Customer Reviews for U-Haul Moving & Storage of Oxford

1,700 reviews

523 Hamric Dr W   Oxford, AL 36203
(Hwy 78 W)

(256) 835-9152

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(256) 835-9152

523 Hamric Dr W
Oxford, AL 36203
(Hwy 78 W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jenna G.  |  Overall Experience 
Rating:
5.0

Have U-Haul inspected by a Certified Mechanic!!!!

Rickey G. 
Rating:
5.0

Customer did not leave a comment.

RICHIE L. 
Rating:
5.0

Teach all workers how to back trucks up.

ELIZABETH D. 
Rating:
4.0

The layout of the facility is difficult to maneuver through with narrow corridors and small areas to pull out of each row. Also difficult and tight areas at the access and outlet gate

Eugene H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Calvin O. 
Rating:
5.0

It's slightly more expensive but honestly, I'll pay for convenience in an industry where it seems you almost have to have a connection to get a unit. I have no complaints. The ladies in the office are always super nice and helpful.

andrew w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

BROOKLYNNE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugh t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
3.0

The check in process was horrible due to company computer issues. However, Theresa was great and was working hard to get us checked in. In the future if the company is going to do computer updates or maintenance, this needs to be done outside of normal business hours.

kismet h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Herbert B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Curtis R. 
Rating:
1.0

They were very short speaking and very unfriendly as if it was a bother to have to deal with you

DOROTHY M. 
Rating:
5.0

Customer did not leave a comment.

buddy n.  |  Overall Experience 
Rating:
5.0

Mrs Theresa and Cindy ( I think that is her namename), were very helpful and accommodating. Thanks to both of them

Shirley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jobeth g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

I have to say, moving from state to state is a nightmare in itself. However, the staff at the location in Oxford, AL on Hamric Drive is the best of your stores out of 4 we had the pleasure of working with. Mrs Theresa in Oxford is an absolute Rockstar! We always noticed her diligence tending to customers and always with a cheerful disposition. She is always buzzing around that lot cleaning, fixing, and helping folks loading or dropping off equipment. I hope your company knows how lucky you are to have employees like her! That's one of the kindest, hard-working reps we've encountered in a long while. She 1000% made our transaction at that location seamless and stress free. Thank you for the outstanding service UHAUL! You rock!!!!!!!!!

Amanda C.  |  Overall Experience 
Rating:
5.0

I can’t remember the ladies name that helped me but you was extremely friendly and very helpful

Crystal H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Everything was great! Love the hours if operation...that comes in handy. Most places close at 5. I'm telling all my friends about this location. Mrs. Teresa, the manager was on top of everything.

pamela S. 
Rating:
5.0

Customer did not leave a comment.

Antoinette Q. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

N/A

RANDY G. 
Rating:
5.0

Rented a new Ford Transit cargo hauler. Drives great, comfortable, clean. Outstanding service.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

amy b.  |  First Impressions 
Rating:
5.0

Very wonderful people working there very helpful

willie g.  |  Overall Experience 
Rating:
1.0

Very rude and unprofessional

Rebecca B. 
Rating:
5.0

Nothing

WILLIE G. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

OCTAVIOUS P. 
Rating:
5.0

Theresa was awesome as well as the clerk who checked me in

jeannie S. 
Rating:
5.0

New owner is very nice.

Monica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL P. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Misty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Keep the outstanding work up . The Lady was very nice. Larry clay

Larry C. 
Rating:
3.0

I accidentally put more gas in the I haul by accident and I ended up paying for almost 2 miles I went over don't understand how that works. But the lady didn't really explain it to me that well.

PATRICK M. 
Rating:
3.0

Customer did not leave a comment.

Arnold S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERRE B. 
Rating:
5.0

This property is too congested you need more additional real estate because you're so busy

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Tanisha P. 
Rating:
5.0

Theresa was absolutely the best. Very friendly and courteous. Always helpful. ✔️

Etta C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila A. 
Rating:
5.0

Very clean and well-maintained facility; simplified move in process. highly recommend

Jayme H.  |  Online Move In 
Rating:
3.0

Too many hidden fees. Never again.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Diane H.  |  Overall Experience 
Rating:
5.0

I want to start by stating the actual pickup location was flawless and helpful. Everything up to this point was a severe disappoint. We reserved a 10" one-way truck and were guaranteed our reservation would be there. The night before we received an e-mail that our order was updated to another location 20 miles further from our location. When we arrived to pickup our truck we were told they didn't have it and called to the previous location - they denied sending our reservation. We were then given the customer service number. The rep we spoke to was super nice and helpful and was able to find us the only other truck available - a 20', twice the size we needed, more than 50 miles away!!! What choice did we have? We finally pick up the new truck - the location in Oxford was super friendly and got us on our way pretty quickly. Still annoyed we lost hours chasing a truck we were guaranteed would be available and the extra costs in gas, etc.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Excellent customer service and friendly staff!

ELLIOTT O. 
Rating:
5.0

N/A

VIRGIL K. 
Rating:
5.0

At checkout and return, all staff went out of their way to make my rental experience convenient. Staff were courteous, professional, and competent.

William P. 
Rating:
5.0

Uhaul is great but I was inconvenienced because the storage unit I reserved was not able, so I had to put my things in two different storage unit at different locations.

Shelia A.  |  First Impressions 
Rating:
5.0

Great job Nicole!

Kenneth N. 
Rating:
3.0

Usually never have issues with this company, but we requested and reserved a 27, only to get a 20/21… this location is a tad bit pricey.

STARVOSE E. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Very helpful

theresa m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
2.0

Well i rented 4 26 ft trucks for June 11,21 a month ahead if time- received one of the four (was able to get get another by accident the day before). Had to then rent another and then rented a 20 footer for the final move (as each had been screwed up iin some fashion) Only to be told they didnt have one and were upgrading me to a 26 footer (at no charge)I WAS-CHARGED BTW! Uhaul absolutely is horrible and literally is awful! !

SHANNON S. 
Rating:
5.0

Nicole, the Assistant Manager at the Oxford Alabama location was so helpful. She went over and beyond to make what is normally a stressful situation be one of ease! She is the best. Go to her if you need any moving needs. Thank Nicole for everything 🙌😊

NICHOLAS E. 
Rating:
5.0

The staff was extremely helpful and went above and beyond as it took over an hour and twenty minutes for me to pick up the trailer I reserved due to a computer program issue.

Shari B. 
Rating:
4.0

Customer did not leave a comment.

SCHURRETTA R. 
Rating:
5.0

The truck wasn't in good condition and even the manager didn't believe us that when we said it kept over heating so she just extended our usage. But they gave us a huge discount for our inconvenience which I very much appreciate.

JAMIE R. 
Rating:
5.0

Nicole made a very stressful day turn into breeze.

Monique D. 
Rating:
3.0

Order was placed on line for a appliance dolly. I expected his to be inside truck. It was not, however what was inside truck and in was charged 10$ for a utility hand truck and blankets. I did not need or want these. I had no idea the appliance dolly was not inside truck and helpers broke the seal in both the blankets and hand truck. I expressed my frustration when returning the truck and was not offered a refund.

Timothy B. 
Rating:
5.0

Nichole was fantastic

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

The staff was amazing!! Super friendly.

Megan D. 
Rating:
4.0

Customer did not leave a comment.

Eugene H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
2.0

POOR CUSTOMER SERVICE

Eugene H. 
Rating:
2.0

Received a call that the truck was not going to be available 2 hours before scheduled pickup time. Was told that there were no other trucks available at this location. Received a call from the scheduling office that there was. 20ft truck available for a in town rental at the same location that I had reserved Arrived to pick up the truck at the scheduled time, the lady said she had to. Clean the truck. The other lady in the office completed the rental. Well after 45 minutes of waiting the truck was finally brought around. With out the reserved hand trucks, furniture pads and dolly. Which had to be brought out. Waiting another 15 minutes. When I finally got home with the truck, when it was opened the truck, the furniture pads were infested with roaches which had basically taken over the back of the truck. Ended up having to purchase roach bombs to treat the truck before it could be used. The pads were unusable and I was told by the location when this was reported that I would receive a credit for the pads since I couldn't use them. This was never applied to the rental. I expected much better service from a Uhaul owned and operated facility.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

TILDA S. 
Rating:
5.0

The place and people and equipment was great your 1800 number is horrible

ELIZABETH H. 
Rating:
1.0

I didn't like how u can't rent for long periods of time , I don't know any one that moves in 2 days

Lasharon J. 
Rating:
5.0

Excellent service and Theresa was excellent

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

DESIREE C. 
Rating:
5.0

Customer did not leave a comment.

bob w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AHMET C. 
Rating:
5.0

Have large trailers on stands to better aid employees hooking up equipment.

Terrence M. 
Rating:
4.0

Customer did not leave a comment.

Rita C. 
Rating:
4.0

Customer did not leave a comment.

SHAWN G. 
Rating:
3.0

Original contract showed a one day rental. I notified the counter person I required two days. She seemed to make some changes in the system and informed me she had changed it to a two day rental. On the morning of the second day I was notified the vehicle was overdue and I needed to immediately contact Uhaul. I called and spoke with someone, explained I was told I had a two day rental and would return it before the two days. The person stated they had changed it to a two day retal. I turned it in before the end of the second day and was told it was late and I had to pay an extra day charge. Although all in covered were nice, I am very frustrated about the miscommunication on what seemed like a simple transaction.

Charles K. 
Rating:
5.0

The customer service was perfect, thx!

derrick s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Hilbert H. 
Rating:
5.0

Not sure, everything went smoothly and the employees were Very courteous and helpful.

JAMES T. 
Rating:
5.0

Extremely friendly and very helpful CSR, or Manager. She made this very easy and quick. Wouldn't change a single thing. 100% satisfied customer.

Victoria H.  |  First Impressions 
Rating:
5.0

Desiree was terrific. There were two people ahead of me when I was there but she did awesome getting us all taken of.

JAROD M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO G. 
Rating:
4.0

Customer did not leave a comment.

GLADYS R. 
Rating:
4.0

When I called this location to see about swapping my drop off location the employee was very helpful in getting me the indo I needed to drop my vehicle off after hours and was polite.

April C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Employee was renting large Cargo trailer first time and had some issues to hook it up but her positive attitude saved the situation.

TIMO L. 
Rating:
5.0

Excellent customer service

Thomas L. 
Rating:
5.0

had to trade out equipment because original truck had a terrible wobble in the front end but was able to swap trucks with no issues. associate was very helpful.

RODNEY G. 
Rating:
5.0

Teresa is great makes any anything u ask for easy and fast! Had to call her after hours and she picked right up and was able fix my problem .

SHANNON S. 
Rating:
5.0

Nothing, I was extremely with the professional and courteous way I was treated and that woman was working her tail off the day I reserved and picked up my car hauler. She is or should be a valued employee and representative for your company.

ROBERT M. 
Rating:
4.0

Truck clean received with a 1/4 tank of fuel, returned with full tank. Could not get credit for the "extra fuel". No policy provision for fuel credit. Steering very sensitive to rough road conditions. Steering dampener on linkage would improve control considerably. Still would recommend this location.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

AVERY S. 
Rating:
5.0

GREAT CUSTOMER SERVICE

DALLAS C. 
Rating:
5.0

Staff and customer service are great.

RON T. 
Rating:
5.0

Na

BARBARA E. 
Rating:
5.0

Customer service was GREAT!

APRIL W. 
Rating:
5.0

Customer did not leave a comment.

STACIE W. 
Rating:
5.0

Customer did not leave a comment.

Pam D.  |  First Impressions 
Rating:
3.0

Truck was leaking watering in two separate spots and my furniture got wet and inside the cab was leaking at the door

JAMES M. 
Rating:
3.0

More front desk help in the morning would be smart since people are generally moving and need to get going. Too slow of a process and only one associate who was 10 min late

MELISSA W. 
Rating:
4.0

Although I had checked in online, their system didn't have it!

GLEN D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

Your employee was rude and disrespectful. I complained to another employee however he was more concerned over leaving than to help me. He did mention that the young lady was and had been a problem and would probably it be there much longer. You should hope so and paying customers aren't going to have the patience I gave her. You have a problem!

JEFFREY H. 
Rating:
1.0

They are attempting to charge me for furniture pads which I did not use

William K. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
3.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Customer did not leave a comment.

tequila m.  |  First Impressions 
Rating:
2.0

Individual could not provide the correct answers to a simple question. When asked how much additional mileage was if I went over the allotted, she responded $20 a mile. When I asked again if she was serious, she responded yes $20 a mile.

John C. 
Rating:
5.0

The manager was awesome! I had to change pick up times twice. She was super nice about it, and very patient. Everything was perfect!

david L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Keep up the good work

Jeffery B. 
Rating:
3.0

Customer did not leave a comment.

CAROL M. 
Rating:
4.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Lisa P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

steven s.  |  First Impressions 
Rating:
5.0

Awesome

Aneshia T.  |  First Impressions 
No reviews have been submitted for this location.

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