Customer Reviews for U-Haul Moving & Storage of Parkslope

17750 comentarios

394 4th Ave   Parkslope, NY 11215
(At 6th Street)

(718) 237-2893

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(718) 237-2893

394 4th Ave
Parkslope, NY 11215
(At 6th Street)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The truck I rented was clean and well sanitized. It did have a bad battery,but I was able to jump start it. Didn't have any problems after that. The staff was friendly, helpful and professional. I would recommend this location to others.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Like always, very satisfied! No complaints!

MIGUEL M. 
Rating:
4.0

I ordered a truck with pads online. It would have been really helpful if the pads were in the truck already and if I didn't have to search the lot for my assigned truck. As it happened, I had to locate the truck which was parked in a line behind another truck at the far corner of the lot. With all the searching I forgot to ask about the pads until I had driven a mile away then had to pull over and call the store to inquire about the pads.

KRISTINEISELE L. 
Rating:
5.0

My brother passed like 2 months and I had to clear his apt the last 2 days. I like the extension of utilization of your vehicles without problems. I am in an emotional state right now and U haul has shown me nothing but great support. Thank you so much from the bottom of my heart which hurts so much rte now. THANK YOU

GILBERTE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JON M. 
Rating:
5.0

Customer did not leave a comment.

ZBIGNIEW G. 
Rating:
5.0

Customer did not leave a comment.

Gail L. 
Rating:
3.0

Customer did not leave a comment.

ALBERT GENARO J. 
Rating:
5.0

Very efficient Got lucky, I walked in and got the truck rented! Good people over there!

MIGUEL M. 
Rating:
3.0

Staff was discourteous at reception, vehicle was parked in and not ready, despite being an hour after reservation time

JIMKAM C. 
Rating:
5.0

all good. glad we bought insurance

Stephen S. 
Rating:
5.0

Very good thank you

JAMILHEZAM E. 
Rating:
5.0

Nothing to improve on! Pick up was very easy. All staff were friendly and helpful, vehicle was in excellent shape. Thank you for a very positive overall experience!!!

ERICWILLIAM M. 
Rating:
5.0

The young lady that checked me out when getting the rental was perfect

Myisha S. 
Rating:
5.0

Good

EMMANUEL S. 
Rating:
4.0

Customer did not leave a comment.

EVGENIY C. 
Rating:
4.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO L. 
Rating:
1.0

the service was disaster

SHMUEL B. 
Rating:
5.0

I would like to compliment the staff who helped me with my mobile check-in at 9:30PM Saturday night 4/3. And Jason at the 379 Classon Ave who took my call and delivered excellent customer service.

ALANE H. 
Rating:
5.0

Customer did not leave a comment.

NAY H. 
Rating:
5.0

I was charged for 2 gallons of fuel when I used half a gallon :[

JAKOB W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
4.0

I had to double back to find the key box and drop off area, they weren't obvious and had limited signage directing to where I should bring the truck. There were no personnel outside directing where to drop the truck.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

elizabeth l.  |  Overall Experience 
Rating:
4.0

I picked up moving material in two Brooklyn location. Then I transferred everything to a location in the Bronx. at the location of my delivery I was able to get a car ride back to my home. So I tried to drop off the rental cargo van at your 1965 Bruckner Blvd. location. I called the office telephone number and the representative told me that I would not be able to bring it to their location. I had to take it back to the location I rented the van from. She was also apologetic. I still do not understand why, if a customer of U-Haul cannot drop a rental off at any U-Haul location.

FREDERICKDALLAS F. 
Rating:
1.0

Customer did not leave a comment.

ATALANT F. 
Rating:
4.0

Prior to us picking up the U-Haul here, we had a very terrible experience the day before we got our truck. We got a call at 1pm the day before we were using U-Haul and were informed that our place of pick up in Williamsburg did not have the truck we needed, and would instead have to pick up the truck in Queens - one hour away from our home. It's unfathomable to me that you would call someone the day before their move and tell them that the product they reserved and paid for was not available and that they would have to go an hour away to get it. It was totally unacceptable. I had paid ahead of time to ensure something like this would not happen, and I was very distressed when I got this call. We had reserved a 20 foot truck in Williamsburg, and said we couldn't get to Queens for the replacement. The alternative your rep found us was a 26 foot at the original Williamsburg location, which was way too big. Luckily she found us the 15 foot truck at this location, which we found out about because we called back to confirm. We didn't even receive a call about the change!

Murat K. 
Rating:
4.0

Customer did not leave a comment.

RAMEL D. 
Rating:
5.0

I don't have anything to say you'll did a great job.

Tabitha C. 
Rating:
5.0

Please try to make sure the outgoing fuel level reported in your system matches what's actually in the tank. When I first entered the truck, the gas gauge was on 1/8, but the paperwork said "1/2." I went back to the counter and reported the actual fuel level, but when I returned the truck--with exactly 1/8 tank of fuel--your automated system said I had been charged for not only half a tank of fuel, but also a "fuel service charge." Thank G~d there were U-Haul staff members still at the site servicing trucks after the office closed. One of them went into the system on his own cellphone and completed the return for me without the erroneous fuel charges. I shudder to think what would have happened had there been no staff available when I returned the truck. It would have been my word (and photo of the outgoing fuel level) against your system that erroneously said I rented a truck with half a tank of fuel.

Douglas K. 
Rating:
3.0

The place should provide Parking space for people who come to the store by Car

GUILLERMOM G. 
Rating:
5.0

This uhaul exceeded every expectation I had for storage and moving. Clean facility. Nice staff. Super easy to get in and out. My only wish is that I knew about uhauls operation previously. Absolutely A+. You should advertise way more. Moving is horrible and this facility made it so much easier.

SUZANNE S.  |  Overall Experience 
Rating:
3.0

checkout guy rude

ERMAL A. 
Rating:
5.0

Customer did not leave a comment.

Andres R. 
Rating:
5.0

You doing a very good job

ADNAN M. 
Rating:
5.0

This place is great! They totally redeemed my experience with haul 1800 number that kept me on hold for 45 mins with no help.

KYLE B. 
Rating:
4.0

Customer did not leave a comment.

JAMESS R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
1.0

Customer did not leave a comment.

EBRAHIMABDULLAH A. 
Rating:
5.0

Customer did not leave a comment.

Nikita D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILY E. 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
3.0

The ladies at the front desk should not be working customer service. One in particular had an attitude and was not helpful at all. I had an issue with completing one of the steps on my phone and she just walked away. She acted like I was bothering her. The guys working outside had the best attitudes and were very helpful.

NYGELLC C. 
Rating:
5.0

Tell them where the gas tank is. Everything was excellent, thank you!

GINA T. 
Rating:
4.0

Customer did not leave a comment.

Randolf C. 
Rating:
5.0

Some improvement when returnint the truck rental... Need to be more organized

AHMEDM N. 
Rating:
5.0

Customer did not leave a comment.

RODRIGOE G. 
Rating:
5.0

Customer did not leave a comment.

ALDEMARA C G. 
Rating:
5.0

Customer did not leave a comment.

KARLA P. 
Rating:
5.0

the inside and outside staff were incredibly helpful

ARNALDO R. 
Rating:
3.0

Better communication about rental availability and the process to return vehicle

DEAN D. 
Rating:
5.0

Wonderful service , Nadia is amazing and super helpful

Diana M. 
Rating:
5.0

Great service

DERRICKA M. 
Rating:
2.0

I had to go to this location from another one because my reservation “wasn't staged.” This is the second time this EXACT thing has happened. I will NEVER, EVER be using U-Haul again, and I will make certain that no one about whom I care ever uses U-Haul, either.

Jake D. 
Rating:
5.0

went smoother than expected, everyone i interacted with deserves a raise

Hugh L. 
Rating:
4.0

Customer did not leave a comment.

CAMILO A. 
Rating:
3.0

Customer did not leave a comment.

SINJE L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele N. 
Rating:
5.0

Customer did not leave a comment.

augustus B. 
Rating:
5.0

In both pickup and drop off, the website wouldn't recognize my location so I couldn't pickup or return the vehicle. Luckily I was able to download the app, which finally worked. My wife also wasn't able to get the website to work.

RUSSELLDAVID D. 
Rating:
4.0

Customer did not leave a comment.

GREGORYR B. 
Rating:
1.0

First they gave us the wrong truck. Hadctonwautbtill they corrected the paperwork. Then the windows didn't roolmup the passenger door was very hard to close but the worst part was they charged me for 13 gallons of gas when I only rode 16 miles. What a rip off.

CALVIN Y. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLECALISTA L. 
Rating:
3.0

Truck had low tire pressure and weird gashes in the seat. Also, the truck was advertised at $50 for the day, and it ended up closer to $100. I had the truck for under 5 hours.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

TADSTEVEN G. 
Rating:
5.0

Customer service was fast and easy. Over all process was as simple as snapping your fingers. From pick up to drop off. Great!

ASHLEYJ M. 
Rating:
5.0

Make it clear the drivers photo for mobile pick up should be unmasked

Travis L. 
Rating:
5.0

Great job!

Theodore U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tahir I. 
Rating:
5.0

The customer service was great. Thank you for making my moving van rental smooth.

KENO C. 
Rating:
3.0

I booked the truck for a different location closer to my move. I was then charged a large amount for milage which was in part due to the changed location. I'm not happy and the u-haul rep wasn't helpful.

TYLER M. 
Rating:
3.0

The gentleman helping me is definitely a good employee for U-Haul

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Nate P. 
Rating:
5.0

Just better parking. Great customer service

koneil S. 
Rating:
5.0

Customer did not leave a comment.

GERD Z. 
Rating:
5.0

Assist the Customer in finding the vehicle after the application is completed on site.

JOEL T. 
Rating:
4.0

The lights on the truck was not working properly they kept on blinking the whole right headlights in the front otherwise everything was great thank you see you soon

KHADIJAHL S. 
Rating:
5.0

Customer did not leave a comment.

RODRIGOE G. 
Rating:
4.0

Customer did not leave a comment.

STEVENWILLIAM G. 
Rating:
5.0

Even when lines were long, the staff kept it moving and were pleasant. Feels like the place is being run really well! Thanks you

Evin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
1.0

Every aspect of the rental was screwed up. From pickup to return to billing. Utter incompetence.

john L. 
Rating:
2.0

The customer service can be improved at this location. The lady assisting me was giving me so much attitude from the moment I stepped up to the counter.

FELIX S. 
Rating:
5.0

Customer did not leave a comment.

NADIR R. 
Rating:
5.0

Customer did not leave a comment.

TRICIA N. 
Rating:
5.0

Customer did not leave a comment.

SYNOFIAA J. 
Rating:
5.0

Great doing business with you!

David S.  |  Overall Experience 
Rating:
1.0

The location chose to ship my UBox 4 whole days before the ship date in my contract. I had not finished loading and it severely affected my move. When I asked for support, the employee at the Park Slope location tried to say I'd have to pay for a whole second UBox and that I was basically out of luck.

Joshua T. 
Rating:
3.0

Customer did not leave a comment.

IRCAMIAV V. 
Rating:
3.0

You guys need to contact customers about charges they incurred,before you take it from the card that was given to you guys.Professionalism comes first,Customers comes first

KEMAR C. 
Rating:
2.0

Awful, rude, unhelpful staff

IVO S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Great staff

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

JEANM A. 
Rating:
5.0

Everything was great I will definitely be coming back to that location. And most definitely I will recommend my friends to go to that location. Thank you for your services.

KHADIJAHL S. 
Rating:
5.0

Customer did not leave a comment.

ZIPORA L. 
Rating:
5.0

Customer did not leave a comment.

Molly S. 
Rating:
5.0

Customer did not leave a comment.

Marcie E. 
Rating:
4.0

The counter set up is a little unconventional but I understand that it's due to COVID.

SHEILA J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASSETH H. 
Rating:
5.0

Parking near the storage units was at times difficult to find. Making it a bit of a chore to load & unload items. Otherwise, it was a well run facility and my experience was a positive one. The staff was great, and extremely helpful.

NILES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B.  |  Overall Experience 
Rating:
5.0

Sophia, the General Manager of the 4th Ave Uhaul in Park Slope was truly incredible. She helped me with my truck and storage reservation with efficiency and kindness!!! Thank you Sophia!

Margot P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRITTANY B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jennifer s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NANETTE V.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff, clean facilities. Easy check-in and check-out.

Adriana J.  |  Overall Experience 
Rating:
5.0

Spent 10 years renting units there. Scaled down from 2 lockers to a medium then a smaller one as the years went by. The facility was very helpful & convenient. In 10 years, I figure I must have spent around $12,000.00 while there! Guess I somehow helped the massive renovations & expansion. The place is great. Accessible, helpful staff, kept clean as well as climate-controlled. It was a good experience. Thanks!

DONALD S.  |  Overall Experience 
Rating:
5.0

A client for many years Excellent service

ROSE P.  |  Overall Experience 
Rating:
4.0

The mattress cart seemed very narrow and wouldn't fit my mattress. I don't know how many people have this problem, but it would've been a huge help to have it fit on the cart.

BRITTANY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david c.  |  First Impressions 
Rating:
4.0

Hello, I left my Cardinal of Canada Jacket in the Uhaul van that I rented yesterday from the Park Slope, Brooklyn, NY location. It is a navy blue coat and was left in the front seat. I am trying to get in touch with a representative from the location but am having difficulties getting through. Please let me know if you can assist or point me in the right direction. Thanks!!

George R.  |  First Impressions 
Rating:
2.0

I moved out, informed them but I forgot to take the lock off and she is trying to charge me $600 and I was out before I should have even been billed.

Tammy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID A S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cesario Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenza S.  |  First Impressions 
Rating:
4.0

Authentic!!! Pleasant workers and ez to navigate.

javon w.  |  First Impressions 
Rating:
5.0

The check in was easy and efficient. The young lady that checked me in was very knowledgeable and took the time to go over my reservation and make sure I understood the process. She even helped me figure the correct size unit I needed which was bigger than what I had reserved but exactly what I needed. She knows her stuff. Thank you again for being the best part of the customer experience.

Shondel S.  |  First Impressions 
Rating:
5.0

Conveniently located. Parking available. Hand trucks and elevators made moving in and out very easy.

Gregg S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie S.  |  Online Move In 
Rating:
1.0

The storage space itself was great—no complaints there. However, when I tried to ask about getting my rent for the last month pro rated (I was only using the space for the first week of the month), I talked with people over email, the phone, and in person and got a different answer each time, and don’t have my money back.

Zoey C.  |  Overall Experience 
Rating:
5.0

I was surprised and pleased to be offered a free month of storage thanks to a one-day van rental. This proved to be just the ticket for absorbing some of our excess boxes in our local move. The facility was exceptionally well-organized, with clean and well-lit spaces and brand new equipment in top working order. I would recommend this facility to anyone looking for storage space!

DAVID I.  |  Overall Experience 
Rating:
5.0

Great staff. Very professional.

STEVEN G.  |  Overall Experience 
Rating:
1.0

Terrible customer service. Tried to rent storage on-line, system wasn’t working. Sat on hold for 15 minutes, then drove to location. Treated rudely. I formed I was not eligible for a free month, nor even a free lock. So much for being a good customer for more than five years. I see why you have such a low rating on yelp. Now I have two storage units. Still no free month or free lock. No recognition or thank you. Just rudeness.

RICHARD O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VITALI R.  |  Overall Experience 
Rating:
2.0

Expensive for a small space. When I tried moving out, on of the staff members were rude and unhelpful. The storage unit I had had no light just the light from hallway, when I went to grab some some things I needed my own flashlight.

cesar c.  |  Overall Experience 
Rating:
5.0

Very well run operation. Highly recommend

SUZANNE S.  |  First Impressions 
Rating:
5.0

The storage was good but I was very unhappy with the trailer renting service

DALE L.  |  Overall Experience 
Rating:
1.0

My storage unit was broken into / items stolen the the staff were extremely unhelpful.

Jessica A.  |  Overall Experience 
Rating:
4.0

Pleasant folks at the front desk. stressful job.

JASON C.  |  First Impressions 
Rating:
1.0

Thank you for taking the time to read this over. I appreciate that you're working on making a better business. The whole experience working with the office staff was horrible. To purchase anything from a roll of tape or securing the storage unit took min. of 30 mins. I waited in lines for over an hour, with slow moving staff that didn't seem to care. I was given the wrong storage unit number and asked to wait back in line. After activating my entrance card it didn't work they told me to wait back in line. The second time it didn't work again and I was told they don't know what to do. So my wife and I had to share a single entrance card because your staff refused to replace it without me paying $5. The entire front office staff could not care less about the customer experience or helping in a timely manner. They gave everyone attitude knowing there was nothing we could do about it. The staff in the actual facility and working on the trucks was great and very helpful. Please feel free to contact me if you'd like to chat about what I have written. As things stand now I will never use Uhaul again and direct my friends and family to not use them either. Thank you, Alan

Alan W.  |  Overall Experience 
Rating:
3.0

Honestly... it took 30 min to finally get my storage unit! It’s so pricey compared to the size of it and then they ask 3 different contacts information! Please give us a break! But the staff was kind and helpful and the facility is clean.

marine k.  |  First Impressions 
Rating:
3.0

Overall i think the storage process was very seamless, but I didn't appreciate how there was a hidden fee for a lock, which is never mentioned anywhere I saw on the website when I made my reservation.

Paul B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Iyeshia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ricardo n.  |  First Impressions 
Rating:
1.0

Honestly, this could have been a great experience. I loved that it was possible to move in out-of-hours, but I was shocked to discover that my unit was "upstairs". Although there was an elevator to the appropriate floor, there was no indication that I would then have to lift all my furniture up a flight of stairs to my unit. I would not have made this booking had I known, and it was not made clear at all during the booking process. This is a deceptive practice and will put me off ever working with U-Haul in the future.

MARC A.  |  Online Move In 
Rating:
5.0

Excellent rates and customer service at this facility.

MARY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monee B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan T.  |  First Impressions 
Rating:
1.0

I’ve never had a worst time at a U-Haul location and I used to work in film production and was there all the time. The staff were completely incompetent and extremely unkind. All of their devices computers vestibules scanners for cards to check in to storage we’re not working adequately. Other customers and I would be wandering around trying to figure out how to do this because the staff would be so unhelpful. The only good part of this experience was when I was driving the truck itself and that was only a couple blocks..

Megan W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD R C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirlea S.  |  Overall Experience 
Rating:
1.0

The process of renting the truck and using the moving helpers was really difficult. The movers were poorly booked by U-haul and on the loading in to storage side were booked for the wrong date. The Truck was delivered to me with an empty tank and the brakes on the truck were problematic. The staff at the counter were really nasty and I really do not want to ever go back to your office every again now that I have my belongings in storage. Your staff is really nasty and the everything about the truck rental was a disaster. Best, Charles Herzfeld

Charles H.  |  First Impressions 
Rating:
5.0

Need to be super clear what your terms mean - split level, upper level, etc

ALEXANDERFARHAD M.  |  First Impressions 
Rating:
1.0

Customer service is very poor. There is no continuity between the information provided and no one is held accountable. Different information is provided by staff at the location and via phones. Staff is extremely slow and unprofessional. The storage units are not as shown in the office/lobby. They are very poorly lit, doors don’t work well, and the are smelly/dirty/old. I had a very bad experience and will not be recommending or using U-Haul storage in the future.

Rene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randolph s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evangeline H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Raquel P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN H.  |  Overall Experience 
Rating:
2.0

Your internet functionality is very poor. Pages load as fast as dial-up. Account integration between rentals and storage is poorly integrated. Modifying payment methods doesn't seem to work. In the 21st century I would expect more.

Charles H.  |  Overall Experience 
Rating:
3.0

I was charge a late fee after my first month and I was told if I set up auto payment the fee was going to be reimbursed. I contacted customer service after it wasn't reimbursed and never got an answer.

Damian L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa C.  |  First Impressions 
Rating:
5.0

The only complaint that I have is that it's very hard to get through on the telephone.

RALPH K.  |  Overall Experience 
Rating:
1.0

Rude. Didn't cancel my contract for 20 days after form submitted. Terrible customer service

James O.  |  Overall Experience 
Rating:
4.0

Everything was great but I must question why we are mandated to purchase a lock when we already had a lock. This additional expense seems forced upon customers. I’ve never had to do this at other storage facilities, uHaul and others, in my lifetime.

Peter P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIME M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan W.  |  Overall Experience 
Rating:
5.0

I’ve been to this facility many a times.. yesterday, closed out my account as I moved all my storage out. I couldn’t have asked for a friendlier staff, better service and the ease of which it was conducted. I recommend them highly. Btw, their rates are more palatable than most others.

Zakir S.  |  Overall Experience 
Rating:
5.0

Convenient location and previous knowledge of your services.

george S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Matthew H.  |  Overall Experience 
Rating:
4.0

Too much for an email

fiona m.  |  First Impressions 
Rating:
3.0

The only thing was the instructions did not explain you need to enter your access code outside of the elevator.

Kristina I.  |  Online Move In 
Rating:
3.0

There were no maps available indicating where the storage unit was located . There was no information indicating which floor the unit was on. In addition, the staff was poorly informed and ill equipped to answer questions. They were rude when I informed them that my lock was not in my room and insisted that my lock was not included with my rate. Finally someone intervened and gave me a lock.

Howard D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S.  |  Overall Experience 
Rating:
2.0

Pros - convenient location and mattress dolly. Cons - the gate card didn't work twice when activated- had to wait 30 minutes inside. When I got to my unit you had to go up two sets of stairs to get to it - as I was unloading furniture this would have been a nightmare. The unit inside was dark - like a dungeon! I sadly had to load up all my stuff and go to another business to store my items. An elevator would have been really helpful

maria g.  |  Overall Experience 
Rating:
3.0

The lines in store are inefficient.

BARBARAA H.  |  First Impressions 
Rating:
5.0

The whole staff was very helpful and made my moving in and out a 👏 wonderful experience 👏 Thank you . I wlill definitely use this facility again and also recommend it to friends. Thank you . MR DANIEL R. GADSDEN III.

DANIEL G.  |  Overall Experience 
Rating:
3.0

The physical plant was clean and well maintained. The staff is universally professional. But there are several issues: 1. The facility allows non-employees to roam around offering to "help" customers more in and out; most are well-mannered but some guys are aggressive and made the female customers uncomfortable and threatened. Only employees and customers should be allowed on the premises. 2. The facility is terribly understaffed. During busy periods, there was literally a line out the door because the same people process truck rentals as manage the purchase of moving supplies. On several occasions, I walked out rather than stand in line for 45 minutes during a pandemic when more than a few customers and employees were not wearing masks or had them dangling around their necks. 3. The staff fails to rigorously enforce a mask policy in the store. 4. There are frequently not enough carts available during busy periods. 5. The parking lot was sometimes so packed with vans that it was impossible to park in the customer section.

jeffrey T.  |  Overall Experience 
Rating:
4.0

The wait time in the office was sometimes long and frustrating, no one was really available to help with random quick questions to even know if you had to wait on line or not. Otherwise the storage unit and services were excellent. Thank you!

ALISSA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james f.  |  Overall Experience 
Rating:
5.0

Very easy to access and convenient for moving. Would recommend having more parking and hand trucks available for use while moving items into/out of storage as I found there were too few of both

Graham J.  |  Overall Experience 
Rating:
5.0

I highly commend thst Ms. Hazel Sylvester remain as General manager of U--HAUL facility at 394- parkslope Bklyn N.Y

SYLVESTER W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emma H.  |  Overall Experience 
Rating:
5.0

I love the location at 394 4th Ave in Brooklyn. They have excellent customer service and the location is a New Yorkers dream....moving truck and storage all in one place. The hours of operation are the best of any Uhaul in Brooklyn and again can’t say enough about how the staff works together to service the clients. It’s wonderful to see.

Phillip T.  |  First Impressions 
Rating:
4.0

There was misunderstanding with the price of the storage I rented, so we were a bit disappointed. Other than that, the service was good and the location convenient and very clean. I recommend it.

Dessislava S.  |  First Impressions 
Rating:
3.0

Move out was fine, service when I was moving in was not great. Rude and unhelpful staff.

Thomas N.  |  Overall Experience 
Rating:
1.0

I am disputing my charge of 182.00 with American Express. I moved out early due to my safety. This storage became a homeless shelter. I was told that I would get reimbursed for the months I left early. I feel violated.

RACHAL A.  |  Overall Experience 
Rating:
2.0

Unfortunately, kind of a frustrating experience. had a few helpful staff members but I showed up with a mobile reservation and it was very unclear where I was supposed to go to get the keys, and then I went to the key pickup desk and the person there told me, 'if you don't have a key number, go wait in the line…', and I still don't really know what that means. I said I had an online reservation but she still said, go to the back of the line, which does seem to move quite slowly. Took about an hour of the rental time, and then when I got back, had a bunch of problems getting into the storage unit. Didn't get an explainer on the swipe-in system which is somewhat complicated, and came back and they did explain but I was in the system under the wrong name so I just couldn't get up the elevator at all and had to come back. So I had a ton of wait time that tacked onto my day significantly. I did have some staff who helped me out, but I was surprised that the process involved a lot of inefficiency and just wanted to pass along so you knew. I'm sure there's a lot that goes into all of this, and I know the staff is quite busy too, so many thanks and hoping this proves helpful.

Angus D.  |  First Impressions 
Rating:
1.0

The staff was very rude and made me not want to return again. Next time I will go with a different company in hopes that they have different standards of customer service.

heather v.  |  Overall Experience 
Rating:
5.0

Uhaul is the best. They are essential in every way. Especially our friends on 4th Avenue. Always warm and friendly, always clean and safe. Thank you!

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tarmla S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Louis P.  |  Overall Experience 
Rating:
1.0

DID INFORM ME OF HOW TO ACCESS MY UNIT AND ASKED MULTIPLR QUESTIONS ABOUT ADDRESS AND EMERGENCY asked for multople persons for emergency did not accept my address

Robert L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amir E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

marie l.  |  First Impressions 
Rating:
2.0

The men working on the lot are TERRIFIC! Kind, friendly, go out of their way. the men working in the storage space are terrific. Friendly and efficient. The women at the registration desk have much to be desired. I wish that it wasn't so gendered. The don't look at you in the eye, which is especially critical with masks. They don't try to be understood. They rather get more annoyed saying the same thing 15 times than use their eyes to help you/ There is not a sense of kindness, which made me think they are just not being paid enough. I will try to do as much as possible online next time so I don't have to deal with this group at the front

RENNE B.  |  First Impressions 
Rating:
5.0

Everyone in the center was really helpful, especially Louis. He was extremely helpful in assisting us navigating the facility and even went out of his way to help us move a heavy mirror we were worried about.

Brittany C.  |  Online Move In 
Rating:
3.0

My experience was excellent until I moved out of my storage unit N1337 in July. The unit was rented immediately. Every week my contacrs and myself are being sent notification of unpaid cost and late fees. I have spoken to the various managers and they too confirmed that the unit was closed out and re- rented. Why is U-haul still senting out bills to me. I am deeply concerned. Why can't Uhaul get it together?

MARCIA R.  |  Overall Experience 
Rating:
2.0

incredibly rude and unhelpful.front desk staff. Curt, uninterested in helping out others. Eager to leave. Manager is very nice. Support staff have challenges. Otherwise, facility is fine.

George H.  |  First Impressions 
Rating:
1.0

The front desk staff have poor attitudes and are curt if not down right rude and even disrespectful.

matthew f.  |  Overall Experience 
Rating:
4.0

Had a wonderful experience storing my items here. Thanks for everything. I especially loved the hours.

Pamela S.  |  Overall Experience 
Rating:
3.0

My storage unit had a damaged latch when it was rented to me that I am hoping can be fixed.

Heather D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafael C.  |  Overall Experience 
Rating:
3.0

The process could be streamlined with an app or mobile check in. Protocols could have been explained better. Given people are storing their belongings in the units, I would have liked a better idea of the contract.

Elissa M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

laurie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCE S.  |  Overall Experience 
Rating:
5.0

The wait in line was a bit brutal, but my experience with Amanda was phenomenal. She was kind, pleasant, and answered all of my questions knowledgeably. Thank you!

ALISSA M.  |  First Impressions 
Rating:
3.0

For me it was confusing at the start with the keypad check in and checkout for elevator access. Having someone there to walk you through the process would be great but because of Covid it’s understandable that staffing is limited. Nothing on website explains what split level meant, so I was unsure what to expect and explains why the unit heights are 6’ high. Thankfully I didn’t get an upper level unit or that would’ve been major issues. I love the online reservations!

Melnard F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kathy g.  |  First Impressions 
Rating:
4.0

Figuring out the procedures for accessing the unit was a little confusing. I would have appreciated a sheet with all of the procedures in one place. The sheet I got was a contract, but it didn't explain how to access the unit, use the access card, elevator etc.

Christine H.  |  First Impressions 
Rating:
4.0

I have not yet moved in, but my initial experience was hassle free and congenial which is important. Liked that there were cubes replicating the actual sizes of the spaces making it simple to choose and make a final decision. Only need I think might help, after getting the paperwork done, it would be helpful to be taken to the space as a first run-as its a huge facility and I don't like having to follow maps, even the most simple.a skill that I lack. Thanks to a helpful fellow tenant, I was able to find my space. Second run-no problem-as I now know where I'm going. That's my take on the experience. Thanks for reading. Enjoy!

Ayodeji B.  |  First Impressions 
Rating:
3.0

I came on Saturday morning to sign the contract on a space I reserved online. Thus needed to go inside the store to do so. The system to get in the store and the navigation for shopping vs. waiting in line for spaces vs truck rental were disorganized. I waited in line for over a hour. Perhaps adding staff during the weekends would be super beneficial to customers.

anna b.  |  First Impressions 
Rating:
2.0

Business model, facility, prices are all great. Customer service was an atrocity. I asked for clarification on what I needed to close my storage unit, they said “You gotta wait in line.” So I stood in line for one hour and 20 minutes. Then at the desk, asked to go get a picture, wait in line for another hour to close account. Was told by a employee on the lot that I could not park where the trucks park and was not offered a viable solution of where to park in exchange, met with attitude. Customer service will ruin your business.

Will B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kurt N.  |  Overall Experience 
Rating:
1.0

The storage unit that I reserved online was not available when I arrived and after waiting in line for almost one hour the associate assigned me a storage unit that was smaller in size then what I reserved without thinking I would notice. Then after requesting assistance to move to a larger unit they were completely rude and honestly the worst customer service experience. However, the storage unit is the cheapest around so I guess that comes with cheap customer service too. Very disappointed. I would have preferred them be honest about not having the unit rather than just giving me any available unit that was not the correct size.

Chance B.  |  First Impressions 
Rating:
2.0

Your facility is fine, however people are LIVING THERE. The staff in the office of this location is very unfriendly and lacking in customer service, although the staff in the actual storage area were much nicer and tried to be helpful. Based on these issues I chose to move to a different storage facility after my first month there.

Stephanie P.  |  Overall Experience 
Rating:
5.0

I had a great experience using U-Haul services at this location. Amanda, Louis, katelyn and Isabela were terrific. Very helpful, professionals and tend to all our needs. They were awesome. Thank you.

VICENTA D.  |  Overall Experience 
Rating:
1.0

A square unit was referred To as a 5x7. When we complained we were told to speak to management. Then we asked for a 5x10 and the unit was locked. We wasted at leasts 1-1/2 hour moving boxes in and out of units.

Maximilian M.  |  First Impressions 
Rating:
5.0

the amazing team that helped me was so nice and kind and amazing. those ladies deserve a raise big time.

emily u.  |  First Impressions 
Rating:
5.0

I will be writing to U-Haul HQ to recommend that you put in place a zero tolerance of abuse of your staff similar to e.g. the MTA in New York City - the communication style of your customers is generally abusive and your staff have a coping mechanism to tolerate it that essentially tunes it out ... it's quite something to observe ... added to this a number of staff at this location are African American. At this moment in time it's essential that you act immediately to address this. The staff at this location are wonderful, kind, helpful and putting up with an outrageous amount of aggressive behavior. I am not sure why that is happening, but it should be stopped and immediately.

Helen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aaron I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S.  |  Overall Experience 
Rating:
2.0

I made a reservation and it was not available, I was forced to move in to smaller unit or pay 100 dollars more for a bigger unit. Beyond disappointed that my reservation was not respected and I had to pay more for less. Additionally the unit I got has a huge beam that I was not told about.

Andres G.  |  First Impressions 
Rating:
2.0

Compared with my experience at other local storage facilities this one was definitely below par. The office staff was not helpful or efficient and seemed annoyed by simple questions. There is a 2x1 foot column taking up precious space in the unit I was assigned which I wasn't told about prior to renting and only found out about when I started moving into the unit. I had to wait a half hour for someone to address this issue and then another half hour to find out there wasn't really another alternative; all the while paying my movers to wait around at $150/hour....This is not good customer service! Also there was food spilling out of two units, not to mention rodent traps everywhere. When I mentioned this to one of the staff they said, "well, some people actually live in their units" This seems completely unacceptable to me. How could your staff know this and not do anything about it? Not sure how long I will stay. It's not a bad facility but you should really work on your customer service.

Stephanie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine R.  |  Overall Experience 
Rating:
5.0

Spoke to the agent two days prior to the need of the storage unit. All worked out perfectly upon arrival of the storage unit.

michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtwyn J.  |  First Impressions 
Rating:
3.0

The entry was painful, the code didn't work, then the keycard was a struggle to be able to know which entry point to swipe into, there are at least 3 in the same area but I have to go the correct one.

Fernando M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Everyone was very professional. Amanda and Isabela were very kind, patient and helpful to accommodate us and our needs. We really appreciated all theIr help.

VICENTA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Stanley W.  |  First Impressions 
Rating:
2.0

The staff aren’t kind or friendly

Yassa J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marco G.  |  First Impressions 
Rating:
2.0

My customer service was very poor no real help or directions.

selema t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devyn T.  |  Overall Experience 
Rating:
5.0

I found all of the staff I observed were very pleasant and helpful. They took precautions of keeping themselves and clients safe with proper mask, gloves and social distancing. The storage areas were well lit, vended and clean. I would return and recommend to anyone to consider using this facility .

Valerie W.  |  Overall Experience 
Rating:
5.0

Top staff and faculty.

James W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

erin m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony M.  |  Online Move In 
Rating:
4.0

This facility has really stepped up for the times we are in. Someone checked in with me as I got there to ask if I needed anything as I was vacating one of our units and then when I checked out the person who helped me was extra helpful and patient.

JAYE M.  |  Overall Experience 
Rating:
5.0

Staff went out of their way to help us, even during a global crisis.

ELIZABETH N.  |  Overall Experience 
Rating:
5.0

Great place and very clean

SCOTT D.  |  Overall Experience 
Rating:
1.0

after 6 attempts to have my contact information updated w/ the staff at uhaul, my ex spouse is still receiving emails regarding my rental & storage space (( billing, confirmations for van & starage facility, etc. )) instead of me. fortunately, my ex spouse reached out to me & shared the information needed but my ex spouse & I are not on good terms, have a difficult past & these communications were NOT an enjoyable experience associated w/ my move // storage experience. my initial booking was made in early march of 2020 & my ex spouse was still receiving emails as of this morning ((4/25/20)) instead of me *after 6 attempts // phone & in-person conversations w/ uhaul staff. one would hope one staff member at uhaul could have been successful at correcting this issue.

ryan j.  |  First Impressions 
Rating:
5.0

Thank you so much

Jonathan C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cherie s.  |  Overall Experience 
Rating:
5.0

I think the staff did a great job in taking care of me. I appreciate all the hard work and effort from you guys.

Johaness S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Q.  |  First Impressions 
Rating:
5.0

There are a few places where improvement is needed. It seems one of the elevators is chronically under repair. Also, I had trouble loading the van when I moved out. It seemed there were a great many vehicles from the staff that were parked in the very few spaces that are available to the customers to get stuff in and out of their storage unit. I didn't notice before I moved out because I walked to my storage unit to drop off/pick up just a few things at a time. There were way too many UHaul vans parked behind the spots making it really hard to maneuver. I understand the staff need a place to park, but when say 10 out of 12 spaces are taken, the customers suffer. Lastly, it could have just been the day, but the bathrooms on the third floor and ground floor were a mess. I had used the 3rd floor bathroom two hours before and it was clean and stocked. I know you cannot monitor all bathrooms, but this storage space seemed to have a problem with the bathrooms just about any time I used them. Again, I know you have limits, but something must be done to serve the paying customers. Cheers!

Regina C.  |  Overall Experience 
Rating:
5.0

I found that all Staff were helpful and made this initial experience pleasant.

Valerie W.  |  First Impressions 
Rating:
4.0

Very spacious and worth the price

Wycliffe C.  |  First Impressions 
Rating:
2.0

No company communication flooded with an excessive number of bureaucratic unnecessary layers.

Roger B.  |  Overall Experience 
Rating:
5.0

Dear sophia, Paula or Marybeth. Dear Marybeth thank you and Uhaul so so much for helping me to get my things back, I've been your customer for 7 or 8 years until I had my misfortune, I really apreciate your help and I will recommend you always, I just recived 4 big bags and 1 small bag but there's supposed to be 4 big bags and 3 small bags, i' m missing 2 small bags, the 2 small bags are a store box with a pair of expensive cowboy boots and a small suitcase, the delivery driver said he had 6 bags In total but he only had 5 bags In total and said that's It, Please check this and find the other 2 small bags please = the small suitcase and the store box with the cowboy boots, thank you.

RAMADAN K.  |  Overall Experience 
Rating:
2.0

Over-priced; website doesn't work to make payments. Also, the staff on the phone seemed incompetent when I tried to make payments, so I had to physically go into the store to pay my monthly bill. Is this 2020? Not according to Uhaul!

Joshua S.  |  Overall Experience 
Rating:
5.0

A special Thank You to Kaylyn. She went above and beyond assisting me and my friend with move and the unit. She is very professional and kind.

RACHAL A.  |  First Impressions 
Rating:
4.0

The only complaint I have is the sometimes long wait to talk to someone at the counter. Other than that, super convenient, clean and easy access.

Emily K.  |  Overall Experience 
Rating:
5.0

Long wait for service because busy but everyone was very nice and helpful.

SANDRA M.  |  Overall Experience 
Rating:
1.0

The main reason im giving it once star is due to the poor customer service. They never closed out an account and now im being charged for a storage unit that i dont own.

Erick M.  |  Overall Experience 
Rating:
4.0

n/a

KENNETH D.  |  Overall Experience 
Rating:
3.0

Easy check in process. Only thing that was upsetting is that apparently if you check in online you could get a free lock. Noone told me this until after i checked in in person.

Shakola W.  |  First Impressions 
Rating:
5.0

great

zo w.  |  Overall Experience 
Rating:
5.0

Excellent 5 star service. Argue ably better than any service in the tri state area!!! I would return here time after time every time I have a need for storage.

Louis C.  |  Overall Experience 
Rating:
4.0

Staff were helpful and accommodating.

DARIEN T.  |  Overall Experience 
Rating:
4.0

An ok facility

CHARLES A.  |  Overall Experience 
Rating:
5.0

I felt my personal belonging were in a nice safe storage area that was well maintained. I would definitely refer my friends to u-haul.

Hermino F.  |  Overall Experience 
Rating:
4.0

The manager of this site is responsive, efficient and helpful. However my experience was that front desk staff is disengaged from customers, more engaged with each other, not very communicative

JILL Z.  |  Overall Experience 
Rating:
5.0

Incredible staff, extremely professional and accommodating.

williams c.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and the friendly staff

shiran a.  |  Overall Experience 
Rating:
1.0

Longest lines for no reason. Ridiculous security measures. No carts. No parking, you park your trucks in storage parking- idiotic. Clueless employees.

Paul R.  |  Overall Experience 
Rating:
4.0

The lines are to long it took me 20 minutes to get some help and not ENOUGH people working behind the counters and I was only trying to check out that's REDICULESS not happy about this

PAUL B.  |  Overall Experience 
Rating:
5.0

Great !

Petra O.  |  Overall Experience 
Rating:
5.0

I enjoyed the facility a lot and would highly recommend to friends and family.

Tamara W.  |  Overall Experience 
Rating:
4.0

Open late which was a plus! The line to get set up with a unit was very slow and I had to go back through it three times to finish. The unit is perfect though! Worth the wait.

Brandon R.  |  First Impressions 
Rating:
5.0

Everyone that works at this location were very helpful and pleasant they treated me with much respect and kindness.

Nydia T.  |  First Impressions 
Rating:
4.0

Your help expedited my move, thank you!

Kineta W.  |  Overall Experience 
Rating:
1.0

When I terminated my rental, the facility charged my credit card for an additional month. I am now disputing this but cannot get the facility manager to return my call. Bad customer service!

raymond c.  |  Overall Experience 
Rating:
1.0

I moved out earlier than expected because my unit was never set up on autopay even though that is what I requested at the time I signed up. I called and emailed the location SEVERAL times.

Esther C.  |  Overall Experience 
Rating:
4.0

since I am a first time customer, when I called and got a reservation number I though we had established a room and a price...spent a lot of time exploring different options. When I go there it wasn't

Saundra G.  |  First Impressions 
Rating:
1.0

Changed my res without telling me, reserved incorrect unit, switched my unit, had to leave my truck and $500 worth of belongings were stolen. Terrible company and even worse cust service- disgraceful.

Megan L.  |  Overall Experience 
Rating:
1.0

For starters, there was an inexplicably long wait just to check in or pick up my reservation. In addition, the customer service reps were really rude and inattentive. I wasn’t happy with my experience

Jomina J.  |  First Impressions 
Rating:
5.0

We have had a very positive experience at this U-Haul recently as we prepared for a move and rented a storage unit. Everyone was very helpful and friendly and provided excellent customer service.

Meredith H.  |  First Impressions 
Rating:
2.0

Service was very slow and unfriendly.

Michela W.  |  First Impressions 
Rating:
5.0

The staff are very nice and helpful. I the place is very clean and neat

Tanya s.  |  Overall Experience 
Rating:
1.0

Unorganized bad customer service hard to get in and out hard to find spot to park the truck and unload

Abdo Alkader A.  |  First Impressions 
Rating:
1.0

Everyone was rude... From the storage manager to pick the associates... From the movement I walked through the door... No hello good morning::: Just what do you need our system is down...

Olivia D.  |  First Impressions 
Rating:
2.0

There is an exceptional amount of slow time here. It seem many people aren't working and just hanging around. All the storage bays are blocked by staff personal cars, and noone gets up to help.

Sam P.  |  First Impressions 
Rating:
1.0

The amount of time each person spends in line is absolutely ridiculous. It took me longer to get through the line than it did to load my entire storage unit.

Macy M.  |  Overall Experience 
Rating:
5.0

The line was long but it was fast

CARYL L.  |  First Impressions 
Rating:
5.0

I am completely satisfied.

THOMAS T.  |  Overall Experience 
Rating:
5.0

The woman who helped me was wonderful!! I didn't catch her name, but the receipt I have says "Sophia McCollins-Baboolal". Thank you!

Lisa Z.  |  First Impressions 
Rating:
1.0

Terrible place. Water fountain hasn’t worked for 6 months. Most carts are broken. Some members of staff are nice, but most are extremely rude. Avoid like the plague.

ryan h.  |  Overall Experience 
Rating:
5.0

MaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendly

LAURA W.  |  First Impressions 
Rating:
5.0

I had help from Kaelynn, Ms. Diamond, and Nadiah (on the phone) that was EXCEPTIONAL. I told Ms. Diamond that they clearly hire workers who are both friendly and very helpful. I recommend strongly!

ROBERT K.  |  Overall Experience 
Rating:
3.0

I asked for a 10x15 but the space I got was 10x10

Edema / Ngozi O.  |  First Impressions 
Rating:
4.0

The facility was overall wonderful! The staff seemed a bit preoccupied/understaffed but overall a wonderful experience, especially grateful for the hours! Thanks, would recommend/use again.

Scott N.  |  Overall Experience 
Rating:
3.0

Our truck was not ready so we had to wait over 30 mins. When the agent found a truck for us, all went well

David W.  |  Overall Experience 
Rating:
2.0

Anytime I had an issue I had trouble finding help and was given a run around. Manager was never present at the time of need. It was advertised that it was 24hr access which they denied me.

Thania T.  |  Overall Experience 
Rating:
5.0

Exceptional customer e experience given me by the General Manager Ms. Sophia. I am happy!!😍

MARCIA C.  |  First Impressions 
Rating:
1.0

I was charged when I was told I wouldn't be for storage. A month was supposed to be free with my van rental.

Yusuf S.  |  Overall Experience 
Rating:
1.0

The staff is very aggressive toward customers. The amount of day laborers on the property and within the storage areas is over whelming. There are never any available parking spaces either.

Richard E C.  |  Overall Experience 
Rating:
1.0

There are not enough staff to run this facility. The lines are very long and you will have a terrible wait. There are not enough carts for the storage facility. The parking lot staff are unhelpful.

Cheryl B.  |  Overall Experience 
Rating:
1.0

I would never use U haul storage ever again. Worst experience ever. First, my phone call to reserve felt rush almost like a sales call. Then it took me 2hrs at storage to get a storage unit. They SUCK

Leslie m.  |  First Impressions 
Rating:
5.0

Quick and easy service, everything you need is right there available for use. Staff member are very helpful and friendly, facility is clean and well organized

naphtali m.  |  Overall Experience 
Rating:
5.0

great service

Charles D.  |  First Impressions 
Rating:
1.0

Worst storage experience anyone could have asked for. We got stuck in the elevator several times. The team there took forever to check out anyone on the line. The keycards kept getting disabled. Awful

Justin M.  |  Overall Experience 
Rating:
5.0

Everyone was courteous and helpful

Zlona Z.  |  First Impressions 
Rating:
5.0

Personnel were ALWAYS helpful, friendly, and cooperative! I will highly recommend this site to anyone needing such a facility!

MERCEDES B.  |  Overall Experience 
Rating:
1.0

facility well lighted but not secure, day workers in premises looking to be hired. can not access spots reserved for tenants to load and unload because to many u-haul trucks blocking area .

BRIAN L.  |  Overall Experience 
Rating:
4.0

Thank you for great service!

Anthony G.  |  Overall Experience 
Rating:
1.0

To big! Inexperienced staff, poor attitudes, lazy

TOMMIE D.  |  Overall Experience 
Rating:
5.0

All good

Latisha C.  |  Overall Experience 
Rating:
3.0

Overall happy with my experience

CAROLYN M.  |  Overall Experience 
Rating:
5.0

No complaints.

ELLEN M.  |  Overall Experience 
Rating:
5.0

Storing at UHaul Park Slope was an extremely pleasant experience, the staff is incredibly helpful and pleasant and the facility was clean and convenient.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Convenient location and easy access. Staff was very knowledgeable and helpful.

vince t.  |  First Impressions 
Rating:
1.0

While I am excited about the unit I was able to secure, the service could not have been slower. Between the urgency of the staff and the system being slow, I was there for 90min before I was helped.

andrew H.  |  First Impressions 
Rating:
5.0

The experience was smooth snd would use this facility again

Louis-Francois A.  |  Overall Experience 
Rating:
2.0

I am most disappointed that I did not receive a refund for the services that I did not. I no longer needed storage after day 6, so 80% of my time remained, and I didn't get a refund for that.

WESSAM B.  |  Overall Experience 
Rating:
5.0

Very Good Storage room facility.

DAVID C.  |  Overall Experience 
Rating:
1.0

There is someone living in a storage unit!!!!!

Karen M.  |  First Impressions 
Rating:
2.0

The check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.

MURRAY R.  |  First Impressions 
Rating:
5.0

It was an overall great experience and I will recommend Uhaul to friends.

caryn l.  |  Overall Experience 
Rating:
5.0

Always helpful and understanding.

PATRICK C.  |  Overall Experience 
Rating:
2.0

i had to call 3 times in order to receive my vacancy confirmation. 3 TIMES! Staff needs to learn the basics of customer service. Obvious they all hate their jobs and resent their customers.

Jesse L.  |  Overall Experience 
Rating:
5.0

Moving is such a hassle and moving from Rochester to Brooklyn was more of a headache. Lexi (Park Slopes) was very helpful in my search for the right unit. She made my experience very pleasant & smooth

Kalettra B.  |  First Impressions 
Rating:
5.0

Ms.Roper was most courteous and expertise was awesome!! Thanks UHaul

Marcia C.  |  Overall Experience 
Rating:
5.0

Was a great experience

dujon m.  |  Overall Experience 
Rating:
5.0

The staff was excellent!

Gabriel R.  |  Overall Experience 
Rating:
1.0

Customer service Rep. Was still sleeping moving in slow motion. I asked about the papers received he said dont worry about that. Ur all set!

Bianca F.  |  First Impressions 
Rating:
4.0

I have seen rodent droppings in my unit a few times, and on many occasions there were various dirty objects pushed into my unit either from other units or through the cracks around the door.

ERIC L.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and accomodating. They sent my u-box quickly as well as text message updates on ETA.

Sergio C.  |  Overall Experience 
Rating:
5.0

It was a very good storage experience for me...

Nnamdi N.  |  Overall Experience 
Rating:
4.0

It was good.

John A.  |  First Impressions 
Rating:
3.0

Poor customer service.

karthik c.  |  Overall Experience 
Rating:
3.0

The reason for the 3 stars is two(2) things. 1. The extremely slow process. This has to do with the customer service line. 2. People in uhaul property, offering to help for a price. Not good.

Gabriel O.  |  Overall Experience 
Rating:
5.0

Kind and professional employees.

Kimberly Q.  |  First Impressions 
Rating:
5.0

I was happy with my experience and it made moving to a new city much easier and a lot less stressful.

Ian B.  |  Overall Experience 
Rating:
5.0

Great office manager and staff

kellyjean Z.  |  Overall Experience 
Rating:
4.0

Thank you.

Zachary K.  |  Overall Experience 
Rating:
2.0

To expensive

CARL D.  |  Overall Experience 
Rating:
5.0

Very good service the girl that was taking care of us was very courteous and helpful and friendly !

Petra O.  |  First Impressions 
Rating:
5.0

Friendly and efficient staff!

Elena O.  |  First Impressions 
Rating:
4.0

The space served its purpose; clean and in a safe facility.

javier v.  |  Overall Experience 
Rating:
3.0

Staff was always very difficult and not super helpful.

Danielle S.  |  Overall Experience 
Rating:
5.0

Check out staff was notably pleasant and helpful

Ruth R.  |  Overall Experience 
Rating:
5.0

Loved the facility. Never any issues.

Fatima K.  |  Overall Experience 
Rating:
4.0

The rate was too high for long term use but would use it again for temp situations

Brian S.  |  Overall Experience 
Rating:
5.0

Only complaint. The line gets long it feels like they should have a priority queue, something that has nothing to do with equipment rentals that take a long time to process when you have a 1min ask

Diego L.  |  Overall Experience 
Rating:
4.0

NA

Bruce B.  |  Overall Experience 
Rating:
3.0

Service was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!

michelle d.  |  First Impressions 
Rating:
4.0

The woman who assisted me in opening a unit was very helpful.

Felix M.  |  First Impressions 
Rating:
5.0

The staff at the location was excellent

DON B.  |  Overall Experience 
Rating:
5.0

All went well

richard h.  |  Overall Experience 
Rating:
5.0

Most amazing employees here, so nice, super patient, and really a pleasure to interact with! Legit I really do love this uhaul location!!!

JESSICA H.  |  Overall Experience 
Rating:
3.0

During busy times, there is not enough staff here.

Stephan D.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful.

robert e.  |  Overall Experience 
Rating:
5.0

I was at uhaul 2 times in one week and both times Moses attended to me. She was professional and polite.

KATHLEEN R.  |  Overall Experience 
Rating:
2.0

Filthy. Not climate controlled. Second elevator added only after expansion. Had a room at Extra Space just blocks away where the it felt like a hotel- Clean, nice smell and climate controlled.

PAUL M.  |  Overall Experience 
Rating:
2.0

Rude staff.

Michalis H.  |  Overall Experience 
Rating:
2.0

The staff here are among the most rude people I have encountered. Not interested in even basic customer service and treating everyone with contempt- was there on a busy day and they couldnt handle it

RICHARD W.  |  Overall Experience 
Rating:
5.0

I love the crew at 4th Ave U-Haul!

BRENDAN C.  |  Overall Experience 
Rating:
4.0

Had a storage here for years, and it was always convenient and reasonably priced, with small increases in price year over year. Moved because I moved away. Had one leak into my unit 2 years ago,

ARNOLD J.  |  Overall Experience 
Rating:
3.0

It seems there were multiple internal miscommunications on my move in and move out date; on both occasions leaving us waiting there for over an hour and a half or longer. Friendly, but not helpful

BROOKE H.  |  Overall Experience 
Rating:
3.0

Moving Help had to wait 2-3 hrs for my Ubox, I had called many times to ensure that all was ready but it was not. Just called again to try to understand but wasn't able to sort it out.

Laura P.  |  Overall Experience 
Rating:
5.0

My box was on one of the newer floors, which was brightly lit and always clean. Staff mopping every time I was there ... day or night. Bathrooms so clean and spotless. Wanted to move in myself! WOW

Lauretta I.  |  Overall Experience 
Rating:
4.0

Had a great experience this time around. Promptly made it to the counter without any wait. Assisted with promphecck out of the unit too. The facility including the restrooms is alwaclean

Helga J.  |  Overall Experience 
Rating:
4.0

I don't have any complaints about this facility. Secure & clean ..I would recommend using this Park Slope location.

paulette l.  |  Reservation 
Rating:
4.0

Easy to reach, secure and not expensive

ROBERT F.  |  Overall Experience 
Rating:
1.0

Very bad experience, would never store here again

Lauren E.  |  Overall Experience 
Rating:
5.0

As good as a storage experience can be! Very friendly staff!

david m.  |  Overall Experience 
Rating:
5.0

Staff was very nice and the place was super clean.

Matthew R.  |  Overall Experience 
Rating:
3.0

The only thing I was not happy about was how hot it was on the 2nd floor where my storage unit is.

michelle n.  |  Overall Experience 
Rating:
4.0

Service was a little slow at times when I went later at night, however when I closed out I really appreciated the help from the employees

Nathan M.  |  Overall Experience 
Rating:
5.0

Needed storage in a pinch in an unfamiliar city. U-Haul of Park Slope was the right place with the right staff. We were welcomed, felt safe and it was a super experience

Alison C.  |  Overall Experience 
Rating:
5.0

Great customer services.. all staff willing to assist. The only thing is I wish the long lines can move faster. Probably more staff on the register. Overall great service

linda b.  |  Overall Experience 
Rating:
5.0

I was very impressed with the quality of equipment and the courtesy of the staff.

Michael M.  |  Overall Experience 
Rating:
4.0

Clean unit! Checking in staff lost my reservation, didn't listen to what I was asking/paid for & double charged me. She was surly, maybe she had a bad day... Checking out staff was SO kind & helpful!

Cara P.  |  Overall Experience 
Rating:
4.0

The Cust Service Rep. at 1 800 # was patient & very helpful with my storage unit. Thanks. Eve Lenti.

Eve L.  |  Reservation 
Rating:
5.0

Beautifully clean, well-secured, and easy-to-use facility! Everyone we worked with there was nice and helpful...even going above and beyond in terms of service.

lee j.  |  Overall Experience 
Rating:
5.0

Clean and covenient.

Nelson R.  |  Reservation 
Rating:
2.0

- Associate behind counter couldn't find my reservation so made a new one - Assigned incorrect unit - Charged me for a second lock since my order was lost - Was surly and rude - Unit is nice though!

Cara P.  |  Reservation 
Rating:
3.0

The Manager that I dealt with on my last 2 days was excellent. Very professional. Many of the employees are very rude.

nick s.  |  Overall Experience 
Rating:
4.0

Quick service on check in. Nice staff. Easy check out.

Diana D.  |  Overall Experience 
Rating:
1.0

Service was extremely slow, only one person was at the counter with so many people in line. The map to my storage unit was useless. The 4th floor smelled like a sewer. My unit wasn’t locked.

Ashley C.  |  Reservation 
Rating:
2.0

I was sent to the wrong storage unit. Wait time was 2 hours to just get access to my pre-registered storage unit, granted it was the end of the month, so I understand that.

Daniel A.  |  Reservation 
Rating:
3.0

Very convenient location, friendly staff, easy access, but definitely has some cockroaches! Saw live ones once a month in the facilities, and found a couple dead ones in my boxes when I moved out. EWW

Zachariah S.  |  Overall Experience 
Rating:
5.0

The staff is simply amazing especially the manager that was taking care of my cancellation. If all U-HAUL facilities had the same professional and friendly staff teams, that would be stellar!

oleg c.  |  Overall Experience 
Rating:
3.0

My 10 years storing things here was great. Just wanted to know if Uhaul could provide a lock cutters on the premises. The disk locks jam after long use and cause the keys to break inside the locks.

NICOLE P.  |  Overall Experience 
Rating:
4.0

Very nice, helpful staff but long lines and waits sometimes.

Roger P.  |  Reservation 
Rating:
4.0

I liked where movers were ready to assist you, instead of searching on the internet

Clayton A.  |  Overall Experience 
Rating:
5.0

The sales agent was very knowledgable.

juliet t.  |  Reservation 
Rating:
5.0

Thank you all for your hard work s/o to the customer rep that help me out.

nashima D.  |  Reservation 
Rating:
1.0

Customer service was atrocious. I filed a complaint, and 10 days later I still haven't received any follow-up nor redress. Please contact me ASAP. gabriellaijohnson@gmail.com

gabriella j.  |  Overall Experience 
Rating:
5.0

Very good service, nice room. Helpful employees.... all good!

David J.  |  Reservation 
Rating:
5.0

Miss Laura; the customer service representative who assisted me with rental of the storage unit was professional, courteous, kind and overall awesome. The cleaning staff is very hard working.

royal b.  |  Overall Experience 
Rating:
4.0

The staff at U Haul of Pakslope were champs dealing with the long line of customers on Saturday. An extremely busy day and they were professional and courteous - great job!

Alison C.  |  Reservation 
Rating:
1.0

Upon arrival the line was wrapped around the store, but there were only two employees at the counter. It took one hour to get to the front. They should have separate lines for different services!

Liza C.  |  Reservation 
Rating:
5.0

Great service, could not have been more helpful

Alex Y.  |  Reservation 
Rating:
1.0

At the facility, staff makes no attempt to work quickly when there is a long line. When I called, I was on hold for a full hour—no one ever picked up. Natl cust svc could not reach anyone by phone/IM.

JENNIFER B.  |  Overall Experience 
Rating:
5.0

Excellent experience.

Cliff L.  |  Overall Experience 
Rating:
2.0

Storage account closure made difficult. You move everything out then go to checkout, only to have the service rep walkie-talkie to someone for a storage check. Then you hope someone heard it. Time!!!

andrew m.  |  Overall Experience 
Rating:
4.0

I like this location, but you need more staff! There is always a line. Other than that, I have no complaints. It's always clean, there are always rental trucks available.

William S.  |  Overall Experience 
Rating:
1.0

I never signed up for your service and constantly receive spam emails with no option to unsubscribe. (Note: Lack of an option to unsubscribe is unlawful)

andrei t.  |  Overall Experience 
Rating:
5.0

Renting this storage unit was so easy and helpful. The facility is so incredibly clean - get your storage unit here if you can.

Sara S.  |  Overall Experience 
Rating:
1.0

Some of the worst service I've ever experienced. So understaffed and some of them incompetent. Way too busy of a location. Two hours to pick up a Ubox and we had to tell the worker it was loaded wrong

Erin T.  |  Overall Experience 
Rating:
5.0

I do like this service.

Andrei D.  |  Overall Experience 
Rating:
5.0

Our experience was wonderful. I especially treasure Mrs. Sylvester, a real person who understands your needs. Her staff well trained to work the crowd efficiently and expeditiously. I would rent again

BONNITA W.  |  Overall Experience 
Rating:
2.0

Need more staff. Lines were unacceptably long

Samuel Wade N.  |  Overall Experience 
Rating:
5.0

Great facility.

Daisy T.  |  Overall Experience 
Rating:
5.0

nice

Cody W.  |  Overall Experience 
Rating:
3.0

The units are nice and clean, I wish the staff was more friendlier.

Lucia C.  |  Overall Experience 
Rating:
1.0

I have never seen such poor customer service! Between not answering the phone, not returning phone calls, lack of communication between employees, misinformation multiple times, errors on the order.

susan r.  |  Overall Experience 
Rating:
2.0

Truck parking was too far from storage. Staff was not helpful. Illogical/inefficient layout of storage with low ceilings, no light and a large column in the middle of the storage unit. Bad experience

Shane A.  |  Overall Experience 
Rating:
4.0

I just emptied my storage unit at Uhaul's 4th Ave. and 6th St. location in Park Slope - same unit for 9 years and I've never had a problem. I'd go there again.

PAMELA P.  |  Overall Experience 
Rating:
5.0

My first time using their storage and I couldn't have wished for a better experience: affordable, convenient and really helpful staff.

Tony B.  |  Overall Experience 
Rating:
2.0

The staff is slow, under trained, and unorganized. It took me 25 minutes to buy boxes. I will never use another U-Haul facility again based on my experience.

Bryce W.  |  Overall Experience 
Rating:
1.0

Disorganized operation. Ubox arrived to wrong location, Made reservation 30 hours prior to pick up my items from Ubox in my day off, upon arrival was told that reservation does not exist! No excuses

TAY P.  |  Overall Experience 
Rating:
5.0

Great place probably use again in flor9

WAYNE G.  |  Overall Experience 
Rating:
5.0

Very easy access in and out and the service was excellent

Francis W.  |  Overall Experience 
No reviews have been submitted for this location.

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