Customer Reviews for U-Haul Moving & Storage of Park Slope

22,730 reviews

394 4th Ave   Park Slope, NY 11215
(At 6th Street, No on-site parking available for customers during rental)

(718) 237-2893

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(718) 237-2893

394 4th Ave
Park Slope, NY 11215
(At 6th Street, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

NICOLAS PRYOR 
Rating:
4.0

Make sure vehicles are filled or at least 3/4 filled so customers won't have to find gas station before starting their move. My vehicle was only at 1/4.

Michael Moultrie 
Rating:
3.0

I am very very sad to lose all my belongings which I had for years.i did try to save them but nobody came to my rescue. I lost my whole world and life in there. I guess life still goes on. But I'm still hurting every minute and every second.

JOYCE WRIGHT  |  Overall Experience 
Rating:
5.0

I have know complaints. I've used u- haul with in the year and at the same site. I will recommend them to someone else.

Denise Hinton 
Rating:
4.0

Customer did not leave a comment.

Agnita Jones  |  Online Move In 
Rating:
3.0

This was not my first choice of location. I would not select it again as it's not the most convenient location for me; there is a Uhaul location a mile from my apartment that I can easily walk to and save myself the $5 in train fare, and I would prefer to use that one. My biggest gripe with either location is that Truck Share pick up is an awful experience. Also when I got to the 4th Ave location, it was hard to locate my van on my own. I asked for assistance, and I'm glad I did, because otherwise I would have had to wander around the parking lot, find the truck, then come back inside for the key. Then go back to the truck. Then come back to pick up the dolly. This is stupid. Also, the truck they gave me was boxed in. I had to wait in the truck for someone to come move another truck so I could get out. Given that this was my second attempted pick up of the day, any delay was pretty grating. I'm certainly what you'd call a dissatisfied customer, most of which is related to my deep frustration with Uhual in general, and not the 4th Ave location.

SARAH LYNN GOUGHNOUR 
Rating:
1.0

I selected to get the truck at the counter but the staff told me that it would be easier to fill out the form on my phone. The application and website were not functional and I received an error on almost every screen. I then called support as indicated on the site and they told me to just speak with someone at the counter. Once I got my rental keys, I could not find the truck. It was in storage and not accessible. I then had to go inside, wait in line for help, and then finally got my truck. The whole trip took less time than getting the rental van

Boris Rapoport 
Rating:
1.0

Employees were very helpful, but 24/7 app system is horrible and adds so much work for the customer. Please bring back counter service at this location

Aaron PRYKA 
Rating:
3.0

The woman who took care of me was very rude and obnoxious. The blankets that I purchased smelled and were wet. A short white woman that worked there lied about the bathroom not working. It was horrible customer services and lots of lying going on.

Gladys Cancel 
Rating:
5.0

Customer did not leave a comment.

Jefferson Bravo 
Rating:
4.0

No comment

NELSON MEDINA 
Rating:
5.0

Customer did not leave a comment.

TYSAIAH CHRISTIA COPELAND 
Rating:
2.0

Rude attitude from the woman at the the front desk. Annoyed to have to answer my questions.

Greg Raffo 
Rating:
5.0

Customer did not leave a comment.

Aleksandr Kuzminykh 
Rating:
2.0

It was difficult to get the key out of the lockbox. The team in the store was minimally helpful. No one made sure that I understand the vehicle. When I returned the vehicle I was charged for mileage that I never did and I was charged for a 24 hour rental when I had the vehicle less than 4 hours within the window I had reserved for. What should have been less than $40 was charged at over $150. dollars. I called and could not be helped immediately, I had to wait for a call back.

HOWARD M EPSTEIN 
Rating:
5.0

Customer did not leave a comment.

PETRO KUCHERIAVYI 
Rating:
5.0

First floor listings should specify how many stairs

Megan O'Neill  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ADNAN MOHAMED 
Rating:
5.0

Customer did not leave a comment.

Mariya Chekmarova  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Vallecillo 
Rating:
4.0

Customer did not leave a comment.

BRENDA GOODMAN 
Rating:
5.0

I booked my truck one way from Brooklyn NY to Saugerties with Germanstown as drop off location. Fortunately, I received a text message before driving to Germanstown that my drop off location is at UHaul 2320 Route 9W, Saugerties which saved me significant time. Drop off location there was excellent. I received after self drop off shortly after a phone call from the manager even office was closed. Everything went perfectly. My question: why did her drop off location did not show up when entering the zip code from Saugerties (12477). And only Germantown which was 30 minutes further? Second concern: I would prefer to get truck with full gas tank. Extremely difficult to refill correctly after drive at the same level as at pick up.

stefan Rummel Shapiro 
Rating:
3.0

Customer did not leave a comment.

THOMAS SZABO 
Rating:
3.0

The employees need to be better trained In regards to handling equipment.

RONNIE JR CARR 
Rating:
5.0

Helpful staff, please to deal with

Robert Hopkins 
Rating:
4.0

I was never informed that I had to fill the tank back up to 1/4 tank of gas, or I would be charged. $30 service fee to fill it because I used barely any gas is the biggest load of garbage I’ve ever seen.

Kathleen Macari 
Rating:
1.0

Poor customer service

ANGELO MONTAPERTO 
Rating:
5.0

Everyone was very helpful and there were 4 different people in the store to assist. Was a very easy process with nice staff

Drew Pare 
Rating:
4.0

This location was good and I was able to finally get what I asked for from this location. However my experience prior to finding this location was horrible. This was the third location that I had to deal with because of false advertising. They kept saying a 10’ truck was available and changed it to a van twice at 2 other locations in Brooklyn. I also had trouble contacting the other 2 locations to find out the status. Thank god I found this location and was able to get what o needed at the last min smh.

jarrod smith 
Rating:
5.0

Get rid of the stupid online check in. This is a really poor experience. Absolutely terrible

matthew hughes 
Rating:
5.0

Nothing at all…

James Dungee 
Rating:
4.0

Customer did not leave a comment.

Cheryl Valme 
Rating:
5.0

Customer did not leave a comment.

Nakiba Bonds 
Rating:
5.0

Customer did not leave a comment.

Harry Waller 
Rating:
5.0

Customer did not leave a comment.

Aineel Rolle 
Rating:
3.0

Customer did not leave a comment.

Jackson Hill 
Rating:
5.0

None.,very good service.

Milton Burns 
Rating:
5.0

Customer did not leave a comment.

Eric edwards 
Rating:
5.0

Easy and well maintained. No issues with the storage unit

Colin Porter  |  Overall Experience 
Rating:
1.0

Did not send the link to check truck,gas level was lower than they said,use the truck 3 mies and got charged 2 gallons of gas,rented the truck for 2 dys got charged for 4 days

Esteban Arroyo 
Rating:
5.0

Customer did not leave a comment.

BEN MARTIN TOBIAS 
Rating:
5.0

I've used this location several times. Great customer service!

RUSSELL STEWART 
Rating:
5.0

Customer did not leave a comment.

MARCELOF MOYA 
Rating:
3.0

Self checking in and taking all the photos at the end is too long and laborious process for the customer. Have the agent do the necessary work.

Aleksandar Popovic 
Rating:
5.0

Customer did not leave a comment.

Miguel Aguilar 
Rating:
5.0

I loved this U-Haul location and will be going here in the future as well. The young lady at the desk was super helpful and kind and made my move process so much easier and less stressful. I'm thankful for her!

Devika Chandnani  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

R ESCOBOZA-GUZMAN 
Rating:
5.0

Yeah, I did a well job done. I'm prove I appreciate your work equipment and everything.

Jimmie Bradley 
Rating:
5.0

Increase the amount of trucks at every location

Dwayne Williams 
Rating:
1.0

The U-haul app is terrible. The store should have wired tablets that allow customers to check out their trucks. The app kept getting stuck, reloading, starting over. It would not accept my photo. I specifically did not choose the app check out when I placed my reservation because of all the online terrible reviews about the awful experience. The reviews were right. When I got to the store, I was told I could NOT go to the counter. After 15 minutes wasted on this stupid app, I tried to go to the counter and the staff told me they could not help me. It took so long to do, I started receiving automated messages from Uhaul that I would receive a call shortly about my reservation because I was "late" even though I was right there trying to check out. Your process is incredibly broken, and the manager in charge of this should be fired. Ultimately, a member of staff had to check me in on her ipad, because the app would not work, and the website loaded from the QR codes also would not work. And when I returned the truck it only got worse. It took me almost an hour to return the truck to the lot after hours through the app. I had to upload photos of the truck, but after I uploaded 3-4 of the 7 photos required to move to the next step, the photos were no longer there. Then I had to start over. It seemed to be timing out. So I just took 7 photos of the same part of the truck so it would not time out, and then the app seemed to fail. It never confirmed that I had completed my return. I could only see that my prior order was now a past reservation. Again, your technology and IT staff responsible for the automated check-in / check-out part of the site and app are all complete shit or incredibly under-resourced. AWFUL AWFUL AWFUL experience. And many people have told you this already and clearly you've done nothing about it. That's just pathetic.

DAMONP ROWLAND 
Rating:
5.0

Excellent Service provided at location. Representative was focused to the process and moved things forward smoothly.

Marcus Johnson 
Rating:
1.0

Unprofessional!!!

Elecia Williams-Holmes 
Rating:
5.0

The park slope location was accommodating and friendly. They went above and beyond to help adjust my reservation when I had changes in my moving schedule and major issues with another U-Haul location.

elizabeth fauth 
Rating:
5.0

Customer did not leave a comment.

Gladys Cancel 
Rating:
5.0

Customer did not leave a comment.

Kaia Bergmann-Dean 
Rating:
5.0

Love the staff!!

Christopher Levesque 
Rating:
3.0

Your self checkout process is long and the website runs poorly. Much more time consuming than going to a counter with a sales person.

Stephanie Dambra 
Rating:
5.0

Serve coffee.

MARK GRASHOW 
Rating:
5.0

Customer did not leave a comment.

JOSHUAJ MATOS 
Rating:
5.0

Just keep what you doing.!.

keith mcclean 
Rating:
3.0

My issue is with u haul not this location

Milo Youngerman 
Rating:
5.0

Staff where extremely helpful, the the whole process very easy.

MAXIMILLIAN CONNOLLY 
Rating:
5.0

Customer did not leave a comment.

Zachary Till 
Rating:
4.0

The app is garbage. There is no cell service and the app is garbage its aweful to use has frequent drops.

Shan Raoufi 
Rating:
5.0

Customer did not leave a comment.

chris levesque 
Rating:
5.0

Customer did not leave a comment.

MORIS AVAKIAN 
Rating:
2.0

The rental process involved providing my license information 3 separate times before I could get the keys.

Thomas Bachant 
Rating:
4.0

The ladies at the pick up counter were helpful but not very friendly. Not sure U-Haul cares about its hospitality, but it makes a difference to some folks.

Minh Kailani 
Rating:
5.0

You're perdect!

Mark Grashow 
Rating:
1.0

They can’t handle people

Ali Adnan 
Rating:
5.0

Friendly people

Agustina Breques 
Rating:
4.0

Online thing is a headache 🤦🏾‍♂️

Raymond Bradford  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Muhammad Baig  |  Overall Experience 
Rating:
4.0

The app malfunctioned a bit on dropoff

Shaquille Sinclair 
Rating:
5.0

Customer did not leave a comment.

agustin torres 
Rating:
4.0

Customer did not leave a comment.

Tara Daniels 
Rating:
4.0

Customer did not leave a comment.

shyka scotland 
Rating:
2.0

Rude employees at evening shift

George Finnie 
Rating:
5.0

Customer did not leave a comment.

Robert White 
Rating:
4.0

Customer did not leave a comment.

S RAMJATTANSAUNDERS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arielle Medina  |  Overall Experience 
Rating:
4.0

The mobile phone check in experience is frustrating, I'd rather do it with someone at the store.

Lucas Demarne 
Rating:
5.0

Wow, what an operation! The staff were friendly and super-efficient. The most impressive U-Haul shop I've ever seen.

Dale Bachwich 
Rating:
5.0

Customer did not leave a comment.

luca Cera 
Rating:
5.0

Customer did not leave a comment.

Andrii Levytskyi 
Rating:
5.0

Customer did not leave a comment.

Taylor Greik  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ileana Delapaz 
Rating:
5.0

Customer did not leave a comment.

SHALOM SIMMONS 
Rating:
5.0

Customer did not leave a comment.

SALEH SAIF YAFAEE 
Rating:
5.0

Customer did not leave a comment.

Vanessa Lopez  |  First Impressions 
Rating:
5.0

Employees were friendly & helpful - van was clean & well maintained, location was convenient & safe - Thank You for a pleasant rental experience !!

peter rebuzzini 
Rating:
5.0

The App needs improvement, I couldn't pick up or drop off through the app. It was having problems with location services, even thought I had locations permissions all set correctly.

Daniel Liu 
Rating:
5.0

Customer did not leave a comment.

Moises Pina 
Rating:
5.0

I rent a dolly and wasn’t there !!

Zaid Alrabayah  
Rating:
5.0

Customer did not leave a comment.

Rick Lostutter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hakeem Baksh 
Rating:
5.0

Customer did not leave a comment.

Vladimir Ulandaev  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anna Quinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Glickman  |  Overall Experience 
Rating:
4.0

The store does not allow you to make a reservation, they point you to the Application this slows down everything

JAMESDEREK MOORE 
Rating:
1.0

The online rental system is terrible. Rude customer service agents, delayed return of equipment, overall this was a complete failure.

Frank Burton 
Rating:
5.0

The 1.., one suggestion is have more employee's on the SalsFloor to handle the three [ 3 ] dozen customer's checking out their U-Haul Vehicles on a Sunday Morning. Yes, there was 2 two employee's behind the Customer Service Register's.., however those 2 two employee's were with Customer's with detail reservation's.

Judah Howard 
Rating:
5.0

Always good.

Lloyd Mccrae 
Rating:
1.0

There is no easy way to put the my stuff in the upper level storage, there was no elevator to the upper level, I had heavy furniture that I had to lift up thru the stairs to be able to store so after a long ride I and locking I had to use stairs to be able to store so yes it wasn’t convenient

maria rivera  |  Online Move In 
Rating:
3.0

The “change engine oil soon” was on when I rented the vehicle. I was told to disregard it. When I returned it, I was told that the notice was not worth mentioning in my comments. Additionally, the relatively new practice of making customers perform all of the work associated with returning a vehicle, that is to say: taking pictures of the vehicle, filling out the online form that documents the vehicles status – this was incredibly annoying. The last thing any customer who has spent hours, presumably, moving things, wants to do is this work that should be done by a U-Haul employee. This was not the fault of course of any employees, but it is a very unfortunate and unwelcome change in business policy.

Charles Carter 
Rating:
2.0

I had a terrible experience. It took 45 min for me to check out the U-Haul. The line was long and the app took forever. Then I was given a U-Haul with barely any fuel in it. And to top it all off, the battery died during my move and when I called customer service I was told I would have to pay $300 for a jump. Worst U-Haul experience ever

Mary Joseph 
Rating:
5.0

Customer did not leave a comment.

Anthony Bates 
Rating:
3.0

stop w the hidden fees and he straight up no reason i paid 200 and had to pay an extra 300 at drop off nah that’s wack do better L rental company

Jeremiah Louis 
Rating:
5.0

Customer did not leave a comment.

Glenda Phillips 
Rating:
5.0

Customer did not leave a comment.

Jose Corredor 
Rating:
2.0

Employees not friendly/willing to help. Truck wasn’t ready (nothing in the back and stuck between 2 other trucks).

Zeb Liburd 
Rating:
5.0

Customer did not leave a comment.

Rodley Johnson 
Rating:
5.0

We rented a van and picked up a couch and stored it in UHAUL’s storage. Everything was easy, clean and everyone was helpful. My son actually left his AirPods in the van and they found it and kept it for him. We’re so grateful for their honesty.

F A SANTOSGAERLAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HORACE MAXWELL 
Rating:
5.0

Customer did not leave a comment.

MARCOS RODRIGUEZ 
Rating:
4.0

The only part I didn’t like was the stairs for the upper level they should be a way to access it instead of using stairs, specifically sense we have heavy furniture, and it toke me an hour to find my storage because I rang the intercom and nobody answer, but I found it after a hour, they should label the isles for the upper with numbers that way it will be easyer to find, the owner was amazing every question I had she answer, thank you I appreciate you. Other than that place is amazing.

maria rivera 
Rating:
4.0

the onboarding process was so incredibly onerous as to make me not want to return. I had to provide 3 contacts and then have each of those people pick up the phone when called by a mysterious number. The whole process took forever and was endlessly annoying for me and the employees. What a horrible system.

SAMUEL AINSWORTH 
Rating:
5.0

Customer did not leave a comment.

Shuyang Luo 
Rating:
5.0

👍

Ilya Manushkin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kimberly Kline-Franklin  |  Overall Experience 
Rating:
3.0

Really appreciate the free first month! The uneven ground on the first floor to my storage unit was a little frustrating w/ the dolly but besides that the move-in process was great.

Grace Simoneau  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MINDY GERBUSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

F A SANTOSGAERLAN  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tisha Petersen  |  Overall Experience 
Rating:
3.0

I'd rate it an excellent, but a poll was in the middle of the room which in one hand decreased the size of the room by a foot square and on the other hand it was difficult to maneuver around.

DAVID KALLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcos Rodriguez  |  Online Move In 
Rating:
4.0

first floor code didn't work for the interior door until i put it in at the elevator, thank you

Michael Shick  |  Online Move In 
Rating:
5.0

My dealings with the office were by phone this time and the problem (billing) was resolved very quickly. Terrific.

DAVID MCCLURE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

evan breth  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bradley Leatherwood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yasmin Cofield  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL HAMER  |  Overall Experience 
Rating:
3.0

Staff was aurgumentive and unprofessional, when I was in person, loudly shouting out my account information.

Angela Glover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawson Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANJA VERONIKA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK HOGLUND  |  Online Move In 
Rating:
5.0

There was a young African American lady that helped me was very professional helpful and kind without her my experience would have been bad. The other older caurcasion women was not very helpful and full of attitude.

SAQUEEB KHAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WENDELL RENWICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorene Bolt  |  Online Move In 
Rating:
1.0

Very nasty people wouldn't recommend this place to anyone

ASHER STERN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita Lopez  |  Overall Experience 
Rating:
2.0

Rude and disrespectful staff member caused me unnecessary delays, even refused to serve me because I made a comment about the delay.

Maxwell Gouveia  |  Online Move In 
Rating:
1.0

A no name female refused assisting me because upon her claim, my order number is incorrect... How could it be incorrect as long as I got it from U-Haul???

DAVID KALLIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vianny Hierro  |  Overall Experience 
Rating:
4.0

Didn’t have enough encounter with the staff but I feel like they could have been more approachable. Overall the experience was good and I am very happy with the free storage offered by the Park Slope location.

Charmagne Ladannie Cayetano  |  Overall Experience 
Rating:
5.0

👍👍👍👍👍👍👍👍👍

Noureddine Abdellaoui  |  Online Move In 
Rating:
4.0

It would be very helpful if the facility had more free carts for transporting customer property to and fro storage units.

TANIKA S TAYLOR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Walter  |  Overall Experience 
Rating:
3.0

Unfortunately the online check-in did not work although I had made a reservation far in advance.Then, when I arrived and spoke to a representative, I had to go reserve a new room. The first room I was given had a customer's lock on it, so I had to return and get a second room.

EMMELINE DANFORTH  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Brewer  |  Overall Experience 
Rating:
4.0

It's been an excellent storage unit but lately there haven't been any carts available which made taking items out very difficult. It actually caused us to pay an additional month's rent when we decided to close it out.

ANITA O`BRIEN  |  Overall Experience 
Rating:
2.0

The online experience was very glitchy because neither the online account nor the app showed my truck rental, it only showed the storage unit. I rented the storage unit as an add-on to the truck rental in the same transaction, but it never showed the truck details afterwards online. The lady working at Uhaul said that always happens, so she recommends to people to do 2 separate transactions, one for the truck, then wait for the "redeem" code, and do a separate checkout for the storage unit. Even afterwards when I was dropping off the truck a few hours later, the text link that I received that supposedly would help me end my truck reservation didn't show the truck under my account at all. I gave my phone to one of the Uhaul staff who clicked around for a minute, couldn't find it either, so just asked for my truck keys instead of formally completing the dropoff process. Apart from that, the staff was not very helpful, giving short vague answers and not guiding us through the rental/checkin process even though it was obviously our first time there. Then when we went to move into the unit, we didn't know we needed to "check in" to the building before our pin code worked, so we tried using the code we received over text over and over to no avail, until we went inside and asked the staff who said we needed to enter the code on the keypad specifically next to the elevator, even though our unit was on the 1st floor and didnt require the elevator, so its not convenient we couldn't "check-in" at the keypad closest to our unit at those nearest sliding doors.

Anthony A Kauffmann  |  Online Move In 
Rating:
5.0

I moved in over five years ago. The experience was good. The staff was very helpful and friendly. The facility was very clean and well maintained. I would recommend U- haul for your storage needs.

Vilma Shimshi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cleone perry  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia Harry Boyce  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexandra Goldman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NIKKIA DANIELS  |  Online Move In 
Rating:
4.0

Accounting error was quickly corrected.

JOHN GUADAGNO  |  First Impressions 
Rating:
3.0

Too many people harassing you at all times. Uhaul switches time without any notice and doors aren’t open on time

Robert Mickens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Denisov  |  Online Move In 
Rating:
3.0

Frequently, there were no carts available when I needed them, even when very few other customers were there actively using them. On multiple occasions I had to wait a substantial amount of time to be helped by the employees responsible for handling vehicle returns.

Justin Coleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nadine Montaque  |  Overall Experience 
Rating:
5.0

As a long time U-Haul customer I've always been exceptionally pleased with the service I've received at U-Haul Moving & Storage of Park Slope. I've had a storage unit at this location for many years and General Manager, Amanda Dowden and Storage Manager, Paulia Bernard, have both provided the most professional service one could possibly ask for. Any issues that ever arose with my storage unit or truck rental they were always there to help immediately resolve and I'm very thankful for that. I'd also like to give a shout out to one of their employees named Isabel. She's a hard worker and dedicated to U-Haul. Isabel helped me out with my storage unit many times over the years. Thanks again! Sincerely, Chris O'Brien

CHRIS K O BRIEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah Lazaeus  |  Online Move In 
Rating:
1.0

When I got there the elevator was down so I had to wait 7 hours for someone to fix it before I loaded my things

Christopher williams  |  Online Move In 
Rating:
4.0

My stuff were infested with rats

Vincent Idiake  |  Overall Experience 
Rating:
1.0

Did not know where or how to check in. Could not find locker for 15 minutes. Could not find exit -- is not marked!! This is unacceptable. The map is incredibly tiny and there are not decent indicating signs. It is very confusing and stressful. What should have been a 5 minute drop off was about 45 minutes.

Stephen Ettlinger  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angela Hope-Weusi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Johnson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

James Northrup  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lora Lucena  |  Online Move In 
Rating:
5.0

Ania is an outstanding employee!! She is patient and kind. Communicates very well and makes stressful situations a lot easier. I would highly recommend her for any management or district level job! She is a true asset to the uhaul family. Roman is also another outstanding employee that has been there a long time and makes checking in of equipment fast and easy. He has a kind demeanor and always takes care in helping me when I am there.

Chase Valdez  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Pedro Perez  |  Overall Experience 
Rating:
2.0

Was hoping to come in have things prepared since the online reservation was completed in advance. However, that was not the case. The truck rental could not be found and as a result delayed our departure time. The employees seemed uninterested to help as if we were disturbing them from their peace. Once we returned the U-Haul truck we were told the elevator was not working so we could not store our things. Luckily I was able to get one on the first floor but it seems like it was a selling point to pay for a more price increase storage unit.

Miles Brodie  |  Online Move In 
Rating:
3.0

Staff was friendly, informative, and hardworking, but there were so few of them! Every time I've been through, there's been a crowd of people all standing around one employee with a tablet, hoping for help.

MATTHEW FISHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Lampo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Koster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Goldstein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Bruno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA WAHBA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Fitzsimmons  |  Overall Experience 
Rating:
3.0

It was great except for the lack of carts available

ANTHONY AUGUSTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arthur schwartz  |  Overall Experience 
Rating:
5.0

Time and time again, the great people in Park Slope exceed expectations!

Mary Frost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agnes Abdur-Rashid  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Jean  |  Overall Experience 
Rating:
5.0

The staff at this U Haul on 4th Avenue and 6 the Street is excellent. They have always been very helpful and nice.The storage area is clean and well lit, as a single woman I have always felt it was safe for me.

Jennifer Napoli  |  Overall Experience 
Rating:
1.0

1. In storage buildings, there should be CLEAR signs on the wall communicating that you must check in on the bottom floor before getting access to your storage unit. 2. There needs to be an improvement in staff attitude and efficiency. I asked several staff how I could get up to my storage floor and no one mentioned checking in. Instead, a regular non-employee individual helped me out. 3. The processing of moving out and payments is awful at U-Haul. I got a first-month rent-free storage unit and moved out before rent was due which made it free. After my move-out was approved, there was a payment for the unit charged to my account. I called two Uhaul representatives who said they did not see any payments on their end and to not worry. Then, several weeks later I received a bill with the unit charge and a delinquency fee. It was extremely irritating to have to sort this out on my own when it should've been much simpler. Additional comments: When I rented my U-Haul truck I selected my desired drop-off location. Day of move: After I moved everything into my storage unit and was ready to return the truck, the drop-off location was changed to a much farther location with ZERO notification. Once again, I was forced to call a representative to solve the issue which she did. HOWEVER, renting a truck and a storage unit is already extremely stressful for your customers, yet the operation of U-Haul does not allow for a smooth and relaxed move whatsoever. You desperately need to improve your computer and communications systems because the way everything was made so complex and difficult was almost comical because I felt I was going insane.

Maya Fernstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennylyn Hoyte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETROS BENU  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amirah muhammad  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MARTHA FOWLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alex Gavlick  |  Online Move In 
Rating:
3.0

While the location and site were convenient and well lit, the facility had several lockers nearby that seemed to contain people living there with food refuse, and several roaches were spotted. The staff in the main office seemed stressed and bothered by everyone. It is new york and i'm not expecting Disneyland, but contempt doesn't feel great.

Willis Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annette Ray  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Annette Ray  |  Overall Experience 
Rating:
5.0

Great staff

MICHAELPRESLEY GRIMES  |  First Impressions 
Rating:
3.0

N\A

Sharon Felder  |  Online Move In 
Rating:
5.0

The staff of very pleasant and helpful with excellent knowledge of the facility.

RAY HAMILTON  |  First Impressions 
Rating:
5.0

Shout out to the 3 employees who helped us detach and reattach our trailer so that we wouldn't block a lane in the parking lot!

Henry Gong  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Amey Thompson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kamaludeen Khan  |  Overall Experience 
Rating:
1.0

You have staff there that pick locks and steal items out of customer's unit .your manager gives threats to throw customer's items on the street you lock customer's out when need to move there are staff there that stalk customer's to use restroom and unit I was warned by two U-Haul customer's that staff there pick locks

Natasha Madden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELISHA BENHAIM  |  First Impressions 
Rating:
4.0

Very clean facility. My only complaint is that they need more staff at the facility office. Wait times are too long.

Nelson Rodriguez  |  Overall Experience 
Rating:
4.0

Overall, this is the nicest of the U-Haul facilities I deal with. The wifi can be better. And your app could be better designed. It's very repetitive. I rent vehicles from Uhaul on a regular basis and I would like to think that U-Haul treats their regular customers better than this... Have you considered a Gold Program?

Miriam Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Conway  |  Overall Experience 
Rating:
5.0

Everyone is very helpful. Very clean location. The elevator did have a scary something noise. And they were not as many quarts as there could’ve been. But I was very happy about the green painted area for recycled re-purposed, sharing space!

Diane Gnagnarelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shoshana Baraschi-Ehrlich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN PIZZI  |  Overall Experience 
Rating:
4.0

Marybeth was incredibly helpful with our storage, truck rentals, and move out. She not only answered all of our questions, she even took the time to personally check on our unit.

Joshua Radcliff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN JONES  |  Overall Experience 
Rating:
2.0

It was difficult to get a parking spot for access to storage. U-Haul parks their trucks and vans in the area making it hard to maneuver into a spot to unload if there is a spot available

Norman Malcolm  |  Online Move In 
Rating:
5.0

If you got rid of 24 hour access then bring it back.

ALEX RAPHAEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITTANY JACKSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dianita Rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MINDY GERBUSH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIYA KREINES  |  Overall Experience 
Rating:
2.0

There were mice in the unit that damaged some of my belongings and left droppings throughout.

Ann Coonan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannine Lonsway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leslie Burke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Kathryn Haggarty  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

April Darbey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Bradley  |  Overall Experience 
Rating:
5.0

Lovely wonderful helpful staff, they all deserve a raise

Nicholas Smyers  |  Overall Experience 
Rating:
3.0

The price is too high compared with other storage facilities.

Corinne Chin  |  Overall Experience 
Rating:
3.0

I was given a unit number that literally doesn’t exist. It’s on the map but whoever numbered the rooms skipped a number and my number didn’t exist. It took 45 minutes to figure this out/get a supervisor to also see the problem and fix it (she was very helpful with quickly fixing it though, once she saw it) and my helper had to leave at a certain time, so I was stuck moving half my items alone. This greatly delayed me and made me late, so I asked if I could not fill the gas back up and have the fee waived (it was only 1.5 gallons) but the manager wouldn’t do that, so I had to take more time to go out and get gas and come back. The online wording of “split level storage” was not very clear and feels a bit misleading. My unit is also definitely not ADA friendly. I actually called u-haul’s main number to try to get a list of all facilities in New York and Brooklyn that offer both truck and storage rental and are offering the free month deal. 40 minutes later, the agent was finally able to produce a list (after many failed attempts that included reading a huge storage-only list, trying multiple zip codes, etc.). Her list didn’t even include the location I used, which is where I rented my truck from before (and at the time saw there was storage there), but she did call for me to check with that location about the offer, which was nice. It turns out the offer at that location didn’t show in her computer, but does exist. I then asked her what split-level storage meant and she said it be means my storage unit is on two levels, one of which may be needed to be accessed via stairs, which I found out once there is not what it means. This entire process was pretty ridiculous.

Annina CHRISTENSEN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY AUGUSTIN  |  Online Move In 
Rating:
3.0

I wish I hadn't been charged for the entire next month when I checked out on the last day of the previous month. Also the fact that there was a giant pillar in the middle of the unit making it much smaller than advertised. There was no mention of this obstruction when I purchased the unit. And while the facility was secure, the ceiling of the unit was not fully enclosed. The wire top only covered half of the building. If someone wanted in, they could've easily come in from the top.

Cameron Law  |  Overall Experience 
Rating:
2.0

I went to multiple floors before I found my unit, it was also upper level which I wish I had known; inconvenient when carrying heavy items. My code wouldn’t let me go to my floor in one of the elevators. Or allow me to go downstairs unless someone called the elevator down. There were no parking spaces or carts available on the 1st. People were eating in front of the building instead of moving their trucks & there didn’t seem to be anyone to tell them to do so, but I did get called to move my van from where I could park it so I could store my items.

Krystal Daley  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Taylor Williamson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Arianne Davidow  |  Overall Experience 
Rating:
5.0

A very well-run facility: clean , accessible, and affordable with a kind and generous staff. Highly recommended.

John Major  |  Overall Experience 
Rating:
5.0

Staff was very helpful and polite.

Kevin Asmus  |  Overall Experience 
Rating:
5.0

GOOD WORK

Dennis Diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zuleinette Ralat  |  Online Move In 
Rating:
4.0

I like the facility but my unit had no lighting and was very stuffy. There were also bugs.

SARAH HENNESSY  |  Overall Experience 
Rating:
5.0

Clean unit! Easy access! Plenty of carts available for moving!

Jerry Ardimento  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney Garrow  |  Online Move In 
Rating:
4.0

I have rented in multiple facilities... each one has different set of logistics. The inconsistencies are frustrating. The poor strength of wifi on your premises is also an issue. The repeated request for identification is also annoying. Some of your units require climbing stairs... that should be more explicit and an option, not an assumption.

Miriam Perez  |  Online Move In 
Rating:
2.0

The staff at this facility are atrociously rude. They do not care to help any customers. The unit I paid for was said to be on the first floor and was more expensive as a result, however, it is not and requires stairs. I had to carry everything out of the truck, into the facility and up the stairs all the way down the hall - in the DARK because the light is on a timer and kept shutting off. I am looking for another unit.

Lyvette Robles-Ayala  |  Online Move In 
Rating:
5.0

Helpful and knowledgeable staff. The ladies hold it down!

Mariya Chekmarova  |  Overall Experience 
Rating:
5.0

Even though a very busy Saturday morning, the office was well attended and eager to help. Thank you to Anai, Sophia. And the watchful eye of Amanda.

JEAN SARDO   |  First Impressions 
Rating:
5.0

Had a storage unit here for over 15 year nothing but great things to say about the the staff the establishment & overall great & amazing experience! Thank you U-haul

FRANCISCO RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Jr Lopez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ILYA ZILBAN  |  Overall Experience 
Rating:
5.0

Everyone at this facility is awesome, helpful, and service with a 😃always! I love them all! Spicer

CHARMAINE SPICER  |  First Impressions 
Rating:
5.0

U-Haul provides the best movers! This was by far the best moving experience I’ve ever had. They were so efficient and so kind. They made the whole process so easy and I could tell they were taking very well care of all my belongings! I would recommend them to everyone!!!!!!!

Victoria Gorospe  |  Online Move In 
Rating:
5.0

Great seevice

Karim Magdy Abdelmoneim Bayoumy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES MCLAUGHLIN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GREGORY CASIANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexan Stulc  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

BRITTANY JACKSON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angus Walker  |  Online Move In 
Rating:
5.0

Had a great experience with the van and storage unit. Staff were very helpful and attentive.

Jaimiilee Duchatenier  |  Overall Experience 
Rating:
4.0

Only request is doors should be wider to allow easier movement of furniture.

Tess Levin  |  Overall Experience 
Rating:
4.0

Overall, the situation was fine, but there was someone who was clearly sleeping and living in a squalid unit across from mine. She was in a sleeping bag when I arrived to load my unit. She was not there when I returned several weeks later but it was concerning.

AMY ELIZABETH POTTER  |  Overall Experience 
Rating:
3.0

I made reservation for 1 month storage unit with my truck rental on phone with a rep. I reserved a 10x10 climate controlled 4th floor interior lower level storage unit. I was told a FREE lock came with the unit and I verified 2x that there were NO hidden fees. Got to the facility and was told they only had a smaller unit upper level. Went to it and there was NO climate control. Went back and Finally got them to find climate controlled unit but it was an upper unit with stairs. I had furniture and was by myself so made it a little difficult. P They charged me for the mandatory lock plus mandatory insurance for a total of $18.79. So much for free and no hidden costs.

Thomas Korolyshun  |  Overall Experience 
Rating:
5.0

I don't know who the young lady is but she was very helpful she was a true beautiful Nubian queen and we were talking about food oxtails so I know she's from the islands LOL thank you very much she was very helpful

GREGORY MERCADO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha Duncan  |  Overall Experience 
Rating:
5.0

Great experience over all thanks.

Benjamin Lamb  |  Overall Experience 
Rating:
5.0

Great facility - pleasantry surprised by ease of use

noah leonard  |  Overall Experience 
Rating:
3.0

When I opened the unit, the staff was very helpful and friendly. It was a whole different experience closing the unit: I waited for a long time, had to ask multiple people, and even then, I had a hard time getting information. I also tried to discuss whether I could get a prorated month since my move out date was only 2 days into the new month, but there was no one to really discuss it with. Meanwhile, I went to my unit one day about 2 months ago and found that paper towels had been shoved under the door. It seems like something had leaked perhaps but I couldn't really tell. There did not appear to be any damage to my belongings but I didn't get a notice and when I mentioned it to someone they said that it seemed like maybe someone in a neighboring unit had spilled something and tried to shove paper towels under in an effort to clean up, which seemed unlikely to me. Finally, I intentionally booked the large size unit because I needed the space but was upset to learn that not only was it a split unit, but it actually had a large Pole in the middle of one of the units which took up space. Overall it was not a good experience.

Brooke Menschel  |  Overall Experience 
Rating:
5.0

Thank you

ELAISHA COMBS  |  First Impressions 
Rating:
5.0

Staff were all very helpful throughout the process!

Maren Wisniewski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose Cuello Tavarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan Armstrong  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karim Magdy Abdelmoneim Bayoumy  |  Online Move In 
Rating:
1.0

I chose medium size but there’s huge pillar in middle of the storage, it’s not medium size consider the pillar’s size. Uhaul should have notice to me before I check out. it was so bad experience

Jisung Park  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER HALL  |  Overall Experience 
Rating:
5.0

Amanda was a beautiful lady and she went above and beyond to help me thank you so much my dear friend and May God bless you on your journey.

LisaLisa Hays  |  Overall Experience 
Rating:
5.0

Aaron Malcolm went above and beyond: he was so incredibly considerate and kind (I was having a lot of trouble checking into the building and it was right at 10:00 pm, and he walked us into the building and got us up the elevator). He should be given a raise!

Lydia White  |  Online Move In 
Rating:
3.0

access to the storage unit was not easy as I had to use stairs to access my unit. Instructions to access the building and floor is not clear (first had to go the store and check in before using the access code and it was not clear).

Maheshwar Gundelly  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kem Pigott  |  Overall Experience 
Rating:
5.0

Staff is very helpful and patient as U-Haul transitions to App. The APP still needs work.

Anthony Clarizio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamil Adamov  |  Overall Experience 
Rating:
2.0

We couldn't get into the space because there was a zip tie tying it shut, and your staff didn't even tell us that, so we didn't even move in, because we couldn't clip it. We are actually going to cancel the storage.

Christine Kramer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Agnes Abdur-Rashid  |  Online Move In 
Rating:
5.0

The customer representative at the store who assisted me was very patient and kind and her customer service skills are excellent.

Bobby Jennings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ming Che Shen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauro Zanutto Giada Stone Corporation  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tonuca Basu  |  Overall Experience 
Rating:
5.0

The staff was amazing

ISA MUHAMMAD  |  Overall Experience 
Rating:
1.0

I switched to a different storage company nearby because this U-Haul location constantly has men outside harassing members for help moving/money as day labor There are always at least ten men harassing you for work, around and inside the facility When i spoke to the front desk about this they said they knew about the problem, and that there isn’t anything they can do because they can’t hire a security guard full time This is something that needs to be addressed. Other storage company locations do not have this issue

Samantha Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Wallace  |  Overall Experience 
Rating:
4.0

Was under the impression that my unit would be on the 1st fl. Had knee Surgery, was very very unhappy & PAINFULLY DISAPPOINTED that Unit was upstairs, NO Elevator Access!!!

Vanessa Mccall  |  Online Move In 
Rating:
1.0

By the time I reached, it was after 7 so the staff we're not around to help. The door was stuck because it was pushed to behind the stopers. One later after trying everything, I jammed my hand behind the door to open it. It is really painful!!!

Mahmoud Abutaqiya  |  Online Move In 
Rating:
5.0

I’ll do it again if I have to not looking forward to it

Demetrius James  |  Overall Experience 
Rating:
1.0

The customer service is awful And the staff can't be trusted with sensitive information. In the recent past, one of your employees committed fraud with my banking information. The staff was of very little help when renting a vehicle. On the floor where my store unit was kept was poorly maintained. I'm still being billed for a unit I no longer have. Shall I go on?

Charles Polanco-Ali  |  Overall Experience 
Rating:
5.0

All the staff were very helpful from start to finish. I have no complaints!!! You guys rock!! Keep up the good ,work it doesn’t go unnoticed.

Stephanie Acosta  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Collins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMON GUZMAN  |  Overall Experience 
Rating:
2.0

The unit itself was dark and dirty. There was no light inside the unit. The staff was often rude and unhelpful (not too mention inefficiant). If I'm going to pay over $230 per month for a storage unit, I'd expect it to be pretty nice considering that's one highest rates in town but this place was a hole in the ground.

Jeremy Kelley  |  Overall Experience 
Rating:
1.0

Customer service took 30 mins to approve me to take my U-Haul rental, and didn’t want to help me and gave me poor attitude. Once I got to the storage unit center, customer service gave me the wrong directions to my unit - there were no available carts to help me move in

Ryan Flesher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica Pierre-Paul  |  Overall Experience 
Rating:
5.0

difficult using the check in service. But the worker was so helpful and kind to fix the problem.

ROBERT KELLY  |  First Impressions 
Rating:
5.0

The person helping me (Amina I think?) was very helpful and patient with me. She helped me get what I was looking for and explained the terms on the website I didn't understand.

Nancy Melchert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fatemeh Mohammadpour Touserkani  |  Overall Experience 
Rating:
3.0

The first unit had a column so I had to change for a different one

Erdinc Kaynas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ILYA ZILBAN  |  First Impressions 
Rating:
4.0

Every employee at this location was kind and went above and beyond to be helpful. Thank you!

Charlotte Parker  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JeffreyJeffrey Hockey  |  Overall Experience 
Rating:
5.0

My co worker is trans gender and she was judged by one of the workers that was not cool at all

Rachel Huggins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDREASR PUTZ  |  First Impressions 
Rating:
4.0

All good

Wendy Richard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Robinson  |  Overall Experience 
Rating:
5.0

All good thanks

Assem Khatab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tralisa Reynolds  |  Overall Experience 
Rating:
2.0

Had to change units 3x. The units are cheaply made, not fully the size suggested due to drop ceilings and beams. My storage door hinge was slightly loose. The best experience were the customer service reps on site. Very helpful, knowledgeable, extremely patient and professional considering the volume of customers in the lobby.

Magda Maldonado  |  Online Move In 
Rating:
5.0

Excellent

Linda Critten  |  First Impressions 
Rating:
5.0

Frond desk was helpful. After hours access was impossible

Christian Bauer  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GLEN DUNCAN  |  Overall Experience 
Rating:
5.0

Hate the alarm that goes off

Jose Nunez  |  Overall Experience 
Rating:
5.0

I was really surprised how clean and attractive the insides of the the facility were.

Peter Flynn  |  Overall Experience 
Rating:
2.0

Disgruntled staff and broken lockers.

Lisa Lu  |  Online Move In 
Rating:
3.0

Confusion in rental

DIMITRI VAUGHN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN SMITH  |  Overall Experience 
Rating:
5.0

I had issues with the unit initially which is indicative of my rating of the space. There was a huge beam in the middle of the 8x8 room, and I had no notification over the phone and had movers I was paying by the hour, so it was quite stressful. HOWEVER, enter Ania Murray, who was kind, patient and so helpful. I went back to thank her after she assisted in finding me a better room, managing to make the transition pain free and being ever so kind and patient while doing so. This location is lucky to have her. My experience would have been far worse and her kindness during moving day was so appreciated. Thank you Ania for helping a stressed mover!

Kerry Ipema  |  Online Move In 
Rating:
5.0

The staff was super friendly, polite, and helpful. I recommend this facility.

JEFFREY TURNBOUGH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roland Harris  |  Online Move In 
Rating:
5.0

No complaints, staff was exceptionally helpful and professional.

Angela Glover  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis Bermudez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILIA VERZHBO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Iaesha Summers  |  Overall Experience 
Rating:
2.0

Overall my experience was good except for the automated lights which kept switching off after 15 minutes. No light in unit so I was in complete darkness. Asked on several different occasions to have it fixed but never was.

Peter Zocco  |  Overall Experience 
Rating:
5.0

I should have looked at the 8x6 storage space as I would not have accepted a unit where the ceiling was so low for half the unit. The unit I rented ended up NOT being an 8x6 !!

Larry Lightfield  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DUSTIN MOLINA  |  Overall Experience 
Rating:
4.0

There was supposed to be a lock in the storage unit and all there was was an empty package i actually need to go back because i left it unlocked

Aaron Bakinowski  |  Online Move In 
Rating:
5.0

I would do it again if I had to and I would recommend my friends and family

celene sampson  |  Overall Experience 
Rating:
5.0

I love how the place is clean and a lot of pull truck choose to carry up my things and the place stay open late . I just didn’t like how i had to use my cell im not good with the internet so it took and 1hour and 40 minutes and I wish the staff could of check me in and show me where the unit at it would of save time . My driving license I kept taking ithe photo over and over and the selfie photo of myself was not going in too . It was too overwhelming for me especially I have a learning disability

Amal Mcmillian  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Matthew Klukosky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maritza grandison  |  Overall Experience 
Rating:
5.0

Omg good why and what do you want me to say if u already said excellent

Barney Major  |  Online Move In 
Rating:
3.0

The alarm went off constantly nearly every visit. I had to wear headphones every time to keep from getting my ears blown out.

William Raines  |  Overall Experience 
Rating:
5.0

Thank you for the great service. God bless

Blanca Jimenez  |  Overall Experience 
Rating:
5.0

Staff were super helpful. A lady helped me get my online code, she was lovely. Cannot remember her name but she was a very nice young lady with a Caribbean accent. The helpers outside were also great in helping take my stuff from my truck to the storage unit…you should employ them full time!

Akash Solankee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRIS HUNTINGTON  |  Overall Experience 
Rating:
2.0

The staff was helpful and friendly, never had an issue with the staff . But be warned they have rats!!! I left my items in the storage unit for a little over a month and came back to rat feces all over my unit and items. Absolutely disgusting I put my items in storage so they would stay safe, clean and secure. I would have never put them in this storage facility knowing they were rat infested. You can hear them running through the units as you are there. All in all the staff was friendly and helpful but the rats make this a horrible place to put your items! I would not recommend this place to anyone.

Aaliyah Noller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebastian White  |  Overall Experience 
Rating:
3.0

In the main office there are examples of storage locker sizes, but they are not clearly marked what size is which. If the correct sizes were identified customers could just go up to the specified sizes and visually see, as well as choose the one they want.

Francine Johnson  |  Online Move In 
Rating:
5.0

If there were 10 stars my experience would rate 11 plus. I even recommend my friends move out of their storage to come to U-Haul. Complete positive interactions throughout all the years. Never even saw an ant there. The staff had the highest standards always, helpful , patient and kind. Moving could be very emotional . I thank the U-Haul company from the bottom of my heart..

joanne labastide  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iyana Drysdale  |  Online Move In 
Rating:
1.0

From the beginning to the end of this process, nothing went smoothly. I was lied to, I was hung up on, and I was treated like trash for a mistake YOUR company made. This caused so much unnecessary stress and aggravation during an already strenuous event. So much so, that I've filed a complaint with the CPB who in turn forwarded the complaint to the DCB.

Travis Mcmaster  |  Online Move In 
Rating:
1.0

The absolute worst experience on every level that I have had with any buiness.

Amanda Madden Weiner  |  Overall Experience 
Rating:
1.0

I had booked a reservation online ahead of time and called by phone to confirm before the move-in. However, upon arrival they did not have my reservation and were very rude in handling the issue with me. It was a very poor customer experience.

Andrew Hakanson  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

mark edwards  |  First Impressions 
Rating:
5.0

My experience with the associates was excellent.

Steve Park  |  Online Move In 
Rating:
1.0

You mf's go too hard with the billing, thirsty for money and ready to sell my stuff. No room for life events

KHAN CASEY-PATRICK  |  Overall Experience 
Rating:
5.0

It was a great experience renting a storage facility from UHaul. They were always very courteous, helpful and understanding. If anyone ever needed to rent a storage unit I would advised them to go to UHaul.

Samantha Velez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN ORTIZ  |  Online Move In 
Rating:
5.0

I've used U-Haul for approximately 20 moves in my life. I love the company, the convenience, reliability, pricing and staff! Excellent job! Thank you all!

Eugene Grigoriak  |  Online Move In 
Rating:
5.0

Very secure very we’ll managed

ANTHONY OPPERISANO  |  Overall Experience 
Rating:
4.0

I hate that the alarm is so loud. The automatic lights didn’t work until I was at my unit. This was kind of scary.

NIKKI SHULER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ATUL BAHL  |  Overall Experience 
Rating:
1.0

i was advertised 24 hour access when i bought the unit, both on the website and by a local employee. i was denied that access.

Jamie Brim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD HENRIQUEZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janard Hayward  |  Online Move In 
Rating:
5.0

Great facility. Very clean and well lit. Hours of entry are excellent. Prices reasonable. Two thumbs up

ANTHONYL FALOTICO  |  Overall Experience 
Rating:
5.0

The people behind the counter were extremely helpful and exceptionally friendly. Thank you and keep your team intact!

Kevin Asmus  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wade Slater  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremiah Mcatee  |  Online Move In 
Rating:
3.0

I didn't like making arrangements for both the rental van and the storage unit via online. I lost an hour of my truck rental time going through this process. It would've been much faster and easier dealing with a representative. The reps at the site were as helpful as they could be helping customers through the process.

TERENCE DESHAWN TOWLER  |  Online Move In 
Rating:
1.0

I made a reservation online several weeks in advance. When I arrived ready to move into my space I was told I had to now find the space I wanted to move into online and the unit I had previously reserved was not available. Not only that but that they wouldn’t honor the price I was quoted and I would have to pay more for a different unit. Adding insult to injury, The unit I ended up with has a comically enormous column in a place that makes a VERY significant portion of the space completely un-usable! I’m currently passing this photo around the internet. What a joke. It was a bait and switch unlike any I’ve experienced. I’ll be reporting this to the BBB. Also because of this I couldn’t fit everything into the space, which cost me additional time and effort to carry my things back home and find another place to store them. Finally- when checking in, nobody explained that I would have to “check in” at one kiosk and then use the same code to open the sliding door where my unit was. Nobody told me where the doors or the kiosks were. It was a giant puzzle and I had to waste even more time (while I was racing to get the uhaul truck back to another location before it closed), going back and forth at least 3 times from the where the units were to the front desk. Nobody at that location knew how to help apparently, only how to say “no” and “sorry” Overall uhaul storage space contributed to one of the most unpleasant moving experiences I’ve had. Am telling everyone who asks me about my move (which have been a dozen people so far) about this debacle and how much I do NOT recommend uhaul

John Goldschmidt  |  Online Move In 
Rating:
5.0

great so happy with everything thx

ANDREW BOEHM  |  Online Move In 
Rating:
4.0

The staff never smile except Marybeth

mamdouh tawfik  |  Overall Experience 
Rating:
5.0

My experience with Amanda was excellent. She is smart, professional, and so, so fine. Amanda is so wonderful that, you spend the whole time thinking about her and not the miserable, back-breaking drudgery of moving your stuff out of storage. Give that lady a raise and a promotion!

DOUGLAS KELLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISS RAMJATTAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer rawe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamel Bell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICOLE SANTOS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSA ABDELNOUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari Call  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Shaniquoa Elrington  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Justin Karwowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Silsbee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Yoon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERRY WALTERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annette Ray  |  Online Move In 
Rating:
5.0

everyone in this facility are the most professional I have ever dealt with. from the people cleaning the truck returns, to the management. a true gem in the UHaul crown, in my opinion.

Robert Fulton  |  Overall Experience 
Rating:
1.0

I was quite disappointed with the customer service at UHaul. I had registered the week before on my phone and got a confirmation, which I printed out to show the service people. They told me I needed to start all over. I have trouble seeing my phone, and I simply could NOT get anyone to help me, even though there were three people at the counter with hardly anyone to attend to. That was literally the only job they had to do - help the customers. I was told repeatedly I needed to do it on my phone, and when I had trouble seeing it they made it seem like my problem that was such an annoyance to them. All they needed to do was walk me through it - they had nothing else to do. When I finally tried to go upstairs to my storage space, the elevator kept declining the card they gave me. I had to go back to the desk, where they seemed terribly annoyed that they had to help me. Stating the obvious here - this is NOT good customer service.

Judith Kameny-Applebaum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shastitie Feliciano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMESE CARRANO  |  Online Move In 
Rating:
4.0

Staff was very helpful and pleasant.

Verona Hamil  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shao-Yu Cheng  |  Overall Experience 
Rating:
5.0

Tienen un servicio muy bueno y si lo recomendaría a quienes lo desean de su servicio gracias

Pedro Luis Mejias oviedo  |  Online Move In 
Rating:
3.0

Your 24/7 APP SUCKS! U-Haul is making billions of dollars I think you can hire people that know how to develop an app that works.

Henry Irardy  |  First Impressions 
Rating:
4.0

The online registration set up is quite efficient. The only thing that would make it complete is to rethink the descriptions of the various types of spaces. The whole “upper level” phrasing is confusing and makes no sense even when i had it explained to me. Figure out a better way to clarify exactly what each available listing is and you will have a perfect system.

Adam Wade  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samdai Ramjattan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Evens St.Cyrus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TREVOR JOHNSTON  |  Online Move In 
Rating:
3.0

Staff members made me feel like I was bothering them for being there

Jamie Hartzell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD ALSTON  |  Overall Experience 
Rating:
5.0

I would like to take the time to emphasize that the gentlemen who worked the night shift on Thanksgiving night at the Park Slope location was extremely helpful in helping me navigate the storage unit system. I am a first time customer and he saved me a whole lot of time. Give this man a raise!

Spiros Papadantonakis  |  Online Move In 
Rating:
5.0

Great staff - great service - would stay again.

Daniel Zaltsman  |  Overall Experience 
Rating:
3.0

The problem I have is to make the reservation and pickup trucks easy for seniors, we are not that savvy with internet service it takes up so much time and we become frustrated.

Patricia Edouard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Webert Antoine  |  Overall Experience 
Rating:
1.0

Your online booking service is terrible; very poor usability and bad user experience design. The signage in the facility was also awful -- way too much legal info to find any of the useful info, and the maps are unnecessarily hard to read. A self-service storage facility is a smart idea, but yours is a terrible execution.

Cameron Vizenor  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN MATEO  |  Overall Experience 
Rating:
5.0

Uhaul is the name I use for my trucking and storage needs

Gardel Prudent  |  Overall Experience 
Rating:
5.0

You have a very well-run facility with very professional staff. Thank you!

ALAN D FOLSTEIN  |  Overall Experience 
Rating:
5.0

There was a glitch in the system my account was messed up. We arrived at the facility at 6am in a bit of a panic. Isabel was there with her jacket still on she helped us as best as she could. She was very kind and patient I appreciate all of her help.

Tanisha Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Ginn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRALISA REYNOLDS  |  Overall Experience 
Rating:
5.0

Great storage facility, with drive up, off-street parking for load/unload. Clean, safe, with lots of security checks & balances in place. Most of the check-in and check-out processes are done online/smart phone by the customer, so if you're tech-challenged you might need some help.

elisabeth eveleigh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REUBEN KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHON COOMBS  |  First Impressions 
Rating:
3.0

While the online check in process is very fast, it would be much more helpful if there were descriptions of the room made clear throughout the check out process, even on the final order page. I did not catch that there would be a structural column in the middle of my unit and there was no photo of what that meant and what it would look like. When I began to move my furniture into the unit, I realized my sofa was not going to fit around the column and I had to go to customer service to change my unit. If the office had already closed, I am not sure how I would’ve resolved this issue urgently.

ANGELA WANG  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ana Cordeiro  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Karin Hoglund  |  Overall Experience 
Rating:
2.0

UHaul continues to mail me Late payment Notices, even though I spoke to an agent who said the matter was taken care of. It has caused distress with my relations and I Demand an Apology

PATRICK BYRON  |  Overall Experience 
Rating:
5.0

Never had an issue with access, paying bills, or anything else. Couldn’t ask for anything else. Even the bathroom are clean, thanks!!

JESSENIA PIZARRO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Rivera  |  Overall Experience 
Rating:
5.0

Okay

Khalid Mcmillian  |  Online Move In 
Rating:
5.0

Thanks UHAL

Assem Khatab  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Dickerson  |  Overall Experience 
Rating:
2.0

I didn't realize we booked a unit that required ladder access and there's a heavy couch. The page that lists all the options and sizes should be more clear with that fits into each unit and what is floor level access versus ladder. This is especially helpful for people with physical limitations. I'm pregnant. :) It also wasn't clear if the lock inside the unit is complementary or if we're required to pay for it. Also, the alarm was consistently going off while we were there and no one came to check on it or to turn it off.

Zachary Mulvihill  |  Online Move In 
Rating:
2.0

Never again ! The worst experience I ever had with any company and no I would not recommend anyone to uhaul I actually tell everyone I know to never .uhaul is all about collecting money and not about assisting families as soon as you have a hardship and can’t pay your storage is locked and you s**t up for auction the worse . Gratefully I have a aunt and uncle who helped me get my past due caught up and even when I did get caught up the day I got caught up my next month was due the day I got caught up and these ppl locked my unit the day after that . Heartless company and they train the employees to be just the same .you have to physically go there to address your concerns the only one willing to partially help was PAULA !! The actual store manager Amanda was never available to address concerns . Only when you filed a complaint against her is when she’s concerned . Andre Howell was rude and disrespectful telling us to have the customer service pull the phone calls wouldn’t unlock the unit because of our rent and whole time hra sent them a payment They just were too lazy to confirm or look for the payment but was quick to say they wasn’t letting me access our things disgusting group of people they are mean horrible ppl really sad I hope neither one of them are never in a situation like ours because I do believe that karma comes to bite you .

QUANN'YEJAHMIR-ANTHONY DAVIS  |  Overall Experience 
Rating:
5.0

There are other storage facilities in the area but, I always use 4th ave for my storage needs

Gardel Prudent  |  Online Move In 
Rating:
4.0

My name is Miguel Aquino And I’m Owner of business I appreciate Amanda GM of the facility that help me move my business storage to the facility at park slope. I have been working with the facility for a few months now and I can say that the customer services is great, specially of a couple of workers. Kevin from outside helping me to get my truck. Diamond from the counter. Amanda she is doing great job in the facility.

MIGUEL AQUINO RAUDA  |  Online Move In 
Rating:
1.0

My access code was not working and customer service told me to come back the next day. I was at the storage unit with all my stuff and I was told to somehow pack all my stuff up, keep it somewhere overnight and come back the next day. Ridiculous. If your equipment isn’t working then there needs to be a contingency plan for people who need to keep their belongings somewhere.

Aminat Aoladunjoye  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Webert Antoine  |  Online Move In 
Rating:
5.0

The staff at customer service was super helpful and very patient with all my questions and problems. I am still trying to get the truck situation finished. I took the truck on 9/30 9:00 am and returned it at 6:45 Pm on 9/30. And you website online keeps bumping me off.

Jennifer Napoli  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MALCOLM PURNELL  |  Overall Experience 
Rating:
4.0

Sometimes carts are all gone and we had to wait some times. Also, parking was a bit difficult to find. Those two were not great but other than that we had a great experience. Thank you so much. Miwako

Miwako Raickovich  |  Overall Experience 
Rating:
5.0

Staff helpful and pleasant.

Laura Hansen  |  Online Move In 
Rating:
4.0

Again the only issue I have with the facility is with a worker who works there in the afternoon evening by the name of MaryBeth her attitude and customer service etiquette needs to be improved otherwise she does not fit to work with the company

Orlando Umana  |  Online Move In 
Rating:
4.0

The only issue I have is your worker by the name of Marybeth who works in the afternoon evenings at the facility seems like she is not happy working there cause she has an attitude and a face only a mother would love she needs to change her attitude and customer service etiquette because she lacks in it 100%

Orlando Umana  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Guerline Blain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akeem K James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eli Liedman  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lucero Ramirez  |  Overall Experience 
Rating:
2.0

I was charged, multiple times for hidden fees and despite having a VIP voucher for a problem with services last time, I was told I wouldn't be able to redeem it.

Rachael Fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fredy delgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam Perez  |  Online Move In 
Rating:
4.0

Only complaint is that when I got to the storage unit it was up a flight of stairs. I went back down and changed it but it would’ve been good if they told me in the first place.

Aliya Ultan  |  Online Move In 
Rating:
1.0

Upon entering I wasn’t given proper instructions on how to access my unit nor retrieve my add on products (boxes and wrapping). Once I was given my unit number, someone else’s lock was on it. After going back into the showroom and waiting 10 minutes I was given a new unit. When I attempted to use the service elevator to go to the unit the access number was denied. I went back downstairs, waited another 10 minutes and was given a card with a replacement code that did work. Once my movers and I were done filling the unit we left the store to pick up another load. When we returned the access code that was put on the card was also denied and the showroom was closed. I was only able to make my final unload because another person let us on the service elevator. Once I got home I realized I was charged for the first month of rental when in my original online order I was offered the promotional 1st month free. I was also charged an extra hour of service for the movers because so much time was wasted returning back and forth to the showroom for a working access code.

Octavia Bradley  |  Online Move In 
Rating:
5.0

Everyone was super helpful thank you

Lydia Moore  |  Online Move In 
Rating:
1.0

Diamond was wonderful help when I was moving in and this review is not based on her service. It is instead based on the management situation. Firstly, there was an extremely long line and only 3 people working. This made wait times horribly long. Secondly, I reserved a large unit a month in advance, because I sold my 2200 sq ft house. I was unable to check in online and had to proceed to the front desk. When I got to the desk the unit was unavailable. And Diamond had to find me several alternative units to compensate for the one larger unit. This provided for a more stressful experience on an already stressful day. All the while, time is literally money as I am paying movers and they are waiting outside for all this to be resolved. By the time, I get to my units it cost me an extra $200 to the movers. I was told the locks would be available to me inside the unit. Once I got to the smaller unit, somebody had stolen the lock and left the empty package on the floor. I had to go back and luckily Diamond provided me with another lock. So, in conclusion Diamond saved the day! But, she shouldn’t have had to. If you hire great people, you should support them in getting the job done right by making sure reserved units are actually reserved and customers don’t wait an hour or more in line. I would probably not choose this location again based on this information.

Olivia Bereziouk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Bevans  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jenny Shin  |  Online Move In 
Rating:
5.0

Very kind and interesting to help

Nestor Guzman  |  First Impressions 
Rating:
5.0

This team was extremely helpful during the moving/storage process.

Jared Knierim  |  Overall Experience 
Rating:
5.0

Been with Uhaul for many yrs. Never disappointed. Love this place

Desiree Torres  |  First Impressions 
Rating:
5.0

The staff there are nice & patient . They make sure you satisfied before you leave

Anissa Edmonson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aram Tchobanian  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Evelyn Canvazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Sargeant  |  Online Move In 
Rating:
5.0

Great

Bashiri Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paola Rivas Jimenez  |  Online Move In 
Rating:
4.0

Online did not work, but once we went through the line ... customer service was excelllent .. and though the morning as other things did not work, the staff was great!

Irene Krechetoff  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim Franklin  |  Online Move In 
Rating:
3.0

It should be way easier than it is to find your unit. For some reason the 10xx-19xx units are spread between both the 1st and the 4th floor

Nikki Ambalo  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Thomas Kearney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily Silver  |  Online Move In 
Rating:
5.0

Amazing to me!

Kayaswonna Williams  |  First Impressions 
Rating:
5.0

Your customer service employees Paulia and Selma could not have been more courteous, informative, and knowledgeable. Uhaul should use these ladies as a model for good customer service. Kudos to them both Sincerely, allen hobbs

Allen Hobbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosemary craig  |  Overall Experience 
Rating:
4.0

Reservation was ok, but online payment was a problem. However, it did get resolved promptly.

Sadiq Abubakar  |  Online Move In 
Rating:
5.0

Night access makes a huge difference compared to other places around

OMAR BENGUERAH  |  Overall Experience 
Rating:
4.0

The best uhaul around the workers are so helpful. They made sure I had everything I needed to move my things into storage

CHLOE EPPS  |  Online Move In 
Rating:
3.0

There were no cards for use despite being advertised, and it wasn't that they were all in use because there was no one else there when we were. But of the 20 or so carts that were supposed to be there, not one was.

Victoria Notaro  |  Online Move In 
Rating:
2.0

I made a reservation over the phone for a 20x10x6 unit, which I paid for ahead of time. My reservation was lost. A staff member--one of only two I encountered who kind and tried to be helpful--supported me in reserving the only 20x10x6 unit still available. When my movers and I arrived at the unit, we realized it was much smaller than 20x10x6. I went back and she told me there were no units of that size available; the only one was reserved (I assume that was my unit!). She said I could rent a second unit, which was on a completely different floor and not climate controlled, so my movers told me what size to get and we completed the reservation. She said, "You're all set!" I was not all set. The key card I had didn't grant us access to the floor where the second unit was located. I went back again and she told me she needed to give me a second key card. I have no idea why she didn't do that in the first place. I'm currently arranging for my items to be picked up and moved to a private storage facility. I actually left my keys there for them in an envelope. One of the employees helped me and made a note in my account. She was the second person who was kind and at least attempting to be helpful. If I discover those keys have been "lost"... Most of the staff were rude, incompetent and completely unhelpful. I don't know if other locations are similar in this respect, but I would never recommend this facility and I certainly will never use it again.

Nicole Belletti  |  First Impressions 
Rating:
4.0

There aren’t enough flatbeds in the loading area and it was not made clear that despite my unit being on the first floor, that there would still be stairs up to my unit which made moving much more difficult. I later found that it is stated on the website but it’s so small and hard to miss, I wish it was made more apparent before renting

Tavis Northam  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GARRI SOGOMONYAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adda Ashman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Ziemer  |  Overall Experience 
Rating:
5.0

Easy access, clean, Unit was spacious staff were friendly ❤️

Merian Dejesus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON JONES  |  Overall Experience 
Rating:
1.0

The workers don’t help you. As a new customer asking for help on the move in process, getting laughed at and having to figure everything out myself is completely unprofessional.

Celine Matthews  |  Online Move In 
Rating:
2.0

very rude staff

George Newman  |  Overall Experience 
Rating:
4.0

La aplicación es muy larga para efectos de tiempo

Edwin Andrade Quinteros  |  Online Move In 
Rating:
4.0

It was a pleasure to experience a well run business with employees who were friendly and good at their job. They were managing many customers at once smoothly.

Kate Loewald  |  First Impressions 
Rating:
2.0

Not enough carts. Had to wait for hours to get a cart. Also, had no idea what floor the unit was on. Took a while to figure out. And, the website kept giving me an issue regarding an alternate person to contact.

Domagoj Anticev  |  Online Move In 
Rating:
4.0

The woman that helped me was very nice and professional and helpful.

Julie Markes  |  First Impressions 
Rating:
4.0

Great place

VYACHESLAV FAINSHTEIN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Levi Haskins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Shelon Johnson  |  First Impressions 
Rating:
5.0

Great service please with the service , thank you,

frankie velez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolina Garcete  |  Overall Experience 
Rating:
5.0

I had a unit for about 3 years. Everyone was always very helpful. I would highly recommend this store. Thank to everyone for they help and cooperation. C. G.

CARLO PUNTARELLI  |  Overall Experience 
Rating:
2.0

The staff, and UHAUL, have to do a better job of making the experience of being a part of the UHAUL community worth it. Especially from the consumer stand point. The experience I have had at UHAUL of Park Slope has been uncomfortable. And at times, quite prickly, and indifferent. A team member gave my key card to one of my staffers without informing me. That is lazy and in direct communication. Which in sum is a lack of effort. Maybe the UHAUL team feels a little pushed to the side with a new person less system that keeps labor cost down. Most times in these situations team members can take more short cuts as a form of rebellion. Which is dangerous for any brand, or service based business. I feel the experience can be more user friendly for the customer. Hopefully this improves in the future.

Kenneth Fitzpatrick  |  Online Move In 
Rating:
3.0

It took us an incredibly long time to find the unit and figure out how to access it — clearer instructions are needed.

Elena Freck  |  Online Move In 
Rating:
5.0

The ease of obtaining a storage due to the quick access of how you can sign up for a unit.

SAMEAK LEVINE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Neill  |  Online Move In 
Rating:
3.0

Very crowded staff was not helpful and had a problem getting help had to figure out how to get the plastic off the door to gain access with no help

Kelly Bargisen  |  Online Move In 
Rating:
5.0

I actually ended up having to cancel my storage reservation but your customer service was excellent and I received a refund promptly, thanks!

Greg Simpson  |  Online Move In 
Rating:
1.0

My service here was TERRIBLE. It’s been problem after problem with them since I started renting with uhaul. I’m actually disgusted.

QUANN'YEJAHMIR-ANTHONY DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Baez  |  Online Move In 
Rating:
4.0

There were bugs flying everywhere. We hope they don’t get into our boxes

Jeffrey Rosenkrantz  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Richard Romo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elbio montiel  |  Overall Experience 
Rating:
5.0

The lady who attended me was very nice and professional !

Delves r Espinal  |  First Impressions 
Rating:
4.0

I've been renting a storage unit for a few years. I'm so satisfied with the service. The Manager & Cistomer Service agents are very professional and welcoming which helps put me at ease.

Kim Mcnichol  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtwyn Johnson  |  Overall Experience 
Rating:
5.0

Did you ever apply the first free month as indicated online when I rented the truck and secured the unit at the 4th Ave brooklyn location? James doherty

JAMES DOHERTY  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Maksym( Twinkle Group LLC) SHEMET  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Maksym( Twinkle Group LLC) SHEMET  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JANETTE MAYERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milta Nieves  |  Overall Experience 
Rating:
5.0

The whole experience was seamless. Thank you. One thing I forgot to mention when I was getting the paperwork settled is that I was told an alarm would go off after we untied the zip tie and opened the door to the unit we were transferring to. The alarm did not go off, however.

SUZANNE GILCHREST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWANNA ECHEVARRIA  |  Overall Experience 
Rating:
5.0

MaryBeth and others were quite helpful

MARCI PEPPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ceylan ecer  |  Overall Experience 
Rating:
4.0

The facility is great. Clean, climate controlled, easy to navigate, wide aisles. The free use of dollies is a life (and back) saver. Once I figured out the check-in, elevator use process, it was smooth sailing. I don't recall being informed that I would receive instructions in an email. This is no reflection on your rep. Marybeth was great. Patient, thorough, professional. I just don't recall being informed about the instructions email. Had I known, I would not have experienced the frustration caused by the delay in completing my move due to not being able to use the elevators. I am grateful to the Park Slope location Manager, Amanda, who was gracious enough to answer my call for assistance with texted instructions. A+ Lastly, I did experience some problems with the card reader in the elevators. At times it would not recognize my information even though I had already checked in. In the final analysis, your products are great, convenient, and very much needed. Moving is so stressful, moving in a time crunch is a nightmare. Checking emails is not a priority during the moving process. Anything that can make the experience easier and less stressful, goes a long way.

Edwin Algarin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael and Tomoko Yates  |  Online Move In 
Rating:
3.0

Your office staff lacks knowledge, common sense, and intelligence. They need to be trained correctly on Uhaul protocols.

YESENIAA VEGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Oswald Camacho  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnnie Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Wenzel  |  First Impressions 
Rating:
5.0

I am very happy with my storage experience! The facility is very clean, secure, and well taken care of, and the people are helpful and friendly. I would absolutely use U-Haul of Park Slope again for future storage needs and highly recommend it to others.

Meredith Holt  |  Overall Experience 
Rating:
3.0

One day before, I did everything via online to start my moving seamlessly and immediately. But, in reality, I had to go to counter and waited and did everything again.

Jongwon Bae  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Merian Dejesus  |  First Impressions 
Rating:
4.0

Not enough carts...

jennifer rawe  |  First Impressions 
Rating:
5.0

The staff there a great

Jennifer Lovelace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myles Thornton  |  Overall Experience 
Rating:
5.0

Mary was thorough with what I needed to know about the storage.

Gloria Moylan  |  First Impressions 
Rating:
3.0

The storage was fine. However the staff were extremely rude and clearly didn't want to be there.

Thara Souphakheth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

priscilla perez  |  Overall Experience 
Rating:
1.0

My entire storage unit was broken into and stolen.

Sara Saldutti  |  Overall Experience 
Rating:
5.0

all was well......except pricing is mighty rough !

David Lopolito  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Blades  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debby Sams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RYAN SCAILS  |  Overall Experience 
Rating:
5.0

Bueno

Adriano Almanzar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Waniga  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna Chilikov  |  First Impressions 
Rating:
4.0

A senior citizen discount would have been good.

hilda Cabrera-rivera  |  Overall Experience 
Rating:
5.0

Danija McLeod & Her Manager Amanda Dowden were meticulous and how they handled my accounts. They were very compassionate to my needs. They went above and beyond to work with me to make sure my property and items were safe!!! Thank You!!!

Sandee Saunders  |  First Impressions 
Rating:
1.0

They were great.

louise Cozzi  |  Overall Experience 
Rating:
5.0

I enjoyed my stay at U-Haul and if I should ever need storage again I will come back to the park slopes store the Storage at U-Haul was always clean and customer care was always courteous

Regina Burton  |  Overall Experience 
Rating:
5.0

Andre was especially helpful & professional providing solutions we hadn’t thought of which made for an easier move on a bad weather day. The workers all seemed to work together well making for a nice environment in general.

CherylleM Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMERON JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael mc guire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Brody  |  Overall Experience 
Rating:
5.0

Superb experience with staff and facility!

Tamara Curtis  |  First Impressions 
Rating:
5.0

Great facility. I always felt like my items were safe.

James Camali  |  Overall Experience 
Rating:
5.0

I had my 2 bedrooms stored there for over two years and every thing was as if it was just as I put them. I occasionally come to check and the staff is always forever graceful and helpful.

GARRY SEVERIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IRINA BASEVICH  |  Overall Experience 
Rating:
5.0

Staff was friendly, courteous and patient!! Thank you Paulia, Tya and MaryBeth!

Debby Sams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose H Arevalo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Okebiyi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUGENE DADDIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JATANIA MOTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLNER  |  Overall Experience 
Rating:
3.0

While I unpacked and loaded my space, a loud alarm would go off intermittently and this added a layer of stress and discomfort to our experience. This occured on a number of visits to the space Also the magnetic stop my card did not work on the outside sensor adding to the stress of our experience.

Johanna Spoerri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELO TORRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebastian Schuster  |  First Impressions 
Rating:
3.0

Some staff are not helpful when asking questions and fail to provide the requisite information needed to act efficiently.

JAMAL SIMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN SCHREIBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maribel Bueno  |  Overall Experience 
Rating:
1.0

Terrible

Sophia Beale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALIA HEIDEL  |  Overall Experience 
Rating:
2.0

The alarms constantly going off is insane and extremely unpleasant. I’ve been in and out of the facility on various occasions and this is an ongoing problem, not a one time thing. Besides being extremely unpleasant, there is no point in having alarms if the entire staff has been trained to ignore them. (Which is exactly what they told me to do) I also think you need some sort of trash removal service. I would have happily paid to have the stuff I no longer needed taken to a dump for me if that was an option. Would be a win-win for you and your customers

Jason Feinberg  |  Overall Experience 
Rating:
5.0

Great service the ladies at the desk was helpful especially for a person moving into a new place.

Neal Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra waka  |  Overall Experience 
Rating:
5.0

The customer service very nice, willing to guide you to the right place.

Jose H Arevalo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS VARGAS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DORJEE LHAMO  |  Overall Experience 
Rating:
3.0

A lot of homeless people

Sebastian Guerrero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICA LINDERS  |  Overall Experience 
Rating:
5.0

Ms Sophie was very nice and understanding and helped me regarding my issues. Thank you so much!

Sandra Dacuyan  |  Overall Experience 
Rating:
4.0

The moving in after hours was bad , no instructions for checking in specific to the location . But DANIJA at the park slope location is excellent 5 stars for her

DOUGAL GRIMES  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sherry Showell  |  First Impressions 
Rating:
4.0

Very helpful and convenient at the Parkslope location and the staff are professional.

Jashane Plowden  |  First Impressions 
Rating:
5.0

Very good service this location is the best 4th Ave Brooklyn

Brenton Babb  |  Overall Experience 
Rating:
5.0

Very easy and pain free experience. I had to store things after a flood, and this was perfect.

LOIS ARONOW  |  Overall Experience 
Rating:
5.0

Happy to have you serving the community. Just keep it up.

mohamed salim  |  First Impressions 
Rating:
4.0

The counterperson was extremely helpful.

victoria doyle  |  Overall Experience 
Rating:
5.0

Cory was an amazing guy and totally helped me out in a difficult situation at a late hour on a weekend. Much appreciated and above and beyond! He is an asset to the company.

Kimberly Keenan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

caridad marin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarajane Bradley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paulia Bernard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nellie Rorris  |  Overall Experience 
Rating:
4.0

I am satisfied for now.

ANTHONY ANYIAM  |  First Impressions 
Rating:
5.0

The Customer Service Rep. was extremely professional. She was helpful in many way. I am so sorry that I forgot her name. I should have written it down. Please let her know I greatly appreciate her politeness and accuracy. Sincerely, Zlona Zlon. Storage room 22057.

Zlona Zlon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Carlisle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Larkey  |  Overall Experience 
Rating:
5.0

Stuff was the best!!!

Jennifer Lovelace  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

courtney given  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Lally  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

reginald Barrow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW GLOVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernesto Mollinary  |  Overall Experience 
Rating:
5.0

Best storage and staff ever!

CIRILAROSE SANTINI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph DeSapio  |  Overall Experience 
Rating:
3.0

The ability to navigate to the actual location online... to cancel service or to contact the facility is an utter embarrassment. The Uhaul site and automated system is not geared to the self storage customer. Its a tangled web that is not service by the call centers. There is insufficient staff to handle phone calls. In person one is confronted with a disinterested representative. Your staffing is woefully disappointing.

CHARLES HARBUTT  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lida Darmian  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margarita Maldonado  |  First Impressions 
Rating:
5.0

They were extremely busy but every single employee was very helpful and kind. I’m very impressed with how smoothly they handled the chaos! Excellent excellent group of employees that made moving out so stress free. Thanks!!

COURTNEY ROHLK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Beauregard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marco Nocella  |  First Impressions 
Rating:
5.0

I emptied the storage unit because I got rid of some items and was not storing very much in the unit.

Erica Wright  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Markes  |  First Impressions 
Rating:
5.0

Very clean facility, very safe. Loved there was a place for clothing and things u didn’t want anymore. Will highly recommend to others!!

LINDA VALENTINE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lara Kazan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOHDAN NOVOSAD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHANITALATRICE MILLER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANTHONY GUARISCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brit Redden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cherae Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZUI LIEBERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasir Elhelwa  |  Overall Experience 
Rating:
3.0

Overall I can't really complain. But for the sake of suggestions for how the process could be improved, I have three things to note. (1) In terms of unit sizes, my unit was a bit too small for what I needed, but there was no way for me to know that when deciding what size unit to get. I got a 5'x5'x8' unit, and it was labeled as "studio, one or two rooms." The stuff I was storing could fit in a small guest sized bedroom, or in a little corner of a studio apartment, so I thought I would be fine with the 5'x5'x8' unit. It was just a bit too small. Some more accurate information on the front end would be helpful to allow people to know what size unit they need without having to undertake in a trial-and-error process. (2) When I made the storage reservation, the website info told me I'd need to supply my own lock, but it did not specify that a particular type of lock was needed. So I brought my own padlock, but when I checked in, I was told I specifically needed a disc lock, so I had to buy one there and incur yet another unexpected charge (a common theme in the world of moving). I understand that the disc locks are stronger than standard padlocks, but I should still be able to choose what lock I use as long as it fits on the unit door, and just deal with the additional risk that comes with using a slightly less durable lock. (3) The alarm. When I started moving stuff into my unit (after I had officially swiped my security card to check in and disarm the unit), an alarm started going off and I didn't know why. I eventually discerned that the alarm probably sounds if something is blocking the doorway of the unit for a certain amount of time. This was never explained or cautioned ahead of time, which is never a cool thing to spring on an unsuspecting customer. It's also just not a sensible security feature to install. When I'm trying to squeeze so much stuff into such a small unit (see point #1 above), I can't stand inside of the unit and also load everything into it while I'm standing there, so naturally I need to stand in the doorway while playing storage unit Tetris for an hour and a half (actual time it took me to arrange my stuff in a way so that everything would fit). That alarm feature for merely standing in the doorway, or having an object in the doorway while I'm actively trying to load the unit, should either be removed altogether, disarmed while people are actively filling the unit, or at the very least, there should be a warning about that feature in the paperwork ahead of time and/or there should be signs notifying people that a super obnoxious alarm will sound if they dare to try loading their own storage unit while having the audacity to stand with just one foot directly below the open unit door.

Evan Gottstein  |  Overall Experience 
Rating:
3.0

Staff was not very friendly or forthcoming. Didn’t have my answers to my questions and was very rude.

Thara Souphakheth  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

terrincia jackson  |  Overall Experience 
Rating:
2.0

One of the employees there got in my face and tried to physically threatened me for placing items in the recycle section

Armando Bravo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARYL LOPEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cihai Sun  |  Online Move In 
Rating:
1.0

Was locked out of unit with lock that said I had not paid rent (even though I had) and it took 1.5 hrs for someone to come open it.

Taylor Culbert  |  Overall Experience 
Rating:
5.0

Every person was professional and very helpful at the Parkslope location. I live in CA and I was unfamiliar with NYC. I want to especially thank Ms. Sophie for all her advice and help!

TATIJANA SUTKA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Wandzilak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikhil Kapur  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CANDACE CLARE  |  Overall Experience 
Rating:
2.0

Staff there, possibly manager with short purple hair was very impatient, rude and disrespectful she was on the phone the entire time and I decided to cancled instead and head over to cube smart

PHILIPPE SAINVIL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANAS IALA  |  First Impressions 
Rating:
2.0

staff were VERY VERY unhelpful. I asked for a seond staffer. FANTASITC EXPCELLENT staff is DANILA MCLEAON who arranged for my truck at 7 am- 11 am. The staff who assigns uhaul storgae units int he afternoon were TERRIBLE: nonverbal, uncooperative, unlpeasant, and made me wait excellsive time fro their own conveniences. AGAIN, the MORNING STAFF IS GREAT

CATHERINE LOVELESS  |  First Impressions 
Rating:
4.0

Easy seamless experience. Friendly service and helpful in showing me where the unit was and ensuring it was unlocked and ready for use.

Tina McIntyre  |  First Impressions 
Rating:
4.0

my card did not work, so I had to stand on line at office with other customers doing many other types of transactions (renting trucks..), when attended the experience was very good, but since it was past 8 as a I was moving out, it was complicated getting back into facility, sliding doors stop working, me and many patrons trying everything to get in. My card stop working again so could not get back my 3rd unit to finish emptying it (and office was closed), I stopped a customer care person on her way to leave work so she can swipe me in so i can get back to my unit and my daughters who was upstairs helping. I am sure other folks get in these types of situations. Someone needs to develop better workflow for the day and evening.

javiel Mercado  |  Overall Experience 
Rating:
5.0

Rhandi was super helpful!

Christopher Barnes  |  First Impressions 
Rating:
4.0

Really nice staff in the lot. Tried to access storage after 6 pm on a Sunday and could not get in. Someone was coming out and we were able to go inside. Not sure why doors were locked.

Deidre Burton  |  First Impressions 
Rating:
1.0

Confusing access, no parking spit on the premises. Nobody there to welcome you.

Francesco Bertelli  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alexander Pemsler  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Cherae Ward  |  First Impressions 
Rating:
5.0

THANK YOU SOOO MUCH MS.SOPHIA

Chyna Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna Fuentes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Pearson  |  Overall Experience 
Rating:
2.0

There was a huge, slow moving line to get anything at all. I first had planned to rent a van and a storage unit but was talked out of renting my storage unit until the next day because I had arrived so close to office closing hours (I had reserved for 6:30PM). Instead I had to keep my rental truck parked on the street overnight, full of my stuff, and only realized the next day that it was totally unnecessary. They could have assigned me my storage space and I could have used it later that evening, since there was access until 10PM. I felt like the person behind the counter didn't want to deal with it so close to quitting time. I also never got the dolly I had rented, even though I was still charged for it. The system in the building itself was confusing and I had to run back and forth several times in order to get my key card to work. That said, the manager was friendly and helpful and the guy I dropped the van off with at the end of the day was nice, as well. The person I first dealt with was not.

Elliot Taub  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia Dufour  |  Overall Experience 
Rating:
5.0

The lady that helped me was FANTASTIC! Super helpful and got me set up very quickly! She deserves a raise!! Lucky to have worked with her

Jahaira Fernandez  |  First Impressions 
Rating:
1.0

It took me 3 hours to get everything out of my truck and into the self storage. In that time, the business closed and parked a truck sideways at the gate. This blocked me into the parking lot over night. I had to walk two miles to my destination and then two miles back the next morning to get the truck.

Joshua Mallow  |  Online Move In 
Rating:
4.0

I had some issues with the self check in which made it necessary to come back during office hours. Once resolved the following day, everything went smoothly.

Boris Derow  |  First Impressions 
Rating:
5.0

The usual fine service from the helpful, efficient staff.

LEE DANIELS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evangeline Timmons  |  Overall Experience 
Rating:
4.0

Could be clearer guide to where units are in floor

Queen Arsem-Omalley  |  Online Move In 
Rating:
5.0

Every single employee at this Uhaul is a gem! They are all so kind and helpful to not only myself but all other guests that I witnessed. Thanks to them, the stressful experience of moving is made a lot better.

Anosha Minai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEENA MONTEMARANO-DUMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Tishchenko  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly

LEROY BRANCH  |  First Impressions 
Rating:
3.0

Alarm went off regularly for no apparent reason. It was so loud and lasted so long that I felt I was losing my hearing. This has been happening for months.

Bartek Wydrowski  |  Overall Experience 
Rating:
1.0

Some of the staff are very rude and un helpful.

Emmanuel centeno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie Magwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohit Krishna  |  Overall Experience 
Rating:
5.0

The general manager: Miss Amanda is a consummate professional. Miss Amanda was very professional, sincere, helpful and kind. Miss Sopia/Sofia is very nice, kind and professional. Mr. Louis and Mr. Andy are awesome individuals! Miss Sophia/S

royal brigannte  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Travis Rew-Porter  |  Overall Experience 
Rating:
5.0

Excellent staff and Manager. 5 Stars for Amanda especially.

Salvatore Bonito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genesis Flakes  |  Online Move In 
Rating:
4.0

I got differing information about the move out process. Online it’s says it can be done completely online and to leave your card in the unit. I asked an employee to make sure and she told me I needed to return the card to the front desk. When I went to the front desk to return the card the associate told me the card was just trash now and I was free to go. I was still being asked to pay next month’s rent on my account online and when I called to correct it they said I needed to receive a check out form. 4 different answers in 4 different places was very confusing.

Kyle Boutin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Willomon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rolando Burnham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANEL HOWARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason McElroy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Isabel Oyuela-Bonzani  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Austin Sapien  |  Online Move In 
Rating:
3.0

This is not at all the fault of the staff, but my experience moving in was so disorganized! I place the blame 100% on ineffective systems, not at all on the staff, who, as I said above, were friendly and helpful. To begin, although I had made a reservation in advance online, local staff did not have access to that information. Fortunately there were units available in the size I needed, but why have me select my unit size in advance if that information is not going to be shared with staff? Then, there were several issues with the unit itself. First, I was sent to a unit that was actually already occupied--again, I blame record-keeping rather than staff, who are trying to do their best with a system that's not giving them the information they need. Then, though staff (reasonably) believed there would be a lock inside my unit, this was not the case. Every time there was an issue, I had to go back down from the fourth floor to the office and stand in line. It was a needless waste of my time, and of staff's time continuing to help me with these issues on a busy first Monday of the month. This is why I rate my experience "average", although, again, everybody was very helpful. What would have been more helpful would have been if 1) staff had had access to my prior reservation 2) staff had had access to an accurate record of which units were available 3) available units were actually fully equipped with lock, OR, it were known that the unit did not contain a lock so I could have just grabbed one before heading up.

CJ HOLM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Serrano  |  Overall Experience 
Rating:
3.0

For both the truck and storage unit rental, I ended up having to wait in line for ~15-20 minutes to 1) get the truck keys (and provide information I'd already submitted online) and 2) figure out how to check in to the building to access the storage unit. Several employees gave conflicting information about how to check in until I eventually stood in line to talk to someone at the counter. Online check in sounded like it'd save me time and avoid the line but that wasn't the case. There also wasn't a padlock left in the unit as indicated online for using Rent Now. However, every employee at the counter was patient and helpful with any questions I had.

Austin Johansen  |  Online Move In 
Rating:
5.0

The best storage ever ... everything easy and smooth I love it

MOHAMED ABDOUSSALAM  |  Overall Experience 
Rating:
5.0

Sophia absolutely made my experience at the Uhaul Parkslope location a positive one. She was approachable, knew all the answers, and put me in touch with someone who could help me, with selecting a new storage unit when the one I reserved was too small and with someone to find a place to park the truck to load/unload. The guys outside really helped me too when I needed assistance getting a spot for loading/unloading whether it was moving trucks or speaking with others to coordinate parking shuffling. Unfortunately, I didn't catch their names to specifically mention them here, but I want to be sure I still give them credit.

ALEXA LOUSTALET  |  Overall Experience 
Rating:
5.0

Just keep up the good work Ms Sophia, very good management.

bertina layne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Gomez  |  First Impressions 
Rating:
5.0

Amazing customer service!

TATIJANA SUTKA  |  First Impressions 
Rating:
5.0

Easy!

JERRY ARDIMENTO  |  Overall Experience 
Rating:
5.0

Astonishingly helpful staff. Amanda went above and beyond. To find helpful staff anywhere these days is rare. This I would not imagine for a storage facility. Many many thanks to the staff and the Manager that educates them..

Salvatore Bonito  |  First Impressions 
Rating:
3.0

Not all staff is bad but majority act like they don't want to be there or like you're bothering them, and I didn't like the hounding for payment two days after due date, but overall it was an okay experience

Monique Cooke  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

SOPHIA KRAYNIK  |  Overall Experience 
Rating:
5.0

From start to finish this facility and it’s staff were amazing! They are so friendly and very helpful. My daughter had to move out on her own and upon being in the property everyone was helpful in showing her where to go and helping her. When calling to close out the account Sophie was so nice and very helpful. Customer service was above and beyond! I would highly recommend!!!

Michelle Ruiz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia Littlejohn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth Smoot  |  Overall Experience 
Rating:
3.0

Excellent customer service from staff, but there are not enough people behind the counter to trouble shoot and assist. No one should have to wait in a long line for simple request or question.

Chirlane Mccray  |  Online Move In 
Rating:
5.0

Plenty of carts available makes moving easy.

JERRY ARDIMENTO  |  First Impressions 
Rating:
2.0

Paulia and other staff members were very helpful! I was very disappointed that corporate policy dictated that moving my storage unit to another of the same size, on the same row and floor meant raising my storage rate.

LENOX WANJOHI  |  First Impressions 
Rating:
4.0

Uhaul storage should allow customers to access their belongings 24/7. Charging a fee for unfolded blankets is condescending & patronizing. Charging close to five dollars a gallon for gas is outrageous. Especially tacking on the gas service free. The element of customer obsession is lost here. One of the most high stress points in moving is finally dropping off all equipment.. during this phase, uhaul lacked in the smoothness of “drop off”. The final phase should be as smooth as possible in my opinion. Aside from this and unit accessibility.. my experience was good

Alexis ASKEW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Grammer  |  First Impressions 
Rating:
5.0

Staff was incredibly helpful and friendly i felt very welcome. I couldn’t figure out how to check in and out and they were super helpful with me.

Penelope Freire-Laree  |  Online Move In 
Rating:
3.0

Know what kind of locker and where the locker will be located (upper or lower) before signing your contract.

Shade Akinde  |  First Impressions 
Rating:
4.0

There were not many staff working considering it was one of the busiest moving days of the summer (June 30th), but staff were attentive once the long wait in line was over

Jessica Gunson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Zeidner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Feigin  |  Overall Experience 
Rating:
5.0

I'm not Mark Shaw, who booked unit 11000; rather, I'm David Welsh, in KY, who actually paid for storage in this unit of my late son's stuff, moved into it by his friends. My (very remote) experience with Parkslope U-haul has been very favorable, with one exception - - sometimes getting the phone answered takes a LOOOOOONG time and answerer may be at a corporate office somewhere else, rather than at Parkslope U-haul.

Mark Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Fong  |  Overall Experience 
Rating:
5.0

Facility is so accessible to move furniture in and out and staff were well organized and accommodating. Very helpful to have UHaul truck rental in the same place.

Brooke Masone  |  Overall Experience 
Rating:
5.0

Great staff, very friendly and helpful 😀

Alicia Owens-Miller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DESIREE TORRES  |  First Impressions 
Rating:
5.0

staff is very friendly, helpful, and accommodating

Joseph Bueno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Odum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE LEAKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marylin warrick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Marion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVINGREGORY MC CORMAC  |  First Impressions 
Rating:
5.0

Awesome Job!

Shanice Thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAREEMR CHARLES  |  Overall Experience 
Rating:
4.0

24 access would be great

Johnny Neak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin Acety   |  Overall Experience 
Rating:
3.0

The complete lack of trash cans is a pain in the neck. Also, the very long lines for service at the cashier is a bummer. The max security system was French failed and I had to have my card remade. Even then it failed half the time. So all in all it failed more than it worked (card reader in elevator did not function properly). Also, the keys to my lock were stolen and uhaul has no contingency plan in place when this happens. I brought in a locksmith but it was quite complicated to schedule to follow policy: too complicated.

STEPHEN MACKNIK  |  Overall Experience 
Rating:
4.0

It was unclear what line to stand in to pick up a key for a truck, to get information, etc. I was also given unclear information about how to use the elevator and had to come back to ask for clarification. A paper handout describing where and how to input your code would be helpful if employees don't have time to explain the process.

Faith Meixell  |  Online Move In 
Rating:
5.0

Thank u much I appreciate ur services

Joy Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NINA MEJIA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawne Eng  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKQUELINE WILLIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lovsky Laguerre  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roberto Adsuar Valdes  |  Online Move In 
Rating:
4.0

Everything was good, but there was a deafening alarm that kept going off for unknown reasons - not great

Kent Jones  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MICHELLE CLARKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Pinto-Grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Ruiz  |  Overall Experience 
Rating:
4.0

The facility was well lit but the units themselves can be pretty dark.

Soren Hasen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis Magee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne Tolbert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kevin tang  |  Overall Experience 
Rating:
4.0

The line was extremely slow moving. One of the girls behind the counter was extremely rude and off-putting -- making me feel as though she was doing me a huge favor by helping me. Se was the youngest girl of the group. The others were friendly enough. There were also some computer glitches, or so I was told, making my wait time close to an hour. Too long.

Michael Sottile  |  First Impressions 
Rating:
2.0

The unit we reserved online was not available on our scheduled move-in day. The staff member/cashier was rude when we asked what happened. Then she fought with another staff member about showing us available units. The other staff member was nice and helpful but didn’t have the information we’d given the first staff member, resulting in wasted time showing us the wrong size units. She eventually found one that could work, but didn’t take the U-Haul lock off, so we had to go back down to the desk for help. While looking for a unit, we passed through a couple areas that smelled strongly of garbage.

Kelly Guiod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Chevat  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Vazquez Diaz  |  Overall Experience 
Rating:
5.0

I would like to say Thank you very much. for the person that help me with my papers from closing my storage unit is a dedicate worker. Her name is Ms. Danija McLeod. I would come back just for the excellent service that I received from her. I also rented a cargo van that same day for several days. I even recommended a friend to have a storage there, based on the excellent service that I received from your employee Ms Danija McLeod. She is so professional and was so nice. She made me feel very comfortable and showed me the best customer service experience when I was there. She should get the recognition she deserves. She is a outstanding employee. She was very delightful and kind with my last day of storage and also my rental with my cargo van, very pleasant. Loved it. I would like to say Thank You for the excellent service that you gave me. She definitely should get the recognition she deserves from uhaul also. Please inform your employee for the excellent services that she gave me. Thank you again Damaris Melendez

Damaris Melendez  |  Overall Experience 
Rating:
5.0

Everything was terrific, though it was a bit challenging having to climb stairs to get to the unit itself and not be able to bring a hand cart right to it for loading/unloading.

DEIDRE LEIPZIGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anika Sumush  |  Online Move In 
Rating:
2.0

I have a problem with me closing out my account on Sunday, May 9th. My payment is due the 2nd of each month and I paid on April 28th which was in advance and when I inquired about the procedure for technically only having the storage for 7 days and asked if my account could be prorated I was informed that if you pay your fee 1 day before or 1 day after the fee is not prorated and that was not explained to me the day I closed my account. I also said if you rent out that same storage unit that same day you will charge the new customer for the entire month and I consider that stealing and unfair practices. Therefore I will never recommend anyone to U-HAUL Storage.

Cynthia Gamble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN BOMBA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Pridgen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug Rassner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vanessa Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sunshine Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLEY FERGUSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia Narcisse  |  Overall Experience 
Rating:
5.0

Nothing compares to uhaul facilities

VALERIE GUSTAFF  |  Overall Experience 
Rating:
5.0

My brother passed like 2 months and I had to clear his apt the last 2 days. I like the extension of utilization of your vehicles without problems. I am in an emotional state right now and U haul has shown me nothing but great support. Thank you so much from the bottom of my heart which hurts so much rte now. THANK YOU

GILBERTE GILLETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth lopez  |  Overall Experience 
Rating:
5.0

This uhaul exceeded every expectation I had for storage and moving. Clean facility. Nice staff. Super easy to get in and out. My only wish is that I knew about uhauls operation previously. Absolutely A+. You should advertise way more. Moving is horrible and this facility made it so much easier.

SUZANNE SCHUMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikita Duke  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SINJE LESEMANN  |  First Impressions 
Rating:
5.0

Great job!

Theodore Ullrich  |  First Impressions 
Rating:
5.0

Even when lines were long, the staff kept it moving and were pleasant. Feels like the place is being run really well! Thanks you

Evin Liljengren  |  Overall Experience 
Rating:
5.0

Great doing business with you!

David Smith  |  Overall Experience 
Rating:
5.0

Parking near the storage units was at times difficult to find. Making it a bit of a chore to load & unload items. Otherwise, it was a well run facility and my experience was a positive one. The staff was great, and extremely helpful.

NILES CRUZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BARSOTTELLI  |  Overall Experience 
Rating:
5.0

Sophia, the General Manager of the 4th Ave Uhaul in Park Slope was truly incredible. She helped me with my truck and storage reservation with efficiency and kindness!!! Thank you Sophia!

Margot Protzel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRITTANY BURGGRAFF  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jennifer steele  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NANETTE VILLANUEVA  |  First Impressions 
Rating:
5.0

Friendly and helpful staff, clean facilities. Easy check-in and check-out.

Adriana Joseph  |  Overall Experience 
Rating:
5.0

Spent 10 years renting units there. Scaled down from 2 lockers to a medium then a smaller one as the years went by. The facility was very helpful & convenient. In 10 years, I figure I must have spent around $12,000.00 while there! Guess I somehow helped the massive renovations & expansion. The place is great. Accessible, helpful staff, kept clean as well as climate-controlled. It was a good experience. Thanks!

DONALD SCOTTI  |  Overall Experience 
Rating:
5.0

A client for many years Excellent service

ROSE POLO  |  Overall Experience 
Rating:
4.0

The mattress cart seemed very narrow and wouldn't fit my mattress. I don't know how many people have this problem, but it would've been a huge help to have it fit on the cart.

BRITTANY BURGGRAFF  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david cornick  |  First Impressions 
Rating:
4.0

Hello, I left my Cardinal of Canada Jacket in the Uhaul van that I rented yesterday from the Park Slope, Brooklyn, NY location. It is a navy blue coat and was left in the front seat. I am trying to get in touch with a representative from the location but am having difficulties getting through. Please let me know if you can assist or point me in the right direction. Thanks!!

George Reed  |  First Impressions 
Rating:
2.0

I moved out, informed them but I forgot to take the lock off and she is trying to charge me $600 and I was out before I should have even been billed.

Tammy Angel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID A SPEAR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine porr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cesario Zayas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenza Sebbar  |  First Impressions 
Rating:
4.0

Authentic!!! Pleasant workers and ez to navigate.

javon walker  |  First Impressions 
Rating:
5.0

The check in was easy and efficient. The young lady that checked me in was very knowledgeable and took the time to go over my reservation and make sure I understood the process. She even helped me figure the correct size unit I needed which was bigger than what I had reserved but exactly what I needed. She knows her stuff. Thank you again for being the best part of the customer experience.

Shondel Scarver  |  First Impressions 
Rating:
5.0

Conveniently located. Parking available. Hand trucks and elevators made moving in and out very easy.

Gregg Swiatlowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Strauss  |  Online Move In 
Rating:
1.0

The storage space itself was great—no complaints there. However, when I tried to ask about getting my rent for the last month pro rated (I was only using the space for the first week of the month), I talked with people over email, the phone, and in person and got a different answer each time, and don’t have my money back.

Zoey Cole  |  Overall Experience 
Rating:
5.0

I was surprised and pleased to be offered a free month of storage thanks to a one-day van rental. This proved to be just the ticket for absorbing some of our excess boxes in our local move. The facility was exceptionally well-organized, with clean and well-lit spaces and brand new equipment in top working order. I would recommend this facility to anyone looking for storage space!

DAVID INGRAM  |  Overall Experience 
Rating:
5.0

Great staff. Very professional.

STEVEN GRIFFIN  |  Overall Experience 
Rating:
1.0

Terrible customer service. Tried to rent storage on-line, system wasn’t working. Sat on hold for 15 minutes, then drove to location. Treated rudely. I formed I was not eligible for a free month, nor even a free lock. So much for being a good customer for more than five years. I see why you have such a low rating on yelp. Now I have two storage units. Still no free month or free lock. No recognition or thank you. Just rudeness.

RICHARD OMAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VITALI RYTVINSKI  |  Overall Experience 
Rating:
2.0

Expensive for a small space. When I tried moving out, on of the staff members were rude and unhelpful. The storage unit I had had no light just the light from hallway, when I went to grab some some things I needed my own flashlight.

Cesar Cruz  |  Overall Experience 
Rating:
5.0

Very well run operation. Highly recommend

SUZANNE SCHUMER  |  First Impressions 
Rating:
5.0

The storage was good but I was very unhappy with the trailer renting service

DALE LAWRENCE  |  Overall Experience 
Rating:
1.0

My storage unit was broken into / items stolen the the staff were extremely unhelpful.

Jessica Anderson  |  Overall Experience 
Rating:
4.0

Pleasant folks at the front desk. stressful job.

JASON CARTWRIGHT  |  First Impressions 
Rating:
1.0

Thank you for taking the time to read this over. I appreciate that you're working on making a better business. The whole experience working with the office staff was horrible. To purchase anything from a roll of tape or securing the storage unit took min. of 30 mins. I waited in lines for over an hour, with slow moving staff that didn't seem to care. I was given the wrong storage unit number and asked to wait back in line. After activating my entrance card it didn't work they told me to wait back in line. The second time it didn't work again and I was told they don't know what to do. So my wife and I had to share a single entrance card because your staff refused to replace it without me paying $5. The entire front office staff could not care less about the customer experience or helping in a timely manner. They gave everyone attitude knowing there was nothing we could do about it. The staff in the actual facility and working on the trucks was great and very helpful. Please feel free to contact me if you'd like to chat about what I have written. As things stand now I will never use Uhaul again and direct my friends and family to not use them either. Thank you, Alan

Alan Winslow  |  Overall Experience 
Rating:
3.0

Honestly... it took 30 min to finally get my storage unit! It’s so pricey compared to the size of it and then they ask 3 different contacts information! Please give us a break! But the staff was kind and helpful and the facility is clean.

marine kiesel  |  First Impressions 
Rating:
3.0

Overall i think the storage process was very seamless, but I didn't appreciate how there was a hidden fee for a lock, which is never mentioned anywhere I saw on the website when I made my reservation.

Paul Banegura  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Iyeshia Redrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ricardo novo  |  First Impressions 
Rating:
1.0

Honestly, this could have been a great experience. I loved that it was possible to move in out-of-hours, but I was shocked to discover that my unit was "upstairs". Although there was an elevator to the appropriate floor, there was no indication that I would then have to lift all my furniture up a flight of stairs to my unit. I would not have made this booking had I known, and it was not made clear at all during the booking process. This is a deceptive practice and will put me off ever working with U-Haul in the future.

MARC ATKINSON  |  Online Move In 
Rating:
5.0

Excellent rates and customer service at this facility.

MARY GANNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monee Burt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan Townsend  |  First Impressions 
Rating:
1.0

I’ve never had a worst time at a U-Haul location and I used to work in film production and was there all the time. The staff were completely incompetent and extremely unkind. All of their devices computers vestibules scanners for cards to check in to storage we’re not working adequately. Other customers and I would be wandering around trying to figure out how to do this because the staff would be so unhelpful. The only good part of this experience was when I was driving the truck itself and that was only a couple blocks..

Megan Welch  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert Delanghe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN MILLIGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD R CHANDLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirlea Stewart  |  Overall Experience 
Rating:
1.0

The process of renting the truck and using the moving helpers was really difficult. The movers were poorly booked by U-haul and on the loading in to storage side were booked for the wrong date. The Truck was delivered to me with an empty tank and the brakes on the truck were problematic. The staff at the counter were really nasty and I really do not want to ever go back to your office every again now that I have my belongings in storage. Your staff is really nasty and the everything about the truck rental was a disaster. Best, Charles Herzfeld

Charles Herzfeld  |  First Impressions 
Rating:
5.0

Need to be super clear what your terms mean - split level, upper level, etc

ALEXANDERFARHAD MALEK  |  First Impressions 
Rating:
1.0

Customer service is very poor. There is no continuity between the information provided and no one is held accountable. Different information is provided by staff at the location and via phones. Staff is extremely slow and unprofessional. The storage units are not as shown in the office/lobby. They are very poorly lit, doors don’t work well, and the are smelly/dirty/old. I had a very bad experience and will not be recommending or using U-Haul storage in the future.

Rene Gortat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randolph small  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Montilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA JENKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evangeline Halatsis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Raquel Penzo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN HAIN  |  Overall Experience 
Rating:
2.0

Your internet functionality is very poor. Pages load as fast as dial-up. Account integration between rentals and storage is poorly integrated. Modifying payment methods doesn't seem to work. In the 21st century I would expect more.

Charles Harbutt  |  Overall Experience 
Rating:
3.0

I was charge a late fee after my first month and I was told if I set up auto payment the fee was going to be reimbursed. I contacted customer service after it wasn't reimbursed and never got an answer.

Damian Lambert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Chandler  |  First Impressions 
Rating:
5.0

The only complaint that I have is that it's very hard to get through on the telephone.

RALPH KLEINMAN  |  Overall Experience 
Rating:
1.0

Rude. Didn't cancel my contract for 20 days after form submitted. Terrible customer service

James Orme-Dawson  |  Overall Experience 
Rating:
4.0

Everything was great but I must question why we are mandated to purchase a lock when we already had a lock. This additional expense seems forced upon customers. I’ve never had to do this at other storage facilities, uHaul and others, in my lifetime.

Peter Pavich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIME MCCOPPIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Woods  |  Overall Experience 
Rating:
5.0

I’ve been to this facility many a times.. yesterday, closed out my account as I moved all my storage out. I couldn’t have asked for a friendlier staff, better service and the ease of which it was conducted. I recommend them highly. Btw, their rates are more palatable than most others.

Zakir Sabry  |  Overall Experience 
Rating:
5.0

Convenient location and previous knowledge of your services.

george Saint Bernard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Matthew Hager  |  Overall Experience 
Rating:
4.0

Too much for an email

fiona mackenzie  |  First Impressions 
Rating:
3.0

The only thing was the instructions did not explain you need to enter your access code outside of the elevator.

Kristina Igoe  |  Online Move In 
Rating:
3.0

There were no maps available indicating where the storage unit was located . There was no information indicating which floor the unit was on. In addition, the staff was poorly informed and ill equipped to answer questions. They were rude when I informed them that my lock was not in my room and insisted that my lock was not included with my rate. Finally someone intervened and gave me a lock.

Howard Dessau  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH SHEBER  |  Overall Experience 
Rating:
2.0

Pros - convenient location and mattress dolly. Cons - the gate card didn't work twice when activated- had to wait 30 minutes inside. When I got to my unit you had to go up two sets of stairs to get to it - as I was unloading furniture this would have been a nightmare. The unit inside was dark - like a dungeon! I sadly had to load up all my stuff and go to another business to store my items. An elevator would have been really helpful

maria gaete  |  Overall Experience 
Rating:
3.0

The lines in store are inefficient.

BARBARAA HUBER  |  First Impressions 
Rating:
5.0

The whole staff was very helpful and made my moving in and out a 👏 wonderful experience 👏 Thank you . I wlill definitely use this facility again and also recommend it to friends. Thank you . MR DANIEL R. GADSDEN III.

DANIEL GADSDEN  |  Overall Experience 
Rating:
3.0

The physical plant was clean and well maintained. The staff is universally professional. But there are several issues: 1. The facility allows non-employees to roam around offering to "help" customers more in and out; most are well-mannered but some guys are aggressive and made the female customers uncomfortable and threatened. Only employees and customers should be allowed on the premises. 2. The facility is terribly understaffed. During busy periods, there was literally a line out the door because the same people process truck rentals as manage the purchase of moving supplies. On several occasions, I walked out rather than stand in line for 45 minutes during a pandemic when more than a few customers and employees were not wearing masks or had them dangling around their necks. 3. The staff fails to rigorously enforce a mask policy in the store. 4. There are frequently not enough carts available during busy periods. 5. The parking lot was sometimes so packed with vans that it was impossible to park in the customer section.

Jeffrey Talbert  |  Overall Experience 
Rating:
4.0

The wait time in the office was sometimes long and frustrating, no one was really available to help with random quick questions to even know if you had to wait on line or not. Otherwise the storage unit and services were excellent. Thank you!

ALISSA MCCUE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james feichtmann  |  Overall Experience 
Rating:
5.0

Very easy to access and convenient for moving. Would recommend having more parking and hand trucks available for use while moving items into/out of storage as I found there were too few of both

Graham Jordan  |  Overall Experience 
Rating:
5.0

I highly commend thst Ms. Hazel Sylvester remain as General manager of U--HAUL facility at 394- parkslope Bklyn N.Y

SYLVESTER WALKER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emma Holder  |  Overall Experience 
Rating:
5.0

I love the location at 394 4th Ave in Brooklyn. They have excellent customer service and the location is a New Yorkers dream....moving truck and storage all in one place. The hours of operation are the best of any Uhaul in Brooklyn and again can’t say enough about how the staff works together to service the clients. It’s wonderful to see.

Phillip Thomas  |  First Impressions 
Rating:
4.0

There was misunderstanding with the price of the storage I rented, so we were a bit disappointed. Other than that, the service was good and the location convenient and very clean. I recommend it.

Dessislava Sokolova  |  First Impressions 
Rating:
3.0

Move out was fine, service when I was moving in was not great. Rude and unhelpful staff.

Thomas Ness  |  Overall Experience 
Rating:
1.0

I am disputing my charge of 182.00 with American Express. I moved out early due to my safety. This storage became a homeless shelter. I was told that I would get reimbursed for the months I left early. I feel violated.

RACHAL AZANI  |  Overall Experience 
Rating:
2.0

Unfortunately, kind of a frustrating experience. had a few helpful staff members but I showed up with a mobile reservation and it was very unclear where I was supposed to go to get the keys, and then I went to the key pickup desk and the person there told me, 'if you don't have a key number, go wait in the line…', and I still don't really know what that means. I said I had an online reservation but she still said, go to the back of the line, which does seem to move quite slowly. Took about an hour of the rental time, and then when I got back, had a bunch of problems getting into the storage unit. Didn't get an explainer on the swipe-in system which is somewhat complicated, and came back and they did explain but I was in the system under the wrong name so I just couldn't get up the elevator at all and had to come back. So I had a ton of wait time that tacked onto my day significantly. I did have some staff who helped me out, but I was surprised that the process involved a lot of inefficiency and just wanted to pass along so you knew. I'm sure there's a lot that goes into all of this, and I know the staff is quite busy too, so many thanks and hoping this proves helpful.

Angus Davidson  |  First Impressions 
Rating:
1.0

The staff was very rude and made me not want to return again. Next time I will go with a different company in hopes that they have different standards of customer service.

heather vega  |  Overall Experience 
Rating:
5.0

Uhaul is the best. They are essential in every way. Especially our friends on 4th Avenue. Always warm and friendly, always clean and safe. Thank you!

Michael Keenan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Fagenblat  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tarmla Small  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Louis Pritchard  |  Overall Experience 
Rating:
1.0

DID INFORM ME OF HOW TO ACCESS MY UNIT AND ASKED MULTIPLR QUESTIONS ABOUT ADDRESS AND EMERGENCY asked for multople persons for emergency did not accept my address

Robert Leahy  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amir Elashry  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

marie lawrence  |  First Impressions 
Rating:
2.0

The men working on the lot are TERRIFIC! Kind, friendly, go out of their way. the men working in the storage space are terrific. Friendly and efficient. The women at the registration desk have much to be desired. I wish that it wasn't so gendered. The don't look at you in the eye, which is especially critical with masks. They don't try to be understood. They rather get more annoyed saying the same thing 15 times than use their eyes to help you/ There is not a sense of kindness, which made me think they are just not being paid enough. I will try to do as much as possible online next time so I don't have to deal with this group at the front

RENNE BLAKE  |  First Impressions 
Rating:
5.0

Everyone in the center was really helpful, especially Louis. He was extremely helpful in assisting us navigating the facility and even went out of his way to help us move a heavy mirror we were worried about.

Brittany Crosby  |  Online Move In 
Rating:
3.0

My experience was excellent until I moved out of my storage unit N1337 in July. The unit was rented immediately. Every week my contacrs and myself are being sent notification of unpaid cost and late fees. I have spoken to the various managers and they too confirmed that the unit was closed out and re- rented. Why is U-haul still senting out bills to me. I am deeply concerned. Why can't Uhaul get it together?

MARCIA REID  |  Overall Experience 
Rating:
2.0

incredibly rude and unhelpful.front desk staff. Curt, uninterested in helping out others. Eager to leave. Manager is very nice. Support staff have challenges. Otherwise, facility is fine.

George Hemingway  |  First Impressions 
Rating:
1.0

The front desk staff have poor attitudes and are curt if not down right rude and even disrespectful.

matthew faatz  |  Overall Experience 
Rating:
4.0

Had a wonderful experience storing my items here. Thanks for everything. I especially loved the hours.

Pamela Seales Brabelle  |  Overall Experience 
Rating:
3.0

My storage unit had a damaged latch when it was rented to me that I am hoping can be fixed.

Heather Davidson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafael Carranza  |  Overall Experience 
Rating:
3.0

The process could be streamlined with an app or mobile check in. Protocols could have been explained better. Given people are storing their belongings in the units, I would have liked a better idea of the contract.

Elissa May  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

laurie Clifton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCE SCHATZMAN  |  Overall Experience 
Rating:
5.0

The wait in line was a bit brutal, but my experience with Amanda was phenomenal. She was kind, pleasant, and answered all of my questions knowledgeably. Thank you!

ALISSA MCCUE  |  First Impressions 
Rating:
3.0

For me it was confusing at the start with the keypad check in and checkout for elevator access. Having someone there to walk you through the process would be great but because of Covid it’s understandable that staffing is limited. Nothing on website explains what split level meant, so I was unsure what to expect and explains why the unit heights are 6’ high. Thankfully I didn’t get an upper level unit or that would’ve been major issues. I love the online reservations!

Melnard Fogata  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kathy gueye  |  First Impressions 
Rating:
4.0

Figuring out the procedures for accessing the unit was a little confusing. I would have appreciated a sheet with all of the procedures in one place. The sheet I got was a contract, but it didn't explain how to access the unit, use the access card, elevator etc.

Christine Heller  |  First Impressions 
Rating:
4.0

I have not yet moved in, but my initial experience was hassle free and congenial which is important. Liked that there were cubes replicating the actual sizes of the spaces making it simple to choose and make a final decision. Only need I think might help, after getting the paperwork done, it would be helpful to be taken to the space as a first run-as its a huge facility and I don't like having to follow maps, even the most simple.a skill that I lack. Thanks to a helpful fellow tenant, I was able to find my space. Second run-no problem-as I now know where I'm going. That's my take on the experience. Thanks for reading. Enjoy!

Ayodeji Babalola  |  First Impressions 
Rating:
3.0

I came on Saturday morning to sign the contract on a space I reserved online. Thus needed to go inside the store to do so. The system to get in the store and the navigation for shopping vs. waiting in line for spaces vs truck rental were disorganized. I waited in line for over a hour. Perhaps adding staff during the weekends would be super beneficial to customers.

anna butler  |  First Impressions 
Rating:
2.0

Business model, facility, prices are all great. Customer service was an atrocity. I asked for clarification on what I needed to close my storage unit, they said “You gotta wait in line.” So I stood in line for one hour and 20 minutes. Then at the desk, asked to go get a picture, wait in line for another hour to close account. Was told by a employee on the lot that I could not park where the trucks park and was not offered a viable solution of where to park in exchange, met with attitude. Customer service will ruin your business.

Will Bakemeyer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria MarzellaToom  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kurt Nelson  |  Overall Experience 
Rating:
1.0

The storage unit that I reserved online was not available when I arrived and after waiting in line for almost one hour the associate assigned me a storage unit that was smaller in size then what I reserved without thinking I would notice. Then after requesting assistance to move to a larger unit they were completely rude and honestly the worst customer service experience. However, the storage unit is the cheapest around so I guess that comes with cheap customer service too. Very disappointed. I would have preferred them be honest about not having the unit rather than just giving me any available unit that was not the correct size.

Chance Byrd  |  First Impressions 
Rating:
2.0

Your facility is fine, however people are LIVING THERE. The staff in the office of this location is very unfriendly and lacking in customer service, although the staff in the actual storage area were much nicer and tried to be helpful. Based on these issues I chose to move to a different storage facility after my first month there.

Stephanie Pesakoff  |  Overall Experience 
Rating:
5.0

I had a great experience using U-Haul services at this location. Amanda, Louis, katelyn and Isabela were terrific. Very helpful, professionals and tend to all our needs. They were awesome. Thank you.

VICENTA DORSEY  |  Overall Experience 
Rating:
1.0

A square unit was referred To as a 5x7. When we complained we were told to speak to management. Then we asked for a 5x10 and the unit was locked. We wasted at leasts 1-1/2 hour moving boxes in and out of units.

Maximilian Marquardt  |  First Impressions 
Rating:
5.0

the amazing team that helped me was so nice and kind and amazing. those ladies deserve a raise big time.

emily ullrich  |  First Impressions 
Rating:
5.0

I will be writing to U-Haul HQ to recommend that you put in place a zero tolerance of abuse of your staff similar to e.g. the MTA in New York City - the communication style of your customers is generally abusive and your staff have a coping mechanism to tolerate it that essentially tunes it out ... it's quite something to observe ... added to this a number of staff at this location are African American. At this moment in time it's essential that you act immediately to address this. The staff at this location are wonderful, kind, helpful and putting up with an outrageous amount of aggressive behavior. I am not sure why that is happening, but it should be stopped and immediately.

Helen Billson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie Sue Hill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aaron Irwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA SMALL  |  Overall Experience 
Rating:
2.0

I made a reservation and it was not available, I was forced to move in to smaller unit or pay 100 dollars more for a bigger unit. Beyond disappointed that my reservation was not respected and I had to pay more for less. Additionally the unit I got has a huge beam that I was not told about.

Andres Guarneros  |  First Impressions 
Rating:
2.0

Compared with my experience at other local storage facilities this one was definitely below par. The office staff was not helpful or efficient and seemed annoyed by simple questions. There is a 2x1 foot column taking up precious space in the unit I was assigned which I wasn't told about prior to renting and only found out about when I started moving into the unit. I had to wait a half hour for someone to address this issue and then another half hour to find out there wasn't really another alternative; all the while paying my movers to wait around at $150/hour....This is not good customer service! Also there was food spilling out of two units, not to mention rodent traps everywhere. When I mentioned this to one of the staff they said, "well, some people actually live in their units" This seems completely unacceptable to me. How could your staff know this and not do anything about it? Not sure how long I will stay. It's not a bad facility but you should really work on your customer service.

Stephanie Pesakoff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Steckler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine Rodriguez  |  Overall Experience 
Rating:
5.0

Spoke to the agent two days prior to the need of the storage unit. All worked out perfectly upon arrival of the storage unit.

michael Tenteromano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtwyn Johnson  |  First Impressions 
Rating:
3.0

The entry was painful, the code didn't work, then the keycard was a struggle to be able to know which entry point to swipe into, there are at least 3 in the same area but I have to go the correct one.

Fernando Marmolejos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Smith  |  Overall Experience 
Rating:
5.0

Everyone was very professional. Amanda and Isabela were very kind, patient and helpful to accommodate us and our needs. We really appreciated all theIr help.

VICENTA DORSEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Agudelo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCIA CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Ziviello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Mejia Zuniga  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Stanley Williams  |  First Impressions 
Rating:
2.0

The staff aren’t kind or friendly

Yassa Johnny  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marco Groenendaal Perez  |  First Impressions 
Rating:
2.0

My customer service was very poor no real help or directions.

selema tinsley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devyn Tanwing  |  Overall Experience 
Rating:
5.0

I found all of the staff I observed were very pleasant and helpful. They took precautions of keeping themselves and clients safe with proper mask, gloves and social distancing. The storage areas were well lit, vended and clean. I would return and recommend to anyone to consider using this facility .

Valerie Washington  |  Overall Experience 
Rating:
5.0

Top staff and faculty.

James Walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

erin mcdonnell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony Maitoza  |  Online Move In 
Rating:
4.0

This facility has really stepped up for the times we are in. Someone checked in with me as I got there to ask if I needed anything as I was vacating one of our units and then when I checked out the person who helped me was extra helpful and patient.

JAYE MAYNARD  |  Overall Experience 
Rating:
5.0

Staff went out of their way to help us, even during a global crisis.

ELIZABETH NIERSTEDT  |  Overall Experience 
Rating:
5.0

Great place and very clean

SCOTT DRUMMOND  |  Overall Experience 
Rating:
1.0

after 6 attempts to have my contact information updated w/ the staff at uhaul, my ex spouse is still receiving emails regarding my rental & storage space (( billing, confirmations for van & starage facility, etc. )) instead of me. fortunately, my ex spouse reached out to me & shared the information needed but my ex spouse & I are not on good terms, have a difficult past & these communications were NOT an enjoyable experience associated w/ my move // storage experience. my initial booking was made in early march of 2020 & my ex spouse was still receiving emails as of this morning ((4/25/20)) instead of me *after 6 attempts // phone & in-person conversations w/ uhaul staff. one would hope one staff member at uhaul could have been successful at correcting this issue.

ryan jedlicka  |  First Impressions 
Rating:
5.0

Thank you so much

Jonathan Cosme  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cherie stewart  |  Overall Experience 
Rating:
5.0

I think the staff did a great job in taking care of me. I appreciate all the hard work and effort from you guys.

Johaness Serna  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

David Moon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Quinlan  |  First Impressions 
Rating:
5.0

There are a few places where improvement is needed. It seems one of the elevators is chronically under repair. Also, I had trouble loading the van when I moved out. It seemed there were a great many vehicles from the staff that were parked in the very few spaces that are available to the customers to get stuff in and out of their storage unit. I didn't notice before I moved out because I walked to my storage unit to drop off/pick up just a few things at a time. There were way too many UHaul vans parked behind the spots making it really hard to maneuver. I understand the staff need a place to park, but when say 10 out of 12 spaces are taken, the customers suffer. Lastly, it could have just been the day, but the bathrooms on the third floor and ground floor were a mess. I had used the 3rd floor bathroom two hours before and it was clean and stocked. I know you cannot monitor all bathrooms, but this storage space seemed to have a problem with the bathrooms just about any time I used them. Again, I know you have limits, but something must be done to serve the paying customers. Cheers!

Regina Cosio  |  Overall Experience 
Rating:
5.0

I found that all Staff were helpful and made this initial experience pleasant.

Valerie Washington  |  First Impressions 
Rating:
4.0

Very spacious and worth the price

Wycliffe Cush  |  First Impressions 
Rating:
2.0

No company communication flooded with an excessive number of bureaucratic unnecessary layers.

Roger Blanco  |  Overall Experience 
Rating:
5.0

Dear sophia, Paula or Marybeth. Dear Marybeth thank you and Uhaul so so much for helping me to get my things back, I've been your customer for 7 or 8 years until I had my misfortune, I really apreciate your help and I will recommend you always, I just recived 4 big bags and 1 small bag but there's supposed to be 4 big bags and 3 small bags, i' m missing 2 small bags, the 2 small bags are a store box with a pair of expensive cowboy boots and a small suitcase, the delivery driver said he had 6 bags In total but he only had 5 bags In total and said that's It, Please check this and find the other 2 small bags please = the small suitcase and the store box with the cowboy boots, thank you.

RAMADAN KARUCA  |  Overall Experience 
Rating:
2.0

Over-priced; website doesn't work to make payments. Also, the staff on the phone seemed incompetent when I tried to make payments, so I had to physically go into the store to pay my monthly bill. Is this 2020? Not according to Uhaul!

Joshua Stark  |  Overall Experience 
Rating:
5.0

A special Thank You to Kaylyn. She went above and beyond assisting me and my friend with move and the unit. She is very professional and kind.

RACHAL AZANI  |  First Impressions 
Rating:
4.0

The only complaint I have is the sometimes long wait to talk to someone at the counter. Other than that, super convenient, clean and easy access.

Emily Kustal  |  Overall Experience 
Rating:
5.0

Long wait for service because busy but everyone was very nice and helpful.

SANDRA MUSUMECI FOSTER  |  Overall Experience 
Rating:
1.0

The main reason im giving it once star is due to the poor customer service. They never closed out an account and now im being charged for a storage unit that i dont own.

Erick Molina  |  Overall Experience 
Rating:
4.0

n/a

KENNETH DAVIS  |  Overall Experience 
Rating:
3.0

Easy check in process. Only thing that was upsetting is that apparently if you check in online you could get a free lock. Noone told me this until after i checked in in person.

Shakola Walker  |  First Impressions 
Rating:
5.0

great

zo watanabe  |  Overall Experience 
Rating:
5.0

Excellent 5 star service. Argue ably better than any service in the tri state area!!! I would return here time after time every time I have a need for storage.

Louis Colon  |  Overall Experience 
Rating:
4.0

Staff were helpful and accommodating.

DARIEN THOMAS  |  Overall Experience 
Rating:
4.0

An ok facility

CHARLES AKINBOWALE  |  Overall Experience 
Rating:
5.0

I felt my personal belonging were in a nice safe storage area that was well maintained. I would definitely refer my friends to u-haul.

Hermino Flores  |  Overall Experience 
Rating:
4.0

The manager of this site is responsive, efficient and helpful. However my experience was that front desk staff is disengaged from customers, more engaged with each other, not very communicative

JILL ZUCCARDY  |  Overall Experience 
Rating:
5.0

Incredible staff, extremely professional and accommodating.

williams cao  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and the friendly staff

shiran arberman  |  Overall Experience 
Rating:
1.0

Longest lines for no reason. Ridiculous security measures. No carts. No parking, you park your trucks in storage parking- idiotic. Clueless employees.

Paul Rousseau  |  Overall Experience 
Rating:
4.0

The lines are to long it took me 20 minutes to get some help and not ENOUGH people working behind the counters and I was only trying to check out that's REDICULESS not happy about this

PAUL BAVARO  |  Overall Experience 
Rating:
5.0

Great !

Petra Ortiz  |  Overall Experience 
Rating:
5.0

I enjoyed the facility a lot and would highly recommend to friends and family.

Tamara Williams  |  Overall Experience 
Rating:
4.0

Open late which was a plus! The line to get set up with a unit was very slow and I had to go back through it three times to finish. The unit is perfect though! Worth the wait.

Brandon Roye  |  First Impressions 
Rating:
5.0

Everyone that works at this location were very helpful and pleasant they treated me with much respect and kindness.

Nydia Tirado  |  First Impressions 
Rating:
4.0

Your help expedited my move, thank you!

Kineta Wahl  |  Overall Experience 
Rating:
1.0

When I terminated my rental, the facility charged my credit card for an additional month. I am now disputing this but cannot get the facility manager to return my call. Bad customer service!

raymond christman  |  Overall Experience 
Rating:
1.0

I moved out earlier than expected because my unit was never set up on autopay even though that is what I requested at the time I signed up. I called and emailed the location SEVERAL times.

Esther Corvil  |  Overall Experience 
Rating:
4.0

since I am a first time customer, when I called and got a reservation number I though we had established a room and a price...spent a lot of time exploring different options. When I go there it wasn't

Saundra Gellis  |  First Impressions 
Rating:
1.0

Changed my res without telling me, reserved incorrect unit, switched my unit, had to leave my truck and $500 worth of belongings were stolen. Terrible company and even worse cust service- disgraceful.

Megan Ladoucheur  |  Overall Experience 
Rating:
1.0

For starters, there was an inexplicably long wait just to check in or pick up my reservation. In addition, the customer service reps were really rude and inattentive. I wasn’t happy with my experience

Jomina Joseph  |  First Impressions 
Rating:
5.0

We have had a very positive experience at this U-Haul recently as we prepared for a move and rented a storage unit. Everyone was very helpful and friendly and provided excellent customer service.

Meredith Holt  |  First Impressions 
Rating:
2.0

Service was very slow and unfriendly.

Michela Weihl  |  First Impressions 
Rating:
5.0

The staff are very nice and helpful. I the place is very clean and neat

Tanya suci  |  Overall Experience 
Rating:
1.0

Unorganized bad customer service hard to get in and out hard to find spot to park the truck and unload

Abdo Alkader Alomeri  |  First Impressions 
Rating:
1.0

Everyone was rude... From the storage manager to pick the associates... From the movement I walked through the door... No hello good morning::: Just what do you need our system is down...

Olivia Davis  |  First Impressions 
Rating:
2.0

There is an exceptional amount of slow time here. It seem many people aren't working and just hanging around. All the storage bays are blocked by staff personal cars, and noone gets up to help.

Sam Payrovi  |  First Impressions 
Rating:
1.0

The amount of time each person spends in line is absolutely ridiculous. It took me longer to get through the line than it did to load my entire storage unit.

Macy Morris  |  Overall Experience 
Rating:
5.0

The line was long but it was fast

CARYL LOPEZ  |  First Impressions 
Rating:
5.0

I am completely satisfied.

THOMAS TODD  |  Overall Experience 
Rating:
5.0

The woman who helped me was wonderful!! I didn't catch her name, but the receipt I have says "Sophia McCollins-Baboolal". Thank you!

Lisa Ziviello  |  First Impressions 
Rating:
1.0

Terrible place. Water fountain hasn’t worked for 6 months. Most carts are broken. Some members of staff are nice, but most are extremely rude. Avoid like the plague.

ryan huegerich  |  Overall Experience 
Rating:
5.0

MaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendly

LAURA WAHBA  |  First Impressions 
Rating:
5.0

I had help from Kaelynn, Ms. Diamond, and Nadiah (on the phone) that was EXCEPTIONAL. I told Ms. Diamond that they clearly hire workers who are both friendly and very helpful. I recommend strongly!

ROBERT KENNEDY  |  Overall Experience 
Rating:
3.0

I asked for a 10x15 but the space I got was 10x10

Edema / Ngozi Ojomo / Nwanta  |  First Impressions 
Rating:
4.0

The facility was overall wonderful! The staff seemed a bit preoccupied/understaffed but overall a wonderful experience, especially grateful for the hours! Thanks, would recommend/use again.

Scott Newman  |  Overall Experience 
Rating:
3.0

Our truck was not ready so we had to wait over 30 mins. When the agent found a truck for us, all went well

David Waxman  |  Overall Experience 
Rating:
2.0

Anytime I had an issue I had trouble finding help and was given a run around. Manager was never present at the time of need. It was advertised that it was 24hr access which they denied me.

Thania Trotman  |  Overall Experience 
Rating:
5.0

Exceptional customer e experience given me by the General Manager Ms. Sophia. I am happy!!😍

MARCIA CAMPBELL  |  First Impressions 
Rating:
1.0

I was charged when I was told I wouldn't be for storage. A month was supposed to be free with my van rental.

Yusuf Shurbaji  |  Overall Experience 
Rating:
1.0

The staff is very aggressive toward customers. The amount of day laborers on the property and within the storage areas is over whelming. There are never any available parking spaces either.

Richard E Cordero  |  Overall Experience 
Rating:
1.0

There are not enough staff to run this facility. The lines are very long and you will have a terrible wait. There are not enough carts for the storage facility. The parking lot staff are unhelpful.

Cheryl Banes  |  Overall Experience 
Rating:
1.0

I would never use U haul storage ever again. Worst experience ever. First, my phone call to reserve felt rush almost like a sales call. Then it took me 2hrs at storage to get a storage unit. They SUCK

Leslie martinez  |  First Impressions 
Rating:
5.0

Quick and easy service, everything you need is right there available for use. Staff member are very helpful and friendly, facility is clean and well organized

naphtali milton  |  Overall Experience 
Rating:
5.0

great service

Charles Dennis  |  First Impressions 
Rating:
1.0

Worst storage experience anyone could have asked for. We got stuck in the elevator several times. The team there took forever to check out anyone on the line. The keycards kept getting disabled. Awful

Justin Mattera  |  Overall Experience 
Rating:
5.0

Everyone was courteous and helpful

Zlona Zlon  |  First Impressions 
Rating:
5.0

Personnel were ALWAYS helpful, friendly, and cooperative! I will highly recommend this site to anyone needing such a facility!

MERCEDES BARRY  |  Overall Experience 
Rating:
1.0

facility well lighted but not secure, day workers in premises looking to be hired. can not access spots reserved for tenants to load and unload because to many u-haul trucks blocking area .

BRIAN LYNCH  |  Overall Experience 
Rating:
4.0

Thank you for great service!

Anthony Greene  |  Overall Experience 
Rating:
1.0

To big! Inexperienced staff, poor attitudes, lazy

TOMMIE DAVIS  |  Overall Experience 
Rating:
5.0

All good

Latisha Campbell  |  Overall Experience 
Rating:
3.0

Overall happy with my experience

CAROLYN MATOS  |  Overall Experience 
Rating:
5.0

No complaints.

ELLEN METCALFE  |  Overall Experience 
Rating:
5.0

Storing at UHaul Park Slope was an extremely pleasant experience, the staff is incredibly helpful and pleasant and the facility was clean and convenient.

MICHAEL HARMON  |  Overall Experience 
Rating:
5.0

Convenient location and easy access. Staff was very knowledgeable and helpful.

VINCENTBLAKEY TAYLOR  |  First Impressions 
Rating:
1.0

While I am excited about the unit I was able to secure, the service could not have been slower. Between the urgency of the staff and the system being slow, I was there for 90min before I was helped.

andrew Hawkins  |  First Impressions 
Rating:
5.0

The experience was smooth snd would use this facility again

Louis-Francois Arsenault  |  Overall Experience 
Rating:
2.0

I am most disappointed that I did not receive a refund for the services that I did not. I no longer needed storage after day 6, so 80% of my time remained, and I didn't get a refund for that.

WESSAM BADAWI  |  Overall Experience 
Rating:
5.0

Very Good Storage room facility.

DAVID CLIVE  |  Overall Experience 
Rating:
1.0

There is someone living in a storage unit!!!!!

Karen Moore  |  First Impressions 
Rating:
2.0

The check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.

MURRAY ROSENBLITH  |  First Impressions 
Rating:
5.0

It was an overall great experience and I will recommend Uhaul to friends.

caryn lassman  |  Overall Experience 
Rating:
5.0

Always helpful and understanding.

PATRICK CRUTCHER  |  Overall Experience 
Rating:
2.0

i had to call 3 times in order to receive my vacancy confirmation. 3 TIMES! Staff needs to learn the basics of customer service. Obvious they all hate their jobs and resent their customers.

Jesse Lepow  |  Overall Experience 
Rating:
5.0

Moving is such a hassle and moving from Rochester to Brooklyn was more of a headache. Lexi (Park Slopes) was very helpful in my search for the right unit. She made my experience very pleasant & smooth

Kalettra Bennett  |  First Impressions 
Rating:
5.0

Ms.Roper was most courteous and expertise was awesome!! Thanks UHaul

Marcia Campbell  |  Overall Experience 
Rating:
5.0

Was a great experience

dujon mcdonald  |  Overall Experience 
Rating:
5.0

The staff was excellent!

Gabriel Rotman  |  Overall Experience 
Rating:
1.0

Customer service Rep. Was still sleeping moving in slow motion. I asked about the papers received he said dont worry about that. Ur all set!

Bianca Felipe  |  First Impressions 
Rating:
4.0

I have seen rodent droppings in my unit a few times, and on many occasions there were various dirty objects pushed into my unit either from other units or through the cracks around the door.

ERIC LIEBMAN  |  Overall Experience 
Rating:
5.0

Staff was very helpful and accomodating. They sent my u-box quickly as well as text message updates on ETA.

Sergio Camba  |  Overall Experience 
Rating:
5.0

It was a very good storage experience for me...

Nnamdi Nwoha  |  Overall Experience 
Rating:
4.0

It was good.

John Attianese  |  First Impressions 
Rating:
3.0

Poor customer service.

karthik chari  |  Overall Experience 
Rating:
3.0

The reason for the 3 stars is two(2) things. 1. The extremely slow process. This has to do with the customer service line. 2. People in uhaul property, offering to help for a price. Not good.

Gabriel Ondarza  |  Overall Experience 
Rating:
5.0

Kind and professional employees.

Kimberly Quiles  |  First Impressions 
Rating:
5.0

I was happy with my experience and it made moving to a new city much easier and a lot less stressful.

Ian Barry  |  Overall Experience 
Rating:
5.0

Great office manager and staff

kellyjean Zeno  |  Overall Experience 
Rating:
4.0

Thank you.

Zachary Kettman  |  Overall Experience 
Rating:
2.0

To expensive

CARL DANIELS  |  Overall Experience 
Rating:
5.0

Very good service the girl that was taking care of us was very courteous and helpful and friendly !

Petra Ortiz  |  First Impressions 
Rating:
5.0

Friendly and efficient staff!

Elena Ortiz  |  First Impressions 
Rating:
4.0

The space served its purpose; clean and in a safe facility.

javier villegas  |  Overall Experience 
Rating:
3.0

Staff was always very difficult and not super helpful.

Danielle Sunseri  |  Overall Experience 
Rating:
5.0

Check out staff was notably pleasant and helpful

Ruth Riddick  |  Overall Experience 
Rating:
5.0

Loved the facility. Never any issues.

Fatima Kakar  |  Overall Experience 
Rating:
4.0

The rate was too high for long term use but would use it again for temp situations

Brian Sullivan  |  Overall Experience 
Rating:
5.0

Only complaint. The line gets long it feels like they should have a priority queue, something that has nothing to do with equipment rentals that take a long time to process when you have a 1min ask

Diego Link  |  Overall Experience 
Rating:
4.0

NA

Bruce Biegler  |  Overall Experience 
Rating:
3.0

Service was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!

Michelle Diaz  |  First Impressions 
Rating:
4.0

The woman who assisted me in opening a unit was very helpful.

Felix Mina  |  First Impressions 
Rating:
5.0

The staff at the location was excellent

DON BOYCE  |  Overall Experience 
Rating:
5.0

All went well

richard hernandez  |  Overall Experience 
Rating:
5.0

Most amazing employees here, so nice, super patient, and really a pleasure to interact with! Legit I really do love this uhaul location!!!

JESSICA HOFFMAN  |  Overall Experience 
Rating:
3.0

During busy times, there is not enough staff here.

Stephan Dilchert  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful.

robert elliot  |  Overall Experience 
Rating:
5.0

I was at uhaul 2 times in one week and both times Moses attended to me. She was professional and polite.

KATHLEEN ROSSITER  |  Overall Experience 
Rating:
2.0

Filthy. Not climate controlled. Second elevator added only after expansion. Had a room at Extra Space just blocks away where the it felt like a hotel- Clean, nice smell and climate controlled.

PAUL MEDEROS  |  Overall Experience 
Rating:
2.0

Rude staff.

Michalis Hadjithomas  |  Overall Experience 
Rating:
2.0

The staff here are among the most rude people I have encountered. Not interested in even basic customer service and treating everyone with contempt- was there on a busy day and they couldnt handle it

RICHARD WAINWRIGHT  |  Overall Experience 
Rating:
5.0

I love the crew at 4th Ave U-Haul!

BRENDAN CASEY  |  Overall Experience 
Rating:
4.0

Had a storage here for years, and it was always convenient and reasonably priced, with small increases in price year over year. Moved because I moved away. Had one leak into my unit 2 years ago,

ARNOLD JITCHAKU  |  Overall Experience 
Rating:
3.0

It seems there were multiple internal miscommunications on my move in and move out date; on both occasions leaving us waiting there for over an hour and a half or longer. Friendly, but not helpful

BROOKE HERRIN  |  Overall Experience 
Rating:
3.0

Moving Help had to wait 2-3 hrs for my Ubox, I had called many times to ensure that all was ready but it was not. Just called again to try to understand but wasn't able to sort it out.

Laura Park  |  Overall Experience 
Rating:
5.0

My box was on one of the newer floors, which was brightly lit and always clean. Staff mopping every time I was there ... day or night. Bathrooms so clean and spotless. Wanted to move in myself! WOW

Lauretta Ivey  |  Overall Experience 
Rating:
4.0

Had a great experience this time around. Promptly made it to the counter without any wait. Assisted with promphecck out of the unit too. The facility including the restrooms is alwaclean

Helga Johnson  |  Overall Experience 
Rating:
4.0

I don't have any complaints about this facility. Secure & clean ..I would recommend using this Park Slope location.

paulette leach  |  Reservation 
Rating:
4.0

Easy to reach, secure and not expensive

ROBERT FRANZONE  |  Overall Experience 
Rating:
1.0

Very bad experience, would never store here again

Lauren Evans  |  Overall Experience 
Rating:
5.0

As good as a storage experience can be! Very friendly staff!

david miller  |  Overall Experience 
Rating:
5.0

Staff was very nice and the place was super clean.

Matthew Rivera  |  Overall Experience 
Rating:
3.0

The only thing I was not happy about was how hot it was on the 2nd floor where my storage unit is.

michelle nieves  |  Overall Experience 
Rating:
4.0

Service was a little slow at times when I went later at night, however when I closed out I really appreciated the help from the employees

Nathan Madeira  |  Overall Experience 
Rating:
5.0

Needed storage in a pinch in an unfamiliar city. U-Haul of Park Slope was the right place with the right staff. We were welcomed, felt safe and it was a super experience

Alison Cayton  |  Overall Experience 
Rating:
5.0

Great customer services.. all staff willing to assist. The only thing is I wish the long lines can move faster. Probably more staff on the register. Overall great service

linda bonsu  |  Overall Experience 
Rating:
5.0

I was very impressed with the quality of equipment and the courtesy of the staff.

Michael Manny  |  Overall Experience 
Rating:
4.0

Clean unit! Checking in staff lost my reservation, didn't listen to what I was asking/paid for & double charged me. She was surly, maybe she had a bad day... Checking out staff was SO kind & helpful!

Cara Pearson  |  Overall Experience 
Rating:
4.0

The Cust Service Rep. at 1 800 # was patient & very helpful with my storage unit. Thanks. Eve Lenti.

Eve Lenti  |  Reservation 
Rating:
5.0

Beautifully clean, well-secured, and easy-to-use facility! Everyone we worked with there was nice and helpful...even going above and beyond in terms of service.

lee jonsson  |  Overall Experience 
Rating:
5.0

Clean and covenient.

Nelson Rodriguez  |  Reservation 
Rating:
2.0

- Associate behind counter couldn't find my reservation so made a new one - Assigned incorrect unit - Charged me for a second lock since my order was lost - Was surly and rude - Unit is nice though!

Cara Pearson  |  Reservation 
Rating:
3.0

The Manager that I dealt with on my last 2 days was excellent. Very professional. Many of the employees are very rude.

nick salerno  |  Overall Experience 
Rating:
4.0

Quick service on check in. Nice staff. Easy check out.

Diana Decstafeno  |  Overall Experience 
Rating:
1.0

Service was extremely slow, only one person was at the counter with so many people in line. The map to my storage unit was useless. The 4th floor smelled like a sewer. My unit wasn’t locked.

Ashley Canino  |  Reservation 
Rating:
2.0

I was sent to the wrong storage unit. Wait time was 2 hours to just get access to my pre-registered storage unit, granted it was the end of the month, so I understand that.

Daniel Andrews  |  Reservation 
Rating:
3.0

Very convenient location, friendly staff, easy access, but definitely has some cockroaches! Saw live ones once a month in the facilities, and found a couple dead ones in my boxes when I moved out. EWW

Zachariah Sheppard  |  Overall Experience 
Rating:
5.0

The staff is simply amazing especially the manager that was taking care of my cancellation. If all U-HAUL facilities had the same professional and friendly staff teams, that would be stellar!

oleg chursin  |  Overall Experience 
Rating:
3.0

My 10 years storing things here was great. Just wanted to know if Uhaul could provide a lock cutters on the premises. The disk locks jam after long use and cause the keys to break inside the locks.

NICOLE PATRICK-FRANCO  |  Overall Experience 
Rating:
4.0

Very nice, helpful staff but long lines and waits sometimes.

Roger Pachter  |  Reservation 
Rating:
4.0

I liked where movers were ready to assist you, instead of searching on the internet

Clayton Anderson  |  Overall Experience 
Rating:
5.0

The sales agent was very knowledgable.

juliet tucker  |  Reservation 
Rating:
5.0

Thank you all for your hard work s/o to the customer rep that help me out.

nashima Daniels  |  Reservation 
Rating:
1.0

Customer service was atrocious. I filed a complaint, and 10 days later I still haven't received any follow-up nor redress. Please contact me ASAP. gabriellaijohnson@gmail.com

gabriella johnson  |  Overall Experience 
Rating:
5.0

Very good service, nice room. Helpful employees.... all good!

David Johnson  |  Reservation 
Rating:
5.0

Miss Laura; the customer service representative who assisted me with rental of the storage unit was professional, courteous, kind and overall awesome. The cleaning staff is very hard working.

royal brigannte  |  Overall Experience 
Rating:
4.0

The staff at U Haul of Pakslope were champs dealing with the long line of customers on Saturday. An extremely busy day and they were professional and courteous - great job!

Alison Cayton  |  Reservation 
Rating:
1.0

Upon arrival the line was wrapped around the store, but there were only two employees at the counter. It took one hour to get to the front. They should have separate lines for different services!

Liza Cassity  |  Reservation 
Rating:
5.0

Great service, could not have been more helpful

Alex Young  |  Reservation 
Rating:
1.0

At the facility, staff makes no attempt to work quickly when there is a long line. When I called, I was on hold for a full hour—no one ever picked up. Natl cust svc could not reach anyone by phone/IM.

JENNIFER BERNSTEIN  |  Overall Experience 
Rating:
5.0

Excellent experience.

Cliff Landesman  |  Overall Experience 
Rating:
2.0

Storage account closure made difficult. You move everything out then go to checkout, only to have the service rep walkie-talkie to someone for a storage check. Then you hope someone heard it. Time!!!

andrew minton  |  Overall Experience 
Rating:
4.0

I like this location, but you need more staff! There is always a line. Other than that, I have no complaints. It's always clean, there are always rental trucks available.

William Saunders  |  Overall Experience 
Rating:
1.0

I never signed up for your service and constantly receive spam emails with no option to unsubscribe. (Note: Lack of an option to unsubscribe is unlawful)

andrei terskikh  |  Overall Experience 
Rating:
5.0

Renting this storage unit was so easy and helpful. The facility is so incredibly clean - get your storage unit here if you can.

Sara Silvestri  |  Overall Experience 
Rating:
1.0

Some of the worst service I've ever experienced. So understaffed and some of them incompetent. Way too busy of a location. Two hours to pick up a Ubox and we had to tell the worker it was loaded wrong

Erin Takemoto  |  Overall Experience 
Rating:
5.0

I do like this service.

Andrei Dolinau  |  Overall Experience 
Rating:
5.0

Our experience was wonderful. I especially treasure Mrs. Sylvester, a real person who understands your needs. Her staff well trained to work the crowd efficiently and expeditiously. I would rent again

BONNITA Whitney  |  Overall Experience 
Rating:
2.0

Need more staff. Lines were unacceptably long

Samuel Wade Newville  |  Overall Experience 
Rating:
5.0

Great facility.

Daisy Tuccillo  |  Overall Experience 
Rating:
5.0

nice

Cody Wall  |  Overall Experience 
Rating:
3.0

The units are nice and clean, I wish the staff was more friendlier.

Lucia Corredor  |  Overall Experience 
Rating:
1.0

I have never seen such poor customer service! Between not answering the phone, not returning phone calls, lack of communication between employees, misinformation multiple times, errors on the order.

susan rossi  |  Overall Experience 
Rating:
2.0

Truck parking was too far from storage. Staff was not helpful. Illogical/inefficient layout of storage with low ceilings, no light and a large column in the middle of the storage unit. Bad experience

Shane Algiere  |  Overall Experience 
Rating:
4.0

I just emptied my storage unit at Uhaul's 4th Ave. and 6th St. location in Park Slope - same unit for 9 years and I've never had a problem. I'd go there again.

PAMELA PAYNE  |  Overall Experience 
Rating:
5.0

My first time using their storage and I couldn't have wished for a better experience: affordable, convenient and really helpful staff.

Tony Bricktua  |  Overall Experience 
Rating:
2.0

The staff is slow, under trained, and unorganized. It took me 25 minutes to buy boxes. I will never use another U-Haul facility again based on my experience.

Bryce Weaver  |  Overall Experience 
Rating:
1.0

Disorganized operation. Ubox arrived to wrong location, Made reservation 30 hours prior to pick up my items from Ubox in my day off, upon arrival was told that reservation does not exist! No excuses

TAY PAVLOV  |  Overall Experience 
Rating:
5.0

Great place probably use again in flor9

WAYNE GAVINOVICH  |  Overall Experience 
Rating:
5.0

Very easy access in and out and the service was excellent

Francis Waldron  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • History

    We have an adaptive reuse program to better the environment!

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