Customer Reviews for U-Haul Moving & Storage of Parkslope

18,918 comentarios

394 4th Ave   Parkslope, NY 11215
(At 6th Street)

(718) 237-2893

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 237-2893

394 4th Ave
Parkslope, NY 11215
(At 6th Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Jason B.  |  Overall Experience 
Clasificación:
4.0

Self check is cumbersome. Please find a way to streamline the process

Erica W. 
Clasificación:
4.0

Make sure the equipment that is rented is 100% in working order

Anthony C. 
Clasificación:
5.0

Nothing to do with the place so I picked it up. But the automated online check-in took too long. It would've been faster to meet awake to wait on the line at the store itself.

Kathryn K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIHAIL S. 
Clasificación:
5.0

I had an altercation with a black woman customer while waiting for the entrance door to open in the morning. I got there at 6:45 am to be first on line but there was a guy there before me so I was secondth. When the doors opened at 7:00 am the gentlemen in front of me went to proceed inside and this black woman customer pushed her way in front of us and ran to the counter. At the counter I said to her that there was a line of people and she started screaming in that angry black woman tone that she is a woman and was there at 6am but sitting in her car because she was not going to stand outside with all the low lifes walking around in the parking lot. Please note most of the low lifes wandering around the parking lot are people of color ranging from black to mexican backgrounds. If you cant trust your own race who can you trust. I feel you should put a sign outside the entrance stating if you are not on line behind this sign you are not in line no waiting in your car counts. Just to set the record straight I am not prejudice against people of color I am prejudice against stupidity and arrogance. I did use two of the black men waiting on your facility to do some moving for me and paid them well plus my girlfriend is a black woman so please do not pull the race card because if it was a white woman she would have gotten thrown off the line by me. I am seeing the tension grow between the black and white races rapidly and try to avoid conflict so I expect you as a major corporation to correct this problem with a sign just like you do with your operations procedures. You should contact the woman that caused this occurrence and straighten her out because she logged into your system right before me. I am a peaceful loving person and have served in the armed forces for this country. I would protect everyone no mattet of race, color, creed, religion, culture, etnic background and sexual orientation or preference. I am AMERICAN my eyes see no color but turn away from arrogance. Henry Irardy 917-685-4000 I am available to discuss this issue if need be. Thank You

Henry I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akeem S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDE E. 
Clasificación:
1.0

About 1 out of every 3 times I rent a truck (I rent a lot) I am overcharged. Usually it's because the crew doesn't check the truck in on time (after I have returned before its due) then charges me for a second day as if I was late. This time for some reason they checked it in on time and overcharged me anyway. I am getting sick of it.

SEANEMERIC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burim B. 
Clasificación:
3.0

Customer service can be more friendlier.

JOSE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco N.  |  First Impressions 
Clasificación:
5.0

I emptied the storage unit because I got rid of some items and was not storing very much in the unit.

Erica W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

REO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHIE K. 
Clasificación:
5.0

The personnel were extremely helpful here!

Melissa V. 
Clasificación:
4.0

I was promised pick up in Hempstead NY but last moment they told me only trailer is in Brooklyn NY 35 miles from my house in long island NY

Tihomir K. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRISON L. 
Clasificación:
5.0

Very good company. Very friendly staff.

SIMON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTERWILLIAM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cesar D. 
Clasificación:
3.0

I've rented over a hundred times and this was the worst truck I've ever rented. Charger/lighter port broken. Doors don't fully close. Vibration while driving. It was really bad

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELRONIT A. 
Clasificación:
1.0

Arrived on site for 24/7 pick up. Service connection was terrible. App made sense and then had errors. Asked staff for help, very rude and annoyed. Explained app states my vehicle is active but my truck has no key. I was assisted by return services who placed his hand up when I spoke to tell me be quiet. I was then guided to the front door to the store front at 7:05pm with staff.As were walking in front desk service says were closed at the door. i was still directed with staff from return service to desk to review my account and another front desk clerk said why would they bring her in here, tell her were closed and good night and sucked her teeth. Then the return service staff said everything looked okay and I was provided key to vehicle as I walked back to the return service.

Amanda A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie M.  |  First Impressions 
Clasificación:
5.0

great customer service

MICHAEL D. 
Clasificación:
1.0

Worst customer service I have every received. The woman who did my paperwork should never talk to customers the way she spoke to me, terrible customer service. The worst I have ever been treated in any uhaul.

JASON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOLA E. 
Clasificación:
5.0

Very clean facility, very safe. Loved there was a place for clothing and things u didn't want anymore. Will highly recommend to others!!

LINDA V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandler A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINICJ D. 
Clasificación:
5.0

I've had excellent service here a dozens times plus.

Kurt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUAA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLEYR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BORYS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jatinder G. 
Clasificación:
5.0

Location was close and very convenient to me. Myself and my family uses this location. Employees are always friendly and efficient. Gracias.

ALTHEAMARJORIE B. 
Clasificación:
1.0

Customer service front desk was terrible. truck was giving to me at 3/4. I was kind enough to return it was full tank. truck needs alignment and brake change. Overall horrible experience.

OMAR T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lara K.  |  Overall Experience 
Clasificación:
3.0

Had a lot of issues in the delivery and pick-up at my final location. for instance I confirmed the pick-up time and date only to go outside the next morning and see that the pod was never picked up. Everything was great until the final delivery and pick-up.

Bergen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOHDAN N.  |  First Impressions 
Clasificación:
3.0

Don't fully charge for a service you couldn't provide. Your truck broke and you charged me like I was able to use it properly all day.

TAYLORC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFONSO B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHNDAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SADDAMM A. 
Clasificación:
5.0

Excellent customer service by all. My u-box content came to its destination in great condition. Would highly recommend when moving out of state.

SANDRA P. 
Clasificación:
5.0

Great staff fast service in and out in seconds Great place to go

NESTORJ V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHA F. 
Clasificación:
5.0

Keep it moving the same way we are

HARRY H. 
Clasificación:
4.0

Where I was I did not have access to the internet. I had to call with a question. Calling uhaul was a very frustrating experience

JOSEPHJ L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRAMICHAEL N. 
Clasificación:
5.0

Great service

RODNEYLAMONT B. 
Clasificación:
4.0

Just. Front desk girl be nice - but. All the girl/Lady And field crews - all are very nine / friendly - see you soon - thanks. Sincerely. Caesar

RUSTOM C. 
Clasificación:
5.0

Everything was fine

GEORGEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

Nice, helpful people, and very clean vehicle

CAITLINMIA C. 
Clasificación:
5.0

Provide a dump site for electronics.

RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS L. 
Clasificación:
2.0

There was no one to help me with the trailer installation, thankfully I have done it before so I managed alone. After returning it within the same day I got multiple emails and phone calls saying that it hadn't been returned even though it was back in the exact spot in the lot where I received it…

Alexander H. 
Clasificación:
5.0

I wanted a small truck but they gave me the wrong key,s handed me keys to a van.

FARRITT J. 
Clasificación:
1.0

The staff was overworked. Not enough experienced staff. The person waiting on me was constantly being interrupted by other staff to answer questions. They were distracted and inattentive to my questions bordering on rude. The system of scanning IDs was not working and seemed unnecessary. I have rented from UHaul MANY times and in the past, since I was in the system, I got in and out smoothly and quickly. This experience was a drag and I felt like my being a good customer was of no interest or value. Upon returning the van the outside staff completely ignored me and were not helpful.

Christine W. 
Clasificación:
4.0

Apparently most of the return effort has been offloaded to the customer. Providing truck information, taking pictures, doing the full review of the vehicle, etc. The staff that were there seemed really unhappy, and I can't blame them considering my own experience with terrible U-Haul customer service.

Samuel H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHEE D. 
Clasificación:
5.0

I would advise the staff to smile a bit more. They all seem extra grumpy, especially the owner!

Emil A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANITALATRICE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILMERD H. 
Clasificación:
4.0

Please have more equipment at closer locations

Ryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER H. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRYANSAMUEL VINS P. 
Clasificación:
5.0

All good. Very easy to work with. Surprisingly easy to return equipment. Best experience I've had with a UHaul rental.

William B. 
Clasificación:
3.0

The regional office needs to be more organized and equipped. When you book something you expect the equipment to be there - not 9/10 hours later than requested. We also had to change locations multiple times to get a trailer. It put our move back by a full day.

GABOR T. 
Clasificación:
2.0

Ensure all vans are clean and not trashed. This van was on it's last leg, no power locks, broken window button, stinked, etc.

ALEXANDERDYLAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOTZELJOEL P. 
Clasificación:
3.0

Pulled up and there were at least 3 people working and they just stood around, didn't say anything to us so we used the app to return the truck. They could have at least welcomed us or said SOMETHING.

Timothy C. 
Clasificación:
2.0

When I purchased the Uhaul, the reason i bought it was the dropoff in Williamsburg. Then at payment I was told I had to go to Park Slopeâ€"very bad experience and wasted two hours of my day. I would have gone with someone else if I had known ahead of time about the potential for the last second drop off change. The scheduling person online said that the drop off locations are very flexible and I could go anywhere.

JACK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY L. 
Clasificación:
2.0

The location is fine. The amount of logging in and items to click and photos to take and forms to fill out is ridiculous. Needs to be streamlined.

JONAHM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY G.  |  Overall Experience 
Clasificación:
4.0

This particular uhaul has suspension and steering problems. Would recommend the repair team take a look at this one. Definitely needs repair.

JONATHAN W. 
Clasificación:
4.0

I overestimated the mileage as 20 miles in total, thinking that I would be refunded for the exact amount of miles driven (probably 10) since the price given on the online check-in was clearly marked "Estimated cost of rental." I was surprised to see on the receipt that the actual mileage had not been adjusted for in the final billing. (I only realized this once I go home and frankly have not contacted U-Haul because of how long it could take to get this rectified.)

LIAM W. 
Clasificación:
1.0

My truck had to be swapped at pick up due to a faulty connection with the trailer. That cost some time. I left my jacket in the first truck and when trying to get information about it the next day (after coming back to drop off) nobody knew how to figure out how to check for my jacket. The manager was unavailable. The trailer attendant spoke to me rudely and condescendingly when I went to drop the keys off. When asked which he preferred - leaving them in the truck or tent, he repeated his original line stating the options, slower and with more condescension. When I told him I didn't appreciate his attitude, he launched into a screaming fit. The whole ordeal was total chaos and erratic. Will never use this location and probably never U-Haul again.

Blue T. 
Clasificación:
5.0

I'm disappointed that I got charged $ 20 for late drop off because I was not technical enough to attach pictures to you website. I tried three times and gave up. If you're going to charge a premium fee then your tools need to be so simple ANYONE can use them.

Alan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon C. 
Clasificación:
5.0

Romain was very nice and helpful. Very.

vicky B. 
Clasificación:
5.0

Dropping off my Uhaul at the Park Slope location couldn't have been easier. You turn off the street right into a return line, where the employees guided you on the online return process. Very simple and easy.

ISABELLE W. 
Clasificación:
2.0

Uhaul broke down. Wouldn't start. Had to get roadside assistance. Battery was obviously in a terrible state. Took hours longer as a result.

MATTHEW S. 
Clasificación:
4.0

The vehicle I had needed to be taken out of service transmission slipping truck bouncing all over the road tires needed air

Kevin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

YASERABDURUBAH N K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan A S. 
Clasificación:
3.0

The employees were great and helpful, you just need more of them. The line was massive and the online checkin process was lacking information. You should be much more transparent when doing online checkin on what you need at the initial booking and when “waiting for authorization” you should be transparent about how long this may take (in my case I was sitting on the street for 30 minutes with no explanation) I tried to call customer service but was on hold for 20 minutes before I gave up and your online chat, I just never got a response. At the end of the day, it would have been faster to checkin in person at the desk. If your app doesn't work, give more people jobs at the sites instead.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brit R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherae W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZUI L.  |  Overall Experience 
Clasificación:
2.0

This location is extremely busy had to wait on the line for half hour before anyone could help

Ghulam S. 
Clasificación:
4.0

The waiting time to get the reserved car was to long. The front desk personnel should be aware that people who rent vehicles have a lot to do that day.

Rinold I. 
Clasificación:
1.0

They didn't have a vehicle ready for my reservation, neither time nor location. I ended up spending over sixty dollars to get to another u-haul location. I was provided a vehicle two hours late. When I finally got the vehicle and was loading it while moving to my new apartment, the u-haul representatives called my girlfriend and I multiple times being unclear in their communication. After many attempts to reach an understanding with them, they realized they gave me the wrong vehicle. These people are extremely rude and inefficient and ruined our whole moving experience.

ERNESTOo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEYO A. 
Clasificación:
1.0

Customer service is awful. They refused to rent me more than 1 dolly. I reserved a 20ft truck and received a 15ft instead. When I asked about the $50 reservation guarantee, they said I have to talk to corporate instead of helping me at all.

DANIELZ F. 
Clasificación:
5.0

Apple Maps has the address as the fire house across the street down one block.

ADAMIOANE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasir E.  |  Overall Experience 
Clasificación:
3.0

Overall I can't really complain. But for the sake of suggestions for how the process could be improved, I have three things to note. (1) In terms of unit sizes, my unit was a bit too small for what I needed, but there was no way for me to know that when deciding what size unit to get. I got a 5'x5'x8' unit, and it was labeled as "studio, one or two rooms." The stuff I was storing could fit in a small guest sized bedroom, or in a little corner of a studio apartment, so I thought I would be fine with the 5'x5'x8' unit. It was just a bit too small. Some more accurate information on the front end would be helpful to allow people to know what size unit they need without having to undertake in a trial-and-error process. (2) When I made the storage reservation, the website info told me I'd need to supply my own lock, but it did not specify that a particular type of lock was needed. So I brought my own padlock, but when I checked in, I was told I specifically needed a disc lock, so I had to buy one there and incur yet another unexpected charge (a common theme in the world of moving). I understand that the disc locks are stronger than standard padlocks, but I should still be able to choose what lock I use as long as it fits on the unit door, and just deal with the additional risk that comes with using a slightly less durable lock. (3) The alarm. When I started moving stuff into my unit (after I had officially swiped my security card to check in and disarm the unit), an alarm started going off and I didn't know why. I eventually discerned that the alarm probably sounds if something is blocking the doorway of the unit for a certain amount of time. This was never explained or cautioned ahead of time, which is never a cool thing to spring on an unsuspecting customer. It's also just not a sensible security feature to install. When I'm trying to squeeze so much stuff into such a small unit (see point #1 above), I can't stand inside of the unit and also load everything into it while I'm standing there, so naturally I need to stand in the doorway while playing storage unit Tetris for an hour and a half (actual time it took me to arrange my stuff in a way so that everything would fit). That alarm feature for merely standing in the doorway, or having an object in the doorway while I'm actively trying to load the unit, should either be removed altogether, disarmed while people are actively filling the unit, or at the very least, there should be a warning about that feature in the paperwork ahead of time and/or there should be signs notifying people that a super obnoxious alarm will sound if they dare to try loading their own storage unit while having the audacity to stand with just one foot directly below the open unit door.

Evan G.  |  Overall Experience 
Clasificación:
3.0

Staff was not very friendly or forthcoming. Didn't have my answers to my questions and was very rude.

Thara S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

terrincia j.  |  Overall Experience 
Clasificación:
2.0

One of the employees there got in my face and tried to physically threatened me for placing items in the recycle section

Armando B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CARYL L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cihai S.  |  Online Move In 
Clasificación:
1.0

Was locked out of unit with lock that said I had not paid rent (even though I had) and it took 1.5 hrs for someone to come open it.

Taylor C.  |  Overall Experience 
Clasificación:
5.0

Every person was professional and very helpful at the Parkslope location. I live in CA and I was unfamiliar with NYC. I want to especially thank Ms. Sophie for all her advice and help!

TATIJANA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikhil K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

CANDACE C.  |  Overall Experience 
Clasificación:
2.0

Staff there, possibly manager with short purple hair was very impatient, rude and disrespectful she was on the phone the entire time and I decided to cancled instead and head over to cube smart

PHILIPPE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANAS I.  |  First Impressions 
Clasificación:
2.0

staff were VERY VERY unhelpful. I asked for a seond staffer. FANTASITC EXPCELLENT staff is DANILA MCLEAON who arranged for my truck at 7 am- 11 am. The staff who assigns uhaul storgae units int he afternoon were TERRIBLE: nonverbal, uncooperative, unlpeasant, and made me wait excellsive time fro their own conveniences. AGAIN, the MORNING STAFF IS GREAT

CATHERINE L.  |  First Impressions 
Clasificación:
4.0

Easy seamless experience. Friendly service and helpful in showing me where the unit was and ensuring it was unlocked and ready for use.

Tina M.  |  First Impressions 
Clasificación:
4.0

my card did not work, so I had to stand on line at office with other customers doing many other types of transactions (renting trucks..), when attended the experience was very good, but since it was past 8 as a I was moving out, it was complicated getting back into facility, sliding doors stop working, me and many patrons trying everything to get in. My card stop working again so could not get back my 3rd unit to finish emptying it (and office was closed), I stopped a customer care person on her way to leave work so she can swipe me in so i can get back to my unit and my daughters who was upstairs helping. I am sure other folks get in these types of situations. Someone needs to develop better workflow for the day and evening.

javiel M.  |  Overall Experience 
Clasificación:
5.0

Rhandi was super helpful!

Christopher B.  |  First Impressions 
Clasificación:
4.0

Really nice staff in the lot. Tried to access storage after 6 pm on a Sunday and could not get in. Someone was coming out and we were able to go inside. Not sure why doors were locked.

Deidre B.  |  First Impressions 
Clasificación:
1.0

Confusing access, no parking spit on the premises. Nobody there to welcome you.

Francesco B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherae W.  |  First Impressions 
Clasificación:
5.0

THANK YOU SOOO MUCH MS.SOPHIA

Chyna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P.  |  Overall Experience 
Clasificación:
2.0

There was a huge, slow moving line to get anything at all. I first had planned to rent a van and a storage unit but was talked out of renting my storage unit until the next day because I had arrived so close to office closing hours (I had reserved for 6:30PM). Instead I had to keep my rental truck parked on the street overnight, full of my stuff, and only realized the next day that it was totally unnecessary. They could have assigned me my storage space and I could have used it later that evening, since there was access until 10PM. I felt like the person behind the counter didn't want to deal with it so close to quitting time. I also never got the dolly I had rented, even though I was still charged for it. The system in the building itself was confusing and I had to run back and forth several times in order to get my key card to work. That said, the manager was friendly and helpful and the guy I dropped the van off with at the end of the day was nice, as well. The person I first dealt with was not.

Elliot T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia D.  |  Overall Experience 
Clasificación:
5.0

The lady that helped me was FANTASTIC! Super helpful and got me set up very quickly! She deserves a raise!! Lucky to have worked with her

Jahaira F.  |  First Impressions 
Clasificación:
1.0

It took me 3 hours to get everything out of my truck and into the self storage. In that time, the business closed and parked a truck sideways at the gate. This blocked me into the parking lot over night. I had to walk two miles to my destination and then two miles back the next morning to get the truck.

Joshua M.  |  Online Move In 
Clasificación:
4.0

I had some issues with the self check in which made it necessary to come back during office hours. Once resolved the following day, everything went smoothly.

Boris D.  |  First Impressions 
Clasificación:
5.0

The usual fine service from the helpful, efficient staff.

LEE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evangeline T.  |  Overall Experience 
Clasificación:
4.0

Could be clearer guide to where units are in floor

Queen A.  |  Online Move In 
Clasificación:
5.0

Every single employee at this Uhaul is a gem! They are all so kind and helpful to not only myself but all other guests that I witnessed. Thanks to them, the stressful experience of moving is made a lot better.

Anosha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEENA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander T.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly

LEROY B.  |  First Impressions 
Clasificación:
3.0

Alarm went off regularly for no apparent reason. It was so loud and lasted so long that I felt I was losing my hearing. This has been happening for months.

Bartek W.  |  Overall Experience 
Clasificación:
1.0

Some of the staff are very rude and un helpful.

Emmanuel c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohit K.  |  Overall Experience 
Clasificación:
5.0

The general manager: Miss Amanda is a consummate professional. Miss Amanda was very professional, sincere, helpful and kind. Miss Sopia/Sofia is very nice, kind and professional. Mr. Louis and Mr. Andy are awesome individuals! Miss Sophia/S

royal b.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Travis R.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and Manager. 5 Stars for Amanda especially.

Salvatore B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Genesis F.  |  Online Move In 
Clasificación:
4.0

I got differing information about the move out process. Online it's says it can be done completely online and to leave your card in the unit. I asked an employee to make sure and she told me I needed to return the card to the front desk. When I went to the front desk to return the card the associate told me the card was just trash now and I was free to go. I was still being asked to pay next month's rent on my account online and when I called to correct it they said I needed to receive a check out form. 4 different answers in 4 different places was very confusing.

Kyle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rolando B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANEL H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin S.  |  Online Move In 
Clasificación:
3.0

This is not at all the fault of the staff, but my experience moving in was so disorganized! I place the blame 100% on ineffective systems, not at all on the staff, who, as I said above, were friendly and helpful. To begin, although I had made a reservation in advance online, local staff did not have access to that information. Fortunately there were units available in the size I needed, but why have me select my unit size in advance if that information is not going to be shared with staff? Then, there were several issues with the unit itself. First, I was sent to a unit that was actually already occupied--again, I blame record-keeping rather than staff, who are trying to do their best with a system that's not giving them the information they need. Then, though staff (reasonably) believed there would be a lock inside my unit, this was not the case. Every time there was an issue, I had to go back down from the fourth floor to the office and stand in line. It was a needless waste of my time, and of staff's time continuing to help me with these issues on a busy first Monday of the month. This is why I rate my experience "average", although, again, everybody was very helpful. What would have been more helpful would have been if 1) staff had had access to my prior reservation 2) staff had had access to an accurate record of which units were available 3) available units were actually fully equipped with lock, OR, it were known that the unit did not contain a lock so I could have just grabbed one before heading up.

CJ H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S.  |  Overall Experience 
Clasificación:
3.0

For both the truck and storage unit rental, I ended up having to wait in line for ~15-20 minutes to 1) get the truck keys (and provide information I'd already submitted online) and 2) figure out how to check in to the building to access the storage unit. Several employees gave conflicting information about how to check in until I eventually stood in line to talk to someone at the counter. Online check in sounded like it'd save me time and avoid the line but that wasn't the case. There also wasn't a padlock left in the unit as indicated online for using Rent Now. However, every employee at the counter was patient and helpful with any questions I had.

Austin J.  |  Online Move In 
Clasificación:
5.0

The best storage ever ... everything easy and smooth I love it

MOHAMED A.  |  Overall Experience 
Clasificación:
5.0

Sophia absolutely made my experience at the Uhaul Parkslope location a positive one. She was approachable, knew all the answers, and put me in touch with someone who could help me, with selecting a new storage unit when the one I reserved was too small and with someone to find a place to park the truck to load/unload. The guys outside really helped me too when I needed assistance getting a spot for loading/unloading whether it was moving trucks or speaking with others to coordinate parking shuffling. Unfortunately, I didn't catch their names to specifically mention them here, but I want to be sure I still give them credit.

ALEXA L.  |  Overall Experience 
Clasificación:
5.0

Just keep up the good work Ms Sophia, very good management.

bertina l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

Amazing customer service!

TATIJANA S.  |  First Impressions 
Clasificación:
5.0

Easy!

JERRY A.  |  Overall Experience 
Clasificación:
5.0

Astonishingly helpful staff. Amanda went above and beyond. To find helpful staff anywhere these days is rare. This I would not imagine for a storage facility. Many many thanks to the staff and the Manager that educates them..

Salvatore B.  |  First Impressions 
Clasificación:
3.0

Not all staff is bad but majority act like they don't want to be there or like you're bothering them, and I didn't like the hounding for payment two days after due date, but overall it was an okay experience

Monique C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

SOPHIA K.  |  Overall Experience 
Clasificación:
5.0

From start to finish this facility and it's staff were amazing! They are so friendly and very helpful. My daughter had to move out on her own and upon being in the property everyone was helpful in showing her where to go and helping her. When calling to close out the account Sophie was so nice and very helpful. Customer service was above and beyond! I would highly recommend!!!

Michelle R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth S.  |  Overall Experience 
Clasificación:
3.0

Excellent customer service from staff, but there are not enough people behind the counter to trouble shoot and assist. No one should have to wait in a long line for simple request or question.

Chirlane M.  |  Online Move In 
Clasificación:
5.0

Plenty of carts available makes moving easy.

JERRY A.  |  First Impressions 
Clasificación:
2.0

Paulia and other staff members were very helpful! I was very disappointed that corporate policy dictated that moving my storage unit to another of the same size, on the same row and floor meant raising my storage rate.

LENOX W.  |  First Impressions 
Clasificación:
4.0

Uhaul storage should allow customers to access their belongings 24/7. Charging a fee for unfolded blankets is condescending & patronizing. Charging close to five dollars a gallon for gas is outrageous. Especially tacking on the gas service free. The element of customer obsession is lost here. One of the most high stress points in moving is finally dropping off all equipment.. during this phase, uhaul lacked in the smoothness of "drop off". The final phase should be as smooth as possible in my opinion. Aside from this and unit accessibility.. my experience was good

Alexis A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan G.  |  First Impressions 
Clasificación:
5.0

Staff was incredibly helpful and friendly i felt very welcome. I couldn't figure out how to check in and out and they were super helpful with me.

Penelope F.  |  Online Move In 
Clasificación:
3.0

Know what kind of locker and where the locker will be located (upper or lower) before signing your contract.

Shade A.  |  First Impressions 
Clasificación:
4.0

There were not many staff working considering it was one of the busiest moving days of the summer (June 30th), but staff were attentive once the long wait in line was over

Jessica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA F.  |  Overall Experience 
Clasificación:
5.0

I'm not Mark Shaw, who booked unit 11000; rather, I'm David Welsh, in KY, who actually paid for storage in this unit of my late son's stuff, moved into it by his friends. My (very remote) experience with Parkslope U-haul has been very favorable, with one exception - - sometimes getting the phone answered takes a LOOOOOONG time and answerer may be at a corporate office somewhere else, rather than at Parkslope U-haul.

Mark S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah F.  |  Overall Experience 
Clasificación:
5.0

Facility is so accessible to move furniture in and out and staff were well organized and accommodating. Very helpful to have UHaul truck rental in the same place.

Brooke M.  |  Overall Experience 
Clasificación:
5.0

Great staff, very friendly and helpful 😀

Alicia O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DESIREE T.  |  First Impressions 
Clasificación:
5.0

staff is very friendly, helpful, and accommodating

Joseph B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marylin w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINGREGORY M.  |  First Impressions 
Clasificación:
5.0

Awesome Job!

Shanice T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kareem C.  |  Overall Experience 
Clasificación:
4.0

24 access would be great

Johnny N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin A.  |  Overall Experience 
Clasificación:
3.0

The complete lack of trash cans is a pain in the neck. Also, the very long lines for service at the cashier is a bummer. The max security system was French failed and I had to have my card remade. Even then it failed half the time. So all in all it failed more than it worked (card reader in elevator did not function properly). Also, the keys to my lock were stolen and uhaul has no contingency plan in place when this happens. I brought in a locksmith but it was quite complicated to schedule to follow policy: too complicated.

STEPHEN M.  |  Overall Experience 
Clasificación:
4.0

It was unclear what line to stand in to pick up a key for a truck, to get information, etc. I was also given unclear information about how to use the elevator and had to come back to ask for clarification. A paper handout describing where and how to input your code would be helpful if employees don't have time to explain the process.

Faith M.  |  Online Move In 
Clasificación:
5.0

Thank u much I appreciate ur services

Joy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NINA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawne E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKQUELINE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lovsky L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto A.  |  Online Move In 
Clasificación:
4.0

Everything was good, but there was a deafening alarm that kept going off for unknown reasons - not great

Kent J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina R.  |  Overall Experience 
Clasificación:
4.0

The facility was well lit but the units themselves can be pretty dark.

Soren H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin t.  |  Overall Experience 
Clasificación:
4.0

The line was extremely slow moving. One of the girls behind the counter was extremely rude and off-putting -- making me feel as though she was doing me a huge favor by helping me. Se was the youngest girl of the group. The others were friendly enough. There were also some computer glitches, or so I was told, making my wait time close to an hour. Too long.

Michael S.  |  First Impressions 
Clasificación:
2.0

The unit we reserved online was not available on our scheduled move-in day. The staff member/cashier was rude when we asked what happened. Then she fought with another staff member about showing us available units. The other staff member was nice and helpful but didn't have the information we'd given the first staff member, resulting in wasted time showing us the wrong size units. She eventually found one that could work, but didn't take the U-Haul lock off, so we had to go back down to the desk for help. While looking for a unit, we passed through a couple areas that smelled strongly of garbage.

Kelly G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V.  |  Overall Experience 
Clasificación:
5.0

I would like to say Thank you very much. for the person that help me with my papers from closing my storage unit is a dedicate worker. Her name is Ms. Danija McLeod. I would come back just for the excellent service that I received from her. I also rented a cargo van that same day for several days. I even recommended a friend to have a storage there, based on the excellent service that I received from your employee Ms Danija McLeod. She is so professional and was so nice. She made me feel very comfortable and showed me the best customer service experience when I was there. She should get the recognition she deserves. She is a outstanding employee. She was very delightful and kind with my last day of storage and also my rental with my cargo van, very pleasant. Loved it. I would like to say Thank You for the excellent service that you gave me. She definitely should get the recognition she deserves from uhaul also. Please inform your employee for the excellent services that she gave me. Thank you again Damaris Melendez

damaris m.  |  Overall Experience 
Clasificación:
5.0

Everything was terrific, though it was a bit challenging having to climb stairs to get to the unit itself and not be able to bring a hand cart right to it for loading/unloading.

DEIDRE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anika S.  |  Online Move In 
Clasificación:
2.0

I have a problem with me closing out my account on Sunday, May 9th. My payment is due the 2nd of each month and I paid on April 28th which was in advance and when I inquired about the procedure for technically only having the storage for 7 days and asked if my account could be prorated I was informed that if you pay your fee 1 day before or 1 day after the fee is not prorated and that was not explained to me the day I closed my account. I also said if you rent out that same storage unit that same day you will charge the new customer for the entire month and I consider that stealing and unfair practices. Therefore I will never recommend anyone to U-HAUL Storage.

Cynthia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunshine H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLEY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia N.  |  Overall Experience 
Clasificación:
5.0

Nothing compares to uhaul facilities

VALERIE G.  |  Overall Experience 
Clasificación:
5.0

My brother passed like 2 months and I had to clear his apt the last 2 days. I like the extension of utilization of your vehicles without problems. I am in an emotional state right now and U haul has shown me nothing but great support. Thank you so much from the bottom of my heart which hurts so much rte now. THANK YOU

GILBERTE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth l.  |  Overall Experience 
Clasificación:
5.0

This uhaul exceeded every expectation I had for storage and moving. Clean facility. Nice staff. Super easy to get in and out. My only wish is that I knew about uhauls operation previously. Absolutely A+. You should advertise way more. Moving is horrible and this facility made it so much easier.

SUZANNE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikita D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SINJE L.  |  First Impressions 
Clasificación:
5.0

Great job!

Theodore U.  |  First Impressions 
Clasificación:
5.0

Even when lines were long, the staff kept it moving and were pleasant. Feels like the place is being run really well! Thanks you

Evin L.  |  Overall Experience 
Clasificación:
5.0

Great doing business with you!

David S.  |  Overall Experience 
Clasificación:
5.0

Sophia, the General Manager of the 4th Ave Uhaul in Park Slope was truly incredible. She helped me with my truck and storage reservation with efficiency and kindness!!! Thank you Sophia!

Margot P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

jennifer s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NANETTE V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

david c.  |  First Impressions 
Clasificación:
4.0

Hello, I left my Cardinal of Canada Jacket in the Uhaul van that I rented yesterday from the Park Slope, Brooklyn, NY location. It is a navy blue coat and was left in the front seat. I am trying to get in touch with a representative from the location but am having difficulties getting through. Please let me know if you can assist or point me in the right direction. Thanks!!

George R.  |  First Impressions 
Clasificación:
4.0

Authentic!!! Pleasant workers and ez to navigate.

javon w.  |  First Impressions 
Clasificación:
5.0

The check in was easy and efficient. The young lady that checked me in was very knowledgeable and took the time to go over my reservation and make sure I understood the process. She even helped me figure the correct size unit I needed which was bigger than what I had reserved but exactly what I needed. She knows her stuff. Thank you again for being the best part of the customer experience.

Shondel S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie S.  |  Online Move In 
Clasificación:
1.0

Terrible customer service. Tried to rent storage on-line, system wasn't working. Sat on hold for 15 minutes, then drove to location. Treated rudely. I formed I was not eligible for a free month, nor even a free lock. So much for being a good customer for more than five years. I see why you have such a low rating on yelp. Now I have two storage units. Still no free month or free lock. No recognition or thank you. Just rudeness.

RICHARD O.  |  First Impressions 
Clasificación:
5.0

Very well run operation. Highly recommend

SUZANNE S.  |  First Impressions 
Clasificación:
4.0

Pleasant folks at the front desk. stressful job.

JASON C.  |  First Impressions 
Clasificación:
3.0

Honestly... it took 30 min to finally get my storage unit! It's so pricey compared to the size of it and then they ask 3 different contacts information! Please give us a break! But the staff was kind and helpful and the facility is clean.

marine k.  |  First Impressions 
Clasificación:
3.0

Overall i think the storage process was very seamless, but I didn't appreciate how there was a hidden fee for a lock, which is never mentioned anywhere I saw on the website when I made my reservation.

Paul B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ricardo n.  |  First Impressions 
Clasificación:
1.0

Honestly, this could have been a great experience. I loved that it was possible to move in out-of-hours, but I was shocked to discover that my unit was "upstairs". Although there was an elevator to the appropriate floor, there was no indication that I would then have to lift all my furniture up a flight of stairs to my unit. I would not have made this booking had I known, and it was not made clear at all during the booking process. This is a deceptive practice and will put me off ever working with U-Haul in the future.

MARC A.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN M.  |  First Impressions 
Clasificación:
1.0

The process of renting the truck and using the moving helpers was really difficult. The movers were poorly booked by U-haul and on the loading in to storage side were booked for the wrong date. The Truck was delivered to me with an empty tank and the brakes on the truck were problematic. The staff at the counter were really nasty and I really do not want to ever go back to your office every again now that I have my belongings in storage. Your staff is really nasty and the everything about the truck rental was a disaster. Best, Charles Herzfeld

Charles H.  |  First Impressions 
Clasificación:
5.0

Need to be super clear what your terms mean - split level, upper level, etc

ALEXANDERFARHAD M.  |  First Impressions 
Clasificación:
4.0

Everything was great but I must question why we are mandated to purchase a lock when we already had a lock. This additional expense seems forced upon customers. I've never had to do this at other storage facilities, uHaul and others, in my lifetime.

Peter P.  |  First Impressions 
Clasificación:
5.0

Convenient location and previous knowledge of your services.

george S.  |  First Impressions 
Clasificación:
4.0

Too much for an email

fiona m.  |  First Impressions 
Clasificación:
5.0

I highly commend thst Ms. Hazel Sylvester remain as General manager of U--HAUL facility at 394- parkslope Bklyn N.Y

SYLVESTER W.  |  First Impressions 
Clasificación:
4.0

There was misunderstanding with the price of the storage I rented, so we were a bit disappointed. Other than that, the service was good and the location convenient and very clean. I recommend it.

Dessislava S.  |  First Impressions 
Clasificación:
5.0

Uhaul is the best. They are essential in every way. Especially our friends on 4th Avenue. Always warm and friendly, always clean and safe. ¡Gracias!

Michael K.  |  First Impressions 
Clasificación:
1.0

DID INFORM ME OF HOW TO ACCESS MY UNIT AND ASKED MULTIPLR QUESTIONS ABOUT ADDRESS AND EMERGENCY asked for multople persons for emergency did not accept my address

Robert L.  |  First Impressions 
Clasificación:
2.0

The men working on the lot are TERRIFIC! Kind, friendly, go out of their way. the men working in the storage space are terrific. Friendly and efficient. The women at the registration desk have much to be desired. I wish that it wasn't so gendered. The don't look at you in the eye, which is especially critical with masks. They don't try to be understood. They rather get more annoyed saying the same thing 15 times than use their eyes to help you/ There is not a sense of kindness, which made me think they are just not being paid enough. I will try to do as much as possible online next time so I don't have to deal with this group at the front

RENNE B.  |  First Impressions 
Clasificación:
5.0

Everyone in the center was really helpful, especially Louis. He was extremely helpful in assisting us navigating the facility and even went out of his way to help us move a heavy mirror we were worried about.

Brittany C.  |  Online Move In 
Clasificación:
2.0

incredibly rude and unhelpful.front desk staff. Curt, uninterested in helping out others. Eager to leave. Manager is very nice. Support staff have challenges. Otherwise, facility is fine.

George H.  |  First Impressions 
Clasificación:
3.0

My storage unit had a damaged latch when it was rented to me that I am hoping can be fixed.

Heather D.  |  First Impressions 
Clasificación:
3.0

The process could be streamlined with an app or mobile check in. Protocols could have been explained better. Given people are storing their belongings in the units, I would have liked a better idea of the contract.

Elissa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy g.  |  First Impressions 
Clasificación:
4.0

Figuring out the procedures for accessing the unit was a little confusing. I would have appreciated a sheet with all of the procedures in one place. The sheet I got was a contract, but it didn't explain how to access the unit, use the access card, elevator etc.

Christine H.  |  First Impressions 
Clasificación:
4.0

I have not yet moved in, but my initial experience was hassle free and congenial which is important. Liked that there were cubes replicating the actual sizes of the spaces making it simple to choose and make a final decision. Only need I think might help, after getting the paperwork done, it would be helpful to be taken to the space as a first run-as its a huge facility and I don't like having to follow maps, even the most simple.a skill that I lack. Thanks to a helpful fellow tenant, I was able to find my space. Second run-no problem-as I now know where I'm going. That's my take on the experience. Thanks for reading. Enjoy!

Ayodeji B.  |  First Impressions 
Clasificación:
3.0

I came on Saturday morning to sign the contract on a space I reserved online. Thus needed to go inside the store to do so. The system to get in the store and the navigation for shopping vs. waiting in line for spaces vs truck rental were disorganized. I waited in line for over a hour. Perhaps adding staff during the weekends would be super beneficial to customers.

anna b.  |  First Impressions 
Clasificación:
1.0

The storage unit that I reserved online was not available when I arrived and after waiting in line for almost one hour the associate assigned me a storage unit that was smaller in size then what I reserved without thinking I would notice. Then after requesting assistance to move to a larger unit they were completely rude and honestly the worst customer service experience. However, the storage unit is the cheapest around so I guess that comes with cheap customer service too. Very disappointed. I would have preferred them be honest about not having the unit rather than just giving me any available unit that was not the correct size.

Chance B.  |  First Impressions 
Clasificación:
1.0

A square unit was referred To as a 5x7. When we complained we were told to speak to management. Then we asked for a 5x10 and the unit was locked. We wasted at leasts 1-1/2 hour moving boxes in and out of units.

Maximilian M.  |  First Impressions 
Clasificación:
5.0

the amazing team that helped me was so nice and kind and amazing. those ladies deserve a raise big time.

emily u.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtwyn J.  |  First Impressions 
Clasificación:
3.0

The entry was painful, the code didn't work, then the keycard was a struggle to be able to know which entry point to swipe into, there are at least 3 in the same area but I have to go the correct one.

Fernando M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Stanley W.  |  First Impressions 
Clasificación:
2.0

My customer service was very poor no real help or directions.

selema t.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony M.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

David M.  |  First Impressions 
Clasificación:
3.0

Easy check in process. Only thing that was upsetting is that apparently if you check in online you could get a free lock. Noone told me this until after i checked in in person.

Shakola W.  |  First Impressions 
Clasificación:
5.0

Everyone that works at this location were very helpful and pleasant they treated me with much respect and kindness.

Nydia T.  |  First Impressions 
Clasificación:
4.0

since I am a first time customer, when I called and got a reservation number I though we had established a room and a price...spent a lot of time exploring different options. When I go there it wasn't

Saundra G.  |  First Impressions 
Clasificación:
5.0

We have had a very positive experience at this U-Haul recently as we prepared for a move and rented a storage unit. Everyone was very helpful and friendly and provided excellent customer service.

Meredith H.  |  First Impressions 
Clasificación:
5.0

The line was long but it was fast

CARYL L.  |  First Impressions 
Clasificación:
5.0

MaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendly

LAURA W.  |  First Impressions 
Clasificación:
1.0

I would never use U haul storage ever again. Worst experience ever. First, my phone call to reserve felt rush almost like a sales call. Then it took me 2hrs at storage to get a storage unit. They SUCK

Leslie m.  |  First Impressions 
Clasificación:
5.0

Everyone was courteous and helpful

Zlona Z.  |  First Impressions 
Clasificación:
2.0

The check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.

MURRAY R.  |  First Impressions 
Clasificación:
5.0

Friendly and efficient staff!

Elena O.  |  First Impressions 
Clasificación:
3.0

Service was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!

michelle d.  |  First Impressions 
Clasificación:
5.0

Clean and covenient.

Nelson R. | Reservación
Clasificación:
4.0

Very nice, helpful staff but long lines and waits sometimes.

Roger P. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Volver
arriba