ROY M.
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Comentarios de los clientes para U-Haul Moving & Storage of Parkland
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage of Parkland
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jenifer j.
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First Impressions
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The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.
FuA A.
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Overall Experience
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A great place and nice people work there.
Anna E.
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First Impressions
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I had no idea uhaul had storage. Moving across state, this was a huge help.
Aleeah j.
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First Impressions
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The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for $5,000 worth of insurance coverage and they only gave me $1,000, so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.
Terri J.
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Overall Experience
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It very hard to get a hold of someone. I haven't been able to get in my storage unit. For almost a week not the waiting time is longer than stated. I want to know why my access was denied. I even sent an email.and no one has responded
Jacqueline S.
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Overall Experience
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I wish I could give this more stars, but every single time we ever talked to a U-Haul employee we had negative experiences. They clearly do not hire people that are friendly. It’s especially bad as this was my first experience using their storage facility. It was very confusing at the beginning how we were allowed to enter and exit the building. Every time we asked for help they were unfriendly and somewhat unhelpful. They spoke to us like we should already know exactly what we are supposed to do. I had a huge sense of relief whenever we stopped using the storage facility yesterday. The facility itself seemed maintained well enough. I felt the price was fair. I just don’t recommend this company due to the horrible customer service.
Gloria H.
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First Impressions
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Awesom staff! Very helpful
THEODORE W.
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First Impressions
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Prices are kinda high for what you get.
Megan d.
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First Impressions
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Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.
William P.
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Overall Experience
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I was a customer for about 5 years and in that time these guys have ALWAYS gone out of their way to make things easier/better/faster for me. It will be my first call if I ever need another unit/truck.
Bill Q.
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First Impressions
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They were very easy to work with and accommodating.
kimberly b.
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Overall Experience
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I've been using Uhaul Sorage to rent equipment & storage over the past 20 years on a continual. I've always used the Spanaway Uhaul & loved their service. Same GM here now exceeded expectations!
Pablo C.
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First Impressions
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Good customer service
Kayleigh C.
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Overall Experience
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David was very kind and helpful!
Scott N.
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Overall Experience
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I rented for 1 year. When I removed my belongings it was as if I had just rented the unit. No dust or damages. Excellent facility and staff!
Marsha C.
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Overall Experience
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I have not been able to get into my rental unit & it took 2 hours to get a truck & storage unit rented. I go to the storage unit two days after I paid for it & there is a lock on it. 😡
Kelly R.
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First Impressions
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Communicating from Hawaii to book a storage unit in Washington State made it very stress-free and simple. When their college semester was over and they had to store their belongings for the summer.
Trista W.
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Overall Experience
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The staff Jason and David were excellent. Does seem like the store needs more help though!
Donald H.
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Overall Experience
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Employees were well-trained, knowledgable, and extremely fast in signup and checkout.
KAYCE B.
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Overall Experience
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Michael keeps a great crew working hard friendly and very courteous to customers. I was with this location for almost 4 years. We had some issues that were corrected out before I could complain. 💖
felicia o.
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Overall Experience
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Great service, all the staff were friendly and really helpful
SUNNY R.
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Overall Experience
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After hours and hours on the phone with Uhaul over several days I arrive to find my Ubox was not there as promised. I am out several hundred dollars due to missing work and hiring movers.
james b.
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Overall Experience
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Thank you for taking care of us in a speedy and professional manner. It made our move from Alabama to Washington seemless and less stressful than other moves. Thank You Jim
Courtney M.
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Overall Experience
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Our U-haul box was loaded on backwards so the door opened to the hitch side, which made it very, very difficult to unload the box.
juan g.
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Overall Experience
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I will never use Uhaul Box or ever recommend your business. This has been a complete nightmare of an experience. I was told my box would be available weeks earlier and no one notified it was delivered
Sean H.
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Overall Experience
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Tried multiple times to reach manager to resolve issues and was told he would call us, multiple times, and he never did. Thus our issues were never resolved.
Caleb C.
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Overall Experience
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Mike, Ben, Collin and David are excellent to work with I will definitely be back.
Javier U.
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Overall Experience
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Had to come to this location since they did not have my u box available at the Lakewood location
Joy C.
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Overall Experience
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The POOREST CUSTOMER SERVICE from any business I've ever dealt with! Took a month of calls/emails/chat msgs CORPORATE-WIDE to finally get over $200 bogus storage charges & late fees reversed! U-SUCK
Annia Y.
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Overall Experience
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Rochelle was the only person at the Parkland location that provided customer service that went above and beyond my expectations. Her coworkers not so much. Rochelle deserves a raise and recognition!
Terri J.
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Reservation
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The best experience i have yet. Everyone was great
chakwan n.
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Overall Experience
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They always assisted me with out hesitation
Thomas E P.
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Overall Experience
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helpful staff had U-Box ready to unload, plenty of room
Shelly M.
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Overall Experience
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This particular uhaul site needs better training in procedures, employee interaction with the public, etc. My issue was just handed to someone else. I never got calls returned. BAD customer service.
Ron J.
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Overall Experience
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Staff was very helpful and equipment was in good condition.
Jeffrey J.
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Overall Experience
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Every single thing about my experience was terrible! The only person in the store didn’t know anything at all about ublx’s. Dates didn’t match to my original contract. Won’t ever go back!
arriba