5.0

Customer did not leave a comment.

Ian pablo Felix 
Rating:
5.0

Customer did not leave a comment.

Carlos Cano 
Rating:
5.0

Todos hacen burn trabajo

juan panza 
Rating:
5.0

Customer did not leave a comment.

reibin batista 
Rating:
1.0

This location is horrible. They called and harrased us and were Nasty on the phone. When we returned two vans they charged me $2,000 for scratches. When I returned another van they came out and yelled At us that there were scratches on the van when they were just dirt that wiped right off. Will NEVER come here again Just awful.

Julio Mantilla 
Rating:
5.0

Good customer service.

roderick javier 
Rating:
5.0

Customer did not leave a comment.

Yavuz Uzun 
Rating:
3.0

Customer did not leave a comment.

Eric Andrews 
Rating:
5.0

Nothing at all I always get good service

kirt robinson 
Rating:
5.0

Customer did not leave a comment.

Juan Rodriguez-Capella 
Rating:
5.0

Customer did not leave a comment.

Juan Manuel Diaz Bravo 
Rating:
5.0

Customer did not leave a comment.

nicolas Mendez 
Rating:
5.0

Customer did not leave a comment.

Francisco Garcia Leonardo 
Rating:
5.0

Great experience. In and out with my reservation. Quick service.

Freddy Zuniga 
Rating:
3.0

Customer did not leave a comment.

omar alsadeq 
Rating:
1.0

They charged me for gas that I didn’t use they charged me over $100 when I didn’t even use the gas. So disappointed will never use this company again. They stole from me

Cindy Villots 
Rating:
5.0

Smooth, easy, experience. My customer service rep was great!

candace hunt 
Rating:
5.0

Hey i left my airpods on the truck!!!

franklin abreu 
Rating:
5.0

Great customer service

Joel Batista 
Rating:
5.0

Customer did not leave a comment.

James Friedman 
Rating:
3.0

Check out was a little timely

Yaakov Wachtel 
Rating:
5.0

The U-Haul team was extremely helpful. Kevin the manager was very attentive to my need. The store was organized and the prices was great. Thank you so much!

giovanni colon 
Rating:
5.0

Customer did not leave a comment.

Jesus Lizarzaburo Arevalo 
Rating:
5.0

This company made our move sooo much easier!! Polite and clear as to what was to be expecterd!

James Ross 
Rating:
5.0

Customer did not leave a comment.

ruben suero 
Rating:
5.0

Customer did not leave a comment.

Francisco Leonardo 
Rating:
4.0

Customer did not leave a comment.

Susan Dinapoli 
Rating:
5.0

Noty everything was perfect.

Travis Roland 
Rating:
5.0

Customer did not leave a comment.

Ernesto Barbosa 
Rating:
5.0

Customer did not leave a comment.

Luis Rivera 
Rating:
5.0

Would have like to receive a paper Receipt after the return of the Vehicle. Not just a Email other than that everything was excellent Ty

Sharon Isham 
Rating:
5.0

Customer did not leave a comment.

KATHERINE CASTRO 
Rating:
5.0

Customer did not leave a comment.

Alexandra Resto 
Rating:
5.0

Customer did not leave a comment.

DONNA CARUSO 
Rating:
5.0

Customer did not leave a comment.

Ysabel Jerez 
Rating:
5.0

Customer did not leave a comment.

Martin Peralta 
Rating:
2.0

Personal was very rude and unhelpful. I asked for permission to park my car that I towed in the U-Haul while I go and unload the truck. When I came back, someone put a nail on the side of my car tire which cost me more money to change from new tire to used tire to get home.

Antoine Khawam 
Rating:
5.0

Customer did not leave a comment.

armen Mantashian 
Rating:
5.0

Nothing at all

Gilbert Perez 
Rating:
4.0

Nothing

justo alvarado 
Rating:
5.0

Customer did not leave a comment.

Nery tamayo 
Rating:
5.0

Customer did not leave a comment.

Christoperh Bello 
Rating:
1.0

The manager in the morning wasn’t there when i went. I had to call over the phone and he came bthe told me tis. Because yiu have abnout of state license you must oay for 100 kiles in advance ? I consider a clear case if orilogiling someone. I dont like my civil rogth to be violated and specially when im paying to some business. Poor, rude and discriminatory language used by the n Uhaul representative (the one who opened the contract to me).

Santiago Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Evelyn Kurianowicz 
Rating:
5.0

Thank you. The process with renting Uhaul was made simple. The truck was very reliable and clean.

Katherine Ycaza 
Rating:
5.0

Customer did not leave a comment.

Jose Vazquuez 
Rating:
3.0

They never sent me the invoice.

JUAN MARCELINO 
Rating:
4.0

Customer did not leave a comment.

JOSE LORA 
Rating:
3.0

Found a roach in the Uhaul truck

nassor austin 
Rating:
4.0

Easy booking online, friendly and helpful staff, clean convenient location.

CHRIStopher FAUSTINO 
Rating:
5.0

Customer did not leave a comment.

Dalio Perez 
Rating:
5.0

Customer did not leave a comment.

aleida garces 
Rating:
5.0

Have different locations to return trucks.

MARIBEL REYES 
Rating:
5.0

Customer did not leave a comment.

FELIXALBERTO VARGAS 
Rating:
5.0

Thank you for the great service

ROBERT EUBANKS 
Rating:
3.0

Customer did not leave a comment.

ariana velez 
Rating:
5.0

Staff went above and beyond to check us in. I have been doing a theatrical show in nyc and have been going so hard. I arrived right before close and they still took the time to get my stuff moved in properly. I would definitely like to thank the attendant and the manager for their help.

Elizabeth Linkewitz  |  First Impressions 
Rating:
5.0

Great customer service and a great overall experience

Jesus Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Weatherwalks  |  First Impressions 
Rating:
5.0

Great customer service!!!!!

nirea jackson  |  First Impressions 
No reviews have been submitted for this location.

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