Customer Reviews for U-Haul Moving & Storage of Pasadena

8973 comentarios

552 S Raymond Av   Pasadena, CA 91105
(S Raymond @ California)

(626) 795-6888

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(626) 795-6888

552 S Raymond Av
Pasadena, CA 91105
(S Raymond @ California)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ian R. 
Clasificación:
3.0

Truck windshield had not been cleaned of bugs and dust.

Ian R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER K. 
Clasificación:
4.0

The line was very slow, the new app does help make things a bit easier

Shay A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

The guys that work in the yard were great! Hooked up and disconnected my trailer in no time. Thanks, guys!

Steven H. 
Clasificación:
1.0

Been on hold for 15 min to check why they charged me 10 gallons of fuel for 53 miles. Basically telling me for every mile driven i used 1 gallon.

Artak A. 
Clasificación:
5.0

The 2 girls at the front counter were just great, one processed my order quickly and the other jumped up to retrieve the dolly, I was in and out in less than 10 minutes, I returned it later to the lot and used the uhaul.com/share site and was all done. Amazingly low price. Wonderful!!

KEITH S. 
Clasificación:
5.0

I love this location. the staff always make me feel welcome, and are very helpful. Gracias

RUBEN G. 
Clasificación:
5.0

Wonderful customer service!

JAYMES C. 
Clasificación:
2.0

This was a sorta scary experience. First off, my checkin was messed up because my phone did not automatically take a photo using the app I was texted. The General Manager insisted that the app should automatically open to take a photo, but it never did after several attempts. Finally the GM tried to check me in on his own by photographing my drivers license and completed that process himself. Unfortunately, once I had my truck, when I turned on the ignition, it sounded like it was going to explode. I had to immediately get off the truck because the attendant outside said I was gonna be switched to another truck. I was very scared at this point because it really sounded like I would explode in the truck if I didn't get out ASAP. Apparently, the catalytic converter had been stolen from the truck that was rented to me along with several other trucks on the premises. Fortunately, me and my friend were able to escape the truck and got into one that was fine. At this point forward, everything was cool. Just thought you should know about my frightening experience.

STEVEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER S. 
Clasificación:
5.0

Everything was absolutely phenomenal! Thank you for making our move such a seamless success!

TIFFANY T. 
Clasificación:
3.0

When I went to do the self drop off, the guy that was in the inspection area was very rude and dismissive yelling at me for following the instructions that were on the app. I don't appreciate being talked down to/ yelled at by anyone! This needs to be addressed.

Priscilla O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa R. 
Clasificación:
4.0

Masks were not in use upon arrival.

CHARLES T. 
Clasificación:
5.0

I initially tried to reserve for an alternate location at 234 Allen Ave, Pasadena, CA, but my reservation was cancelled without me being notified. I showed up for my appointment, and I was told there was nothing available for me. Fortunately, U-Haul was able to reroute me to this main location on Raymond Ave and immediately set me up. I was very appreciative of how efficiently that happened. While I was dissatisfied with the unacknowledged cancellation, I am very satisfied with everything that U-Haul did to work with me from there.

Andrew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JANICE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIGUEL M. 
Clasificación:
2.0

Please provide parking space for customers!

POYAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

Very good!!

WON K. 
Clasificación:
5.0

I needed a dolly they said it would be in the truck it wasn't. Had to move without one

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM H. 
Clasificación:
5.0

I can't think on anything you have to improve. Personal are always very knowledgeable, friendly and perfectly organized.

Isabel I. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER I. 
Clasificación:
2.0

I have already called J. Decker with lack of Customer Service in this location.

Wesley W. 
Clasificación:
5.0

It was easy to rent truck & return

ROSE F. 
Clasificación:
5.0

The staff was great! They were very knowledgeable and helpful. They made our experience a very pleasurable one, and we will continue to do business at this location. Thank you so much.

DEREK W. 
Clasificación:
5.0

Yes, you do what you do Best.. Better than the Rest.

REGINALD D. 
Clasificación:
5.0

I have never rented a u-haul before, and the experience was simple, easy, and super convenient! Will definitely be using u-haul again.

ROBERT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE C. 
Clasificación:
3.0

I could not adjust the seat; it was stuck. The staff could have been friendlier and more helpful in getting it adjusted. I think the seat needs to be better maintained!

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serjik M.  |  Overall Experience 
Clasificación:
5.0

I speaking from my experience, I can't think of anything considering the cv19, I had a great experience.

MICHAEL V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

everyone was fast and friendly. It was clean and everyone was working to keep the place clean. Thank You.

JUDY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
3.0

The employee at the counter that was helping one customer seem to be agitated and not that friendly towards that customer. One customer rented a truck a day or so ago, then, and was late returning it when the new customer already had made a reservation. The line was out the door and the employees were not competent in handling the customers needs. This U Haul needs more employees over the counter.

Daniel G. 
Clasificación:
5.0

Everything was great

HECTOR H. 
Clasificación:
4.0

They called the day before my reservation to let me know I could have the truck at 9:00 AM rather than the scheduled 2:30 PM. This allowed me to save a day in the move.

PETER C. 
Clasificación:
1.0

Upon drop off I was told to leave the keys in the truck and that was all. The next day I got a call from the uhaul location accusing me of not returning the truck and that they could not locate it.

GABRIELLA C. 
Clasificación:
1.0

Need some professional staff. There has never been any other rental place I gone to and gotten treated so poorly. I deftly would never go to that location.

ELIZABETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEIHONG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIA T. 
Clasificación:
3.0

The process to receive the truck lacked information. I was to be credited $18 because the person before me returned the truck with less than a quarter of a tank of gas - I was told I would receive this credit when I returned the truck - this did not happen since they are not a Uhaul dealer. I asked the person to initial the paperwork to verify the information for me and they would not stating it was in the “system” and they will see it.

Johanna G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

The staff and outside personnel at the Pasadena location on Raymond Ave couldn't only get a personal best of A plus plus, outstanding customer service! A pleasure to be so pleased with all aspects of my Rental!!

LEONARD C. 
Clasificación:
3.0

I looked into renting a utility trailer on-line to haul away some tree branches. I reviewed the on-line pricing and decided to go in to the Pasadena Ca location to pick one up. When I arrived to get the trailer I needed there was a price increase because the trailer I wanted (without a loading ramp) was not available, all the trailers had loading ramps on them and they are more money to rent. If trailers without loading ramps are not available you should not list them on your website. It's false advertisement...

JOSE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Movses H. 
Clasificación:
1.0

Overcharged, QR code and link don't work for after hours drop off, manager never answers phone or returns calls, worst staff and management ever!

ROLAND F. 
Clasificación:
1.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY H. 
Clasificación:
3.0

Your employees need more training and customer service skills

DONNA H. 
Clasificación:
1.0

The employees who work the counter are so so so so so rude. We waited 20 minutes alone and employees said they would come but didn't. One woman told someone else to come help us and he openly complained about having to help us. They blocked our uhaul in and we paid a whole 30 minutes that they wouldn't let us leave the parking lot. I will actively tell people not to visit this location.

Steven G. 
Clasificación:
5.0

Everything was great

ANDRE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
2.0

El cliente no dejó un comentario.

JACOB E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ManHong W. 
Clasificación:
5.0

The front desk assistant was wonderful!

ANA M. 
Clasificación:
5.0

The costumer service was great 😀thank you

VICTOR R. 
Clasificación:
1.0

I would never refer anyone to go to this place, there incredibly unprofessional and very rude. There is a guy name Carlton there and he is a bully yelling at everyone about parking , he told me if I don't get it I can park on the street? Who says that, then when I went inside he was in there with supposable an owner? When I asked her is she said she owns a percentage of it? But I heard in the office with Carlton cussing and complaining about how people don't know how to park. If she is an owner I would get rid of her, you can tell she does not know how to be an owner. It was like your bothering them just by renting a trailer or truck. Once again don't go there!!!!!

DEREK G. 
Clasificación:
5.0

The whole process was very quick and easy. From creating the reservation on the phone, picking the vehicle up, and taking it back. Great experience!

BRENT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE P. 
Clasificación:
4.0

Explain to the customer that the u box is NOT a similar size to the 6x12 trailer they originally reserved. Also being clear w the customer that the place they requested to have their box shipped is NOT in fact the place they will receive the box...! Everything else was fine

Maxwell E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY O. 
Clasificación:
5.0

The only thing I will complain about my experience is that I was charged $7 for the dolly that was in the back of my rental, which I never used. The uhaul associate asked me at time of rental if I needed any dolly I say no I have own, I understand they leave the dolly and the blankets in the back of my rental just in case someone needs it but in my case dolly was on my way at time of loading the truck. I'm sure one of us pushed the dolly hard that it ripped the tag securing the dolly. I did not called to complain about it because I did not have the time to do it but I don't think it was fair to be charged for something I did not used + it was on my way when I did not needed it and asked for it.

JOSE O. 
Clasificación:
5.0

They're always so organized and kind even with a short staff

John H. 
Clasificación:
5.0

Great service!

GILBERT R. 
Clasificación:
5.0

Your employee that waited on me was very professional ,polite and kind !

Marcia J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian B.  |  First Impressions 
Clasificación:
5.0

Very helpful and made everything so easy for me during my moving process. I really appreciate all your help and all yours employees were really nice and helpful.

Cynthia L.  |  Overall Experience 
Clasificación:
5.0

Gracias

YOLANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tommy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

Thanks so very much to the guy who checked me in and recommended the larger truck. I thought the smallest truck had a ramp. If he hadn't have pointed out the smaller truck didn't have a ramp, I wouldn't have been able to move stuff out of my classroom. Thank you!!

MONIQUE G. 
Clasificación:
5.0

Everything was great - no recommendations.

PETER I. 
Clasificación:
3.0

El cliente no dejó un comentario.

TODD H. 
Clasificación:
5.0

Everyone was very professional and pleasant.

STEPHEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLOTTE L. 
Clasificación:
2.0

Either through the checkout process at a different location or the checkin process here, Uhaul mishandled our paperwork and we were incorrectly being held accountable for previous damage. To clear things up, I needed to speak to the manager at the Raymond Ave location, but I couldn't get a call back and the staff were very unhelpful.

Ian C. 
Clasificación:
5.0

both weekend vans indicated “need oul service”. this is a disconcerting way to begin.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON L. 
Clasificación:
4.0

I assume, due to Covid, recently there has been only one person in the office to check you out the times I have rented. That is unfortunate, as it makes the wait times very long. If you are an essential business and business is good why not have at least two people behind the counter? My suggestions, Dr. Taylor

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEERAYUT T. 
Clasificación:
5.0

I checked in online prior to picking up vehicle. The process was easy and saved me some valuable time. Location was great and the staff from pick up to drop off was kind and professional. Will definitely recommend and continue my moving needs with Uhaul.

Leon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

Great service

JOHN K. 
Clasificación:
5.0

Great experience renting a 6x12 open trailer. This was my first time towing and it was very easy. The office was well set up for covid protection and the desk clerk was super effienient and fast to check me in. The yard tech explained the trailer to me and set it all up. Overall an excellent experience.

Thomas S. 
Clasificación:
4.0

Phone call pick up could be done a lot smoother, communication problems.

RACHAEL D. 
Clasificación:
5.0

The woman assisting me was fast, friendly and very helpful.

FAHREN J. 
Clasificación:
5.0

The staff is very professional and helpful shauna n mr decker help me thank you very much for the services.

ADELELMA D. 
Clasificación:
5.0

This is my preferred location to rent a truck. They are honest and helpful.

RONY G. 
Clasificación:
1.0

When we got to the store, the cashier (Black female) did nothing but chitchat and did not even greet us or ask for if we needed some assistance. She just chattered about her private life and how she couldn't wait but to get out of there and sip some wine in the bathtub. So the other gentleman (Black male) took over and assisted us all throughout. This is on 01/29 around late in the afternoon.

ROBERTIVAN M. 
Clasificación:
5.0

Great help and assistance when I needed it and even when I just came on to the lot. Great crew there! Thank you all!

Barbra W.  |  Overall Experience 
Clasificación:
3.0

I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.

LUIS M.  |  First Impressions 
Clasificación:
5.0

It happens to be one of the best places I ever move my junk into

YASHICA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phaedra H.  |  Overall Experience 
Clasificación:
5.0

GM and his team always working hard to help customers.

Autotray ..  |  Overall Experience 
Clasificación:
5.0

STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLE

Keith W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya T.  |  Overall Experience 
Clasificación:
2.0

Space was on second floor without any elevator access. Space had no lighting. Parking is poor, almost no parking adjacent to storage area entrance. For these reasons I cannot recommend this facility.

Trevor B.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff Clean facility Security appeared good

Cooper C.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Valerie T.  |  Overall Experience 
Clasificación:
4.0

Wonderful experience with the staff. The wait time in line is a bit long; another person would make the experience even better. There should also be more parking next to the storage units.

Ezekiel M.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly and helpful with everything I needed. Will use this place for all my future storage needs.

Ezekiel M.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly

Cooper C.  |  First Impressions 
Clasificación:
5.0

Everyone on staff was friendly and helpful from my first dealing with them on July 8th until my last day on Oct 7th. I have recommended them highly to everyone and will continue to do so. Bravo!

WENDY R.  |  Overall Experience 
Clasificación:
4.0

Staff was informative and helpful.

Juan U.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff- specifically Jim & Shawna. Will reccomend that location to others

matthew j.  |  Overall Experience 
Clasificación:
3.0

Was thrilled that we qualified for one month of storage for free. Was not so thrilled when we found out the storage facility has no freight elevator and we were on the second floor. I mean, seriously?

Richard L.  |  First Impressions 
Clasificación:
5.0

You folks were really helpful.

Chris h.  |  Overall Experience 
Clasificación:
3.0

Facility was clean, access was easy.

Ashley D.  |  Overall Experience 
Clasificación:
2.0

The manager is extremely rude and does not recognize service animals. All of the other employees are delightful though. But the manager is extremely unpleasant.

Ira A.  |  Overall Experience 
Clasificación:
5.0

The lot is small so it was a little awkward to negotiate.

William T.  |  Overall Experience 
Clasificación:
4.0

The staff at this location were quick and thorough as well as friendly. Most locations I have done business at in the past are bare in comparison to pasadena.

Damien M.  |  Overall Experience 
Clasificación:
5.0

Super cool guys here. I really appreciate the help and service. I would use this again any time I need moving help.

Larry J.  |  Overall Experience 
Clasificación:
5.0

Very good experience overall.

Jessica R.  |  Overall Experience 
Clasificación:
5.0

N/a

Timothy W.  |  Overall Experience 
Clasificación:
2.0

I will not use them again. They don't work with you if problems arise it's all about money with them example I had a tote and a few boxes, all empty, that I wanted to throw away they charge $20.

Victoria W.  |  Overall Experience 
Clasificación:
5.0

Alyssa helped drop off my UBox. She was very communicative and on time. Excellent service.

Annabel S.  |  Overall Experience 
Clasificación:
1.0

Customer service is embarrassingly bad. There were couple of hidden charges on my credit card that were not explained or mentioned when I made the order. Would not recommend U-Haul to anyone.

Jonathan Q.  |  Overall Experience 
Clasificación:
4.0

Ok

john e. | Reservación
Clasificación:
3.0

I really don't have any complaints. I did not have information on prices to determine if it was competitive. I also do not know whether having to be out of the premises by 5 on a Sunday was reasonable

Agnes A.  |  Overall Experience 
Clasificación:
5.0

Need an elevator

Todd L.  |  Overall Experience 
Clasificación:
4.0

We moved out on June 30, but they charged us for an extra month (July) because we were on autopay, and they refused to prorate our rent for July. We were not happy with this decision!

MARY R.  |  Overall Experience 
Clasificación:
5.0

very helpful in storage and trailer renting advice.

Nels J.  |  Overall Experience 
Clasificación:
2.0

Service is great but the storage unit itself was very dingy and gross. There was a dead rat in the entrance when I opened the door to my storage.

Teresa M.  |  Overall Experience 
Clasificación:
5.0

Jim was outstanding in his dedication to providing excellent service. I had to delay the unload several times and had many questions about the process, and Jom was consistently helpful.

Maryann H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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