Customer Reviews for U-Haul Moving & Storage of Pasadena

9131 comentarios

552 S Raymond Av   Pasadena, CA 91105
(S Raymond @ California)

(626) 795-6888

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 795-6888

552 S Raymond Av
Pasadena, CA 91105
(S Raymond @ California)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Surprisingly a very easy process (to rent a cargo van for 2 days). Quick process to pick up, and drop off. Hassle free. Van was great.

ABIGAIL R. 
Clasificación:
1.0

They pushing to bring the van before the time of two days rent the staff are not trained and you have to wait for manager to tell them what to do on cumputer I was told I can park my car in their facility but management deniy that The worker in lot were not kind they order you in harsh way it was my worst rental experience so far It is closer rental truck to our company I will not recommend to our manager and business people to rent from that location I will find other company or other not convinant distance for rental later

ABDOLREZA A. 
Clasificación:
5.0

Great customer service, thank you.

David H. 
Clasificación:
5.0

Everything is well put thanks

LUCILLE W. 
Clasificación:
5.0

I don't believe I should be charged for the additional day pls check

JANET P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOLORES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

Easy return. Great overall center, one of the best! To improve...though needed, keep day laborers off the lot and out of the entrance driveway.

Greg W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIELA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN P. 
Clasificación:
1.0

Absolutely no help from personnel at site. Used the truck share feature to return vehicle because employees were ignoring us.

FABIAN L. 
Clasificación:
5.0

Excelente attention from everyone and Good service , thank you

ALEXIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

Courteous service

RAMASWAMI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NADIM S. 
Clasificación:
5.0

All the staff at this location are so knowledgeable, kind, efficient, and service-oriented. This makes all the difference in choosing Uhaul and this location.

ELYSSA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evangelina S. 
Clasificación:
5.0

The staff was very helpful, especially to extend the rental for several days. This is clearly a full service facility and will be used again. They also passed along my house keys enthusiastically, accidently left in the beverage cup even though I checked for my belongings. It is also noted that the truck stays in low gear going downhill while in drive. This is helpful, restrains need to downshift going downhill. Thanx. Will be using UHaul again.

EDMOND B. 
Clasificación:
5.0

It was very easy to do it

Rene C. 
Clasificación:
1.0

The cashier/help desk lady was on a personal call the entire time we were there to rent a truck. It was a little difficult for us to ask questions as her phone call seemed more important than to attend to us. Because of this, we got confused on how to return the rental truck. We really wanted to return it to a different location, but unfortunately we had to drive all the way back to Pasadena because it was an “in town rental” on the contract.

VALENTINA R. 
Clasificación:
2.0

I was given a truck that was set to be sent out for repairs, as a result the truck steering wheel locked. The store manager, Shanna Williams called me and said, I would have to bring back the truck, because this truck was given in error due to the steering wheel locking, I told her we could turn on car. We read manual, Mgr tried to talk us thru it, no luck. Friend had to check YouTube to get steering unlocked. After 8:30 pick up, we had a replacement truck after 10am. I asked Shanna if I can get compensated for my inconvenience, she said, she'd do something, at drop off, Kim, Asst. Mgr. called Shanna she denied telling me she'd "Do something for me", I told Kim, this wasn't true, and my inconvenience was unacceptable. Kim, apologized and gave a $15 inconvenience discount. Kim was empathic to my inconvenience. But this experience SOURED me. This is my third time using U-Haul this year, I use it for home remodeling supplies, however the experience with Truck gives me PAUSE in considering using and referring UHAUL. I do appreciate Kim, customer service.

TERESA J. 
Clasificación:
4.0

Be sure there is gas in the tank!!! Gas was lest than 1/8 of a tank.

STEPHEN W. 
Clasificación:
5.0

Great customer service from the beginning to the end.

YVETTE M. 
Clasificación:
5.0

Even with how busy this faculty can get the associates are extremely polite, friendly, and helpful.... and very patient.

GREGORY STEVEN A. 
Clasificación:
5.0

Stafff is very nice

KEIVEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFFI T. 
Clasificación:
5.0

Very customer friendly and helpful.

MARC E. 
Clasificación:
5.0

Very efficient service, thank you.

DAVID A. 
Clasificación:
5.0

Dion did a great job helping hook up the trailer

Eric O. 
Clasificación:
5.0

I was dissatisfied in my work with the regional office in Indianapolis.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
5.0

Great experience! I recommend booking your truck and equipment ahead of time. It made the process really easy.

Martina S. 
Clasificación:
3.0

Policy was not clear on returning after hours. However the return process after hours was smooth thanks to the electronic option.

REBECCA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R. 
Clasificación:
2.0

Felt duped on the gas gauge. I drove the U-Haul 20ish miles and y'all charged me $40 for 10 gallons of gas. You need more accurate gas gauges on your trucks because there is no way I took it from 7/8ths full to 1/2 full in a 3 hour rental.

Dylan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn B. 
Clasificación:
4.0

Keep up the good work

RAMON B. 
Clasificación:
5.0

I applied online when I pick up the truck the girl on the counter was very helpful asking me what I needed and also what I was going to move and she gave a very good advice even though truck Windows was not spotless I could drive and move safely everything's well thank you

ESMERALDA J. 
Clasificación:
5.0

Good Luck

BIJAN P. 
Clasificación:
3.0

I could not use the app or website to do the 24/7 truck share, even after checking that location settings were on my phone and even after restarting my phone.

Kristen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Keep up the good!thanks!

JOSUE S. 
Clasificación:
4.0

Better instructions on how to return.

Alexis C. 
Clasificación:
5.0

Very happy, thank you

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramiro G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
2.0

Treat customers better.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney I. 
Clasificación:
5.0

Monique Taylor was charming and competent at check-in.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

Staff was very helpful and professional. Wouldn't hesitate to use your company again.

CHRISTOPHER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
1.0

El cliente no dejó un comentario.

MUHAMMED A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paige D.  |  Overall Experience 
Clasificación:
4.0

Actually, overall the place was spotless. Very crowded lot, seemed a bit disorganized/understaffed. Once I had paid and signed documents, was left on my own to find vehicle and to figure out controls and mirrors. Would have been a much better experience if someone outside had guided me, make sure all was setup/adjusted for safety, help in getting out of the lot and onto the street.

JOHN G. 
Clasificación:
5.0

Keep the day laborer vulchers off the premises

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grant G. 
Clasificación:
3.0

Provide more material to secure the goods inside the container. Provide more flexible options for drop off of the container in front of apartments. Help provide information to coordinate with driver/meter parking to reserve parking spaces.

Sharath R. 
Clasificación:
2.0

There was no parking. It wasn't clear how to get into the parking lot. There were day workers outside that gave us wrong directions and pressured us into hiring them. We drove 30 miles out of our way to pick up the trailer because our original location did not have the equipment that we had reserved. U-Haul should consider delivering the equipment to the location that is requested.

Danny M. 
Clasificación:
5.0

Super easy pickup and drop off.

Kris Z. 
Clasificación:
5.0

Guys were nice & professional. Good fellas.

Travis K. 
Clasificación:
4.0

The bathroom door seemed to be locked always, probably COVID related. Other then that, good thanks!

Ryan D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

Keep the levels

JIHONG D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad A. 
Clasificación:
5.0

Not about this location. The U-Haul app is buggy, and has failed me in contactless pick-up or return 3/4 of the time.This has cost me a lot of time on hold with your customer service, and more time disputing false charges.

Simeon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
2.0

I told the counter I would be back in two hours, it was 300pm. It would have been nice if the counter person could have told me they close the office at 5:00 pm and there is a $28 dollar “after hours” fee. Instead I payed and extra $28 for being 5 minutes past 5:00, which was the same price as the total rental. I'm not sure if this is a tacky management strategy to say nothing as collect the fees or the counter attendant not being kind, but either way, I'm not coming back.

LOREN V. 
Clasificación:
5.0

I love this staff location and U-Haul!!

John H. 
Clasificación:
1.0

Staff lacking etiquette

Victoria T. 
Clasificación:
2.0

I was charged extra for gas, while I pumped it up more than the level when I picked up the truck. I have opened a complaint fall through customer service. I was charged for extra day while I drop it after hours and was still within 24 hours.

Behnam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
5.0

Both the person who checked me in as well as the person who hooked up my trailer were extremely friendly, personable, and helpful. This is my 2nd time renting in about a month and plan to continue to rent on a weekly basis (trailer to haul dirt bikes in). Love the speed in which I can get my trailer and drop it off. The other uhaul places should come to this location to be trained on customer service!

Geoffrey H. 
Clasificación:
5.0

Reserved on line. Everything went smoothly when I arrived to pick up truck. Got an email receipt when I returned the truck. Everything handled contact free.

CAMILLE H. 
Clasificación:
3.0

Better customer service

MICHAEL M. 
Clasificación:
4.0

Devon in the yard was awesome. The lady in the office was really nice and efficient. Only negative was a line to check in at 9:00 am

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO V. 
Clasificación:
3.0

The pickup took FOREVER. Everyone was going so slowly. When we got to the store there were two people being helped and one person in line in front of us. Fifteen minutes later we were at the front of the line and there were five groups behind us. One employee came in and asked if the computer system was still being slow, and the other two employees checking out said “no”. That was encouraging. We were extremely frustrated

CARISSA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sophie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
4.0

The A/C on truck did not work correctly. No air coming out of the vents. Also, "day laborers" go on your property soliciting me for work.

EUGENE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

OLLIE C. 
Clasificación:
4.0

Charged me $50 to hose off road dirt after telling me there would be a $25 fee. Cab was cleaner than when I picked it up.

Duane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWAYNE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS SCOTT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA C. 
Clasificación:
5.0

Make the rental proses quiker

JOSE P. 
Clasificación:
2.0

Employees seemed very unhappy to be working here. Customer service was very poor. This has been my experience twice now, once at the Altadena, CA location, once at the Pasadena. Also, very disorganized pickup process and the app did not work. I had to access the site through a browser and walk back and forth a very long distance between the rental and the office twice, then told I had to walk to another location on the premises to get the keys. It's just extra frustration during an already frustrating time. Especially when I'm taking extra steps to make things easier on the employees and myself by doing things through the app.

Aaron F. 
Clasificación:
5.0

Great customer service at the front desk, AND in the trailer installation yard

Nicholas B. 
Clasificación:
5.0

At the drop off. The guy just said we could leave the truck. Didn't Dawn on me that I should have gotten something. I did email and response that truck was checked in was a relief.

KATHLEEN M. 
Clasificación:
5.0

The best customer service forgot his name but a older white gentleman. Knows he's stuff and is fast and efficient. Thanks again uhaul

RICKY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Serjik M.  |  Overall Experience 
Clasificación:
5.0

Your employee that waited on me was very professional ,polite and kind !

Marcia J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian B.  |  First Impressions 
Clasificación:
5.0

Very helpful and made everything so easy for me during my moving process. I really appreciate all your help and all yours employees were really nice and helpful.

Cynthia L.  |  Overall Experience 
Clasificación:
5.0

Great help and assistance when I needed it and even when I just came on to the lot. Great crew there! Thank you all!

Barbra W.  |  Overall Experience 
Clasificación:
3.0

I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.

LUIS M.  |  First Impressions 
Clasificación:
5.0

It happens to be one of the best places I ever move my junk into

YASHICA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phaedra H.  |  Overall Experience 
Clasificación:
5.0

GM and his team always working hard to help customers.

Autotray ..  |  Overall Experience 
Clasificación:
5.0

STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLE

Keith W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya T.  |  Overall Experience 
Clasificación:
2.0

Space was on second floor without any elevator access. Space had no lighting. Parking is poor, almost no parking adjacent to storage area entrance. For these reasons I cannot recommend this facility.

Trevor B.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff Clean facility Security appeared good

Cooper C.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Valerie T.  |  Overall Experience 
Clasificación:
4.0

Wonderful experience with the staff. The wait time in line is a bit long; another person would make the experience even better. There should also be more parking next to the storage units.

Ezekiel M.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly and helpful with everything I needed. Will use this place for all my future storage needs.

Ezekiel M.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly

Cooper C.  |  First Impressions 
Clasificación:
5.0

Everyone on staff was friendly and helpful from my first dealing with them on July 8th until my last day on Oct 7th. I have recommended them highly to everyone and will continue to do so. Bravo!

WENDY R.  |  Overall Experience 
Clasificación:
4.0

Staff was informative and helpful.

Juan U.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff- specifically Jim & Shawna. Will reccomend that location to others

matthew j.  |  Overall Experience 
Clasificación:
3.0

Was thrilled that we qualified for one month of storage for free. Was not so thrilled when we found out the storage facility has no freight elevator and we were on the second floor. I mean, seriously?

Richard L.  |  First Impressions 
Clasificación:
5.0

You folks were really helpful.

Chris h.  |  Overall Experience 
Clasificación:
3.0

Facility was clean, access was easy.

Ashley D.  |  Overall Experience 
Clasificación:
2.0

The manager is extremely rude and does not recognize service animals. All of the other employees are delightful though. But the manager is extremely unpleasant.

Ira A.  |  Overall Experience 
Clasificación:
5.0

The lot is small so it was a little awkward to negotiate.

William T.  |  Overall Experience 
Clasificación:
4.0

The staff at this location were quick and thorough as well as friendly. Most locations I have done business at in the past are bare in comparison to pasadena.

Damien M.  |  Overall Experience 
Clasificación:
5.0

Super cool guys here. I really appreciate the help and service. I would use this again any time I need moving help.

Larry J.  |  Overall Experience 
Clasificación:
5.0

Very good experience overall.

Jessica R.  |  Overall Experience 
Clasificación:
5.0

N/a

Timothy W.  |  Overall Experience 
Clasificación:
2.0

I will not use them again. They don't work with you if problems arise it's all about money with them example I had a tote and a few boxes, all empty, that I wanted to throw away they charge $20.

Victoria W.  |  Overall Experience 
Clasificación:
5.0

Alyssa helped drop off my UBox. She was very communicative and on time. Excellent service.

Annabel S.  |  Overall Experience 
Clasificación:
1.0

Customer service is embarrassingly bad. There were couple of hidden charges on my credit card that were not explained or mentioned when I made the order. Would not recommend U-Haul to anyone.

Jonathan Q.  |  Overall Experience 
Clasificación:
4.0

Ok

john e. | Reservación
Clasificación:
3.0

I really don't have any complaints. I did not have information on prices to determine if it was competitive. I also do not know whether having to be out of the premises by 5 on a Sunday was reasonable

Agnes A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba