Customer Reviews for U-Haul Moving & Storage of Ottawa

15,391 comentarios

383 Coventry Rd   Ottawa, ON K1K2C5
(***No Customer Parking on lot***)

(613) 741-7220

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(613) 741-7220

383 Coventry Rd
Ottawa, ON K1K2C5
(***No Customer Parking on lot***)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Mohamed B. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Jean-Luc H. 
Rating:
2.0

Truck was absolutely filthy inside the cab. THere was small bits of garbage from the last customer(s) on the floor including food bits, chips or cracker like things. I know it is a work truck but I rent UHauls very year and have never had a cab so dirty. I spent 15 minutes wiping down the steering wheel dash and arm rest area..you could see the black streaks of dirt and grime. THe back cab was also full of wood chips and bits of left over small bits of packing or whatever from the last customer. When I returned the truck I saw the sign in the back that said "save the $25 service fee if you fold the blankets and sweep the floor" I was worried that they were going to charge me for the mess but fortunately they did not. Not happy with this rental guys. not UHaul standard ! Ian

Ian B. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Joey M. 
Rating:
1.0

I specifically told the front desk individual that I need the truck till 10 pm he told me it's ok to bring it back using the online truck return still I got charged for 2 days truck rental even though I brought I back the same day.

FARIDULLAH M. 
Rating:
5.0

Customer did not leave a comment.

Jose Mauricio M. 
Rating:
5.0

Efficient service and knowledgeable staff

Ben F. 
Rating:
1.0

I had issues with the online process to pick up my truck and the amount of gas in the truck was below 1/4 tank. When I spoke to the general manager on-site Benjamin Howell, he told me to just take the truck and to come back with my receipt so he could reimburse me. When I came back, he went back on his word and when I asked him for an explanation, he told me to email him so we could discuss further because he was too busy at the time. Three weeks later, I still have had no return, even after 2 follow ups! Really not impressed with the customer service! Also, still haven't received an official receipt and the online portal is still only showing the equipment contract and preauthorized charges, but my credit card was billed a different amount.

Vicki T. 
Rating:
1.0

After doing the paperwork for a reserved trailer I waited 20 minutes in my truck in the rain in the yard waiting to get hooked up. Not a soul around. Called and then went into the office. I was told maybe he'd gone for lunch. WTF?? A guy came out, no apology hooked me up but didn't say I was good to go. Dropped the trailer off after hours and had to call the next day to get a confirmation of return. Always something at Coventry Rd.

Greg C. 
Rating:
3.0

Have the customer service representative explain Cleary the different charges that are being put on your car. Also, if you are driving a short distance within town, there should be a certain number of km's for free. I was expecting the 19.95 plus collision insurance not the 79.95 I paid for 2 hours of use.

Christina B. 
Rating:
5.0

Thanks

Mario B. 
Rating:
4.0

Online pick ups process is actually more time consuming than going to the counter. Also locating the truck in a yard with dozens of similar trucks is not easy. It would be helpful if the app could point me to a specific area in the yard.

Michel T. 
Rating:
5.0

Customer did not leave a comment.

Rowyn A. 
Rating:
3.0

Truck was not clean at all ,

Ibrahim M. 
Rating:
1.0

The person working the counter was unkept and extremely slow moving. We were directed to the incorrect vehicle.The mobile return option did not work and we had to drive back the next day

Diana R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

MohamedAmine A. 
Rating:
5.0

I could not take off the trailer off my truck. The customer service lady stayed on phone with me and help me out by sending me some video.

Alain N. 
Rating:
5.0

Customer did not leave a comment.

SyedKashif A. 
Rating:
2.0

Arranged for online pick-up but received no instructions on-line how to do it. Arrived at the location and attendant outside said I had to check-in at the desk. I asked about the online check-in and he was not aware of it. So waited in line and arrived at the desk and was told there was a sign outside telling me where to log in. I didn't see the sign so I guess I'm the stupid one which was clearly the implication of the clerk's tone of voice and manner. Oh, and by the way, we don't have any of the dollies you reserved, sorry. Actually, she didn't say "sorry". Reminded me immediately of the Seinfeld bit where the car rental lady gives away the car he'd reserved and as he's explaining the point of reserving something, she says "I know what a reservation is" to which Seinfeld replies "No, I don't think you do". Do you understand what making a reservation means? Through the whole thing the staff's attitude seemed, "Hey I just work here. You want a truck, suck it up." I guess you can treat customers like that when you have a virtual monopoly but I just found out Home Depot rents trucks now. Will be trying them next time. Expect I won't be the only one

James P. 
Rating:
4.0

Customer did not leave a comment.

Udoka I. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
4.0

The mobile pickup is alittle complicated but other than that everything was great

Sky S. 
Rating:
1.0

When you walk through the door there's just “stuff everywhere”. When I got to the service counter; the gentleman helping me just complained about how everyone they worked with was incompetent. The duration of my time in the store was spent listening to two employees go back and for about how they didn't have the furniture cart from my online order and how the fridge dolly wasn't checked in because another employee didn't know how to receive items. It really showed a lack of professionalism and general tact which discourages repeat business. The fridge cart appeared brand new and the truck was clean, however baddy beaten on the exterior. Loading ramp was sticking and difficult to remove.

Derek C. 
Rating:
2.0

Was texted 10 minutes prior to pick-up to let me know my 20'ft truck wasn't available!! I went to another pickup location (Coventry) and got a smaller one. Had to make 2 trips and go across the city to pick up/drop off. Was told I'd receive a $50 credit - I did not.

Kimberly A. 
Rating:
2.0

This is not the Coventry location's fault, but we ordered a u-Box to be stored there for us and when we arrived we were told we had to drive to a further location from our apartment because they did not provide this service. I do not blame Coventry, but I called uHaul FIVE times to confirm my reservation, and people should be aware that Coventry does not provide this service before confirming with me that everything was set to go!!!

Adam P. 
Rating:
4.0

Customer did not leave a comment.

Lianne R. 
Rating:
5.0

Customer did not leave a comment.

Bingtsai K. 
Rating:
5.0

The staff was so helpful even with the system going down they were able to get me a unit and assist me with purchasing a lock

joshua c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

olivier B. 
Rating:
5.0

Thanks

Mario B. 
Rating:
1.0

Have not received a copy of the final bill. Reported online that I was overcharged for gas and did not receive confirmation that overcharges were cancelled, nor a follow up call or e-mail. I hope to hear back from someone soon.

Benoit L. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
1.0

I requested self check-in and a 7am pick-up. When I arrived, the truck I had been assigned was in the back of your parking lot, behind at least 4 other trucks. It was impossible to get this truck out myself. I would have arrived much earlier had I known I needed to stand in a line and receive help from your employees. I was late with my move because of this.

Gabriel T. 
Rating:
4.0

Booked online, pre-checkin online was straightforward Afternoon pickup was quick and easy Staff were helpful and prompt Dropoff on Saturday morning was extremely busy for people picking up but dropoff went fast

Chris P. 
Rating:
3.0

Customer did not leave a comment.

JAQUELINA M. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
2.0

The car smelled very bad (pee) and they delivered it to me with less fuel than it said on the papers.

Daniel M. 
Rating:
1.0

Clean the trucks... offer customer parking it's a huge empty lot I should have to walk 15 min and risk a ticket when there's parking available

Daniel K. 
Rating:
1.0

WE WAITED IN LINE OVER AN HOUR TO GET OUR TRUCK. This was ridiculous - there was a woman sorting boxes the entire time and only 2 clerks on hand (1 for a long time). The customer service was rude once we got to the front and heard the experience of the person in front of us.

Kristin K. 
Rating:
3.0

clearer posted signs for using online check-in once arriving at busy location. had to ask around to figure it all out -- then the check-in process was pretty fast, Haven't rented for a while so have no idea whether location was overall good, average or poor -- so went with average rating for that.

Tim R. 
Rating:
1.0

Change to a centralised pick-location resulting in a very long waiting line (45 mins) only two service counters opened, my reserved “dolly” unavailable. The scan and go is a lie, I filled up the truck as always but realized that I had to returned at 3/4 tank my fault should read all documents carefully , no refund allowed costed approximately 40$ extra. The return process was slow. Overall very poor!!!!!!! Not happy at all, this sentiment was shared by all customers in the waiting line. Your company is taking advantage of the customer. I will share my experience with everyone!

Mario J. 
Rating:
3.0

Customer did not leave a comment.

Sasha M. 
Rating:
1.0

Check in was horrendous. I got there at 7:50 and was the eleventh person in line. There was one person working the desk on the first Sautrday of the month. I finally completed check in at 9:20. The truck had empty water bottles in it from the last person who used it. Twenty years ago I told myself never to use U-Haul again. Why, oh why, didn't I listen to myself?

Mark V. 
Rating:
3.0

Mobile pick up not working due to bugging pasword reset/not able to log in Extreme long waiting time of 90 minutes before pickup Misunderstanding? during check-in at counter about fill up or not at return. No I will not come back

Paul V. 
Rating:
2.0

Customer did not leave a comment.

Martin G. 
Rating:
3.0

The staff were very kind registration clerk and return rep were very nice and professional unfortunately only one registration clerk was available and the Queue to be served extremely long and time consuming / frustrating

Robert L. 
Rating:
1.0

It takes forever to get the truck. Long lineup, line is very slow to move.

Jean-Philippe D. 
Rating:
1.0

The wait was an hour to only get the van, over 20 costumers in line, moving every 5 minutes. Not a single happy customer in there!

Lydia M. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
5.0

Online pickup was amazing and quick

Nicholas W. 
Rating:
1.0

Hire more employees, i had a reservation and still waited over an hour to get my truck

Jessica J. 
Rating:
3.0

Not make us wait in line for 30 minutes. Email me my receipt as promised.

Roberto M. 
Rating:
1.0

Product is fine (15' truck). The place has 1 person serving people inside and the lineup is to the door. We waited an hour in line. Clearly short staffed on the busiest day of the week for moving.

Hussam A. 
Rating:
2.0

Everything was great but to pickup the van, i had to wait 2 hour in the line.

SIMRANJEET S. 
Rating:
1.0

The attendants are slow and lazy. They neither setup the requested equipment, cleaned the vehicle or clearly explained the extra fees needed for after hours. I will not use U-Haul again as a result of this experience.

MD Shams Rafi K. 
Rating:
3.0

The location was short staffed, resulting in a 1.5hr wait time to return my ready to go boxes. Additionally, the return process was minimal effort for your representative. I would suggest that you add checking in and out "ready to go" boxes to your web apps. This will allow customers to access this phenomenal product without waiting in line on either end and will reduce administrative overhead so that your staff can focus on serving customers who cannot use their phones to manage their truck bookings.

Zachary S. 
Rating:
2.0

Customer did not leave a comment.

diba H. 
Rating:
1.0

The comments are related to the "Southkeys Tires & Brakes 2638 Mac St " location. I made a U-Haul Truck Share 24/7 reservation from the above location for a 9' Cargo Van on Friday, June 3, 2022, at 6:30 PM. When I arrived at the place trying to pick up the van, the application was showing an error with a message that "some equipment is not set for this vehicle, ask for assistance". The location was close at 6:30 and nobody was there to help me. I was in the line for the support telephone for about 20 minutes and I was informed that there was a human error and there is no keys for me to pick up the car. So they sent me to the closest store to pick up another car. As a result, I had to take an Uber to the further distance which was another unexpected cost for me. I arrived at the "383 Coventry Rd" location and wasted another 20 minutes reserving another van. So I could not get to the elevator reservation time that I had for my new place. I had the worst first experience with Uhaul. And it caused a lot of expenses for me, financially and emotionally.

Bita O. 
Rating:
5.0

Customer did not leave a comment.

Mathieu G. 
Rating:
4.0

Customer did not leave a comment.

derek P. 
Rating:
5.0

This location is seriously short of staff and the worker is EXTREMELY slow with the service. There are over 10 groups of people waiting in line and there's only 1 worker available at the desk. After waiting for 45 minutes, the worker told me my reserved hand truck is not available. He said that without even checking the inventory in store. I had to direct him to an available hand truck in store so he could rent it to me. Overall, had an awful experience here.

Jenny Z. 
Rating:
1.0

Just wow.... wow wow wow... the iq of these people must be just above retardation.... uneducated imbeciles. Can't install a wire harness to save a life kind of stupid....

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Luigi A. 
Rating:
3.0

The process of picking up it's just way to slow, only one person,

Liam M. 
Rating:
5.0

Dear U-Haul team , i have few comments but overall wont affect the 5 stars or my opinion . * truck ( 8' pick up truck ) not clean as it should be from inside . * they gave me the paper and no one gave me the keys for the truck i thought its already there but i had to come around and take them * i have reserved for 12 hours but they keep asking me in the office that i will return it by 11 right ? And they changed the drop to 11 pm , i am not gonna leave it till 3 am ( 3 pm pick up time ) but there is a reason i have reserved for 12 hours and i have mentioned that for them .

Walid A. 
Rating:
5.0

Customer did not leave a comment.

Sadeq R. 
Rating:
5.0

Smooth service here. Online booking and check/in worked perfectly.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

We try the cash and ho application and it would not work. Do we had to wait in a line up before being served. The person at the desk was really nice and knowledgeable.

Janine D. 
Rating:
3.0

pickup time was 6:30pm, I got there before 6:30pm but by the time I was able to leave with equipment it was past 7pm. Not enough staff to serve customers in a timely manner (never has been)

Josee M. 
Rating:
2.0

Don't change my contract

Gerben Y. 
Rating:
5.0

Customer did not leave a comment.

younes L. 
Rating:
4.0

Customer did not leave a comment.

Cristopher A. 
Rating:
1.0

Despite Checking in online - there was a 50 min wait. 3 of 4 service kiosks were open. The staff at the kiosks and outside were friendly but clearly understaffed, running off their feet and dealing with pretty impatient customers. tough environment for them. 2x Staff outside - were really friendly but completely overwhelmed with the volume of customers. First trailer had a bent arm and inside staff said it was ok to take it anyway - I refused to tow it and they gave me another one.

Hugh G. 
Rating:
2.0

Location was so busy that staff did not have time to properly help. That said, the staff were reasonably helpful. The issue I ran into was that my scheduled uhaul pickup truck was not present. It was so busy it took 5 hours to find a replacement. As well, the truck's windshield wipers did not work very well.

Jeffrey P. 
Rating:
3.0

Rep at counter should be friendly and without attitude, predetermined and unconcerned and a chip on his shoulder.

Ali M. 
Rating:
5.0

Nothing

Nerly O. 
Rating:
2.0

The gas tank was empty. Misunderstanding took place cos I travelled only 10 km and their systems indicated 80 miles ...the manager was kind enough to fix it but it shouldn't have happened. Plus a smile would be nice. Thank u

Rima S. 
Rating:
4.0

It was too expensive to be honest.

KASHYAP R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Rude staff. Gwen should not work in customer service. The system is never working and the manager is also rude.

Katelynn F. 
Rating:
5.0

Customer did not leave a comment.

Helaine B. 
Rating:
5.0

Clerk very friendly

Marcel R. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
1.0

Bunch of lyers Returned my rental. Is see an over charged on my credit card which I expected as I drove 20 km extra so in total I did 100 km bang on. They said I did 105 miles and charged me 1.43 $ per mile when it says it is 89 cents per km. The issue is that they charged me for 105 miles at 1.43 per mile… Please give me a call 6132901422

Josie M. 
Rating:
3.0

Pick up was very slow (long lineup resulted in 45 min wait). However, everything else went very smoothly, van was in excellent shape, price was excellent, and return was easy and quick.

Fiona C. 
Rating:
2.0

Long wait times. Waited an hour in line. Have more desks open for customer service.

Darren M. 
Rating:
5.0

To perhaps keep the lost and found pieces of paper that maybe important and forgotten inside the vehicle

brian M. 
Rating:
5.0

Customer did not leave a comment.

Christian I. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
1.0

I was served by the Manager who was very negative and frustrated with his coworkers and the lineup of customers waiting for reservations. My entire time checking out my rental, the Manager serving me would sigh, not hear my questions because he would keep talking into the radio app on his phone, did not explain much of my rental, and also said sorry you're out of luck when I pre reserved a utility dolly. I understand work gets hard, busy, and certain items may not be available but his rudeness ruined the start of my day. Horrible customer service.

Nicole L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
3.0

No parking at the depot was a bummer. Mobile check in was unfortunately very slow. I also was unable to cancel a duplicate reservation online due to a website error which slowed the process down more. But the staff were very helpful and polite and the vehicle was exactly what we needed. :)

Shane F. 
Rating:
5.0

Customer did not leave a comment.

Pat B. 
Rating:
5.0

Just keep on providing the professional services you are offering. You are doing great!

Rawle H. 
Rating:
5.0

Customer did not leave a comment.

Antonieta P. 
Rating:
3.0

Need parking space.

PATRICK G. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR P.  |  Overall Experience 
Rating:
5.0

John was polite and supportive

Christopher C.  |  Overall Experience 
Rating:
4.0

Staff are very helpful. Our storage unit was frozen shut and a staff member was able to open it for us.

Juliette M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mostafa A.  |  Overall Experience 
Rating:
4.0

Access to the storage units could be improved

Jim B.  |  Overall Experience 
Rating:
1.0

The only upside is that it was included with my previous truck rental. It was awkward to get to and felt trashier than an episode of storage wars.

shawn c.  |  Overall Experience 
Rating:
4.0

My only comment is that when i initially arrived i was told that even though i had reserved a unit that didn't guarantee that they had one. Not too reassuring especially since i came from Guelph under the impression that i had a unit. Luckly the facility had one available.

christopher B.  |  Overall Experience 
Rating:
2.0

Wet leaky storage containers. Hopefully our storage items survive the experience.

James W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah B.  |  First Impressions 
Rating:
2.0

1- The door was really hard to close and lock, lots of rust. 2- Water infiltration : 3 boxes were soaked and mold had built up inside - nothing really damaged since it was dishes boxes 3- Accessing the storage was complicated and not convenient : pick-up the key inside only during office hours, trucks parked in front of storage (most of the time it was not possible to backup to load and download)

Julie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nicolas s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  Overall Experience 
Rating:
1.0

Unprofessional stuff. Ruined my move into a new home. Picked up truck at 6:30pm explained I'm going to furniture store to get sofa and I'm coming back to get my stuff from the storage and I specifically asked if I'm ok to access the storage after 7pm closing time and I was told that's fine. On my big surprise I couldn't access the storage cuz they put a second lock that I didn't have a key for. Had to turn around and leave plus send home friends that came to help. Next morning I asked manager Ben again why is this happening. His answer was there's no access to the storage after 7pm....the evening before he said opposite. So dear u haul you lost me as a customer forever.

sasa m.  |  Overall Experience 
Rating:
1.0

Staff had trouble providing the basis information on locker services. It was difficult to be sure that first month was free. Manager was not helpful and not very friendly.

Karine L.  |  Overall Experience 
Rating:
5.0

Good communication and helpful

Regent D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

monty p.  |  Overall Experience 
Rating:
3.0

Staff are uninformed, slow and not very friendly.

Pearson F.  |  Overall Experience 
Rating:
1.0

Terrible office and access hours, could not move in the first day I arrived because they close at 7pm not allowing anyone who works a job to get there in time. I arrived at 630pm and was told there was not enough time to unload before closing, so I had to put an additional 30Km on the rental truck to come back the following day. When I did check in on the 2nd attempt I was forced to buy a lock from U-Haul any way to get more money I guess,

Eric H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary ann z.  |  Overall Experience 
Rating:
5.0

Pour moi tout était correct propre et bien entretenue et le personnel était vraiment sympa. je recommande vivement.

Astrid M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUR P.  |  First Impressions 
Rating:
2.0

The staff at the desk made fun of three customers (as they interacted with them at the desk, he was verbally just rude and it was absolutely unbelievable. He tried this with me as I went to the counter and I told him clearly that wasn’t going to happen. Was a terrible customer experience

Shawna P.  |  First Impressions 
Rating:
1.0

We did not move into the facility and found storage elsewhere. The staff member at the desk was the most horrific example of “customer service “ I have ever seen. He was mocking other customers while I was in line waiting, he was rude, he was just generally the worst example of retail interaction we have ever seen. We cancelled everything and left.

Shawna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bettina S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise L.  |  Overall Experience 
Rating:
1.0

Charges is too much and they are not considerate

Taiwo O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

petra c.  |  First Impressions 
Rating:
5.0

Everyone was really helpful at the front desk and those working outside! They went above and beyond which I was moving my stuff out of the storage unit.

Duaa A.  |  Overall Experience 
Rating:
5.0

Excellent job!

CLARENCE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darren D.  |  First Impressions 
Rating:
1.0

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a $15 Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

Jennifer W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rebeca r.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

sophie p.  |  Overall Experience 
Rating:
1.0

The experience was awful, I couldn't get to store my stuff for two days. I had to keep the truck in a parking for 2 additional days then go to another storage company. You have a great truck rental service, I was expecting similar with the storage service.

Adamou S.  |  Overall Experience 
Rating:
1.0

Moving out was very stressful given the fact that the parking lot was a mess. To make matters worse my brother and I were asked to push some uhaul units out of the way by hand in the rain. Lineup inside was really long and nif moving. I would never use uhaul ever again. I have friends that have stored with Dymon storage and they are extremely happy with everything across the board. I truly wish I would have had a much better experience.

Ali R.  |  Overall Experience 
Rating:
1.0

Units leaked from basic weather, and it got infested with mice and they didn't do anything about it; more than 50% of my unit was destroyed

john S.  |  Overall Experience 
Rating:
5.0

Extra Super Services. I Love your company.

Israel B.  |  First Impressions 
Rating:
5.0

HASSLE FREE!!!

Winifred O.  |  Overall Experience 
Rating:
4.0

Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Candice P.  |  Overall Experience 
Rating:
5.0

Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

Winifred O.  |  First Impressions 
Rating:
2.0

Donald is the only staff member I’ve encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

Meghan W.  |  Overall Experience 
Rating:
3.0

Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Patricia P.  |  Overall Experience 
Rating:
4.0

Staff very obliging.

Jane W.  |  Overall Experience 
Rating:
5.0

Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

lee m.  |  Overall Experience 
Rating:
4.0

There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Valerie L.  |  Overall Experience 
Rating:
5.0

We were handled professionally and quickly. Would definitely recommend.

Valerie L.  |  First Impressions 
Rating:
5.0

NONE

MICHEL O.  |  Overall Experience 
Rating:
4.0

Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Ric L.  |  Overall Experience 
Rating:
2.0

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

Kirsten L.  |  First Impressions 
Rating:
5.0

Thank you We are now done with your services.

carlos v.  |  Overall Experience 
Rating:
4.0

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Samantha F.  |  Overall Experience 
Rating:
1.0

Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

Dominic M.  |  Reservation 
Rating:
1.0

Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

aaron l.  |  Overall Experience 
Rating:
2.0

I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Claudine B.  |  Reservation 
Rating:
3.0

Seem staff do not love their job

Alia A.  |  Overall Experience 
Rating:
4.0

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

Samantha F.  |  Reservation 
Rating:
4.0

I didn’t like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

nicole m.  |  Overall Experience 
Rating:
5.0

Pleasant,Efficient,

Elizabeth D.  |  Reservation 
Rating:
5.0

Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

dan l.  |  Overall Experience 
Rating:
4.0

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn’t always practical to get into the storage unit sometimes the clerk was busy

linda r.  |  Overall Experience 
Rating:
3.0

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

MATT N.  |  Reservation 
Rating:
1.0

thiefs

Elsie M.  |  Overall Experience 
Rating:
1.0

I am appalled by what's happened to my personal belongings at this storage facility. 75% of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

MARKESSIE B.  |  Overall Experience 
Rating:
1.0

Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Kelsey C.  |  Reservation 
Rating:
1.0

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Kevin D.  |  Reservation 
Rating:
2.0

The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Charles C.  |  Overall Experience 
Rating:
2.0

the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.

Roberto A.  |  Overall Experience 
Rating:
1.0

DO NOT RENT A STORAGE LOCKER FROM THIS PLACE. Tamrat Meherete cannot get it through her head that my storage contract ended the 4th of April 2018. I keep getting threats for payment. Duh.contract over

raewyne b.  |  Overall Experience 
No reviews have been submitted for this location.

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