Comentarios del cliente para U-Haul Moving & Storage of Ottawa

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Ottawa

Grado total:

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Amy L. en

Grado:

The floor of the back of the truck was slippery, making it dangerous to walk with boxes and furniture.

Paul D. en

Grado:

El cliente no dejó un comentario.

Megan G. en

Grado:

The person who checked me in was friendly and did anything he could to help me. I’ve rented a Uhaul 3 times in less than 2 months. It would be nice to get 5th one free or some sort of customer loyalty program. I use them all the time and it adds up

Shirley M. en

Grado:

El cliente no dejó un comentario.

Ehsan M. en

Grado:

El cliente no dejó un comentario.

Andrew G. en

Grado:

El cliente no dejó un comentario.

JUDY J. en

Grado:

The price was reasonable and the staff are very friendly. The only issue was the lack of parking when I dropped the car off so I had to park in front of rental trucks, essentially blocking them in if they had been needed.

sandeep Y. en

Grado:

El cliente no dejó un comentario.

John V. en

Grado:

El cliente no dejó un comentario.

Melissa K. en

Grado:

El cliente no dejó un comentario.

Christian C. en

Grado:

Receipt should be given after payment, it has been said to check my email, I’ve been looking for the receipt on my email but nothing came.

Shaun H. en

Grado:

El cliente no dejó un comentario.

AListair B. en

Grado:

El cliente no dejó un comentario.

Roland D. en

Grado:

El cliente no dejó un comentario.

KEVIN F. en

Grado:

Very conviennent and efficient. Good staff

daevat T. en

Grado:

I check my online banking, and i saw tow charges, they stealing ppl , be careful check your charge before you move , this ppl they try to steal your money.

JUSLIN F. en

Grado:

The same thing

Dee-Anne W. en

Grado:

El cliente no dejó un comentario.

Norman S. en

Grado:

The back door of the trailer would not stay closed. Had to secure it with a tierap.

David R. en

Grado:

nothing

devin M. en

Grado:

Was good

Francine A. en

Grado:

Donald W. gave excellent customer service.

Michee J. en

Grado:

They recorded the wrong mileage and didn’t prompt me to check it before leaving ended up paying 100$ in mileage I didn’t even do

Selim L. en

Grado:

El cliente no dejó un comentario.

Brian K. en

Grado:

This is literally the absolute worst customer experience I have ever had. You have the worst return system after hours I have ever seen in all the companies like this I have used. I know your a terrible company as it's 2019 and your company does not monitor it's Twitter account of customers in serious need of help. 2 hours on hold to get a basic issue resolved. I have made sure to explain to all family friends and co-workers the terrible situation uhaul put me in. I can assure you even if I was offered a million dollars I would never rent from you guys again. Absolutely disgusting that a company from 1949 or 59 can't help customers in a reasonable Manor. Feel free to have someone from head office contact me about how terrible your company is 6138834424 or briank3189@hotmail.com.

Nicolas S. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

El cliente no dejó un comentario.

Hailom G. en

Grado:

Include truck that has Bluetooth/USB capability. Offer at least 100 km per day bonus, to compete with other rental agencies.

Luc G. en

Grado:

Provide a receipt when the trailer is returned to confirmed that eqpt was returned and the hour returned

Steven K. en

Grado:

Very professional team.

Patricia P. en

Grado:

Staff was friendly and helpful

David S. en

Grado:

El cliente no dejó un comentario.

Steve R. en

Grado:

I booked a last minute move. The service and vehicle were top notch! I will definitely use you guys again. Steve

Beverly F. en

Grado:

One of the tires had no air in it. It's not hard to add some air and I am very capable but when you're paying per kilometre and you have to detour to hit up a gas station, it's a pain. We checked the truck for existing damage, never thought to check the tires before leaving the lot.

John V. en

Grado:

El cliente no dejó un comentario.

Mel S. en

Grado:

Very easy process. Thanks.

Stephen S. en

Grado:

Better communication with coordinating trailer pick up. Had issue with scheduling that required follow up on my side. Several calls and visit to location. Wait.time at location more staff working. Staff at counter was polite and helpful

Erich W. en

Grado:

This location gave me a truck with a bald blown tire on the outside driver side. This is unacceptable. They put everything i own and furthermore my life at risk with their negligence. Inspecting your trucks properly would be a start, before you kill someone.

Jocelyn B. en

Grado:

El cliente no dejó un comentario.

Jane W. en

Grado:

Staff very obliging.

lee m. en

Grado:

Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

Valerie L. en

Grado:

There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Valerie L. en

Grado:

We were handled professionally and quickly. Would definitely recommend.

MICHEL O. en

Grado:

NONE

Ric L. en

Grado:

Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Kirsten L. en

Grado:

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

carlos v. en

Grado:

Thank you We are now done with your services.

Samantha F. en

Grado:

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Dominic M. en

Grado:

Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

aaron l. en

Grado:

Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

Claudine B. en

Grado:

I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Alia A. en

Grado:

Seem staff do not love their job

Samantha F. en

Grado:

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

nicole m. en

Grado:

I didn’t like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

Elizabeth D. en

Grado:

Pleasant,Efficient,

dan l. en

Grado:

Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

linda r. en

Grado:

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn’t always practical to get into the storage unit sometimes the clerk was busy

MATT N. en

Grado:

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

Elsie M. en

Grado:

thiefs

MARKESSIE B. en

Grado:

I am appalled by what's happened to my personal belongings at this storage facility. 75% of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

Kelsey C. en

Grado:

Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Kevin D. en

Grado:

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Charles C. en

Grado:

The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Roberto A. en

Grado:

the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.

raewyne b. en

Grado:

DO NOT RENT A STORAGE LOCKER FROM THIS PLACE. Tamrat Meherete cannot get it through her head that my storage contract ended the 4th of April 2018. I keep getting threats for payment. Duh.contract over