Comentarios del cliente para U-Haul Moving & Storage of Pasadena

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Pasadena

Grado total:

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Ruben O. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

Not a thing

EARL R. en

Grado:

None

Glenn V. en

Grado:

I had just a lil problem With the installer of my hitch ball putting it into the receiver. Installer had to remove cover from the receiver to be exposed. installer placed cover on the concrete and scratched the cover. Also the screws were not tighten up completely and were lost on my trip. These were the screws for my hitch cover

Clyde R. en

Grado:

El cliente no dejó un comentario.

Doug K. en

Grado:

El cliente no dejó un comentario.

Yolanda L. en

Grado:

Very professional staff

Robert R. en

Grado:

Staff very friendly and courteous

Carol O. en

Grado:

I am sorry i cant remember his name he was a white man with shaved head i want to say his name started with a T. Very helpful and friendly. Thank you

Richard B. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

El cliente no dejó un comentario.

Franklin C. en

Grado:

Excellent costumer service

Samantha M. en

Grado:

The company advertises $19.95 rental charge for in town use, then charges a second $19.95 "rental rate," so I ended up paying $50 for 45 minutes of truck usage. The young lady I first spoke to, Josephina I think, told me there weren't any trucks available at this location, then double booked a truck from a different location. When I called to get it fixed, I spoke to the outside sales dept. and there was a truck available at the original location the entire time, making me almost miss my move out deadline time.

Michael T. en

Grado:

El cliente no dejó un comentario.

Gilbert B. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

El cliente no dejó un comentario.

Matthew H. en

Grado:

The trailer was well maintained and served its purpose. It wasn’t clean, but I don’t care about that. That staff at this location provided truly “above and beyond” service in helping get a hitch and ball installed and the trailer hooked up. I will rent from UHaul again because of the service I received at this location.

PATRICK O. en

Grado:

El cliente no dejó un comentario.

Rodney H. en

Grado:

All went well. Dropped off tow dolly after hours. Dropped of truck next day; worked out perfect .

Luciano C. en

Grado:

El cliente no dejó un comentario.

Armando E. en

Grado:

n/a

Mark R. en

Grado:

El cliente no dejó un comentario.

Mona T. en

Grado:

El cliente no dejó un comentario.

James N. en

Grado:

El cliente no dejó un comentario.

Cynthia A. en

Grado:

El cliente no dejó un comentario.

Jack F. en

Grado:

El cliente no dejó un comentario.

Nicholas J. en

Grado:

I reserved it for 9 then they called me and told me at the truck that it be ready by 11:15 I'll call in the morning and made sure they said yes I showed up they didn't even have the trailer there had to wait an extra hour and then y'all did not want to compensate me for nothing and I still paid $50 extra for mileage I think that was bullcrap that y'all should have give me miles or something or give me credit because y'all wasting my time on coming up there when y'all said it was just going to be there at 11:15 I guess I'll just have to start using budget again

Salvatore L. en

Grado:

Perfect customer service and FAST!

Terrance O. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

Did not have furniture dolly available per our order. Wrote mileage out with truck odometer set to km instead of miles. I corrected it prior to driving, but they need to be told to check that it is set to miles, otherwise someone will get overcharged for incorrect excess mileage.

Karen J. en

Grado:

It was my first experience to rent with Uhaul. It was easy and very professional! I would like to give a BIG shout out to my sales person, Don. He was SO helpful and made the experience really nice!!!!

Eric P. en

Grado:

Staff was very friendly and efficient!

Brandon S. en

Grado:

The straps that goes around the two front tires for the safety of myself and others, were not properly mounted and secured! They both were torn and overdue for replacement I called the Pasadena Tx located on Red Bluff Blvd and they were not helpful at all.

Amanda V. en

Grado:

El cliente no dejó un comentario.

Martha T. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Malik L. en

Grado:

By far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazing

rodrigo G. en

Grado:

El cliente no dejó un comentario.

Malik L. en

Grado:

Amazing customer Service and easy to get setup The general manager was very helpful and had amazing customer service experience , would recommend the facility for trucks and storage

james N. en

Grado:

Great people to work with

jackie C. en

Grado:

El cliente no dejó un comentario.

Matthew Y. en

Grado:

I moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.

brandt l. en

Grado:

I have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle water

Robert L. en

Grado:

Greeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.

JESSICA V. en

Grado:

Thank you!!

maria z. en

Grado:

I was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.

monica a. en

Grado:

Thank you!!!

Thelma J. en

Grado:

The person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.

timothy b. en

Grado:

Very nice establishment. Wonderful staff.

beatriz b. en

Grado:

Always there to help and never had a problem

ESTEBAN S. en

Grado:

Gentlemen named gage or cage provided excellent customer service

mario r. en

Grado:

The ladies at the front desk were amazing and really helpful

Gilbert B. en

Grado:

Friendly fast service

Jacob G. en

Grado:

Best Facility ever!

Maria E. en

Grado:

There were dead mice in the corridor and in my storage

mary l. en

Grado:

Very pleased with this facility. Highly recommend their storage and U-haul services.

Nicole A. en

Grado:

Very nice workers

Jasmine P. en

Grado:

Service was amazing at this location. Everyone was nice and helpful the whole way.

Jessica P. en

Grado:

Our rep was very friendly! Very helpful.

MIKE C. en

Grado:

Thank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...

Joseph L. en

Grado:

No comments.

ANDREA A. en

Grado:

Great place!

Anthony T. en

Grado:

The manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!

gina j. en

Grado:

I was especially surprised that the unit was as well kept as it was and past services were already inside the unit.

Claudia R. en

Grado:

Two big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!

WENDY G. en

Grado:

The place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.

Keri W. en

Grado:

Awesome customer service

janet p. en

Grado:

FAST EASY

Steve B. en

Grado:

The staff was awsome.i most defiantly will rent from this place again.

Kathy s. en

Grado:

Lady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsetting

Josie G. en

Grado:

All the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.

Antonia E. en

Grado:

Laura and her brother excellent customer service.

samantha s. en

Grado:

I had an indoor unit my belongings were molded and covered in that poop.

Sergio d. en

Grado:

Superxxxxxxxx

LINDA b. en

Grado:

Great service

Maria E. en

Grado:

Very unhappy

maria s. en

Grado:

Staff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.

megan f. en

Grado:

The facility and staff were A+++. Very impressed and will use their facility again. Thank you,

melissa c. en

Grado:

great service

Marguerite K. en

Grado:

I called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it’s been 4 days

Jaime H. en

Grado:

Lara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!

derric p. en

Grado:

The associates explained everything I had and needed to do.

Paul T. en

Grado:

The facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.

darcie j. en

Grado:

Unit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issues

JOSETTE W. en

Grado:

Unit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rude

MINDY L. en

Grado:

I was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.

THOMAS A. en

Grado:

Half the staff was rude without just cause. I am sorry I made the decision to use this location.

ALAYNA A. en

Grado:

Worse experience ever with the staff, hired crack head emplyees

lakisha b. en

Grado:

The young guy who work at the uhaul facility was a real sweet person. I had a good experience from start to finish. Thanks U-haul!

jeff h. en

Grado:

The staff was so friendly and helpful! I had an indoor unit and the halls were very clean, no sign of any pest activity in my unit. They had a controlled access gate they removed, but my stuff was ok.

anthony w. en

Grado:

Facility is ok enough. They get really busy and overwhelmed. My negative revolve around one particular staff member who would always disappear. Left me standing there 40 min upon move out. Not cool.

Albert Carrol E. en

Grado:

During move out some employees were going into each empty space for maintenance and each entry they made caused the alarm to go off. Just a suggestion that they should be able to do this quietly.

lora M. en

Grado:

There were roaches all over the place and it also smelled of urine.. I paid extra to have 24 hour access and yet the sliding door to my building was ALWAYS locked after closing time HUGE inconvenience

jose m. en

Grado:

The first month I paid $150 for a 10x10 That’s the price for a 10x15 Which is what I had asked for When I measured the storage it indeed was a 10x10 STILL NO REFUND FOR OVERPAYMENT. YOUR FAULT