Customer Reviews for U-Haul Moving & Storage of Owings Mills

1,256 reviews

10425-10431 and 10435 Reisterstown Rd   Owings Mills, MD 21117

(443) 213-0999

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(443) 213-0999

10425-10431 and 10435 Reisterstown Rd
Owings Mills, MD 21117

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Benjamin Saltzman 
Rating:
5.0

Customer did not leave a comment.

Cheryl Stokes 
Rating:
5.0

The 1st pod that was delivered had a messed up latch. Some of the older pods probably need to be taken out of commission. The driver, Rhonda Chalk, went out of her way to go back to Owing Mills and bring back a better pod. Great customer service!!

Jeannine DeAngelis 
Rating:
5.0

I use this location because the Service given has always shown good customer service. Professional. Front desk personnel was a good at multi- tasking. Took time & patience to explain all detailed information. . Made sure other clients waiting were kept informed. I would recommend your facility to family & friends. Kudos !!!

Odessa Bryant 
Rating:
5.0

The office worked with me to consolidate the move dates and it worked out well. All my things arrived safely. I will definitely use UHaul Pod again if I need a move.

Melissa JAIVIN 
Rating:
3.0

Customer before me requested the same vehicle that I need. Didn’t have anymore. Gave him upgrade for reduced price. Would not honor me the same. Also gas was not full but said it was. I should had taken a picture. I filled it up anyway. Just poor management. Especially the owner.

Donald Bey 
Rating:
5.0

Customer did not leave a comment.

Si Gao 
Rating:
5.0

Customer did not leave a comment.

Omar Hunt 
Rating:
5.0

Customer did not leave a comment.

Mary Heyward 
Rating:
5.0

The staff was very helpful when hooking up answer all questions I had

Paul Crowe 
Rating:
5.0

Keep hiring employees like the two men who assisted me. I’ve rented from U Haul in the past and this was the smoothest from start to finish. Thank you so much!

patrease mack 
Rating:
3.0

The boxes are cheap and ripped easily. Even when not heavy. The tape didn’t stick. Had to go buy scotch brand packing tape. I really wasted a lot of money on the supplies.

Laura Stockdale 
Rating:
5.0

Albert is a Great Sales Rep

wyatt howell 
Rating:
5.0

Customer did not leave a comment.

Anoop Madhusoodhanan Nair 
Rating:
5.0

Customer did not leave a comment.

Justin Murdock 
Rating:
5.0

Customer did not leave a comment.

kevin fuentes 
Rating:
4.0

Customer did not leave a comment.

Dolores CROWE 
Rating:
5.0

Customer did not leave a comment.

Louis Alvarado 
Rating:
5.0

Customer did not leave a comment.

Guillaume Darcheville 
Rating:
4.0

Customer did not leave a comment.

Henry Feller 
Rating:
5.0

Customer did not leave a comment.

Natasha Bailey 
Rating:
4.0

It was great service.

Keith Vernon 
Rating:
5.0

Customer did not leave a comment.

Richard Allen 
Rating:
5.0

Great experience!! Starting with the phone call that I made to inquire about availability to my visit to pick up the rental to the drop off lane, awesome experience. I typically go to the Red Run location but this may be my go-to location moving forward!

stacia johnson 
Rating:
4.0

Have no idea of the cost? How do I find out?

DAVID CAPLE 
Rating:
5.0

Customer did not leave a comment.

Hai Pham 
Rating:
4.0

Customer did not leave a comment.

Marie Andracki 
Rating:
3.0

Customer did not leave a comment.

lARRY bOWERS 
Rating:
5.0

Very good experience. love this location

Rodnita Moulton 
Rating:
3.0

The only reason why I gave them average because I am used to them bring the truck up, and I had to do my own inspection without an associate and take pictures. the gas was not set right. the pictures of the truck what here on the log was blurry and I had to take lots of pictures to show the damage that was on the truck prior to myself driving it and its time consuming as I do not want to get charged for things that I did not do. Also, I did not ask for moving pads or a dolly and it was already in the back of the truck, and I had to remove the dolly to fit the items in the truck. so I had to break the green tag to move it out of the way taking more time than anticipated. also, the bag of moving blankets hanging was in the way as well. If I did not order it, please do not put it on the truck.

Marie Andracki 
Rating:
4.0

Customer did not leave a comment.

Wendy Fitzgerald 
Rating:
5.0

Rented from location multiple times and best location in all of Baltimore. Highly recommend .

Brandon Hidalgo 
Rating:
5.0

Customer did not leave a comment.

Gregory Dunston 
Rating:
4.0

Gas needle was incorrect. App was not working properly to note corrections. Representative initialed my statement. Upon returning different Representative stated nothing he could due regarding the gas.

Robert MYERS 
Rating:
5.0

Customer did not leave a comment.

Tabitha Parks 
Rating:
1.0

The manager tried to charge my card numerous time without permission. I am filing a lawsuit against U-HAUL because of his actions.

Charles Grimes 
Rating:
5.0

Customer did not leave a comment.

santo padula 
Rating:
5.0

Customer did not leave a comment.

Kari Curotto 
Rating:
4.0

Customer did not leave a comment.

DONALD SPENCE 
Rating:
5.0

Customer did not leave a comment.

John Campbell 
Rating:
5.0

Customer did not leave a comment.

Tina Karavedas 
Rating:
5.0

Nothing as of right now. My overall experience five ⭐️⭐️⭐️⭐️⭐️😊

Justine Wright 
Rating:
3.0

Returning of the vehicle automatically shut down prior to my completing the process online. Using the app to return the vehicle failed to work at all. Therefore, I have no idea what my final bill is. Waited 15 minutes alone in the storefront for someone to assist me in checking out a vehicle eventhough I had a 6:00 pickup time.

Rochelle Harley Rochelle Harley 
Rating:
4.0

Would be very nice if you could speed up the drop off time.

johnny jones 
Rating:
5.0

I had the best experience at this location. The exceptional level of customer service was unmatched. I would go out of my way to use this U-Haul location again, truly the best.

Meghan McNamara 
Rating:
3.0

Customer did not leave a comment.

Jonathan Short 
Rating:
5.0

Phillip and Al helped me out and this is the best U haul I have used.

Ricardo Trinidad 
Rating:
5.0

Helpful staff

Kenneth Schiebel 
Rating:
5.0

Customer did not leave a comment.

Sherry Bradsher 
Rating:
4.0

Customer did not leave a comment.

Deneir Anderson 
Rating:
5.0

Customer did not leave a comment.

Stephen Buckley 
Rating:
5.0

Customer did not leave a comment.

Bryan Kornreich 
Rating:
5.0

Customer did not leave a comment.

Horatio Watkins 
Rating:
4.0

Customer did not leave a comment.

Tyus Johnson 
Rating:
4.0

Customer did not leave a comment.

Charles Turner 
Rating:
5.0

The men working were very friendly and very helpful. I will absolutely use them again.

shyanne madison 
Rating:
5.0

Customer did not leave a comment.

Latasha Mcclendon 
Rating:
3.0

Customer did not leave a comment.

Tennisha Wright 
Rating:
5.0

Keep up the good service!

Bonnie McCrae 
Rating:
5.0

Keep doing what you’re doing. I thought everything when very well. I’m pleased.

Ruth Allen 
Rating:
2.0

Customer did not leave a comment.

TARIQ HAQUE 
Rating:
5.0

Customer did not leave a comment.

Julio Rivas 
Rating:
5.0

Worked out great. Was able to get everything in one trip. Thanks

Chequita Battle 
Rating:
5.0

Customer did not leave a comment.

Tonica Henry 
Rating:
5.0

Customer did not leave a comment.

brad mahan 
Rating:
5.0

Outstanding service. Was able to accommodate us last minute. Made the process so seamless and professional. If I ever need to rent again. I will only think of this location.

Rosemary Burrell 
Rating:
2.0

Get your website working for check in

Carole Lee 
Rating:
5.0

Customer did not leave a comment.

Scott Downing 
Rating:
3.0

Staff very friendly and informative but equipment didn’t seem to be checked at all.

Makia Skiba 
Rating:
5.0

Nothing everything went well

Albert Walker 
Rating:
5.0

Amazing Customer Service. Thank you so much for all the help today.

Brandie Bennett 
Rating:
5.0

Nothing, everything was great, especially the employee that serviced me. He is very good and very pleasant and efficient.

Nachum Pfeffer 
Rating:
1.0

They charged me an extra $350nfor damage/missing items. No damage to the truck and no equipment other than the truck was rented to be missing

James Wildy 
Rating:
5.0

Customer did not leave a comment.

Cassandra Harris 
Rating:
1.0

Customer did not leave a comment.

Alla Miller 
Rating:
5.0

Customer did not leave a comment.

Henry Feller 
Rating:
5.0

Customer did not leave a comment.

Rochelle Harley 
Rating:
5.0

Customer did not leave a comment.

KAMRAN JAHANGIR 
Rating:
3.0

For Brad to be the owner he should work on professionalism and mannerisms. Very unwelcoming energy and you practically had to beg for help

Rachquel Bellot 
Rating:
5.0

Customer did not leave a comment.

Charissa Elebra 
Rating:
5.0

Customer did not leave a comment.

RYAN FAN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BLOW 
Rating:
5.0

Customer did not leave a comment.

john baker 
Rating:
5.0

The transport and facility was wonderful with easy access and excellent hours of operation. The power plant on the truck was well up to the task at hand. Equipment was available on short notice and the price point was acceptable as well.

Damien Dickerson 
Rating:
5.0

Customer did not leave a comment.

Michael Feder 
Rating:
4.0

Good location easy drop off

ANDREW HOLICK 
Rating:
5.0

All good , team members are always very friendly and helpful

JAMAL SULEYMAN 
Rating:
5.0

Staff was courteous and helpful

Shawn Watts 
Rating:
5.0

Make sure u check the truck keys and it should be 2 keys

paula taylor 
Rating:
5.0

Customer did not leave a comment.

Mindy Lipsey 
Rating:
5.0

Customer did not leave a comment.

DENIS PRUSH 
Rating:
4.0

I drove 42 mile and it took 10 gallons of gas which is very bad I will never get a uhal again

Sridhar Nakirikanty 
Rating:
5.0

Everything was wonderful as usual, continue to do the good work.

Wayne Chisholm 
Rating:
5.0

Customer did not leave a comment.

Keith Jones 
Rating:
5.0

Customer did not leave a comment.

Mariah Byam 
Rating:
5.0

Customer did not leave a comment.

Alexandra Laya 
Rating:
5.0

Customer did not leave a comment.

James Roberts 
Rating:
5.0

Customer did not leave a comment.

LEO KUTIN 
Rating:
5.0

Very quick and easy!

Drew Elings 
Rating:
5.0

Customer did not leave a comment.

chengen li 
No reviews have been submitted for this location.

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