Comentarios del cliente para U-Haul Moving & Storage of Paradise Valley

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Paradise Valley

Grado total:

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Jeffrey C. en

Grado:

When you secure a reservation online and are late by 1 hour, it shouldn't wipe out your reservation and you have to start from scratch

JULIANNE V. en

Grado:

Although I used the auto check in, the guy came out and helped me out (wish I remembered his name!) He was so sweet and helpful! Also the girl at the counter when I went in with a question was super friendly and helpful also. Highly recommend this location. The people and their attitudes are what make a business!!

Kim S. en

Grado:

El cliente no dejó un comentario.

Ana I. en

Grado:

The extra charges for filling up the tank were not mentioned when I stated that I wanted to agree on a gallon price and not deal with filling up the tank of a truck.

Anthony S. en

Grado:

The Manager is AWESOME!! He is the reason I rented from U-haul!! He is a SUPER nice guy and VERY helpful. He really cares about the place and people. I also want to give a big thumbs up to Will.

Mark B. en

Grado:

This was the best UHaul experience I have had - from the clean, welcoming office to the friendly staff to the clan and well maintained van, everything was great. Thank you. I will definitely use this location again.

Nigel M. en

Grado:

Excellent service - Courtney helped with everything I needed, thank you!

Arlene K. en

Grado:

Rod and his staff have been so helpful in my move from their facility to prescott az. thank you for all your help. definitely recommend this facility to all my friends.'

Christine M. en

Grado:

The customer service was amazing!!!! I really appreciated their help and their advice.

Shari W. en

Grado:

This location was small & very easy to work with. I was looking for a van to pick up some newly purchased furniture & they we're very accommodating. Would help ghly recommend them. Very friendly & easy to deal with.

RICHARD J. en

Grado:

Rod & Colleen are REAL people and practice "Service as an art form". They always have a smile and eager to assist any way they can. This goes for the rest of the staff as well. Thank you folks.

Mark L. en

Grado:

The reason I stored my stuff at this UHaul facility rather than another was the staff. They were extremely kind and caring.

Bobby B. en

Grado:

Air conditioner did not work. It is over 100 degrees in Phoenix, AZ. It became apparent that the employees and manager knew this before they rented us the 20 ft moving truck. It is 169 miles to Prescott from Phoenix. They charged us for over 200 miles. They refused to correct the problem. We are filing a complaint, the odometer is set to overcharge by 16 percent.

samuel c. en

Grado:

U-Haul Moving and Storage on E Bell Rd was an excellent option for the secure storage of my personal items. I was able to access my unit at anytime I needed. The staff was always friendly & courteous.

Kheon T. en

Grado:

Everyone there was nice! Handled everything in a timely manner as well. Thanks guys!

David M. en

Grado:

Every employee I’ve interacted with at this location is top notch. William was no different, and he made this a great rental!

Angela B. en

Grado:

El cliente no dejó un comentario.

Emil M. en

Grado:

The staff was extremely helpful and courteous. They checked me in and out quickly and efficiently. Facility was clean and easy to get to.

Herbert F. en

Grado:

The customer attention by the young man was outstanding and he was very personable with great knowledge.

damon M. en

Grado:

This location is great, the staff are nice and very knowledgeable. Coleen and Rod were very nice and helped me through the whole process. If I need to rent a truck again I'm certainly using this location again.

Steve K. en

Grado:

Both managers were very friendly and helpful - 5 star service all around - highly recommend this location!

Marissa Z. en

Grado:

GREAT SERVICE

DAVID C. en

Grado:

Make your IT work, especially uploading a driver license. I spent 15 minutes trying to get your application to work, which totally screwed up my schedule for the day.

Terry W. en

Grado:

El cliente no dejó un comentario.

Derek J. en

Grado:

El cliente no dejó un comentario.

Wesley S. en

Grado:

The entire staff is extremely friendly and very helpful. Rod was funny and it is obvious that he absolutely loves what he does.

Lisa B. en

Grado:

Great with all customers and it shows through their kind heart. Thank you

Ranga D. en

Grado:

nothing comes to mind; filled my need in a timely manner. Thanks.

David O. en

Grado:

We really enjoyed the promotional barbecue on-site after returning the truck!

David M. en

Grado:

Very engaging and helpful manager, definitely my new favorite uhaul location. I will be back!!

Jean F. en

Grado:

I never had any issues while using this location for storage. It was a bit of a juggle when I moved out, but the staff were courteous and cooperative. Thank you for quality effort.

Aaron W. en

Grado:

El cliente no dejó un comentario.

Robert L M. en

Grado:

When i rented the truck on the 4th they went out of there way to help and when i returned it the guy went out of his way to help. Great place to do business. Definitely will be my go to place.

michaela D. en

Grado:

El cliente no dejó un comentario.

Fred D. en

Grado:

Everyone was very helpful and we were able to secure a unit within 24 hours of our inquiry for a storage unit. Owner and employees were extremely helpful and pleasant.

chris C. en

Grado:

Friendly service and good prices.

Charles W. en

Grado:

The staff at this location are/were AWESOME!!! Brian and William went above and beyond their needed call of duty and really made us feel valued as customers and addressed all of our needs. TERRIFIC crew we so appreciate them both!

Gabrielle G. en

Grado:

100% Recommended! Best customer service and great facility!!!

dean R. en

Grado:

El cliente no dejó un comentario.

Neal B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

Rod was a super guy, this was the 2nd time I rented a uhaul truck from him and both experiences were easy, pleasant and quick.

Gabrielle G. en

Grado:

The most amazing customer service I have ever experienced. The store managers/owners were friendly, knowledgeable and very helpful. From renting U-Haul vehicle to a great storage unit. 100% recommend!

Isaac M. en

Grado:

Met all expectations.

Paula M. en

Grado:

Very helpful staff and excellent customer service. Thank you.

Sally P. en

Grado:

Great location. Easy in and out.

Steve W. en

Grado:

Rod and his team made the move in a great experience. They went above and beyond to be helpful.

Gypsy P. en

Grado:

The folks here made everything a breeze! Helpful and friendly!

Bradley S. en

Grado:

The manager was not professional

Lindsay D. en

Grado:

Very friendly

Debora C. en

Grado:

Amazingly helpful!!!

Mark L. en

Grado:

The people make the difference!

Kevin D. en

Grado:

Excellant Customer Service, the Msnager is a class Act totally and the staff that works for him is amazing as well. MY Rcommendation is go do buisness with this location they are above the Rim.

SARAH VICTORIA C. en

Grado:

Brian is Superman. He deserves an extra PTO day, take him out to lunch, something. What a kind heart, serving your customers!

christopher g. en

Grado:

Had lots of trouble picking up the vehicle via app. Worker at storage facility seemed confused (upset?) about the size of free unit I received. Kim on customer service was awesome, give her a raise!

Jose S. en

Grado:

One thing this facility doesn't elevators to take ur belongings to second floor no good

Rick P. en

Grado:

Dont smoke weed at work.

Vincent O. en

Grado:

Great service and accommodating

manuel b. en

Grado:

very informative and helpful

ashaell s. en

Grado:

The overbearing candle scent in the front office needs to be addressed . Not good for those with asthma or other breathing issues.

karen B. en

Grado:

UHaul of Paradise Valley staff were very easy to work with. Access was more than acceptable. If we ever need storage in that area again, we will definitely use that facility.

BIANCA H. en

Grado:

Movers had a difficult retrieving my things for a move due to internal communication issues within Uhaul. Employees stole and/or misplaced payments sent via mail (money orders/checks, bank billpay.)

Lesley U. en

Grado:

Should train your staff better on how to process refunds and credits. Six phone calls and one in-person visits and my credit is still not done correctly as I just received a late notice!!!

Linda W. en

Grado:

Good

JONATHAN B. en

Grado:

The only reason I like the place is because of Rod & Colleen-They are terrific managers. Previous managers were horrible, & I had a lot of problems with them. Thanks to Rod for making it better!

SCOTT H. en

Grado:

We had our storage unit with them for around 15 years and never had an issue. The only reason we are no longer customers is the lack of need. We highly recommend them.

michael H. en

Grado:

The service was good.

Tallie T. en

Grado:

The only comment is that they allow zero grace period on monthly rent payments. I understand how they can become abused. I paid on-time for 14 mo. Forgot & they charged a late fee.

NEAL S. en

Grado:

Rod provided excellent service and went beyond ordinary as he assisted me with hooking up a trailer I was pulling to california from his location.

Annie H. en

Grado:

I would rent from these guys always!! Superb customer service!! The BEST I’ve had in a really long time! Thank you so much for your incredible experience! UHAUL should take lessons from their book!!

SHERIDYN B. en

Grado:

I had a storage unit here for 6 years. I had wonderful service when it was managed by Allstate as well as currently by U-Haul. Office staff was always courteous and professional.

sean r. en

Grado:

UHauls only motivation is making money off the customer whether that be with late fees or other fees that are added. Uhaul does not care about the customer anymore as there recent changes demonstrate.

Sinencia V. en

Grado:

I love this storage unit! I’m so glad that my stuff stayed safe from the AZ heat! Awesome facility and extremely friendly staff!

LARRY R. en

Grado:

I was a long time renter but you kept on raising my rent with no reasonable explanation. For reason above I switched storage facilitiy. Larry Rosky

Isaac M. en

Grado:

Friendly staff who was helpful and attentive. Computer system was giving them trouble, but otherwise was a pleasure to deal with.

Linda W. en

Grado:

The phone center knew I wanted a ground level unit and reserved a upper level with out telling me. Then the desk person changed my unit to a 5x10 ground level. It was 5x5x10 feet HIGH! Really?!!!

Suzanne W. en

Grado:

The staff at the desk was always very friendly and helpful.

richard e. en

Grado:

Very nice people to work with. We needed a storage unit for a short time but we all know how time flys . So our stay was a little longer than we planned the staff were nice.

NEAL S. en

Grado:

Rod and Colleen were very helpful, I had to obtain motorcycle storage in an emergency situation last minute and they was able to help me out of a jam. This is the best service I have ever received!

ALEX B. en

Grado:

better than many others

Jon B. en

Grado:

Clean facility with easy access.

Bernadette P. en

Grado:

Very disappointed- the card reader is not working properly and the staff is keep on telling me it’s my card that’s not working. I went to the bank to check but it’s was ok. I wasted almost 2 hours

Chris S. en

Grado:

Great staff and clean storage space

CLARK JEROME W. en

Grado:

Good place overall but my needs changed and recent price increase excelerated the change

JAMES B. en

Grado:

Seemless and positive experience throughout

konstantin filipov k. en

Grado:

Great service!!!!. I would rent it again! Great customer service. They are very friendly and responsive!

Natalie C. en

Grado:

we needed a place to store our stuff for a couple months and we had a great experience. Our storage unit was not air controlled but the temperature wasn't too hot even in the middle of June in Arizona

chad f. en

Grado:

I really enjoyed my experience at this location. If I ever need a storage unit again, I’ll definitely be coming back.

ROBERT J. en

Grado:

Awesome.

Edward l. en

Grado:

Did fine for the time that was needed

timothy m. en

Grado:

It was a good rental with no hassles.

robert c. en

Grado:

Really pleased with the service level and can-do attitude of staff. I also had storage with one of your (largest) competitors and the service level at U-Haul is far better. U-haul only next time

MELISSA W. en

Grado:

Easy access and lots of room. Will definitely use again!

cathline r. en

Grado:

Great customer service!