If you knew there was an issue with the back door sticking due to new rubber, then you should warn customers. I had to return the truck, and although they could open it, after I had already driven back, I had already sent my friend who was helping me home. I had to get another Uhaul two days later. It just could have been prevented.ashley H.
Customer Reviews for U-Haul Moving & Storage of Park Hill
Denver, CO 80216
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was charged an additional amount if $49.77 I was told I would not be charged any additional fees I had already paid $34.98 and I had purchased some bubble wrap $21.71 but forgot it at the uhaul store waiting for the manager to call me back. Don't understand why I was charged the additional amount? The staff were really nice but the charges?Anthony R.
I received good customer service at your locationLINDA W. | First Impressions
The employees good customer serviceLINDA W.
Please do not release vehicles with a persistent error message, even if you are sure the error message will just disappear after driving the vehicle after â€œa mile or so.â€ In our case the message was still there after several miles and you sent roadside assistance which took HOURS to get here and fix the problem, rendering the entire daylight hours blown and a day we badly needed wasted. Also, the storage was not what we were promised and took time to fix. We were storing very heavy objects and did not have time or manpower to carry these up stairs. You guys knew this, but our storage was set up for the second floor. Again, you DID end up providing acceptable storage (the mousetrap was and is terrifying, but we will dealâ€¦ we have cats who will take care of any passengers the couch acquires, but yikes), but this took time we did not have to spare. The lot and alley leading to the back of storage was filthy and full of debrisâ€¦ and we had to fend off scary people on some substance or another wandering through â€¦ one demanding to use our phone (we just coldly told her NO). This was convenient storage, first month free and so nice to be able to just drop off the van we rented on site where we put our stuff in storage until our new apartment is available, but it could not feel less secure.Phillip V.
El cliente no dejó un comentario.VICTOR Z.
The service was quick and very respectful before I could finish taking care of the paperwork my truck was pulled up and ready to go.MARK G.
El cliente no dejó un comentario.Guy M.
Small details. Point of sale device was not working, black screen. While checking in to pick up the truck, I did not receive instructions about getting a text to verify condition or to fill the truck back to 1/4 tank. Other simple instructions. Overall pretty friendly, & good service.TYLER E.
El cliente no dejó un comentario.SOFIA V.
I made a reservation over a week ago and got a call yesterday stating that the 15 foot truck wasn't available and I would have to drive 20 miles north to get one. Decided to get a 10 foot truck at the closer location but or course we had to make 3 more trips than I have originally anticipated so the price was high because of mileage. Not happy with the last minute notice. I had to move a two bed two bath house using a truck meant for a studio apartment. It was an exhausting day and I wish we didn't have to drive back and forth 5 times. Nothing wrong with this location, but just not super thrilled with what happened. The workers were professional and friendly, but unfortunately, the lack of notice has made me think about considering alternatives in the future.Mary C.
El cliente no dejó un comentario.BRITTANY H.
Great service each and every time I use them. Thanks,RANDY P.
Staffs are very courteous and helpful .Byung K. | Overall Experience
I was given a trailer with bald tires. One of them went flat halfway through my trip. Roadside assistance helped out but no attempt to compensate in full or in part for what could have been a catastrophic event for my family and I has been made. I cannot in full conscience recommend Uhaul or this location until an attempt to rectify the bad experience is made.CARLOS S.
¡Gracias!Linda H. | First Impressions
El cliente no dejó un comentario.Cristian C.
My first time at this location and they were amazing in all ways. I will be back!Jesse K.
Great location. Personnel was friendly and super helpful.Lars R.
Equipment was not ready when we arrived and our truck was given to someone else. I expressed my concerns to the manager who couldn't explain why John Lilly had rented my truck. She assured me we wouldn't be charged and then you guys charged me for my rental PLUS you charged me $7 for someone else's rental. Very annoying and concerning.JOHN L.
El cliente no dejó un comentario.Terry B.
El cliente no dejó un comentario.Larry C. | Overall Experience
Thanks againCRAIG C.
I didn't moved to the unit because it was too small and the woman who tried to moved me in lie saying that she didn't have a bigger unit!Bertha W. | Overall Experience
Service and truck were great. Everything was ready and as promised. The only down side is the location across from a liquor store with very thirsty customers, which makes for a very interesting return on a Friday night!Carol G.
El cliente no dejó un comentario.RAMONA B.
Your staff is very rude, and unhelpful. I am very recent in this city, and I would like to think that accommodation would be a good idea for someone who is willing to pay for the access to your facility, as I am getting the situation in hand. I am hoping that I will not have to go to another facility for my storage needs. If you are recent to a new place, you may not have a permanent address. But, your people are not very sympathetic. You may want to consider this. Yodwayne g. | First Impressions
El cliente no dejó un comentario.DONALD S.
The person who helped me was so helpful. I recommend this location. Thank You. Antonio V.ANTONIO V.
El cliente no dejó un comentario.JANET R.
The price I was provided did not inform me I would be charged extra for the drop off time. The staff member never said there would be a price difference for my drop off time.CHAD W.
El cliente no dejó un comentario.Abraham G.
El cliente no dejó un comentario.SEAN R. | Overall Experience
Employees at this location was more helpful and nice compared to other locations.Tuan N.
The staff was AWESOME!! EVERYONE at the facility was refreshingly casual, but got it done! The staff was definitely 5 star! Very helpful and just solid employees. However, the design of the facility is a bit inconvenient while trying to lug things up stairs. Understandable when considering squeezing of square footage. Still sucked to try and lug things up stairs.Greg P. | Online Move In
This was the worst most unprofessional situation i have ever experienced. i was treated worse than poor as well as my father. Honestly if i could rate this with negative stars i would. I have called and filed complaints and still nothing has been corrected or even addressed.GLISSEN C. | Overall Experience
El cliente no dejó un comentario.KEVIN V. | First Impressions
El cliente no dejó un comentario.ERIC G.
The manager is very professional wonderful friendly and listens to everyone individual needs. He deserves a raise in pay today. Thank you very much for the great serviceDIANA V.
Really good serviceCARLOS M. | First Impressions
El cliente no dejó un comentario.Summer D.
El cliente no dejó un comentario.Olivia G. | First Impressions
Excellent service! Thank you.Alexandra O.
El cliente no dejó un comentario.JOSE P.
I really appreciated the help the worker provided me, five stars for her excellent help..Ruthie R. | Overall Experience
Truck was dirty. Stunk as well. Windshield was full of died bugs. Asked to have them clean it, was told they don't have time to clean it. Then got over charged 30 dollars. Place is a jokePhillip M.
El cliente no dejó un comentario.Mikayla H. | Online Move In
El cliente no dejó un comentario.Natalie P. | Overall Experience
Overall good service.geneva R. | Overall Experience
El cliente no dejó un comentario.Alan N. | Overall Experience
Great people and very niceRefugia R. | Online Move In
El cliente no dejó un comentario.Heidi D. | Online Move In
El cliente no dejó un comentario.Emily M.
El cliente no dejó un comentario.EMILY M.
El cliente no dejó un comentario.NICOLE M.
Thank you all, for your commitment to, awesomeness! Storing my furniture, clothes and whatnots, with you, we're awesome! However, as much as I enjoyed the visit, I choose not to live with you, any more, lol. I've been blessed with my own place ,now after three years! I'm enjoying my new home so much. If ever, I choose to store anything again, you will be the first to know! Thank you so very much, for the time spent storing with you, all, U-Haul!Nellie C. | Overall Experience
Van had trash in the cargo area. No one walked me through the checkout or check-in. They charged me for fuel even though I added 2 gallons of gas to replace the 26 miles I had driven. They charged me for 3 additional gallons after I had already left. Just a scam to make an extra $15. Not the end of the world but seems pretty desperate for a 1 hour van rental driving 26 miles. Poor customer service and basically no communication.Adam K.
El cliente no dejó un comentario.Alissa C.
I asked to move the ramp to a different angle and they assured me that I will be fine at this angle backing off my car. I asked again because I knew it was a bad angle they then acted like I was complaining and rude so I went with it. I backed up until it started to drag on the ramp scratching the bottom of my BMW. Then I said see this angle is bad. I then got out the truck raised the ramps myself and pulled forward to a better angle. I then backed off without touching. They never apologized and acted like I was crazy for not wanting to have the bottom of my car drug across the ramp.KOLTAN S.
Thank you for your service.CLAUDIA Z.
El cliente no dejó un comentario.YONG SAN C.
Very helpful. Thank youRobert B.
El cliente no dejó un comentario.Jason N.
El cliente no dejó un comentario.Deanna S. | Online Move In
El cliente no dejó un comentario.JEREMIAH S.
Special thanks to Whitney for being so nice when handling my move-out!Emily R. | Overall Experience
This is a great location. Always great customer service, never a long wait in line. Even though I live 5 minutes from UHaul at 615 South Havana, I drive 8 miles to 4800 Colorado Blvd because the customer service here is always great! The employees are competent, the parking lot and vehicles are well organized and well kept.SPENCER T.
Good facility but no elevators for second level storage I didn't have a first level storage I had a second level storage and lifting the heavy stuff up the stairs was a bit of an issue there were no dollies available also could not find a bathroom in there store was neat and clean staff was there to help one questions were asked. Need more storage amenities in there the day I went Saturday was a pretty busy day and it was hard to get the flatbeds to move your stuff off the truck small wait a lot of sharing. Other than that good storage location easy to find I feel it's fairly new I don't remember that being there and affordable. I did have issues with the u-haul app when trying to check the truck in the app kept closing it wouldn't allow me to check the truck in or upload my pictures.geneva R. | First Impressions
El cliente no dejó un comentario.Sunni G.
El cliente no dejó un comentario.Robert P. | Overall Experience
El cliente no dejó un comentario.Danny R.
El cliente no dejó un comentario.JEFFERY B.
El cliente no dejó un comentario.CHARLES A.
Best Uhaul experience I've ever had. Short wait, fast service, friendly and knowledgeable staff. Well done!Joseph H.
Extremely helpful staff. General Manager Ben H. and his team are easy to work with. Bravo!David D. | Overall Experience
A Ok!PHILLIP A.
El cliente no dejó un comentario.Mary Jane S.
El cliente no dejó un comentario.TYKEISHA S. | Overall Experience
Great staff.MICHAEL J.
El cliente no dejó un comentario.Joya H. | Overall Experience
Staff were friendly and clearly explained everything. Truck clearly has significant transmission problems. It shouldn't have been rented out as-is, and can calmly say I won't be using U-Haul again. Home depot is closer, easier to schedule with, and their trucks have never given me problems while I'm realizing that U-Hauls always do... Truck also was below Empty on the fuel tank. They promised to reimburse me for putting up to $42 into the tank. What a sloppy way to do this... Did you want me to look at the transmission too?CHARLES C.
Staff very friendly and helpful. Manager Ben when approve and beyond to help us! Will always use this location from now onCameron A. | Overall Experience
The employees don't know what they're talking about. This location failed to deliver equipment and notified me less than 24 hours before I was supposed to pick it up and then basically told me that I was screwed and should look elsewhere. They charged me for the equipment that I had already paid for*** on the card that they took for "incidentals" after confirming that it wouldn't be charged until the equipment was returned and only for damages.SHIONAJ M.
El cliente no dejó un comentario.Isaiah L.
El cliente no dejó un comentario.Theron B.
Truck wasn't clean that well, dirty inside and bugs on window.DANIEL LEE B.
El cliente no dejó un comentario.david h. | First Impressions
Your employees don’t wear mask and are not accommodating at allMadison R. | Overall Experience
El cliente no dejó un comentario.LAUREN L.
Great solution! Everyone was friendly and professional! ¡Gracias!Patricia J. | First Impressions
I just dropped off the equipment. I did not have to go inside the officeTOMMY H.
El cliente no dejó un comentario.WILLIAM G.
Very helpful, flexible and courteous.Natalie P. | First Impressions
Nothing. The staff here was incredibly awesome and very helpful. Our experience at 2000 W Colfax Ave location was so poor we were on the verge of not even renting a storage locker with uhaul, but the 4800 Colorado Ave completely saved our experience.Thomas P.
El cliente no dejó un comentario.Derick R. | First Impressions
Great experience!!! The front staff was amazing at getting me accommodations.Karla N. | Overall Experience
Drop off was excellent and fastJenna W.
I was stranded in Denver and needed a rental ASAP. I showed up to the location and I was out the door with a truck within 15 minutes. The woman was fast and very helpful. The same goes for the drop off today.JEREMIAH J.
Get better security so vehicles/trailers don't get stolen.JASON B.
The GM is awesome and very accommodating.VANESSA O. | Overall Experience
Truck was not fully cleaned. All windows were dirty / smudged. Maintenance light for tires was on. The team was very accommodating and easy to work with - I appreciated their service.Matthew H.
Ben was very helpfulBRAIN B.
El cliente no dejó un comentario.Dane H.
El cliente no dejó un comentario.Tony L. | Overall Experience
The size of the units is really small compared to what they tell you will fit - a 5x10x10 is supposed to fit a 1200 sqft home - NO WAY! Use caution when choosing your unit. Other than that, all went smoothly for the most part.Stacey P. | First Impressions
El cliente no dejó un comentario.Joseph G. | Overall Experience
I was driving a 10' truck from Colorado to idaho and nearly blew up the transmission because there was NO TRANSMISSION FLUID. I had to fix the truck myself as I was stranded on the side of the highway with no service in the Rocky Mountains. I will never rent from uhaul again. ( only reason I used in the first place is my truck was broken into in Colorado and unable to drive)JONATHON C.
Keep up the good satisfaction!ANGELA R.
Staff was super helpful. Craigles and Benjamin and another young woman helped a ton.Bryan R. | Overall Experience
El cliente no dejó un comentario.MARY M.
Very pleasant,knowledgeable and efficient. I'm sorry I don't remember all their names. They are all assets to Uhaul.Leslie B.
El cliente no dejó un comentario.Andrea T.
Everyone was extremely helpful! I went a couple days early to get boxes and realized that the truck I ordered would be too small. The person working showed me inside two sizes and was happy to change to another size. Pick up and drop off was very easy.SUSAN J.
El cliente no dejó un comentario.STEVEN F.
Store was clean and well maintained. Staff was great. The neighborhood was sketchy as it gets. You should fence in the property.Todd W.
Great staff. Knew what they were doin in and outside. Keep up the great workDONNA V.
I used the early pickup service. Log on with my cell phone- 30 minutes to get approval. 2) the lock box where my key was located, the lock was old and the code didn't work unless you tweaked the last two letters which I found out after the business open up with the help of attendant, another 30 minutes later. By the time I received my vehicle I was hour and half passed my pick up time and the equipment (blankets and dolly) wasn't in the vehicle when I arrived at my location to move my family. No I would not recommend Uhaul at this time.Ronald L.
Have better pricingRhonda T.
El cliente no dejó un comentario.Mallory M. | First Impressions
Ben and his staff was almost and very good with customer service made me feel welcome. Thanks teamðŸ˜‰TYKEISHA S.
El cliente no dejó un comentario.DAVID M.
I appreciated the professionalism and the prompt service. It was a great experience. Gracias.MARCELINO M.
Great experience highly recommend!!Douglas K.
They charged me for appliance dolly that they didn't have one and they substituted a smaller dolly but charged me for the appliance dollyJulie P.
El cliente no dejó un comentario.Joel H.
El cliente no dejó un comentario.Cristina G.
Wish there was more exterior accessscott h. | Overall Experience
I was given a run around that day at other uhaul locations close by, but katie? I think was her name. She really excelled at her duties from the paperwork to taking charge and helping me with the trailer. Stellar team you have, and the place was so clean and he area with ac was nice and comfortable.JAIME O. | First Impressions
The ladies that helped me were extremely efficient and very o top of everything.Lance K.
If a pickup location doesnt have the equipment that was reserved (e.g. furniture dolly), someone should call in advance just to let me know so I can build in time to seek it at another location.Karen S.
El cliente no dejó un comentario.JOE P.
Driver side headlight was not working. But the staff are great and the quick service wonderful.JERRY W.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.ROBIN B.
El cliente no dejó un comentario.Chinbundo O. | First Impressions
Customer service was jacked, they had attitudes and didn't know difference between a cargo trailer (closed) and a utility trailer, then decided to argue with us saying we were wrong...KEITH M.
You guys are doing okayILMAR K.
yes that was the dirtiest truck ive ever rented. i had to stop and clean it to drive it safely. i took pictures to time stamp it, nothing had been cleaned. i have cancer and am disabled. i felt because i had to reschedule twice that i got a dirty truck. i saw the manager around the truck several times before acquiring it and he is very aware of my disabilities. it felt personal i know none of his trucks go out like that. HHes always on top of things so i dont feel it was carelessness.MELISSA M.
El cliente no dejó un comentario.Kirby M.
El cliente no dejó un comentario.Adam V.
The truck I ordered had the converter stolen from it and they didn't have the same size so they gave me a bigger truck for the same price. Also gave me a $260 discount.Renee F.
El cliente no dejó un comentario.Marcus D. | First Impressions
El cliente no dejó un comentario.Byung K. | First Impressions
Everyone was so helpful!Joya H. | First Impressions
The individual who serviced my contracts at the location was very professional and absolutely stunning. She was friendly and courteous. I would also like to thank the quick response and professionalism of the manager who helped my daughter and me get to the storage unit after hours.PHILIP W. | First Impressions
The card system was a bit more complicated to use after hours and wasn't informed that the loading dock doors would be non operational. Was informed that the lock was a zip lock only to find out that it wasn't. Luckily I was able to get ahold of the employee to correct this in time before they closed. I would suggest to have security on the premises as during move-in, there were alot of shady people around. (I.e. a guy was in a truck driving in circles in the parking lot/loading dock and yelling at himself). Alarms would randomly go off as well??Mary Anna T. | First Impressions
Great staff.VANESSA O. | First Impressions
Didn't end up with an exterior entrance unit, but the provided carts make bringing stuff in convenient enough.scott h. | First Impressions
Excellent service at every point of contact. ¡Gracias!Brian D. | First Impressions
Absolutely incredible staff. Super friendly and very helpful for the weary traveler. I was exhausted and couldn't go up stairs so they said no problem and just got me a new space just like that ground level and close to the unloading area. Very great full.karl k. | First Impressions
El cliente no dejó un comentario.Laura B. | Online Move In
I like the cleanliness, security, nice staff, carts, and the included lock.Brandyn C. | First Impressions
El cliente no dejó un comentario.noemi z. | First Impressions
El cliente no dejó un comentario.richard w. | First Impressions
El cliente no dejó un comentario.Terry M. | First Impressions
Overall a great experience and friendly staffSeth F. | Online Move In
There is a sign and listed on your website that says elevators are available for use. This location has "split level" with no elevator. I was moving heavy, large items into storage like a washer and dryer and these items need an elevator to get up to the storage unit I initially rented. I had to change my rental and get charged MORE MONEY to get access to a SMALLER unit in the ground level. This is very upsetting and if I knew there was no elevator I'd have chosen another company or facility location all together. I feel taken advantage of and lied to.Zach K. | Online Move In
Had gotten a medium room but needed more space so I asked to upgrade. Guy at the counter was so nice and helpful and made it a smooth transitionJosue H. | Online Move In
The female has taken care of us well before . but there was a quiet unassuming blk gentleman who outshined them allSTEPHEN K. | First Impressions
El cliente no dejó un comentario.Edward G. | First Impressions
Very helpful and understandingLaura G. | First Impressions
Service and employees were great. It just sucked cuz I was told by customer service when I booked it that the price is the same no matter how long you rent a truck for, but then was told by another agent that I'd be charged for another day since I had it over 24 hours. I get it, but I was not informed about that and the info I was given by the first rep resulted in me feeling more relaxed enough to keep it out longer. So that was really frustrating, but not the fault of any employees at this location, it was the agent on the phone who made this experience not "excellent" but I didn't want that to reflect on the staff here cuz they were amazing and super helpful/friendly/knowledgeable.Talitha M. | First Impressions
The staff were great and made moving feel easier :)Kiohona B. | First Impressions
The workers we very professional and easy to speak with and showed us around thDildred C. | First Impressions
El cliente no dejó un comentario.jameta B. | First Impressions
Everyone was very helpful was able to answer all questions. Will recommend storage to anyone needing it. Thank you, so far very good!GLENDA W. | First Impressions
El cliente no dejó un comentario.Erin C. | First Impressions
El cliente no dejó un comentario.William F. | First Impressions
It could not have been a better experience. I believe the woman helping me was Katie? She was delightful. So kind and helpful. Answered all my questions. Showed me to my unit. Communicated clearly and professionally. And the space itself was so clean and welcoming. I could not be happier!JESSICA W. | First Impressions
Loved everything, convenient, easy, fast and no contact. Only thing I disliked was that there is no elevator and my storage unit is on second floor. So had to carry generators up the stairs.Cindy E. | Online Move In
GraciasTina R. | First Impressions
El cliente no dejó un comentario.Mike D. | First Impressions
Katie was SOOOOO helpful and had amazing customer service well worth noting!!!alicia s. | First Impressions
Enrique at U-Haul Moving & Storage Of Park Hill was a tremendous help. Many thanks.Russell M. | Online Move In
Excellent customer service very helpful and exained everything very thoroughlyMatthew G. | First Impressions
The clerk who waited on me was very nice ice and took time to explain everything though she was just minutes away from being off work. Greatly appreciate her doing so. Plus, very easy on the eyes.Mark G. | First Impressions
great storage placeDaniel S. | First Impressions
The staff rocks!!!Kevin T. | First Impressions
Did a very good job setting everything up for me and making sure things went smoothly for me which felt good... The only reason for four and not five stars is the price...I'm from Michigan and cheapermartin c. | First Impressions
My situation was complicated. They helped me work it out. I was very satisfied.Mary M. | First Impressions
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