Customer Reviews for U-Haul Moving & Storage of Panama City

6863 comentarios

1000 W 15th St   Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

(850) 769-3268

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 769-3268

1000 W 15th St
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
3.0

I will never recommend this location to anyone. The female employee I encountered was incredibly rude and dishonest

katherine P. 
Clasificación:
1.0

Approximately a week prior, I called to change the truck size from a 20ft to a 26ft. I was told it was taken care off. I even received an email confirmation complete with an illustration of a 26 ft truck. I was on an extremely tight schedule and traveled several hundred miles to pick up the truck, meet movers in 2 different cities etc. I arrive in town and go straight to The UHAUL facility. Even though I opted for a quick check in, I sit with an employee who while checking me in, says "we don't have any 26ft trucks". I reply so that means I leave thousands of dollars in personal belongings at the curb? What's the point of a reservation then? No response, while he proceeds to check me in, I have to initiate solutions. I ask are there other facilities close by that have 26ft trucks? He says there is one an hour a way, (which I passed coming into town). I said, had someone at UHAUL told me, I could have easily stopped there as I passed it and had rented there recently. Again, no answer. He then says they are closed but have 24 hour, after hour check in. I did not feel comfortable taking this chance as I had movers scheduled to meet me shortly after. Also. I did not feel confident this solution would work. It was a good thing I didn't as when I passed them hours later, there were no 26ft trucks. Needless to say, I left thousands of dollars in personal possessions behind. I have to take more time off work next weekend, I had to pay for additional time storing my belongings in the city I was leaving, pay for another truck and drive approximately 750 miles round trip to fix UHAULs simple mistake i.e. simple communication. I had a confirmed reservation. Given the fact that this scenario could have easily been avoided with simple prior communication and the fact that UHAUL's mistake is going to cost me valuable time and money, I am strongly considering legal action. Furthermore. U have spent a considerable amount of money with UHAUL over the years. Not the best business practice in this highly competitive capitalist society we live in and an era of social media to illustrate poor business practices

Michael M. 
Clasificación:
5.0

No change needed

CLINTON T. 
Clasificación:
2.0

We had to wait over an hour to pick up our reserved 26' truck and then we were told that we would have to take a 20' truck instead because they did not have the 26' truck available. We paid the same price for the 20' truck but had to pay for extra miles because we had to take 2 trips with the 20' truck rather than one trip with a 26' truck.

Justin R. 
Clasificación:
5.0

Service was excellent and the trailer was in outstanding shape. Trailer Road very smoothly the entire trip.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL R. 
Clasificación:
4.0

Very clean, well stocked, well maintained location. Only negative were the inside employees, perhaps because in this general area there is a severe shortage of reliable help. Two reps behind the counter seemed as if it was inconvenient to provide customer service. Outside help completely opposite.

Tracy H. 
Clasificación:
5.0

Great customer service!!!

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK P. 
Clasificación:
3.0

Truck needed a tune up! Had a bad idle.

Denis J. 
Clasificación:
5.0

Great experience

FRED V. 
Clasificación:
5.0

good as is

Henry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
4.0

Blake the guy that helped us when we brought it back was amazing very nice and professional! It took 30 sec in our vehicle for him to do the walk around and get our last ticket taken care of he unloaded it and we were on our way. Great employee! Thanks again Blake!

GEORGE K. 
Clasificación:
3.0

There is nothing wrong with the location or service, but man do charge you way too much now. I remember when Uhaul was the place to go cause they were cheap, now it's almost $1000 to move, never using Uhaul again...

Amber B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS H. 
Clasificación:
3.0

the website needs to accurate. they didn't have the truck I requested.

LAUREN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wretha G. 
Clasificación:
3.0

Not lie about the price

jonathan W. 
Clasificación:
4.0

Check for bugs. Thankfully they had another truck for us to use that was bug free, and very clean!

Michael J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY C. 
Clasificación:
5.0

Have the size of truck I need where & when I need it.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy M. 
Clasificación:
5.0

Not sure of his name. The gentleman that hooked up the trailer, works his butt off. Exceptional employee! He was by himself helping multiple people besides myself. That man deserves a raise!

David J. 
Clasificación:
1.0

I was told one of the 3 men working outside would help me hook up equipment. After chasing them down myself, the three of them argued about who was going to do it right in front of me. I would have done it myself if I knew what trailer it was.

Adrienne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frankie L. 
Clasificación:
2.0

I will never us uhaul again!!

JERMAINE S. 
Clasificación:
5.0

Sweet young girl came out and unhooked me and we were off in no time. She was customer oriented and efficient.

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryce G. 
Clasificación:
5.0

Have your smart phone check in app work. Make it easier to rent moving blankets using your app. I could not find where to do this. Your truck rattled, and shook very bad, bounced all over when hitting uneven pavement. Had loose steering, felt like trying to maneuver a boat. At 63 mph there was a shaking of the truck like unbalanced tire.. A tail light was out on my trailer. Your "gentle ride van" was not.

Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Very great customer service

MICAH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob R. 
Clasificación:
4.0

Drop off needed some work

Vincent G. 
Clasificación:
2.0

First I would allow a customer to book a truck when the location originally booked online does not generally ever have trucks only trailers! Second, I would make more accommodations for renter when these situations occur not require the renter to have to drive almost 30 miles out of their way and require them to have to wait an additional day to pick up rental. The company should never allow you to rent something at a location that does not ever have items available! This is a company wide issue that should have been resolved in the beginning! It's sad when you pull up at a location and the individual tells you that corporate does not have a clue! We drove 6 hours expecting to pick up a truck load and leave! Not drive 6 hours and have to make accommodations for a place to stay especially on a holiday weekend like Labor Day! I am anything but happy with the issue! Then the location I actually was able to get truck from gave us wrong keys, wrong contract, was rude and not very pleasant to deal with! The staff certainly acted as if they had better things to do! With a company this large you would think customer service should be top priority! I am very disappointed! Staff needs to remember that the customer is in all actuality paying their wages!

SHANE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa V. 
Clasificación:
1.0

Improve knowledge. I asked about the ability to take the tow dolly back to a different location than my U-Haul and she said any location would be fine, however, once I went to drop it off I was told they would have to charge me a large fine to drop it off at a different location. I had to pull and empty tow dolly from Florida to New York, resulting in numerous headaches, higher gas usage, and wear and tear on your equipment. I also tried to call customer service and was transferred to 6 different people over the course of 45 minutes before I finally gave up. Really, a pretty bad experience with you guys.

Donovan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

micheal K. 
Clasificación:
5.0

U-Haul, where do you find such great employees. The employees were very professional and created a "caring environment". thanks U-Haul. No stress, all good.

earl S. 
Clasificación:
5.0

I've rented from this store before and they even installed the hitch on my Jeep. Always neat, clean and well maintained. Even the bathroom was immaculate! I was greeted immediately upon entrance even though the agent was already with a client. I liked being acknowledged in the brief and professional manner. I was half expecting a hidden camera because it was so perfect.

JOHN S. 
Clasificación:
4.0

Just had to wait in line for a while to pick up.

Jackie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
4.0

After hours drop-off.

ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA K. 
Clasificación:
5.0

none great job

Donald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riza G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirletha W. 
Clasificación:
5.0

Lock for key lock box needed some grease, but a helpful associate got it opened.

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey W. 
Clasificación:
5.0

Fast and efficient service. Very helpful and they weren't hesitant to point out the flaws of the pick-up location.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
3.0

We where told the veh was stuck prior to us picking up to start ,picked up a day late . Then after a mile down the truck shook so bad you cant go over 35 .. told uhaul rep - nothing was done

GREGORY L. 
Clasificación:
5.0

It's all good

Stephen C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Isaac N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
5.0

This facility calls for 15 staff according to the two I met. According to the overworked and tired 2 staff there are only 3 currently employed. I arrived a little after 4 pm. They took care of me quickly and with a smile, but they were definitely tired. If you can't get more staff, then pay them double. They are doing twice the work ... or more.

Nicholas C. 
Clasificación:
1.0

In the ghetto

Tasha S. 
Clasificación:
5.0

excellent!

JOSE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
5.0

The app needs serious work to improve. This is now my 2nd time using the app and it locks up/freezes up. Please work on your app of you want people to use it and be happy.

Daniel S. 
Clasificación:
5.0

Fast service in and out quickly

BARRY S. 
Clasificación:
5.0

The workers at this store were great!

THOMAS R. 
Clasificación:
5.0

Due to unforseen circumstances, I called to see about dropping the trailer off at a different location. I was told, it would cost me triple what I was going to pay. I ended up having to drive 140 miles round trip to return a common sized trailer that I'm sure any location could use. I don't feel like customer service or convenience is a high priority at certain times.

MICHAEL D. 
Clasificación:
5.0

The truck smelled of cigarette smoke. Personnel at the facility were courteous and professional and said they would ensure they corrected the smell.

Dale C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
4.0

This was not my original drop off location and I was very inconvenienced with having to go here.

ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL S. 
Clasificación:
4.0

Took about ten minutes for someone to help me. I was the only one there.

Keith S. 
Clasificación:
5.0

Super nice folks. They definitely take care of folks

Robert W. 
Clasificación:
5.0

I missed his name but the guy working the yard returning equipment was awesome and went above and beyond to help me.

roger H. 
Clasificación:
4.0

Should let the customer know in advance when the proper size truck is not available. Also notify in advance when the pick up location of truck has been changed .

Timtgy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavonia W. 
No se han enviado comentarios para esta ubicación.

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