Customer Reviews for U-Haul Moving & Storage of Orange Park

Clasificación:

3.0

Truck broke down. Took 2 days to get a replacement truck which in turn the air conditioner when out in the hotties states.

Rating:

5.0

Friendly and helpful staff. Very clean facility

Rating:

4.0

Great experience, but headlights of vehicle were very dim and as such it was hard to see at night.

Rating:

4.0

Good customer service. The truck steering was loose.

Rating:

5.0

Wonderful service

Rating:

5.0

Very friendly and helpful!! The young lady that waited on me was super nice

Rating:

5.0

The front alignment was off. The truck (with 12000 miles) was fairly new but would not drive straight down the road without turning the wheel 40 degrees to the right. Truck was clean and ran good otherwise.

Rating:

5.0

Best spot to drop off.

Rating:

5.0

Everything was great!

Rating:

5.0

Quick check in. Good customer service.

Rating:

5.0

Representative treated us with a very professional manner in a very busy environment. Although the cargo van we reserved was not serviceable from previous rental she immediately resolved the situation in a satisfactory manner.

Rating:

4.0

Made reservation at another location and confermed the day before. Upon arrival I was informed that they did not have the trailer. This is unacceptable. Would not recommend Uhaul to anyone.

Rating:

5.0

In and out quickly. Great staff. Wonderful experience. Only complaint would be long hold time on the phone.

Rating:

3.0

Have better parking for night drop off. Had to almost park in the road due to the small drop off area.

Rating:

4.0

The ordered equipment (dolly) was not available despit being sent to that location so I could have it guaranteed for pickup. Tried calling customer service two separate times. I was told a manager would contact me but I still have not heard back. The mileage rate was increased on me without being informed which just added insult to injury give my drive to that location was 20 miles so I could get what I needed only to find out it wasn't even there.

Rating:

5.0

Nothing to say other than helpful as can be

Rating:

5.0

Nothing bad here

Rating:

4.0

My reservation was delayed three times over two days due to other customers not returning equipment. Besides this, everything was great!

Rating:

5.0

Always a pleasant experience. Great customer service.

Rating:

2.0

I rsvp two furniture dollys on line. Get to the store and while I'm waiting the clerk rents the last furniture dolly. When I get to the counter, I find out that they had bone left. What's the use of rsvp for equipment only to not be able to get it. Then they made me drive the UHaul truck to another store to pick up the dollys. This caused me to go over my allotted 30 miles. So I got charged for going over my miles.

Rating:

3.0

Checking in and getting help from Dalton at the beginning was wonderful. He was very helpful amd made us feel comfortable with the process and equipment so we knew just what to do. When dropping off a different young man checked us in. He was not polite or cordial. He never smiled, and seemed annoyed that we got out if our truck to go inside to pay. He came off as a jerk like he owned the place and we were stupid and beneath him. If he'd been our only interaction, I'd never come back. I wish I had gotten his name to put on this review. He has terrible customer service makers. No manners at all!

Rating:

5.0

Easy drop off.

Rating:

4.0

It had some wear and tear on it, but was in acceptable condition and it did what it needed. It was fairly comparable to other uhaul trailers I've rented in the past. Nothing out of the ordinary so not a reflection on the locations upkeep of the trailer.

Rating:

5.0

Trailer had rust on it Paint or treat the rust

Rating:

5.0

Everything and everyone was perfect! One of the best UHaul experiences ever.

Rating:

5.0

Muy buena atención por parte de la entrega gracias por todo

Rating:

5.0

The customer service representative at this location was exceptional! She was very friendly, knowledgeable and hard worker…. She is a tremendous asset to the UHaul organization.

Rating:

5.0

Great job Orange Park uHaul!

Rating:

5.0

The folks at Orange Park do a great job!

Rating:

5.0

Agents working the front desk on both check out and check in were excellent, courteous and friendly. And fast! Kudos!

Rating:

5.0

On the way to Florida from Oklahoma the side mirror broke. It was held together by a screw. The 12-volt plugs didn't want to work without being jerry-rigged. When I dropped off the uhaul and showed him what happened he was genuinely upset the someone rigged it up. But did say that it will be replaced.

Rating:

5.0

Everything was perfect keep up the great work,excellent customer service

Rating:

4.0

Tired of no one answering at store or at corporate. Also,apps don't work and no one seems to care. Customer service has gotten terrible.

Rating:

5.0

Laugh more

Rating:

5.0

Love Uhaul and will continue using U-Haul but the truck I rented today was not acceptable. It needs to be decommissioned. Questionable brakes and a very very rough ride. Had trouble getting into gear. I am not a complainer but this truck needs to be taken out of use. Thank you for the opportunity to express my comments and I will see you again for my next rental.

Rating:

5.0

Not having people wait for someone to come and remove the equipment from your vehicle. When customers return, they are tired and ready to go.

Rating:

5.0

All persons were helpful and responsive!

Rating:

5.0

Quick and easy. Thank you

Rating:

5.0

Service was great. Told the associate what I needed and was taken care of promptly.

Rating:

5.0

Excellent experience.

Rating:

5.0

N/a

Rating:

5.0

Always a pleasant experience at this location.

Rating:

5.0

Move the after hours drop/parking area 3 truck lengths forward. Way too little space available as currently located.

Rating:

4.0

Everything went well!

Rating:

5.0

Dalton was very helpful.

Rating:

5.0

Employees was short staff and they handle the situation in a professional manner.

Rating:

5.0

Carl and another two I didn't get names were outstanding. I had a broken lift in my receiver and they patiently helped me get it off the vehicle and placed into the rental trailer. I was in a panic with the whole situation and they were very supportive and got me on the road. Thank you again. Especially Carl.

Rating:

5.0

Equipment was clean and in good shape. Transmission is an entirely different story. Class A CDL driver here with 31 yrs behind the wheel. I wouldn't trust that truck transmission to last very long. It was sloppy, made noises and seemed to slip at times.

Rating:

3.0

Increase staff for checking out vehicles during known peak times like Saturday and end of and beginning of month

Rating:

5.0

Very friendly helped in relocation of a closer drop off location for me.

Rating:

5.0

Nothing, you can't improve on perfection

Rating:

5.0

I dont remember their names, but both the person who checked out the truck to us and the one who took it back were both extremely friendly and helpful. We will definitely use this location any time we need a rental truck, thanks for being awesome! :)

Rating:

3.0

Power outage could use back up generator

Rating:

5.0

Nothing - everyone especially the lady that installed the trailer hitch was Very professional and she explained everything that went on before and after the install Again very excellent all the way thru the process 👍👍

Rating:

5.0

The representative was pretty friendly. Everything went well.

Rating:

5.0

We requested furniture dollies but they were not available at pickup. It made moving difficult.

Rating:

5.0

The general manager went out of his way to help! Completely military friendly. I very much appreciate their friendly and professional service.

Rating:

5.0

Very professional and helpful staff. I will recommend storage to my family and friends. I will use again if needed in the future.

Rating:

2.0

You triple charged my credit card and your cancellation process sucks

Rating:

5.0

Joshua Martin keeps the place smelling clean and fresh and the staff is always helpful and efficient I have had two storage units and rented multiple trucks from this location and I have never had any problems! I highly recommend U-Haul on Blanding Boulevard!

Rating:

5.0

Great work

Rating:

5.0

The 1st agent did not know how to access the code box for the storage unit. I wanted to rent a storage unit I was rerouted to another agent and it was a hour before we got things cleared up

Rating:

5.0

The 701 blanding is phenomenal we loved them so much we literally hated that we didn't need our unit any longer.

Rating:

4.0

The new manager, Ben at the 701 Blanding location in Orange Park, FL is extremely helpful. it’s been great working with him!

Rating:

3.0

Tried contacting this location for over a month to try to reserve a larger unit, but the calls always went to corporate. I just happened to stop in and check on 10/30/21 and they had one.

Rating:

5.0

This is a great facility. Helpful staff, always very professional and the store has everything you need for your next move.

Rating:

2.0

Tried to contact the store manager many times regarding my account. Calls kept going to a customer service number instead of the shop at 701 blanding blvd. Orange park Fl. He has not returned my calls. Poor customer service.

Rating:

5.0

Staff made ALL the difference. They were amazing. So helpful

Rating:

5.0

My overall experience at U-Haul was Excellent. The general manager Benjamin and his staff were very helpful and courtesy to me. I would use this store location for my storage again in the future. Thank you, Yolanda R Mosby

Rating:

1.0

WARNING STAY AWAY AFTER PAYING ON TIME OR EARLY FOR 3YEARS I came down with covid 19 and could not make it down to pay the staff WAS NASTY AND CHARGED ME DOUBLE FOR BEING LATE ONE DAY THE OWNER WAS WORSE GO SOMEWHERE ELSE THAY ARE NASTY AND ONLY OUT TO TAKE YOUR MONEY

Rating:

5.0

The young man was helpful. Seemed very knowledgeable. But also seemed a little lost when it came to finding the unit we rented. The maps confused him a bit. Other then that. Service was great. Office was very cluttered. Could definitely use to be cleared out a little

Rating:

1.0

I was supposed to move in Saturday but your locks are broken. So I am still having all of my stuff in the back of a U-Haul truck so I have had to go to the store buy stuff so that I can go to work and then hopefully unload my stuff tonight after work tired ... When I could have had this don't Saturday evening as planned .. now I'm two days in and I will NOT be paying for the cost of the truck ..this has been the most inconvenient move ever!!! Hopefully once you get your locks fixed and I have access to the storage unit it will be great .. but until then 👎👎👎👎

Rating:

5.0

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Rating:

4.0

Only problem is that no one seems to answer the phone for the last 2 years. I have been dealing with this location since they opened. This also applied to the corporate office as far as answering the phone.

Rating:

5.0

Recently moved to the area and needed a place to store some items while waiting for the opportunity to bring the materials to work. The staff was friendly and very helpful in getting the unit setup. 10/10 would recommend

Rating:

3.0

When I rented my truck on line and it offered the storage with first month free was awesome but it gave me the 5*8 said that it was equal to a two bedroom apartment and that is was 1200 square feet. And that is totally incorrect that I had to get rid of a lot of my furniture that I will now have to rebuy when I get my new place cause I could not fit it all in there and when I was doing it all on line and I rented a 15’ truck which was plenty big it would not let me choose a bigger unit that if I would have had a bigger unit I wouldn’t have had to get rid of my living room tables not would I have had to get rid of my daughters complete bedroom furniture and my bedroom furniture. So really in the long run it’s going to cost me $1000’s of dollars to replace that furniture cause your site wouldn’t allow me to pick a different storage size. And my daughter’s furniture wasn’t even 6 months old and I had to just give it away. SMH…… so I would recommend uhaul storage but would tell them to make sure that they choose the size they need so they don’t loose thousands of dollars worth of furniture. And also in a climate controlled facility the a/c should keep it cold not for it to be hot and stuffy in there to where it’s actually cooler outside and I live in Florida

Rating:

5.0

The staff went above and beyond to help me.

Rating:

5.0

These people here are great. They even took a message for me when I had lost my phone in order for me to get it back. We have a bigger storage unit now, I didn't leave.

Rating:

5.0

Outstanding customer Service!

Rating:

5.0

Helpful and friendly employees

Rating:

5.0

It made moving and storing my stuff easy

Rating:

5.0

This location is probably the busiest i have ever seen a uhaul storage place and the team here goes up qnd beyond for customers, no matter how busy they get! I absolutely love this location!! By far the best A-Team Uhaul Has! Clean, respectful & accommodations are always met! Thank you all for the jobs that you do, even thean who mops & makes it smell so fresh! I love it!

Rating:

5.0

You guys are very helpful and friendly. Even helped me get my phone back that I had lost.

Rating:

3.0

You raise your rates SO OFTEN and don't give any money back for a partial month of use.

Rating:

4.0

Dalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.

Rating:

5.0

Every time my family has dealt with U-Haul is has been a wonderful experience. Please keep up the excellent work.

Rating:

3.0

Staff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.

Rating:

3.0

It was very clean and easy access but I don’t like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.

Rating:

5.0

Every one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn’t get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...

Rating:

5.0

The representatives where the absolute best. So very helpful and extremely friendly.

Rating:

5.0

Phenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!

Rating:

5.0

Everyone was so nice. The unit is easy to get to. Price is ok.

Rating:

3.0

The loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn’t allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It’s not optimal to have 24hr access but only be able to actually move larger items during regular business hours.

Rating:

4.0

it worked for me

Rating:

5.0

After traveling 10 hours, we were tired. The staff was helpful, efficient and friendly. We couldn’t have asked for a more positive experience. The facility was very clean!

Rating:

5.0

The staff of workers were ALWAYS very helpful and friendly. I want really thank the manager of that store for really making it a pleasure going there. When I 1st went to open up my account there he was very polite and friendly. I do not remember his name but he was a black man.

Rating:

5.0

fine service and the employees were very nice,

Rating:

5.0

Joel Rocks!!!!!!!!!!!!!

Rating:

5.0

An excellent facility. Everyone is very nice.

Rating:

5.0

Joel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work

Rating:

1.0

Every single time I went to the facility there was a truck parked in front of our unit EVERY TIME! This place is a mess. However Joel is a good guy But for $170 a month. Rip off!! Never again

Rating:

5.0

Very supportive customer service

Rating:

5.0

Had a great experience here.

Rating:

5.0

Very satisfied with the service.!

Rating:

2.0

Very unhappy with 24 hours access. my unit (1327) was always block by trucks,it was placed in the system not to park in front of the unit,but they did any way. WHY DID I PAY FOR 24HR ACCESS??????????

Rating:

5.0

The facility was always clean and well-kept, and our storage unit was easily accessible. When we needed to buy packing and moving Supplies the staff was Very helpful and pleasant.

Rating:

5.0

Friendly service.

Rating:

4.0

Don't understand why you're not willing to prorate the month . Having to pay for weeks we're not there?

Rating:

5.0

The service I received was great

Rating:

4.0

I arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.

Rating:

5.0

Great management, well maintained, great customer service. Convenient location and hours. Well-lit, clean, & carts are clean and always available. No complaints at all. Definitely will recommend!

Rating:

3.0

Access to the self loading storage area is blocked by returned trucks a lot. Makes it difficult to load/unload my car. It’s been frustrating.

Rating:

5.0

We had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!

Rating:

5.0

Easily accessible with a 26’ truck and open late.

Rating:

5.0

Meagan has outstanding customer service and is a great access to your company.

Rating:

5.0

Everyone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.

Rating:

5.0

Joel is an amazing manager and he really does his best to put the customer first.

Rating:

5.0

checkin & registration and getting myself into the storage took no time. would use again, 10/10 for service!

Rating: