Customer Reviews for U-Haul Moving & Storage of Palm Bay

6,673 reviews

4703 Babcock St NE   Palm Bay, FL 32905

(321) 473-3681

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(321) 473-3681

4703 Babcock St NE
Palm Bay, FL 32905

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven Gonzalez 
Rating:
5.0

Amazing, amazing service! I can't thank you all enough for making this as stress free as possible. What a pleasure to work with. So much communication.

VIRGINIA GIBSON 
Rating:
1.0

Customer did not leave a comment.

michael spadafore 
Rating:
3.0

Customer did not leave a comment.

evens antoine 
Rating:
3.0

Vehicles should be service better.

Karen Ford 
Rating:
5.0

Customer did not leave a comment.

James Cooksey 
Rating:
1.0

The equipment was dirty. The staff were not helpful in renting a pickup truck. They kept telling me they didn't know anything about renting a pickup truck as now it "has to be done in the app"

Thomas Allgaier 
Rating:
5.0

Minor delay due to mis-identified trailer at pickup. But the staff was great, error resolved in under 5 minutes.

Brian Clough 
Rating:
5.0

Customer did not leave a comment.

chris harber 
Rating:
3.0

Getting the truck was not easy. Despite links being sent to my phone, uploading pictures did not work for existing damage on the truck. An employee used the truck before I arrived but after the official gas levels and mileage were documented, creating a very frustrating check-in process. The employee who helped me in the parking lot was wonderful and saved my experience. He was kind and guided me as best he could.

Jennifer Thompson 
Rating:
3.0

Customer did not leave a comment.

Troy McAvoy 
Rating:
1.0

Customer did not leave a comment.

NATHAN TRYTHALL 
Rating:
3.0

Dont text me asking if I can bring the equipment back early and then not offer anything in return. I rushed thinking I was helping other people and was going to get a day off my rental refunded just to find out no...they were not nice about it either.

Monica Shaw 
Rating:
5.0

Customer did not leave a comment.

carter millan 
Rating:
5.0

Customer did not leave a comment.

Keywon Brown 
Rating:
2.0

I reserved a 20 foot truck well in advance and when I got there on my pick up day they didn't have any 20 foot trucks. We were forced to take a 26 foot truck which made it very hard to maneuver into the place we needed to go.

Lisa Krukoski 
Rating:
5.0

Customer did not leave a comment.

Dawn Marie Johnson 
Rating:
5.0

Customer did not leave a comment.

Jacob Witt 
Rating:
2.0

I used the online application thinking I could save time and waiting in a long line as I usually experience at the location I used, during the check in process to pick my truck up I asked the employee that was near the drop off location where I could find the truck number they gave me so after about 10-15 minutes of wondering around the parking lot I finally found it and the keys were not in it. So I once asked the same employee where I could find the key he began giving me attitude as if I we’re supposed to know the keys were so we had a heated exchange at which he verbally attacked me and told Me to watch “how I talked to him” as if to somehow threaten me. Needless to say I was already frustrated and running late at this point for my move. I am a. Disabled veteran with multiple health issues and all of That walking was really rough on me. However he did go get the key and bring them to me but wasn’t real pleasant about it he basically threw them in the door handle and said here’s your key and took off. Also I think may have forgotten a small blue box with several harmonicas in it, if so I would like it returned to me. Thank you, W. Andy Tribble

Andy Tribble 
Rating:
3.0

Clean truck before next customer rent it. Make sure the taillight work I could have been ticketed because of lack of knowledge.

Shinta Walker 
Rating:
5.0

Customer did not leave a comment.

Rebecca Lundquist 
Rating:
2.0

Homeless man was sleeping in the cab. Also every time I rent The milage or gas is way off I have to waste my Time trying to make it right.

KEITH HENDERSON 
Rating:
3.0

Customer did not leave a comment.

David Frentz 
Rating:
5.0

Before/After hours are very convenient for anyone's schedule that is busy during normal business hours.

LUIS CABALLERO  |  Overall Experience 
Rating:
5.0

Nothing

GERALD STOUT 
Rating:
5.0

good job guys....

terry eubanks 
Rating:
5.0

Customer did not leave a comment.

Brian Anderson 
Rating:
5.0

Customer did not leave a comment.

David Brown 
Rating:
3.0

I called the 833 UHAUL Number to establish a reservation number for a truck and for a storage unit to speed things up when I got to the UHAUL center. When I arrived I advised the attendent that I was there to rent a truck and to the attendant could not find my reservations, even though I had both numbers available for her. She searched and searched through several pages and after about 10 Mins she left and brought the manager back. The manager quickly walked her through the process. She started my process to complete the vehicle rental agreement, then got confused again and had to go and get the manager again. It was obvious that she was not aware of many sections of the form. I was getting frustrated as I arrived early so that I could meet my son to pick up articles for storage. The attendant kept looking at her phone during the transactions and was not familiar with all procedures on the form. When she finally finished the form about 25 mins later she wished me a good day. I reminded her that I also needed a storage unit. Then the process started over to obtain a storage unit. She searched for approximately 8 minutes and once again left to go get the manager. The manager came back and once again showed her where to find the available storage units. She eventually figured out the paperwork for a storage unit. Approximately 45 Mins after arrival, I finally completed the paperwork. She gave me a map of where the storage unit was and copies of my truck paperwork. As My sons house was only 3 mins away, we loaded the truck in about an hour and returned to search for the storage unit. The map was not clear as to exactly where the storage unit was located, so we drove around for a few mins trying to find the unit. Eventually we chased down a worker in the parking lot and he showed us the way to the unit. We unloaded the truck, and came back to the store to buy a lock. Locked up the storage unit and I went to turn in the truck, but of course each attendant was busy with other customers, so I waited approximately 10 mins, then decided to go and pull the truck directly in front of the entrance. At that time a young man came to me and said, are you returning and I said yes please, and he took my keys and told me thank you and advised me that he would send results of his inspection to my email. Calling the 833 UHAUL was easy and simple and the woman gave me reservation numbers for the truck and for the storage unit. Which I took to the store. The process at the store was frustrating and time consuming. I knew that the process would take about 15 to 20 mins to sign for the paperwork etc. But I did not expect to be there for almost an hour. The vehicle was clean and the storage unit was clean. The experience was good other than the attendant not being knowledgeable of the processes which frustrated me. The manager was outstanding and resolved every issue. I will use UHAUL again should I need the service, but hopefully a more speedier process. I would recommend that the attendant put cell phone away when a customer is standing in front of her. Not very professional to keep checking cell phone during process.

Christopher Richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Abdul 
Rating:
5.0

Apparently, our car trailer was not maintained or even looked at before they rented to us. The strap ratchet for the tires were very rusted and hardly worked. We had to lube it and wait for it to function.. A crank for the tongue barely work, and we also had to repair that. And the biggie. The tires were not inflated not even close to be properly.!!!! one tire had only 23 pounds in most tires had between 40 and 50 pounds in and recommendation was 65 pounds!!!

BRUCE LUCAS 
Rating:
5.0

Good

alyson lino 
Rating:
5.0

Customer did not leave a comment.

Bernardina Tecualt 
Rating:
5.0

I do believe that you may want to review your app. I have had multiple issues with it this week, from the truck rental to the storage move-out. Thankfully, the staff was excellent and made sure everything was corrected.

Virginia Frazer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rakiff Ruiz 
Rating:
4.0

Customer did not leave a comment.

Paula Goodale  |  Overall Experience 
Rating:
3.0

Truck was NOT rental ready! Cab was filthy, smelled, steering wheel was sticky with ?? uugh... Windows/windshield had bird poop, mirrors dirty. Took the truck home and cleaned myself so my wife would ride in it. Do your job!!

Paul Lampron 
Rating:
1.0

The drop off location listed was incorrect. I attempted to clarify with the staff but he reassured me that the location address did not matter and I could drop it off at any location which was not the case. The U-Haul I chose for drop off nearest me did not accept my truck or trailer and told me I had to go to the location listed on the paperwork and when I arrived they were closed. I had to go to yet another location after being tired from a long drive and moving.

Eva Acevedo 
Rating:
5.0

Staff was helpful and curtious

Clyde Harmon 
Rating:
5.0

prompt courteous service no hassles or delays thumbs up!

Jerry Turner 
Rating:
5.0

Customer did not leave a comment.

Mark Pemberton 
Rating:
4.0

Customer did not leave a comment.

Giulio Cristello 
Rating:
5.0

Excellent all around service.

Stephen DeJoia 
Rating:
5.0

Customer did not leave a comment.

Judith hembree 
Rating:
5.0

Customer did not leave a comment.

Jana Lemley 
Rating:
5.0

Customer did not leave a comment.

TONI Botts 
Rating:
5.0

Windshield was filthy inside. Maybe have someone drag a rag over the windows inside. Thank you.

Joseph Vargo 
Rating:
3.0

This was the second time they tried to steal money from me; first it was the ridiculous amount of miles and then only two gallons of gas that wasn’t needed.

Edwin Baker Sr 
Rating:
5.0

Customer did not leave a comment.

LARHONDA HUFF  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melinda Syracuse 
Rating:
4.0

Young man who took us was outstanding

fred lucke 
Rating:
4.0

Customer did not leave a comment.

DANIEL FRANCIS 
Rating:
1.0

I was treated poorly from day one to the end of my rental. Most of the employees I encountered at this facility were rude, disrespectful and often they told me outright lies. I wouldn’t come back to this facility if it was free.

Julie Burke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tequila Scott 
Rating:
5.0

Great place, lots of trucks, great service

John Licitra 
Rating:
5.0

I do not like the after hour check in. I spent about 30-40 minutes just trying to check the truck back in. I couldn’t get the link from the barcode to work, then I downloaded the app and couldn’t figure out how to check in on the app. So I decided to google how to check in and finally got to the right spot, but then after I took the picture it wouldn’t let me continue to the next screen, so I had to finally click on a different link and it finally took me to the next screen. The entire process was frustrating due to connection issues and not knowing where to go in the ap to check in. I feel it is unfair to charge someone $20 based on them not doing that check in because of the technical difficulties surrounding trying to do it, plus taking up a lot of unnecessary time from a customer. I think instead of charging $20, give customers and incentive for doing the check in that way if they struggle their waisting there time because they want to not because they have to. My mother has also experienced difficulties with it and I’m sure there are more people who have had troubles with the self check in as well. Besides that my experience was great and the employees were very helpful and explained every step.

Latrese Nesmith 
Rating:
5.0

The lights on the passenger side in the rear of the van didn't work and the pull handle on the drivers door was broke when I got the van.

Ray Prettyman 
Rating:
1.0

The girl with the straight brown hair was very rude for no reason. The first van that we received smelled like marijuana. We had to switch it out and it took 45 minutes to leave due to not receiving the link for the new van to log in the actual miles never again. Will I go to that Uhaul. But the gentleman that worked they were very nice and the young African American woman was very nice.

Erika Mojica 
Rating:
4.0

Customer did not leave a comment.

Richard Hitchcock 
Rating:
3.0

I rented a truck, all the tires need to be inflated, I couldn't do my job properly for that reason, it was bad

rafael rodridues sanches 
Rating:
3.0

I wasn't happy with the storage rent increase and there needs to be a policy in place, where if a customer pays for a whole month but doesn't use the whole month, the days that weren't used should be refunded when a customer closes out a storage unit.

Ike Smith  |  Overall Experience 
Rating:
4.0

The service from inside the building wa terrible. Nate acted like he didn’t even want to be there. I ordered my small enclosed trailer on the app, added all my details and checked in online. I ended up paying more than I was charged online because Nate didn’t want to do his job. I also waited over twenty minutes so we hooked the trailer up ourselves. The place was not busy enough to have waited that long. Again Nate didn’t do his job! Will look at other places to rent now because of this .

Robert Austin 
Rating:
5.0

Upgrade the computers they use. There is no reason for a multimillion dollar company to have old computers that give the users issues. Freezing and completely locking up while setting up the contract is not the way to do business. The employees were great. The service was great.

Danial Widner 
Rating:
1.0

ALL Staff there are very rude and treat customers like we are a nuisance.

Robert Desruisseaux 
Rating:
5.0

Nothing really.

Anthony Stalhood 
Rating:
5.0

Remarkably fast install. I wasn't even finished with my lunch before I got a call saying it was done. Truck had plastic on seats and steering wheel. Thank you!

Christopher Guymon 
Rating:
5.0

More rentals available at any time. It was difficult to find the size I needed at first. Due to be on hold for 2 hours for the E alert team I was able to rent the size needed later.

Shandra F Gatlin 
Rating:
5.0

Excellent value for the cost. The Uhaul Uboxes saved me from having to rent a truck, drive 1100+ miles, try to find hotels that could accommodate a large truck in their parking area, and the ever increasing cost of fuel. Other than loading and unloading, Uhaul took care everything else. The staff that I dealt with were professional, friendly, and very accommodating to our needs. I highly recommend the Ubox service. The only improvement I would recommend is to put the packing blankets into reusable boxes/containers - it's a bear to get those blankets back into the flimsy plastic bag they come in, especially when you have to destroy the bag to open it because someone put a granny knot in the bag.

WARD DAVIS 
Rating:
5.0

Customer did not leave a comment.

Jeff Nester 
Rating:
5.0

Customer did not leave a comment.

holly cox 
Rating:
4.0

Customer did not leave a comment.

Susan Ashton 
Rating:
5.0

Customer did not leave a comment.

nancy lydon  |  Overall Experience 
Rating:
2.0

Clean and inspect the trailers before you rent them out. The trailer I got. Had garbage Drug paraphernalia sticky ice cream stain on the floor. It was embarrassing when we opened the door and my family and friends saw the situation. We had to clean it out before putting anything in there. The parking and side marker lights was not working. When I brought it back. I told the gentleman that checked in the trailer in. The gentleman told me that they have a problem with homeless people sleeping in the trailers at night. The Gentleman also told me that it is my job to inspect the trailer. The young lady that hooked the trailer up when I got it. Was very nice. The only thing she did is to after hooking the trailer up was have me go through the lights check. She didn’t say anything about the parking lights or the side marker lights. She also never told me that I had to open the door and do an inspection. Maybe I’m wrong to think that it is ok to trust U-Haul to give me a clean work trailer. I have never gone through this situation before at this location or any other location in the past

ROBERT CHEN 
Rating:
5.0

Train the staff better

ROBERT FARLEY 
Rating:
5.0

Great customer service from everyone.

Renato Franco 
Rating:
5.0

My first experience using a storage unit and I mostly say outstanding. I appreciate the security it was top notch I never felt uncomfortable going to my unit. The cleanness was very good. The office workers was very pleasant and helpful. I will indeed use your facility again and I will recommend your company to my friend and family. Thank for taking great care of my belongings.

Wanda Jacobs-Morris  |  Overall Experience 
Rating:
5.0

We are very thankful for your service and will definitely use again. The people we dealt with were knowledgeable and friendly.

Tammy Kallemeres 
Rating:
5.0

nothing

RAYNALD JOURNEAULT 
Rating:
4.0

The app doesn't work (we arrived an hour late) so everyone is in line to pick up the truck. But they only have 1 employee servicing customers at the desk. The return process was great though. And the truck was good too.

Kevin Tran 
Rating:
5.0

Customer did not leave a comment.

Michael magee 
Rating:
3.0

This facility does not have enough office peroneal to service the people is line. the vehicle that they picked for me needed a new transmission and I only traveled 12 miles. The down shifting sounded like a any minute we could see the transmission on the ground, but we did not. They need to service ALL vehicles that come on the lot.

stephen rayburn 
Rating:
4.0

Just wish a drop point for trailers after closing was but all in all good.

vernon twiford 
Rating:
5.0

Towed excellent

Brad Kenyon 
Rating:
5.0

Customer did not leave a comment.

Mike Baxter 
Rating:
5.0

Storage was good and very conventional f9r my needs

Edwin Velez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom Sullivan 
Rating:
5.0

Nothing I can think of everything seemed to go very well.

John L Mayo 
Rating:
1.0

I rented a van on Friday to pick up the wood that would not fit in my car. Should have been easy, 20 bucks, zip there and back, done. First, checking in took ages because the person at the desk had 4 inch giant acrylic nails that clearly hampered her ability to do anything. The first van they tried to give me had no gas. This is truly baffling given something that happened later. They reluctantly swapped the van after I said I really don't want to deal with that (they wanted me to take the van, fill it up all the way, and they promised they'd reimburse me after it was checked back in....just....what). We went looking for the next van and a golf cart came by asking what we were looking for. At first it wasn't readily apparent these were other Uhaul employees as said golf cart was blasting rap music at pretty high volume and the two were bickering like a dysfunctional married couple. But they were nice and gave us a lift to find our van. That van had a flat tire. Not just low or flat, utterly obliterated and clearly been sitting like that for a while. So we went back to get another swap, which took 10 minutes or so. We went to find the new van and it was up against a fence with another van behind it. We went to get THAT van's key only to find it was missing. They discovered in trying to swap again that MANY keys were just missing, so they just grabbed every van key on hand and we went searching for a matching pair. When we finally did, they said don't worry, just go and we'll make the swap so you don't have to wait, you'll get a text with the modified reservation. I did get that text before we left the parking lot. Went to Lowes, came back, and handed the van off to literally the same two people who were in the golf cart who remembered me. They verified the gas tank was full (the needle was past the F), said I was all set and they'd email me the receipt. They even called me back because I forgot my Lowes receipt on the seat. Fast forward to Sunday when I get another email saying my reservation has been extended through to that evening. Rental periods are apparently by 24 hr period, not hourly. It seems no one actually checked in my van that night, so after Saturday 5:30pm passed it auto-extended and sent me an email overnight. So I call and no one answers, which forwards you to corporate, who did not believe me about any of this at first. They didn't believe their own employees would have deviated so far from procedure and been so haphazard in dealing with me with all the key swaps. All they did? Tried calling the store themselves, and when no one picked up were looped back to their own call center (i.e. just a waste of time). They said that's all they can do except email the manager and hope they deal with it. So helpful.... So Monday I wake up to a voicemail from the manager: So sorry, I've now checked in the van and you will ONLY be charged for the one rental period. I also have an email with a new receipt. I open it, see I'm charged for one day..and 6 gallons of gas, a full quarter tank. That calculation is predicated upon that tank being full when I got it. It also says I drove 16 miles total. So I burned SIX gallons of gas to go 16 miles? So I call and someone actually picks up. I explain the situation and they want me to physically come down and show them the photos. "I have a job and a life, I'm not wasting half of my day because of your mistake." They capitulated and promised it would be dealt with. Ten minutes later I got an email receipt showing ALL charges voided, and a chargeback on my card matching what I'd been charged at that point. So that's it, right? WRONG. Woke up today to more new charges. Another phone debacle to get that dealt with, and they couldn't even promise that was the end of it. I finally said delete my credit card info and account, there's no way I'm going back, after which the manager hung up on me. Fast forward to a week later, and once the dust settled on my credit card and the pile of pending transactions either went away or posted, I see that despite being told I was refunded for the entire rental, I still have a net charge of $57.73 for a 1 hour rental I returned with a full gas tank; looking at my order history on here, I'm STILL being charged for the full rental plus a quarter tank of gas (again, it was returned with the needle past the F). I contacted uhaul corporate and they gave me the run-around again, so I am finally done. I reported the charge to my credit card company as fraudulent, I'm done wasting my time and energy dealing with this incompetence. Take it up with my bank, morons.

Scott Johnson 
Rating:
5.0

Great experience overall. Everyone on staff at this location was very helpful and pleasant. You had the cargo van I needed available when I needed it and extending my time was easy. Thanks for making this a good experience.

Jeanne Hardrath 
Rating:
4.0

Customer did not leave a comment.

Charles Parmer 
Rating:
5.0

Customer did not leave a comment.

Edwin Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONI Botts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONI Botts  |  Overall Experience 
Rating:
5.0

Great people Great Service

Brandon MOORE 
Rating:
5.0

Customer did not leave a comment.

NINA WOOD 
Rating:
3.0

My contract stipulated that I was to be given a utility dolly, which was not in the truck, I called and spoke to someone and the matter was resolved that I would receive a refund. when I returned the equipment there was no one around to check the truck back in, an employee walking by stated just leave the keys on the front seat we are busy today, so I did,

Dean Abbott 
Rating:
5.0

Customer did not leave a comment.

Shelby Los 
Rating:
5.0

Customer did not leave a comment.

Sydney Green 
Rating:
5.0

Customer did not leave a comment.

Kevin Worral 
Rating:
5.0

Customer did not leave a comment.

SANDY PATRIA 
Rating:
5.0

Customer did not leave a comment.

Terry Elkins 
Rating:
5.0

This was my first indoor storage unit The advantage is you are unloading a vehicle without worrying about the weather The slight downside is the distance from our truck and the unit ( but we viewed it as good exercise)

Tony Brino  |  Overall Experience 
Rating:
2.0

No one has reached back to me and I was charged for an additional day wrongfully.

Tequila Davis 
Rating:
5.0

Customer did not leave a comment.

Mike Baxter 
Rating:
2.0

Customer did not leave a comment.

Ivan Hagans 
Rating:
5.0

Customer did not leave a comment.

Amy Hair 
Rating:
5.0

Customer did not leave a comment.

Michaela Harrell 
Rating:
5.0

Customer did not leave a comment.

Frank Davi 
Rating:
3.0

I wanted to give this location 5 Stars but I can't. While it's convenient and the staff was friendly things did not go as expected. I have been a customer many years so I checked in online which should have made the process more seamless. I mentioned this at the desk, but it still took time to find my reservation. Once they found my info in the system, I had to wait for a vehicle which they determined was not available. The staff offered another vehicle, and I advised I needed a truck bed of at least 5ft. Upon inspection I realized it was not sufficient. We moved to another vehicle but was told the per mileage cost would be more. I asked to have the extra charge waived as the issue was not based on my reservation but due to the location not having the right vehicle. I was told it would be waived which I appreciated and told them as much. I returned the vehicle with more gas than it had at pick-up. No one was present at the dock for my drop-off. I went in and was directed back outside to leave it in the same drop-off area and told someone was out there to assist me. I had to go back to their garage area and a young man told me to leave the key inside. Not feeling assured that was safe, I went back inside to let Nathaniel know I was leaving the key in the cupholder. The entire process took more time than I had planned for this project but again grateful as the prior location I used did not have the vehicle I needed. While reviewing my receipt this morning I see that I was still charged the extra per mileage fee. Please note the extra $3.30 is not my main concern it's the principle of not keeping the agreement as well as starting the experience well and not making sure it also ends well in terms of the drop-off. I am thankful that this location was available but I would like them to be mindful of keeping their commitment to their customers in the future. Thank you.

MAVORNEES BERRY SMITH 
Rating:
5.0

Wow! Can’t say enough good about UHaul and the UBoxes. Everything was on time and the contents were perfectly safe. Another huge thank you for being so flexible and allowing me to change dates on the fly!! Thanks UHaul!

drew bierman 
Rating:
5.0

Have some drink for customer! Some coffee or Diet Coke or Pepsi!! Even water!!

charles ireland 
Rating:
5.0

Transported from MA to FL in June of 2023. Finally out of storage February 2024. Only one tote was damaged, however, everything inside was fine. Excellent experience at this location. Staff went above and beyond. Thank you.

Patricia Roberts 
Rating:
4.0

Uhaul share app does not work. Entered reservation number, could not find it. Waited at counter for assistant

JOHN SALZANO 
Rating:
4.0

Customer did not leave a comment.

Nichole Payne 
Rating:
3.0

Too expensive

Bethany Spatz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Hunt  |  First Impressions 
Rating:
3.0

My problem was the price just kept jumping up about $10 a year. $110-115 a month was too much for a 5x10 unit.

Terry Mann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael rodgers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pajbatha Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pajbatha Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pajbatha Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

don rees  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Brino  |  Online Move In 
Rating:
2.0

The unit I was assigned was rented to someone else and had a lock on it at arrival. I had to follow the employee (who was kind) around to 3 other units to find one available.

Jordan Waller  |  First Impressions 
Rating:
5.0

They were great

Valery Sickles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Gambell  |  Overall Experience 
Rating:
5.0

Good,good,good

John Dahlberg  |  First Impressions 
Rating:
3.0

The only complaint, my unit was secure, but anyone could walk off the street and into the facility. Also my unit was in the back and I'd often have to organize my stuff, if you were not in the aisle moving around, the lights would turn off and it gets really dark inside the unit. I'd have to walk out of the unit for the lights to turn back on.

Aaron Dill  |  Overall Experience 
Rating:
5.0

My mom recently passed away and I needed to transfer our unit into my name. The two young men that helped me were kind, considerate and offered me their heartfelt condolences during this process. It’s hard enough to process this loss, but their patience and professionalism really helped me to finalize the details of this unforseen change. Thank you both. I wish I remembered your names. Please know I appreciate your kindness.

Angela Bishop  |  First Impressions 
Rating:
5.0

Very good customer service! This location is very clean and organized.

Donna Southwood-Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MANCINI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROXANNE SIMONETTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorenzo ventura-lopez  |  Overall Experience 
Rating:
3.0

Staff is not friendly and very short with you. I rented 2- units for a year. Moves out 2 days after rent was due. They still charged me for full month and would not pro-rate the units. I feel un-valued after a year of doing business. Then I rented a truck that broke down on me the same day. Road side assist was a complete failure Worst moving experience ever

Kevin Noel  |  Overall Experience 
Rating:
2.0

flooding and hidden fees were crazy...worst expierence ever...never will use uhaull again..

CHRISTINE ANN ROGERS  |  Overall Experience 
Rating:
5.0

Storage is safe and easy to access!

Jose Reyes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Pischner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald rieber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMINE VITALE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Mann  |  Overall Experience 
Rating:
5.0

Safe and clean, excellent place for storage!

Tom Bloom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BONIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMINE VITALE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE STAPLETON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andy mirabito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william HAYNES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron Baskins  |  Overall Experience 
Rating:
5.0

Large, easy to back in loading/unloading in back. Close to storage unit.

Franklin Scherra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Pippin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK PIPPIN  |  Overall Experience 
Rating:
5.0

Everyone was very nice when I decided to take a space because my son just died and I needed to put some of his items in storage that I could sell them but overall your people are very nice

Beverley Wasserman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOREEN HOLDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY BANNISTER  |  Overall Experience 
Rating:
2.0

Prices continued to increase without notice nor were any attempts made to advise me of this until I opened a bill. Then when I tried to advise that this is not what I signed, I was told to "Suck it up and pay it or we're selling your unit".

ROBERT HINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristal Falcon  |  Overall Experience 
Rating:
5.0

The moving team of removals to the extreme was excellent. I would highly recommend them to anyone in need

Sheri Meek  |  Online Move In 
Rating:
3.0

You just kept raising the price every six months and then charge me a $15 late fee because my phone got hacked and I had to get a new card to put in for the automatic payment! I could never get any customer service on the phone at the palmbay location the air-conditioning didn’t work in the office. There’s a lot U-Haul could work on with that location

Margaret Willoughby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James dipaolo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim Azzano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Ossman  |  Overall Experience 
Rating:
5.0

No free lock in the unit, had to go to the office to get one.

Mark Pippin  |  Online Move In 
Rating:
5.0

I’m very happy when I’m here because the storage very clean and good Ac the stuff is very friendly , I’m in anytime my access code is open 24/24🤗thanks you

Masseline Milfort joseph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAWARA ELLIS  |  First Impressions 
Rating:
5.0

I am pleased with your services. I've been using u haul for years. Pleasant and courteous staff who go all out to assist

ALCIA HAMILTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS MONROE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna Shawn Miles Fraga  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIANA CRISMAN  |  Overall Experience 
Rating:
5.0

Hassle-free storage very affordable

Michael Homes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oliver Harden  |  Overall Experience 
Rating:
5.0

Na

ShaunaLee Martin  |  Overall Experience 
Rating:
5.0

Very good help

Chuck canoutos  |  First Impressions 
Rating:
3.0

I needed a bigger unit, but there was none.so I had to move.

ELAINE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Maggiotto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annette SIRMANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy White  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

stephen brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEEFE WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Genna  |  First Impressions 
Rating:
4.0

Even when I got behind in default you guys worked with me to catch up my payment so I didn't lose my stuff. Thanks to all that work at U- HAUL STORAGE.HAVE A BLESSED DAY, JESUS SAVES.

david thomason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonni Staggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELICA MCINTOSH  |  Overall Experience 
Rating:
5.0

DeeJay was so helpful as well as Steve the manager.

Annette SIRMANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cari Keegan  |  Overall Experience 
Rating:
5.0

Wonderful and lovely storage love the staff I'll be happy to store with you guys in the future

DELROY CAMPBELL  |  Overall Experience 
Rating:
3.0

As I checked in it would have been nice if the clerk would have offered me to purchase a lock. This was my first time renting a unit I took for granted that the lock came with the unit. I was over tired and stressed and I had to walk from the back of this storage unit back to the office to stand in line waiting to purchase a lock.

Wanda Jacobs-Morris  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

VICKI BAILEY  |  Overall Experience 
Rating:
4.0

Only thing I wasn’t happy with was the frequent rate increases. That’s why I decided to close it.

michele KIRK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rick weeks  |  Overall Experience 
Rating:
5.0

I have no regrets using uhaul storage, the facility kept clean at all times after 2 years of storing my furniture everything were still clean and in great shape.

patricia walters  |  Overall Experience 
Rating:
1.0

The entire time I had the 10X10 storage unit the door fell off the track every single time I opened it. We needed a crow bar to put it back on track. The staff never could fix it. I hated going in/out of my storage unit. Please call me 205-208-2745 if you want more details.

JESSE GULLE  |  Overall Experience 
Rating:
5.0

Very clean.

CHARLES MICHAEL DUCKETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mrs Linda Kleckley  |  Overall Experience 
Rating:
5.0

Wish you had bigger storage units available

CYNTHIA WEBSTER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Conectia Harris  |  Overall Experience 
Rating:
4.0

Great customer service

Stephine Carr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Cruickshank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA CAPPS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cathy Rodier  |  Online Move In 
Rating:
5.0

Had no problems, facility was clean, convenient, well light and safe; has an active alarm and automatic lights. Great price and service.

Steven Wilkins  |  Overall Experience 
Rating:
4.0

All would be great if I had not looked on the app as to the diff payment dates.. Mess w/ 3 smaller units trying to put them all in one larger one. Ty for your help I've just been exhausted doing this all alone.

Rhonda Isom  |  Overall Experience 
Rating:
5.0

Keep up the good work. I’ll be back soon to rent again.

TRACEY HILL  |  First Impressions 
Rating:
5.0

There is something spilled in my unit, it looks like melted chocolate ice cream, I have some towels to hopefully get it up, Janet

Janet Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Walker  |  First Impressions 
Rating:
3.0

Roaches everywhere. I knew my stuff was safe and maintained. Never saw people leering around but the bugs were disgusting

Alyssa Cauldero  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda Isom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Shank  |  First Impressions 
Rating:
5.0

Very clean and great customer service!

NATHANAEL MATOS  |  Overall Experience 
Rating:
3.0

Staff does not communicate nor are they very helpful. Second time I’ve rented online and arrived with the complimentary lock not being in the unit. First time they were closed so I was stuck with a truck full of my belongings and no where to put it.

Kiersten Burgin  |  Online Move In 
Rating:
2.0

Staff was awful and not helpful. Every time that I walked in someone was playing on their phones and would not answer any of my questions with any type of detail.

KENT WISELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harvey Riley  |  First Impressions 
Rating:
5.0

Paige at the front desk was EXCELLENT!!! Super friendly, knowledgeable, helpful! Karina the assistant manager was super helpful before we got there. She helped us troubleshoot a difficult situation for one of our clients. Very professional!

Ways For Life Bress  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shonte cajuste  |  Overall Experience 
Rating:
5.0

Safe. Convenient. NO RODENTS like I’ve experienced in a different storage facility l. (It wasn’t uhaul lol) No waiting until the gates are open for acess to your things. I will definitely use again.

Farrah Mallory  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jonathan kobel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cristal Falcon  |  Online Move In 
Rating:
5.0

Perfect in every way!!

Jane Organek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Fonti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Fairchild  |  First Impressions 
Rating:
5.0

I was extremely happy with the service I received both in Palm Bay and at the Orlando office where I moved my belongings to.

Edward Sterling  |  Overall Experience 
Rating:
2.0

I reserved a 10x10 and they gave it to someone else. I then had to rent two smaller 5x 10s. They gave me a month free, but it's going to cost me $50 more a month. Moving into a 10 x 10 when it comes available is not convenient.

Amy Williams  |  First Impressions 
Rating:
4.0

Only negative was that office staff was consistently overwhelmed during peak times; this leads to long wait times for customers.

David Keegan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANCO GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Griselda Casiano  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amanda Brennan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Bloom  |  First Impressions 
Rating:
5.0

No issues, Service was always good!

WILLIAM CONRAD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Rodriguez  |  First Impressions 
Rating:
5.0

Highly recommended

Rocky Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEMAKEE CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin Robertson  |  Overall Experience 
Rating:
5.0

Staff is always friendly! Thank you for your great attitude!!!

MARY BAUTISTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARIEN SIMONOVIC  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara bradley  |  Overall Experience 
Rating:
2.0

The NO answers above are irrelevant because we never moved in once we learned we could not use more than one month’s free rental. The general manager was rather rude in his abruptness in saying it was an internal policy when I asked him to show me where it said you can only use one month at a time.

MARK BALZER  |  Overall Experience 
Rating:
5.0

I was very pleased, she was very helpful and kind. May the Lord Jesus bless her.

WILKINS GONZALEZ  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

william jamieson  |  First Impressions 
Rating:
5.0

I would use it again if the need arises .

patricia morgan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim Cruickshank  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kevin kines  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Jackson  |  Overall Experience 
Rating:
5.0

There was no lock in the unit. And on multiple occasions every time the Staffing are overworked and there is a huge line to wait in for customer service

Michael Homes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRACY DAVIS MCNEIL  |  First Impressions 
Rating:
1.0

I made a reservation to ensure I had a unit reserved when needed and when I got to the facility, I was told there were units available, but they weren't clean. I was forced to get a smaller unit and then go store the rest of my belongings elsewhere. I reserved the size unit I needed and the facility was not prepared for my Reservation. This is bad service. Why would I be able to make a reservation and the facility not prepare and deliver? I am not happy with this outcome.

Asunta Petito  |  First Impressions 
Rating:
1.0

There was no lock in our unit when we arrived with a moving truck. We had to find an alternative due to truck rental return and work schedule the next day. They did allow us to cancel our unit the next day and get our money back thag had already been paid. Still disappointed in setup of units inside with no near door access and the inability to use the unit the night of moving but they did make it right.

Jose Ortiz  |  Overall Experience 
Rating:
5.0

Awesome folks who work there

Catherine Slane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Wierzbicki  |  Overall Experience 
Rating:
5.0

there was never any issues with the staff or the facilities at all always prompt and helpful

Alvin Ringo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE SYDNOR  |  Overall Experience 
Rating:
2.0

The customer service person was poorly trained and didn't know how to enter a rental storage unit transaction into the system. He repeatedly had to ask coworkers how to enter the transaction. It took over a half hour just to rent a storage unit.

jennifer cherry  |  First Impressions 
Rating:
5.0

I will always use U-Haul when ever I need to move is a good company their prices are reasonable.

Suze Timothe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA DIGGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Lheureux  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

litinmilife holmes  |  Overall Experience 
Rating:
4.0

not everyone can get on phone to figure out how to enter the damages seen to truck before leaving.

gregory Coley  |  Overall Experience 
Rating:
4.0

I didn't like the motion-activated lights on the hallway. They went out while I was in the unit and had to be reactivated often. That was my only issue.

Kelly Nettles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SEMAKEE CAMPBELL  |  First Impressions 
Rating:
4.0

I don’t imagine storage facilities varying much so it’s really the customer service that determines quite a lot of the opinions customers have. I just felt like whenever I would go inside I had to wait to be acknowledge or for a simple question I wouldn’t get answers. I had a few good experiences but overall ask your employees to just say hello and will be with you even if you aren’t.

tatiana Rosado  |  Overall Experience 
Rating:
5.0

I AM NOW LIVING TOO FAR AWAY TO REMAIN AT YOUR STORAGE BUT CANNOT SAY ENOUGH ABOUT THE TIME I WAS AT YOUR STORAGE. ALWAYS CLEAN AND WELL KEPT. MARGO SHOEMAKER

Judith Shoemaker  |  Overall Experience 
Rating:
5.0

The women at this place all worked together like I haven't seen in Years.They genuinely liked and respected each other and were Nice and helpful to each other Blew my mind! Lots of smiles and supported each other dispite varying ages and races and accents!

Catherine Slane  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria alfano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Salvatore  |  Overall Experience 
Rating:
5.0

They were very helpful.

Jerry Lheureux  |  First Impressions 
Rating:
1.0

I would have been happy with the facility except for the fact that after putting my stuff into storage and upon returning after a week, to find palmetto bugs all over my stuff was awful. Needless to say I got my stuff out as quick as possible.

William Hettinger  |  Overall Experience 
Rating:
5.0

A few nights I came to get a few small loads out of storage and a few different homeless people hung out next to the doors. One actually helped me load a heavy box, never asked for money, the other simply wanted to wait for the doors to open so he could go in and grab blankets that were left in the area where people can donate moving stuff to other movers. Just fyi… I felt safe bc you had cameras at least. It was kinda creepy though. Otherwise everything was perfect:

JENNIFER REED  |  Overall Experience 
Rating:
3.0

Was working in my 5×10 (which turns out to be to small) I need a 10×10 but no way to get on a waiting list...WAY TO HOT

Jeremy lambert  |  First Impressions 
Rating:
1.0

It took 4 transactions in 2 days to get my storage unit correctly. 1st one was privately locked and no on knew why. 2nd one- ended with 2 smaller units- 1 I filled then 2nd one was locked and sold. They had no record of my transaction from previous day. Including unit I was in at that time. 3rd- i asked the lady to check unit before giving it to me. She proceeded to give me unit that was locked from previous day. It showed her that paperwork and her coworker told her that I was correct. 4th- she went back and checked it to make sure this time it was correct. 1 moved everything from smaller unit to the new bigger unit. 5th- went back to double check everything and tell them unit was changed over. Turned out code was same as someone else and causing problems. Changed code with 4th agent. End result- I was given 1 free month for all of my troubles. That is appreciated. Part this could have been prevented by a simple walk back to check Unit. I even heard the supervisor ask why they didn't check on 1st day. I am not sure what happened with 2nd transaction.

Samantha Lupo  |  First Impressions 
Rating:
5.0

I have dealt with U-Haul at this store three or four times it has always been very easy and convenient appreciate all of your hard work

ALICE ZABALA  |  Overall Experience 
Rating:
5.0

Awesome, thanks

Acene Jean Pierre  |  Overall Experience 
Rating:
4.0

The 800 Number was useless in reserving a storage unit. I call Babcock directly and Heather straightened it all out.

Robert Gambell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eleazer James  |  Overall Experience 
Rating:
2.0

My mattress was rained on the ceiling leaked all over my mattress, I should have realized this when the receptionist said we have to clean out the unit & remove the tarp, indicating that there's a roof leak. When I notified the front desk about the damage yo my mattress I was told abruptly to file a claim...no apology, I will not recommend your facility, I feel you have structural problems at your facility and they're not fixed, you take the $ and keep the public in the dark. Anyone asks me I'll tell them to not rent from your facility, you clearly don't have integrity that the public can trust. Unit 1262

Christine Keating  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma Small  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe catania  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Grable  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Asharii Cummings  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MELISSA STERPHONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha Cervantes  |  Online Move In 
Rating:
5.0

Would like to thank Irma for being so helpful with processing the closing of my account.

Desiree Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric slaughter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph warner  |  First Impressions 
Rating:
3.0

I first reserved a storage unit via the Uhaul website at BP Moving & Storage in Palm Bay, Florida. I received confirmation of my reservation via email - all good. I then called BP about a week in advance to ask if everything was set. The person replied that it was set - great! Then, as I'm moving from Minnesota and stopping late at night, I reviewed my emails and noticed my storage unit had been cancelled! WHAT ????#$(@* I am in route with a 20 foot Uhaul truck and my unit is now cancelled? I called the 1-800 UHAUL number and explained the situation. They told me I had rented from an "affiliate" location and there was nothing they could do about that cancellation (remember, I had reserved ON the UHAUL WEBSITE). So, now I"m really annoyed, but the nice customer service person found me another unit in Palm Bay at a different facility. Great. Then, as I'm moving in a day later, I get a call from BP Moving and Storage, all upset and angry that I am not showing up at their location! Now, I'm not very happy about this at all and told the gentleman that the problem is with the UHaul organization or whomever generated the email cancelling my unit! He was not very nice. I can understand why he is upset. Buyer beware - I'd recommend staying away from the affiliate locations because the communication is very poor. Go with a Uhaul corporate location if at all possible.

David Keegan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edwin Velez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dezerae Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDY TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi Irvine  |  First Impressions 
Rating:
5.0

Outstanding

ANTHONY VINYETS  |  First Impressions 
Rating:
4.0

Had trouble getting 5x5 after making a reservation but staff did solve problem asap !

David Wierzbicki  |  First Impressions 
Rating:
5.0

Everyone was very helpful

ALICE ZABALA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Mayberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dache Prawl  |  Online Move In 
Rating:
4.0

I don't think I'll ever use a different storage company again. No complaints at all!

Karen Emmanuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xu Li  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monica miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Mcallister  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nilsa Rodriguez  |  Online Move In 
Rating:
5.0

Affordable and the peace of mind u get by knowing ur belongings are locked up and no one can steal them is worth every penny.

Cathy Kirk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Lawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan Schadow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carmen Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FLORENCE LEVERIDGE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia prince  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie Belton  |  Overall Experience 
Rating:
5.0

The staff are very nice.

ALEISHA ABLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUGUE DESRAMEAUX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Belton  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Angelica DiMaggio  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denise Gates  |  Overall Experience 
Rating:
5.0

They accommodated my last minute rental or was exactly what I needed size wise as well.

Jacqueline Mcallister  |  First Impressions 
Rating:
5.0

Great place! Great staff!

Olivia Moses  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mellisa clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monica miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

andrew blackburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA HENRY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sidney Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Ray  |  Overall Experience 
Rating:
5.0

Super easy and front desk staff was amazing would highly recommend painless process

Jayson Shahan  |  First Impressions 
Rating:
5.0

I had a great experience…. My unit had been flooded and the staff assisted me moving my possessions to another unit…. Thank you…. Linda 🥰🥰🥰

Linda Johnston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clifton Bell  |  Overall Experience 
Rating:
5.0

Todos los empleados son muy amables. Alquilé una camioneta y la puerta de atrás que se enrolla hacia arriba se quedó atracada dos veces. No pude manejar con las cajas cerca de la puerta. La camioneta sonaba como cafetera vieja. Inspeccionen sus camiones. Gracias.

Wilma Rodas  |  First Impressions 
Rating:
4.0

Administrative challenges was a little frustrating when we realized that we had been paying for “3 units” rather than 2. The 3rd unit was in someone else's name but some how we were charged. It was fixed quickly, so that was good.

Joseph Allen  |  Overall Experience 
Rating:
5.0

Everyone was very helpful anytime you had questions and thank you for the good service.

Aida Romero  |  Overall Experience 
Rating:
3.0

barely anyone working, the guy helping us kept stopping to talk to a friend. we had a unit reserved and when we got there he told us someone gave it away to someone else so we had to get another one which was more expensive.

jordan martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet barger  |  Overall Experience 
Rating:
5.0

Your staff is so friendly and courteous. Everyone was willing to help if there was an issue.

GWENDOLYN ABLES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

YESSENIA PATTERSON  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Rogelio Cruz  |  Overall Experience 
Rating:
1.0

They sold all of my things without my knowledge nor letting me try and get my belongings back. I have a family of 6 and all of my children belonging got sold off to other. Due to Covid I was on unemployment and they knew that because I communicated back and forth with them. My whole family has fought Covid 5 time and due to that I have been late on my storage.

STEPHAN CLARK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Gambell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret Willoughby  |  First Impressions 
Rating:
5.0

The storage unit was perfect. I

Juan Camacho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet barger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellisa clark  |  First Impressions 
Rating:
3.0

Both the video provided to assist in moving in, and the contract emailed to me specified that a lock would be provided. Video stated to break the seal, open the door and the lock would be inside the unit. There was no lock, and I was told at the store that I would have to purchase their lock. I also had a hard time locating the unit. The layout is confusing, and it is quite a way from the entrance. It is unclear how and when to enter the access codes, especially on a Sunday when it was considered after hours. I finally figured it out. The unit was clean when I arrived, and after the initial frustrations all went well with the move in.

Paul Russo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Hall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter Abitanto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Abitanto  |  Overall Experience 
Rating:
1.0

I reserved a 10x15 online 1 week prior to going in. Upon arrival I was told the unit I reserved was already sold and they did not have another one. I had to settle for a 10x10. After completing paper work I went to my new unit only to find it already had a lock on it and a notice saying it had been evicted due to non payment. I then went back and told the associate, who then had me walk back to the unit to confirm what I had told her. Upon arriving back at the check out area I was told they didn't have another unit and they could offer me a 10x8. I reluctantly accepted it because I needed a unit and wanted one at this location since it was convient for me. After going to the unit I realized I would not be able to fit all of my furniture in such a small unit. I notice another unit with a green tag that looked to be the size of a 10x10. So upon arriving back at the check out for a 3rd time I asked for a refund and acquired about the other unit I had seen. The women looked it up and found out that even though the last person had cleared all of thier things out uhal never actually took them off of the unit. That's why it wasn't showing as available. She called the previous customer to confirm they had closed out account and after talking to th gentleman told me they could offer me that unit. I had to settle for a smaller unit but was happy that I had one. After arriving home and a couple hours later I received a call from uhal. I was told that when they kept switching the units from a 10x10 to a 10x8 then again to a 10x10 they refunded me back to much money and needed me to return to the location to give them back the 31 dollars they had given me. I understand mistakes happen but after all I had been through to then ask me to drive back to the location was unprofessional. It was there mess up and they should have owned up to it and taken the loss. Especially after making me wait in line 4 times and having to basically tell them about a storage unit that was available. If it wasn't for the fact that the facility is well lit clean and convientet and the fact that I am also getting a truck from this location, I would have had no issue getting my money back and going to another storage company. Staff was friendly but my experience was unprofessional and disorganized. A big let down from a company I have used many times before.

anthony yarusso  |  First Impressions 
Rating:
5.0

Every staff member we have encountered has been extremely helpful and friendly!

Virginia Lerch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia lerch  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

GRACE KLEIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Tallini  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alvin Angol  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Schaffer  |  First Impressions 
Rating:
5.0

Thanks for your help

Yolanda Ramos  |  Online Move In 
Rating:
5.0

Great and friendly customer service

Patrick Arnold  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicolas Evans  |  Overall Experience 
Rating:
2.0

Wasted a long time in line, their computer system didn’t work, my card doesn’t work. No carts, awful parking for unloading. Looks like the entire roof leaks , including over my unit, fans, electric cords running everywhere trying to dry damaged items. I used Uhaul because the one in Totowa, NJ is great. This is the complete opposite! Can’t wait to get my stuff out of there.

Vanessa Vanorden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatrice Zuccolotto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Mascolo  |  Overall Experience 
Rating:
3.0

For the most part the location was very clean but the first unit that I was given was not and it was full of dead roaches. Most of the staff was helpful but there was one who even though he did help us he would not put his phone down to do so. He walk around the whole time watching shows on his phone and even when we asked got help he still had his phone to his face while talking to us.

LUIS VAZQUEZ COLON  |  First Impressions 
Rating:
4.0

Very busy facility one time I had a very hard time getting the phone to answer to the Melbourne office directly so they could pull my Ubox

Marilyn Laverdie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EBANKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russlyn Ransome  |  First Impressions 
Rating:
5.0

never had a problem staff always helpful

Daniel DeYoung  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Ciampa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha Cervantes  |  First Impressions 
Rating:
2.0

We used a uhaul box.we called 24 hours ahead to access box.when it arrived at destination, staff could not find it.so we tried a week later,still could not find it.so on the 3rd week staff finally found it.we accessed it a 2nd time,called 24 hour in advance, with a set time to access box.get there and box had to be found,it was not waiting for us,so why have us call ahead to set time.outside of that,I'm satisfied, hope you guys can make the box ordeal,better for someone else.

Jennifer Blum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Willis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley whitfield  |  Overall Experience 
Rating:
4.0

My queen mattress and box spring had black mold all over it and some boxes were wet. This needs to be fixed for the next customer. The floor in the back wall is damaged. 🙁

Epifanio Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Leavitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Ciampa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard morua  |  First Impressions 
Rating:
5.0

The attacks have always Been Great Up Keep.. The Staff at the Location in Question ; Was very Professional..and Courteous.

Mrs Linda Kleckley  |  First Impressions 
Rating:
5.0

Very satisfied!!🇺🇸🇺🇸

Ronald Ray  |  First Impressions 
Rating:
5.0

The young man helping me, I believe his name is Lee, was so helpful and Courteous. I wish I had a hundred employees like him. Checking in was easy and convenient. Thank you.

sherrie rush  |  First Impressions 
Rating:
3.0

The service desk was unusually slow due to understaffed situation. Most of the time lines stacked up because of this. Not convenient at all. Otherwise a good experience.

Glenn VanCleve  |  Overall Experience 
Rating:
3.0

Staff very nice. Problem with auto pay les to bad experience. Customer service in the phone near impossible to get a return call from facility to fix problem.

BARRY JUSTICE  |  Overall Experience 
Rating:
4.0

I had a couple of units and mostly everything was good the second unit I had was ok but had a bad water leak. Nothing seriously damaged I just reported it and moved stuff around that wasn’t waterproof. I was offered another unit but it was to far away. Overall good experience but it got to pricey.

Fred Stuart  |  Overall Experience 
Rating:
5.0

Andrew and his “crew family” were AWESOME!! They went above and beyond to service EVERY new renter whether truck or trailer or UBOX or storage unit!! They are all great problem solvers and their professional manners and knowledge of their jobs is MOST IMPRESSIVE! They ALWAYS wear a SMILE with their uniform and take great PRIDE in their work!! What a FANTASTIC experience I am having with this team!! The friendliness even trickles down to the cleaning personnel and Security folks and the mechanics and truck rental folks on the lot! I am so THANKFUL that I can do business with such a FINE company!! What an awesome experience!! I feel confident that my possessions being stored at this location will be well taken care of! Thank you Andrew for running such a massive facility and making my storage needs less stressful! I will DEFINITELY recommend your location to everyone in central FL! Dunkin’ and OJ for ALL!!

Janie Wirth  |  Overall Experience 
Rating:
5.0

excellent with this location for u haul. they are extremely busy... but still had amazing service.

jan wimer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS LOPEZ MORALES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HELEN GLOVER  |  Overall Experience 
Rating:
3.0

The first day we couldn’t get our storage after almost 1 hour on the line.. the only person there didn’t know how to process it, we came back the next day and Karina helped us

Jaime Hernandez  |  First Impressions 
Rating:
5.0

"Irmalyss" gave us superb customer service.

Quince Eddens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA HOFFMAN  |  Overall Experience 
Rating:
5.0

The person that created me with a smile I think her name is Irmalis (sorry if I’m wrong in your name). You made my storage rental experience flawless and made me feel important. Something that unfortunately we are currently missing from any other business. But you made me feel like a person and not a number. Thanks…. Mrs. Torres

Carolyn Torres  |  First Impressions 
Rating:
3.0

The lock wasn't in it. I had a pretty long line to wait in with my 8months old grandaughter.

Patrick O'Quinn  |  Online Move In 
Rating:
5.0

Manager Andrew was VERY helpful and nice....A++++

Matthew Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INGMAR GONZALEZ  |  Overall Experience 
Rating:
4.0

The wait time to be served was unacceptable. The time it took to be waited on exceeded an hour each time I visited this facility.

Gary Bartlett  |  Overall Experience 
Rating:
1.0

The alarm would continuously go off whenever we entered the unit. When we requested help, we were told it was normal. We know this is not the case and we were given the impression the employees simply didn’t want to help. Whenever we attempted to speak to an employee, the average wait time ranged from 45 mins to over an hour. There was no sense of customer service or support from this team.

Aaron Glenore  |  Overall Experience 
Rating:
2.0

The facility is clean, staff is friendly, but we had issues from the beginning. We reserved climate controlled storage rooms, when we arrived there were none to be had. So we ended up having to get regular storage lockers. After about 7 months of storage it was time to move into our home. We found that there was a small leak in one of our units that allowed small amounts of water in. But it was enough to rust our refrigerator, mold our newer couches, mold our large(expensive) Turkish rugs, and also cause damage to our cherrywood dresser(also not cheap), and also molded our dining room chairs (total of 6 that will need reupholstered or replaced). We haven’t gotten into the rest of the boxes yet, but expect to find more damage. My suggestion would be get insurance and photos prior to moving your stuff in and after…

Jason Herbkersman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ireal jackson-gordon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darian Sotomi  |  Overall Experience 
Rating:
5.0

Staff very helpful and courteous from starting and closing my storage unit,thank you !!great job

Ronald Gray  |  Overall Experience 
Rating:
5.0

Karin and staff were professional, responsive, friendly and helpful. Great team! A previous Super-KMART Store is Now a Massive "Exceedingly Well Equipped" Super U-Haul Operation. Best seen to date. And, YES, I have Moved Many Times the past 40 years! LJS II, Major, USAF (Retired)

Lawrence Schad  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Preman  |  Overall Experience 
Rating:
4.0

Alarm system for outside units was broken for months and nit great lighting outside for 24 access

DYLAN HOMER SHEPHERD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Strait  |  Overall Experience 
Rating:
5.0

THIS IS AN EXCELLENT LOCATION. I rented 2 storages for over two years. Our furniture are in EXCELLENT CONDITION.

Domingo Martinez  |  Overall Experience 
Rating:
4.0

Only had issues at check in due to a reservation problem was soon resolved 2 days later, and I really thought that management facility was not up to the task to think outside of the box when I had to carry a trailer around town for 2 days loaded

wayne szymanski  |  Overall Experience 
Rating:
5.0

Good job on helping me obtain trick. Friendly and professional service.

Xzondra Bergman  |  Overall Experience 
Rating:
3.0

Need more people in front office.

ELNORA MILLS  |  Overall Experience 
Rating:
1.0

Well where do I start? First made reservations on phone then showed up to get truck and storage unit and they told me they had none. Then they found one they said at another location. So when I went there with truck load and to my surprise that place don't even have one that side and didn't have any empty. So I went back to the first location the last. Manager found one there at his location. So I moved in. He did make it right by first month free. So at that point its was ok. But at the beginning bad customer service.

GREGORY BRINK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONNIE STALEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Behrle  |  First Impressions 
Rating:
4.0

Waiting time at the desk was frequently much too long. 15-20 minutes was not unusual.

Nadia Le Bohec  |  Overall Experience 
Rating:
2.0

Not enough to take care of costumer at register for that big of store 1 person at register

james lucas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Hutker  |  Overall Experience 
Rating:
1.0

No one could answer my questions. My first time moving by myself. I was lost I didn't know what to do all the boxes I ordered and the plastic wrap and equipment I thought were in the back of the truck were not there. When I asked about them hejust said he'd give us a refund and I have yet to receive that.

BRENDA BENNS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Dunkerley  |  Overall Experience 
Rating:
5.0

Great facility, friendly and hard working staff.

MATTHEW CLOUM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaQuanta Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaDonna Shore  |  Overall Experience 
Rating:
4.0

You're staff is overworked. It takes a long time to get waited on.

John Dunkerley  |  Overall Experience 
Rating:
2.0

It was pouring rain (not their fault, obviously). I got there and the unit (2036) was blocked by a giant truck. When I asked them to move it they said "we have nowhere else to put it". When I insisted they agreed to move it but couldn't find the keys. I had to pay an hourly rate to movers to sit in the parking lot, in the rain while they looked for the keys for 1/2 hour. When they finally found the keys... THEY WERE LEFT IN THE TRUCK!

Alfredo Padilla  |  Online Move In 
Rating:
4.0

Good service.

John Dunkerley  |  Overall Experience 
Rating:
5.0

Often the only issue was the wait inside at the counter. Staff was generally friendly and helpful. They just seemed understaffed. Also the login process for daytime and after hours could be explained better.

nichole savage  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Salomon Aritus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD VENERABLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Mascolo  |  First Impressions 
Rating:
1.0

I waited over an hour to get my storage that was reserved days ago and they charged me that hour on the truck even though it was their fault. I waited an hour also to pick up my truck. Worst service ever!!!!!!!!!

Teri Purden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Autumn Shaffer  |  Overall Experience 
Rating:
1.0

Screwed up gave me a unit already used and wasted the time I had with movers. All I got was sorry for the inconvenience. $150 lost for movers that couldn't put stuff in storage unit.

Rebecca Dearth  |  First Impressions 
Rating:
5.0

Excelente

Enrique Polanco  |  Overall Experience 
Rating:
5.0

Great bunch of people. The General Manager was super. He took time to help me even when he was under staffed. He rolled up his sleeves and helped me and was a great guy. He is an asset to your company.

Michael Findon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron Baskins  |  First Impressions 
Rating:
5.0

First time in the last month (11 experiences) that was 100% perfect and smooth, really appreciated desk staff and staff outside

DYLAN HOMER SHEPHERD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tim jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Richnavsky  |  First Impressions 
Rating:
5.0

Thank you to the man who opened my account,

Francisco miranda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenisha Witherspoon  |  Overall Experience 
Rating:
5.0

Helpful and friendly owner and great staff 👍

abdulrahman alghamdi  |  Overall Experience 
Rating:
5.0

It was nice knowing that my items were protected and secure. Thank You for such a Great Place

jacquelin moneypenny  |  Overall Experience 
Rating:
1.0

U-haul screwed me up and down all day. (Location 1): My original reservation to store my goods was for an 8x16 at a facility in the Eau Gallie area. That original facility did not even have that size unit on site and all of their largest units were full. They sent me 20 minutes south to Palm Bay (Location 2) where I received a 10x10 unit - a smaller unit than I originally reserved. After packing it as tight as possible and not being able to fit everything, I drove back up north to a family member's home to store the rest of my items. As originally planned, I then went to the conveniently located U-Haul facility around the corner (Location 3) where the drop off my 26' truck was originally scheduled only to learn that the Palm Bay facility (now 25 min back in the other direction) had changed my truck's drop off location without telling. They claimed the truck for their location. (Location 3) Service tech told me they couldn't fit my truck to begin with in their parking lot and to go to the Sarno/Apollo drop off location. (Location 4) I then spent 25 minutes on the phone with customer service to have my drop off location changed without incurring a hefty penalty for "Wrong Drop-Off Location". They were helpful and changed my drop off to Location 4. Upon return of my truck I was chagred $40 for gas because i was a fraction of a needle's width lower than my required fill up level BECAUSE UHAUL HAD ME DRIVING ALL AROUND BREVARD COUNTY. I was just going to forget about it and move on but I've been bombarded with emails every other day asking for a review. Here it is. You burned my entire day and cost me who knows how much money. 0/10 U-Haul has not been cooperative in resolving any disputes prior to me leaving this feedback. I will be loading up another 26' truck and taking it to Jacksonville in 3 weeks. Generous monetary compensation is absolutely deserved after what they put me through but I'm not getting my hopes up.

Matthew Szuba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haydee Figueroa  |  First Impressions 
Rating:
1.0

My reason for being upset that in order to get a question answered you have to wait in line for extended amount of time. After cancelling my storage unit I kept receiving late notices 3 weeks as of this writing. I definitely will not use the facility located on Babcock Street Palm Bay Florida. I had to call the UHaul central office to cancel my unit because I could not get in to see someone personally. This problem could be corrected if you had more employees

Maria Castellanos  |  Overall Experience 
Rating:
5.0

after a mix up thru uhaul.com the manager was able to help me get the storage needs that were needed for my situation I had a long hard move from out of state and he was great at helping me settle my belongings in.

Nicole Ruks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina Pisanelli  |  Overall Experience 
Rating:
4.0

I worked with two uhaul storage facilities and everyone was fantastic. Especially Tony and Zac, they really went above and beyond to assist with my needs. Kudos to the whole uhaul team!

Louise Robison  |  First Impressions 
Rating:
5.0

They went above and beyond to let me get moved in although they were experiencing major computer problems. Highly recommended!

laura seipp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco miranda  |  First Impressions 
Rating:
5.0

Everything went fine except that our online info told us to use the free lock we would find inside the unit. There was none. However, the office provided one and got us squared away

Wray Smith  |  Online Move In 
Rating:
5.0

I appreciate all your help throughout this moving process.

morgana Ferland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Dunkerley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Hutker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nixon Merisma  |  Overall Experience 
Rating:
3.0

They put me and my family, who have breathing issues, in a truck that smelled like an ashtray!

kristie ingram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA WAYMIRE  |  Overall Experience 
Rating:
2.0

O couldn’t access my storage 6 pm and no one there to help when they was supposed be there until minimum 7 pm. I rented but I didn’t use BCZ I could not access my rental store. They did demonstration at the front pad but did not work couple days after no one to help and also customer service taking too long to connect to automatic system that its horrible

Jackson Mattos  |  Overall Experience 
Rating:
1.0

We were unable to access the storage unit and when we requested help, we were told someone would look into it. They have not nor have we been contacted for further assistance. We have not been able to move in yet but our credit card has been charged.

Aaron Glenore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audeley mcintyre  |  Overall Experience 
Rating:
5.0

The wait was a little long, but once I got up to the desk things were set up very quickly. Accessing my storage unit was easy and I love that you have an area to leave donations. I was happy to leave things I no longer needed to people who could use them instead of just tossing them away.

Adrienne Roberson  |  Overall Experience 
Rating:
5.0

Fast, professional, with thorough knowledge of the customer’s needs.

Peter Kolosowsky  |  First Impressions 
Rating:
1.0

I have to say the store owner is a terrible cold hearted human! I understand there are rules and policies to follow but jesus there are times and places where you can bend some rules or even make exceptions. Thankfully the general manager was a bit more understanding. All around the worst experience ive ever had at a uhaul location. Thank god i dont live in that area and have to deal with them.

ENRIQUE CABALLERO GONZALEZ  |  Overall Experience 
Rating:
2.0

The new management and his new team are not well trained or friendly. I have used this location several times since moving to the area and it went down hill quick with the new management and team. I will not be using them again.

DONALD ARNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy ramos  |  Overall Experience 
Rating:
5.0

Attention and professionalism

Jackson Mattos  |  First Impressions 
Rating:
4.0

Instead of just marking the amount of fuel (in the office) for the truck being picked up, the staff should check the actual gauge along with the client and then mark the form. Trusting staff that they knew the amount of fuel in the truck, as the client, I forgot to check it against what was marked on the form before leaving. When I realized the form was incorrect, my informing staff of this was not accepted. I had to fill the tank A lesson learned.

kamau kenyatta  |  Overall Experience 
Rating:
5.0

Storage locker was perfect. We stored there for 1.5 years, hands off and everything was just as we left it. Not even any dust.

GALE TYLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Evans  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brian connolly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Erskine  |  Overall Experience 
Rating:
5.0

everything is great at this facil

Ron Mello  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexis Powell Yearby  |  Overall Experience 
Rating:
1.0

Extremely poor customer service. Training in account and or conflict resolution is paramount. Corrective Follow-through with Management is appalling.

James Byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Klosek  |  Overall Experience 
Rating:
5.0

Howard and Dawn were absolutely amazing! They went out of their way to help me resolve several issues I was kleft with after hiring (UN) professional movers. I would recommend this storage and rental facility 10/10 times.

Michelle Zambrana  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Donella Alesandrelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Erskine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne Tyler  |  Overall Experience 
Rating:
4.0

No problems. I would store here again in the future if needed.

Brittany Butler  |  Overall Experience 
Rating:
5.0

Very happy with U haul storage Would recommend to my family and friends Thank you !!!

Gary towle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Cornett  |  First Impressions 
Rating:
3.0

Access code wasn't working

Ike Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard Genna  |  First Impressions 
Rating:
3.0

Provide better customer education/understanding of product and service.

Lillie Cannion-Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Murdallua Long  |  Overall Experience 
Rating:
3.0

The unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I’m storage myself, I had a tall man with a mustache rush me out. Anytime I’m there although other people’s children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.

Courtney Thompson  |  Online Move In 
Rating:
2.0

i checked out online with confirmation because the line was all the way out the door. later a confirmed e-mail so i thought all was ok. NOT i got a late letter with a fee and 2 phone calls to resolve this issue got me no where. the 3rd call finally i hope solve this issue.......

Barbara Flaherty  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tim reese  |  First Impressions 
Rating:
5.0

Anthony was so pleasant a d helpful to me. He went out of his way to help me find a close convenient space so that I would not have to walk too far. He also helped me to my car with my packages. Highly recommend this facility.

michele KIRK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louann hawes  |  Overall Experience 
Rating:
5.0

The gentleman that helped us was outstanding!!!

Gregory Bonner  |  First Impressions 
Rating:
5.0

It was a pleasure to do business with U Haul.

Yvette Rodriguez  |  Overall Experience 
Rating:
4.0

One area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.

ROBERT SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hailee Chattaway  |  First Impressions 
Rating:
5.0

Manager, Angel Vega did an excellent job in determining what would work best for my move. He was professional, and also seamed sincerely interested in solving my moving needs....very different from the 4 other storage places I visited that day. I was also impressed with the layout of the U-haul storage facility. The loading bay with carts and sliding automatic doors make the moving easier. Thank you, Angel!

Quince Eddems  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole marshall  |  First Impressions 
Rating:
4.0

I think your prices where to high compared to other storages and some of them are to small for the price you charge.

gertha freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITO MARTINEZ  |  First Impressions 
Rating:
1.0

Leak in roof above our unit resulted in water damage and mold in half our belongings. Building maintenance needs to be evaluated. Noticeable water stains in ceiling throughout.

alexander jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaQuita Duncan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fran Gumpher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stanley Turner  |  First Impressions 
Rating:
4.0

The latch on my unit needs to be fixed. It was a fight every time to lock it.

darlene Armstrong  |  Overall Experience 
Rating:
2.0

Felt very unsafe as the transaction proceeded and after leaving items in storage.

Calvin L Foster Jr  |  First Impressions 
Rating:
1.0

The plywood floor allowed ground water to seep up into the unit and ruin boxes and irreplaceable books. Trucks were parked in front of unit a few feet from the door making it very difficult to get items in and out if not impossible. Emptied unit over Labor Day weekend and did not receive refund.

David Moore  |  Overall Experience 
Rating:
5.0

The guy Anthony was very very polite and considerate.

SHAMETRA WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TREVOR YOUNG  |  First Impressions 
Rating:
4.0

Claim submitted for water damage. U-Haul assigned me a storage space that was directly over an open water drain. To make matters worse the floor was wood which absorbed the moisture from below. Even the addition of a dry rid bucket at the beginning of the storage period did not prevent the damage.

Tom Wardlaw  |  Overall Experience 
Rating:
1.0

Too expensive and unreasonable late fees avoid at all cost

Carlos Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Dorne  |  First Impressions 
Rating:
5.0

Great location. Staff was very competent. Would use this facility Agsin.

Judy Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy George  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia Prior  |  Overall Experience 
Rating:
5.0

Great place

William West  |  First Impressions 
Rating:
4.0

Helpful and friendly staff

Sharon Fazekas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Villegas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN EATON  |  Overall Experience 
Rating:
3.0

Customer Service is terrible. Obvious staff believes customers are there to interrupt the their socializing and whatever other tasks they find more important.

GLENN FEIGEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMETRA WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia rogers  |  First Impressions 
Rating:
5.0

I only ever had one complaint the entire time I had this storage unit. Regarding this complaint, it was taken care of promptly. I emailed in, received a call first thing next morning and my issue was promptly taken care of. The GM (I don’t remember her name) was very helpful and amazing. Always smiling, always doing something Productive whether helping a customer or employee. Overall amazing experience.

Kyle thurman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Howard  |  Overall Experience 
Rating:
5.0

We had no problems with this facility. I will definitely recommend this place to my family and friends. Thank you very much.

Elizabeth Parrotto  |  Overall Experience 
Rating:
3.0

Couldn't access storage unit after hours, even though I had the 24 hour access card, Office personnel had multiple issues with computer operations.

Daniel Fischer  |  Overall Experience 
Rating:
4.0

The alarm went off the first day but hopefully that won’t happen again.

darlene Armstrong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dino Fernander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chester mellonius  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Chinappi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason tieszen  |  First Impressions 
Rating:
5.0

Very helpful when you need storage.

John Dunkerley  |  First Impressions 
Rating:
5.0

Thanks again for your help

mike blott  |  First Impressions 
Rating:
3.0

Since I didn't stay the whole month of June, I should've received some of my money back. If I've known this, I wouldn't have paid.

Shevonne Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Dunkerley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dache Prawl  |  Overall Experience 
Rating:
5.0

Your two staff people were very helpful friendly and efficient. It was a pleasure to open up

Fred Mullins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer ucci  |  First Impressions 
Rating:
3.0

I have been trying for over a week to get in touch with the storage unit site for an overpayment refund on my rent and can’t get anyone. Very frustrating and disappointing!

Heather Korkowski  |  Overall Experience 
Rating:
5.0

Thank you excellent service . nice staff

rami alharbi  |  First Impressions 
Rating:
5.0

Satisfy

Murdallua Long  |  First Impressions 
Rating:
5.0

It's a beautiful place and affordable. I'm very happy.

Kim Cruickshank  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james freeze  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Natasha Gough  |  Overall Experience 
Rating:
3.0

The waiting time to speak to an employee in the office is excessive.

Paul Ryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Hobbs  |  First Impressions 
Rating:
3.0

Very Friendly staff went above and beyond to satisfy all of my concerns my exit from the facility was very smooth would recommend to my friends and family

Maggie Forbes  |  Overall Experience 
Rating:
4.0

Nice experience, good people

Francisco Delatorre  |  First Impressions 
Rating:
5.0

Great help! Immaculate facility. Thank you!

laura soldner  |  First Impressions 
Rating:
5.0

Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

kamau kenyatta  |  First Impressions 
Rating:
5.0

I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

LaQuanta Scott  |  First Impressions 
Rating:
5.0

The staff is knowledgeable, helpful, and personable.

Charles Gerhard  |  First Impressions 
Rating:
5.0

Thanks for the excellent and courteous service. To complete my move from Fleming Island to Vero Beach, FL; I rented three 12’ trailers, three storage units, and a 26’ box truck. Everyone was great! TY

JASON WEBB  |  Overall Experience 
Rating:
1.0

Worst management I’ve ever seen. Very scummy, Would HIGHLY NOT recommend to friends or family or anyone at that. Not all locations are bad only the one on Palm Bay road and Babcock Was horrible

ADREANA QUESADA  |  Overall Experience 
Rating:
4.0

Thanks!😁

Daniel Malloy  |  Overall Experience 
Rating:
5.0

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

Gary Brown  |  Online Move In 
Rating:
5.0

all went well

william rose  |  Overall Experience 
Rating:
5.0

Very pleased with facility and service

christina risch  |  Overall Experience 
Rating:
5.0

other than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .

william rose  |  First Impressions 
Rating:
5.0

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

Ron LaFortune  |  First Impressions 
Rating:
4.0

Had trouble with first unit then I asked for a better one and they did provide one .

laura arroyo  |  First Impressions 
Rating:
5.0

None

Robert Hoyt  |  Overall Experience 
Rating:
5.0

Great service

Zester Taylor  |  Overall Experience 
Rating:
5.0

Awesome storage facility

tammy Saucedo  |  Overall Experience 
Rating:
5.0

Mike the store manager was very helpful and understanding. Would recommend to anyone

Yiasha Gillett  |  First Impressions 
Rating:
3.0

I had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.

John Vernon  |  Overall Experience 
Rating:
5.0

Great

don rees  |  First Impressions 
Rating:
3.0

the staff here really needs help,they cannot keep up with the few people they have although they are doin their best

James Fletcher  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff at this location.

Eleona Gorneault  |  Overall Experience 
Rating:
5.0

They took great care of me and my needs

LISA DIGGS  |  First Impressions 
Rating:
5.0

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Linda Myers  |  First Impressions 
Rating:
3.0

I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e

Nancy Jones  |  Overall Experience 
Rating:
5.0

The folks at this location were very helpful, friendly, and professional. Everything you want in a business.

Jeremiah Turner  |  First Impressions 
Rating:
5.0

It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!

Marissa Kaczmarek  |  Overall Experience 
Rating:
5.0

excellent service

Robert Roca  |  Overall Experience 
Rating:
4.0

During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.

Chiquita Lundy  |  Overall Experience 
Rating:
5.0

nice people to work with

Thomas Lowndes  |  First Impressions 
Rating:
1.0

The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren’t helpful at all. I rented a unit and got no instructions

kurt bruer  |  Overall Experience 
Rating:
5.0

Would recommend Uhaul

debbie nelson  |  Overall Experience 
Rating:
5.0

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

debbie helmlinger  |  First Impressions 
Rating:
5.0

Well worth it. Was here here for over a year, excellent secure storage.

Jacob Rodriguez  |  Overall Experience 
Rating:
5.0

Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Barbra Stpierre  |  First Impressions 
Rating:
5.0

Everything was great!! She was helpful and informative with everything. Will use again if needed

Yiasha Gillett  |  First Impressions 
Rating:
3.0

Na

Navita Jitta  |  Overall Experience 
Rating:
4.0

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

John Dunkerley  |  First Impressions 
Rating:
4.0

Second year using the storage for college during the summer. Staff has all been very nice.

Paul Ryan  |  Overall Experience 
Rating:
1.0

Management is bad at this location. Very unorganized.

Kimberly Hynes  |  Overall Experience 
Rating:
1.0

Roaches

Jennifer Robidoux  |  Overall Experience 
Rating:
2.0

No lights!!!

Mary Jane Bruno  |  First Impressions 
Rating:
5.0

Very professional and cheaper than the “other guy”.

Tom Wardlaw  |  Overall Experience 
Rating:
4.0

The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Tia Santamont  |  First Impressions 
Rating:
5.0

Excellent place for storage With all facilities

Osvaldo Vazquez  |  Overall Experience 
Rating:
5.0

Everyone is courteous and respectful, great team

David Harrison  |  First Impressions 
Rating:
5.0

Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

Chiquita Lundy  |  First Impressions 
Rating:
5.0

I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Paula Dickerson  |  Overall Experience 
Rating:
4.0

Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

Alona Gardner  |  First Impressions 
Rating:
5.0

The people at the storage facility are friendly and helpful

Mark Sienkiewicz  |  First Impressions 
Rating:
5.0

Very pleased with all the services. Nice to work with.

Sheila Bethel  |  Overall Experience 
Rating:
5.0

The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

Michael Furrow  |  First Impressions 
Rating:
3.0

Average

hope guntren  |  Overall Experience 
Rating:
3.0

Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

ronald tomlinson  |  First Impressions 
Rating:
4.0

Hold it down for Mary. I’m going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

Laura Hogard  |  Overall Experience 
Rating:
5.0

na

Paul Burritt  |  Overall Experience 
Rating:
1.0

Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

Michael Herman  |  First Impressions 
Rating:
4.0

The driver was very friendly and professional

HUYEN CRASS  |  Overall Experience 
Rating:
5.0

Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

BONNIE L DORTON  |  Overall Experience 
Rating:
2.0

Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

Jennifer Robidoux  |  First Impressions 
Rating:
5.0

I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Laurie Taylor  |  First Impressions 
Rating:
4.0

Only issue didn't know i couldn't get in on Sunday after 5pm

Brian Brownell  |  Overall Experience 
Rating:
5.0

Efficient and friendly staff.

Duane Howes  |  First Impressions 
Rating:
1.0

I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don’t know why...... Because this was somewhat an emergency situation I had no

Jerry Garcia  |  First Impressions 
Rating:
4.0

NA.

ratanya hemley  |  Overall Experience 
Rating:
5.0

😀

Micheal Summers  |  First Impressions 
Rating:
3.0

Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

ronald tomlinson  |  Overall Experience 
Rating:
5.0

I had a pleasant experience and couldn’t have been happier.

TRACEY SPORTELLO  |  Overall Experience 
Rating:
5.0

Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

Beverly Killough  |  First Impressions 
Rating:
5.0

Very friendly and easy to use web page.

brian ford  |  First Impressions 
Rating:
3.0

I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

MELISSA LEITCH  |  Overall Experience 
Rating:
5.0

Excellent costumer service nice and clear no hidden info

Ricardo Vergara  |  First Impressions 
Rating:
5.0

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

Mary Johnson  |  First Impressions 
Rating:
3.0

To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

ANGEL ALICEA  |  Overall Experience 
Rating:
2.0

Not a good experience at all

Kimberly Hynes  |  First Impressions 
Rating:
1.0

Your employees were rude and disrespectful

Robert Gault  |  Overall Experience 
Rating:
5.0

Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Melissa Grove  |  Overall Experience 
Rating:
5.0

Friendly and honest, they made a stressful time a lot easier

Brian Duffy  |  Overall Experience 
Rating:
5.0

Great customer services.

Brenda Murray  |  First Impressions 
Rating:
5.0

Excellent facility and staff.

David Beach  |  Overall Experience 
Rating:
5.0

Z

Sally Colon  |  Overall Experience 
Rating:
5.0

Very good service.

Brian Kear  |  Overall Experience 
Rating:
2.0

That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

russell richards  |  First Impressions 
Rating:
1.0

Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

Aliyah Faiz-Parker  |  Overall Experience 
Rating:
4.0

No comment

FLORE STALLWORTH  |  Overall Experience 
Rating:
4.0

No comment

FLORE STALLWORTH  |  First Impressions 
Rating:
4.0

I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

DENNIS MATULA  |  Overall Experience 
Rating:
5.0

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

foster thayer  |  First Impressions 
Rating:
5.0

i've had good service each time that I've rented a trailer or storage unit.

Ralph Catasus  |  First Impressions 
Rating:
1.0

As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

William Skislak  |  Overall Experience 
Rating:
5.0

N/A

Emilio Ramos Lopez  |  Overall Experience 
Rating:
5.0

Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

Paul Belansky  |  Overall Experience 
Rating:
5.0

Had a wonderful year

teresa semervil  |  Overall Experience 
Rating:
5.0

Staff was excellent especially Keli

Lewis Reddick  |  Overall Experience 
Rating:
4.0

thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

Tara Mauldin  |  Overall Experience 
Rating:
5.0

It was a great experience working with you guys,you guys are awesome

Serigne Diouf  |  Overall Experience 
Rating:
2.0

Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

kimberly coats  |  Reservation 
Rating:
1.0

Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

michelle larsen  |  Overall Experience 
Rating:
5.0

Great experience

Cal Conner  |  Overall Experience 
Rating:
4.0

Great experience. Nice staff.

ANDREW LEIBA  |  Overall Experience 
Rating:
5.0

Move from California to Florida was great with UHAUL

James Adams  |  Overall Experience 
Rating:
5.0

I still have one more unit its not going anywhere yet.

Teresa Semervil  |  Overall Experience 
Rating:
5.0

The young man (I’m sorry but I didn’t catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Melissa Strait  |  Reservation 
Rating:
5.0

Great people/Great customer service! Thanks!

Brian Langworthy  |  Reservation 
Rating:
5.0

It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Gina Jenkins  |  Overall Experience 
Rating:
5.0

Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility

Deborah Skalstad  |  Overall Experience 
Rating:
2.0

I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons

edward carta  |  Overall Experience 
Rating:
5.0

Would definitely use the storage facilities again.

Karen Clark  |  Overall Experience 
Rating:
4.0

Hall was needing better lighting Isles should reflect unit numbers

Stephen Kaufman  |  Overall Experience 
Rating:
4.0

Great job

shauna dankins  |  Overall Experience 
Rating:
5.0

Very pleased

john moller  |  Reservation 
Rating:
3.0

While they are nice. I dont understand where a 19.95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.

Brian Annis  |  Reservation 
Rating:
5.0

Excellent service

Tracy Appana  |  Reservation 
Rating:
5.0

Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.

Derrick Walton  |  Reservation 
Rating:
1.0

I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.

Alexandra Gonzalez  |  Overall Experience 
Rating:
4.0

Great Customer Service! Clean storage units!

ANDREW LEIBA  |  Reservation 
Rating:
1.0

The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude

samuel dedmon  |  Overall Experience 
Rating:
2.0

The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800

KYLE STANBRO  |  Overall Experience 
Rating:
5.0

We were so pleased and greatful for all the guidance and assistance we recieved

john hess  |  Overall Experience 
Rating:
1.0

Terrible management. Terrible staff. Misplaced our items and didn't care.

greg dillon  |  Overall Experience 
Rating:
1.0

OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

WILLARD HEARIN  |  Reservation 
Rating:
4.0

Kelli was very helpful.

edward carta  |  Reservation 
Rating:
3.0

UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!

Tina Dexheimer  |  Overall Experience 
Rating:
5.0

the only complaint that I would have is not enough staff in the office.

Gertrude FLoyd-Goebel  |  Overall Experience 
Rating:
5.0

Good services

Harlan Lundquist  |  Overall Experience 
Rating:
3.0

I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there

Madeline Rivera  |  Overall Experience 
Rating:
4.0

I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy

Allen Rioux  |  Overall Experience 
Rating:
4.0

very busy long waits

Max Myers  |  Overall Experience 
No reviews have been submitted for this location.

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