Comentarios de los clientes para U-Haul Moving & Storage of Ottawa

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Ottawa

Clasificación general:

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META M.
Clasificación:

A terrific experience. The vehicle was ready on time and your staff were professional and informative. I would definitely use the services and this location in the future.

Raoul D.
Clasificación:

The service was excellent! Thanks 👍

Marc P.
Clasificación:

El cliente no dejó un comentario.

Hiva M.
Clasificación:

Multiple issues with reservation and lack of communication between booking department and pickup location.

Dan B.
Clasificación:

List is so long request customer manage call so I can explain before calling City to make multiple complaints regarding more then poor quality service. 613-791-9779 am considering Human Rights compliant? Rent 2 trucks 1st garbage in cab & in box plus domestic lights not working. If someone calls will hold off actions with 3rd parties. Took videos & pictures.

CLARENCE B. | Overall Experience |
Clasificación:

Excellent job!

MARC-ANDRE T.
Clasificación:

This place is horrible! They don't value customers and they could have given me a credit for over filling the tank... Never going there again! Bad bad customer service.

Karen D.
Clasificación:

The service was good, fast, friendly. I have no complaints.

Marc M.
Clasificación:

El cliente no dejó un comentario.

Marc K.
Clasificación:

El cliente no dejó un comentario.

Joan S.
Clasificación:

El cliente no dejó un comentario.

Georges P.
Clasificación:

The staff was friendly, professional and efficient. As I rented a trailer for the first time, the vehicle verification was done in less than 10 min. from parked car to leaving! The drop off took even less than 5 min. I highly recommend this Uhaul location.

Jamile A.
Clasificación:

Fix the online check-in at Coventry Road. It did not work during pick-up, and I had to wait in line for a long time. I remember this happening to other people in the past, so... has this ever worked? Overall, I'm still happy with the truck and the online service I received with the truck rental

Leonardo M.
Clasificación:

The politeness of the staff and also when you reserve a dolly, make sure the dolly is inside the van or truck! If you realize it is missing like in my case, only when you arrive at home, you will have to pay the mileage for return and pick it up or if you decide not to use the dolly, like in my case, you will be charged for it! If you do not want to be charged, you have to return to the same store the next day and explain! In my case, it was difficult for me return to the store, so I was charged and that was it!

simon L.
Clasificación:

BEWARE OF BEN. The original receipt from the sweet french lady on the phone was for 3 days… we get to the Ottawa U-Hall center, we had to do an other location different then the original for no Reason (not the same info has the central) the guy at the counter must of done a mistake he only put 2 days on the bill so on Saturday we get a call IT WAS BEN!! he wanted to call the police on us FUN TIME!! we wasted 1h going back there just so he tells us we can keep it for an other day. BEWARE OF BEN. Message for Ben : that is not how you talk to a Customer you just made a big mistake.. we wont be coming back that is FOR SURE.

Jeremy C.
Clasificación:

All staff were great but in particular young lady named Charlotte at a Bank St Leitrim are outlet was above and beyond helpful Her # is 613-462 3327

Gerson S.
Clasificación:

Originally, I had scheduled pick up time at 9.30 am, it was changed to 2.30 pm without consent and was not offer any option, even the location was changed. Gas in truck was supposed to be 1/4, but it was more like 3/8. I had no choice but to take the truck. Poor service

Cindy L.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

I have rented from U Haul in the past on quite a few occasions This rental was the best yet. Customer Service was excellent Van was clean and fueled and easy access. There was no wait to be served.

Stephane J B G.
Clasificación:

Everything was good except for the online reservation process. I rented a truck at 1 location and had to pick it up at another. It was not an issue for me but on my email confirmation it was not clear where to pick up the truck as there was 2 addresses; 1my desired pickup location and yours. If I would have not pay attention to my invoice I would have waited at the wrong place. Like I said not an issue for me, but a friend of mine got really mad for exactly that reason, and he could not do his move.

Andrew P.
Clasificación:

The mobile app was great. I suggest folks get there 15 minutes early to complete. Also , if you can have a sign inside for app users to pick up their keys would help. I lined up...as a good Canadian and found out I didn't need to only after. Other than that it was good.

Mark F.
Clasificación:

El cliente no dejó un comentario.

Simbarashe M.
Clasificación:

Nothing exceptional to comment on. The service was OK. They did their job of inspecting the truck and taking the keys. The place was a bit congested with all the cars and UHaul vehicles.

Thomas S.
Clasificación:

everything was really easy , the boys working there did a great , in and out quick

Constantine L.
Clasificación:

Was sent to pick up the truck at a Uhaul location that did not have the truck I needed. Was told that they consistently send people to a location that doesn't Cary the size of trucks needed. Had to drive to another location to pick up the truck I ordered.

Antony J.
Clasificación:

El cliente no dejó un comentario.

REBECCA P.
Clasificación:

El cliente no dejó un comentario.

Darren D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Oluwakayode Omol S.
Clasificación:

The Truck was clean, but had a bit of issues, First the driver's side door needed a bit more force to close Secondly the front wheels had issues (it was wobbly and veering off the road) took more caution to keep control and get it to my desitination. (The personnel at the drop of said it was most likely it was a power steering issue) 🤷🏾‍♂️

Randall P.
Clasificación:

El cliente no dejó un comentario.

Jennifer P.
Clasificación:

El cliente no dejó un comentario.

Jacob K.
Clasificación:

El cliente no dejó un comentario.

Christopher T.
Clasificación:

Service was extremely slow. Waiting over half an hour when the truck was brought back so I left because it would've been at least another hour waiting. Other than that I was happy with everything else. I would recommend to a friend, but I would inform about the waiting time

Nathanson T.
Clasificación:

Ben did a great job and the clerk

Giovanni S.
Clasificación:

El cliente no dejó un comentario.

Mark D.
Clasificación:

El cliente no dejó un comentario.

Lambert H.
Clasificación:

Thanks for the free blankets They cam in very handy

Claude S.
Clasificación:

El cliente no dejó un comentario.

Daniel B.
Clasificación:

El cliente no dejó un comentario.

Samuel P.
Clasificación:

El cliente no dejó un comentario.

Michael N.
Clasificación:

You guys went above and beyond for me. Thank you so much! <3

Luc S.
Clasificación:

El cliente no dejó un comentario.

William D.
Clasificación:

everything was perfect the staff where vary friendly . thanks

john F.
Clasificación:

El cliente no dejó un comentario.

JOHNAVAN T.
Clasificación:

I reserved a truck a couple weeks in advance, and I was called ONE DAY before my move letting me know that there was no truck available and I'd have to drive out 50min to get the only available truck which was a 26 foot one when I only needed and only felt comfortable enough to drive a 15 foot one. Was only able to get a truck two days later when I had to move out the day I initially booked the truck for. This caused me so much stress, and I'm honestly not going to book Uhaul from now on.

Ching T.
Clasificación:

More staff to speed up the process, always long line each time I was there. Provide visitors parking.

Daniel M.
Clasificación:

Very professional and frendly environment thanks

Mohamed A.
Clasificación:

When someone rent a truck to move and you call him the day before to inform him that there is no availability, it creates lot of problem in the organization and the first is that the renter need to free his rent house.

Myriam L.
Clasificación:

El cliente no dejó un comentario.

Chloe F.
Clasificación:

There should be a line for people with a reservation -- especially on the first of the month. I waited in line for 30 minutes while several people in front of me argued with customer service representatives trying to get a reservation (there were none) or wanted to pick up at that location even though their reservation was at another location.

Valérie F.
Clasificación:

El cliente no dejó un comentario.

SYLVIAI S.
Clasificación:

El cliente no dejó un comentario.

ANDY T.
Clasificación:

Make the online checkin less complicated. Theres too many steps involved and the instructions are not clear. There is no way your basic average joe would be able to do online check-in. You'd have to be very tech savvy to figure it all out. Scanning the bar code or taking a picture of the bar code doesn't work. Please remove or change this step. There has to be another way to confirm that you are at the location. Also stop with the false advertising about the cost being 19.95, because it's not, and almost never is. The cheapest you could rent for a day is like $50, that's what u need to be putting your vans

Brandon E.
Clasificación:

Flawless

Omar S.
Clasificación:

To expansive for the millage

Samuel D.
Clasificación:

El cliente no dejó un comentario.

Zachary M.
Clasificación:

El cliente no dejó un comentario.

Ian H.
Clasificación:

It takes way to long to pick-up and return. Took 30 mins to be served to pick-up. Waited 45 mins in line to return ... a process that took a few minutes to complete.

mark D.
Clasificación:

El cliente no dejó un comentario.

Abdi W.
Clasificación:

El cliente no dejó un comentario.

Christine D.
Clasificación:

El cliente no dejó un comentario.

Alan M.
Clasificación:

I made an on-line reservation at a location near my house. I requested that I be contacted via email if there was any change. On the day of my rental I arrived at the rental location only to be told there was no rental for me there and that the booking had been switched to a location on the other side of town. I was not impressed. No one contacted me to inform me of this change. When I told this to the desk I was given a shrug and informed a text message was sent (I do not own a cell phone). The indifference to this mistake has not left me with a good impression of Uhaul and will likely rent from someone else next time. My company often rents vans and small trucks but I can't see myself coming back to Uhaul anytime soon.

Franklin H.
Clasificación:

I rented a 5' x 8' trailer and towed it about 600 kilometres behind my SUV. Arrival and return were easy and quick. The trailer was in good condition and towed easily. This was the first time I have rented a UHaul. It was easy and cost effective. I will do it again any time I have stuff to move.

Florence M.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

Service was great truck was great as alway. Shoutouts to John at the Coventry location in Ottawa.

Abul S.
Clasificación:

El cliente no dejó un comentario.

KARENJEAN M.
Clasificación:

El cliente no dejó un comentario.

Francois D.
Clasificación:

El cliente no dejó un comentario.

Maurice P.
Clasificación:

Have different lines for those people that just want to buy moving equipment and those that are renting the vans and trucks. It took us 45 minutes to get our truck even though we completed the online check-in. Maybe have a different line for express check-in. Overall besides waiting for the truck, we had a great experience!

GARY C.
Clasificación:

El cliente no dejó un comentario.

Jaime S.
Clasificación:

El cliente no dejó un comentario.

DILLIRAM S.
Clasificación:

El cliente no dejó un comentario.

Pedro B.
Clasificación:

Rude employees and when I went to return the equipment, there was nobody to explain properly the process. Very disappointed.

Grant S.
Clasificación:

The 26 Foot truck I had rented was dirty on the outside, covered in bug guts and driven down a dirt road, the cab and box where in great shape! Would definitely rent again! A clean truck is a happy truck!

rabih A.
Clasificación:

Very good service thank you

Claude B. L.
Clasificación:

To avoid longer lineups it would be good to have more customer service desks open as not everybody wants to book online. Thank you.

Joshua H.
Clasificación:

Didn't get the dollies I'd reserved, which made for a tougher move, but at least got refunded for them.

Trevor H.
Clasificación:

Returning app does now to work and neither does U-Haul.com/share. Also, was never notified that the reservation was changed to a different location so had to drive an extra hour out of my way which lead to a lot more km charged. I will not be using U-Haul EVER again!!!! This company sucks.

Naresh D.
Clasificación:

El cliente no dejó un comentario.

Mohammed T.
Clasificación:

Hi, I completed the uHaul Pick up process on the counter, there was no mention of a fee to be paid if you don't check out the truck using the website if you come after hours. I found that when I received my invoice, I already over filled the gas tank mark by $15 and now I am losing another $20 because someone “forgot” to mention that fee, I would have done it have I been notified. Not happy about that, hopefully you can waive that fee. Thank you

Guy B.
Clasificación:

Thank you Logan for hooking up

David R.
Clasificación:

Not much ... it's hard to top excellent service.

merouane D.
Clasificación:

Bonjour, la réservation a été changée plusieurs fois concernant l'heure et l'endroit. J'ai commandé un dolly et un utilitaire mais ils n'étaient pas disponibles. J'ai quand même accepté de prendre un dolly plus grand et plus cher mais le collaborateur a mal compris et ne l'a pas ajouté. Je suis parti pour déménager, mais je n'avais pas trouvé le dolly. Je suis revenu pour le récupérer et il m'a été quand-même facturé.

Eushenither M.
Clasificación:

El cliente no dejó un comentario.

Roch V.
Clasificación:

Please clean the windshields inside once in a while, as well as changing the wiper blades that came with truck. It's a bit of a safety issue when night falls. Apart from that all good!

Robert L.
Clasificación:

Pickup service was very thorough and knowledgeable and drop off was very well organized

bernie E.
Clasificación:

El cliente no dejó un comentario.

gerardo C.
Clasificación:

El cliente no dejó un comentario.

Jean M.
Clasificación:

I fill out online all my personal info believing that my checkout would be easier...but when I got there the info was asked again on my phone ( yes I know for security) but I mean apart from a blood sample...then had to go inside to finalize my reservation waited 30 minutes ( not first time at this location wait time not improved) I dont believe Uhaul has heard of this virus going around called COVID. Its confirmed I will rent from someone else

Kenneth H.
Clasificación:

I'm impressed and very affordable

Matthew G.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

Buu-Khanh L.
Clasificación:

Fast service Courteous and competent Very efficient and conscientious personnel

Rachid G.
Clasificación:

Very good service

Emmanuel N.
Clasificación:

You can ad GPS in car Thanks

isabelle B.
Clasificación:

El cliente no dejó un comentario.

Richard Y.
Clasificación:

El cliente no dejó un comentario.

Katie H.
Clasificación:

El cliente no dejó un comentario.

Giridharan N.
Clasificación:

El cliente no dejó un comentario.

Caron G.
Clasificación:

We dropped at night on a Sunday and called in the delivery so did not interact with anyone at the location

ALEXANDER TJORNI H.
Clasificación:

El cliente no dejó un comentario.

Trevor R.
Clasificación:

El cliente no dejó un comentario.

Jennifer W. | Overall Experience |
Clasificación:

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a $15 Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

rebeca r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

sophie p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Adamou S. | Overall Experience |
Clasificación:

The experience was awful, I couldn't get to store my stuff for two days. I had to keep the truck in a parking for 2 additional days then go to another storage company. You have a great truck rental service, I was expecting similar with the storage service.

Ali R. | Overall Experience |
Clasificación:

Moving out was very stressful given the fact that the parking lot was a mess. To make matters worse my brother and I were asked to push some uhaul units out of the way by hand in the rain. Lineup inside was really long and nif moving. I would never use uhaul ever again. I have friends that have stored with Dymon storage and they are extremely happy with everything across the board. I truly wish I would have had a much better experience.

john S. | Overall Experience |
Clasificación:

Units leaked from basic weather, and it got infested with mice and they didn't do anything about it; more than 50% of my unit was destroyed

Israel B. | First Impressions |
Clasificación:

Extra Super Services. I Love your company.

Winifred O. | Overall Experience |
Clasificación:

HASSLE FREE!!!

Candice P. | Overall Experience |
Clasificación:

Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Winifred O. | First Impressions |
Clasificación:

Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

Meghan W. | Overall Experience |
Clasificación:

Donald is the only staff member I’ve encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

Patricia P. | Overall Experience |
Clasificación:

Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Jane W. | Overall Experience |
Clasificación:

Staff very obliging.

lee m. | Overall Experience |
Clasificación:

Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

Valerie L. | Overall Experience |
Clasificación:

There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Valerie L. | First Impressions |
Clasificación:

We were handled professionally and quickly. Would definitely recommend.

MICHEL O. | Overall Experience |
Clasificación:

NONE

Ric L. | Overall Experience |
Clasificación:

Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Kirsten L. | First Impressions |
Clasificación:

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

carlos v. | Overall Experience |
Clasificación:

Thank you We are now done with your services.

Samantha F. | Overall Experience |
Clasificación:

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Dominic M. | Reservation |
Clasificación:

Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

aaron l. | Overall Experience |
Clasificación:

Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

Claudine B. | Reservation |
Clasificación:

I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Alia A. | Overall Experience |
Clasificación:

Seem staff do not love their job

Samantha F. | Reservation |
Clasificación:

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

nicole m. | Overall Experience |
Clasificación:

I didn’t like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

Elizabeth D. | Reservation |
Clasificación:

Pleasant,Efficient,

dan l. | Overall Experience |
Clasificación:

Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

linda r. | Overall Experience |
Clasificación:

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn’t always practical to get into the storage unit sometimes the clerk was busy

MATT N. | Reservation |
Clasificación:

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

Elsie M. | Overall Experience |
Clasificación:

thiefs

MARKESSIE B. | Overall Experience |
Clasificación:

I am appalled by what's happened to my personal belongings at this storage facility. 75% of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

Kelsey C. | Reservation |
Clasificación:

Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Kevin D. | Reservation |
Clasificación:

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Charles C. | Overall Experience |
Clasificación:

The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Roberto A. | Overall Experience |
Clasificación:

the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.

raewyne b. | Overall Experience |
Clasificación:

DO NOT RENT A STORAGE LOCKER FROM THIS PLACE. Tamrat Meherete cannot get it through her head that my storage contract ended the 4th of April 2018. I keep getting threats for payment. Duh.contract over

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