Customer Reviews for U-Haul Moving & Storage of Palmer

1,457 reviews

650 S Cobb St   Palmer, AK 99645

(907) 745-2200

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(907) 745-2200

650 S Cobb St
Palmer, AK 99645

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All the guys in Palmer Alaska,Uhaul were awesome and I thank y’all very much… what a wonderful professional job y’all did with yourself and The Car

Lou Rette 
Rating:
5.0

Fred was great.

Steven Maxwell 
Rating:
5.0

Older Gentleman at the front desk was great and nice and had a good sense of humor

Jonathan Wetch 
Rating:
4.0

Checked out of my unit 12 days early could not get a refund. (Prorate) manager said there was no way to get a refund in the computer program.

david craft  |  Overall Experience 
Rating:
5.0

Inside nice and cleaned but the body needs to be washed. It was very dirty. But over all everything was excellent also the customer service.

Gertrude Glenister-Maugatai 
Rating:
5.0

Customer did not leave a comment.

David Tyler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annique Smith  |  Overall Experience 
Rating:
3.0

My lower rating is due to the the recommended by them trailer I rented was not usable for what I needed. I told them I needed it to haul a UTV/side by side they said this one would work. The sides of the trailer wrapped around the rear several inches making it too narrow to load a side by side UTV by a few inches. UTV is 62.5 inches wide, trailer ramp and entry is 60inches. But for that it would have worked fine. I had to regroup with a different trailer at the last minute. So $54 dollars wasted. My fault, I suppose, for not measuring.

Scott Glover 
Rating:
5.0

Customer did not leave a comment.

Robert Beck 
Rating:
5.0

The truck was nasty, all on the outside. The back of the truck had Sheetrock like stuff broken up all in it. The inside of the truck was nasty, the cup holders were nasty, the floor boards were nasty, and the seats had Dog hair all over them and I got dog hair all over myself. The way they represented the truck in pictures was a clean truck and what I received was a nasty truck. The pictures did not match what I got. I took pictures myself of the truck before I left the parking lot and when I returned the truck.

Rebekah Gilkes 
Rating:
5.0

Customer did not leave a comment.

Douglas Bartko 
Rating:
2.0

Extended hours for trailer pick up and drop off, more fair pricing, it's longer hours, more availabilities,

Sarah Brooks 
Rating:
5.0

As a middle aged, bored housewife I want to thank you for the eye candy.

Cara Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle hensen  |  First Impressions 
Rating:
3.0

Good service. Thank you. Maybe have more locations in the matsu Valley area

Frank Ramoth 
Rating:
5.0

Great overall experience. Easy to book appointment. Staff was on the ball and did a jam up job. I’m very satisfied and will be recommending others.

Jordan Hudson 
Rating:
5.0

Customer did not leave a comment.

Greg Alsperberg 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Venzke 
Rating:
3.0

We said the running lights on trailer didn’t work he said take it anyway,well we were caught off guard by a huge winter storm had it not been for us turning on the parking lights of the car we were hauling we would have been hit in the rear end complained today when returned trailer complained and the guy said they had been working,yes blinkers,caution and brakes no running lights

sharon cowles 
Rating:
5.0

Everyone I dealt with was very professional.. .. The company just needs people who show up… the desk staff could not help me due to people not showing up for there shift

Romie deschamps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent Karnaghon 
Rating:
5.0

Customer did not leave a comment.

Aaron Thomack  |  First Impressions 
Rating:
3.0

My appointment was canceled by the online computer system...I was never notified of this. The counter person was able to figure it out but it took a long time as I was there for nearly an hour.

Kenneth Hutson 
Rating:
5.0

Customer did not leave a comment.

Raquel Acevedo Mujica 
Rating:
5.0

The employees at palmer Ak were amazing, very helpful! I have been a customer of uhaul since 1990s moved cross country over 10 times, I only recommend uhaul!

Patricia Noel  |  Overall Experience 
Rating:
5.0

Im a frequent user of this location and never been disappointed. Everyone is always pleasant to work with and this time...Elliot took great care of us. Nice job guys!

Jonathan Lyon 
Rating:
5.0

I am needing an abandonment of storage paper. I had to leave state for a death in the family and won't be coming back. As my brother passed away suddenly in an accident and he took care of our Mom. Now I must stay and care for her.

Rhonda Kidd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THERESA Woody  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therese Weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cason Romano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles fischer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanyssa Reida 
Rating:
1.0

The staff at the Palmer Alaska location are all very rude. The one guy who called me 3 or 4 different times almost made me feel bullied and threatened. Then when I got my final bill it was so far above the rates we were quoted it’s not even funny. I will never do business with that location again. They are all a bunch of rude jerks.

CATHY DONAHOO 
Rating:
5.0

Great service and friendly. However, the outside of the truck was filthy restricting visibility through the windshield and mirrors. It looked liked is just came up on the Canada-Alaska Highway. I had to clean the windows myself to complete my move safely.

Matt Mrzena 
Rating:
3.0

I rent often from you guys at multiple locations and this is the worst experience I ever had and the only redeeming quality for this experience was the customer service i received at the location and the cleanliness of the location. The website and app to check in was awful and glitching, the person who checked the truck I was renting in didn’t complete the process so I couldn’t pick up the truck via the mobile app on my own, when I received help and wen to the lock box to get the key the keys were in the wrong box and swapped so I had the wrong key for the truck I rented, shortly after picking up the truck the tire service light kept coming on so I had to pull over and fill tires and the truck wouldn’t restart which cost me time and extra mileage that I had to pay for which was after the location was closed so I couldn’t reach anyone or get the message to clear to check the mileage. Not the best experience and I had to pay more than I used.

Kacie Seims 
Rating:
3.0

I was charged for damage on an old truck that obviously already had damage in the area. We did nothing to damage it and we had purchased insurance. Very upset and angry

Janet Bowman 
Rating:
5.0

The driver side window and rearview mirror was very dirty, I had to wipe them. Other than that truck was clean and I had no problems. The people who work there are very nice and helpful. I do recommend this location already.

ROXANNE SHADE 
Rating:
5.0

Customer did not leave a comment.

DAVID BOZARD 
Rating:
5.0

Everybody extremely helpful Very quick when I called him to reserve the trailer very quick when I was there to pick it up extremely friendly staff

JACK KERSLAKE 
Rating:
5.0

Customer did not leave a comment.

joddy french 
Rating:
5.0

Everything was great and pretty simple. Thanks!

jon cheney 
Rating:
5.0

Customer did not leave a comment.

Colleen Stanley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lillian Jerzak 
Rating:
5.0

Customer did not leave a comment.

Jennifer Faller 
Rating:
5.0

We had a very good experience. I would recommend at least one more staff person. The phone is usually not answered or you are put on an immediate hold, if you are there in person you may wait for 15 or 20 minutes to be helped. Overall I still give five stars. The facility and the staff were great.

David Palmer  |  Overall Experience 
Rating:
5.0

I really approve the fact you guys worked with me even though I was behind. I’ve had a really hard time recently with my father passing and you guys were amazing for allowing me to have a chance to keep my belongings thank you for everything

JOSEPH INMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina English  |  Overall Experience 
Rating:
5.0

The return process via the app was glitchy and not very well done.

Walter Gibson 
Rating:
5.0

The older gentleman that I dealt with was friendly, knowledgeable and very helpful. I have no hesitation on using the facility now and in the future in needed.

Daniel Olkowski  |  First Impressions 
Rating:
5.0

Friendly staff. Good service

JAMES NELSON 
Rating:
5.0

I have rented a lot of U-Hauls in my life, and this was the most pain free, easiest experience.

Mark Jensen 
Rating:
5.0

Staff was helpful and kind explaining the self storage and helping bring my boxes out.

Tom Tomaganuk  |  First Impressions 
Rating:
5.0

I couldn't have asked for a better place to store my personal belongings. I know that it'll be safe, climate controlled and with the security cameras that are on site, I know that nothing will be broken into and stolen! I've rented units from other places and have had bad luck with them, but I won't see that happen here!! Thanks again Palmer U-Haul for the awesome help!!

Justin Segeada  |  First Impressions 
Rating:
5.0

Everyone who helped us move things in and out was as impressed as we were by this facility. After our house burned down, we had a traditional storage unit, outdoor entry and it was miserable. We moved everything over to U-Haul and we never regretted it. It made going through our stuff so much easier. We were there many times adding and removing items until we were finally able to move everything back home. This facility took so much stress out of the process and we are so thankful.

Maia Eggerman  |  Overall Experience 
Rating:
3.0

The truck smelled like weed. There was an empty bottle in the side door on the driver’s side. The tire air sensor light was on when I started the rental and when I mentioned it to the employee, he said it was nothing to worry about. It was snowing. The truck did not have four-wheel-drive or studs. I think the air pressure was a concern, or should have been a concern In regards to my safety. The time to go 50 miles an hour all the way to Anchorage and back.

JoJeana Gage 
Rating:
5.0

Customer did not leave a comment.

franchesca pelroy 
Rating:
5.0

Customer did not leave a comment.

Kimberly Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb Blomquist  |  Overall Experience 
Rating:
5.0

Great job!

Joseph Steyer  |  Overall Experience 
Rating:
5.0

Awesome staff , would recommend.

Tyler Hanks 
Rating:
5.0

Customer did not leave a comment.

Christopher Ensman 
Rating:
4.0

Customer did not leave a comment.

Tyler Hanks  |  Overall Experience 
Rating:
5.0

Got everything I needed in one place!

Rosemarie Ray  |  Overall Experience 
Rating:
5.0

Great customer service!

Rosemarie Ray 
Rating:
4.0

Customer did not leave a comment.

Chevelle Cook  |  First Impressions 
Rating:
5.0

Just a thank you for your great service. Checking is quick and easy, trailer was perfect for what we needed it for, return as just as easy so pretty seamless experience. Thanks!

Pieter Schadee 
Rating:
5.0

It Was OK

Andrea Cruz 
Rating:
5.0

According to the reviews on-line I was ver skeptical to rent a Storage Space with U-Haul. After visiting two other local Storage Facilities I was able to visit UHaul to make a decision. I found the Staff friendly and they verified the Init was available. Very easy to Sign a contract and the accessibility could be a bit more convenient I am overall Satisfied with this location Thank you all for your assistance.

Matthew Heyn  |  First Impressions 
Rating:
3.0

I had a great experience thank you for the help.

aaron mcgowan 
Rating:
5.0

Customer did not leave a comment.

kent taylor  |  Overall Experience 
Rating:
3.0

The driver's side windshield wiper broke loose while it was simultaneously snowing and raining shortly after I picked up the truck. The employees shared that they haven't been properly trained on protocols for people who check-in via the app. When I picked up the truck, the fuel level was at half a tank. When I refueled it, I continuously monitored the fuel level by turning the key completely off and back on. There was serious lag as I put in $60 worth of fuel after driving less than 50 miles. Eventually the fuel gage shot up to 3/4. When I contacted your customer service number and explained the situation, your representative informed me U-Haul isn't responsible for overfilling. It's not my fault the fuel gage wouldn't register. Lastly, I replaced the driver's side windshield wiper so I could see while I was driving. Overall, this experience was severely below par.

Daniel Ungrue 
Rating:
5.0

excellent exerience. staff was friendly and helpful.

Marina Cottini 
Rating:
5.0

Customer did not leave a comment.

marina cottini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Lawrence 
Rating:
5.0

They forgot to charge me for a hand cart.. One more reason to keep using U-Haul forever

Gene Horner 
Rating:
5.0

Customer did not leave a comment.

Joe Marchetti 
Rating:
5.0

Customer did not leave a comment.

Corrinnie Gaither 
Rating:
5.0

Customer did not leave a comment.

Larry Zimmerman 
Rating:
5.0

Everything about it was absolutely the best and most convenient.

suzanne bedwell  |  Overall Experience 
Rating:
5.0

Cannot, Beat, weather, storms, lack of employees, and too far out in the Alaska Boonies.

Lawrence A Love 
Rating:
5.0

Customer did not leave a comment.

DONOVAN BAILEY 
Rating:
5.0

Very friendly and helpful!!

Leslie Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H Harvey 
Rating:
3.0

Customer did not leave a comment.

DONNA COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Tasha Borrero 
Rating:
5.0

Y’all were fast and friendly! Amazing service! Clean equipment! Thank you! Too bad the snow decided to show up and bring all his cousins! Palmer U-haul has the best customer service employees!

Jeremiah Firth-butler 
Rating:
5.0

I really appreciate the covered garage to pull in, the Palmer location is the best Uhaul I’ve ever been to. Clean, helpful, friendly.

LINDSEY CASHMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe matyk 
Rating:
4.0

Customer did not leave a comment.

Travis Albanese  |  Overall Experience 
Rating:
5.0

A charging cord would have worked out greatly as I had left mine behind

Darian Rastopsoff 
Rating:
5.0

Customer did not leave a comment.

Timm Nawrocki 
Rating:
5.0

You are doing great! It’s wonderful to have your facility here in Palmer, AK 🙂

Douglas Lindsay 
Rating:
5.0

Customer did not leave a comment.

Kerry Dolechek 
Rating:
1.0

the app did not work and no one would answer the customer service help line for assistande

Lucinda Ziegler 
Rating:
5.0

I have rented from this location many times. Each rental has been a simple and joyful experience.. I appreciate pleasant service.

Diana L 
Rating:
5.0

Customer did not leave a comment.

John Rockwell 
Rating:
5.0

Wonderful service and friendly people. Thank you

Jeanie Burtch 
Rating:
5.0

Customer did not leave a comment.

ROBERT GRIFFITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Carlisle 
Rating:
5.0

Customer did not leave a comment.

Rebecca Johnson 
Rating:
5.0

Customer did not leave a comment.

Lydia Petersen  |  Overall Experience 
Rating:
2.0

Upon arrival at my Uhaul destination, I was informed I did not have a reservation. After a six hour drive, and the pick up experience, I was less than cordial. The employee contacted the manager, Bob, who informed her he did speak with me and which unit he allotted to me. Turns out, the manager is not familiar with the software Uhaul utilizes and he forgot to inform his employee to reserve the unit. The employee was understanding and helpful. I informed her the engine light came on 11 miles from their facility and I would be keeping the vehicle overnight.truck upon returning the vehicle on Monday, the employee, Justin?, was a pleasure to work with. He was kind, considerate, explained the check in process, helped with unloaded of the surplus boxes and brought them into the facility for me. Upon attempting to return the boxes, I was immediately informed by the manager, Bob, I could not return them without the receipt. I informed him the website states y’all buy back boxes and the employee in Fairbanks informed me if I had the card they were purchased on it would be no problem. Fred, the other employee, stated he could process the transaction without a receipt. Bob stated he would be in the back if Fred needed him. Fred processed the transaction and I was on my way. All in all, customer service with the exception of Bob was satisfactory. Bob could benefit greatly from remedial training in customer service and being knowledgeable with the software.

Della Severtson 
Rating:
5.0

Customer did not leave a comment.

christopher krigbaum 
Rating:
5.0

Palmer stuff is AMAZING. So friendly and helpful with my entire process. Cannot stress how easy they made such a stressful time in my life. Thank you!!

Carley Crow  |  Overall Experience 
Rating:
5.0

Greatest rental place in the Matsu Valley .. excellent General Manager .. that has a lot to do with the high rating!

Linda Kabealo 
Rating:
5.0

Great job

Todd Rose 
Rating:
5.0

Truck was dated and needed a little tlc but it worked for us.

Gary Milton 
Rating:
5.0

Customer did not leave a comment.

mary odonnell 
Rating:
5.0

Outstanding staff and equipment. The staff was very helpful and were Outstanding. The staff provided excellent customer service.

DOUG DOMBROSKI 
Rating:
4.0

Omg my only complaint was I couldn’t find a bathroom and then finally found one. It wasn’t marked on the map we were given. Seriously, my only complaint about the storage unit facility.

Keith Crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Hansen  |  Overall Experience 
Rating:
5.0

Great service and very clean well kept building. I would certainly recommend it to anyone that needs storage. I like that its temperature controlled as well. That is a big selling point when needing a storage unit in Alaska.

Marc Hamblen  |  Overall Experience 
Rating:
3.0

The guy that I talked to at the front desk that checked me in was very helpful and had great customer service. the guy that took my keys when I came back tried to charge me for things I didn't use, didn't believe me when I told him I didn't use their stuff, he was cocky and all around had poor customer service. I use that location for work all the time, if I go in and see him working, I will be going to a different location.

eric downing 
Rating:
3.0

The guy that I reserved the uhaul from was rude. When I returned it, I had a much better experience.

Diana Jemeyson 
Rating:
5.0

Nice place

Mark Niver 
Rating:
5.0

Very welcoming and friendly.

elena gould  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david jette 
Rating:
1.0

The top of the cab had a terrible leak that leaked all over my mattress and totes. I was charged almost double what I was quoted to extend, I filled the tank past full and was still charged for fuel, called in and they said they'd refund the fuel charge and instead I now have an additional $77 charge on my account and the customer service representative was complaining to me and the other guy in line about the "crack head client he was dealing with outside," then the system was down so they couldn't complete my return and then emailed me a ridiculous bill and I was just told tough luck. I would never recommend to use this U haul!

Brandi Kinney 
Rating:
4.0

I made the reservation for Fairbanks and had to pick up my trailer in Palmer 300 miles away. I was given a discount but it cost me a day and driving another vehicle to Fairbanks. I had a trailer hitch installed in Fairbanks and my vehicle was damaged while parked in U-Haul parking lot.

david davidson 
Rating:
4.0

Was very easy and reasonably priced!

kevin hartman 
Rating:
5.0

Customer did not leave a comment.

Stephen Senisch 
Rating:
5.0

Customer did not leave a comment.

Darneisha Duby  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashley Rath 
Rating:
5.0

Customer did not leave a comment.

Gene Horner 
Rating:
5.0

The staff was very helpful and answered all of our questions. They even helped us back into the unloading bay with our U-Haul trailer rental! The facility was very clean and we were really impressed with it.

Joseph Canto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daryl Failing 
Rating:
5.0

Nice clean and staff was professional and helpful.

Ronald Lords 
Rating:
5.0

Customer did not leave a comment.

Leo Pettit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIDNEY FOX 
Rating:
5.0

I was. Was a pleasure working with the staff in Palmer. I didn’t have any issues with the trucks. I purchased the shoulder lifting harness, and I recommend that every family get one, it make’s heavy and matters easier to move. The staff all have a good sense of humor. The equipment was ready for pick up as promised. The price of new trucks, it is less expensive to rent a truck when you need the use of one. Here in Alaska thr trucks should have 4-wheel drive.

Richard Schober 
Rating:
5.0

I wasn’t sure on the uBox. It was a rough plywood box. But it made it so now I’m okay. THANK YOU!

Deanna jewell  |  First Impressions 
Rating:
5.0

Honestly, the staff at the Palmer location are amazing and incredibly friendly, courteous, and gracious. The place is well maintained and they are a very understanding group of people. I can’t think of any way to improve it.

Derrick Booth 
Rating:
5.0

My experience at this facility was wonderful! My first impression was, "WOW!" This storage facility is first class! Not only that, Michelle was extremely helpful, knowledgeable, and friendly. I couldn't ask for more! 😊 Overall, they made my moving-in so smooth, stress-free, and hassle-free. THANK YOU, THANK YOU, THANK YOU!!!

Janice Ang  |  Overall Experience 
Rating:
5.0

I am a repeat customer of U-Haul in Palmer, Alaska. Always the facilities have been spotless and well maintained. The employees have been well informed, helpful and courteous. I highly recommend using this facility.

PAMELA COMPTON  |  First Impressions 
Rating:
5.0

Great customer service

Stephen DeWitt 
Rating:
5.0

Customer did not leave a comment.

Doug Prins 
Rating:
5.0

Customer did not leave a comment.

Adrienne Brady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Gates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug Prins 
Rating:
4.0

Customer did not leave a comment.

Carlie Burnett  |  Overall Experience 
Rating:
5.0

The Cab of the truck was very clean, the back of the truck had a funk smell to it. The Guys inside were extremely helpful. Thank You Palmer Guys

Valerie conover 
Rating:
5.0

Customer did not leave a comment.

Janice Ang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD DYER 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SCHEALL-LACROIX 
Rating:
5.0

Customer did not leave a comment.

melani conore 
Rating:
5.0

Great Staff!

David Knight 
Rating:
5.0

Customer did not leave a comment.

REBECCA ESLINGER  |  Overall Experience 
Rating:
5.0

The gentleman at the counter was very friendly and helpful. Both times we’ve rented here have been very good experiences.

Alicia Greene 
Rating:
4.0

Customer did not leave a comment.

Heather Turner 
Rating:
5.0

Ted, Bob and entire team were the greatest agents I have ever had in U-haul. They went over and about to assist me with any problem I had. I truly appreciate them and look forward toy next move because of their service. Thank the team there for me! 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐'s

Yolanda Blackwell  |  Overall Experience 
Rating:
5.0

Great people to do business with.

Lonny Beaudoin 
Rating:
5.0

Thank you.

teresa stone  |  First Impressions 
Rating:
5.0

I wish you guys had an unload function for when I moved my stuff from storage to my new place. It’s always easier to add to storage it’s much harder to figure out what you need to take. Lol

Beth Stokes  |  Overall Experience 
Rating:
5.0

The truck door was difficult to close . I and my Friend pulled down together and we are both disabled. She felt her back pull a little. But Ted and Bob are the greatest customer reps I know in all 50 States. They are # 1.

Yolanda Blackwell 
Rating:
5.0

They’re the real deal. Thanks for the great service!

Robert Early 
Rating:
5.0

Restroom facilities for the customer is a big plus.

John Doak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Stover  |  First Impressions 
Rating:
5.0

Wonderful people running this uhaul storage facility. Highly recommend!

Sherilyn Grovet  |  Overall Experience 
Rating:
5.0

Thank you for a great rental opportunity!

Sara Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIDNEY FOX  |  Overall Experience 
Rating:
5.0

My experience was good. Mr. Gustafson and the staff were commendable and helpful to me. One time, or even twice, a staff member walked me to my storage unit to tell me how to something I could not do myself. I would return, absolutely.

Thomas Richards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke DeBaere  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie Mayfield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Hale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Roy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Houser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Bahr  |  First Impressions 
Rating:
5.0

Very helpful employees…

Stephen Blair  |  First Impressions 
Rating:
5.0

Great customer service

Dawn Louise Ellanna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Koronich  |  First Impressions 
Rating:
3.0

You have become too expensive and always raising to price

Thomas Brown  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

Stephen Freese  |  Overall Experience 
Rating:
5.0

Best storage facility I have used. Great security and convenient access points.

THOMAS PALMER  |  Overall Experience 
Rating:
5.0

Staff was great to work with!! Thank you

William Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Stephens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc Hamblen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff fowler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devon Holmes  |  Overall Experience 
Rating:
5.0

Everytime I go there, the staff is always super helpful and knowledgable to help get my goal accomplished. I already recommend this location to all my friends and colleagues in the area.

Joesph Walk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Conklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Dyer  |  Overall Experience 
Rating:
5.0

Rod is the best CSR ever!

CATHERINE AVERY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erick Paul  |  Overall Experience 
Rating:
2.0

Might find another storage facility to go with next time overall I enjoyed the place but the staff never seemed on the same page and even months after telling them I’d moved out of a storage unit and didn’t need it they still didn’t understand that I didn’t want the storage unit in my name

corbin duke  |  Overall Experience 
Rating:
5.0

Staff was VERY nice and helpful. 5 starts for sure

Barry Yancosek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR ATKINS  |  Overall Experience 
Rating:
5.0

We were very thankful for the staff and facility. It made the challenging task of going through our mother’s things after she passed a little more bearable. Thank you!

Heather Bauman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID SHAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kent taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellie Martinez  |  First Impressions 
Rating:
5.0

Our experience at U-Haul in Palmer was top-notch. The staff was so helpful and very friendly. The best part was that the storage was super affordable.

Ann Floyd  |  Overall Experience 
Rating:
5.0

I have had a storage unit in Wasilla for several years. In the winter it was cold, the door was difficult to open, and with no electric, it was dark. Your U-Haul unit it like stepping into the LIGHT! Easy to get into, clean, well lit, and Amanda was so helpful!

JENNIFER PENNELL  |  First Impressions 
Rating:
5.0

Super amazing and helpful staff! So grateful for the experience and look forward to future interaction. Will refer this facility to others. 😊

SARAH BARTLETT  |  First Impressions 
Rating:
5.0

The team at the Palmer location are amazing and friendly. When we arrived after a 6 day trip from Reno NV to Palmer AK they were exactly what we needed to make the end of the trip stress free. They even found out that Reno did not offer us a free months storage rental at the drop off location for renting the trailer. They got us a unit that was perfect for what we were storing. We did not have a single issue from the moment we arrived. We will be using this location again if/when we need it in the future.

Karl Kalk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine Zimmerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diane huisingh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MINNIE KANTER  |  Overall Experience 
Rating:
5.0

Renting this unit was an unexpected pleasure. We had rented from another vendor, but when we returned the truck, we were offered a tour of the units at Palmer Uhaul, and cancelled the other contract. We have been treated so well, the facility is clean, bright, easy to access….if we ever need another storage unit, Palmer Uhaul will be our go to!!!!

Shaune ONeil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leigh Anne Clendenen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Nardini  |  Overall Experience 
Rating:
5.0

Hands down the best storage facility and friendliest staff Ive ever dealt with!

Jonathan Lyon  |  First Impressions 
Rating:
5.0

I love your staff and I can always reach someone with my questions. Hands down, I’m glad I chose you for my U-Haul and storage needs.

Heather Burgess  |  Overall Experience 
Rating:
5.0

The gentleman was extraordinary great sense of humor. I cannot express how great it was. I just wanna go back and chit chat with him. The female that help was very sweet and friendly as well.

Amanda Aguilar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree Champine  |  First Impressions 
Rating:
5.0

Super helpful and friendly staff! Met all of our expectations! Great location and good prices.

Rebecca Foster  |  Overall Experience 
Rating:
5.0

The staff are awesome!

Terri Murphy  |  Overall Experience 
Rating:
5.0

Thank you all so much. Very easy to work w yall and everyone went above and beyond to help us out. I really thank you for helping us move, couldnt have done it w/o you

Travis Roderick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hull  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RACHAEL KNIGHTEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly ryals  |  First Impressions 
Rating:
5.0

Very helpful staff and a great facility!

raphael drieier  |  Overall Experience 
Rating:
5.0

Entire staff is helpful and friendly…they all went above and beyond in our interactions…made the moving process so much easier!!!

Todd Mann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Zimmer  |  Overall Experience 
Rating:
5.0

All 4 employees engaged with us while we uloaded and checked in truck and trailors. All of them provided excellent customer service.

Adam Parnell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Hepler  |  Overall Experience 
Rating:
5.0

Need more carts for moving stuff

eugene rowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Baldwin  |  First Impressions 
Rating:
5.0

I appreciate how clean the facility was every time I was there. The staff was always very friendly and helpful. Thank you for your service and help. Great job!!

Roger Tabor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE FERDINAND  |  First Impressions 
Rating:
5.0

Very helpful staff. What a pleasant experience! We will be back!

Todd Mann  |  First Impressions 
Rating:
5.0

The one month free heated storage was what I needed, rented the you haul trailer and dolly while I was there

Sky Widmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jana Miner Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Carlisle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Rogers  |  First Impressions 
Rating:
5.0

Great customer service! Thank you.

VINCENT GARAY  |  Overall Experience 
Rating:
5.0

I thought the prices were fair

lorraine stewart  |  First Impressions 
Rating:
5.0

Staff were great! Friendly, funny, helpful! Definitely dont want to move again, but if i do, i will 100% come back to your Palmer location. Thank you

Laurie Beckwith  |  Overall Experience 
Rating:
5.0

The s storage was great.

Kathryn Huseman  |  Overall Experience 
Rating:
4.0

My move in experience was very good. My only disappointment was that although I reserved a unit a month ago, the size I reserved was not available at move in. Secondly, I received a "complete move in" link and would receive a free lock for completing documents online - following it only told me that I couldn't complete the process online. Otherwise, staff and the facility were very helpful and kind. My experience was great other than those two minor things but wanted to make sure you guys are aware that the technology side isn't lining up with real-time it seems.

Emerald Kroeker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FERNAND DAUSSIN  |  First Impressions 
Rating:
5.0

Michelle is AMAZING!!!

Brytnee Chase  |  First Impressions 
Rating:
5.0

Overall a very nice facility. Thank you!

Shawn Stephenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mara Jones  |  Overall Experience 
Rating:
5.0

It was a pleasant experience and made my move much easier

teresa stone  |  First Impressions 
Rating:
5.0

Great location. Great rates, helpful and friendly also knowledgeable staff. Thanks again U-Haul

Christopher Lesemann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie Beckwith  |  Online Move In 
Rating:
5.0

Best move ever!

Kenda Thurmond  |  Overall Experience 
Rating:
5.0

Best place to put your stuff! Great people who are happy to assist you and answer any questions you might have!

Cynthia Goodwin  |  First Impressions 
Rating:
5.0

Some of the best service I’ve had in Alaska in any area.

Alyssa Moehle  |  Overall Experience 
Rating:
5.0

Very personable and professional service. It’s nice to see a business willing to take the time to answer all questions and ensure good customer service is provided. We are very happy with services provided so far.

Michael Massong  |  First Impressions 
Rating:
5.0

The nice young lady stopped in on her day off and jumped in to help out. I believe she went above and beyond to make sure we were taken care of. Your very lucky to have her as an employee.

Craig Zimmer  |  First Impressions 
Rating:
5.0

Best storage facility I have ever seen.

David Troutman  |  Overall Experience 
Rating:
5.0

Great staff and super clean and organized easy to find loaner carts get supplies, find and access my unit. Totally pleased with my storage

Ryan Murphy  |  First Impressions 
Rating:
5.0

Great service and amazing facility.

duren moses  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathryn Petrie  |  Overall Experience 
Rating:
5.0

Very, very nice, friendly, help and very professional, yet personable

nancy tolson  |  First Impressions 
Rating:
5.0

Staff were knowledge, friendly and professional. Top rate customer service.

VINCENT GARAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Grant  |  First Impressions 
Rating:
5.0

Truly wonderful and understanding staff that went above and beyond to help me thru something very sudden and difficult. Would recommend. Thank you all so much.

Alyssa Moehle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria Fuller  |  Overall Experience 
Rating:
5.0

Super helpful staff, convenient and spotless facility.

Shaune ONeil  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Parker  |  First Impressions 
Rating:
5.0

Staff is extremely helpful and multiple access points are very convenient!

erin Ortiz  |  Overall Experience 
Rating:
5.0

Great facility! Well planned and organized. Very clean. Staff were exceptional.

Dave White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rob Kozlowski  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful every time I needed to go in and get help or rent a van. 11 out of 10. Would recommend to everyone I know!

Joshua Current  |  Overall Experience 
Rating:
2.0

First off Fred is the only one there that can help you .they don't stand behind there hours. that state 24hrs access to storage units...And they send so much paperwork every month it's silly on top of emails .....uhg The ones in office most days cannot help ,they all seem so confused 🤔 they left us without access to our storage cause no one could cut off a lock... For two weeks!! Im just so glad to have removed our things . Bye......

Melissa Hanssen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean Mccarthy  |  First Impressions 
Rating:
5.0

Very clean and exceptional management!

Chad Wemple  |  Overall Experience 
Rating:
5.0

Awesome staff. Extremely helpful. Very nice facilitie. They helped me out with the free used boxes. I like they got an area for things to be placed that you might not want but are usable. Just all around nice place and can't say enough about there staff is great! Thanks

John Degner  |  First Impressions 
Rating:
5.0

Staff was friendly and accommodating. I forgot her name, but she took me to see what unit might be best and most convenient for me. That was especially helpful. The layout of the facility is nice, but the garage to unpack my stuff was an unexpected and pleasant benefit.

JOSEPH STREFF  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Highley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Anderson  |  Overall Experience 
Rating:
5.0

Elliot took great care of us. Love this facility.

Jonathan Lyon  |  First Impressions 
Rating:
4.0

Rod Harford was an exceptional associate and helped me locate a storage unit close to the elevator so my cane and wheel chair bound spouse can get to and from the unit effectively without too much trouble.

BOB AUBREY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james Szklarz  |  Overall Experience 
Rating:
5.0

Wonderful customer service would definitely recommend to friends family And co workers

Nicole Yunker  |  First Impressions 
Rating:
5.0

Rod is AMAZING. Our move was awful for so many reasons. Your facility wasn’t one of them. THANK YOU!

Vallory Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Floyd Ehmann  |  First Impressions 
Rating:
5.0

Excellent!!!

kari anne dwight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Reeves  |  First Impressions 
Rating:
5.0

The staff was helpful and positive. I felt my belongings were safe and secure. I will use and recommend this specific mid Palmer Alaska storage units to everyone. Thankyou for your kind and devoted service.

Donna Price  |  Overall Experience 
Rating:
4.0

Elliot was not friendly, passive aggressive and borderline inappropriate with his behavior. I asked the other worker what was wrong with him while she was showing me around (she was the manager and wonderful) and she said he was 'weird'. I don't think Elliot has emotional intelligence to recognize that his behavior was borderline aggressive the way he spoke to me. It was very odd, sort of like he was challenging me as the consumer. Hard to explain actually. Maybe there is video footage from 1/9 at around 1745. The manager was great and professional, unlike Elliot.

Joshua Meals  |  First Impressions 
Rating:
5.0

Moving is such a hassle. Uhaul Storage set me free.

Michael Nardini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Nardini  |  First Impressions 
Rating:
5.0

The staff was great. UHaul should offer a military discount.

Juan Casiano  |  First Impressions 
Rating:
5.0

The staff were friendly and helpful, and walked me through the various services offered at the location.

Harrison Grundy  |  First Impressions 
Rating:
5.0

Awesome place!

Shawn Stephenson  |  First Impressions 
Rating:
5.0

The press board would leave splinters on the luggage I have and I was able to use a wallpaper brush to clean the floor best since dust would collect fast. May I apologize for coming and checking out after 10pm quite a bit, when someone renewed the month due to the payment reminder error, they did not recognize that I had paid for the additional access. At times, I came before 5am and if I would park in front of the door of the bay then it would open right then. As I would see it on a dog walk, I knew when was right to come over and it made it fun, it always felt safe, thanks also for the awesomest plowing effort, without the terrible beeps, in all of Palmer. It was absolutely critical for me to transition from farm work in the fall to a later job and I grearly appreciate your example. It led me to decide to do work in what I feel is right and I can best benefit rather than for high pay. I'm likely going to connect with the non-climate control option up here in Fairbanks soon, going to see it today. Have a blessed holidays, thanks!

Katia Keston  |  Overall Experience 
Rating:
4.0

There is no solid ceiling over the rental space. People @ cashier knowledgeable and efficient.

Mary Seborn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Roy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david meneses  |  Overall Experience 
Rating:
4.0

Great customer service.

Anna Solorzano  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful, storage unit was spacious and affordable, move in/out was easy and convenient. I would highly recommend this location for any moving/storage needs.

Ryen Richards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leo Petit  |  Overall Experience 
Rating:
5.0

Great people

Jim Maly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katia Keston  |  First Impressions 
Rating:
5.0

I spoke with Bob and he took me on a tour and explained all the ins and outs of the facility. Then he took me to the office and he showed me its location and I sat down at the counter with a man. He treated me with courtesy and patience explaining how rentals work. A very good overall visit to the facility.

Thomas Richards  |  First Impressions 
Rating:
5.0

I love everything about the set up. Nice employees and helpful and kind. Best investment ever.

Jeremy Daniell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xavier Flint  |  First Impressions 
Rating:
5.0

great service and value

Mike Cornia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rene Dervaes  |  First Impressions 
Rating:
5.0

We were VERY impressed with the whole experience and staff. Have already recommended it to friends.

Jonathan Lyon  |  Overall Experience 
Rating:
5.0

As far as storage units go that place was amazing 👏

Chris Routt  |  Overall Experience 
Rating:
5.0

Easy on and easy out

Romie deschamps  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David Stark  |  Overall Experience 
Rating:
5.0

Cleanest and most secure storage facility I’ve ever been in. Staff is fantastic always!! Helpful and knowledgeable. This is a true 5-star facility. Really happy it’s in my hometown. Icing on top…very affordable!! ⭐️⭐️⭐️⭐️⭐️

damone aklestad  |  Overall Experience 
Rating:
5.0

I can’t believe how clean the facility is!! The young lady who helped me was great to work with. Really good experience!!

Roger Tabor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Feaster  |  Overall Experience 
Rating:
4.0

Errors in bookkeeping were very frustrating. When adding a second storage unit, I asked that it be extended through September, during which time my belongings were removed. Later, I got a call that I hadn’t paid for September. Presuming that the clerk misunderstood me, I paid for another month. After that, I was issued a bill for September. When I called, the clerk apologized and understood I had paid. Problems with computers?

Grant Olson  |  Overall Experience 
Rating:
5.0

The agent was extremely friendly and helpful throughout the entire process of renting a unit

Marrissa Hamilton  |  First Impressions 
Rating:
5.0

I would highly recommend UHaul storage in Palmer to anyone looking for a convenient and clean place for storage, with a helpful staff

JEFF PARKIS  |  Overall Experience 
Rating:
5.0

If I needed storage again I would absolutely use this facility again. Nice and clean with plenty of carts to use for moving my belongings in and out of my unit.

John lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesstin Patterson  |  Overall Experience 
Rating:
5.0

Excellent facility and a fitting team to match!

Gerald Montuya  |  Overall Experience 
Rating:
5.0

It was my first storage unit I’ve gotten. Everyone was super helpful and nice, the building is clean and has really easy access. So far so good :)

Nicole Cullers  |  First Impressions 
Rating:
5.0

Great staff always taking care of their customers with a smile. Facility is always very clean.

KIMBERLY PETERSON  |  Overall Experience 
Rating:
5.0

Rod and Amanda were wonderful and helped with our entire experience at Uhaul. From getting our Uboxes here to AK, then getting into a storage unit and checking out of the unit. I would 10/10 recommend going there again and getting help from those two!

melina taskey  |  Overall Experience 
Rating:
5.0

Everyone was super friendly and helpful! Very pleasant experience!

Sherilyn Grovet  |  First Impressions 
Rating:
5.0

I’ve had nothing but trouble with this move from Austin Texas to Alaska. And the Palmer U-Haul facility has been the only bright spot. Rod is terrific. He not only took care of me once I arrived, but he helped me resolve the problem with Austin when no one there would help. He’s amazing. Bob also went out of his way to correct problems he didn’t even create! Thank God for these guys!

Vallory Jones  |  First Impressions 
Rating:
5.0

I believe my belongings will be secure stored at uhall

Mary Seborn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachel Watts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Lyon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Teague  |  Overall Experience 
Rating:
1.0

Staff was rude and unprofessional

Shay Waska  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lilly Sommer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE SAWYER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Reed  |  Overall Experience 
Rating:
5.0

Very kind and friendly staff. This is the first time I have placed items in storage & the staff was excellent in helping me get set up & move in. The facility is clean and very well lit. Love the elevator(doesn’t take much to excite me🙂)! Appreciate the access to a clean bathroom onsite. I am happy that I chose U-Haul.

Candace Aoki  |  First Impressions 
Rating:
5.0

Excellent excellent service and facilities!!

Gerald Montuya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Mcintosh  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

richard scates  |  Overall Experience 
Rating:
5.0

Very clean and modern! Everyone was very friendly and made the process quick and easy!

Trinity Newton  |  First Impressions 
Rating:
5.0

Staff was super friendly and accommodating. They helped answer all of my questions and even helped me by giving me a tour of all entrances, loading zones, exits and explained everything for me. The units are very clean and well taken care of, and from everything I was shown the facility is very safe and secure (which was a worry for me). Overall I would recommend this faculty to anyone who needs an affordable storage option.

Jasmyn Calhoon  |  First Impressions 
Rating:
5.0

The woman that helped us at the front desk was amazing. So friendly and efficient. It was so fast and easy.

Rebecca Foster  |  First Impressions 
Rating:
5.0

The staff was exceptional....I can't tell you how helpful, professional and patient they were. I would definitely recommend this UHaul to everyone. Thank you for being compassionate towards my situation.....❤ You guys are the best!

Melony Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn causer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie crim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene Tobel  |  First Impressions 
Rating:
2.0

Staff had very poor communication skills.

Jamie Guttierrez  |  Overall Experience 
Rating:
5.0

Amazing customer service

Karen Queenie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lance hetlet  |  Overall Experience 
Rating:
5.0

Great customer service, fast service. Clean and convenient storage facility.

Sarah Vicenzi  |  First Impressions 
Rating:
5.0

Fast and easy check in, super nice, clean facility!

David Stark  |  First Impressions 
Rating:
2.0

We made two reservations online, and neither of them was in your system when we came in, despite giving you the confirmation number we received in the confirmation emails we received. We had to make another reservation with the staff in person. As for the storage unit - we made a reservation for an 8x10x9 unit for our 2-bedroom home. We didn't start loading our household goods into the unit immediately and instead sent our teenage son to drop off boxes one at a time. I came to the unit to unload some of the things my son had dropped off in the unit and discovered that the unit we had been renting for the last couple of months was quite smaller than the unit we had reserved, and we had been overcharged the entire time. The staff helped refund the overcharge and helped to rent us a truck for our move. We were happy that everything had been fixed and had nothing but nice things to say, despite all that had already gone wrong - the staff was nice about correcting the errors. We've been in our new home for two weeks, and I have received overdue notices from U-haul on four occasions stating that I owe overdue rent and new fees for non-payment. Today I received one that charges additional fees for liens and late fees - all of this on an account that was closed a week before the notice was even printed and sent out. I have called on two occasions to ask that these notices stop being sent, yet they continue. These overdue notices are being sent to my sister's house as well, making it look like I haven't paid a debt I owe. I owe no debt to U-Haul. Now, the continual sending of these notices makes it so l must explain to my sister and her family the incompetence of the systems and employees at U-Haul, from the failed reservations to the overcharging for rooms that are so small the staff doesn't even recognize the size, to the continual billing of rent and fees to a customer who closed out their account and paid in full weeks prior. The continual threatening bills have soured an experience that, while already comically full of failure on the part of U-Haul, wasn't so bad that we wouldn't recommend it. The repeated requests to have these bills stop being sent out and the negative nature of what continues to be sent put a spotlight on the entirety of the customer service, which is sorely lacking. Please stop sending me any bills or marketing material. My account with U-Haul is closed, and I would like to keep it that way.

Kathryn McAdams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trish Gruzensky  |  Overall Experience 
Rating:
4.0

Michelle was very knowledgeable and helpful

jason scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt Saltenberger  |  Overall Experience 
Rating:
5.0

This is the first time I have used a storage facility. The staff were exceptional in helping me select a unit and teaching me how to access it. I was so relieved by the help and kindness shown to me. It was an excellent positive experience! Thank you so much!

Candace Aoki  |  First Impressions 
Rating:
5.0

I feel comfortable and confident using Uhaul storage units. Excellent units and facilities, even better people

Caleb Faulk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Havard  |  Overall Experience 
Rating:
5.0

Fast and easy process

Karen Queenie  |  First Impressions 
Rating:
5.0

None

Jeffrey Campbell  |  First Impressions 
Rating:
4.0

Running a debit card through the system was very difficult. Also, since he wanted to start in the middle of the month and conclude at the end of the month, didn’t seem like the system could handle that information

Grant Olson  |  First Impressions 
Rating:
5.0

Clean, easy access, secure. Excellent storage facility. Highly recommended.

Heather Kellie  |  Overall Experience 
Rating:
5.0

The staff at the Palmer facility is amazing! They are friendly, informative and helpful. I would definitely recommend this location to everyone! They made a stressful situation very pleasant.

Bri Havrilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Niles  |  Overall Experience 
Rating:
5.0

I am only leaving because I bought a house and I can store all of my stuff in my house.

Brianne Wright  |  Overall Experience 
Rating:
5.0

Seem less process

Molly Glasoe  |  First Impressions 
Rating:
5.0

The staff were very friendly and help with my moving and storage needs. Everything went very smooth and your staff took the extra time to find the right unit that fit my needs. Thank you for such a nice experience.

Tina Cherry  |  First Impressions 
Rating:
5.0

Michelle (manager) and Amanda were whom we saw most often. Both are extremely helpful and friendly, displaying empathy for our moving challenges, and accommodated us as much as possible. I would absolutely recommend this facility and its staff. They made an awful experience a bit easier to endure. Thank you!!!

Kristine Haddock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chandra Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Stone  |  Overall Experience 
Rating:
5.0

Very friendly staff checked me in right away!

FERNAND DAUSSIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Devore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandyn Hopper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt Duffield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHIE MARIE HUTCHISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine O'Donnell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve Crouch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Loscar  |  Overall Experience 
Rating:
5.0

The gentleman that assisted my husband and I was informative and very thorough. I can’t remember his name but he did an excellent job with customer service. I would definitely recommend UHaul in Palmer, AK.

angie perez  |  First Impressions 
Rating:
5.0

5 stars hands down!!! The most friendly staff and most amazing customer service for both uhaul rental and storage rental!!!! They make you feel like family!!! I can’t thank them enough for all of their help!!!

Tiffany Orlando  |  First Impressions 
Rating:
5.0

Customer service is stellar. Each individual work as a team!

Sandra Havard  |  First Impressions 
Rating:
5.0

Staff very helpful. Showed us locker choices.

laura guest  |  First Impressions 
Rating:
5.0

I had an excellent experience doing business with you guys. Thanks for being awesome!

Heather Resz  |  Overall Experience 
Rating:
5.0

I started renting right after a major storm with a lot of damage to the area. Even with damage the buildings were secure, dry, safe and the staff was incredible, never making you feel rushed or showing their stress for getting their building back to rights. Will highly recommend storage here, especially as it is spotlessly clean and will go back if needing storage again.

Candida Oaks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce Shields  |  Overall Experience 
Rating:
5.0

Out standing service. I love our Palmer Alaska U-Haul!!!!

Donna Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay Wilson  |  Overall Experience 
Rating:
5.0

Exceptionally friendly and accommodating!

Cecelia Strompolos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melva Unger  |  First Impressions 
Rating:
5.0

This is the best place to store your stuff!! LOVE the convenience of getting in out of the weather to unload my stuff and especially the control temperature storage!

Cynthia Goodwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Manning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff smith  |  First Impressions 
Rating:
5.0

Staff are GREAT!!!!!!!!!!

Eileen Farrar  |  First Impressions 
Rating:
4.0

Sizing of the storage units was inconsistent, but your staff was excellent and the facility immaculate.

Cheryl Shaffer  |  First Impressions 
Rating:
5.0

The only issue was I first reserved a Box and it got complicated trying to get it confirmed. Got a call from Anchorage saying I had to call the Palmer UHAUL and confirm when I tried I got pasted around to 4 different people. So I asked if I can just get a storage instead and every thing from then on went great.

Debra Compton  |  First Impressions 
Rating:
5.0

Thank you and hope you all have a Happy Thanksgiving!

Mary-Lou Gillis  |  Overall Experience 
Rating:
5.0

Staff was very helpful and pleasant to work with. Would highly recommend them.

Frances Freeman  |  Overall Experience 
Rating:
5.0

Love this storage facility!!! Thank you!!

Linda Lynn  |  Overall Experience 
Rating:
3.0

Expensive. Small.

Carley Edwards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shane Wingenbach  |  First Impressions 
Rating:
5.0

Our move in experience was excellent! The facility is clean and well-maintained and we loved the loading bay that allowed us to easily move items into our unit. Will definitely recommend this location to friends/family who need storage!

Danielle Devore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lonny Beaudoin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jed Harding  |  First Impressions 
Rating:
5.0

It was a great over all experience to be able to access our stored goods in any kind of weather !!!

MARK NORMAN  |  Overall Experience 
Rating:
5.0

Rod and Alora were super helpful and knowledgeable. We rented a truck and storage unit and at first I tried to do it online but it kept glitching, and giving me error messages. We went in person the next day and the whole process was seamless. Also, love that you have example units available to look at to help decide what size space you need.

Tiffany Rothenbuhler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chuck williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas Hall  |  Overall Experience 
Rating:
4.0

The customer service was excellent, the system they are working with could use some serious upgrades.

Michael Licht  |  First Impressions 
Rating:
5.0

I needed to get a storage unit and decided to go with uhaul as they were conveniently located and I could access it anytime and it was secure I didn’t have to worry about a thing. This place was great with friendly helpful employees

Sarah Simas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Pellham  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steven Jisr  |  First Impressions 
Rating:
5.0

I always try you out first before ever considering anyone else. I love the Palmer Alaska facility and highly recommend it to anyone

Kimberley Lolley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SMITH  |  First Impressions 
Rating:
5.0

My family i was always to check on are things an everything was safe and sound, a good system they have. There times we had to ask questions, staff was always ready to help. Thank you for the security of the key cards an that wonderful alarm that went off everytime someone opened there storage unit, got annoying but hey it works.

Melaney Maines  |  Overall Experience 
Rating:
5.0

Best moving & storage in South CentralAlaska

Scott Lindquist  |  Overall Experience 
Rating:
4.0

So far it's been great..

Melissa Hanssen  |  First Impressions 
Rating:
5.0

Hey, Palmer, We Found The Most Excellent Storage in Our Area. A Big Blessing to All in our Beautiful Palmer Community. Signed, Sealed and Delivered By our Most Excellent Mayor Edna De Vries back in Circa 2018. Stay Warm and Safe. Keep your Possesions in Great Condition .. Heated and Secure.🙌🏼👏🥲👏✌️👊👍

Mary Mc All  |  Overall Experience 
Rating:
5.0

Everyone is so friendly, helpful and kind! I love this place!

Cindy Rau  |  First Impressions 
Rating:
5.0

My only concern was that there are no lights in the storage rooms themselves. This mad it a little challenging since I had to use the flashlight on my phone as I got towards the back of my unit. Other than that it was great. Thanks.

Dale Anderson  |  Overall Experience 
Rating:
4.0

Thank you

Kenneth Crump  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating

Renate DelVecchio  |  Online Move In 
Rating:
3.0

The U haul computer system seemed a bit clunky from what I overheard from the employees. The were units that seemed to be available on paper but could not be found on the computer system. We eventually settled on a unit that was available to rent after some time. I really appreciate the help from U haul but feel that the employees need more advanced computer system and proper training.

herbey lumbreras  |  First Impressions 
Rating:
5.0

Professional, clean facilities, fast and easy access. Thank you for everything.

Brandon Buldra  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SUSAN NOEL  |  First Impressions 
Rating:
5.0

Very clean, alot of space and very friendly customer service.

Myrtis Gregg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheyenne collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa gossett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve Wright  |  First Impressions 
Rating:
4.0

The women (i think she was the supervisor) and guy who was in training were very kind and helpful! However, the other guy was pretty rude and had a "know it all" attitude.

Tarah Sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Feland  |  First Impressions 
Rating:
5.0

Front desk people were extremely helpful and friendly

Jeremy Pike  |  First Impressions 
Rating:
5.0

Good service at every u haul dealer we've been to.

Kay Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heather Forslin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerissa Brady  |  Overall Experience 
Rating:
5.0

Everyone at this location was very friendly, helpful and excellent service! Thanks!

Lori Eckstein  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara Holibonich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Johannewes  |  Overall Experience 
Rating:
4.0

None at this time

Kenneth Crump  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zachary Boyden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle Durand  |  Online Move In 
Rating:
5.0

Folks are nice and went above and beyond to help.

IRINA MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN JESTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathleen grein  |  Overall Experience 
Rating:
5.0

The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.

STEVEN BLADES  |  First Impressions 
Rating:
5.0

The two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I’ve rented and made purchases from the office many times since you opened and those two were the best employees I’ve met across all those times.

Jared Woody  |  First Impressions 
Rating:
5.0

Everybody was extremely helpful loved the climate control for the area we’re in between rain snow cold it was nice when I had to take things in and out to be able to do it inside and when I moved out renting a truck and being able to load it in a Well lit and warm space was great at the time I moved it was near 0° outside

JACK KERSLAKE  |  Overall Experience 
Rating:
5.0

Great staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.

Linda Lynn  |  First Impressions 
Rating:
5.0

Fantastic people and staff!!

susan peek  |  First Impressions 
Rating:
5.0

The facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.

David May  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene Eisele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyla Nesmith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myrtis Gregg  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie Little  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Lynch  |  Online Move In 
Rating:
5.0

Staff was friendly and helpful. Will use again if I need storage in the future.

Andrea Day  |  Overall Experience 
Rating:
5.0

I appreciate the excellent customer service.

Travis Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Dowling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexie Swihart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dale swartzentruber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Maestre  |  First Impressions 
Rating:
4.0

Would have liked the storage units accessible later. The office said the hour were changing to later a night.

Greg Pralle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kcie Owens  |  First Impressions 
Rating:
5.0

Having to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.

Amber Williams  |  Overall Experience 
Rating:
3.0

When I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)

Joyce Mcniven  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lance hetlet  |  First Impressions 
Rating:
5.0

Very helpful

George Johnson  |  First Impressions 
Rating:
5.0

You guys are amazing and so friendly

Stephanie Nadeau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark nino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Shipton  |  First Impressions 
Rating:
5.0

U-Haul Moving & Storage of Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!

Andrea Fuller  |  Overall Experience 
Rating:
5.0

State of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!

John Norris  |  First Impressions 
Rating:
5.0

My experience with uhaul and the Palmer crew was excellent. I cannot express enough how pleasant and caring they were. It would be great to be able to call you all friends. Thank you

David Michels  |  First Impressions 
Rating:
5.0

Need to have a better system for delivery of U-Box containers.

Sheri Duenas  |  Overall Experience 
No reviews have been submitted for this location.

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