Customer Reviews for U-Haul Moving & Storage of Overbrook

Rating:

2.0

I normally have no issues when renting from Uhaul or this location. This time was a big exception! If I did recommend this location, I'd give a strong warning to double check the vehicle before leaving the rental site.

Rating:

5.0

on the receipt I think I saw the name of the person who helped me this morning, Kalela P, thank you! a great experience overall, easy and convenient

Rating:

5.0

No answer

Rating:

1.0

Better customer service and accurate pricing. I never drove over 300 miles just going to manayunk and germantown ave!

Rating:

4.0

Nice and easy for what you need

Rating:

5.0

I’ve been dealing with this location for a while and have seen personnel turnovers. I thought I was being well taken care of before with the previous crew, but this crew, quite attentive, clearly professional. Constantly improving the customer experience.

Rating:

4.0

Customer Service was excellent. - Kaleia went above and beyond to ensure everything worked out well

Rating:

4.0

Just started will let you know as I progress.

Rating:

1.0

Really should work on customer service and interaction.

Rating:

4.0

Great service so far

Rating:

5.0

Amazing service

Rating:

3.0

The truck smelled like weed, cannabis, marijuana.

Rating:

4.0

The staff at the Uhaul on 61st and Lancaster Ave are very courteous, service oriented, and kind. They go out of their way to maintain a great customer service attitude even with difficult customers. They are very patient, accommodating, assuring that your items are safe. They take very good, great care of the facility and I cannot stress enough that they how their customer service and care is always on point no matter how they are feeling or may be going through. Thank you to them for their time and efforts old and new employees.

Rating:

5.0

Customer service was friendly and efficient.

Rating:

5.0

Keep that morning crew

Rating:

3.0

Work on customer service

Rating:

2.0

Just make sure the cabin of the truck is properly cleaned before it being rented

Rating:

1.0

$1.75 per mile, I use uhaul long time ago and never see this price

Rating:

4.0

The storage access hours could be a little longer. I know I can get 24 hours if I pay extra but I don't have that kind of money.

Rating:

5.0

Great customer service, very helpful and pleasant.

Rating:

1.0

Have more friendly staff not thugs who ask you do you have a problem and use profanity towards you.

Rating:

5.0

We had a great experience renting our unit with this location.

Rating:

5.0

The customer service was great.

Rating:

5.0

The Women at the location went above and beyond and helped me and my dad set up the tow for my car for our long drive from Philadelphia to Ohio!

Rating:

5.0

Truck can be wiped down between customers!

Rating:

5.0

Nothing

Rating:

5.0

she’s an amazing employee keep her !

Rating:

4.0

Great customer service

Rating:

5.0

Staff is friendly, prompt, and informative. Great Uhaul experience.

Rating:

5.0

This lactation was wonderful .

Rating:

5.0

Customer service was great. Everyone was very nice and friendly.

Rating:

5.0

Service is good , hard to improve.

Rating:

1.0

They lied and claimed that I didn’t put the gas back where it was that they had to charge me an additional 42.00 but the gas wasn’t where they said it was but because I didn’t take a picture of it there was no way to prove that I was telling the truth

Rating:

5.0

Dontay was so kind and helpful. It was greatly appreciated!

Rating:

5.0

the person who helped us was wonderful

Rating:

5.0

The truck was horrible in terms of driving the vehicle. It didn’t drive well it cut off a few times . We were praying it didn’t break down. Really need a lot of work for safety of driver n those on the road. I need to rent again Friday but sceptical

Rating:

2.0

Uhaul Central told the lady there to accept my return and she didn't want to listen

Rating:

5.0

Easy check in and out, friendly service, great vehicle

Rating:

5.0

Keep up the good work

Rating:

2.0

I received a track on E this caused an inconvenience to not only myself but to the moving team helping whom I had to bay to extend the time for an additional 15/20 minutes

Rating:

1.0

After being patient during check in for the truck . Rep/Young lady became rude with me because I asked her to show me where the truck was located. She yelled and pointed in direction of several other U-Haul trucks /in the direction of her finger!! Long check in and rude customer service . Will do everything via of app and pick up at another location. In the county !!

Rating:

4.0

The 2 employees in the store at time of pick up were very helpful and knowledgeable. Excellent customer service that they presented. They should be recognized for that. Thank you

Rating:

5.0

I don't know why I was charged for two gallons of gas, when I put it back right where I started? 🤔 I think I paid enough for two days rental,,,$150 +,,, the fees are ridiculous,,,a $40 rental ends up 4x that,,, is it your practice to squeeze out $7 more from people???? I would appreciate you putting something back on my card! It's the decent thing to do!

Rating:

2.0

Extremelyyyyy slow

Rating:

5.0

Great staffs and excellent service

Rating:

4.0

Very helpful staff

Rating:

5.0

Nothing, everything was done well.

Rating:

5.0

This was the second time I used this location and when I say outstanding service, they went above and beyond to help me make this move easy. When I first moved in I had a horrible experience where I pick up my truck but they made it everything that happened earlier go away with the friendly, welcoming, funny personality.

Rating:

5.0

FOR NEW CUSTOMERS THE KEY DROP METHOD SHOULD BE EXPLAINED MORE THOROUGHLY BEFORE RECEIVING THE KEYS FOR RENTAL. I DIDNT KNOW I HAD TO TAKE A PICTURE OF THE MILEAGE & BARCODE OF LOCATION WITHIN THE APP. I JUST USED MY CAMERA ASSUMING I COYLD UPLOAD THE PICTURE TO THE SITE AS I COMPLETED THE RETURN .

Rating:

4.0

Website promises you can completely check in in advance but I have never figured out how.

Rating:

3.0

Customer service was great. Vehicle wasn’t cleaned well & it was pulling while I was driving. I honestly thought that it might break down. The vehicle made so much noise.

Rating:

5.0

I didn't have much gas left when I used the truck, so I filled the tank when I returned the truck. I thought you would refund the extra postage like other rental companies, but you didn't. This was disappointing and cost me dozens of dollars. Will use it with caution next time

Rating:

1.0

This location needs more customer service staff, that can speak and think in a coherent manner, to speed up the check in and check out process. Looking and greeting customers with disdain, and playing on their phones, must not be tolerated from employees.

Rating:

3.0

I asked for 2 handtrucks and they didn’t have them.

Rating:

3.0

The truck we received was in bad physical shape. The drivers seat was also messed up and leaning making it uncomfortable to drive.

Rating:

5.0

Good location, everyone nice & courteous

Rating:

1.0

My son-in-law (the driver) and I waited 15-20 min until someone finally showed up inside the store. Then, after everything was supposed to be set (10-15 min later; ok with me) the truck that we were supposed to drive, was in between another 2. So…. We waited another 20 min… until finally someone “else” showed up. I’ll never go back to this location!

Rating:

5.0

It should be more people working. Came in to return to and it was 1cashier and 10 people in front of me in line

Rating:

5.0

While the equipment was functional, attention should be payed into the engine operation.

Rating:

1.0

The employees were wonderful and kind, but the management messed up my order and resulted in a very strenuous drive.

Rating:

5.0

Keep hiring friendly and knowledgeable staff! They were very kind.

Rating:

5.0

Ms Cathy and her staff was very helpful and courteous.

Rating:

5.0

Ms. Kathy was Great and all her StAFF mattress

Rating:

1.0

Each time going into the branch was disorganized and lengthy. Jordan the old GM has moved to another location and Kathy is clueless . I will not recommend or return .

Rating:

5.0

Very good 👍👍

Rating:

5.0

No comment

Rating:

3.0

Some of the staff had no knowledge of the the polices and procedures. I checked out on the 7/19 two days before my next payment. The staff neglected to enter the information on the system and charged for another month. And had the nerve to assume I was still in the unit. Horrible still waiting for my refund! Staff needs re training

Rating:

4.0

Rate increases too frequent

Rating:

5.0

I would recommend this location to everybody

Rating:

1.0

All of my items in my storage was damaged due to the ceiling falling in rodents all over the place. My entire unit was damaged. EVERYTHING! and the company you use for insurance purposes has not gotten back with me. I am in the process of getting a lawyer to sue Uhaul since you didn’t find the honor in handling the situation correctly.

Rating:

5.0

The staff at our facility was always professional and kind. Great customer service.

Rating:

5.0

Great Customer Service every time !!!!!!!!

Rating:

5.0

Absolutely outstanding experience the lady that helped me was very knowledgeable and kind. My online account had an issue and she was able to solve it booked my storage. She thoroughly and clearly explained all policies and benefits. The guy at the shop offered us help in case we needed any to unload. They absolutely went above and beyond excellent service. They are a true asset for this company. Unfortunately I don’t remember the names at the moment im writing this review. I absolute outstanding as a client to be valued and respected, I’m very thankful to them!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

The system is always crashing. It overcharged for a rental truck and I didn’t applied the $50 gift card

Rating:

4.0

The only issue I had was the unit I originally paid for was occupied when I came with my items. Thankfully the office was open and the staff quickly fixed the error. That's the only reason I did not give n excellent rating

Rating:

4.0

Customer service was good 👍

Rating:

5.0

Staff was very professional

Rating:

5.0

Thank you to the whole staff at this location for being so helpful with anything I asked. I truly appreciate all of them.

Rating:

5.0

The staff were extremely helpful and accommodating. Had a minor inconvenience due to booking through the customer service number. The staff apologized and notified me of other options to assist. Kathy and Nagel were very patient and explained parts of the contract that I didn’t understand. Every staff member made sure to greet every customer warmly upon entry. They were all very helpful.

Rating:

5.0

The staff at Overbrook U-Haul was the best staff I have ever encountered. They helped make our move quick and efficient. Would highly recommend!

Rating:

5.0

No problems to report. Team was very helpful and professional.

Rating:

2.0

I would hope the next time I go to reserve a unit two days before I move in they will make sure the unit isn’t occupied before having me pay for it. Come move in day they had me waiting two hours for someone to look into why the unit I paid for was already occupied! …only for them to charge me full price for two units that are filled with mouse poop no less. Nothing I could do about it because I had professional movers helping me and I was paying by the hour ! I could not turn around or go to another unduly because no uhaul had the space I needed !!! Can’t take my stuff back at this point because I had to move out !! Had to pay double the cost for my movers BTW!!! At the end I could not fit my things inside the units and had to leave things out because there was not enough space in the units provided because I requested a bigger unit !!!! I paid for a 10/10 but I was then given a 5/8 and a 5/10 unit ….barely enough space !!! I was then told that I was going to be charged for both units but one month free ? Even though the promotion is for a month free!! So he basically didn’t even try to make up for lost money and time! I arrived at U-haul at 8 am and did not officially leave until 2 pm because it took 2 -3 hours to be assisted ! Only to have then adding insult to injury charge me for having the truck for two days!!! I had the truck one day for extended amount of hour due to an issue that was theirs to assist with!! I received no apology and no real accommodation and the units at this location are filled with MICE! I need someone to get back with me ASAP regarding this Issue.

Rating:

5.0

I got to say the staff were very friendly and helpful Jordan, Nigel, Kia were the best and all of the others That I had the pleasure of meeting and that help me during my rental stay thank u so much u are a few rare Gems

Rating:

5.0

All went well

Rating:

5.0

All great

Rating:

5.0

Great experience

Rating:

5.0

The guy was so helpful and great with communication

Rating:

5.0

Jordan was a great help!

Rating:

5.0

Yes Jordan was very nice and you help me find a right now and that’s why I would recommend you haul face thank you

Rating:

5.0

Staff was great and courteous.

Rating:

5.0

Great experience

Rating:

4.0

Too expensive... I'm thankful for the great staff though.

Rating:

5.0

All the staff at this facility are caring and helpful and kind, and the Manager is awesome. If I every need storage again I will certainly use this one again.

Rating:

5.0

The staff is phenomenal. The managers are so helpful!

Rating:

3.0

Unfortunately everyone all over is experiencing employee shortages, but hopefully you can think of ways to use incentives to drive employees in and help Ms Carol*( maybe wrong name, the young lady and Frank). The customers can be nasty but they handled the rough crowd well. Give them a bonus

Rating:

5.0

Great storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!

Rating:

4.0

My experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.

Rating:

5.0

Very helpful and professional. There customer service was outstanding.

Rating:

5.0

You made it easy and affordable. Thank you

Rating:

4.0

Everything good

Rating:

5.0

The Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice

Rating:

5.0

The staff was most helpful. Frank was especially helpful to me.

Rating:

5.0

Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z

Rating:

5.0

The staff was helpful and friendly. Frank was fantastic and very accommodating.

Rating:

4.0

NO COMMENT

Rating:

5.0

I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn’t deserve it. I drove and moved from New York to Philly and didn’t have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren’t so understanding and he deals with this daily. I don’t know how far this review will go but I just felt the need to say something about Frank! Give him a raise!

Rating:

5.0

THE EXPERIENCE WAS EXCELLENT U-HAUL.

Rating:

3.0

I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.

Rating:

4.0

Frank at the store at 61st and Lancaster in Philadelphia was super to work with.

Rating:

5.0

The manager there is the best

Rating:

5.0

So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 🏅

Rating:

5.0

Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people

Rating:

1.0

When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I’m getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.

Rating:

5.0

I had an excellent experience at the facility and would use again.

Rating:

5.0

The general manager is the best

Rating:

5.0

Prompt service

Rating:

5.0

Great job

Rating:

5.0

The staff was very friendly and helpful, it served my purpose

Rating:

4.0

Thanks you all

Rating:

2.0

The staff was not friendly at all and helpful at all

Rating:

4.0

the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks

Rating:

5.0

Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.

Rating:

1.0

- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills

Rating:

5.0

customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.

Rating:

5.0

The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional

Rating:

5.0

I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.

Rating:

5.0

The manager that helped was great an she needs a raise

Rating:

4.0

This is a convenient location with personable, knowledgeable staff.

Rating:

4.0

Great customer service & sales associate answered all my questions and concerns.

Rating:

4.0

Thank you.

Rating:

5.0

Excellent Professionalism

Rating:

5.0

Very professional, very friendly atmosphere. Thank you!!

Rating:

4.0

The workers was very helpful and polite, that's why I always go there.

Rating:

5.0

Staff was very helpful and excellent

Rating:

5.0

I would not go anywhere else for my storage needs

Rating:

2.0

I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!

Rating:

1.0

The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service