Customer Reviews for U-Haul Moving & Storage of Parkslope

18,766 comentarios

394 4th Ave   Parkslope, NY 11215
(At 6th Street)

(718) 237-2893

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 237-2893

394 4th Ave
Parkslope, NY 11215
(At 6th Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

The staff was rude and could not explain why after making my reservation in Staten Island with an online U-Haul representative, I was told I need to go to Brooklyn. I paid tolls going into Brooklyn and coming back to Staten Island where I live. Again paying another toll. No explanation, no compensation and the truck was filthy.

DEBBIE G. 
Clasificación:
4.0

The rental process was easy and quick. I had to adjust my timing and Helen on the phone made the adjustment quickly, easily and pleasantly. My van was clean and easy to drive. Phone assistance along the way was extremely efficient.

EILEEN B. 
Clasificación:
5.0

I don't know

TERRENCE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEVORA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELAROSE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luca V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNMICHAEL M. 
Clasificación:
1.0

Return customer service was unprofessional

TRUDIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRICIA N. 
Clasificación:
5.0

Great experience

Joe W. 
Clasificación:
1.0

The Uhaul in Parkslope, NY is poorly managed. There were plenty of employees in side the store. I had a reservation and had to wait in an all purpose line waiting for people to rent vehicles etc... After about 40 min in line, it was my turn. The woman at the counter took my payment, unhooked a key from the wall and I was on my way. It took about two min. I should have been able to go right to a reservation counter, but this was being used as an all purpose work station. The guys outside actually getting the vehicle and the ubox were efficient and properly managed. It was smooth as soon as I left the mess of the inside. I would not recommend this location to anyone.

victor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMESES G. 
Clasificación:
1.0

My reservation for the 26' never get done Finish moving in a 15' No space at all Part of my whole moving furniture still in NYC You company destroy my moving experience 2 of my TVs broken,pay for storage I don't recommend your company to nobody

Angel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDROA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRADYF E. 
Clasificación:
3.0

the pick up process was very messy and disorganized

David C. 
Clasificación:
4.0

If a customer want extra equipment with their rental the customer service person should show them exactly where the product is located not just tell the customer "pick it up on you way out". Sending them away with a wondering look on they face.

Elma B. 
Clasificación:
5.0

Excellent customer service. Employees were efficient, kind, pleasant. It makes all the difference.

RENATA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgios C. 
Clasificación:
5.0

I own a construction Company and on many occasions have to rent from this particular UHaul location. I Do NOT typically leave reviews but had to for this one. They are ALWAYS extremely helpful, polite, knowledgable and professional. On many occasions I personally witnessed customers flipping out on the customer service people, and they stay calm and professional. I wish I could intervene BUT these days people are just crazy. Sherain and Triston, BOTH should be commended for doing their jobs so well. Im sure we only hear about the negative experiences, most likely, due to cheap customers looking to get over. PUT gas in it when you return it, ITS IN THE Contract and theres a gas station 9 blocks away.. I reserved my van at 9:45 for a 10am pick up got there at 10am and was driving the van off the lot at 10:05 Clean full tank of gas and very easy to drive. I rented it for 2 days being my truck was at dealers, who called me 2 hours after I rented the Uhaul to tell me its done. I called Triston who said bring it back early.. Only got charged for the time i used it and nothing more. And for the a hole customer infront of me bitching about the gas charge he recd, I put $10 in it when i returned it, the needle didn't move but i drove it 13 miles and figured a deals a deal.. Im so sorry that these young ladies have to deal with animals sometimes. So the main reason for my review is to try and make sure they get commended, they are always on point. Plain and simple. Id refer them anytime! Great work ladies.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELAEDITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikhil K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominic C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAIRY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CANDACE C.  |  Overall Experience 
Clasificación:
5.0

Truck shut off on me 4 times and was misfiring truck should be replaced, I normally rent from this place never had a problem before this is the first time my brother experiences.. everyone of this location is super nice and super friendly just got bad equipment this time!😔

Sean J. 
Clasificación:
2.0

Staff there, possibly manager with short purple hair was very impatient, rude and disrespectful she was on the phone the entire time and I decided to cancled instead and head over to cube smart

PHILIPPE S.  |  Overall Experience 
Clasificación:
5.0

Aabsolutely amazing - needed to move a desk at the last minute - called on Friday afternoon and had my van in less than 30 min - totally astonished. New ability to upload license, pay and do all the paperwork online/through portal is great - staff was very helpful as well! Used this location a number of times before - and staff always very, very helpful. Still blown away - thank you! Lynnea

LYNNEAB V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria L. 
Clasificación:
1.0

Los trabajadores son un desastre nunca más regreso con ellos

CESAR L. 
Clasificación:
3.0

When I returned the van they lost track of the key, called me looking for it and then surmised it was because the employee who I gave it to “went on break.” Clearly in need of a better system.

BENJAMIN H. 
Clasificación:
5.0

As this is an extremely popular location and there is some road construction on the immediately surrounding streets, the pickup and return was congested.

NICHOLAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARDO C. 
Clasificación:
5.0

Staff was very helpful and knowledgeable on what I needed to rent a trailer.

IVANALFREDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHLOEALEXIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen U. 
Clasificación:
5.0

Sim

ADRIANA REGINA P. 
Clasificación:
3.0

The staff at Park Slope has a pleasant Demeanor and are generally willing to help, but this location has far too much loitering and soliciting taking place for comfort. Today, I felt intimidated by one of “moving helpers” who asked for my code to use the bathroom, and kept staring at me in a menacing fashion after I declined to let him use my code to use the bathroom. I prefer the bathroom to be used only by paying customers of uhaul so that it ensures a cleaner experience for the customer. Please handle the loitering and soliciting that takes place at both Park Slope, Bklyn & Flushing, Qnz. This is unsafe and will lead no where good. The staff is tolerant but loitering “moving helpers” make me feel uneasy about my vehicle and my possessions when I am at your facility.

Kareem C. 
Clasificación:
5.0

On returning be quicker to receive equipment.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Etai A. 
Clasificación:
2.0

Upper management can call

mike R. 
Clasificación:
5.0

One thing I would suggest is to make sure the customer experience to book a vehicle is smoother. I booked my pick up for 6:30 am on the mobile app but when I went pick up the vehicle I had to wait until the facility opened. The mobile app should reflect the actual available pick up time.

VINCENTMAGNO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZEYAD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua R. 
Clasificación:
5.0

The vehicle was clean but in poor mechanical condition. It would not come out of “Tow/Hail.”

KEVIN B. 
Clasificación:
5.0

You're doing a very great job

ADNAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCES P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEDAAFET A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANAS I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAULA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaunna R. 
Clasificación:
3.0

I have rented from this location many times and I usually receive great customer service. The person who assisted me at the counter was very pleasant and helpful. The van itself needed maintenance . It did not have good pickup and you could feel and hear that the gears were not shifting correctly When I went to return the vehicle the young man at the service area was very unhelpful..

ERICAL W. 
Clasificación:
2.0

The counter person was very nasty and unprofessional in every way and I do rent from you guys often.. I hope the next time is much better...

manolito H. 
Clasificación:
1.0

Don't have all the trucks literally on top of each other where it takes 30 mins to get your rental uhaul.

Daniel R. 
Clasificación:
2.0

staff were VERY VERY unhelpful. I asked for a seond staffer. FANTASITC EXPCELLENT staff is DANILA MCLEAON who arranged for my truck at 7 am- 11 am. The staff who assigns uhaul storgae units int he afternoon were TERRIBLE: nonverbal, uncooperative, unlpeasant, and made me wait excellsive time fro their own conveniences. AGAIN, the MORNING STAFF IS GREAT

CATHERINE L.  |  First Impressions 
Clasificación:
1.0

When I closed the right side mirror is shattered which is a normal thing I should be able to do in a U-HAUL van and is important for safety. Equipment is cheap and poorly maintained.

Eital S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIELM K. 
Clasificación:
5.0

Nothing, everyone was polite and helpful.

YEDIDYAHSINAI H. 
Clasificación:
4.0

Easy seamless experience. Friendly service and helpful in showing me where the unit was and ensuring it was unlocked and ready for use.

Tina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie S. 
Clasificación:
1.0

Our Uboxes left a week late and no one told us. We had no idea they were delayed.

meghan H. 
Clasificación:
5.0

Great customer service!!!

DANIEL Y. 
Clasificación:
2.0

I would rec that they bring a trailer with them from another state

HEMANCLIFFORD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMEDADEL G. 
Clasificación:
4.0

Thank you It was a little unclear what to do when I first arrived but another customer pointed me in the right direction and wall went smoothly from there. The longline registration was very easy. Thanks.

RACHELELIZABETH F. 
Clasificación:
4.0

Just don't like that I can't be there when they check the truck because I know the gas be pass the line I receive it and I'm alway being charged for gas...smh

DELROY M. 
Clasificación:
4.0

my card did not work, so I had to stand on line at office with other customers doing many other types of transactions (renting trucks..), when attended the experience was very good, but since it was past 8 as a I was moving out, it was complicated getting back into facility, sliding doors stop working, me and many patrons trying everything to get in. My card stop working again so could not get back my 3rd unit to finish emptying it (and office was closed), I stopped a customer care person on her way to leave work so she can swipe me in so i can get back to my unit and my daughters who was upstairs helping. I am sure other folks get in these types of situations. Someone needs to develop better workflow for the day and evening.

javiel M.  |  Overall Experience 
Clasificación:
5.0

Rhandi was super helpful!

Christopher B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

KUNSANGTSERING G. 
Clasificación:
4.0

N/C

LEAH M. 
Clasificación:
4.0

The construction around the store is overwhelming. Great service otherwise even with the extra chaos.

BENJAMIN F. 
Clasificación:
5.0

Excellent service

AKMAL U. 
Clasificación:
1.0

This location needs a better customer services outside when is time to pick up the car. No help at this time. It took me approximately 1 hour to get the car by myself with no ones help.

LUISGEOVANNY M. 
Clasificación:
4.0

I've requested twice for the packing blankets and the dolly to be removed from my bill because I never received/used them during my move. I have gotten no response.

Thomas M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
2.0

HORRIBLE HORRIBLE HORRIBLE COUNTER SERVICE! LONG LINE WITH STAFF MOVING AT A SNAIL'S PACE SHOWING ZERO INTEREST IN THEIR JOB OR THE FACT THAT THERE WAS A LINE TO THE DOOR. ENTIRE COUNTER STAFF SHOULD BE FIRED AND REPLACED WITH HARD-WORKING INDIVIDUALS WHO ACTUALLY CARE ABOUT THEIR JOB PERFORMANCE. EVERY SINGLE PERSON IN LINE WAS FURIOUS AND I WILL NEVER GO BACK.

Adam S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dagmar W. 
Clasificación:
5.0

The trailer door is in need of repair, frequently got stuck when it came off the rails during opening and closing, took hours to get it unstuck

ORION D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
2.0

THE RETURNING OF TRAILER WAS HORRIBLE. THE PERSON RECEIVING RETURN EQUIPMENT WAS THE MOST NASTIEST PERSON I'VE EVER MET I WILL NEVER RENT EQUIPMENT THERE AGAN.

BENNY M. 
Clasificación:
3.0

Make sure they show the customer where things are located example the drop box.. The drop key box is un noticeable i had to walk up and down before i notce ir it was that small. I also picked up a vehicle that the corner mileage had 215 when i returned the vehicle it read 232 the invoice claimed it was 191 that was incorrect.,

Christina J. 
Clasificación:
5.0

It will be nice if we can park the car for the day.

Delroy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAL E. 
Clasificación:
2.0

The staff at the front desk was very disorganized. It took them 20 minutes to find the key to my van. They had to switch me to a van because they couldn't find the truck I had originally rented.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kakhaberi K. 
Clasificación:
3.0

El cliente no dejó un comentario.

JULIEL C. 
Clasificación:
4.0

Make it more convenient to return the truck.

LAMARR H. 
Clasificación:
4.0

Really nice staff in the lot. Tried to access storage after 6 pm on a Sunday and could not get in. Someone was coming out and we were able to go inside. Not sure why doors were locked.

Deidre B.  |  First Impressions 
Clasificación:
1.0

Confusing access, no parking spit on the premises. Nobody there to welcome you.

Francesco B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Ravena K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander P.  |  Online Move In 
Clasificación:
4.0

Left signal did not work properly. Also needed wheel alignment causing fuel mileage to decrease which caused me to spend more on gas.

Raymond U. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherae W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERMAL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sabrina B. 
Clasificación:
5.0

THANK YOU SOOO MUCH MS.SOPHIA

Chyna M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MIGUEL G. 
Clasificación:
3.0

rethink your website, which crashes one time after another & hire more employees so it doesn't take 45 minutes on line to pick up your vehicle.

ROBERTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHENL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erhmei Y. 
Clasificación:
5.0

Nada

MICHAELCHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna f.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred R. 
Clasificación:
2.0

Frustrating that I booked a Uhaul close to my house and at the last minute had to pick it up and drop off a 30minute drive from my house, adding mileage and time to my rental. In addition, the equipment I booked and paid for (e.g. dolly) were not in the truck.

Breanna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P.  |  Overall Experience 
Clasificación:
2.0

There was a huge, slow moving line to get anything at all. I first had planned to rent a van and a storage unit but was talked out of renting my storage unit until the next day because I had arrived so close to office closing hours (I had reserved for 6:30PM). Instead I had to keep my rental truck parked on the street overnight, full of my stuff, and only realized the next day that it was totally unnecessary. They could have assigned me my storage space and I could have used it later that evening, since there was access until 10PM. I felt like the person behind the counter didn't want to deal with it so close to quitting time. I also never got the dolly I had rented, even though I was still charged for it. The system in the building itself was confusing and I had to run back and forth several times in order to get my key card to work. That said, the manager was friendly and helpful and the guy I dropped the van off with at the end of the day was nice, as well. The person I first dealt with was not.

Elliot T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia D.  |  Overall Experience 
Clasificación:
5.0

The lady that helped me was FANTASTIC! Super helpful and got me set up very quickly! She deserves a raise!! Lucky to have worked with her

Jahaira F.  |  First Impressions 
Clasificación:
1.0

It took me 3 hours to get everything out of my truck and into the self storage. In that time, the business closed and parked a truck sideways at the gate. This blocked me into the parking lot over night. I had to walk two miles to my destination and then two miles back the next morning to get the truck.

Joshua M.  |  Online Move In 
Clasificación:
4.0

I had some issues with the self check in which made it necessary to come back during office hours. Once resolved the following day, everything went smoothly.

Boris D.  |  First Impressions 
Clasificación:
5.0

The usual fine service from the helpful, efficient staff.

LEE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evangeline T.  |  Overall Experience 
Clasificación:
4.0

Could be clearer guide to where units are in floor

Queen A.  |  Online Move In 
Clasificación:
5.0

Every single employee at this Uhaul is a gem! They are all so kind and helpful to not only myself but all other guests that I witnessed. Thanks to them, the stressful experience of moving is made a lot better.

Anosha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEENA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander T.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly

LEROY B.  |  First Impressions 
Clasificación:
3.0

Alarm went off regularly for no apparent reason. It was so loud and lasted so long that I felt I was losing my hearing. This has been happening for months.

Bartek W.  |  Overall Experience 
Clasificación:
1.0

Some of the staff are very rude and un helpful.

Emmanuel c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohit K.  |  Overall Experience 
Clasificación:
5.0

The general manager: Miss Amanda is a consummate professional. Miss Amanda was very professional, sincere, helpful and kind. Miss Sopia/Sofia is very nice, kind and professional. Mr. Louis and Mr. Andy are awesome individuals! Miss Sophia/S

royal b.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Travis R.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and Manager. 5 Stars for Amanda especially.

Salvatore B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Genesis F.  |  Online Move In 
Clasificación:
4.0

I got differing information about the move out process. Online it's says it can be done completely online and to leave your card in the unit. I asked an employee to make sure and she told me I needed to return the card to the front desk. When I went to the front desk to return the card the associate told me the card was just trash now and I was free to go. I was still being asked to pay next month's rent on my account online and when I called to correct it they said I needed to receive a check out form. 4 different answers in 4 different places was very confusing.

Kyle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rolando B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANEL H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin S.  |  Online Move In 
Clasificación:
3.0

This is not at all the fault of the staff, but my experience moving in was so disorganized! I place the blame 100% on ineffective systems, not at all on the staff, who, as I said above, were friendly and helpful. To begin, although I had made a reservation in advance online, local staff did not have access to that information. Fortunately there were units available in the size I needed, but why have me select my unit size in advance if that information is not going to be shared with staff? Then, there were several issues with the unit itself. First, I was sent to a unit that was actually already occupied--again, I blame record-keeping rather than staff, who are trying to do their best with a system that's not giving them the information they need. Then, though staff (reasonably) believed there would be a lock inside my unit, this was not the case. Every time there was an issue, I had to go back down from the fourth floor to the office and stand in line. It was a needless waste of my time, and of staff's time continuing to help me with these issues on a busy first Monday of the month. This is why I rate my experience "average", although, again, everybody was very helpful. What would have been more helpful would have been if 1) staff had had access to my prior reservation 2) staff had had access to an accurate record of which units were available 3) available units were actually fully equipped with lock, OR, it were known that the unit did not contain a lock so I could have just grabbed one before heading up.

CJ H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S.  |  Overall Experience 
Clasificación:
3.0

For both the truck and storage unit rental, I ended up having to wait in line for ~15-20 minutes to 1) get the truck keys (and provide information I'd already submitted online) and 2) figure out how to check in to the building to access the storage unit. Several employees gave conflicting information about how to check in until I eventually stood in line to talk to someone at the counter. Online check in sounded like it'd save me time and avoid the line but that wasn't the case. There also wasn't a padlock left in the unit as indicated online for using Rent Now. However, every employee at the counter was patient and helpful with any questions I had.

Austin J.  |  Online Move In 
Clasificación:
5.0

The best storage ever ... everything easy and smooth I love it

MOHAMED A.  |  Overall Experience 
Clasificación:
5.0

Sophia absolutely made my experience at the Uhaul Parkslope location a positive one. She was approachable, knew all the answers, and put me in touch with someone who could help me, with selecting a new storage unit when the one I reserved was too small and with someone to find a place to park the truck to load/unload. The guys outside really helped me too when I needed assistance getting a spot for loading/unloading whether it was moving trucks or speaking with others to coordinate parking shuffling. Unfortunately, I didn't catch their names to specifically mention them here, but I want to be sure I still give them credit.

ALEXA L.  |  Overall Experience 
Clasificación:
5.0

Just keep up the good work Ms Sophia, very good management.

bertina l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

Amazing customer service!

TATIJANA S.  |  First Impressions 
Clasificación:
5.0

Easy!

JERRY A.  |  Overall Experience 
Clasificación:
5.0

Astonishingly helpful staff. Amanda went above and beyond. To find helpful staff anywhere these days is rare. This I would not imagine for a storage facility. Many many thanks to the staff and the Manager that educates them..

Salvatore B.  |  First Impressions 
Clasificación:
3.0

Not all staff is bad but majority act like they don't want to be there or like you're bothering them, and I didn't like the hounding for payment two days after due date, but overall it was an okay experience

Monique C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

SOPHIA K.  |  Overall Experience 
Clasificación:
5.0

From start to finish this facility and it's staff were amazing! They are so friendly and very helpful. My daughter had to move out on her own and upon being in the property everyone was helpful in showing her where to go and helping her. When calling to close out the account Sophie was so nice and very helpful. Customer service was above and beyond! I would highly recommend!!!

Michelle R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth S.  |  Overall Experience 
Clasificación:
3.0

Excellent customer service from staff, but there are not enough people behind the counter to trouble shoot and assist. No one should have to wait in a long line for simple request or question.

Chirlane M.  |  Online Move In 
Clasificación:
5.0

Plenty of carts available makes moving easy.

JERRY A.  |  First Impressions 
Clasificación:
2.0

Paulia and other staff members were very helpful! I was very disappointed that corporate policy dictated that moving my storage unit to another of the same size, on the same row and floor meant raising my storage rate.

LENOX W.  |  First Impressions 
Clasificación:
4.0

Uhaul storage should allow customers to access their belongings 24/7. Charging a fee for unfolded blankets is condescending & patronizing. Charging close to five dollars a gallon for gas is outrageous. Especially tacking on the gas service free. The element of customer obsession is lost here. One of the most high stress points in moving is finally dropping off all equipment.. during this phase, uhaul lacked in the smoothness of "drop off". The final phase should be as smooth as possible in my opinion. Aside from this and unit accessibility.. my experience was good

Alexis A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan G.  |  First Impressions 
Clasificación:
5.0

Staff was incredibly helpful and friendly i felt very welcome. I couldn't figure out how to check in and out and they were super helpful with me.

Penelope F.  |  Online Move In 
Clasificación:
3.0

Know what kind of locker and where the locker will be located (upper or lower) before signing your contract.

Shade A.  |  First Impressions 
Clasificación:
4.0

There were not many staff working considering it was one of the busiest moving days of the summer (June 30th), but staff were attentive once the long wait in line was over

Jessica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA F.  |  Overall Experience 
Clasificación:
5.0

I'm not Mark Shaw, who booked unit 11000; rather, I'm David Welsh, in KY, who actually paid for storage in this unit of my late son's stuff, moved into it by his friends. My (very remote) experience with Parkslope U-haul has been very favorable, with one exception - - sometimes getting the phone answered takes a LOOOOOONG time and answerer may be at a corporate office somewhere else, rather than at Parkslope U-haul.

Mark S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah F.  |  Overall Experience 
Clasificación:
5.0

Facility is so accessible to move furniture in and out and staff were well organized and accommodating. Very helpful to have UHaul truck rental in the same place.

Brooke M.  |  Overall Experience 
Clasificación:
5.0

Great staff, very friendly and helpful 😀

Alicia O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DESIREE T.  |  First Impressions 
Clasificación:
5.0

staff is very friendly, helpful, and accommodating

Joseph B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marylin w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINGREGORY M.  |  First Impressions 
Clasificación:
5.0

Awesome Job!

Shanice T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kareem C.  |  Overall Experience 
Clasificación:
4.0

24 access would be great

Johnny N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin A.  |  Overall Experience 
Clasificación:
3.0

The complete lack of trash cans is a pain in the neck. Also, the very long lines for service at the cashier is a bummer. The max security system was French failed and I had to have my card remade. Even then it failed half the time. So all in all it failed more than it worked (card reader in elevator did not function properly). Also, the keys to my lock were stolen and uhaul has no contingency plan in place when this happens. I brought in a locksmith but it was quite complicated to schedule to follow policy: too complicated.

STEPHEN M.  |  Overall Experience 
Clasificación:
4.0

It was unclear what line to stand in to pick up a key for a truck, to get information, etc. I was also given unclear information about how to use the elevator and had to come back to ask for clarification. A paper handout describing where and how to input your code would be helpful if employees don't have time to explain the process.

Faith M.  |  Online Move In 
Clasificación:
5.0

Thank u much I appreciate ur services

Joy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NINA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawne E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKQUELINE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lovsky L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto A.  |  Online Move In 
Clasificación:
4.0

Everything was good, but there was a deafening alarm that kept going off for unknown reasons - not great

Kent J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina R.  |  Overall Experience 
Clasificación:
4.0

The facility was well lit but the units themselves can be pretty dark.

Soren H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin t.  |  Overall Experience 
Clasificación:
4.0

The line was extremely slow moving. One of the girls behind the counter was extremely rude and off-putting -- making me feel as though she was doing me a huge favor by helping me. Se was the youngest girl of the group. The others were friendly enough. There were also some computer glitches, or so I was told, making my wait time close to an hour. Too long.

Michael S.  |  First Impressions 
Clasificación:
2.0

The unit we reserved online was not available on our scheduled move-in day. The staff member/cashier was rude when we asked what happened. Then she fought with another staff member about showing us available units. The other staff member was nice and helpful but didn't have the information we'd given the first staff member, resulting in wasted time showing us the wrong size units. She eventually found one that could work, but didn't take the U-Haul lock off, so we had to go back down to the desk for help. While looking for a unit, we passed through a couple areas that smelled strongly of garbage.

Kelly G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V.  |  Overall Experience 
Clasificación:
5.0

I would like to say Thank you very much. for the person that help me with my papers from closing my storage unit is a dedicate worker. Her name is Ms. Danija McLeod. I would come back just for the excellent service that I received from her. I also rented a cargo van that same day for several days. I even recommended a friend to have a storage there, based on the excellent service that I received from your employee Ms Danija McLeod. She is so professional and was so nice. She made me feel very comfortable and showed me the best customer service experience when I was there. She should get the recognition she deserves. She is a outstanding employee. She was very delightful and kind with my last day of storage and also my rental with my cargo van, very pleasant. Loved it. I would like to say Thank You for the excellent service that you gave me. She definitely should get the recognition she deserves from uhaul also. Please inform your employee for the excellent services that she gave me. Thank you again Damaris Melendez

damaris m.  |  Overall Experience 
Clasificación:
5.0

Everything was terrific, though it was a bit challenging having to climb stairs to get to the unit itself and not be able to bring a hand cart right to it for loading/unloading.

DEIDRE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anika S.  |  Online Move In 
Clasificación:
2.0

I have a problem with me closing out my account on Sunday, May 9th. My payment is due the 2nd of each month and I paid on April 28th which was in advance and when I inquired about the procedure for technically only having the storage for 7 days and asked if my account could be prorated I was informed that if you pay your fee 1 day before or 1 day after the fee is not prorated and that was not explained to me the day I closed my account. I also said if you rent out that same storage unit that same day you will charge the new customer for the entire month and I consider that stealing and unfair practices. Therefore I will never recommend anyone to U-HAUL Storage.

Cynthia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunshine H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLEY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia N.  |  Overall Experience 
Clasificación:
5.0

Nothing compares to uhaul facilities

VALERIE G.  |  Overall Experience 
Clasificación:
5.0

My brother passed like 2 months and I had to clear his apt the last 2 days. I like the extension of utilization of your vehicles without problems. I am in an emotional state right now and U haul has shown me nothing but great support. Thank you so much from the bottom of my heart which hurts so much rte now. THANK YOU

GILBERTE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth l.  |  Overall Experience 
Clasificación:
5.0

This uhaul exceeded every expectation I had for storage and moving. Clean facility. Nice staff. Super easy to get in and out. My only wish is that I knew about uhauls operation previously. Absolutely A+. You should advertise way more. Moving is horrible and this facility made it so much easier.

SUZANNE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikita D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SINJE L.  |  First Impressions 
Clasificación:
5.0

Great job!

Theodore U.  |  First Impressions 
Clasificación:
5.0

Even when lines were long, the staff kept it moving and were pleasant. Feels like the place is being run really well! Thanks you

Evin L.  |  Overall Experience 
Clasificación:
5.0

Great doing business with you!

David S.  |  Overall Experience 
Clasificación:
5.0

Parking near the storage units was at times difficult to find. Making it a bit of a chore to load & unload items. Otherwise, it was a well run facility and my experience was a positive one. The staff was great, and extremely helpful.

NILES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B.  |  Overall Experience 
Clasificación:
5.0

Sophia, the General Manager of the 4th Ave Uhaul in Park Slope was truly incredible. She helped me with my truck and storage reservation with efficiency and kindness!!! Thank you Sophia!

Margot P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTANY B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

jennifer s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NANETTE V.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful staff, clean facilities. Easy check-in and check-out.

Adriana J.  |  Overall Experience 
Clasificación:
5.0

Spent 10 years renting units there. Scaled down from 2 lockers to a medium then a smaller one as the years went by. The facility was very helpful & convenient. In 10 years, I figure I must have spent around $12,000.00 while there! Guess I somehow helped the massive renovations & expansion. The place is great. Accessible, helpful staff, kept clean as well as climate-controlled. It was a good experience. ¡Gracias!

DONALD S.  |  Overall Experience 
Clasificación:
5.0

A client for many years Excellent service

ROSE P.  |  Overall Experience 
Clasificación:
4.0

The mattress cart seemed very narrow and wouldn't fit my mattress. I don't know how many people have this problem, but it would've been a huge help to have it fit on the cart.

BRITTANY B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

david c.  |  First Impressions 
Clasificación:
4.0

Hello, I left my Cardinal of Canada Jacket in the Uhaul van that I rented yesterday from the Park Slope, Brooklyn, NY location. It is a navy blue coat and was left in the front seat. I am trying to get in touch with a representative from the location but am having difficulties getting through. Please let me know if you can assist or point me in the right direction. Thanks!!

George R.  |  First Impressions 
Clasificación:
2.0

I moved out, informed them but I forgot to take the lock off and she is trying to charge me $600 and I was out before I should have even been billed.

Tammy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

christine p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesario Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenza S.  |  First Impressions 
Clasificación:
4.0

Authentic!!! Pleasant workers and ez to navigate.

javon w.  |  First Impressions 
Clasificación:
5.0

The check in was easy and efficient. The young lady that checked me in was very knowledgeable and took the time to go over my reservation and make sure I understood the process. She even helped me figure the correct size unit I needed which was bigger than what I had reserved but exactly what I needed. She knows her stuff. Thank you again for being the best part of the customer experience.

Shondel S.  |  First Impressions 
Clasificación:
5.0

Conveniently located. Parking available. Hand trucks and elevators made moving in and out very easy.

Gregg S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie S.  |  Online Move In 
Clasificación:
1.0

The storage space itself was great-no complaints there. However, when I tried to ask about getting my rent for the last month pro rated (I was only using the space for the first week of the month), I talked with people over email, the phone, and in person and got a different answer each time, and don't have my money back.

Zoey C.  |  Overall Experience 
Clasificación:
5.0

I was surprised and pleased to be offered a free month of storage thanks to a one-day van rental. This proved to be just the ticket for absorbing some of our excess boxes in our local move. The facility was exceptionally well-organized, with clean and well-lit spaces and brand new equipment in top working order. I would recommend this facility to anyone looking for storage space!

DAVID I.  |  Overall Experience 
Clasificación:
5.0

Great staff. Very professional.

STEVEN G.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service. Tried to rent storage on-line, system wasn't working. Sat on hold for 15 minutes, then drove to location. Treated rudely. I formed I was not eligible for a free month, nor even a free lock. So much for being a good customer for more than five years. I see why you have such a low rating on yelp. Now I have two storage units. Still no free month or free lock. No recognition or thank you. Just rudeness.

RICHARD O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VITALI R.  |  Overall Experience 
Clasificación:
2.0

Expensive for a small space. When I tried moving out, on of the staff members were rude and unhelpful. The storage unit I had had no light just the light from hallway, when I went to grab some some things I needed my own flashlight.

cesar c.  |  Overall Experience 
Clasificación:
5.0

Very well run operation. Highly recommend

SUZANNE S.  |  First Impressions 
Clasificación:
5.0

The storage was good but I was very unhappy with the trailer renting service

DALE L.  |  Overall Experience 
Clasificación:
1.0

My storage unit was broken into / items stolen the the staff were extremely unhelpful.

Jessica A.  |  Overall Experience 
Clasificación:
4.0

Pleasant folks at the front desk. stressful job.

JASON C.  |  First Impressions 
Clasificación:
1.0

Thank you for taking the time to read this over. I appreciate that you're working on making a better business. The whole experience working with the office staff was horrible. To purchase anything from a roll of tape or securing the storage unit took min. of 30 mins. I waited in lines for over an hour, with slow moving staff that didn't seem to care. I was given the wrong storage unit number and asked to wait back in line. After activating my entrance card it didn't work they told me to wait back in line. The second time it didn't work again and I was told they don't know what to do. So my wife and I had to share a single entrance card because your staff refused to replace it without me paying $5. The entire front office staff could not care less about the customer experience or helping in a timely manner. They gave everyone attitude knowing there was nothing we could do about it. The staff in the actual facility and working on the trucks was great and very helpful. Please feel free to contact me if you'd like to chat about what I have written. As things stand now I will never use Uhaul again and direct my friends and family to not use them either. Thank you, Alan

Alan W.  |  Overall Experience 
Clasificación:
3.0

Honestly... it took 30 min to finally get my storage unit! It's so pricey compared to the size of it and then they ask 3 different contacts information! Please give us a break! But the staff was kind and helpful and the facility is clean.

marine k.  |  First Impressions 
Clasificación:
3.0

Overall i think the storage process was very seamless, but I didn't appreciate how there was a hidden fee for a lock, which is never mentioned anywhere I saw on the website when I made my reservation.

Paul B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Iyeshia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ricardo n.  |  First Impressions 
Clasificación:
1.0

Honestly, this could have been a great experience. I loved that it was possible to move in out-of-hours, but I was shocked to discover that my unit was "upstairs". Although there was an elevator to the appropriate floor, there was no indication that I would then have to lift all my furniture up a flight of stairs to my unit. I would not have made this booking had I known, and it was not made clear at all during the booking process. This is a deceptive practice and will put me off ever working with U-Haul in the future.

MARC A.  |  Online Move In 
Clasificación:
5.0

Excellent rates and customer service at this facility.

MARY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monee B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan T.  |  First Impressions 
Clasificación:
1.0

I've never had a worst time at a U-Haul location and I used to work in film production and was there all the time. The staff were completely incompetent and extremely unkind. All of their devices computers vestibules scanners for cards to check in to storage we're not working adequately. Other customers and I would be wandering around trying to figure out how to do this because the staff would be so unhelpful. The only good part of this experience was when I was driving the truck itself and that was only a couple blocks..

Megan W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD R C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirlea S.  |  Overall Experience 
Clasificación:
1.0

The process of renting the truck and using the moving helpers was really difficult. The movers were poorly booked by U-haul and on the loading in to storage side were booked for the wrong date. The Truck was delivered to me with an empty tank and the brakes on the truck were problematic. The staff at the counter were really nasty and I really do not want to ever go back to your office every again now that I have my belongings in storage. Your staff is really nasty and the everything about the truck rental was a disaster. Best, Charles Herzfeld

Charles H.  |  First Impressions 
Clasificación:
5.0

Need to be super clear what your terms mean - split level, upper level, etc

ALEXANDERFARHAD M.  |  First Impressions 
Clasificación:
1.0

Customer service is very poor. There is no continuity between the information provided and no one is held accountable. Different information is provided by staff at the location and via phones. Staff is extremely slow and unprofessional. The storage units are not as shown in the office/lobby. They are very poorly lit, doors don't work well, and the are smelly/dirty/old. I had a very bad experience and will not be recommending or using U-Haul storage in the future.

Rene G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

randolph s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evangeline H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Raquel P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN H.  |  Overall Experience 
Clasificación:
2.0

Your internet functionality is very poor. Pages load as fast as dial-up. Account integration between rentals and storage is poorly integrated. Modifying payment methods doesn't seem to work. In the 21st century I would expect more.

Charles H.  |  Overall Experience 
Clasificación:
3.0

I was charge a late fee after my first month and I was told if I set up auto payment the fee was going to be reimbursed. I contacted customer service after it wasn't reimbursed and never got an answer.

Damian L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa C.  |  First Impressions 
Clasificación:
5.0

The only complaint that I have is that it's very hard to get through on the telephone.

RALPH K.  |  Overall Experience 
Clasificación:
1.0

Rude. Didn't cancel my contract for 20 days after form submitted. Terrible customer service

James O.  |  Overall Experience 
Clasificación:
4.0

Everything was great but I must question why we are mandated to purchase a lock when we already had a lock. This additional expense seems forced upon customers. I've never had to do this at other storage facilities, uHaul and others, in my lifetime.

Peter P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan W.  |  Overall Experience 
Clasificación:
5.0

I've been to this facility many a times.. yesterday, closed out my account as I moved all my storage out. I couldn't have asked for a friendlier staff, better service and the ease of which it was conducted. I recommend them highly. Btw, their rates are more palatable than most others.

Zakir S.  |  Overall Experience 
Clasificación:
5.0

Convenient location and previous knowledge of your services.

george S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James Matthew H.  |  Overall Experience 
Clasificación:
4.0

Too much for an email

fiona m.  |  First Impressions 
Clasificación:
3.0

The only thing was the instructions did not explain you need to enter your access code outside of the elevator.

Kristina I.  |  Online Move In 
Clasificación:
3.0

There were no maps available indicating where the storage unit was located . There was no information indicating which floor the unit was on. In addition, the staff was poorly informed and ill equipped to answer questions. They were rude when I informed them that my lock was not in my room and insisted that my lock was not included with my rate. Finally someone intervened and gave me a lock.

Howard D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH S.  |  Overall Experience 
Clasificación:
2.0

Pros - convenient location and mattress dolly. Cons - the gate card didn't work twice when activated- had to wait 30 minutes inside. When I got to my unit you had to go up two sets of stairs to get to it - as I was unloading furniture this would have been a nightmare. The unit inside was dark - like a dungeon! I sadly had to load up all my stuff and go to another business to store my items. An elevator would have been really helpful

maria g.  |  Overall Experience 
Clasificación:
3.0

The lines in store are inefficient.

BARBARAA H.  |  First Impressions 
Clasificación:
5.0

The whole staff was very helpful and made my moving in and out a  wonderful experience  Thank you . I wlill definitely use this facility again and also recommend it to friends. Thank you . MR DANIEL R. GADSDEN III.

DANIEL G.  |  Overall Experience 
Clasificación:
3.0

The physical plant was clean and well maintained. The staff is universally professional. But there are several issues: 1. The facility allows non-employees to roam around offering to "help" customers more in and out; most are well-mannered but some guys are aggressive and made the female customers uncomfortable and threatened. Only employees and customers should be allowed on the premises. 2. The facility is terribly understaffed. During busy periods, there was literally a line out the door because the same people process truck rentals as manage the purchase of moving supplies. On several occasions, I walked out rather than stand in line for 45 minutes during a pandemic when more than a few customers and employees were not wearing masks or had them dangling around their necks. 3. The staff fails to rigorously enforce a mask policy in the store. 4. There are frequently not enough carts available during busy periods. 5. The parking lot was sometimes so packed with vans that it was impossible to park in the customer section.

jeffrey T.  |  Overall Experience 
Clasificación:
4.0

The wait time in the office was sometimes long and frustrating, no one was really available to help with random quick questions to even know if you had to wait on line or not. Otherwise the storage unit and services were excellent. ¡Gracias!

ALISSA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

james f.  |  Overall Experience 
Clasificación:
5.0

Very easy to access and convenient for moving. Would recommend having more parking and hand trucks available for use while moving items into/out of storage as I found there were too few of both

Graham J.  |  Overall Experience 
Clasificación:
5.0

I highly commend thst Ms. Hazel Sylvester remain as General manager of U--HAUL facility at 394- parkslope Bklyn N.Y

SYLVESTER W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Emma H.  |  Overall Experience 
Clasificación:
5.0

I love the location at 394 4th Ave in Brooklyn. They have excellent customer service and the location is a New Yorkers dream....moving truck and storage all in one place. The hours of operation are the best of any Uhaul in Brooklyn and again can't say enough about how the staff works together to service the clients. It's wonderful to see.

Phillip T.  |  First Impressions 
Clasificación:
4.0

There was misunderstanding with the price of the storage I rented, so we were a bit disappointed. Other than that, the service was good and the location convenient and very clean. I recommend it.

Dessislava S.  |  First Impressions 
Clasificación:
2.0

Unfortunately, kind of a frustrating experience. had a few helpful staff members but I showed up with a mobile reservation and it was very unclear where I was supposed to go to get the keys, and then I went to the key pickup desk and the person there told me, 'if you don't have a key number, go wait in the line…', and I still don't really know what that means. I said I had an online reservation but she still said, go to the back of the line, which does seem to move quite slowly. Took about an hour of the rental time, and then when I got back, had a bunch of problems getting into the storage unit. Didn't get an explainer on the swipe-in system which is somewhat complicated, and came back and they did explain but I was in the system under the wrong name so I just couldn't get up the elevator at all and had to come back. So I had a ton of wait time that tacked onto my day significantly. I did have some staff who helped me out, but I was surprised that the process involved a lot of inefficiency and just wanted to pass along so you knew. I'm sure there's a lot that goes into all of this, and I know the staff is quite busy too, so many thanks and hoping this proves helpful.

Angus D.  |  First Impressions 
Clasificación:
5.0

Uhaul is the best. They are essential in every way. Especially our friends on 4th Avenue. Always warm and friendly, always clean and safe. ¡Gracias!

Michael K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle F.  |  First Impressions 
Clasificación:
1.0

DID INFORM ME OF HOW TO ACCESS MY UNIT AND ASKED MULTIPLR QUESTIONS ABOUT ADDRESS AND EMERGENCY asked for multople persons for emergency did not accept my address

Robert L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

marie l.  |  First Impressions 
Clasificación:
2.0

The men working on the lot are TERRIFIC! Kind, friendly, go out of their way. the men working in the storage space are terrific. Friendly and efficient. The women at the registration desk have much to be desired. I wish that it wasn't so gendered. The don't look at you in the eye, which is especially critical with masks. They don't try to be understood. They rather get more annoyed saying the same thing 15 times than use their eyes to help you/ There is not a sense of kindness, which made me think they are just not being paid enough. I will try to do as much as possible online next time so I don't have to deal with this group at the front

RENNE B.  |  First Impressions 
Clasificación:
5.0

Everyone in the center was really helpful, especially Louis. He was extremely helpful in assisting us navigating the facility and even went out of his way to help us move a heavy mirror we were worried about.

Brittany C.  |  Online Move In 
Clasificación:
2.0

incredibly rude and unhelpful.front desk staff. Curt, uninterested in helping out others. Eager to leave. Manager is very nice. Support staff have challenges. Otherwise, facility is fine.

George H.  |  First Impressions 
Clasificación:
3.0

My storage unit had a damaged latch when it was rented to me that I am hoping can be fixed.

Heather D.  |  First Impressions 
Clasificación:
3.0

The process could be streamlined with an app or mobile check in. Protocols could have been explained better. Given people are storing their belongings in the units, I would have liked a better idea of the contract.

Elissa M.  |  First Impressions 
Clasificación:
5.0

The wait in line was a bit brutal, but my experience with Amanda was phenomenal. She was kind, pleasant, and answered all of my questions knowledgeably. ¡Gracias!

ALISSA M.  |  First Impressions 
Clasificación:
3.0

For me it was confusing at the start with the keypad check in and checkout for elevator access. Having someone there to walk you through the process would be great but because of Covid it's understandable that staffing is limited. Nothing on website explains what split level meant, so I was unsure what to expect and explains why the unit heights are 6' high. Thankfully I didn't get an upper level unit or that would've been major issues. I love the online reservations!

Melnard F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy g.  |  First Impressions 
Clasificación:
4.0

Figuring out the procedures for accessing the unit was a little confusing. I would have appreciated a sheet with all of the procedures in one place. The sheet I got was a contract, but it didn't explain how to access the unit, use the access card, elevator etc.

Christine H.  |  First Impressions 
Clasificación:
4.0

I have not yet moved in, but my initial experience was hassle free and congenial which is important. Liked that there were cubes replicating the actual sizes of the spaces making it simple to choose and make a final decision. Only need I think might help, after getting the paperwork done, it would be helpful to be taken to the space as a first run-as its a huge facility and I don't like having to follow maps, even the most simple.a skill that I lack. Thanks to a helpful fellow tenant, I was able to find my space. Second run-no problem-as I now know where I'm going. That's my take on the experience. Thanks for reading. Enjoy!

Ayodeji B.  |  First Impressions 
Clasificación:
3.0

I came on Saturday morning to sign the contract on a space I reserved online. Thus needed to go inside the store to do so. The system to get in the store and the navigation for shopping vs. waiting in line for spaces vs truck rental were disorganized. I waited in line for over a hour. Perhaps adding staff during the weekends would be super beneficial to customers.

anna b.  |  First Impressions 
Clasificación:
1.0

The storage unit that I reserved online was not available when I arrived and after waiting in line for almost one hour the associate assigned me a storage unit that was smaller in size then what I reserved without thinking I would notice. Then after requesting assistance to move to a larger unit they were completely rude and honestly the worst customer service experience. However, the storage unit is the cheapest around so I guess that comes with cheap customer service too. Very disappointed. I would have preferred them be honest about not having the unit rather than just giving me any available unit that was not the correct size.

Chance B.  |  First Impressions 
Clasificación:
1.0

A square unit was referred To as a 5x7. When we complained we were told to speak to management. Then we asked for a 5x10 and the unit was locked. We wasted at leasts 1-1/2 hour moving boxes in and out of units.

Maximilian M.  |  First Impressions 
Clasificación:
5.0

the amazing team that helped me was so nice and kind and amazing. those ladies deserve a raise big time.

emily u.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay G.  |  First Impressions 
Clasificación:
2.0

I made a reservation and it was not available, I was forced to move in to smaller unit or pay 100 dollars more for a bigger unit. Beyond disappointed that my reservation was not respected and I had to pay more for less. Additionally the unit I got has a huge beam that I was not told about.

Andres G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtwyn J.  |  First Impressions 
Clasificación:
3.0

The entry was painful, the code didn't work, then the keycard was a struggle to be able to know which entry point to swipe into, there are at least 3 in the same area but I have to go the correct one.

Fernando M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Stanley W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco G.  |  First Impressions 
Clasificación:
2.0

My customer service was very poor no real help or directions.

selema t.  |  First Impressions 
Clasificación:
5.0

Top staff and faculty.

James W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony M.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

David M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian Q.  |  First Impressions 
Clasificación:
4.0

Very spacious and worth the price

Wycliffe C.  |  First Impressions 
Clasificación:
3.0

Easy check in process. Only thing that was upsetting is that apparently if you check in online you could get a free lock. Noone told me this until after i checked in in person.

Shakola W.  |  First Impressions 
Clasificación:
5.0

Everyone that works at this location were very helpful and pleasant they treated me with much respect and kindness.

Nydia T.  |  First Impressions 
Clasificación:
4.0

since I am a first time customer, when I called and got a reservation number I though we had established a room and a price...spent a lot of time exploring different options. When I go there it wasn't

Saundra G.  |  First Impressions 
Clasificación:
5.0

We have had a very positive experience at this U-Haul recently as we prepared for a move and rented a storage unit. Everyone was very helpful and friendly and provided excellent customer service.

Meredith H.  |  First Impressions 
Clasificación:
5.0

The line was long but it was fast

CARYL L.  |  First Impressions 
Clasificación:
5.0

MaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendly

LAURA W.  |  First Impressions 
Clasificación:
1.0

I would never use U haul storage ever again. Worst experience ever. First, my phone call to reserve felt rush almost like a sales call. Then it took me 2hrs at storage to get a storage unit. They SUCK

Leslie m.  |  First Impressions 
Clasificación:
5.0

Everyone was courteous and helpful

Zlona Z.  |  First Impressions 
Clasificación:
2.0

The check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.

MURRAY R.  |  First Impressions 
Clasificación:
5.0

Friendly and efficient staff!

Elena O.  |  First Impressions 
Clasificación:
3.0

Service was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!

michelle d.  |  First Impressions 
Clasificación:
5.0

Clean and covenient.

Nelson R. | Reservación
Clasificación:
4.0

Very nice, helpful staff but long lines and waits sometimes.

Roger P. | Reservación
Clasificación:
5.0

Thank you all for your hard work s/o to the customer rep that help me out.

nashima D. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Volver
arriba