Customer Reviews for U-Haul Moving & Storage of Owings Mills

346 comentarios

10425-10431 and 10435 Reisterstown Rd   Owings Mills, MD 21117

(443) 213-0999

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(443) 213-0999

10425-10431 and 10435 Reisterstown Rd
Owings Mills, MD 21117

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Not much it was very seamless and easy to do.

ALBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester R. 
Clasificación:
4.0

I recommend that the employees greet customers as they come through the door.

Morgann T. 
Clasificación:
5.0

Randy and Megan were awesome. Very helpful. Great customer service.

Monica D. 
Clasificación:
1.0

Uhaul arrived a day late dropping off our UBox putting us way behind schedule. Then, they were a day late picking it back up (mechanical issues) and the persons moving in complained as it blocked the driveway/garage and they couldn't unload. It was then 5 days late (over 1 month later) arriving to Arizona!! We were also told that we would be able to borrow a ball to tow it to our home and back and upon arrival to the Uhaul facility we were told that we would have to purchase one? Terrible!! We have always used PODS and unless Uhaul rectifies this horrible moving experience for us, we will go back to using them again! This was incredibly expensive for us to go through all that we did and expect more of a compensation!

Angie R. 
Clasificación:
5.0

General Manager was great!

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALANE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

The guys at this location are friendly and ready to assist. Feels great to be treated with great customer service! Not sure if I will need services from this location again, but If I do, this will be my first stop! Thanks again

PRENDIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerri P. 
Clasificación:
5.0

Easy process, great equipment. Made moving day go smoothly!

Celia C. 
Clasificación:
5.0

Megan is absolutely amazing. Great job having her as part of your team!

EDUARDO S. 
Clasificación:
5.0

The team member that helped me rent the vehicle was friendly, efficient, and very knowledgeable. She was patient and kind even when I asked all my questions and bumbled around. ¡Gracias!

STEPHANIE H. 
Clasificación:
5.0

Excellent service.

Vincent S. 
Clasificación:
4.0

I made the reservation at the Red Run Blvd location and when I got to that location I was informed I had to pick of the truck from another location. I had received emails and text messages all week leading up to the rental but no one informed me of the location change

LLEWELLYN T. 
Clasificación:
5.0

Nice experience. Thank you!

LINAS P. 
Clasificación:
5.0

The app didn't work at all when I tried to return the truck. After an hour I just gave up, I want a partial refund for you guys knowingly putting out an app that didn't work without disclosing it. And don't try to say you didn't know because your app reviews beg to differ.

Eric S. 
Clasificación:
2.0

The truck was 2 hours late being returned by the person before us which cost us an unnecessary added 2 hours of paying movers to total $240. Then we were still charged $20 for the after hours return fee. So, this location cost us $260 that was not part of our moving budget, nor was it our fault. We will not rent from here again nor will we recommend it.

WILLIAM E. 
Clasificación:
5.0

Great Experiance! Great Staff! Solid equipment! Easy!

TODD N. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRENDIS B. 
Clasificación:
5.0

The office was spotless, everyone was helpful and friendly!

David C. 
Clasificación:
5.0

Nothing about the owings mills location. The customer service was excellent there. Customer service sent me wrong location to pick up trailer when I booked. Very disappointed.

DIANA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEXTON B. 
Clasificación:
5.0

Nice people. Always willing to accommodate. Gracias.

Tina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB M. 
Clasificación:
5.0

Very encouraging and friendly

SAMUEL O. 
Clasificación:
5.0

The staff was very friendly and nice. He was very professional and had excellent customer service. I think his name was Albert.

TERESA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE W. 
Clasificación:
5.0

The employee who took care of my rental was AWESOME. He explained everything to me, walked me out to the trucks, and instructed me on the start and end policies. When I returned the rental, he took it and I received an email receipt within 10-15 minutes of returning. So awesome. Highly recommend! The van I rented was clean and ran perfectly

REEBA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

This was the fastest I have ever gotten in and out with our reserved rental. I was impressed! This is, by far, the best experience I've had coming from 25 years of using uhaul. Thank you for making it so easy!

ERICK K. 
Clasificación:
5.0

Everything Perfect as is.Iam a Weekly Corporate Customer and Customer Service is always Excellent.

Bernard H. 
Clasificación:
4.0

The online process was awful. Every time I tried to log in the system could not locate my rental. At 9pm in the rain the last thing I needed was for the online system to malfunction when I was attempting to return the van

AMARIS J. 
Clasificación:
4.0

The location and people were incredible, but I was very disappointed in my overall experience with Uhaul

ALAN-MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mal M. 
Clasificación:
5.0

Best U-Haul location I've ever used and the 24/7 pick up/ drop off was easy, I'd use it again

Alston W. 
Clasificación:
4.0

Have more Associates to help. The one guy was all by himself. He was really professional. But, he had to rush . He had to move vehicles and wait on people.

BEVERLY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerem K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
4.0

I booked my pick up (26' truck and trailer) nearly a month in advance, but had to drive to two different locations to pick them each up. Also, my pick up times, which were very planned, we're not honored and if it wasn't for Damien, idk if my trailer would have ever been attached and loaded. Other than this, I had a great experience, as miles were added to the trip for the inconvenience of traveling to pick things up. Overall, everything was in good condition and made it all the way across the country without issues, and for that I'm thankful.

Chad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDOLPH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

xinrong M. 
Clasificación:
5.0

Very professional, courteous and helpful staff.

MICHAELW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

Excelente ubicación

LATONGA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
3.0

They did not have the truck I needed and no one from u-haul contacted me prior to my arrival. However, they did get me a smaller truck. The after hour check-out process has gotten extremely long. After a long day of moving, a lot of those steps are tiresome and unnecessary.

TREVOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD G. 
Clasificación:
5.0

The Best office, the best customer service and helpful hardworking people 👍 Thanks!

TIMUR C. 
Clasificación:
5.0

Very quick in and out. Staff very quickly unhitched the trailer.

JAMES F. 
Clasificación:
5.0

Timothy was very kind, patient, and thorough. Good follow up.

MYRA K. 
Clasificación:
3.0

Rental was easy enough. Customer service was good. Lot was under construction that very morning so it was tight in there. Also other vans had been broken into the night before so I had to check my own van to see if it was damaged.

Zachary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARISSA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARNABAS E. 
Clasificación:
3.0

I would like your guys inspection the trucks before the customer take out, because on my service truck,it was in very bad condition, I request on road assistance yesterday, the truck shut up on the red light and 1 hour later the send me the assistance

RAUL G. 
Clasificación:
5.0

The Best equipment, The Best service! You're the Best!!!)))) Thanks! ðŸ'ðŸ'ðŸ'

TIMUR C. 
Clasificación:
5.0

The guy who helped me was very pleasant.

Jada D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLUMIDE M. 
Clasificación:
4.0

Delivery of Uboxes went without a hitch. The other end was the issue.

Randy P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johari T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES C. 
Clasificación:
2.0

The gentleman behind the counter had on a tank top as if hexwas going to the beach. Extremely ghetto. Trucm was beat to hell. Just a mess

JONATHAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMEEL N. 
Clasificación:
3.0

I noticed I was Over charged for gas when I returned the vehicle with the same amount it was given to me.

Ismari G. 
Clasificación:
4.0

Manager at this location went above and beyond to help when a box was not ready when it was supposed to be and had it delivered to our home later same day

Shawn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD E. 
Clasificación:
5.0

Ensure that the six furniture pads requested and paid for are included in the vehicle. Also, Remove the charge of the furniture pads that were not received. Everything else was great.

Rochelle H. 
Clasificación:
5.0

Picking up my rental was the easiest part of this hectic day. Thank you guys.

Louis C. 
Clasificación:
5.0

Everything went off very smoothly.

DAVID C. 
Clasificación:
5.0

The computer checkin system is unreliable at no fault to staff. This is the 2nd time I've encountered this problem at this location. It isn't episodic but chronic. ☹️

JAYE K. 
Clasificación:
4.0

See above comments

ALEXIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARLEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent K. 
Clasificación:
5.0

I had a great experience with UHaul.

ALAN G. 
Clasificación:
4.0

Very please

DONALD A. 
Clasificación:
4.0

Good experience

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXANNE T. 
Clasificación:
5.0

The guys where friendly and very helpful

GEORGE D. 
Clasificación:
5.0

Everything was easy and perfect. The van was spotless!

LURLINE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAISHA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie J. 
No se han enviado comentarios para esta ubicación.

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