Great customer service. Leading the way in the field of storage and moving equipment rentals.Juan N.
U-Haul Moving & Storage of Outer Hammond
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
staff was super helpful clean, friendly made life a little easier for us thanks Bangor Maine StaffGARY C.
Customer did not leave a comment.Gerard N.
Staff was very friendly, but both at pickup and drop of it took me over 15 minutes to find any employees. I want to give five stars for service once I found an employee but one star for waiting and having to search for someone to help me.MATTHEW S.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.DAVID S.
The uhaul app approved my truck for a trailer rental. I didn't expect problems with renting a trailer as I had rented multiple trailers in the last six months. My truck is in excellent condition with 97,000 miles. Also it just passed a state inspection. Due to high demand, uhaul contracted me about the availability of the trailer. I was told I could not use my truck and had to rent one of their pick up trucks. I had no choice. I rented their 2 wheel drive truck and left my 4 wheel drive truck at a uhaul facility. I spent an extra $125 to rent a truck that was useless. I could not get to where I needed to put the trailer with a two wheel drive truck in Maine. My time and money were wasted by uhaul corporate customer service. I was unable to use the trailer to pick up the vehicle. It cost me aprx. $200 to take their equipment for a ride. 2 wheel drive trucks in Maine are mostly useless.PHILIP T.
Staff members were helpful and patient and went out of their way for me. Moving sucks and they make it easier. Thank you!!! KSandra W. | Overall Experience
Excellent place to deal withDAN L.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.ZACHARY N.
Had to wait 10 minutes to complete registration (mostly the computer systems were slow), but after that everything went smoothly. Checkout was particularly quick and easy. Overall an excellent rental experience.Matthew S.
Customer did not leave a comment.GARY C.
Customer did not leave a comment.Dan L.
Great, as alwaysPHILIP S.
Customer did not leave a comment.stanley & Kathy-Pomroy W. | First Impressions
Customer did not leave a comment.Ashley S.
The attendant here was superb, the best I've ever experienced!Anthony R.
Keep doing what you are doing.JEFFREY F.
Great service everyone was super helpful! Thanks to everyone who helped us.DAVID M.
Karen the manager was very helpful and made the experience outstanding.MICHAEL O. | First Impressions
Customer did not leave a comment.Dann G.
Customer did not leave a comment.TRAVIS B.
Great experience with both Caryn the manager and Kevin. Please note that Kevin went above and beyond for me. He is one great employee and should be rewarded for his great service. Thanks to all of you. Have a great holiday season,SHELLEY L.
Customer did not leave a comment.Frank M.
Always have what we need. Always helpful. Thanks!Edward M. | First Impressions
Really good experience. Staff was attentive, friendly, and knowledgeable.Andrew H. | First Impressions
the Bangor manager was trying to work with me but kept on getting interrupted by another u-haul manager from another facility. She apologized and I understood... the other manager was rude to her didn't seem to understand customer service.WILLIAM F.
Customer did not leave a comment.Carlton R. | Overall Experience
Customer did not leave a comment.ELAINE S.
Customer did not leave a comment.ASHLEY P.
I wish there was better payment options like linking my bank account that doesn't have a credit/debt card for automatic payments.Kenneth T. | Overall Experience
Have had many truly great experiences at this store and at Stillwater facility in Old Town, Maine. Thank-you! Bill FinkWILLIAM F.
Customer did not leave a comment.James & Anna C. | Overall Experience
Better directions for pickup.Dan L.
I had the Worst customer service experience with Caren Webb. The general manager. When I first open my storage unit, I noticed she was giving me attitude and I couldn’t figure out why but maybe she was having a bad day I don’t know. The next time I came in to make a payment, she had attitude even worse and one statement she said that she wasn’t going to lose her job over something she would do for me which was something simple like reducing the price payment or waiving the late fee. When I was walking away I had a bad day to begin with and her sarcasm words of “have a nice day” started to make my blood boil because nobody should be working customer service that has an attitude such as this. I’ve been doing customer service for over 20 years and I have never once matched a customers tone, and funny thing is I didn’t even have a tone I was trying to explain to her about my hardship and she had no empathy for a customer who was clearly emotional and was hopeful that somebody would be willing to provide some sort of relief. That didn’t happen! I in fact I walked out of there highly upset and wrote a very extended long email to corporate which nothing had happened as far as I know. Yesterday November 27 around 3 PM I arrive At the storage unit to clear out my belongings so I could close out my account and Simone was working along with I believe Sean and another nice young man, Simone contacted Karen and Karen told her to tell me that I would have to come in at six in the morning to speak with her. Little did she know that I had rented a pick up truck to remove all my storage belongings so I asked the moon for her email address. I emailed Karen and I will attach the email so you can see for yourself that I was not nasty in anyway. I waited 15 minutes did not hear back from the email so I called her and had her on speakerphone while inside the Uhaul shop and her employees could hear her but she didn’t know as of yet. She had raised her voice and brought up the reason why she had a grudge towards me which was because I used to work at Dunkin’ Donuts for her and unfortunately I had to leave the job without notice due to legal issues. Why would she take that personal? Good question. But as far as being a general manager I don’t know if she’s treated other customers this way but I wouldn’t doubt it. I ended up speaking to Becky. Who was extremely helpful and let me pay five dollars to clear out my unit and sign a closing account paper. But caren Webb Should really think about what she is saying to customers and how she is saying it because and taking your personal issues to work, is not professional at all! By far one of the most worst General managers I’ve ever had to deal with because she took it personally. Not to mention I was under extreme stress already due to my current situation, I had to wait three hours and 40 minutes before I was finally able To clear out my storage unit. That’s when Becky came in and told me I could do the five dollar good Samaritan contract sign off. So as far as her being your general manager, I think it might be a good time to start looking for a new oneAngela C. | Overall Experience
Customer did not leave a comment.Philip S.
Customer did not leave a comment.denise O.
Customer did not leave a comment.KATHY R.
Customer did not leave a comment.RHONDA S.
Everyone there was superb and the equipment was excellent!Juanita M.
Staff were extremely pleasant and great to work withKaitlyn E. | Overall Experience
Customer did not leave a comment.ALEXANDER B.
Overall had a great experience caren for a helpful and found the exact truck they needed overall great experience.Christopher C. | First Impressions
Very pleasant to work with and great understanding with having to change the reservation multiple times.STEPHEN L.
The only reason I said this vehicle was not clean was it smelled of cigarettes. So much so that both my husband and I were nauseous and headache from it. I did speak to the employee about it in drop off and he sincerely apologized for this. Other than that the vehicle was clean and well maintained.Kerry B.
Everyone I worked with there was super helpful. I would recommend using them to anyone who plans to move or needs to store some of their belongings. Thanks again Uhaul Odlin Rd Bangor ME 04401. You all are amazing!!!john c. | Overall Experience
Customer did not leave a comment.Sasha G.
Great staffSAM W.
I was very disappointed when I brought the truck back a day early that I did not get discounted for that day.Helen W.
Very professional. Smooth transaction.Philip T.
Customer did not leave a comment.Jonathan L.
I must say that I cannot express enough how professional your staff at the U-Haul at the Hammond Street in Bangor, ME have been. In particular Caryn and Simone and prior to that Trevor Mills. The world would be a much better place if it could train and employ more people like this with exceptional customer service! WOW!!Lawrence R. | Overall Experience
great service and an excellent price. the staff were helpful and friendly, much appreciated.JAMES W.
Great customer service. thanks!NEAL W.
Excellent from start to finish. Everyone was friendly, efficient, patient and helpful.PHILIP W.
Same as above, A plus rating!THOMAS H.
The customer in front of me had her mask pulled down under her chin and was sniffing and wiping her nose with her hand constantly while sitting at the payment form table. The clerk was great and helped me do everything at the other end of the room, but I wish she had been prompted to pull up her mask.Mark C.
Very helpful staff. Thank you very muchBob N. | Overall Experience
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.JOSEPH W.
wonderful personnel, very fast and efficient - great place to do business.David B.
The young man was very friendly and professional explaining the drop off process and inspection of the returned trailer to me... overall I had a great experience and I would recommend this location to family & friendsShelly B.
Keep up the good work.Grant S.
Clean convenient location. Attentive knowledgeable staff. Great experiences. Thank youDavid I.
Dan helped me and was a very professional and friendly employee.THOMAS B.
Customer did not leave a comment.PHILMARY M.
Customer did not leave a comment.Gail P.
The team did an excellent job of helping us turn our reservations into rentals, even as we changed our minds about what we needed. We were impressed by the security measures, convenience, and cleanliness.Grant S. | First Impressions
Customer did not leave a comment.MILTON S.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Delia M.
Absolute best Customer service experience! Manager was very friendly and accommodating.Jordan D.
Customer did not leave a comment.ashley l. | Overall Experience
It's all good!! Great CSR knew her stuff mad it fast & easy!!MICHAEL C.
Always happy when I rent from the Odlin Rd U-haul. The staff is quick, efficent, and gets you exactly what you want and need.Thomas L.
Customer did not leave a comment.Laurie E.
The young Southern lady (Simone?) at the Bangor, Odlin Rd., location helped so much and had such a great personality it made it an excellent experience.JAMES B.
Top notch. Great service as always!MICHAEL J.
We paid almost 200.00 a month for a unit with security. But our unit was broken into and our generator was stolen. It has been almost a month and still no resolution. Very disappointed that it taking so long to resolve this. I would not recommend this place To anyone.Christopher R. | Overall Experience
Customer did not leave a comment.Bruce G.
Customer did not leave a comment.Brian W.
Excellent road side assistance.Robert T.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.lenwood C.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.Coline G.
Caryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.Miles G. | First Impressions
Customer did not leave a comment.Diana N.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.JANET M.
Unable to check-in at the reserved time. Gas was below a quarter tank upon pick up. $74 for less than two hours of usage feels a bit much.Marc I.
Customer did not leave a comment.Heidi H.
Return process was too slow, should have been a drop and go. Waited 20 minutes for associate to come out and acknowledgeMICHAEL G.
Customer did not leave a comment.WARREN C.
Customer did not leave a comment.SUSAN M.
When we dropped off the truck we didn't actually speak to anyone because it was after hours so I can't fairly rate the location but it did look very well outside and well lit.JAMESW F.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.TERRENCE L.
Customer did not leave a comment.STEVEN T.
This was a flawless experience. Every date and time for pick up and delivery was met as promised. It was a great way to move.Coline G.
Customer did not leave a comment.Fernando E.
Customer did not leave a comment.MEREDITH D.
Customer did not leave a comment.JOHNMATTHEW V.
Customer did not leave a comment.Brenda W.
Customer did not leave a comment.Marilee D.
The management and staff were very helpful and I felt my belongings were safe and secure throughout my time there.Fatih S. | Overall Experience
Customer did not leave a comment.Sandy M.
Customer did not leave a comment.jerry C.
Customer did not leave a comment.Darlene D.
Customer did not leave a comment.Keith F.
Customer did not leave a comment.TODD H.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.BRYAN DOUGLAS K.
They just bad. ! and the boss lady OMG . i never rent there againAMADOU S.
Customer did not leave a comment.TODD N.
The gentleman were a pleasure to do business withKristen G.
Customer did not leave a comment.Stephen L.
Great truck - reasonable price. I will likley do it again in teh future. thanksKENNETH M.
GOOD EXPERIENCE-NICE STAFFRichard B. | Overall Experience
I like the security.jerry c. | First Impressions
Thank you for all of your help....... :-)Robert F. | Overall Experience
There was one month that we paid on time, as we always did, and U Haul misplaced the check.. We got a nasty letter saying we were late and our grown son received a noticed stating that we were delinquent. We did NOT appreciate that as we ALWAYS pay promptly and the mistake was on your end. You are too quick to jump to conclusions. It was embarrassing and upsetting.Lorna & Larry W. | Overall Experience
Customer did not leave a comment.ARNOLD R. | Overall Experience
Customer did not leave a comment.Angela D. | First Impressions
Customer did not leave a comment.KEVIN T. | First Impressions
Very convenient, started with trailer rental reservation with friendly Symone rented with Trevor.... and returned trailer and got a storage unit with Daniel.....All staff friendly, knowledgeable and professional .....ThanksAARON M. | First Impressions
they were great to me good people i will use them againe any time great placeCasey P. | Overall Experience
My first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle MurrayDANIELLE M. | First Impressions
Great customer service, Thanks!timothy A. | Overall Experience
The facility was great. It was easily accessible and secure. The only thing that dissatisfied us was that we were careful to keep the storage unit clean and only used it a short time. We cleaned it out early and were not pro rated for partial month refund. I feel that your policy on refunds is inadequate. Thank you.Michael L. | Overall Experience
Customer did not leave a comment.Joyce W. | Overall Experience
Customer did not leave a comment.Michael L. | First Impressions
Customer did not leave a comment.Francis M. | Overall Experience
Customer did not leave a comment.Valerie R. | First Impressions
Trevor Mills was extremely helpful and kept in touch with me before, during and after my trip with our household belongings to put into storage. I was unsure of how my travel plans would go with our Uhaul, but Trevor was very helpful and got me what I needed, including an additional unit that we needed when all of our stuff wouldn't fit in the one we had already planned to rent. He made sure we had everything we needed to get our stuff into storage and our Uhaul truck returned without any issues. Thank you for all of your help, Trevor!Morganne H. | First Impressions
Customer did not leave a comment.Lawrence R. | First Impressions
The sales man was very polite and got us just what we needed in a timely manner.wanda s. | First Impressions
Customer did not leave a comment.Francis M. | First Impressions
Customer did not leave a comment.Keith s. | First Impressions
Great customer serviceKaitlyn E. | First Impressions
Thank You ........for being there when I needed you.......the unit that I had was perfect or me. I'll be back....... :-) ROBERT FORTIERRobert F. | Overall Experience
Trevor is a rock starTRAVIS S. | First Impressions
I think that, 'thank your for your patience' was far too explored in the initial hiring orientation. It was,seriously, the worst experience of my existence. I do not know how U-Haul is in business.Mitchell W. | Overall Experience
Great service great location and the most secure storage units I've ever seen! Fort Knox of storage units! Couldn't ask for a better experience. Thanks for taking care of our belongings!Kyle E. | First Impressions
Trevor and his team are and amazing crew. We had financial problems that caused later payments but they never guilt tripped us as some other companies did. Awesome team to do business with.Michael K. | Overall Experience
Very helpful and courteous customer service! Very prompt and friendly associate helped me with the process of moving out of my storage unit. I really enjoyed using Uhaul Storage for my storage needs!Betsey S. | Overall Experience
Worked well for my needs!Kim S. | Overall Experience
The staff was friendly and helpful. Would definitely use this location again.Felicia W. | First Impressions
No high pressure sales. Great service. Timely installs and delivery. Just a great place to keep my stuff with 24 hour access when I was living in a hotel for 3 years in Bangor.Morgan B. | Overall Experience
There was an extremely long wait to return the vehicle. To the point that I just left the keys on the desk with my contact information.matthew m. | Overall Experience
Great companyRobert F. | Overall Experience
Very clean. Staff was super friendly and helpful!Barbara S. | Overall Experience
Outstanding service! Appreciate the help and future assistance! Thank you!KEVIN W. | Overall Experience
The store Manager was more than helpful. Awesome guyPhilip B. | Overall Experience
Great peopleFRANK A. | First Impressions
Thanks for a great experience during the challenge of moving long distance. You guys and gals...ROCK!Sonja T. | Overall Experience
Staff was exceedingly helpful, and the facility is safe and secure.thew s. | Overall Experience
I have absolutely no complaints, this was the best storage center I have used yet.Avuntaura G. | Overall Experience
Thank you!James M. | Overall Experience
Very helpful for all of our transactionsSarah & Jon F. | Overall Experience
I paid for a full month but moved my stuff out 2 weeks or more than my next due date and didn't get a refund which I was told I wouldSHANNON C. | Overall Experience
Trevor was awesome ! He answered all my questions and has great customer service ..Rose & Vincent N. | First Impressions
I always use uhaul for rental moving trucks and storage...its so easy and convenient..Shannon G. | Overall Experience
The manager was nice and friendly. The staff well informed on all questions. I recommend Uhaul as the #1 moving go to !! Thank you!Kathi R. | Overall Experience
Thank you, your staff provided a great experience!Timothy W. | Overall Experience
An extremely adept, confident, friendly and inviting staff. Clean storage facility. Indoor bay for loading/unloading was appreciated. Exceptionally convenient location: DD & hotel across the street.Joanna & Rob B. | First Impressions
thank you very much for the use of your facility I will highly recommend this to people who need to use storage it is centrally located and easy accessRobert J. | Overall Experience
The representative that I worked with was very helpful and kind. She helped answer all of my questions and concerns and walked me through the process of using my storage unit. Thank you!!!Betsey S. | First Impressions
Prompt, professional, and courteous. I really appreciated how simple they made it for me to get everything squared away.Jennifer B. | First Impressions
The units were clean, and well keptDaniel C. | First Impressions
You have a great manager, Trevor provides great customer service. A great representative for UHaul!Vance J. | Overall Experience
Move in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.Fatih S. | First Impressions
The woman who got me signed up for a storage space and truck was exceptional. Her name is Ashley. The person who was there the day before was definitely not helpful. Ashley is an asset to Uhaul.Marjorie W. | First Impressions
Everything was clean and secure. Unit was dry through the weather and had access to clean bathrooms on site. Unit was awkwardly tall instead of deep, but stacked it up high and all worked out well.Emily D. | Overall Experience
Excellent service on part of U-Haul Staff.Mary ANNE & John C. | First Impressions
Personnel worked very hard to satisfy my needs as they changed during my move. I was very pleased with their response.Jim T. | First Impressions
They were great people to have store my stuff will use them again.Lauren L. | Overall Experience
Really nice,new,clean,safe. Excellent place to store stuff!!! Thank youRandy B. | Overall Experience
Great customer servicedan m. | First Impressions
Amazing Employees very easy to deal with very considerate n professionalCrystal A. | First Impressions
Staff beyond great, can’t say enough. Facility wonderful.Greg D. | Overall Experience
The manager Trevor was excellent of explaining everything to me and helping me unload my truck. I would recommend the storage unit to anybody.MIchael T. | First Impressions
Great service, great people. Everyone was friendly and helpful.Glen D. | First Impressions
During our time there there was an issue with the outside door to the building where our unit was. It took a couple of days to fix and that bothered me.joy N. | Overall Experience
Thank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.Lisa B. | First Impressions
Very helpfulVictoria R. | First Impressions
Everything was fine except the condition of the uboxes. They did not give me a sense of security. However, the professionalism of everyone involved was exemplary.Jean B. | Overall Experience
Mr. Warren was very professional and helpful, and got me and my wife fixed up for our storage needs at your Outer Hammond Street location.William T. | First Impressions
I was very pleased with my storage experience.daniel k. | Overall Experience
I did not see the storage facilityAlbert K. | Overall Experience
Nice employees, and extra clean facility! I'm impressed 2nd year rented a storage unit very nice!!!Randy B. | First Impressions
Everyone at this facility is friendly and helpful.Brenda C. | Overall Experience
The monthly price of the storage unit was quite high in comparison to other units in the area but great customer service and clean, secure facilities.Jordan B. | Overall Experience
you need more staff had to wait several times.Bennett A. | Overall Experience
Great customer service with last minute changes to my reservation. The move went very smooth thanks to staff help!Jordan B. | Reservation
I can't give any part of U-haul a "positive" rating. It cost me 10X more in the end even threaten me and my daughters lives via sheer negligence, no one has even tired to correct my losses #HireMoversJonathan C. | Overall Experience
I had to use the walkietalkie to get customer service but other than that it is a great experience.Morgan B. | Overall Experience
Professional staffWILLIAM B. | Overall Experience
good service and nice new buildingThomas F. | Overall Experience
The manager and staff were very helpful.Geraldine C. | Overall Experience
Matt helped us, He is so hard working and hustles. He could use more help during the summer tourist season, Trevor also works very hard and runs around hustling to assist customers--YOU HAVE THE BEST.Scott F. | Overall Experience
Great facility and people. Be patient, the office can be busy at times and a little slow.Charles L. | Overall Experience
Very clean units. We would definitely use the oldlin road U haul again. It was convenient right off the Interstate.Thomas P. | Overall Experience
Friendly staff the lady went above and couldn't believe how nice the place wasLewis H. | Overall Experience
Great staffVICTOR A. | Overall Experience
I was promised a refund of $100 since my containers didn't arrive on the first guaranteed due date, and for the mess involved in getting my stuff here. I never got that refund.Jeremiah M. | Overall Experience
Great staff and service. Would highly recommend.Jeremy B. | Overall Experience
very pleased with service and location is very convenient. Thank You.Jeffrey C. | Overall Experience
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