Customer Reviews for U-Haul Moving & Storage of Orange

6,513 comentarios

190 Boston Post Rd   Orange, CT 06477
(S Of Bull Hill Ln)

(203) 795-0291

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(203) 795-0291

190 Boston Post Rd
Orange, CT 06477
(S Of Bull Hill Ln)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Make sure the van or truck has enough gas.

Jacqueline R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

Great customer service, very professional and friendly. I will definitely use this facility in the future.

cathrine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer M. 
Clasificación:
5.0

I knew nothing about trailers or towing when I entered the store and the staff could not have been more friendly and helpful in getting me on my way in an expeditious but friendly manner. They are really outstanding.

Brian K. 
Clasificación:
5.0

Excellent service and price. My vehicle was a Ford, well designed.

Keith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery B. 
Clasificación:
2.0

This is a complaint about the UHAUL after-hours closing process. 1. I tried to use the UHAUL website application to close out the rental. While trying to upload the required pictures the app 'froze'. This happened 3 times and I gave up. 2. I tried to call UHAUL - the local # goes to the national calling queue. The message stated that the wait would be 30 mins so rather than wait at the drop-off, I unhooked the trailer, stowed it properly. I then left the location and called UHAUL on my drive home. 2A. there is message also that says you can get immediate attention via 'Chat' I tried this but the wait was 30 mins for this as well. I never received any response on this. 3. After 30 mins in queue, someone picked up but told me they could not close out the rental since I was no longer at the drop-off. I explained everything and that person supposedly entered this info onto my still open agreement. She said to call local office during working hours 4. I called local office number the next morning at 10am. Was put into national queue again. Waited 30 minutes. I had same discussion as prior night with another person. THere was no record of my prior call. THis person also could not close the rental. She said that she could contact the local office via some internal message system and that I would get an email once the contract was closed. 5. Now its a day later - still no email. In conclusion, I will definitely consider whether or not I can drop off during work hours and not rent from UHAUL if I cant. The app should work or at least give some indication of a problem. The call queue wait time is way too long.

Gordon F. 
Clasificación:
5.0

The service at U-Haul in Orange is always excellent. Staff are kind and helpful.

Karen D. 
Clasificación:
5.0

Fast easy

Colleen L. 
Clasificación:
5.0

Amazing easy return!!

EUGENIA F. 
Clasificación:
5.0

Great friendly and helpful staff

Craig H. 
Clasificación:
4.0

El cliente no dejó un comentario.

VERNON T. 
Clasificación:
3.0

Check-in was not as simple as implied and directions unclear at facility. Pricing inaccurate. I dropped off the vehicle an hour before time and was charged an extra day charge. Although, the charges were refunded. It's something that should have not happened. Inaccurate gauge of gas, but minuscule.

Shameka G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY L. 
Clasificación:
5.0

My blankets were not in the truck but they made sure to not charge me for them which was great. Wonderful experience.

Rodney R. 
Clasificación:
5.0

Staff was very helpful and nice. Very professional.

Kristina P. 
Clasificación:
2.0

Employee took my credit card info and used it for food at Way Back Burger

Shri P. 
Clasificación:
5.0

Better internet reception

Theresa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken G. 
Clasificación:
5.0

I just followed the numerous signs for drop off. The young woman met me at the door and said just leave the keys in the cupholder and they would email me. Easy peasy.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

janet D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

I was unable to modify my reservation online after signing in to my account. I wanted to change the pick up time. To me, this seems like a website glitch. Happily, I was able to do this over the phone. The attendants at the Orange CT Rental office were on time and great.

THOMAS U. 
Clasificación:
3.0

The rear driver's side indicator wasn't working and the tank was NOT full when I picked it up and the gentleman at the counter who was great by the way informed me of that. I filled up nearby before using the van for the day ($30) and filled up before drop off. I was told that even though they're supposed to be full upon pick up that I still would not be reimbursed for my $30 to fill a tank that IS SUPPOSED TO BE FULL UPON PICK UP. Very disappointed with this because I have never had a problem with this Uhaul location before

Shawn S. 
Clasificación:
2.0

This uhaul location NEVER picks up the phone. It is very hard to get ahold of someone to discuss any matter.

Diane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

I rent here often. The staff is a 10 on a scale of 1-10. This time I do have one complaint. I believed the miles to be .99 and I planned to drive 100 plus miles. I had no idea and was not told that it would be 1.19 per mile. It did say it in my contract but I read that after I left. I mentioned it to the staff but she said the rates went up. I was upset that I did not have that knowledge. It is not posted. I ended to paying $30+ dollars more and that was a hardship to me. I do have to say that I will rent again and from the same store because they are always so nice and efficient. This extra cost this rental was upsetting though.

LORI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

The gentlemen that worked with me were personable and professional great crew

Kathleen H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dana P. 
Clasificación:
5.0

Staff was excellent, very friendly. Was in and out quickly.

bob F. 
Clasificación:
5.0

We were first time U-Haul renters and we had a very good experience. Our only complaint was that it was difficult to read the fuel gauge so when it came time to refill the tank before returning the vehicle we ended up putting more gas in than we needed to. If the truck was totally full from the start we wouldn't have had to guess when refilling. This aspect should be improved.

Doreen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
1.0

Fix the app. I was charged a cleaning fee for a clean unit just because the app would not allow me to go any further when I clicked that the unit was clean.

MARIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessita W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nancy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri W. 
Clasificación:
5.0

Drop off instructions could be better explained at pick up. For a older woman being out there alone I would have just put my keys in the box without going to the web site due to not feeling safe.

Denise R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmela G. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

Great rental experience, no issues

MaryAnn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil P. 
Clasificación:
1.0

Poor overall experience especially with customer service team

Kadine E. 
Clasificación:
5.0

El cliente no dejó un comentario.

P L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madhavan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAELAN M. 
Clasificación:
5.0

Excellent as usual.

KEVIN C. 
Clasificación:
5.0

Nada

wayne H. 
Clasificación:
5.0

Nice job

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stewart G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominga G. 
Clasificación:
5.0

exceptionally polite, helpful and efficient

Bruce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scot L. 
Clasificación:
5.0

Employees were very professional and quick. No waiting took care of me right away. Very professional service.

NORRIS M. 
Clasificación:
1.0

Attitudes from a girl there, I have been a manager for a few companies. She would not be working for me. Asked questions about what I had set up ahead of time to another employee and she started in that I did not know what I was talking about! Maybe I was miss led but the phone conversation with whom I made the arrangements, but she might as well called me a liar! I will NEVER deal with uhaul again and I will make it known to anyone that needs equipment.

Tim B. 
Clasificación:
3.0

Awesome trailer to rent worked out for my needs yes I would rent it again but just for a little longer time frame

calvin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

There were no issues with my visit and rental.

Jeffery S. 
Clasificación:
3.0

Auto Transport Trailer needed new lashing straps. I did not possess the skill to back the trailer into a parking spot. I received NO HELP WHATSOEVER to do this! It took so long for me to do a horrible job moving it out of the way - aggravating and embarrassing!

RichardJ S. 
Clasificación:
4.0

enclosed trailer did have a leak in the roof towards rear of trailer. It did get two dining room chairs got wet but no real damage and should dried out., Drop up location said they would notify the manager. Personnel at this location were extremely helpful and pleasant to work with.

Lisa M. 
Clasificación:
5.0

All good

David G. 
Clasificación:
5.0

Associate was very helpful and courteous

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brahim M. 
Clasificación:
4.0

Uhaul.com on the return my truck check in needs a little Improvement couldn't get your website to open up to take pictures of dashboard in odometer on the return other than that everything else was good

Reginald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike K. 
Clasificación:
5.0

Great drop off location. Very good signage and the place looked very well organized and clean on the outside. Staff was very friendly.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PABLO R. 
Clasificación:
5.0

Very friendly and helpful staff. The entire process of renting a truck and returning it was smooth and positive.

Bruce M. 
Clasificación:
5.0

I have been a customer at the Orange location for more than 20 years and have seen them grow into what is now a U-Haul "Super Store" They have never provided anything but excellent service. It is also very nice to see a family owned business.

KEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura F. 
Clasificación:
5.0

Your employee are good workers

FELICITA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

quick and easy pick up and return. Friendly staff. Thank you

Erica R. 
Clasificación:
5.0

Excellent service by rental agent as well as very friendly return agent

Phillip E. 
Clasificación:
3.0

Attitude problem at the front desk

Troy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravi P. 
Clasificación:
5.0

I brought back my van after hours and found it incredibly difficult to sign it back in. It kept telling me it couldn't read my location. I tried several times. Got out and went back into site and still couldn't read my location. Tried calling help line but waited almost 15 minutes before giving up and leaving note. The very helpful young man at the Orange CT store was nice enough to waive $20 sign in fee. An easier return would have made the experience better

Richard C. 
Clasificación:
5.0

Staff was extremely helpful. It was a wonderful rental experience.

Jessica E. 
Clasificación:
5.0

N/C

Marvin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
5.0

Everybody was polite I was in and out within 10 minutes the only thing I didn't like the truck seem to be a little hesitant between first and second gear besides that it was great and they also had everything I needed

RICHARD G. 
Clasificación:
4.0

No changes recommended.

Todd H. 
Clasificación:
5.0

We sincerely apologize for the unplanned late return. Mr Middleton had to be taken to the ER the morning the truck was due and is currently still in the hospital. Please forgive the inconvenience.

Keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER Y. 
Clasificación:
5.0

Very professional and very respectful costumer service.. super friendly

Mark A. 
Clasificación:
3.0

Should be a staff member or members to actually locate units instead of just handing customer a map. Also units should be checked when a customer moves out same day. The one that was provided to me still had items inside and two locks on it, one had to be cut off.

Shamila M.  |  First Impressions 
Clasificación:
3.0

One of the tires was seriously low on air. I was disappointed as the tire pressure of all 4 tires is displayed, although I did not notice it until I had left. I purchased air at a gas station.

GEORGE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX M. 
Clasificación:
5.0

Great experience. Easy to reserve, pickup and drop off. The help was super friendly as well.

Elysa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

robin k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MANNY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ceasar S.  |  First Impressions 
Clasificación:
5.0

Fred Johnson has a very well managed facility. His staff is well informed and very helpful. I have been with this location for several years and have a great business relationship with mr. Johnson.

Ed M.  |  First Impressions 
Clasificación:
1.0

The staff is great the facility is filled with mold so it’s no bueno.

Meghan E.  |  Overall Experience 
Clasificación:
5.0

the start of the Truck Rental- Sucked; no key in Wallingford Drop Boxes- 9" of Snow plowed (wind Row) in front of Truck truck not cleaned off! Did Change Difference in Mileage From Wallingford to Meriden/West Haven To Orange...Call Center- 3 Time Calling- until I got worth while help! From there on No Issues... Thank You Dave for the Extra Walk Thru- Greatly Appreciated

RONALD E.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES L.  |  Overall Experience 
Clasificación:
5.0

Saving me money!!!

Alan O.  |  First Impressions 
Clasificación:
2.0

I had mice eat most of my times I had in my dresser all my drawers had mice feces all over some of my clothes were ruined. I had to wash everything I had in that storage.

Jennifer T.  |  Overall Experience 
Clasificación:
4.0

Just would have liked for the hours of the storage to be a little later instead of 7pm on weekdays, should make it for 9p… for people who work and need to grab something from storage. And on weekends til 8p.

Anika C.  |  Overall Experience 
Clasificación:
2.0

When i rented the space they gave me the wrong cubicle #2324 AN UPPER LEVEL THE CORRECT # WAS 1414 SO I LEFT MY STUFF IN THE AISLE UNTIL THE MORNING WHERE I STRAIGHTENED OUT THE CORRECT ROOM # SO I COULD LOAD MY STUFF IN A GROUND LEVEL CUBICLE

Robert S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Cowanda R.  |  Overall Experience 
Clasificación:
5.0

I really enjoyed the offer attached to the hired truck. Uhaul is simply the best. Gracias

THEOPHILUS A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMADOU D.  |  Overall Experience 
Clasificación:
1.0

I was trying to move my things from the U-Haul in Connecticut to the U-Haul in North Carolina and I ended up needing one extra day to exit the U-Haul in Connecticut and they had no way to work with me on that I tried to get a prorated rate. they wanted the full month and nothing else when I asked if I could just get until 10pm on my last day to have things out they said no I would be locked out of the unit at 7 PM that was not the case when I moved in there. I was for sure loading things at 10 pm. I could not understand if I would've been late on my payment I would not be locked out, but because I was requesting an extra day that I was willing to pay for they could not work with me. Well I'm back in NC and decided not to use uhaul and will not use them again for trucks either.

Sharon E.  |  Overall Experience 
Clasificación:
4.0

I want to thank Fred and Uhaul for standing behind me through this difficult situation. When mice decided to move in my storage unit I lost about 3/4 of my things. Everyone else tried to tell me Uhaul probably wouldn't compensate me. But I carried faith with me. Uhaul is one company that still values customer service in a day where it is hard to find. It wasn't easy for me to lose my high school year book or my children's' sentimental belongings but I was respected and felt valued. Thank you again Fred and Uhaul for doing what's right! Godspeed

kristen l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany m.  |  Overall Experience 
Clasificación:
3.0

The young lady ( black woman)that works in your facility has a bad attitude, does not know how to treat customers, my 2 encounters with this person was the worst, get better help, was not in uniform, everyone else was, had on a sweatsuit not cute

Michael D.  |  Overall Experience 
Clasificación:
3.0

Mice in the unit destroyed some of my property.

MARK S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BABAFEMI OLUMIDE O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Santosha T.  |  Overall Experience 
Clasificación:
5.0

Excellent storage company. Staff are extremely helpful and professional. Highly recommend!

Diane M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A.  |  Overall Experience 
Clasificación:
5.0

Daisy & staff are very helpful & professional.. Thanks for making my move a pleasant one..

Cherylbeth B.  |  Overall Experience 
Clasificación:
5.0

It would be nice if there was an accessible dumpster so debris could be disposed if when the lockers are vacatd

john s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

georgette h.  |  Overall Experience 
Clasificación:
5.0

Ethan was great to deal with. Very knowledgeable and helpful !!' Hooked me up to 6 x12 trailer and later closed me out of storage unit. Just a real pleasure to work with !!!

DAVE S.  |  Overall Experience 
Clasificación:
1.0

I pre-paid a unit. I had 5 points of contact. No one left a message! My unit was given away. When I went there with my movers-my unit was inaccessible.

veronica h.  |  First Impressions 
Clasificación:
5.0

The customer service was exceptional and the facility was very well organized and clean.

BELINDA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LU ANN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LU ANN P.  |  First Impressions 
Clasificación:
5.0

I am not sure how I received this notification. I did not rent or need the assistance of u-haul. Could just be a mistake in the number that was uses or a mishap with something else. My name is Ryan Walton and if you need to contact me at 203 5073676

Joceyln P.  |  Overall Experience 
Clasificación:
5.0

Great staff very helpful and friendly.

FLORENCE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra G.  |  First Impressions 
Clasificación:
4.0

Place was clean and staff was nice but I was charged for an RV space instead of a storage unit and had to wait on supervisor to help/fix the problem

yesenia d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VICKY V.  |  First Impressions 
Clasificación:
1.0

Stop f****** sending emails to my phone man

Benjamin R.  |  Overall Experience 
Clasificación:
5.0

Very helpful employees.

FLORENCE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tehisha M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Mickelle M.  |  First Impressions 
Clasificación:
5.0

Fredrick and staff were awesome. He helped to accommodate a request due to two different individuals sharing the same unit with separate move-in and move-out dates. Highly recommend this facility.

Diane M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and seamless process

TAMALA J.  |  First Impressions 
Clasificación:
5.0

Staff was pleasant and very helpful- computers were giving them trouble but they immediately stepped up to make sure there was minimal inconvenience - thank you very much!

BARBARA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cowanda R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B.  |  First Impressions 
Clasificación:
5.0

VERY NICE STAFF - MOVED FROM MILFORD TO ORANGE. LOCATION WAS GREAT !

MICHAEL G.  |  Overall Experience 
Clasificación:
2.0

Box was up to my standards

Michael D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis V.  |  Overall Experience 
Clasificación:
5.0

Never had any issues with access to my storage unit and moving out was easy. Customer service was top notch.

SHARON C.  |  Overall Experience 
Clasificación:
5.0

Family members moved things furniture's out Storage I was told that left four things in dump area that pay for be removed . I came five days later told this removed teo things out dump area , man call said give me until 5pm. Family return moved items could not get in entry card canceled out. That only complaint . Thank you I greatly been happy with services storage . Have blessed day. Alma Jones 2/2/21

Alma J.  |  Overall Experience 
Clasificación:
3.0

The facility is spotless, the unit was spotless. I had to use the bathroom, very clean and well stocked. The directions to get in after-hours were not that clear, it took a few extra minutes for me to get into the building. But once inside, you could tell that this facility was well taken care of. The text I received when I booked the unit said there would be a lock waiting for me in the unit. There was no lock, luckily there was a Target nearby and I was able to purchase one. However, when I went to the office the next day to seek a refund for the lock, the person was unable to help me. She was very professional and took down my information. I was told to come back when a manager was available. The lock was less than $14. I would expect that employees can be empowered to make a $14 decision, especially since I had a receipt and the text stating a lock would be in the unit. I have not had a chance to go back to the office, so I am still out my money. I provided my cell number, no call back. That is why I am rating this just average. Frank Ficaro 203-556-4792

Frank F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick V.  |  Overall Experience 
Clasificación:
1.0

some staff have a bad attitude. i got a call last week saying my account wasn't closed out though i gave the building key and my lock key last month. it's not my fault if it was lost. this place needs to be more professional, desperately. and it's impossible to get through the phone for anything.

justin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

denise p.  |  Overall Experience 
Clasificación:
5.0

Joe Carlino is the best!

Matthew H.  |  First Impressions 
Clasificación:
5.0

Very helpful and nice personnel.

Max D.  |  First Impressions 
Clasificación:
5.0

My experience was pleasant and the staff was polite and helpful.

john w.  |  First Impressions 
Clasificación:
5.0

Great experience- clean and well maintained. A shout out to Joe C. who helped me out a couple of times- thanks Joe!

Timothy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando M.  |  Overall Experience 
Clasificación:
5.0

Mr.Frederick was very helpful .i love the way he went beyond to give us the customer service ever. You rock sir I'm forever thankful. Thx do much

Carmen M.  |  Overall Experience 
Clasificación:
5.0

Staff was VERY nice & friendly had great customer service skills I was able to come in with my reservation and get exactly what I needed for my move did not have to wait long because staff worked TOGETHER as a team I strongly recommend coming here if your in need to move.

Princess H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan J.  |  First Impressions 
Clasificación:
4.0

Manager and staff were respectful and helpful. They only improvement I would note is provide information verbally or on small flyer with hours storage bin is open. Found out later same as store hours. I was also unaware that store bought lock was required. I also was not informed that card has to be swipe in and out each time bin door opened or alarm goes off. A safety concern is patrons did not wear masks in shared hallways. Need signage to remind customers to wear a mask. Overall I had a good experience.

susan w.  |  Overall Experience 
Clasificación:
5.0

The staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.

Richard G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james d.  |  Overall Experience 
Clasificación:
4.0

Fred is fantastic. Bring him back when is is healed. Richard is crazy. Attitude and disrespectful. He has no idea what Customer service is or patience. Not only should he Not be a manager but Not in Customer service. Listen to the recordings. Gracias.

Ernie P.  |  Overall Experience 
Clasificación:
5.0

Everyone who works at U-Haul Orange Ct on the Post Road are amazing. They are friendly and help out whenever they can. ¡Los recomiendo!

Jessica M.  |  Overall Experience 
Clasificación:
4.0

During busy hours service could take a while due to the volume.

Paul H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa A.  |  Overall Experience 
Clasificación:
5.0

Excellent friendly service thank you!

Frank C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald Q.  |  First Impressions 
Clasificación:
5.0

Great service.

Laura P.  |  First Impressions 
Clasificación:
5.0

Fred and his team are excellent.

John I.  |  Overall Experience 
Clasificación:
5.0

Excelente

Barbara J.  |  Overall Experience 
Clasificación:
5.0

Very good

Barbara J.  |  First Impressions 
Clasificación:
5.0

Fred the manager is outstanding! His response is quick and efficient. He is always professional keeping the customer needs first. Thank you Fred. Ernie Parent

Ernie P.  |  First Impressions 
Clasificación:
5.0

Rich, Seamus and the staff were all a pleasure to work with, and very helpful during a difficult time for me. They made the experience a pleasure, from storage to trailer and vehicle rental, pros all!

Paul E.  |  Overall Experience 
Clasificación:
5.0

Love this uhaul hopefully soon we shall be back when it is time

James M.  |  Overall Experience 
Clasificación:
4.0

More service help when three or more people in line would be great thank you

Sue M.  |  Overall Experience 
Clasificación:
5.0

Great service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!

David B.  |  First Impressions 
Clasificación:
1.0

They charged me extra 50$ for no reason.

SANDEEP REDDY G.  |  First Impressions 
Clasificación:
5.0

The 2 people who helped me were professional and thorough. Very pleasant- a great asset to your team. ¡Gracias!

Timothy G.  |  First Impressions 
Clasificación:
5.0

You are running your company brilliantly. Gracias.

Seth C.  |  First Impressions 
Clasificación:
5.0

The girl that took care me is super nice and very helpfull LOve It She should earn a raise Thanks

jose m.  |  Overall Experience 
Clasificación:
5.0

Very professional Thank You

Paul L.  |  First Impressions 
Clasificación:
4.0

We arrived on several occasions to bring new in/remove old items from and was frustrated to find all loading bays occupied by unused trucks/trailers. That should be parked elsewhere.

IVY K.  |  Overall Experience 
Clasificación:
5.0

Young woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!

kelly b.  |  First Impressions 
Clasificación:
5.0

This facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!

Brad F.  |  Overall Experience 
Clasificación:
3.0

Very positive experience

David O.  |  First Impressions 
Clasificación:
5.0

My only issue with my storage unit was having to go up and down the steps with big furniture.

Wannona C.  |  Overall Experience 
Clasificación:
4.0

All in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitches

Rob S.  |  Overall Experience 
Clasificación:
4.0

Very friendly and helpful staff in Orange.

Carey M.  |  Overall Experience 
Clasificación:
5.0

Very nice and well trained staff

Shirley N.  |  Overall Experience 
Clasificación:
5.0

My overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.

thomas t.  |  Overall Experience 
Clasificación:
1.0

not enough room here to write what I want.

Briana F.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help

maria n.  |  Overall Experience 
Clasificación:
4.0

None at this time

angela m.  |  Overall Experience 
Clasificación:
3.0

Too expensive

ANGELA F.  |  Overall Experience 
Clasificación:
2.0

I was not happy with the service I received and will not refer UHAUL to anyone. They sold all of my belongings without notifying me. My lawyer and I are working on sueing UHaul for that.

kadena r.  |  Overall Experience 
Clasificación:
5.0

Good service

Enrique E.  |  Overall Experience 
Clasificación:
1.0

Till this day they want to charge me the monthly pay when i left the facility way before my month was due, called to fix it and nothing have got done !

jilliane a.  |  Overall Experience 
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