Customer Reviews for U-Haul Moving & Storage of Orange Park

Clasificación:

3.0

Power outage could use back up generator

Rating:

5.0

Nothing - everyone especially the lady that installed the trailer hitch was Very professional and she explained everything that went on before and after the install Again very excellent all the way thru the process 👍👍

Rating:

5.0

The representative was pretty friendly. Everything went well.

Rating:

5.0

We requested furniture dollies but they were not available at pickup. It made moving difficult.

Rating:

5.0

They explained their services available, mentioned additional supplies I might need, and were generally pleasant.

Rating:

5.0

Everything is great at this location. Never had a problem here.

Rating:

4.0

I was charged for the wrong dolly.

Rating:

5.0

Don't accept orders for accessories like furniture dollys, and then not have it available

Rating:

5.0

This is the best UHaul location I have ever used for the past 40 years. Ultra clean vehicles and facility and professional, courteous staff. I really can't say enough good things about this location. Highly recommended.

Rating:

3.0

The lining of the truck came off and in my lap before I even left the parking lot. The tuck was the hardest UHaul I have EVER tried to drive.

Rating:

5.0

No need to improve

Rating:

1.0

I was woken by a text at 7:10 am to secure my reservation and upload appropriate documents; which I was able to complete with no issue and gave me peace of mind. I was then called again at 11:21 by an agent named Rachel to confirm my order. I called back and confirmed the equipment. At no point was I told that my original location did not have the equipment available. Upon arriving at the agreed upon location the staff informed that they did not have the equipment and had not had it the day before; so why was I was I promised a reservation TWICE the day of, only to find out it was not available. Upon being redirected to a location 45 minutes away (at additional cost to myself)… I arrived and had a very pleasant experience at the Orange Park location where my trailer was hooked up to my substituted truck and brought around for me. During travel I was made aware that none of the lights on the trailer where functional; which assuming positive intent I did not check prior to departure. Only because I purchased road side assistance was I able to have the issue corrected after 4 hours of waiting. While I understand the nuances of retail and the service industry having worked in them for 15+ years. To hear only excuses of things out of their control - with no effort made to correct it or appease; seems to put the burden, unduly onto the customer. Overall a poor experience.

Rating:

5.0

I frequently rent from this facility and always find the staff friendly and easy to work with. Highly recommend.

Rating:

5.0

Everyone at this location does an excellent job. Great customer service!

Rating:

5.0

Excellent, professional service.

Rating:

5.0

Extremely easy pick up and drop off. Great support. Best built motorcycle trailer in the budiness.

Rating:

2.0

Truck was too small and did not not come with a ramp. Called multiple times to try to resolve, but nobody picked up the phone. Call center person said that possibly the manager could assist and he would contact him, then he hung up. When i returned with the truck and let them know I was told it was my fault and nothing they could do about it. Gas cap was difficult to remove as well, didn't remove like a normal gas cap. Required me to drive back out again to put in 3 gallons of gas after showing me how yo remove it.

Rating:

5.0

The gas cap would not come off and I had to pay a gas fee instead of being able to take care of the gas replacement on my own. You need to make certain that a gas cap is removable for the customer. The service at this location was great and the staff is top-notch.

Rating:

5.0

Nothing. Manager Caitlin was phenomenal and the experience overall was great!

Rating:

5.0

Very personable staff. Have used location 4-5 times over the pass two years. Keep up the good work.

Rating:

5.0

Have a better communication with the drop off point

Rating:

5.0

Convenient location with great selection of equipment. Fast and friendly staff. Thank you.

Rating:

5.0

Would recommend to a friend.

Rating:

1.0

Your staff is rude. Especially the older gentleman. A little compassion and customer service goes a long way, and there was very little to go around

Rating:

5.0

Next time just have someone point out where The adjustments for the toe package Button is

Rating:

5.0

I came in to rent a trailer, of course my Harness Didn't work. I ended up replacing the harness converter, came back, had everything checked out and perfect. I do want to say that Ben was amazingly patient during this "hassle". He should receive this message or be told about it. Most people only complain and never give recognition when it is earned and Ben earned it!! Thank you, Lawrence A. Ford.

Rating:

4.0

Service was really good and quick. I was on my way in no time.

Rating:

4.0

My only complaint is that furniture pads and dolly were not provided on the truck as ordered. Thankfully my loaders brought a dolly.

Rating:

5.0

easy process

Rating:

5.0

Staff was fast and friendly ..good experience

Rating:

5.0

Wonderful crew. Awesome experience

Rating:

5.0

The location is easy to find, has plenty of room, and is clean and organized. The attendant was friendly and helpful. I have rented trailers here several times and will return here whenever I need a rental again.

Rating:

5.0

Great customer service. The young gentleman how helped me was very polite and professional.

Rating:

5.0

Excellent service.

Rating:

5.0

Love the service , quick and easy !

Rating:

5.0

The general manager went out of his way to help! Completely military friendly. I very much appreciate their friendly and professional service.

Rating:

5.0

Nothing! This location is absolutely the best!

Rating:

5.0

Quick, fast, and easy to drop off!

Rating:

1.0

Rip off

Rating:

5.0

The staff was very professional and helpful, When dropping off the 26' truck it was raining cats and dogs but I was very happy to see that there was a "carport" to pull the monster size truck under. I was in and out in less than 5 minutes. Thanks

Rating:

1.0

The customer rep did not advise of the gas change and the truck was driving ruff.

Rating:

5.0

Very helpfull

Rating:

5.0

Very good service at this Uhaul not so good at the other haul in Jacksonville that has a habit of over booking

Rating:

5.0

Nice employees friendly and helpful.

Rating:

5.0

I could not link up to show my location which was frustrating because I tried it for 45 minutes. I then just wrote a note on my contract saying that I tried and Deb that I had no success. But they were very nice to not charge me for that option.

Rating:

3.0

Had reservation in St Augustine and when got there they told me people didn't bring it back, so they told me I had a 50 dollar guarantee and never saw that.. But the one on blanding was great would tell them to go there instead of st Augustine but it is a drive

Rating:

5.0

Very professional and helpful staff. I will recommend storage to my family and friends. I will use again if needed in the future.

Rating:

2.0

You triple charged my credit card and your cancellation process sucks

Rating:

5.0

Joshua Martin keeps the place smelling clean and fresh and the staff is always helpful and efficient I have had two storage units and rented multiple trucks from this location and I have never had any problems! I highly recommend U-Haul on Blanding Boulevard!

Rating:

5.0

Great work

Rating:

5.0

The 1st agent did not know how to access the code box for the storage unit. I wanted to rent a storage unit I was rerouted to another agent and it was a hour before we got things cleared up

Rating:

5.0

The 701 blanding is phenomenal we loved them so much we literally hated that we didn't need our unit any longer.

Rating:

4.0

The new manager, Ben at the 701 Blanding location in Orange Park, FL is extremely helpful. it’s been great working with him!

Rating:

3.0

Tried contacting this location for over a month to try to reserve a larger unit, but the calls always went to corporate. I just happened to stop in and check on 10/30/21 and they had one.

Rating:

5.0

This is a great facility. Helpful staff, always very professional and the store has everything you need for your next move.

Rating:

2.0

Tried to contact the store manager many times regarding my account. Calls kept going to a customer service number instead of the shop at 701 blanding blvd. Orange park Fl. He has not returned my calls. Poor customer service.

Rating:

5.0

Staff made ALL the difference. They were amazing. So helpful

Rating:

5.0

My overall experience at U-Haul was Excellent. The general manager Benjamin and his staff were very helpful and courtesy to me. I would use this store location for my storage again in the future. Thank you, Yolanda R Mosby

Rating:

1.0

WARNING STAY AWAY AFTER PAYING ON TIME OR EARLY FOR 3YEARS I came down with covid 19 and could not make it down to pay the staff WAS NASTY AND CHARGED ME DOUBLE FOR BEING LATE ONE DAY THE OWNER WAS WORSE GO SOMEWHERE ELSE THAY ARE NASTY AND ONLY OUT TO TAKE YOUR MONEY

Rating:

5.0

The young man was helpful. Seemed very knowledgeable. But also seemed a little lost when it came to finding the unit we rented. The maps confused him a bit. Other then that. Service was great. Office was very cluttered. Could definitely use to be cleared out a little

Rating:

1.0

I was supposed to move in Saturday but your locks are broken. So I am still having all of my stuff in the back of a U-Haul truck so I have had to go to the store buy stuff so that I can go to work and then hopefully unload my stuff tonight after work tired ... When I could have had this don't Saturday evening as planned .. now I'm two days in and I will NOT be paying for the cost of the truck ..this has been the most inconvenient move ever!!! Hopefully once you get your locks fixed and I have access to the storage unit it will be great .. but until then 👎👎👎👎

Rating:

5.0

.

Rating:

4.0

Only problem is that no one seems to answer the phone for the last 2 years. I have been dealing with this location since they opened. This also applied to the corporate office as far as answering the phone.

Rating:

5.0

Recently moved to the area and needed a place to store some items while waiting for the opportunity to bring the materials to work. The staff was friendly and very helpful in getting the unit setup. 10/10 would recommend

Rating:

3.0

When I rented my truck on line and it offered the storage with first month free was awesome but it gave me the 5*8 said that it was equal to a two bedroom apartment and that is was 1200 square feet. And that is totally incorrect that I had to get rid of a lot of my furniture that I will now have to rebuy when I get my new place cause I could not fit it all in there and when I was doing it all on line and I rented a 15’ truck which was plenty big it would not let me choose a bigger unit that if I would have had a bigger unit I wouldn’t have had to get rid of my living room tables not would I have had to get rid of my daughters complete bedroom furniture and my bedroom furniture. So really in the long run it’s going to cost me $1000’s of dollars to replace that furniture cause your site wouldn’t allow me to pick a different storage size. And my daughter’s furniture wasn’t even 6 months old and I had to just give it away. SMH…… so I would recommend uhaul storage but would tell them to make sure that they choose the size they need so they don’t loose thousands of dollars worth of furniture. And also in a climate controlled facility the a/c should keep it cold not for it to be hot and stuffy in there to where it’s actually cooler outside and I live in Florida

Rating:

5.0

The staff went above and beyond to help me.

Rating:

5.0

These people here are great. They even took a message for me when I had lost my phone in order for me to get it back. We have a bigger storage unit now, I didn't leave.

Rating:

5.0

Outstanding customer Service!

Rating:

5.0

Helpful and friendly employees

Rating:

5.0

It made moving and storing my stuff easy

Rating:

5.0

This location is probably the busiest i have ever seen a uhaul storage place and the team here goes up qnd beyond for customers, no matter how busy they get! I absolutely love this location!! By far the best A-Team Uhaul Has! Clean, respectful & accommodations are always met! Thank you all for the jobs that you do, even thean who mops & makes it smell so fresh! I love it!

Rating:

5.0

You guys are very helpful and friendly. Even helped me get my phone back that I had lost.

Rating:

3.0

You raise your rates SO OFTEN and don't give any money back for a partial month of use.

Rating:

4.0

Dalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.

Rating:

5.0

Every time my family has dealt with U-Haul is has been a wonderful experience. Please keep up the excellent work.

Rating:

3.0

Staff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.

Rating:

3.0

It was very clean and easy access but I don’t like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.

Rating:

5.0

Every one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn’t get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...

Rating:

5.0

The representatives where the absolute best. So very helpful and extremely friendly.

Rating:

5.0

Phenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!

Rating:

5.0

Everyone was so nice. The unit is easy to get to. Price is ok.

Rating:

3.0

The loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn’t allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It’s not optimal to have 24hr access but only be able to actually move larger items during regular business hours.

Rating:

4.0

it worked for me

Rating:

5.0

After traveling 10 hours, we were tired. The staff was helpful, efficient and friendly. We couldn’t have asked for a more positive experience. The facility was very clean!

Rating:

5.0

The staff of workers were ALWAYS very helpful and friendly. I want really thank the manager of that store for really making it a pleasure going there. When I 1st went to open up my account there he was very polite and friendly. I do not remember his name but he was a black man.

Rating:

5.0

fine service and the employees were very nice,

Rating:

5.0

Joel Rocks!!!!!!!!!!!!!

Rating:

5.0

An excellent facility. Everyone is very nice.

Rating:

5.0

Joel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work

Rating:

1.0

Every single time I went to the facility there was a truck parked in front of our unit EVERY TIME! This place is a mess. However Joel is a good guy But for $170 a month. Rip off!! Never again

Rating:

5.0

Very supportive customer service

Rating:

5.0

Had a great experience here.

Rating:

5.0

Very satisfied with the service.!

Rating:

2.0

Very unhappy with 24 hours access. my unit (1327) was always block by trucks,it was placed in the system not to park in front of the unit,but they did any way. WHY DID I PAY FOR 24HR ACCESS??????????

Rating:

5.0

The facility was always clean and well-kept, and our storage unit was easily accessible. When we needed to buy packing and moving Supplies the staff was Very helpful and pleasant.

Rating:

5.0

Friendly service.

Rating:

4.0

Don't understand why you're not willing to prorate the month . Having to pay for weeks we're not there?

Rating:

5.0

The service I received was great

Rating:

4.0

I arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.

Rating:

5.0

Great management, well maintained, great customer service. Convenient location and hours. Well-lit, clean, & carts are clean and always available. No complaints at all. Definitely will recommend!

Rating:

3.0

Access to the self loading storage area is blocked by returned trucks a lot. Makes it difficult to load/unload my car. It’s been frustrating.

Rating:

5.0

We had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!

Rating:

5.0

Easily accessible with a 26’ truck and open late.

Rating:

5.0

Meagan has outstanding customer service and is a great access to your company.

Rating:

5.0

Everyone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.

Rating:

5.0

Joel is an amazing manager and he really does his best to put the customer first.

Rating:

5.0

checkin & registration and getting myself into the storage took no time. would use again, 10/10 for service!

Rating:

5.0

N/A

Rating:

5.0

Great storage facility

Rating:

5.0

Wait time way to long

Rating:

1.0

The main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.

Rating:

1.0

$15.00 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.

Rating:

5.0

Always friendly and helpful

Rating:

5.0

Awesome experirnce.

Rating:

5.0

Friendly employees. Charles was very helpful.

Rating:

1.0

I had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it

Rating:

5.0

The general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!

Rating:

3.0

My unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.

Rating:

5.0

great place, great people!!!! Good equipment for us.

Rating:

5.0

Staff very freindly but SLOW

Rating:

5.0

The staff was always friendly and helpful.

Rating:

5.0

The owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.

Rating:

4.0

Amazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.

Rating:

5.0

Very helpful

Rating:

5.0

great service

Rating:

5.0

Good customer service friendly

Rating:

5.0

j

Rating:

5.0

Clerk was very nice and courteous.

Rating:

4.0

Need more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.

Rating:

5.0

The staff was extremely helpful and went above and beyond the to fulfill my needs.

Rating:

5.0

Always a great experience!!

Rating:

5.0

Dustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!

Rating:

5.0

It was a great experience. No problems with anything.

Rating:

1.0

I lost two mattresses because they had water damage and of course they didn't cover anything for us

Rating:

5.0

Will come back

Rating:

5.0

Very happy

Rating:

5.0

Everyone was helpful and friendly

Rating:

5.0

Great service

Rating:

5.0

I have been using this u-haul facility for many years, staff and products are always great!!

Rating:

5.0

Your GM, Grant I believe, is a class act. Absolute great customer service by him and his team.

Rating:

4.0

I was just disappointed that they ha a water problem,

Rating:

5.0

Great service

Rating:

5.0

Thanks

Rating:

5.0

GREAT PEOPLE

Rating:

5.0

Great service

Rating:

5.0

Very helpful staff.

Rating:

1.0

I had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.

Rating:

5.0

Everything exceeded my expectations.

Rating:

3.0

The place was clean. The service checking out was very slow.

Rating:

5.0

Great place for you to store your things. Great security and well maintained.

Rating:

5.0

The staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.

Rating:

5.0

Great service

Rating:

5.0

Everything was as good or better than expectations.

Rating:

3.0

Some of the people at the counter need to get a personality also very understaffed line almost outside to get truck

Rating:

3.0

When I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.

Rating:

5.0

This location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!

Rating:

4.0

Thanks

Rating:

5.0

There were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.

Rating:

5.0

AWESOME STAFF AND MGMT!

Rating:

4.0

Move-out was easy and pain free.

Rating:

5.0

Everyone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team! 😃

Rating:

5.0

Amazing customer service!

Rating:

5.0

This storage facility is very convenient and the employees have always been very helpful.

Rating:

5.0

The staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.

Rating:

5.0

Uhaul was super useful!

Rating:

5.0

Thaks for all you all did.☺☺☺

Rating:

5.0

Nice