Everyone was new and you were so understaffed. Nobody could answer any questions. I would send a regional rep there and give you feedback. You would be embarrassed.David M.
Customer Reviews for U-Haul Moving & Storage of Panama City
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff was super helpful, and the best selection I have ever seen.Michael M.
Overall experience was good but the truck assigned to me via mobile check-in was not anywhere on the lot. Had to wait in line twice to get it resolved and for another truck to be assigned. As it turned out, that truck had an appliance dolly and pads that had not been cleaned out from the previous rental which proved useful.Jack S.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.DONALD H.
El cliente no dejó un comentario.Donald H.
El tamaño para mi mudanza fue insuficiente.janet m. | Overall Experience
El cliente no dejó un comentario.THOMAS R.
Too far from my house. Vee was great!MARY T.
El cliente no dejó un comentario.CHARLES H.
Crew was awesome!Logan L.
El cliente no dejó un comentario.GRAYSON D.
The truck was clean. The alignment on the truck was off. The steering wheel pointed to the 10 o'clock position. I think the steering and suspension system needs to be looked at. I had to get a huge truck because all of the small ones were gone. This happened last time that I needed a u-haul also. I had to switch lines because the computer crashed on the first employee that helped me. They were professional and still did a great job. They did express that it happens all the time. If the store was busy this could have been a big deal and made me late to where I needed to go. The staff did a great job. Very friendly and professional. The store and truck was very clean.William E.
Dropped it off 0n 5/1 and still have not got Email saying it has been dropped off. have spent well over an hour on the phone trying to get any info on the return....still nothing on 5/4HOWARD B.
Later hours.JOHN A.
El cliente no dejó un comentario.Ashley E.
We did a drop off At night because we didn't have two drivers next day. That was very good. Put keys in lock box and handled on line.Rachael S.
El cliente no dejó un comentario.JAMES O.
El cliente no dejó un comentario.Tony G.
the personal were very helpful.Gerald S.
My reservation and account info was all done online days earlier. I got to the location earlier than my appointment time and had to wait 1-1/2 hours because I was 8th in line. The agent was nice but the process was extremely slow. Even with all the information already in the system, it still took 10 minutes just to process my paperwork once I finally got to the agent. There was another person partially working the front desk but gone more than 50% of the time. The process needs to be improved. It should have been a simple as here is my reservation and here is ID showing I am the one who made the reservation and someone tell me where to pick up the trailer. The lot guy was running all over the place because he was so busy. The front desk clerk said it was always like this on the first of the month, so if that is a known issue then they should be able to staff this location accordingly. I will never rent from this location again.Kevin L.
El cliente no dejó un comentario.MATHEW Z.
May need 1 more Associate behind counter. Saw a long line at turn in mid afternoon.Roger B.
El cliente no dejó un comentario.paige S.
El cliente no dejó un comentario.Gary J.
I had originally selected a drop off location in Panama City Beach. When I was ready to return the truck, I noticed the drop off location had been changed to Panama City. This was an additional 15 miles drive through traffic, so it took an additional hour plus additional gas. No one informed me of this change. I was lucky to have checked the address before departing for the truck return.Geoffrey F.
El cliente no dejó un comentario.Matisha B.
Awesome Uhaul operator! You saved my trip out. Thank you so much for your help and flexibilityMichael B.
El cliente no dejó un comentario.Scott M.
Staff did a good jobJustin B. | Overall Experience
El cliente no dejó un comentario.WILLIAM S.
I have no complaints, except they need more than one person in the office helping people. The line is always long.Glenda B. | Overall Experience
El cliente no dejó un comentario.Allen N.
The process was very smooth from start to finish. I wouldn't change anything.tom G.
The trailer had graffiti on the back door that had been â€œcleaned offâ€ but there was so much remnant it look horrible. Also the woman who rented the trailer wasn't aware that this was a one way rental and selected a local only trailer several times prior to selecting the unit I had. Another employee had to explain to her what was going on. I didn't get the impression she was new. I actually got the impression she had been there a long time but just wasn't â€œgoodâ€ at her job. She was nice and friendly enough though.Michael D.
The man was so nice and so helpful.Tammy Y.
El cliente no dejó un comentario.Michael B.
Rental truck in very poor condition, Out of Alignment, Not a good ExperienceRonnie W.
Staff was unprofessional and rude. Very difficult to locate office in the facility.Sherrie P. | First Impressions
El cliente no dejó un comentario.Tammi M.
El cliente no dejó un comentario.IMELDA M.
Employee who connected trailer did not do so correctly. Trailer disconnected from hitch while on highway. No damage occurred but very disappointed with service provider.Andrew S.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Robert G.
Tristan was awesome got me setup and took good care of me.Kenneth B. | First Impressions
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.RICHARD H.
Excellent staff. Had us unhooked and out the door very quickly.Brian M.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Bradley O.
Everything went smoothFrederick P.
I reserved a 6x9 trailer online and went to pickup the trailer. Once at the store I was told that the trailer I reserved was not available and would have to settle for a smaller trailer. I responded by asking to receive the 50 dollars uhaul promises when the guaranteed item is not available. The location told me that because their guaranteed trailers so frequently unavailable they are no longer able to fulfill that reimbursement and I would simply have to accept the smaller trailer. I was compliant and willing to adjust. But then the lady assisting me with my transaction was slower than the sloth at the zootopia dmv and meaner than Ursula at the bottom of the sea. Combine all of these things and this was one of the worst customer experiences I have had in a while. I like uhaul overall but not this location. This was my first experience with this location and my last.Ethan B.
El cliente no dejó un comentario.JONATHAN M.
Always clean and kept to temperature.Miren G. | Overall Experience
Very poor customer service, not to mention it took one hour to pick up a 6x12 trailer that was reserved. The complete service was horrible and I won't suggest using this location for any of your needs.James L.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.Donald B.
El cliente no dejó un comentario.Kim F.
Everything was as expected although there was only one person working the counter. She did an excellent job getting everybody taken care of. She should be recognized for her effort. It was a long line on a Saturday morning.JOSEPH H.
Great experience, great equipmentKendall C.
El cliente no dejó un comentario.Jared P.
El cliente no dejó un comentario.LINDA H.
My only complaint is that the self storage was supposed to be free for 1 month, my stuff was there for 4-5 days only and they still charged me for it, the monthly rate.Stephanie P.
Nothing I can think ofMichael R.
El cliente no dejó un comentario.LinCherria B.
The facility was understaffed, the staff that was there were rude and dismissive. The equipment was not ready to be rented, were it not to one of the area managers being in the lot at the time don't know how long it would have taken to get the situation resolved. I have done my best to avoid this facility but it seems that uhaul has other ideas.Todd S.
nice people..cleo S.
The manager is a sweetheart. God bless her.Dayanara J. | Overall Experience
El cliente no dejó un comentario.MICHELLE L.
Everything was good i was impressed with the customer service they were very helpfulJackie C.
El cliente no dejó un comentario.Pamela C.
El cliente no dejó un comentario.Thomas W.
U-Haul personnel was very friendly and knowledgeable. It was a great experience- quick and easy. Would definitely recommend.Jamie C.
El cliente no dejó un comentario.robyn C.
Staff/location was great!Lyle M.
El cliente no dejó un comentario.Jerry W.
A quick link pre filled out with info, and we just click and verify, with pictures,, couldn't get logged in,, also customer behind me was have issues trying to navigate the websiteWilbur H.
El cliente no dejó un comentario.Kimberly H.
Just keep doin the great job y'all folks up there are already doin. Thanks for your efforts and attention to details. 5 star Top Notch service & thank you!Jeremy L.
El cliente no dejó un comentario.DANIEL S.
Everyone has as friendly and despite the high traffic every employee was on top of their game. I was very impressedAnthony D.
Associate Danny went above and beyond the call of duty by facilitating a rapid efficient truck and auto transport turn-in during a severe storm and tornado watch. He allowed my wife and I to stay safe inside the facility as the storm raged and blew debris outside. We will not forget his compassion and professionalism.ROGER B.
Great pricing and service!Danny H. | First Impressions
El cliente no dejó un comentario.azria N.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.Stephen M.
Loved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experienceBetty S. | First Impressions
El cliente no dejó un comentario.helen w. | Overall Experience
Everything is goodAndrea D.
El cliente no dejó un comentario.Kearrea A.
Tori was amazing and very understanding to our issues!Ariel G. | Overall Experience
Customer service above excellent.MELANIE W.
I was charged double what I was quoted with no explanation as to why. I returned the truck in perfect condition and on time. They won't answer my calls so I am very frustrated.linda J.
El cliente no dejó un comentario.rick J.
There check-in and checkout process on mobile doesn't work with Firefox browser. I was unable to upload photos as needed. Was able to switch to Chrome browser, but I had to change me default apps in order to accomplish this. No excuse for poor programming.STEVEN W.
We found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.Jeanette P. | First Impressions
El cliente no dejó un comentario.Paul F.
Ensure that the vehicles get better gas mileage!!!JOHNNY A.
El cliente no dejó un comentario.Heather C.
El cliente no dejó un comentario.Dan S.
They did charge an extra day,, I had 4 days, Thursday to Sunday right. That part if not right. I will call the CC company and have that tossed off.MERPHIS E.
Thank you, I'm very happy with the service!!Francisco F.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Kyle M.
El cliente no dejó un comentario.MICHAEL R.
Best UHaul location in Panama City but could use more staff.Christie C.
El cliente no dejó un comentario.ANGEL M.
El cliente no dejó un comentario.Carl G.
El cliente no dejó un comentario.suzanna M. | Overall Experience
Everyone was very helpfulbonnyjean B. | First Impressions
It was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!Erica E. | First Impressions
El cliente no dejó un comentario.Tasmine G. | Overall Experience
When a customer comes in to check out, the employees shouldn't ask them to write their information down to be taken care of later. I was asked for my information, and was told it would be taken care of by closing that day. It was not. I had to make another trip to make sure it was, because no one would answer the phone or their email. It was an avoidable inconvenience to me, the customer. Never take advantage of someone's time. It's rude.Tina Y. | Overall Experience
Surprisingly this is the first above average experience I've ever had with U-Haul, the other few times I used you, I had horrible customer service & vowed to never come back, unfortunately, I was in a jam & had no choice but to rent from U-Haul & didn't have any problems until 2 hours after we turned the truck in when my credit card was charged for the additional mileage on the truck, which isn't an issue, except for the fact that it should have been done at the time of the return or a quick phone call to let me know that there were additional fees being charged. I was shocked & slightly surprised by the random text message saying my card was charged for $18.00 & me not being made aware of the charge nor exactly what the charges were I was being billed.William T. | First Impressions
Multiple attempts to reach the store to verify account was closed! After 2 days of trying to reach by phone, I had to go to the store to have account closed. Poor service!George S. | Overall Experience
Me and my mother spent all weekend moving from Memphis. We took advantage of your self storage because it had after hours. My facility closed at 7 and we were there at 7:15. The code pad to enter the unit was "out of service" and it said to call a manager. When we called the number provided, it went to the call center. The woman in the call center called the number for the "manager" and it went straight to voicemail. So now, we have a truck full of stuff and the uhaul we rented is going to be late due to this, because I have to work and cannot finish unloading the uhaul.Sarah H. | Online Move In
The staff was very courteous and knowledgeableAngela W. | First Impressions
KIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.ron s. | First Impressions
El cliente no dejó un comentario.Laura K. | First Impressions
El cliente no dejó un comentario.Kayla P. | Overall Experience
uhaul is always there when i need them. the location on 15th street in panama city is exceptional.john f. | Overall Experience
El cliente no dejó un comentario.pedro r. | Overall Experience
El cliente no dejó un comentario.JODY B. | Overall Experience
El cliente no dejó un comentario.Lance H. | Overall Experience
El cliente no dejó un comentario.schcora w. | First Impressions
This facility is very understaffed. My first time there was returning a 26' truck and vehicle trailer. I pulled into the wrong driveway, but there was no signage directing me to a different entrance. After I stopped because I couldn't go any further, I was scolded by the guy on the golf cart for going the wrong way and told "next time come in the other way" As if there was going to be a next time and I intentionally came in the wrong way after driving 850 miles. Call and in-person waiting times are very long. Climate control storage doors were often propped open, of course reducing the effectiveness of the climate control. After the free month, I moved my stuff out, because it cost me too much in time and related issues. BTW the A/C didn't work in the 26' I rented. You have lost me as a customer.bruce s. | Overall Experience
El cliente no dejó un comentario.Nathan L. | Overall Experience
Tori was fantastic & easy to work with. So very helpful. She knows how to provide the best customer service. She is a valuable asset to U Haul .john i. | Overall Experience
The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.Chris F. | First Impressions
I had a fantastic experience, they made my moving experience as simple and as pleasant as possible. We all know moving is no fun. But Tori is the absolute best, she is so on top of everything. Thank you to all the staff, you all are wonderful!Katherine j. | Overall Experience
El cliente no dejó un comentario.Glenda C. | Overall Experience
The only problems that I had was gaining access to my unit because there were a few problems with the outer sliding door was sticking. Otherwise the staff was very helpful with any questions or concerns that I may have had. And both during and after hurricane Michael, I was kept informed about any possible damage to my unit, which there were none.THOMAS L. | Overall Experience
It was virtually impossible to get to your unit because of all of the unused/unrented trucks and trailers lining the roads and blocking your way to get to the units. No clear pathways. The last month I used the shed, I was notified by one of the staff members that I didn't need to use my card because the unit I had "wasn't secure anyway". We paid for a secured unit that wasn't secured for months. False advertisement.Genea S. | Overall Experience
THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXONCat5 S. | First Impressions
I had no problems with the service. The unit availability and access simply did not meet my needs.SHARLA S. | Overall Experience
Staff were very friendly and helpful. I never went in the unit. Before my daughter showed up with her stuff her schedule changed. She's a nurse and her job changed. I rented it on Thursday. Found out on Sat she was not coming with her stuff. Returned card and exited the unit without even knowing where it was. Wish I could have gotten a refund but it is what it is. Thank you!denise b. | Overall Experience
The staff is friendly and helpful! In particular Tori,she helped me immensely. I would definitely recommend using them to anyone who needs this kind of service. Katherine j. | First Impressions
El cliente no dejó un comentario.Angel W. | Overall Experience
El cliente no dejó un comentario.Steven W. | Overall Experience
El cliente no dejó un comentario.Richard F. | Overall Experience
The female that helped me get 3 units was fantastic. I wish I knew her name.Randy W. | First Impressions
The process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There's a curb, no ramp in front of the sliding glass doors for moving in/out.Roman A. | First Impressions
El cliente no dejó un comentario.LESLIE D. | First Impressions
El cliente no dejó un comentario.Vern M. | Overall Experience
El cliente no dejó un comentario.GARRET C. | First Impressions
El cliente no dejó un comentario.Donna P. | First Impressions
The extra fees for insurance should be refunded when u leavekadeen M. | Overall Experience
El cliente no dejó un comentario.tracy s. | Overall Experience
Opening hours are at mercy of whomever works any particular day . The hours posted are not observed by the company so sometimes there is no access to storage units .Macie T. | Overall Experience
El cliente no dejó un comentario.tieyone m. | Overall Experience
El cliente no dejó un comentario.APRIL S. | First Impressions
Judy who runs the facility is greatEd G. | Overall Experience
Extremely rude ....hung the phone up on me several times when calling. Will not work with you at all . Charged several late fees during the covid 19 . Dont recommend to anyonejennifer h. | Overall Experience
El cliente no dejó un comentario.CARRIE B. | Overall Experience
Received a rude phone call early in my rental experience; not even identifying himself before accusing me of not paying my storage rental before getting the specifics.Marie D. | Overall Experience
El cliente no dejó un comentario.Leslie B. | Overall Experience
Stressless operation with very clean and new storage lockersCortez V. | First Impressions
I've had to change storage units 3 times within 1 day. I'm so thankful for the staff, making the transition smooth and easy. Everyone were so helpful, nice and happy to be at work. I know with the COVID, its a stressful time for everyone, but I felt very safe with locking up my furniture and going on about my day. Thank You U-Haul Family PCGenevna M. | First Impressions
Very clean bug and rodent free. Can't wait to try the new section from the old at&t building. Great place to rent trucks, trailers, storage buildings, fill your propane bottles up, and get moving supplies at a reasonable price. Very nice establishment and one happy customer.Mark N. | Overall Experience
El cliente no dejó un comentario.Robert C. | Overall Experience
Horrible and torri is a mgr after they approve my refund torri called back and had it deciliter very rude and I have never had any problems after 30 years of using this services never again she won’t smile very rudeCarol m. | Overall Experience
Torri was so rude and the black guy was so mean to me in which I am a black female he was very ghetto and treated me very shabbily I don’t see how torri is a mgr and it smelled like marijuana very heavily I have used this giant company over 30 years and never had no problems torri is rude as I ever seen some one need to send a secret shopper in there ughCarol m. | Overall Experience
The storage unit did not have any lighting, so I was only able to access my things during the day, and the door does not stay open, so I had to use something to keep the door all the way open to see when I wanted to find something in the unit.Maureen H. | Overall Experience
I rented this unit for my daughter & grandson for just a month. When we came to get the rest of my grandsons stuff there was construction debris all over all his toys & stuffed animals. They are doing construction in this building. His dinosaur car coupe now has white paint all over it where it fell from the ceiling during construction as well. I don't think you should rent a storage unit that is still under construction just to get money. Now all his toys are ruined.Dottie M. | Overall Experience
My experience with this storage facility was excellent overall. It was clean and well maintained with helpful staff. My only complaint is that my access card did not work well even when I typed in the number. The alarm was going off repeatedly when I was packing up and I'm not sure if I was the problem.SUSAN L. | Overall Experience
See above.travis f. | First Impressions
Kept Their Word...Robert G. | Overall Experience
They were very helpful.Jessica M. | First Impressions
Everything was greatJODI H. | Overall Experience
Multiple times I was late with payment and had to mail in the form to set up autopay. Everytime I did it was never set up or honored and never a reason as to why it wasn't. Overall 5 years. C+ gradeJEFFREY C. | Overall Experience
Everyone was very helpful, and i will send all my friends to your businessDana M. | First Impressions
The nicest people in the business. Knowledgeable, patient, BUT since we work, I can only use the storage after work. I was not allowed in and I am sitting with a half full truck ,to be continuedRobert G. | First Impressions
Great serviceAnne P. | First Impressions
Units should be clean before renting to another customer. Front office staff is super friendly.liane b. | First Impressions
People, place and facilities were great and if we need storage again we will returnjudy n. | Overall Experience
Tori is always making moving easierVICTOR H. | First Impressions
Great serviceTOVAKYSHE W. | First Impressions
Was great , all my needs was taken care by staffgary s. | Overall Experience
SuckedLisa G. | First Impressions
They need more weekend staffLisa G. | Overall Experience
My only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client's business resolved.JOEL N. | Overall Experience
you stand around and wait and wait for helpdonald `. | Overall Experience
We have enjoyed keeping our belongings here. Always clean floors and friendly staff.Sam N. | Overall Experience
Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.Thomas T. | First Impressions
Kwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.bobbie a. | First Impressions
Considering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!JOEL N. | First Impressions
Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.debra m. | First Impressions
Excellent customer serviceShanikka D. | Overall Experience
I had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.jennifer m. | Overall Experience
great servicesherry m. | First Impressions
Every time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stinkDana M. | Overall Experience
Thanks so much.. Rachael is a great employee with UhaulKhalilah H. | Overall Experience
Over the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.JERRY W. | Overall Experience
Your response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.TOM G. | Overall Experience
The A team rocked!Dana M. | First Impressions
Great job from start to finish. Professional , timely , and reliable.Pam T. | Overall Experience
We were in desperate need for storage and you provided. Thank you very much.Dorothy Y. | Overall Experience
When you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-HaulBradley W. | Overall Experience
This place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!Gina C. | Overall Experience
very professional crew .Always a pleasure ,Mark D. | First Impressions
I could not find my key and they were helpful in finding a locksmith.Bill R. | Overall Experience
We were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfiedGina C. | First Impressions
Lost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!Jean L. | Overall Experience
Way too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.Teresa A. | Overall Experience
Uboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.polly s. | Overall Experience
I reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.Ryan B. | Overall Experience
GraciasRobert H. | Overall Experience
I'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uhAntonio T. | Overall Experience
Tried for 5 days to speak to someone there. No one ever called back.james d. | Overall Experience
This facility always seems to be understaffed. I always have to wait in line everytime.Patrice B. | Overall Experience
After Hurricane Michael I was pleased with the way they handled my damagemarcia b. | Overall Experience
Your costumer service is awesome.pedro r. | Reservación
It was a good moveBARBARA M. | Reservación
The facility and staff were great. Thank you.jeff p. | Overall Experience
We have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.rick l. | Overall Experience
Very easy to get our UBox, truck and trailer rental.Laura B. | Overall Experience
I was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!Tenika b. | Overall Experience
Everyone made it a pleasure to work with!Philip S. | Overall Experience
They delivered my UBoxes late, they never took them off the trailer, just dropped them in the driveway and left. One of the UBoxes was on the trailer backwards so we were unable to open it and unpackkristy k. | Overall Experience
The manager Tori has always been extremely knowledgeable and accommodating every time I use this facility! It's always a very busy place but she handles this facility very professionally!Ronald N. | Overall Experience
Thanks for being there when I needed storage.Janet C. | Overall Experience
The general manager & employess were very helpful & friendly. Would definetly use this facility again! Keep up the GREAT work !!J.D. T. | Overall Experience
Fast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.Glen E. | Reservación
GraciasNELS N. | Overall Experience
Great service and appreciated the covered trailer rental along with the one month free storage as my family and I re-located from another state! Thanks UHAUL for making our move a smooth one+Sylvia L. | Overall Experience
While I had rented the storage for almost 18 months. I've always was greeted friendly. I'll return again if I need storage for future items. Thanks U-haul!Gwendolyn F. | Overall Experience
Thank you for making my storage and truck rental as uncomplicated as possible. I was not sure of certain dates that I would be needing to rent a truck and must have called your office lots. GraciasDonna G. | Overall Experience
I won’t ever use anyone else for my storage needsjohn h. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!