Customer Reviews for U-Haul Moving & Storage of Palm Bay

4,186 comentarios

4703 Babcock St NE   Palm Bay, FL 32905

(321) 473-3681

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(321) 473-3681

4703 Babcock St NE
Palm Bay, FL 32905

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Perhaps remove the dollys and packing equipment that is mounted IN THE WAY taking up room to which I did not request such equipment. I had to place dining room chairs in a separate truck in order to move my items. Very displeased. I ordered the big truck for the space and room, not to be hindered by unnecessary materials that are in the way. The time it took to pick up the truck was also an inconvenience as it took well over 30 minutes to “check -in”.

Dillon S. 
Clasificación:
5.0

This is the most amazing UHAUL I've ever been to. I've gone there a few times now to pick up Uboxes and even when they are busy I was taken care of in an unbelievably short time. Yet they don't shortcut the time they spend helping you. I would like to particularly recognize a young lady named Irmalyse (Sanchez?). I can not say enough about how excellent she is at her job. She is very kind and friendly. She's on top of her game. She obviously has no problems multitasking. I would highly recommend her to any employer for any position with the skills she has that are foundational to any place of employment. Please note though that all of the employees there are great. I've been to quite a few UHaul locations across the states and this one is 5 star!!

TIMOTHY C. 
Clasificación:
3.0

Many of the workers ignore customers and spend more time socializing with each other than attending to customers. The young man behind the counter was efficient and helpful.

Robert J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leonardo K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE S. 
Clasificación:
5.0

Excellent experience. They were very busy but were able to check the truck back in quickly. Great experience

Lee K. 
Clasificación:
4.0

El cliente no dejó un comentario.

HELEN T. 
Clasificación:
3.0

There were not enough people working outside.. 5 people ahead of me dropping off And no on was there eccept for one gentleman that also had to fill propane and he was working hard trying to keep up until finally another guy came out...

Joseph L. 
Clasificación:
4.0

The check in process online was time consuming I would rather stand in line to check in

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH M. 
Clasificación:
5.0

Everyone was friendly and very efficient

GREGORY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR A. 
Clasificación:
4.0

i was very satisfied with my service friendly people however contact person was constantly going in and out of building as i had to wait to complete my transaction minor inconvience

CARL D. 
Clasificación:
4.0

All the employees we had to deal with were polite, professional, and pleasant.

donald W. 
Clasificación:
5.0

The attacks have always Been Great Up Keep.. The Staff at the Location in Question ; Was very Professional..and Courteous.

Mrs Linda K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON D. 
Clasificación:
5.0

Nice people

JIMMY B. 
Clasificación:
4.0

Very good experience. Only issue was the second day we went to the location to load our pod (the info we were given clearly explained that we had two days to load). The store seemed surprised that we were back and it took them some time to locate our pod. But it all worked out and were very pleased overall. Harrisburg location did fantastic job.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDO S. 
Clasificación:
5.0

The appliance dolly I rented had a damaged strap locking mechanism, rendering it dangerous to use on heavy equipment (it will not maintain tension). It is also badly rusted and worn, and needs to be replaced or extensively refurbished. The truck itself was in good shape, and no issues were identified.

JAMEEL N. 
Clasificación:
2.0

When they call to CONFIRM a deliver of boxes and CONFIRM to have them picked up and they call later and say their are not coming than CONFIRM another date and time and change that yet again. Obviously they have problems with their scheduling.

David A. 
Clasificación:
4.0

Pick up the phone when we call

SCOTT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA K. 
Clasificación:
5.0

Excellent service.

tom F. 
Clasificación:
5.0

Very satisfied!!🇺🇸🇺🇸

Ronald R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICIO A. 
Clasificación:
2.0

El cliente no dejó un comentario.

DIANA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARSERIK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD A. 
Clasificación:
3.0

This location is a 24 he drop off and pick up and was told by a representative that it wasn't and ended up paying a little more that I wanted to but it's all good.

Luis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY S. 
Clasificación:
5.0

Uhaul employees were patient with me and very understand. They were friendly and welcoming. My truck had a small leak as water from the rain got in but the staff was great and the location is awesome

SABRINA N. 
Clasificación:
5.0

The young man helping me, I believe his name is Lee, was so helpful and Courteous. I wish I had a hundred employees like him. Checking in was easy and convenient. Gracias.

sherrie r.  |  First Impressions 
Clasificación:
3.0

The service desk was unusually slow due to understaffed situation. Most of the time lines stacked up because of this. Not convenient at all. Otherwise a good experience.

Glenn V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon C. 
Clasificación:
5.0

I frequent this U-Haul often. This time there was NO LINE! I walked up to the counter rented a trailer and we were out of there!

DONALD W. 
Clasificación:
3.0

Since this was delivered to a commercial location I asked the scheduling lady about same day pick up. She said it was possible and she would see if it could be done. IT DID NOT HAPPEN. The pick up was 2 days later. The commercial location called me 4 times to ask when it was getting picked up. I told them I called the Palm Bay location multiple times and was unable to get through. I was cut off twice as well. Finally got through but they were no help either. Disappointed in their service. Every other location was 5 star except this one.

Bret G. 
Clasificación:
5.0

Person who checked my vehicle back in was friendly and helpful.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
1.0

They said the rental truck had 3/4 of a tank of fuel, It did not, it had 5/8 tank of fuel the same amount I dropped it of with but they still charged me 17.10 for gas. I have pictures of fuel gauge at pick up and drop off!

DAVID F. 
Clasificación:
1.0

The only manner in which this U-Haul location can improve is to fire all of its staff and hire competent, service-driven replacements! The services that I and other hard-working customers pay for are rendered in such an unprofessional manner that is frankly shameful for this establishment to bear the U-Haul name. Not only are the staff largely incompetent, they also seem to lack basic interpersonal skills. Having a customer wait over an hour to be served while multiple employees are using their personal phones and sipping iced teas wouldn't be acceptable in a soup kitchen, much less a store where you are charging customers by the hour for equipment rentals. To add insult to injury, the employee who assisted me in checking my return in had absolutely no clue how to do so. After sending me on my way with just a receipt for returning furniture pads, I, the customer (!), had to instruct the employee on how to properly check a vehicle in on a mobile device. On second thought, firing the entire staff mightn't even be sufficient as these are apparently the best and brightest of the candidate pool. Heaven help you bunch of people.

RENEED E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vilma N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID Z. 
Clasificación:
5.0

Manager and service during pickup was astounding.

MICHAEL H. 
Clasificación:
3.0

Staff very nice. Problem with auto pay les to bad experience. Customer service in the phone near impossible to get a return call from facility to fix problem.

BARRY J.  |  Overall Experience 
Clasificación:
4.0

I had a couple of units and mostly everything was good the second unit I had was ok but had a bad water leak. Nothing seriously damaged I just reported it and moved stuff around that wasn't waterproof. I was offered another unit but it was to far away. Overall good experience but it got to pricey.

Fred S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy G. 
Clasificación:
5.0

Andrew and his "crew family" were AWESOME!! They went above and beyond to service EVERY new renter whether truck or trailer or UBOX or storage unit!! They are all great problem solvers and their professional manners and knowledge of their jobs is MOST IMPRESSIVE! They ALWAYS wear a SMILE with their uniform and take great PRIDE in their work!! What a FANTASTIC experience I am having with this team!! The friendliness even trickles down to the cleaning personnel and Security folks and the mechanics and truck rental folks on the lot! I am so THANKFUL that I can do business with such a FINE company!! What an awesome experience!! I feel confident that my possessions being stored at this location will be well taken care of! Thank you Andrew for running such a massive facility and making my storage needs less stressful! I will DEFINITELY recommend your location to everyone in central FL! Dunkin' and OJ for ALL!!

Janie W.  |  Overall Experience 
Clasificación:
4.0

Truck smelled like smokers needs to be deodorized.

DAVID G. 
Clasificación:
5.0

I have rental from this U-Haul facility multiple times, and each experience was excellent. The manager who waited on me with this last rental was very pleasant, professional and quick to process my paperwork. However, the person who connect up the 6 x 12 trailer never tightened the coupler handwheel when he seated it on the ball. The trailer came off the ball as we were going through an intersection where the cross-road was quite raised. Fortunately it did not damage my truck or the trailer, and it did not cause an accident. I was able to get the trailer back on the ball and properly tighten it down; however, the electrical cord must have been damaged because only one directional light worked and the brake lights did not work. I took the trailer to the nearest UHaul dealership in Lakeland FL..

EDWIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ronald W. 
Clasificación:
2.0

I thought the whole point of reserving a truck online was so you could pick up a truck without having to stand in line. It took a long time to get waited on. There was only one person on the counter trying to do everything. The truck windshield had something all over the outside that would not wash off. The gas tank was supposed to be full but wasn't. It was a very frustrating experience.

BETH L. 
Clasificación:
5.0

I almost never leave reviews and a glowing review from me is almost non-existent because that level of service in today's world is rare, in my opinion. The people at the drop off site could not have been more helpful or accommodating and were a pleasure to deal with. I will use this location exclusively if possible.

Robert W. 
Clasificación:
5.0

I really liked the procedure to return the vehicle. It was quick and easy

Sherry D. 
Clasificación:
1.0

This location was extremely unorganized and the employee we worked with seemed to be under the influence of alcohol or other drugs. We had to wait over 40 minutes to rent a trailer even though we did the online check-in through the U-Haul app. The manager walked away from us while we were still speaking to her and left to go home while there was a line of customers waiting to be helped. Upon returning the trailer, we were told by an employee where to drop it off. A different employee came outside to check it back in and asked us to move it somewhere else after we had already disconnected the trailer.

Joseph L. 
Clasificación:
1.0

I walked into the facility to try to rent the trailer the The person at the counter did not want to help me and told me to go outside to rent a trailer I asked him what his position was there and he said I don't know when another employee walked in he told the employee that I was there to return and I said you know that is not true I told you I wanted to rent rent a trailer so the other gentleman helped me out very terrible experience experience

LEONARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY N. 
Clasificación:
3.0

The Employees need to pay attention to there work one of the attendees failed to return my rental paper work.

EDWARD R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

Professional, well maintained and easy in and out .

PAUL B. 
Clasificación:
4.0

The truck I was supposed to get turned out not to be available, which forced me to rent a different-sized truck than what I had requested. Also, the location was clearly understaffed, with two young guys trying to do the work of three or four.

Thomas H. 
Clasificación:
3.0

I will say this and I think you guys can due a better job with this. The hitching system was to high, the tongue and pitch caused a lot of swing while we drove the first 4 hours. Which made me have to buy a different hitch; which reduced the swing by a great deal. This was not cool!

DAVID S. 
Clasificación:
4.0

Quick and Efficient return staff member

Gamini B. 
Clasificación:
5.0

excellent with this location for u haul. they are extremely busy... but still had amazing service.

jan w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

Hard to get customer service on phone. Long wait times.

Lisa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

Your website for reserving a vehicle is one of the worst sites I have used. It is extremely slow. Data I provided with the intent of shortening my time at the rental site did not transfer.

Jefferey J. 
Clasificación:
5.0

Great service and faster pick up

JORGE C. 
Clasificación:
5.0

excellent service... great employees.

JANICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN E. 
Clasificación:
5.0

Keep the same is good

CRAIG H. 
Clasificación:
3.0

they were having issues checking me in since there programs wouldnt load up! just give mne a damn piece of paper to sign! and im fine!

Shawn F. 
Clasificación:
5.0

excellent customer service

Duane R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAPLEI G. 
Clasificación:
1.0

We were charged for a dolly we never received and 30 miles we didn't drive. Worst customer service experience ever. I know why everyone recommended Penske now.

Christopher H. 
Clasificación:
1.0

Bad customer service all around. I didn't feel safe. Will NEVER rent from them again.

AUDLEY S. 
Clasificación:
1.0

You guys are a bug rip off and I will never rent another uhaul .

Melissa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry L. 
Clasificación:
4.0

Returning the truck took more than 30 minutes no one outside to check me in. Went inside several times, kept being told someone would come out????? One employee told me to wait then he was his cell phone with his wife, finally someone else came back out with me.

Nelson Eddy R. 
Clasificación:
4.0

I enjoy renting from Uhaul for my needs.

BARBARA R. 
Clasificación:
3.0

Have more staff available

RUSSELL LEE N. 
Clasificación:
3.0

Truck was very dirty, and the rubber seal kept coming off around the drivers door. The truck sounded horrible, like their was parts loose in the front end. No one explained how to turn 9ff the tow,haul button. Outside and inside had multiple scratches, vehicle was very old.

DIANA W. 
Clasificación:
5.0

The truck and trailer worked as expected. The truck's A/C worked really great and kept me cool during such a long drive. I didn't have any problems. The tire pressure monitor let me know one of the tires was under inflation. So filled it up and completed my trip.

JULIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin P. 
Clasificación:
4.0

All went well except when I pulled into a gas station after a young employee hooked up the trailer. The trailer was not fastened to the receiver tight enough and the trailer came off of receiver. Thank goodness I wasn't traveling highway. I reinstalled correctly and went on my way

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip C. 
Clasificación:
1.0

I already have an open complaint and am waiting for a response from the company that seems to never be coming and im getting tired of it.This os hands down the worst service I ever had in my life.

DILLAN M. 
Clasificación:
3.0

It seems that this location is understaffed. Workers were helping customers all over the place. My crate was scheduled for me to arrive at 11:00. I arrived at Noon and still had to wait for an hour to access it. Also It was not clear that I needed to make an appointment 24 hours ahead of my arrival. Wasted a trip the day before. The Assistant Manager, Joseph was helpful in resolving my issues.

Pauline T. 
Clasificación:
1.0

The y were not helpful. We had to switch out the truck twice due to leaking in the back of the truck and ultimately we had to settle for a truck that rained on us in the cab half the way to Virginia. Once we got to the drop off point in Roanoke the staff there was not without required knowledge as well. We had to wait forever for someone to detach the trailer which no one ever inspected before we left. We had to purchase ratchet straps to secure the truck to your trailer because the ones on it were extremely damaged. Not happy spent a lot of money and felt like UHaul let us down. If you go back and look we have used ur vehicles through all 15 of our moves in the past. Probably going to look at Penske next time. Do better U Haul.

CHARLES C. 
Clasificación:
5.0

Tyler was very kind

Marvin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel M. 
Clasificación:
5.0

I had excellent customer service for the uhaul rental and also in the return service. I had an awesome experience thank you

VONDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEN G.  |  Overall Experience 
Clasificación:
3.0

The first day we couldn’t get our storage after almost 1 hour on the line.. the only person there didn’t know how to process it, we came back the next day and Karina helped us

Jaime H.  |  First Impressions 
Clasificación:
5.0

"Irmalyss" gave us superb customer service.

Quince E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA H.  |  Overall Experience 
Clasificación:
5.0

The person that created me with a smile I think her name is Irmalis (sorry if I'm wrong in your name). You made my storage rental experience flawless and made me feel important. Something that unfortunately we are currently missing from any other business. But you made me feel like a person and not a number. Thanks…. Mrs. Torres

Carolyn T.  |  First Impressions 
Clasificación:
3.0

The lock wasn't in it. I had a pretty long line to wait in with my 8months old grandaughter.

Patrick O.  |  Online Move In 
Clasificación:
5.0

Manager Andrew was VERY helpful and nice....A++++

Matthew B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

INGMAR G.  |  Overall Experience 
Clasificación:
4.0

The wait time to be served was unacceptable. The time it took to be waited on exceeded an hour each time I visited this facility.

Gary B.  |  Overall Experience 
Clasificación:
1.0

The alarm would continuously go off whenever we entered the unit. When we requested help, we were told it was normal. We know this is not the case and we were given the impression the employees simply didn't want to help. Whenever we attempted to speak to an employee, the average wait time ranged from 45 mins to over an hour. There was no sense of customer service or support from this team.

Aaron G.  |  Overall Experience 
Clasificación:
2.0

The facility is clean, staff is friendly, but we had issues from the beginning. We reserved climate controlled storage rooms, when we arrived there were none to be had. So we ended up having to get regular storage lockers. After about 7 months of storage it was time to move into our home. We found that there was a small leak in one of our units that allowed small amounts of water in. But it was enough to rust our refrigerator, mold our newer couches, mold our large(expensive) Turkish rugs, and also cause damage to our cherrywood dresser(also not cheap), and also molded our dining room chairs (total of 6 that will need reupholstered or replaced). We haven't gotten into the rest of the boxes yet, but expect to find more damage. My suggestion would be get insurance and photos prior to moving your stuff in and after…

Jason H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ireal j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darian S.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and courteous from starting and closing my storage unit,thank you !!great job

Ronald G.  |  Overall Experience 
Clasificación:
5.0

Karin and staff were professional, responsive, friendly and helpful. Great team! A previous Super-KMART Store is Now a Massive "Exceedingly Well Equipped" Super U-Haul Operation. Best seen to date. And, YES, I have Moved Many Times the past 40 years! LJS II, Major, USAF (Retired)

Lawrence S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew P.  |  Overall Experience 
Clasificación:
4.0

Alarm system for outside units was broken for months and nit great lighting outside for 24 access

DYLAN HOMER S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

THIS IS AN EXCELLENT LOCATION. I rented 2 storages for over two years. Our furniture are in EXCELLENT CONDITION.

Domingo M.  |  Overall Experience 
Clasificación:
4.0

Only had issues at check in due to a reservation problem was soon resolved 2 days later, and I really thought that management facility was not up to the task to think outside of the box when I had to carry a trailer around town for 2 days loaded

wayne s.  |  Overall Experience 
Clasificación:
5.0

Good job on helping me obtain trick. Friendly and professional service.

Xzondra B.  |  Overall Experience 
Clasificación:
3.0

Need more people in front office.

ELNORA M.  |  Overall Experience 
Clasificación:
1.0

Well where do I start? First made reservations on phone then showed up to get truck and storage unit and they told me they had none. Then they found one they said at another location. So when I went there with truck load and to my surprise that place don't even have one that side and didn't have any empty. So I went back to the first location the last. Manager found one there at his location. So I moved in. He did make it right by first month free. So at that point its was ok. But at the beginning bad customer service.

GREGORY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B.  |  First Impressions 
Clasificación:
4.0

Waiting time at the desk was frequently much too long. 15-20 minutes was not unusual.

Nadia L.  |  Overall Experience 
Clasificación:
2.0

Not enough to take care of costumer at register for that big of store 1 person at register

james l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H.  |  Overall Experience 
Clasificación:
1.0

No one could answer my questions. My first time moving by myself. I was lost I didn't know what to do all the boxes I ordered and the plastic wrap and equipment I thought were in the back of the truck were not there. When I asked about them hejust said he'd give us a refund and I have yet to receive that.

BRENDA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John D.  |  Overall Experience 
Clasificación:
5.0

Great facility, friendly and hard working staff.

MATTHEW C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LaQuanta S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LaDonna S.  |  Overall Experience 
Clasificación:
4.0

You're staff is overworked. It takes a long time to get waited on.

John D.  |  Overall Experience 
Clasificación:
2.0

It was pouring rain (not their fault, obviously). I got there and the unit (2036) was blocked by a giant truck. When I asked them to move it they said "we have nowhere else to put it". When I insisted they agreed to move it but couldn't find the keys. I had to pay an hourly rate to movers to sit in the parking lot, in the rain while they looked for the keys for 1/2 hour. When they finally found the keys... THEY WERE LEFT IN THE TRUCK!

Alfredo P.  |  Online Move In 
Clasificación:
4.0

Good service.

John D.  |  Overall Experience 
Clasificación:
5.0

Often the only issue was the wait inside at the counter. Staff was generally friendly and helpful. They just seemed understaffed. Also the login process for daytime and after hours could be explained better.

nichole s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Salomon A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn M.  |  First Impressions 
Clasificación:
1.0

I waited over an hour to get my storage that was reserved days ago and they charged me that hour on the truck even though it was their fault. I waited an hour also to pick up my truck. Worst service ever!!!!!!!!!

Teri P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AUTUMN S.  |  Overall Experience 
Clasificación:
1.0

Screwed up gave me a unit already used and wasted the time I had with movers. All I got was sorry for the inconvenience. $150 lost for movers that couldn't put stuff in storage unit.

Rebecca D.  |  First Impressions 
Clasificación:
5.0

Excelente

Enrique P.  |  Overall Experience 
Clasificación:
5.0

Great bunch of people. The General Manager was super. He took time to help me even when he was under staffed. He rolled up his sleeves and helped me and was a great guy. He is an asset to your company.

Michael F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron B.  |  First Impressions 
Clasificación:
5.0

First time in the last month (11 experiences) that was 100% perfect and smooth, really appreciated desk staff and staff outside

DYLAN HOMER S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tim j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R.  |  First Impressions 
Clasificación:
5.0

Thank you to the man who opened my account,

Francisco m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenisha W.  |  Overall Experience 
Clasificación:
5.0

Helpful and friendly owner and great staff 👍

abdulrahman a.  |  Overall Experience 
Clasificación:
5.0

It was nice knowing that my items were protected and secure. Thank You for such a Great Place

jacquelin m.  |  Overall Experience 
Clasificación:
1.0

U-haul screwed me up and down all day. (Location 1): My original reservation to store my goods was for an 8x16 at a facility in the Eau Gallie area. That original facility did not even have that size unit on site and all of their largest units were full. They sent me 20 minutes south to Palm Bay (Location 2) where I received a 10x10 unit - a smaller unit than I originally reserved. After packing it as tight as possible and not being able to fit everything, I drove back up north to a family member's home to store the rest of my items. As originally planned, I then went to the conveniently located U-Haul facility around the corner (Location 3) where the drop off my 26' truck was originally scheduled only to learn that the Palm Bay facility (now 25 min back in the other direction) had changed my truck's drop off location without telling. They claimed the truck for their location. (Location 3) Service tech told me they couldn't fit my truck to begin with in their parking lot and to go to the Sarno/Apollo drop off location. (Location 4) I then spent 25 minutes on the phone with customer service to have my drop off location changed without incurring a hefty penalty for "Wrong Drop-Off Location". They were helpful and changed my drop off to Location 4. Upon return of my truck I was chagred $40 for gas because i was a fraction of a needle's width lower than my required fill up level BECAUSE UHAUL HAD ME DRIVING ALL AROUND BREVARD COUNTY. I was just going to forget about it and move on but I've been bombarded with emails every other day asking for a review. Here it is. You burned my entire day and cost me who knows how much money. 0/10 U-Haul has not been cooperative in resolving any disputes prior to me leaving this feedback. I will be loading up another 26' truck and taking it to Jacksonville in 3 weeks. Generous monetary compensation is absolutely deserved after what they put me through but I'm not getting my hopes up.

Matthew S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Haydee F.  |  First Impressions 
Clasificación:
1.0

My reason for being upset that in order to get a question answered you have to wait in line for extended amount of time. After cancelling my storage unit I kept receiving late notices 3 weeks as of this writing. I definitely will not use the facility located on Babcock Street Palm Bay Florida. I had to call the UHaul central office to cancel my unit because I could not get in to see someone personally. This problem could be corrected if you had more employees

Maria C.  |  Overall Experience 
Clasificación:
5.0

after a mix up thru uhaul.com the manager was able to help me get the storage needs that were needed for my situation I had a long hard move from out of state and he was great at helping me settle my belongings in.

Nicole R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Selina P.  |  Overall Experience 
Clasificación:
4.0

I worked with two uhaul storage facilities and everyone was fantastic. Especially Tony and Zac, they really went above and beyond to assist with my needs. Kudos to the whole uhaul team!

Louise R.  |  First Impressions 
Clasificación:
5.0

They went above and beyond to let me get moved in although they were experiencing major computer problems. Highly recommended!

laura s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco m.  |  First Impressions 
Clasificación:
5.0

Everything went fine except that our online info told us to use the free lock we would find inside the unit. There was none. However, the office provided one and got us squared away

Wray S.  |  Online Move In 
Clasificación:
5.0

I appreciate all your help throughout this moving process.

morgana F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nixon M.  |  Overall Experience 
Clasificación:
3.0

They put me and my family, who have breathing issues, in a truck that smelled like an ashtray!

kristie i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA W.  |  Overall Experience 
Clasificación:
2.0

O couldn't access my storage 6 pm and no one there to help when they was supposed be there until minimum 7 pm. I rented but I didn't use BCZ I could not access my rental store. They did demonstration at the front pad but did not work couple days after no one to help and also customer service taking too long to connect to automatic system that its horrible

Jackson M.  |  Overall Experience 
Clasificación:
1.0

We were unable to access the storage unit and when we requested help, we were told someone would look into it. They have not nor have we been contacted for further assistance. We have not been able to move in yet but our credit card has been charged.

Aaron G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

audeley m.  |  Overall Experience 
Clasificación:
5.0

The wait was a little long, but once I got up to the desk things were set up very quickly. Accessing my storage unit was easy and I love that you have an area to leave donations. I was happy to leave things I no longer needed to people who could use them instead of just tossing them away.

Adrienne R.  |  Overall Experience 
Clasificación:
5.0

Fast, professional, with thorough knowledge of the customer’s needs.

Peter K.  |  First Impressions 
Clasificación:
1.0

I have to say the store owner is a terrible cold hearted human! I understand there are rules and policies to follow but jesus there are times and places where you can bend some rules or even make exceptions. Thankfully the general manager was a bit more understanding. All around the worst experience ive ever had at a uhaul location. Thank god i dont live in that area and have to deal with them.

ENRIQUE C.  |  Overall Experience 
Clasificación:
2.0

The new management and his new team are not well trained or friendly. I have used this location several times since moving to the area and it went down hill quick with the new management and team. I will not be using them again.

DONALD A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy r.  |  Overall Experience 
Clasificación:
5.0

Attention and professionalism

Jackson M.  |  First Impressions 
Clasificación:
4.0

Instead of just marking the amount of fuel (in the office) for the truck being picked up, the staff should check the actual gauge along with the client and then mark the form. Trusting staff that they knew the amount of fuel in the truck, as the client, I forgot to check it against what was marked on the form before leaving. When I realized the form was incorrect, my informing staff of this was not accepted. I had to fill the tank A lesson learned.

kamau k.  |  Overall Experience 
Clasificación:
5.0

Storage locker was perfect. We stored there for 1.5 years, hands off and everything was just as we left it. Not even any dust.

GALE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

brian c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott E.  |  Overall Experience 
Clasificación:
5.0

everything is great at this facil

Ron M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX C.  |  First Impressions 
Clasificación:
1.0

Extremely poor customer service. Training in account and or conflict resolution is paramount. Corrective Follow-through with Management is appalling.

James B.  |  Overall Experience 
Clasificación:
5.0

Howard and Dawn were absolutely amazing! They went out of their way to help me resolve several issues I was kleft with after hiring (UN) professional movers. I would recommend this storage and rental facility 10/10 times.

Michelle Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C.  |  First Impressions 
Clasificación:
3.0

Access code wasn't working

Ike S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lydia g.  |  First Impressions 
Clasificación:
3.0

Provide better customer education/understanding of product and service.

Lillie C.  |  First Impressions 
Clasificación:
3.0

The unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I'm storage myself, I had a tall man with a mustache rush me out. Anytime I'm there although other people's children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.

Courtney T.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

tim r.  |  First Impressions 
Clasificación:
5.0

The gentleman that helped us was outstanding!!!

Gregory B.  |  First Impressions 
Clasificación:
4.0

One area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.

ROBERT S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LaQuita D.  |  First Impressions 
Clasificación:
2.0

Felt very unsafe as the transaction proceeded and after leaving items in storage.

Calvin L F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D.  |  First Impressions 
Clasificación:
5.0

Great place

William W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMETRA W.  |  First Impressions 
Clasificación:
5.0

Very helpful when you need storage.

John D.  |  First Impressions 
Clasificación:
5.0

Thanks again for your help

mike b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  First Impressions 
Clasificación:
5.0

Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

kamau k.  |  First Impressions 
Clasificación:
5.0

I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

LaQuanta S.  |  First Impressions 
Clasificación:
5.0

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

Gary B.  |  Online Move In 
Clasificación:
5.0

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

Ron L.  |  First Impressions 
Clasificación:
5.0

Mike the store manager was very helpful and understanding. Would recommend to anyone

Yiasha G.  |  First Impressions 
Clasificación:
5.0

They took great care of me and my needs

LISA D.  |  First Impressions 
Clasificación:
5.0

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Linda M.  |  First Impressions 
Clasificación:
5.0

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

debbie h.  |  First Impressions 
Clasificación:
4.0

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

John D.  |  First Impressions 
Clasificación:
5.0

😀

Micheal S.  |  First Impressions 
Clasificación:
5.0

Excellent costumer service nice and clear no hidden info

Ricardo V.  |  First Impressions 
Clasificación:
5.0

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

Mary J.  |  First Impressions 
Clasificación:
5.0

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

foster t.  |  First Impressions 
Clasificación:
5.0

i've had good service each time that I've rented a trailer or storage unit.

Ralph C.  |  First Impressions 
Clasificación:
5.0

The young man (I'm sorry but I didn't catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Melissa S. | Reservación
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