Please please do something about yall website when it's time to return your equipment after close NEED A GREAT OVERHAUL BEFORE YALL CHARGE $20 TO SOMEONE ACCOUNTFLORA C.
Customer Reviews for U-Haul Moving & Storage of Park Forest
Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
waited almost an hour in line after I ordered onlineJohn S.
El cliente no dejó un comentario.Bryan C.
Alot of my items were destroyed from MICE RUNNING AROUND ABD WHILE RETRIEVING MY STUFF THE WERE RUNNING ACROSS MY FOOT VERY UNSANITARY 0¹) blankets clothes my dresser set got destroyed ...but the staff Mr.Damion at park forest was very perfessional...Vonna A. | Overall Experience
Hello to improve your services find a similar company that working and follow there model.Jeffery R.
The manager, Damen was extremely helpful and I appreciated his assistance. Thanks again, Cheryl JeffriesCHERYL J. | Overall Experience
El cliente no dejó un comentario.Darlene R. | Overall Experience
This location was great and the staff was friendly but Uhaul is horrible!! I made. Reservation for one location and was shifted over 20 miles away without anyone ever calling to speak to me and the I was obligated to return to this same location which had wonderful service but completely inconvenient. As a corporation you should allow reservations. If they cannot be made, that's absolutely horrible customer serviceANNA H.
As always, you have super nice staff & always service with a smile.LYNN V.
Turning in a uhaul late and getting charged a full extra day rental only to see the uhaul rented by someone else is wrong.Jayson B.
El cliente no dejó un comentario.tim l. | First Impressions
El cliente no dejó un comentario.ADRIENNE W.
I canNOT say enough about the ladies who delivers our pods in Illinois or Jeff who delivered them in Florida. All were so helpful . They are great representatives for your company . Sadly I cannot remember the ladies names but they were out of the Schererville office.Pat H.
This process was perfect. Everything happened when it was scheduled. Everyone was helpful. The people that delivered the boxes were the greatest, very helpful. I highly recommend this to everyone.William D.
El cliente no dejó un comentario.Jason W.
Everything was greatEDDIE F.
El cliente no dejó un comentario.BRYANT C. | First Impressions
El cliente no dejó un comentario.VERA H.
I was double charged for a rental. I used the online app on my cell phone, it did not properly return the truck. I was double billed and the mileage was incorrect on my billing invoice, I took the receipt to the local station and 2 weeks later I have not received a refund. It also takes 2 hours to even connect with a live person.Carl B.
I had a horrible experience.. they gave my reservation away 5 mins after the hour.. I didn't realize they do that.. maybe instead of calling to say you gave my reservation maybe give a courtesy call instead to see if you are taking it.. we were on the phone with corporate and was able to try and help.. very stressful morning.. very upsetting to say the leastMILDRED J.
El cliente no dejó un comentario.RICHARD D.
No communication on delivery statusSteve T.
El cliente no dejó un comentario.DERRALD B.
Staff was EXCELLENT both for pick up and drop off!!!NANCY R.
El cliente no dejó un comentario.LATRICIA W.
Assist the customers and don't expect them to hook up and unhook the trailers themselves when there are 4 people in the office doing basically nothing.NATHANIEL C.
El cliente no dejó un comentario.timmisha c. | Overall Experience
It was impossible to contact the location by phone without waiting for the national number to pick up (in a half-hour!). I left a pair of clip-on sunglasses (expensive, but useless to anyone who doesn't have the same kind of glasses that they clip to). I know EXACTLY where I left them, and they claimed that they never found them. I won't be using them (or your company: $20.00 extra to return the van early?) again.ERIC P.
Customer service was always helpful and courteousLOU EMMA J. | Overall Experience
El cliente no dejó un comentario.katherine m. | Overall Experience
What is safe trip feeBRUCE L.
El cliente no dejó un comentario.Allen O.
El cliente no dejó un comentario.ROSILAND N.
El cliente no dejó un comentario.JAMES D.
The overall experience was good. Although the check-in process could be streamlined, it's kind of long. Also you should tell customers that if they look towards the top front of the truck they will see the truck number that matches the number on the key. . It is there, visible for all to see. They give you the key to the truck, all the trucks look alike except for their size. Telling the customer where the truck number is saves time and makes things go smooth.CAROLYN H.
Person at the counter was rude and wasn't helpful when checking in. Would never recommend this uhaul area and will think next time when using any uhaul services.MARCELINA O.
El cliente no dejó un comentario.BYRON B.
I had a negative self serve experience. Getting the key was confusing because the mobile app steps said to locate the equipment, showing the lockbox and truck, but it did not give the lock box code until AFTER you move forward past the lock box screen and make a payment. It needs to be more clear in the app that you should look for the key AFTER paying. When returning the truck, the app would not accept my photo of the odometer and so I could not complete the return. I had to just drop the key in the lock box and call the next day. Very disappointed.Manju C.
I was charged an extra day when I returned the truck on time. I emailed advising of the situation and after 2 days I still have not heard back. I rent a truck once a month for a food pantry, very disappointed.KEVIN H.
El cliente no dejó un comentario.Barbara F. | Overall Experience
Everything was beyond expectation! My experience was very positive only their was no box to fit my 50 inch TV.CHANDRA H.
El cliente no dejó un comentario.BARBARA F.
Too early to commentKARON H. | Online Move In
El cliente no dejó un comentario.CLAUDIA B.
Very good all around.ETHEL A.
El cliente no dejó un comentario.Kenneth M.
I was charged 130$ instead of 67$BENJAMIN E.
Your on-line self-serve for invoices and shipment history never, ever, ever works. Ever! Please call me to educate me how I can gain self-serve access to my previous rentals, 513.379.3660Mike M.
El cliente no dejó un comentario.Aretus S.
I reserve my unit online using the website. I was giving unit 0717 but upon arrival that unit was already taken. The associate inside the facility was very helpful and she was able to assigned me a new storage unit that wasn't assigned to no one else. She made the process very smooth and she was able to do it all while we loaded our items into the storage unit once we were finished loading up she came outside with the correct paperwork showing our new storage unit number. I am beyond happy with the service that she provided she was nice and helpful and she completed the task in a timely matter. See the reason why I waited this experience at excellent. The online process needs to be updated so another customer won't be assigned a storage unit that's already assigned to someone else God for bid if they came after hours wants to facility with clothes then they wouldn't be able to load the items into the storage unit plus they would have wasted all their time loading a uhaul for no reason.Toriano W. | Online Move In
Customer service on Sunday at pick-up was excellent. My original reservation for Saturday was "not submitted appropriately" according to the gentleman helping at the time, and he seemed not to have time to really focus on my concerns because he had his infant daughter at the site seeing after her. Saturday's interaction was not a good experience but Sunday's interaction made up for it.NINA W.
Lady behind counter was working by herself yet easily handled a busy location with a smile and good humor. Even with it raining she helped locate my truck. She was just awesome!James V.
STOP altering clients reservations. I had a 15 foot truck reserved a week out for a reason. To call me at 6pm the night before to say "your reservation has been changed, here is a smaller 10" truck at another location" is unacceptable. This was for the 31st because of a house move so no other equipment was available for 30 miles! UNACCEPTABLEKYLE Y.
El cliente no dejó un comentario.ANGELA D.
El cliente no dejó un comentario.Marcita S. | Overall Experience
El cliente no dejó un comentario.LAKESHA U.
El cliente no dejó un comentario.BRIAN V.
El cliente no dejó un comentario.Susan R.
El cliente no dejó un comentario.Kevin E. | Overall Experience
El cliente no dejó un comentario.PHILLIP B.
El cliente no dejó un comentario.LESLIE M.
The young lady that help me was very pleasant, polite and knowledgeable. I have to add patience because I had no idea as to what I needed. She was so very helpful.Vernice S. | First Impressions
U all the bastWARREN B.
El cliente no dejó un comentario.DAWN S.
Box filled with bugs, came on wrong day, called customer service 10 times and few support staff could answer questions. Lock was cut somewhere along the trip. Would never recommend to anyone but will share our experience so others realize you are renting a wood box that can easily be infected with bugs.Cheryl J.
The window had a sign in it that made a sticky smudge on the driver front window,the back of the truck was slick from an oily substance. The truck needs mechanical work done, the rpm wouldn't move off from 3. Truck kept running as if in 3rd gear when it wasn't, the ramp had a oily substance on it witch made it very dangerous to use. The moving door in the back was extremely diffacult to close&lock into place there was a point we had to spend 5 minutes just closing the door. The only good experience today I will say is the lovely female working. She amswered All questions we had.PATRICIA B.
Your Online system was difficult and didn't allow me to complete the pickup due to some error. Also, the additional notifications to pre-complete the forms and picture taking would have been a nice "heads up" prior to arriving to pick up the truckkyle Y.
everything went well as expectedLESLIE M.
I did not authorize any shipment to Park Forest, ILRodney S.
Pick up location was wonderful!! The delivery location Woodstock ga was terrible. They were supposed to deliver my pods on 10/15. I took off work and waited around all day. They didn't deliver the pods nor did they call and inform me of a schedule changed. So I called and they said they would deliver on 10/16 between 12pm-4pm. Again I waited all day and the pods came at 7pm. I called on 10/17 to arrange pick up of the pods, I was told they would pick them up on 10/18â€¦then again on 10/20â€¦they didn't pick them up until 10/22.rebecca R.
El cliente no dejó un comentario.Latoyia H.
The van road kinda rough was very dirty outside and windows didn't take bumps very well at all very bouncy but did what it needed too â€¦â€¦VICKI P.
El cliente no dejó un comentario.KIMBERLY P.
Great staffDEMETRIUS T. | Overall Experience
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.Beverly O.
El cliente no dejó un comentario.timmisha c. | First Impressions
El cliente no dejó un comentario.DELMAR C.
El cliente no dejó un comentario.THERESA J.
Gas tank being atleast 1/2 of tank.Bricey D.
El cliente no dejó un comentario.ALBERT L.
El cliente no dejó un comentario.GEORGEANN D.
El cliente no dejó un comentario.JOSEPH F.
Overall good but it's was so bugs crawling on the seating, not sure what they wereWENDY R.
Customer service was excellent, they take care of your need in a timely manner.RONNIE H.
Good Evening I have been to this location several times and the customer service is not great it's just average. You changed your policy regarding the inspection process. Also I sat in the truck and no one came to greet me and once I walked into the store no one was in the store. I was addressed. However my receipt was sent to me no acknowledgment of it being sent to me! No one said anything after the initial greeting. I walked out and nothing was said. This was poor customer service.BRIDGETTE J.
El cliente no dejó un comentario.JUDITH A.
Your employee Takeisha Stennis was truly amazing. She went over and beyond to help resolve an unfair charge I received from a rental over two years ago. It was a mistaken late charge and I couldn't proceed forward with the rental until I paid it. She was compassionate and followed up to ensure it was resolved. I had a negative feeling about Uhaul and she turned that completely around. She is the reason Uhaul is keeping us as a customer. Great job!!MICHAEL S. | Overall Experience
El cliente no dejó un comentario.Kathleen M.
El cliente no dejó un comentario.TONI H.
Your employee takiesha Stennis took a negative situation and made it right. I was unfairly charged by your corporate office for a â€˜late fee' from over two years ago that was never validated and it was even for a vehicle I rented. I was an additional driver. I was stuck to pay this fee in order to rent a truck. She was compassionate to my issue and credited back to me the charges and took time to follow up to ensure that my experience was pleasant. I commended her as a wonderful representative for Uhaul and it will be because of her, I will continue to do business with Uhaul. She thought outside the box and made a wrong situation right. Great job Takiesha! I hope this review gets noticed and you get the accolades you so much deserve. Thanks again! Michael SmithMICHAEL S.
El cliente no dejó un comentario.LATOYIA W.
I thank God they were very helpful and kind. The manager show so much concern about what you have and about your things in storage. Thank God for the Management at UHAUL. I was sick in the hospital I call the head Office to let them know I will be there later oksandra b. | Overall Experience
Excellent customer service, the vehicle was clean and gave me no problems, perfect location for what I needed as well!united W.
Desk employee Changed drop off location without asking/notifying me. Truck was returned almost full tank of gas and I was only required to return with 1/2 tank. No refund, extremely rude customer service.BARBARA B.
El cliente no dejó un comentario.Keyera C. | Overall Experience
0 furniture pads were offered or delivered with the box. The box was set to arrive on sep 15th but was rescheduled after the location did not have a driver. The box should've arrived first thing in the morning but I had to call at 12 asking where it was. It eventually showed up around 3pm the next day. The pick up was on time and the young man was very pleasant. Delivery was scheduled when the reservation was made. It was scheduled again (didn't change), when the box was pick up. I received yet 3 more calls to schedule the delivery!!!! Finally it was dropped off a day late and unloaded. The young woman that delivered was very nice and informative. I pray I never need another UBox. This was not a pleasant experience.Cynthia S.
Keep up the good workKEVIN W.
El cliente no dejó un comentario.ADAM S.
I believe I was helped by the manager Del, he was quick and provided great customer service.BYRON M.
El cliente no dejó un comentario.Norvonne F.
Great service and fastOREN J.
El cliente no dejó un comentario.Tomeka J. | Overall Experience
El cliente no dejó un comentario.SILVIA C.
The movers, I hired, had to wait over 2 hours for the 2 UBoxes I reserved.Assunta O.
El cliente no dejó un comentario.tiffane c. | Overall Experience
I was told the truck had 1/2 tank of gas and then when I got in it had a quarter tank we notified the guy and he said he would take care of it he did not and i am being charged $61 for gas. Also I was charged $54 for being 3 minutes late even though there was a after hours drop off.ERIK R.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Tina A. | Overall Experience
My container did not arrive on time and I have not been reimbursed.Leslie C.
My container did not arrive on time and I have not been reimbursed.Leslie C.
El cliente no dejó un comentario.KELLY A.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.KATRINA S. | First Impressions
Damen the store rep was absolutely great! I would recommend this store just because of his customer service skills!!LARRY M.
One employee was rude and stated he was GOD ... Everything and everyone else was wonderfulCRYSTAL J.
The employee was very nice and helpful and we appreciate himWESLEY L. | First Impressions
Everything went smooth and quick. Reserving on line was simple and saved some time.LEON F.
El cliente no dejó un comentario.Brandon S.
Pick up the container when scheduled, not late the next dayJonathan S.
El cliente no dejó un comentario.Chris T.
Furniture pads that I rented were not in the van.Taylor J K.
El cliente no dejó un comentario.Shanda R. | Overall Experience
El cliente no dejó un comentario.RICHARD K. | First Impressions
Poor and rude customer service every time I came or called. Mouse and giant bugs in storage.Dominique H. | Overall Experience
El cliente no dejó un comentario.AARIEL R. | Overall Experience
El cliente no dejó un comentario.SANDRA M. | First Impressions
One of the young ladies that assisted me was pleasant, the other had an unpleasant attitude. I was given one unit, and a lock was already on it. The unit I have has glue mouse traps all over so I can't use the space in the corners! Also I don't want mice in my belongings! I'm going to find somewhere else because this is disturbing and is also prohibiting me from full use of the space. Unfortunately, I had no other choice in the moment because I couldn't find another facility on such short notice. I would not recommend this site.Colette K. | First Impressions
El cliente no dejó un comentario.lakenya h. | First Impressions
I'm only able to access the unit during office hours. I thought the unit was 10X10 instead of 8X10X10.KEVIN S. | First Impressions
Excellent serviceelsa m. | First Impressions
El cliente no dejó un comentario.JEANINE D. | First Impressions
El cliente no dejó un comentario.Carla N. | First Impressions
Jada was amazing. She helped out in every way possibleDominique W. | First Impressions
El cliente no dejó un comentario.WALTER S. | First Impressions
I Loved the customer service I received not just from the young lady that took the information but the staff in general was very helpful specifically Kayra please forgive me if i spelled her name wrong.Tomeka J. | First Impressions
El cliente no dejó un comentario.sal g. | First Impressions
Takiesha was a great help to me, she explained all options well. She also was very polite and well spoke!AARIEL R. | First Impressions
El cliente no dejó un comentario.Amy G. | First Impressions
The Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. ¡Gracias!Tanya C. | First Impressions
Good placejasmin r. | First Impressions
TAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.Teshinya W. | First Impressions
Great serviceCarmen B. | First Impressions
The lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.Christopher B. | First Impressions
Get your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn't get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn't available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can't get my reservation right after an entire month. Never again U-Haul!!Lacey B. | First Impressions
Thanks alot for your superb services! Rated #1 in my book of storage providers across the world.Nicole W. | First Impressions
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