Customer Reviews for U-Haul Moving & Storage of Owings Mills

420 comentarios

10425-10431 and 10435 Reisterstown Rd   Owings Mills, MD 21117

(443) 213-0999

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(443) 213-0999

10425-10431 and 10435 Reisterstown Rd
Owings Mills, MD 21117

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J. 
Clasificación:
5.0

No comments

GLENESE S. 
Clasificación:
5.0

Never have a problem when I go there these treat you all the same with respect no matter what color you are I love going to U-Haul

TYRONE L. 
Clasificación:
5.0

It was 1000% perfect No problems Staff was great

SCOTT F. 
Clasificación:
4.0

Equipment trailer had a leak and warped(put hole in) our 60' TV box. Unclear if effected TV yet.

GREGORY D. 
Clasificación:
2.0

Empty crate was not picked up on scheduled day, there were mice in my crate, and then the delivery rates were double what I originally signed up for, from $99 to $199. Stacey was able to only charge $99 after taking with them, which I am thankful for. But that is wrong to double rates like that!

Jennifer H. 
Clasificación:
5.0

Excellent customer service!

MARK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANIKANICOLE V. 
Clasificación:
3.0

El cliente no dejó un comentario.

WAYNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
4.0

The only complaint I have is that I did not order furniture pads or a dolly and they were already in the vehicle and no seal on them and we got charged for using them

DONALD W. 
Clasificación:
5.0

Unionize the workers

Jeremy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

leila D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA A. 
Clasificación:
5.0

Stay safe

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN K. 
Clasificación:
3.0

My reservation was moved to another location two days beforehand. It's my understanding that I ordered a furniture dolly. When I got to pick-up the people behind the counter said dollies get given out as they come in and they were out. That left me in a lurch. When I dropped the truck off I was 1/16th off and got dinged for $10. It is what it is, it if a friend asks…

SEAN O. 
Clasificación:
5.0

Had an issue returning vehicle after hours, I called customer service 51 people ahead of by the time the call was returned we were home

WINETTA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack B. 
Clasificación:
5.0

I had originally made the reservation for a more convenient location and my reservation was changed to the Owings Mills location without anyone calling me to explain. I would have appreciated a phone call.

CURTIS M. 
Clasificación:
4.0

keep up good work

CAREY B. 
Clasificación:
5.0

The pickup- location was actually the 2nd pick-up location. My first pick-up location was actually Baltimore. I was supposed to rent a 10ft truck from 5129 Reistertown Rd at 4pm. The keys were in a lock box, and no one had the key combination and the person in charge of truck pick-up was missing in action. So, I had to go to a different location.

VANITA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CANDIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank W. 
Clasificación:
5.0

Outstanding customer service. Very personable

Michele G. 
Clasificación:
5.0

Absolutely BEST staff

MICHELE G. 
Clasificación:
4.0

The truck is aging it needs overhauling or replacement though it's clean inside out.

OLATUNJI O. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
5.0

Just make sure that you have all the dolley and pads! The guys were friendly, efficient and fun. They helped make the process easy, and allayed any fears I had about the equipment. ¡Gracias!

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY W. 
Clasificación:
5.0

Hire more people like Albert!!!!

CONRAD K. 
Clasificación:
5.0

Nada

TATIANA G. 
Clasificación:
5.0

I want to thank Randy Carr, General Manager at the Owings Mills location. He was very helpful in getting the rental ready to go and also very flexible in case my return time changed. A great job!

GARY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHI T. 
Clasificación:
4.0

The climate control (AC) was not working on the day I moved out.

NEIL V. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARA P. 
Clasificación:
1.0

I went to the gas station one block away from the facility and put over the required amount of gas in and was still charged for gas. And also no one mentioned a after hours fee. So I had multiple unexpected charges after returning the truck to the drop off location.

MONIQUE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

REBECCA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

Equipment was clean, however alignment was out of spec and transmission was not shifting properly -should be checked.

Stephen R. 
Clasificación:
5.0

No complaints

Jemal J. 
Clasificación:
4.0

Overall a good experience at this location, In and out in a reasonable amount of time and very polite. Would rent from this location again.

Mark C. 
Clasificación:
4.0

I reserved for Eldersburg, then the confirmation said Owings Mills. Should be more clear up front. The staff member working at Owings Mills was helpful.

Louis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith C. 
Clasificación:
3.0

U-Haul app wasn't working well. Was frozen after only part-way through check out. Needed to call customer service, which took awhile.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY S. 
Clasificación:
5.0

The Maryland location is far and away better than the NJ location. Reason #5,987 why folks are leaving NJ by the thousands!

Paul V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

No improvement needed. Your service was awesome!

TARA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
2.0

The dolly I ordered was not included in the van

Alia B. 
Clasificación:
4.0

?

PATRICIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebonee T. 
Clasificación:
4.0

I didn't have the truck for kore than 15 hrs but I was charged for 2 days. I was also charged for fuel when I put the fuel back to what it was. I'm not using this service anymore

Nwamaka B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD S. 
Clasificación:
5.0

My experience here was absolutely perfect! I have never had such a positive experience at U-Haul prior to today. I would definitely recommend this location to all of my family and friends.

KELLI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaSean G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard Q. 
Clasificación:
5.0

Excellent service of the men in front desk. A++++++++

JUAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Not much it was very seamless and easy to do.

ALBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester R. 
Clasificación:
4.0

I recommend that the employees greet customers as they come through the door.

Morgann T. 
Clasificación:
5.0

Randy and Megan were awesome. Very helpful. Great customer service.

Monica D. 
Clasificación:
1.0

Uhaul arrived a day late dropping off our UBox putting us way behind schedule. Then, they were a day late picking it back up (mechanical issues) and the persons moving in complained as it blocked the driveway/garage and they couldn't unload. It was then 5 days late (over 1 month later) arriving to Arizona!! We were also told that we would be able to borrow a ball to tow it to our home and back and upon arrival to the Uhaul facility we were told that we would have to purchase one? Terrible!! We have always used PODS and unless Uhaul rectifies this horrible moving experience for us, we will go back to using them again! This was incredibly expensive for us to go through all that we did and expect more of a compensation!

Angie R. 
Clasificación:
5.0

General Manager was great!

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALANE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

The guys at this location are friendly and ready to assist. Feels great to be treated with great customer service! Not sure if I will need services from this location again, but If I do, this will be my first stop! Thanks again

PRENDIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerri P. 
Clasificación:
5.0

Easy process, great equipment. Made moving day go smoothly!

Celia C. 
Clasificación:
5.0

Megan is absolutely amazing. Great job having her as part of your team!

EDUARDO S. 
Clasificación:
5.0

The team member that helped me rent the vehicle was friendly, efficient, and very knowledgeable. She was patient and kind even when I asked all my questions and bumbled around. ¡Gracias!

STEPHANIE H. 
Clasificación:
5.0

Excellent service.

Vincent S. 
Clasificación:
4.0

I made the reservation at the Red Run Blvd location and when I got to that location I was informed I had to pick of the truck from another location. I had received emails and text messages all week leading up to the rental but no one informed me of the location change

LLEWELLYN T. 
Clasificación:
5.0

Nice experience. Thank you!

LINAS P. 
Clasificación:
5.0

The app didn't work at all when I tried to return the truck. After an hour I just gave up, I want a partial refund for you guys knowingly putting out an app that didn't work without disclosing it. And don't try to say you didn't know because your app reviews beg to differ.

Eric S. 
Clasificación:
2.0

The truck was 2 hours late being returned by the person before us which cost us an unnecessary added 2 hours of paying movers to total $240. Then we were still charged $20 for the after hours return fee. So, this location cost us $260 that was not part of our moving budget, nor was it our fault. We will not rent from here again nor will we recommend it.

WILLIAM E. 
Clasificación:
5.0

Great Experiance! Great Staff! Solid equipment! Easy!

TODD N. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRENDIS B. 
Clasificación:
5.0

The office was spotless, everyone was helpful and friendly!

David C. 
Clasificación:
5.0

Nothing about the owings mills location. The customer service was excellent there. Customer service sent me wrong location to pick up trailer when I booked. Very disappointed.

DIANA B. 
No se han enviado comentarios para esta ubicación.

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