Customer Reviews for U-Haul Moving & Storage of Pasadena

9,501 comentarios

552 S Raymond Av   Pasadena, CA 91105
(S Raymond @ California)

(626) 795-6888

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 795-6888

552 S Raymond Av
Pasadena, CA 91105
(S Raymond @ California)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Enrique S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILSALVADOR J. 
Clasificación:
4.0

The computers in this location kept failing so completing the transaction took way longer than it should have renting it even though the pick up truck I rented was reserved over the phone. But over all I had an excellent experience and customer service was the best !

JESUS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

The best staff . Very knowledgabke, professional, helpful, polite and happy to assist. 5 stars for all the staff from the beginning to the end of my rental. Excellent.

JUDY A. 
Clasificación:
5.0

Guys outside were great.

Travis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLASMICHAEL C. 
Clasificación:
4.0

Make it easier to find and locate vehicles rented through the mobile app. Make it more clear on how to pick up moving pads when checking in through mobile app.

JOSEPH F. 
Clasificación:
5.0

made the reservation online, was in and out in under 20 mins. staff was quick and competent.

JEFFREY L. 
Clasificación:
5.0

Staff was great, helpful, respectful and fun. I'll be back weekly during Marching Band season.

David B. 
Clasificación:
1.0

Took about 45min from walking in to being acknowledged by front desk worker, and then they didn't even have the trailer that I had reserved!

VAHIK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNEELIZABETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUSTAVO G. 
Clasificación:
3.0

The guy working the yard at the pasadena on raymond location has completely awful attitude, difficult to locate, and offers no help. On top of that hes yelled at me everytime I've visited the place, 3 times. He refused to help me and they had to get someone else offsite to help me. Waited 20 extra minutes. Not coming back to this location ever again. Yet, Sales people and manager are very nice and helpful.

JEREMY G. 
Clasificación:
4.0

This comment is not about the rental location. My comment is regarding the contract. I had a hard time estimating how much fuel I needed to add at the end of the day. It would have been the most helpful to know what mileage per gallon the vehicle gets. That would have made it very easy to know how much fuel was needed at the end of the day.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weley L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
4.0

The people there were very friendly and professional. But it's clear the location is understaffed. Lines move very slowly. As for the van, it was clean, but it's badly in need of maintenance. The engine bogs down and the vehicle slows dangerously for a couple seconds when pressing on the accelerator.

CHRISTOPHER G. 
Clasificación:
4.0

The person who identified herself as the Asst. Manager was VERY RUDE. She was arrogant, dismissive and condescending. I have reported her to corporate and am still waiting for a call from her manager. Her behavior was completely UNACCEPTABLE!

LAUREN B. 
Clasificación:
4.0

Please tell service rep to let customer know about the equipment condition form. Or have them compete it with the customer upon pickup

LUKE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

william M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLTON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edan L. 
Clasificación:
5.0

The app was NOT working when we were returning the u-haul after hours. We ended up having to access the app via the web browser vs. the actual app in order for buttons and functionality to work. For example: it asked to upload a photo and after taking it and selecting the green check mark the picture did NOT appear on the screen. IT WAS SO FRUSTRATING!

Lauren G. 
Clasificación:
3.0

Service reps need to be a little more helpful or maybe they need more help.

Antonio O. 
Clasificación:
5.0

Friendly and helpful professional and polite A+

SUSAN W. 
Clasificación:
4.0

Clean your trucks. Offer parking on your property.

Jeffrey K. 
Clasificación:
1.0

Job could not complete and now one of the panel of my car is missing It was a nightmare and hopefully I can get this resolved with the store.

Wing Y. 
Clasificación:
5.0

Customer parking was the only difficulty. Service was very good. Gracias

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENDA B. 
Clasificación:
1.0

Taxed me $70 for nothing when it shouldve been $23

Natalee H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bosco R. 
Clasificación:
5.0

Customer Service and personnel were very professional. Definitely renting again from this location.

RUDY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin M. 
Clasificación:
1.0

Followed directions to pay in person the day prior using a company card. Was assured it was paid for and the card would be kept on file since it was already on file that day from me making the phone reservation days prior. The following day, employee went to pick up vehicle and was not given vehicle, told it was not paid for and that after hours drop offs were not available. I am not sure why the two other interactions this information was not shared.

FREDERICK Y. 
Clasificación:
3.0

Ensure receipt is given upon return of equipment versus calling customer to ask if he returned trailer.

DENIS G. 
Clasificación:
3.0

The problem is the snail's pace to rent a truck or trailer. Lines are long and slow. Even if you fill out all the information for the reservation online, when you get to the counter (after waiting in line for the slow process), it seems the sales associate has tons of work to do on the system, make the check out process very painful and slow. It would seem that your system is very inefficient for providing check-out. Consider that people can rent cars through an online portal, pay in advance and when they show up at the location, they just have to log into a kiosk and then they go out to the lot to perform the pickup. Why can't UHaul be as efficient as that?

ERIC M. 
Clasificación:
5.0

David and his team were awesome.

Nicholas B. 
Clasificación:
5.0

For some reason scanning the back of the drivers license would not work for those of us renting a vehicle but it did not interfere with the rest of the process..

Katherine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Galilea V. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
4.0

No complaints. Rent here quite often. Dr. Taylor

JOHN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDRA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA P. 
Clasificación:
5.0

Everyone at the three different locations we either picked up or dropped off equipment from was excellent. I had a horrific experience with a moving company and everyone associated with UHaul has made this difficult move a bit easier. Their efforts are greatly appreciated.

STEPHEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

Always a great Experience with your U- haul family and fellow employees!

John H. 
Clasificación:
2.0

The representative at reception was not so caring. The first car was clean but the check engine light was on and the back door did not shut close easily so we asked for another van. The other van we got was extremely dirty outside that we could hardly see through the window and had to use the wiper washer to clean it up a bit. Inside the van was poorly clean and smelled like dirt and manure everywhere and since we were in rush we just took it. But we could not stand the smell inside! Very very poorly maintained van in terms of cleanliness. Returning it was easy and fast so thank you.

JOHN D. 
Clasificación:
5.0

Great experience. Have not rented in a long time. So much easier. Walk in reservation was pleasant and efficient. Check in took less than 10 minutes on a Saturday. Was offered help in the lot finding the Van. Good equipment. Better gas milage than I expected. Someone met us in the driveway at return told us to leave the key on the seat and the email was mailed. Will return to this location again. Gracias

PETER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE S. 
Clasificación:
4.0

Long lines

Daniza N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY G. 
Clasificación:
5.0

Great customer service courteous helpful staff

BENJAMIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA G. 
Clasificación:
5.0

Nothing all good

LORENZO P. 
Clasificación:
5.0

very nice job all the way around.

VINCENT G. 
Clasificación:
4.0

Expensive

Hojjat K. 
Clasificación:
1.0

Reserved a van at location 1 ... the van wasn't there, no explanation Went to loaction 2 ... van was there but would not start Went to location 3 (w/out a reservation this time) no vans available Went to location 4 (on S Raymond) ... van was there! Yaaay! Never again.

THOMAS P. 
Clasificación:
5.0

Everything was super fast and efficient. I haven't rented a uhaul in years but this feels like the easiest experience I've ever had. Thanks.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIMING Y. 
Clasificación:
1.0

I dropped my trailer of early but was charged for extra days and then told I HAD TO PROVE I dropped it off early, becasue the check in agents didn't do their job correctly. I eventually got it refunded, but I was still charged and extra >$60 for the drop off location's mistake!

SENECA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angsagan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KURT H. 
Clasificación:
4.0

My only problem with this location is it is hard to get them on the phone and going through some operator in another far off place is rather frustrating as they don't have the info that I need. I have had several hitches installed there and they have the best deal in town. Highly recommend them. Also there is no parking area designated for customers so it is a bit of a challenge to figure out where to park as there is always a million trucks and trailers stored there and virtually no street parking either. Otherwise I find the staff friendly, willing and very helpful which these days is the exception rather than the rule.

Jacqueline E. 
Clasificación:
3.0

Staff more patient at check-in and offer more complete directions.

Constantino V. 
Clasificación:
2.0

This location has consistently disappointed. Either equipment unavailable, or trying to overcharge. Yesterday we returned a clean truck, gruff employee said what about drivers compartment? So I vacuumed and wiped down that, still an extra $25 cleaning bill on my charge card. 1 hr hold on customer service line.

IVAN Q. 
Clasificación:
2.0

El cliente no dejó un comentario.

Connie S. 
Clasificación:
5.0

They quoted me a price over the phone but charged me more when I picked it up

WILLIAM T. 
Clasificación:
5.0

Dion at the Pasadena/Raymond Ave location was great!! He explained how the trailer hooks up to my Suburban and how the rear gate works, very enthusiastic person.

PEDRO M. 
Clasificación:
4.0

Not immediately clear where the truck was parked, had to search the lot for a bit. Truck was blocked in.

Lauren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY M. 
Clasificación:
4.0

Needs more after hours equipment return space.

Kelvin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON W. 
Clasificación:
1.0

the online/mobile check-in/check-out was VERY time consuming! Wasted so much time! I would do the traditional way of getting the key and return the key next time! The whole process was VERY frustrating!

Rui J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samson K. 
Clasificación:
1.0

El cliente no dejó un comentario.

alex s.  |  First Impressions 
Clasificación:
5.0

Nothing. Well done integration of web and brick and mortar. Excellent.

JAMES M. 
Clasificación:
4.0

My truck had 130,000 miles on it, the interior was beat up, the drivers seat had huge gashes in the material. To be fair, the vehicle is clean, but showing it's years.

Peter S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Galen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERWIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY R. 
Clasificación:
3.0

Vehicle was fine. Staff was not friendly. Location has no parking for short-term rental. Forced to park on the street (if spaces are available with two hour limit, or pay for parking at a pay lot. Rental was for four hours. Logistics on the lot are a mess with blocked access, and vehicles parked wherever making it challenging to maneuver in, around, and out.

JOSEPH W. 
Clasificación:
5.0

Fasteners in U-box floor should not be sticking out somebody could get hurt or damage the furniture

HILARIO M. 
Clasificación:
2.0

El cliente no dejó un comentario.

ISAAC A. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTOR Z. 
Clasificación:
1.0

Although the staff was friendly, they didn't have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.

Isaac A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
5.0

Shanna is an exceptional customer service person. She handled my issue of a late fee without my asking her to. I was apologizing for not reporting that the unit was empty and that I cost them the ability to rent it sooner. I fully had accepted that I owed them the fee. I'm a senior citizen with knee & back issues. She remembered that I had come in earlier with daughter to return the truck & noticed that was having difficulty walking. The truck return had complications that were resolved and once again Shanna was part of that process along with manager, James Dexter. ¡Gracias!

TONI M.  |  Overall Experience 
Clasificación:
5.0

Their only one thing the Los Angeles u haul has a elevator I wish the Pasadena u hauls had a elevator

Arthur J.  |  First Impressions 
Clasificación:
5.0

great service,

MIN S.  |  Overall Experience 
Clasificación:
4.0

You should inform renters right off the bat that there will be regular increases on the monthly rental fee. This is one of the reasons we left. You should also consider expanding the parking lot. It's too small for a company that offers a lot of services. I witnessed a confrontation between a customer and one of the staff yesterday precisely about this issue. It becomes too hot in the storage facility at times. Consider turning down the thermostat during warm/hot days

Noel R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paige D.  |  Overall Experience 
Clasificación:
4.0

The bathroom door seemed to be locked always, probably COVID related. Other then that, good thanks!

Ryan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Serjik M.  |  Overall Experience 
Clasificación:
5.0

Your employee that waited on me was very professional ,polite and kind !

Marcia J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian B.  |  First Impressions 
Clasificación:
5.0

Very helpful and made everything so easy for me during my moving process. I really appreciate all your help and all yours employees were really nice and helpful.

Cynthia L.  |  Overall Experience 
Clasificación:
3.0

I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.

LUIS M.  |  First Impressions 
Clasificación:
5.0

It happens to be one of the best places I ever move my junk into

YASHICA A.  |  First Impressions 
Clasificación:
5.0

STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLE

Keith W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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