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Benjamin SaltzmanCustomer Reviews for U-Haul Moving & Storage of Owings Mills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 1st pod that was delivered had a messed up latch. Some of the older pods probably need to be taken out of commission. The driver, Rhonda Chalk, went out of her way to go back to Owing Mills and bring back a better pod. Great customer service!!
Jeannine DeAngelisI use this location because the Service given has always shown good customer service. Professional. Front desk personnel was a good at multi- tasking. Took time & patience to explain all detailed information. . Made sure other clients waiting were kept informed. I would recommend your facility to family & friends. Kudos !!!
Odessa BryantThe office worked with me to consolidate the move dates and it worked out well. All my things arrived safely. I will definitely use UHaul Pod again if I need a move.
Melissa JAIVINCustomer before me requested the same vehicle that I need. Didn’t have anymore. Gave him upgrade for reduced price. Would not honor me the same. Also gas was not full but said it was. I should had taken a picture. I filled it up anyway. Just poor management. Especially the owner.
Donald BeyThe staff was very helpful when hooking up answer all questions I had
Paul CroweKeep hiring employees like the two men who assisted me. I’ve rented from U Haul in the past and this was the smoothest from start to finish. Thank you so much!
patrease mackThe boxes are cheap and ripped easily. Even when not heavy. The tape didn’t stick. Had to go buy scotch brand packing tape. I really wasted a lot of money on the supplies.
Laura StockdaleAlbert is a Great Sales Rep
wyatt howellIt was great service.
Keith VernonGreat experience!! Starting with the phone call that I made to inquire about availability to my visit to pick up the rental to the drop off lane, awesome experience. I typically go to the Red Run location but this may be my go-to location moving forward!
stacia johnsonHave no idea of the cost? How do I find out?
DAVID CAPLEVery good experience. love this location
Rodnita MoultonThe only reason why I gave them average because I am used to them bring the truck up, and I had to do my own inspection without an associate and take pictures. the gas was not set right. the pictures of the truck what here on the log was blurry and I had to take lots of pictures to show the damage that was on the truck prior to myself driving it and its time consuming as I do not want to get charged for things that I did not do. Also, I did not ask for moving pads or a dolly and it was already in the back of the truck, and I had to remove the dolly to fit the items in the truck. so I had to break the green tag to move it out of the way taking more time than anticipated. also, the bag of moving blankets hanging was in the way as well. If I did not order it, please do not put it on the truck.
Marie AndrackiRented from location multiple times and best location in all of Baltimore. Highly recommend .
Brandon HidalgoGas needle was incorrect. App was not working properly to note corrections. Representative initialed my statement. Upon returning different Representative stated nothing he could due regarding the gas.
Robert MYERSThe manager tried to charge my card numerous time without permission. I am filing a lawsuit against U-HAUL because of his actions.
Charles GrimesNothing as of right now. My overall experience five ⭐️⭐️⭐️⭐️⭐️😊
Justine WrightReturning of the vehicle automatically shut down prior to my completing the process online. Using the app to return the vehicle failed to work at all. Therefore, I have no idea what my final bill is. Waited 15 minutes alone in the storefront for someone to assist me in checking out a vehicle eventhough I had a 6:00 pickup time.
Rochelle Harley Rochelle HarleyWould be very nice if you could speed up the drop off time.
johnny jonesI had the best experience at this location. The exceptional level of customer service was unmatched. I would go out of my way to use this U-Haul location again, truly the best.
Meghan McNamaraPhillip and Al helped me out and this is the best U haul I have used.
Ricardo TrinidadHelpful staff
Kenneth SchiebelThe men working were very friendly and very helpful. I will absolutely use them again.
shyanne madisonKeep up the good service!
Bonnie McCraeKeep doing what you’re doing. I thought everything when very well. I’m pleased.
Ruth AllenWorked out great. Was able to get everything in one trip. Thanks
Chequita BattleOutstanding service. Was able to accommodate us last minute. Made the process so seamless and professional. If I ever need to rent again. I will only think of this location.
Rosemary BurrellGet your website working for check in
Carole LeeStaff very friendly and informative but equipment didn’t seem to be checked at all.
Makia SkibaNothing everything went well
Albert WalkerAmazing Customer Service. Thank you so much for all the help today.
Brandie BennettNothing, everything was great, especially the employee that serviced me. He is very good and very pleasant and efficient.
Nachum PfefferThey charged me an extra $350nfor damage/missing items. No damage to the truck and no equipment other than the truck was rented to be missing
James WildyFor Brad to be the owner he should work on professionalism and mannerisms. Very unwelcoming energy and you practically had to beg for help
Rachquel BellotThe transport and facility was wonderful with easy access and excellent hours of operation. The power plant on the truck was well up to the task at hand. Equipment was available on short notice and the price point was acceptable as well.
Damien DickersonGood location easy drop off
ANDREW HOLICKAll good , team members are always very friendly and helpful
JAMAL SULEYMANStaff was courteous and helpful
Shawn WattsMake sure u check the truck keys and it should be 2 keys
paula taylorI drove 42 mile and it took 10 gallons of gas which is very bad I will never get a uhal again
Sridhar NakirikantyEverything was wonderful as usual, continue to do the good work.
Wayne ChisholmVery quick and easy!
Drew Elings