Customer Reviews for U-Haul Moving & Storage of Orange

3,690 comentarios

225 Scotland Rd   Orange, NJ 07050

(973) 530-2937

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 530-2937

225 Scotland Rd
Orange, NJ 07050

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

FRANKLIN P. 
Rating:
5.0

The location itself was amazing...however I am highly disappointed in my overall experience at uhaul. I won't be returning and definitely will NOT recommend the uhaul company to anyone. I did not appreciate over the phone conversations and lack of on demand managers ( or even managers available within 24 hours) to solve problems that uhaul created for me was unacceptable. I have used uhaul to move across country in the past and loved it. I almost used Uhaul to book and help mother in law but disliked how I was spoken to and booked with penske instead. I thought maybe it was just Arizona and wanted to give uhaul another chance bc I loved my first experience. I chose to go with uhaul, despite my Arizona experience, and now I don't plan on ever using uhaul services again. I am highly disappointed and disgusted at the unethical business.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Keep doing what you're doing

RALPH M. 
Rating:
5.0

The staff were very nice and helpful. When i came to the warehouse to look for my storage unit, there was a very helpful associate who was able to lead me right to my unit. She even was able to open the hard plastic packaging that encased the padlock i am required to use. The facility is very well kept.

Rebecca D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

Baden C.  |  First Impressions 
Rating:
5.0

It was nice and quick to check in and drop off.

Mten H. 
Rating:
5.0

Customer did not leave a comment.

EDDYJ D. 
Rating:
4.0

Everything was awesome

Craig M. 
Rating:
5.0

Great friendly people, the gentleman who we dealt with to return the van is a true professional.

JASMIT S. 
Rating:
4.0

Customer did not leave a comment.

Charity B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMILAH B. 
Rating:
5.0

Staff is awesome very helpful

JAMILAH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHOMARI H. 
Rating:
4.0

Customer did not leave a comment.

SHANNA B. 
Rating:
5.0

Keep up the great work!!!!!

CHARLIE G. 
Rating:
4.0

Customer did not leave a comment.

JAMAAR H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
4.0

This is my 3rd time using this facility and I enjoy dealing with them, everyone is always courteous, and that means a Lot (especially with ALL that's going on in today's Crazy World. So I say, just keep doing what You ALL are doing. Stay Safe / Stay Well.

SHIRLENE W. 
Rating:
4.0

The original vehicle we were given had both doors damaged, so we were given a different vehicle. That one had one door damaged, though it closed well enough. My interactions with the employees were positive.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

alexandra h.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful.

MARY F. 
Rating:
2.0

There was no windshield washer fluid in the cargo van and tge windshield was dirty. When it began to rain, the dirt smudged and I could not wash it off. So I had to pull into a gas station to clean tge windshield. The side mirrors were dirty, which made it extremely hard to use them as well. My contract was never emailed to me, so when I tried to return tge truck I sat on hold with Customer Service for 30 minutes, before I decided to create an acct and see if the rental would show up, which it did. When I finished the vehicle return process, 15 minutes later... I was still on hold!!! I had similar issues the last time I rented about a month ago and didn't report anything, because I figured shit happens. But back to back rentals??? That's an issue! Hopefully my words will be taken with some degree of seriousness and I hope that possibly there may be somewhat of a discount applied for my 2 extremely inconvenient U-haul rentals. Thanks.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

EDITH J. 
Rating:
5.0

Outstanding service and staff!!!

DAVID R. 
Rating:
3.0

Customer did not leave a comment.

Amaury R.  |  Overall Experience 
Rating:
3.0

Everything was fine, just not exceptional.

MICHAEL S. 
Rating:
5.0

Staff was very nice and extremely helpful!!!

Joseph P.  |  First Impressions 
Rating:
5.0

99% perfection. The one improvement request would be to clear up where customers can park when they arrive. I used a rental spot, was approached in a friendly way by an employee to move my car, but we couldn't find a spot even though there seemed to be 4-5 customer cars parked there max. Can't say enough how well maintained, courteous, fast and helpful everything was. BRAVO.

LUIS C. 
Rating:
5.0

You are perfect guys.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
3.0

Customer did not leave a comment.

karl g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRANDI W. 
Rating:
4.0

The UHaul mobile app kept switching the id of the truck that I am suppose to take. Not sure why. It was very distracting and anoying.

Johnny K. 
Rating:
2.0

The waiting time was too long

DANIEL G. 
Rating:
2.0

My hand truck was stolen by people loitering! Plus the loading dock and back of the elevator smells like urine!

Tamar R.  |  Overall Experience 
Rating:
2.0

Great staff but too many people outside constantly asking if you needed help for money after you said no.

TAMAR R. 
Rating:
5.0

Excellent customer service. Thank You Mr. Diaz

DIANE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH W. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH W. 
Rating:
5.0

The Orange location did a great job. My issue was that I booked close to my home at Pioneer Rentals, however the system moved my booking to Orange, which is 30 minutes away.

NICHOLAS D. 
Rating:
5.0

Great experience!!!! Great customer service But I won't rent again 😂

Jennifer H. 
Rating:
5.0

I'm completely happy with the service as well being hands on!!! 🙏🏿 Clean and organized.

Nakia C. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Keep doing what you are doing , the service was excellent.

FENTON D. 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BARBARA R.  |  First Impressions 
Rating:
5.0

An efficient operation with respectful staff.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

MELISSA L. 
Rating:
3.0

relatively easy to sign up, set up access, get to your unit (had to change the initial one as it was locked) security system does not update until after you have left your first time, but it works eventually. The issue I had was at the end of the rental. Charged for two extra months until automatic payments were canceled. Will see next month if it really done or I have to call again to discuss it. Overall not so bad.

IVO P.  |  Overall Experience 
Rating:
5.0

Wonderful place to do buiness.

Beverly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALHOUSSEYNOU S. 
Rating:
5.0

Staffs were so professionals

JOSUE L. 
Rating:
5.0

Customer did not leave a comment.

ERIN B. 
Rating:
1.0

Customer did not leave a comment.

Akia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHALISH G. 
Rating:
5.0

Thank you for your help.

Blondecia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA B. 
Rating:
3.0

Uhaul needs to have a better way to accommodate customers with their needs

Joscelyn S. 
Rating:
5.0

Customer did not leave a comment.

YONATAN S. 
Rating:
5.0

on the site at the street one can find a few helpers eagerly looking for work. they are not subtle, they will wave and ask if you need help./// also you might want to bring some coffee and donuts for the desk help, i feel it might improve the morale vibe in the place./// The custodian however was quite cheerful and the store AND rest room are impeccably clean.

MONICA S. 
Rating:
5.0

Perfectly well

DICKENS G. 
Rating:
5.0

The staff at this location are always so pleasant .They give me excellent customer service .

DAPHNEE G. 
Rating:
3.0

To make sure the trucks are back on time for the next customer to use.

Vivi D. 
Rating:
4.0

Maybe a few more signs outside to review the process and give direction but over all this is my go to location.

Leah W. 
Rating:
5.0

Nothing is was great

DERVIN H. 
Rating:
5.0

Customer did not leave a comment.

Shavar F.  |  First Impressions 
Rating:
4.0

Jon is always very helpful.

BRANDI W. 
Rating:
2.0

Customer did not leave a comment.

Carey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELISA G. 
Rating:
2.0

Customer did not leave a comment.

CAREY S. 
Rating:
5.0

Customer did not leave a comment.

Erik G. 
Rating:
5.0

Customer did not leave a comment.

JOSUE L. 
Rating:
5.0

Customer did not leave a comment.

Eze A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORA B. 
Rating:
5.0

Quick and easy

Leanna B. 
Rating:
5.0

They are the BEST!

Roger H. 
Rating:
4.0

Customer did not leave a comment.

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAQUANNA S. 
Rating:
1.0

Unfortunately, as they say, the 3rd time wasn't a charm with my recent experience with your company. On Tuesday September 21st, 2021 I rented a cargo van and was told by the agent to “return the van with the gas at the same level”. This was done, which when the vehicle was inspected it had only 1/4 tank of gas was available at time of pick up and same returned with a $10 top up. However, I was charged twice because it was claimed that I returned a vehicle with 1/4 tank rather than a full tank of gas. Where can I drive within the time frame to utilize 3/4 tank of gas in under 30miles? Upon subsequent enquire, I was told “they'll fix it and send an email to rectify their mistake. Today is Friday September 24th, 2021 and no refund has been done. I'm in utter disbelief because my previous 2 interactions weren't nothing compared to this recent situation. Yours Sincerely ………………….. Disgruntled Customer

RONALD P. 
Rating:
3.0

Location and truck were adequate. Clerk was distracted by her cell phone. Truck had 3/16 tank of fuel and check engine light.

RICHARD A. 
Rating:
4.0

Having to submit info online and again at the shop is annoying, but they're very professional in manner filling their job designation. Photos were not updated but I did submit pics. Cost was about $50 per 10feet of truck, w mileage $1/mi, not bad... Each 5 mi roundtrip +$10 add w/$20 or $40 rental $14 insurance and equipment

Paul Y. 
Rating:
5.0

Staff friendly and helpful in getting me on my way.

DAVID P. 
Rating:
5.0

The mileage and gas level were both way off when I picked up the truck.

William S. 
Rating:
5.0

Customer did not leave a comment.

KANTO C. 
Rating:
5.0

Customer did not leave a comment.

Ashley B.  |  First Impressions 
Rating:
5.0

Staff was friendly and efficient

MELISSA T. 
Rating:
5.0

Customer did not leave a comment.

Coram R. 
Rating:
2.0

Upon removing my items out of the storage unit, there were mice feces everywhere. There was zero food content in my unit, nothing stored warranted mice, it was disgusting and disappointing. Also, the staff was courteous and accommodating but not forthcoming with information. If you don’t ask simple questions about how the processes work they are not volunteering any info.

Marsha R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina F. 
Rating:
5.0

Customer did not leave a comment.

GUY N. 
Rating:
5.0

Customer did not leave a comment.

Quadriyyah B. 
Rating:
4.0

I was told by the U-Haul rep when I rented the storage unit that when I close out the account monies would be prorated. I paid for the unit up to Sept. 22 and closed the account Sept 17. I was told I was not entitled to a credit because payment in not prorated.

Judith B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
1.0

The guy was an absolute disaster. He refused to take the truck. He wanted to me to go find another uhaul location since he had no space. I explained to him my contract states I have to leave it here and if that is the case he should contact uhaul and/or take it there himself. After a shouting match he walked away refusing to take the truck and basically said the hell with it. Guy misrepresents your brand in the worst way.

Brad B. 
Rating:
4.0

Too many hidden charges add to the final bill. Let your customers know up front what ALL the charges are.

Andrew L. 
Rating:
4.0

Always listen to the customer if there is a concern. It might avoid problems in the future.

ANTHONY M. 
Rating:
3.0

Check out process took too long. Rep seemed to not know how to use the POS system and kept asking for help from her supervisor. Was not given printed contract at the end and had to go back to request it.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

YVONNE W. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
1.0

Stop charging paying customers like myself for services not rendered. I was charged for GAS although the tank was at the same mark when I picked truck up. Put on hold for 40 minutes waiting for someone from pickup location just to transfered to corporate customer service. The representative did not resolve my problem, said its something the location has to fix. Then why am I speaking with you when I called the pickup location. Poor service overall, would not patronize in the future nor recommend.

JOHNATHAN P. 
Rating:
5.0

Very pleased

Ahmad W. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLI C. 
Rating:
5.0

No comment

EMERSON C.  |  First Impressions 
Rating:
5.0

We tried to use another location in South Orange, which was a total disaster. The one in Orange was first-rate: large, efficient and pleasant.

ROBERT T. 
Rating:
4.0

I would have rated it excellent, I opted for the early pick up. Everything was going great, then I couldn't get the key bow lock to open. Had to wait until the store opened which backed me up almost 2 hours with the waiting plus the added traffic. Turns out the combination for the lock was programmed wrong. Maybe you could look into an all electronic system where you text a code and it opens remotely. I think Home Depot does this.

GERALD M. 
Rating:
5.0

Your have good working staff and excellent in what they do.

Dayn V.  |  First Impressions 
Rating:
3.0

Mouse problem. Noticed lots of dried up mouse excrement.

AALOK M.  |  Overall Experience 
Rating:
5.0

Anne Marie, who assisted us in getting our equipment was excellent.

Joseph C. 
Rating:
4.0

I had questions during the day about my rental contract. I called during business hours, and nobody answered the phone. This was very frustrating. The call would kick over to the main uhaul number which has a wait time of between 30-45 minutes. This is not a good way to conduct business. The employees at the location were very helpful in person. But it doesn't seem they prioritize answering calls. Not great while I'm out with a rental vehicle if I need to get through to someone on the phone.

Lauren F. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO B. 
Rating:
5.0

Customer did not leave a comment.

Katherine R. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

EUGENE A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

The process of renting the space was quite simple

louie c.  |  First Impressions 
Rating:
5.0

i only went there because when i arrived at my original agreed site .. the trailer was locked under the back of another box truck. i was given no warning, no alternative by the so called manager (lazy fool).so I called your 800 # and told them. they helped me and i had to drive to the out of the way orange site. they were professional and a welcome relief from the dover fool

MICHAEL M. 
Rating:
5.0

always great

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Wanda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gwen v.  |  First Impressions 
Rating:
5.0

The front desk ladies were excellent from picking the right boxes I needed to being the truck down to me due a knee injury, they were on their game. and the guys doing truck prep were the best. I strongly recommend Scotland RD Orange NJ to anyone, anytime!! Kelvin - satisficed customer.

Kelvin D. 
Rating:
4.0

Customer did not leave a comment.

Stephane e.  |  First Impressions 
Rating:
5.0

The entire staff there has been very helpful since I have been a customer. However, Ann Marie was very knowledgeable, helpful, pleasant and patient and helped me with my Ubox experience. Your staff gets 5 stars too. Thank You all for all you do, and I will be back again.

Kim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shachorah y.  |  Overall Experience 
Rating:
5.0

I had the best experience with U-Haul storage facility. You delivered on every promise, everything was transparent, no hidden fees. I would recommend your facility to anyone looking for storage.

Quatsford P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blondecia D.  |  First Impressions 
Rating:
5.0

Just.I woul like have accesso though the main big door . ( instead by the small door). But it's fine.

VICTOR P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KISHA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHADRA L.  |  First Impressions 
Rating:
5.0

The young lady who helped me was very polite!

SHAQUILLE G.  |  First Impressions 
Rating:
5.0

The woman who helped me at the front desk was AMAZING! Super helpful and very courteous!!

Shana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omer B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREA H.  |  First Impressions 
Rating:
5.0

Katrice, the staff member who assisted me, was efficient and professional.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellyce C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Abdul A.  |  Overall Experience 
Rating:
5.0

Your cost needs to be less.

Nigel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisheva b.  |  First Impressions 
Rating:
5.0

Great customer service.

Chris E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Damon F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MALCOLM H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
4.0

Not very comfortable with seeing people off the street hanging around the building or even walking in to use the bathroom facility...

Mascia A.  |  Overall Experience 
Rating:
3.0

Everything was cool with the equipment. However the employees are both location Wyoming and Newark seemed frustrated and as if they didn’t want to be at work.

Yusuff A.  |  First Impressions 
Rating:
3.0

Facility is good but the staff is so rude, curt, no sense of customer service. It’s like everyone there is miserable. Upon entering they literally roll their eyes because they have to help you. I also emptied out my unit early and they jumped at the chance to sell it to someone else but did not offer me any type of credit or even a thank you.

Justine H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard c.  |  First Impressions 
Rating:
4.0

So far, it's excellent. Just as long as they don't go up on my rates every other month, like some other storage facilities I'm familiar. One issue though; the storage contract: There wasn't any. I never got a formal, written rental agreement. I take issue with that. That needs to be rectified. If not for that, I would've given five stars.

KEVIN E.  |  First Impressions 
Rating:
5.0

Katrice provided valuable, patient assistance. She was professional, knowledgeable, and represented UHaul most favorably. 5 stars.

Colin W.  |  First Impressions 
Rating:
4.0

Ms. Mitchell was gracious wise and helpful; a great representative for your Orange, NJ branch.

GEORGE F.  |  First Impressions 
Rating:
5.0

But I had problem with my address

OSWIN C.  |  First Impressions 
Rating:
5.0

It's very clean, the staff were helpful.

Juana G.  |  First Impressions 
Rating:
3.0

The reason I put staff was not friendly is due the assistant mgr she was not helpful to my concerns or my needs for an issue I had with my storage unit. When I ask if I can speak to the GM she bluntly said to me I am the manager. I called uhaul head quarter's to report matter who reached out to the GM via email he corrected the matter and responded back to me via email.

Sandra D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shakeena G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hector A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacyann J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly r.  |  First Impressions 
Rating:
2.0

I did not move into the storage. I never received an email confirmation. 2. The storage unit was dirty and had stuff in it. The young lady acted as if I was making it up and i waited for someone to come and clean it. They took to long and I left. I never moved in and a totally bad experience.

Thomas W.  |  Overall Experience 
Rating:
1.0

This is a review of Uhaul, and not specifically this location. I booked a storage unit with one location. I had a reservation and a set price at 89.99 plus tax and insurance. When I arrived (225 Long Ave), a sign on the door said that it was closed and to call a number. I called and they told me to go to another location (1000 Sherman). I did. When I got there, after waiting a while, the person told me that the location wasn't open at all and I could get a smaller unit with them for a lot more money ($125). I left and called Uhaul. The person on the phone was confused that the location was closed. She said it didn't make sense. Finally, she figured out that it was a new location and it wasn't yet open for business. For some reason, I was still able to make a reservation for it though for a date when it wasn't open. I ended up paying a lot more for a unit at a different place. So, it was a disaster. I really would expect to get the benefits of having a large chain, namely, that they would honor the price for when I booked. It seems like it's more a series of independent places that kind of work together, not at all as good. The person on the phone was helpful, and the place it's at is fine, but this was a mess so beware of this kind of thing with Uhaul.

Joe A.  |  First Impressions 
Rating:
1.0

The system was down so I could not get a code/card to access the elevator. The process was not clear on how to check in at the front door so that led to serious frustration while moving in. A text said I will have a lock ready in my unit and there was none there so I had to run around the facility to find an employee to fetch a lock (which was originally included in my rent). The only thing that made this facility worth it was the large elevator, and the 1 month free with a truck rental. Other than that I would not advise.

Ryan F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VERONICA H.  |  Overall Experience 
Rating:
4.0

I didn't choose excellent just because there us always room for growth. The only issue I encountered was seeing rat droppings on the floor in my storage space.

DENISE R.  |  Overall Experience 
Rating:
2.0

I wanted to close my account thinking the bill would be pro-rated. I was not told prior to closing the account that u-haul does not pro-rate the bill. U-Haul just want to take your money for the month and rent the unit to another person (my impression). This is not the way to do business. . The staff understood my point and put the account back in the system since I would lose my money . I would not recommend U-Haul to anyone because this is not the first incident I have had. The Management team is rude and unprofessional from my pass incident when I had to call a locksmith and they locked my unit. The worst place to do business. This pandemic nobody has Money to just give away. Please train your staff to let the customer know up front all details before just trying to rush the customer off. U-Haul does not credit for days remaining on the account if that’s the policy let the customer know their opinions. Which is good customer service. This location is the worst

Patricia G.  |  Overall Experience 
Rating:
5.0

thanks

David I.  |  First Impressions 
Rating:
4.0

Overall pretty good, except for the alarm function. There were no directions or obvious way to arm or disarm it, but it works go off every time I accessed the unit. And, surprise surprise, nobody cared about the alarm going off.

Hermanpreet S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim B.  |  First Impressions 
Rating:
5.0

The employees here helped us get a storage unit that we needed and turn in our truck at that location (the one with the storage units).

Maximilli B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmin G.  |  Overall Experience 
Rating:
2.0

The elevator wasn’t working. Even with staff assistance. I returns home with my U-Haul and furniture and went back with them the next day. This cause me time and money. The staff tried their best to help. The second day I was stuck on the elevator it wasn’t moving for a time. I know this was not the norm but it was a big problem for me.

shachorah y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jay L.  |  Online Move In 
Rating:
3.0

The only complaint I have is that you should have some pro rated rates. I was 2 days over and charged for a whole month on both storages.

PRISCILLA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIANA G P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lolita W.  |  Overall Experience 
Rating:
5.0

Good staff

Richard B.  |  Overall Experience 
Rating:
5.0

I still use them

JAMES A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALASSANE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stefany D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanita H.  |  First Impressions 
Rating:
5.0

I encourage anyone in need of space to rent or vehicles choose u haul. Orange u haul is my go to location.

Michael J.  |  First Impressions 
Rating:
5.0

Very helpful staff I'll recommend the facility to anyone who needs storage. Thanks so much.

Marilyn M.  |  Overall Experience 
Rating:
5.0

Ms. Katrice was awesome in a difficult time and I thank her

Timpia O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill B.  |  Overall Experience 
Rating:
5.0

Staff is always friendly and helpful. Thanks

Tammy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

omar r.  |  First Impressions 
Rating:
4.0

Jonathan Diaz the manager is nasty guy he kick me out of the storage

AINER C.  |  Overall Experience 
Rating:
5.0

Wonderful staff!

Anna M.  |  Overall Experience 
Rating:
5.0

I've been a Part of the Orange U Haul family for a while now Jonathon is a Blessing his staff is very Professional they make me feel like family the ladies are a joy the men are gentleman I recommend them totally GOD Bless you all

Rhonda P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevante S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marilyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  Overall Experience 
Rating:
5.0

Great service and very helpful team members

James T.  |  Overall Experience 
Rating:
1.0

Horrible service

Jorge M.  |  Overall Experience 
Rating:
1.0

This was the worst service ever!!! Was the first person there so I got in at 7 on the dot, only to have to wait 15 minutes for back up to come bc the rep couldn’t scan my ID. Of course back up comes in dragging w no sense of urgency. Finally got the key in hand rep sends me to the first 20ft in row I, only to find out that the one he gave me was all the way in the back! The rep gave me 2 wrong access numbers my storage. It was just a nightmare!!!!

DECEMBER F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malisa S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamila S.  |  Overall Experience 
Rating:
5.0

Ma. Lattice the manager was awesome with helping with services after experiencing a difficult rental experience with uhaul

Timpia O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VENEECER B.  |  First Impressions 
Rating:
5.0

Great staff at this location, they take their time to ensure your taking care. great customer service.

Jason C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

wensley e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anne M.  |  First Impressions 
Rating:
4.0

I paid for a month of service & only used 6 days And did not receive any prorated credit back to my card. The monthly fee for my unit was $175

Shem R.  |  Overall Experience 
Rating:
5.0

Great facility, well maintained. Staff was efficient and courteous. Thanks again!

Victor B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmin R.  |  First Impressions 
Rating:
5.0

The staff was very polite, helpful and professional!

Anita T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

loise ann b.  |  Overall Experience 
Rating:
5.0

Very satisfied, will use you again when needed. Have recommended your facility to my church who will be using your facility in the next couple of months. Thank you again, keep up the good work.

Sonya C.  |  Overall Experience 
Rating:
5.0

Good costumer service!

Keyla v M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly L.  |  First Impressions 
Rating:
4.0

Great customer service

Sherie H.  |  First Impressions 
Rating:
5.0

thank you.,. Or the service.

Michael J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Junior M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephine k.  |  First Impressions 
Rating:
5.0

Great management and very customer friendly!

Glenda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan V.  |  First Impressions 
Rating:
5.0

I always enjoy my experience at this location in orange nj

Pamela B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lenore H.  |  First Impressions 
Rating:
5.0

I really like the service, the lady who helped me was very kind, friendly, and professional. I will definitely be doing business again and also refer to a friend. Thank you!! Best regards,

Alexandra D.  |  First Impressions 
Rating:
5.0

Very polite and knowledgeable employees.

Talat L.  |  First Impressions 
Rating:
2.0

When i initially reserved a truck i specifically stated i needed a truck that i could drop at another location as opposed to returning it to where id pick it up. I was moving out of state so that made the most sense. I confirmed with the agent that i could drop the trick at another location in nj...perfect. Three days prior to my pick up date i received a call from uhaul confirming the reservation; however; i had to return the truck to ny! And instead of my flat rate id now be charged per mile!!! I explained to the agent that this was not was reserved and he said sorry cant help thats all we have blah blah. So instead of a rate of i think it was $139? I ended up with a $222 bill.,,almost $100 more!!! Completely unacceptable and the agent was not willing to work with me at all. When i returned the truck to the original location the agent there informed me if i got a bigger truck it would have been one way only...a15” as opposed to a 10”....this was never offered to me as an option when i was told ‘there’s no availability to drop off the truck at another location’....complete scam! Truly thought uhaul had a better reputation...lesson learnt....never again!

Marsha R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda F.  |  Online Move In 
Rating:
4.0

The manager was amazing

Sherry T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike q.  |  First Impressions 
Rating:
5.0

Love this place ... everything is easy and clean

Jacquelin R.  |  First Impressions 
Rating:
2.0

The whole afternoon crew were less than customer friendly.

M Anthony E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivona T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

The customer service representative Kim was outstanding she was helpful and knowledgeable of all aspects of your company. She went out of her way to explain everything to me and was patient with me and my questions. The best Customer Service experience I’ve had in a long time. Thank you Kim!!!

Edward B.  |  First Impressions 
Rating:
4.0

so far my experience was very positive.

glenn w.  |  First Impressions 
Rating:
5.0

Received great service. Made my move pleasant!

KYLE Y.  |  First Impressions 
Rating:
5.0

The young lady that took care of us (Ms Williams) was both courteous, and professional. In this day and age where those qualities seem to be fading, it’s certainly a pleasure to see it done. Thank you

James A.  |  First Impressions 
No reviews have been submitted for this location.

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