The man who helped me was so patient and very nice. He was thorough and my transaction went smoothly.KELLY L.
Customer Reviews for U-Haul Moving & Storage of Orange Park
Orange Park, FL 32065
(@ Fillmore St Across the street from Big Lots & Waffle House)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Once "I" did all the work to check the truck back in, taking pictures in the rain, an acknowledgement email would be nice!William A.
When I made the online reservation I also called the store to make sure they would have my items for the next day. I was assured everything would be there for me. I called that morning to make sure my equipment was ready for pick up and to report I would be an hour late. I was assured everything was ready for me. I get there and they only have a 20 ft truck not the 26 I reserved. They also don't have any of the additional equipment. On top of that the truck needs an alignment. The ramp gave me 2 hours worth of problems because one of the wheels was damaged from I assume previous rentals. The knobs inside the driving compartment would come offâ€¦. A lot of wasted time. Really bad rental experienceJAYSON C.
El cliente no dejó un comentario.RICHARD C.
I was supposed to move in Saturday but your locks are broken. So I am still having all of my stuff in the back of a U-Haul truck so I have had to go to the store buy stuff so that I can go to work and then hopefully unload my stuff tonight after work tired ... When I could have had this don't Saturday evening as planned .. now I'm two days in and I will NOT be paying for the cost of the truck ..this has been the most inconvenient move ever!!! Hopefully once you get your locks fixed and I have access to the storage unit it will be great .. but until then MELODY H. | Online Move In
Staff was very friendlyJENNIFER B.
The vehicle I had chevrolet 26 ft. Was old and needed some repair, the dash rattled loudly Every time I drove it. And the front tires seem to be out of balance. The staff was great but that truck needs some helpCONARD F.
El cliente no dejó un comentario.JAMES H.
Very helpful and pleasant to work with, I'm renting the trailer again.ELMER N.
Layla provided me with superb customer service. She was very knowledgeable, respectful and courteous during my visit. The rental truck was fantastic. Even though it had 115K miles it was very clean, ran great and was the best moving truck we've ever rented. I highly recommend this Uhaul location.Carl E.
When we initially picked up our 6x12 enclosed trailer, it had a very greasy residue on the entire floor. Our sales guy (didnt get his name) was wonderful in trying to mop it out, but it needed more effort, and it was approaching closing time. Completely understanding that we could not put our belongings on this floor, he moved is promptly into another trailer. Our new trailer was clean, but broke down on our trip. (broken u-bolts).BRANDON L.
Make sure everything is checked out prior to start of job, ie lights, and upon completion. Saves customers time of not having to return for issues caused by uhaul employees.Jimmy B.
Associates were very friendly and helpful! Great experience!Jonathan G.
El cliente no dejó un comentario.William T. | Overall Experience
El cliente no dejó un comentario.JASON A.
Fast, efficient courteous staff.MICHAEL D.
Very pleasant employees.WESLEY M.
El cliente no dejó un comentario.Jerry H.
Uhaul policy doesn't allow for installation estimates. So pickup at end of day no matter when you drop it off. No waiting allowed and no estimated time to install is difficult to plan around. I will not do this again.Mark G.
El cliente no dejó un comentario.EUGENE D.
I rented a car hauler the nylon straps that go around the wheel for retention both straps were almost not long enough to ratchet. Rule of thumb spray lube on all support devices on trailer if not weather protected. Gracias.BOBBY H.
Doing a great job.AARON W.
El cliente no dejó un comentario.Kenneth R.
Very courteous and professional staffMICHAEL C.
The vehicle may need service, it occasionally â€œshudderedâ€ especially in reverse. I could not figure out how to adjust the mirrorsDixie M.
El cliente no dejó un comentario.Melinda C.
There is a key alarm when the driver side door opened. It's on all the time. There is a constant raffle just driving normally down the road. You asked so this is for the next customer. The guy we worked with was great and friendly would go to him in the future.SAMUEL F.
Love the customer serviceTANGANETHA M.
El cliente no dejó un comentario.Todd J.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.THOMAS C.
The check-in process could be a bit faster. The return of equipment process is excellent.KEVIN C.
El cliente no dejó un comentario.WILLIAM L.
El cliente no dejó un comentario.MICHAELLANE C.
They are very professional. Very interested in customer's needs.JULIUS C.
El cliente no dejó un comentario.Juline C.
Great cust svcMELODY C.
Dalton made the experience so pleasant and easy.Thank you so much for all your help.We will be back .MICHELLE L.
The guys at the counter were very friendly and informative.BENJAMIN E.
The last-minute rental and return were quick and easy. The website to make the return was easy to understand and use. The only improvement might be if you can take the pictures from the website without having to go out of it to the phone camera.RICHARD O.
El cliente no dejó un comentario.Heather R.
Keep up the great service!MARIAN C.
El cliente no dejó un comentario.JOHN P.
Keep up the great work. Benjamin was great to work with very aware of customer needs. Will definitely come back when it's move out time for my daughter on her dorm.Archie O.
El cliente no dejó un comentario.Donald C.
My tiw dolly wasn't properly hooked up to the truck which caused my car to almost detach from the truck train your employees properly as well as compensate the customer appropriately for having a life threatening experience.Birdia N.
El cliente no dejó un comentario.Brett F.
El cliente no dejó un comentario.JESSE SAMUEL W.
.Christine D. | Overall Experience
Organize the parking lot. Hard to maneuver vehicles on wide and back of building when dropping off rented trailer. Customer parking is terrible.ZIAD B.
El cliente no dejó un comentario.KIMBERLY L.
El cliente no dejó un comentario.ROY D.
El cliente no dejó un comentario.MARIO B.
Only problem is that no one seems to answer the phone for the last 2 years. I have been dealing with this location since they opened. This also applied to the corporate office as far as answering the phone.william h. | Overall Experience
Great serviceLONNIE B.
El cliente no dejó un comentario.MATTHEWBRIAN V.
El cliente no dejó un comentario.VALERIE S.
Staff were very professional and customer service-oriented.CHARLES G.
El cliente no dejó un comentario.Edgar M. | Overall Experience
Friendly staff! :)MATTHEW S.
El cliente no dejó un comentario.LESLY B.
Excellent service. Even though the vehicle I had originally rented was not available, U-haul was able to make it right. Rental pick up was a breeze with no issues.STEVEN W.
El cliente no dejó un comentario.BILLY P.
Service was great.JAMES M.
El cliente no dejó un comentario.STEPHEN C.
Lower the price on the mileage it was way too muchRHONDA C.
El cliente no dejó un comentario.Albert A.
Awesome service. Thank youGerald B.
Great serviceGARY S.
El cliente no dejó un comentario.FRANK G.
Everyone was wonderful and very helpfulNORA A.
Nothing. Very professional and very knowledgeable. Very polite.JULIUS C.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.KEVIN D.
Not a thing .. check in with Chris Ferguson was great and checkout with Garry was a breeze.. should be the standard for all locations. First class all the way!john M.
Great overall experienceCAROLYNN C.
El cliente no dejó un comentario.LESLIE R.
El cliente no dejó un comentario.Courtney P.
Everyone was very professional !TOBBY W.
El cliente no dejó un comentario.ARTHUR H.
El cliente no dejó un comentario.John D.
Great service and very fast. Thank youPERRY B.
Unable to use online after hours return tool. Even though my phone could access location services for other apps, it could not for uhaul and thus I assume I was charged the $20 fee. Would have if it let me.MICHAEL M.
The oil needs to be changedJAMES S.
El cliente no dejó un comentario.WILLIAM B.
Nice place. Quick it! Young man hiked everything up for me. Good work and happy!Jeffrey T.
El cliente no dejó un comentario.CAROLINA C.
Remind customer that the truck needs to be half full of gas when they pick it up. I did not receive a contract stating that. System was downShelly T.
El cliente no dejó un comentario.ALICIA J.
El cliente no dejó un comentario.TAYLOR L.
Great customer service, and very clean trucks.MANUEL O.
I am rating this because this is the worst experience I have ever had and will NEVER use Uhaul services again because representatives across the board have not made this experience stress less at any point upon my returning of equipmentâ€”absolutely asinine.Priscilla B.
Fast and great customer service!Bradley T.
El cliente no dejó un comentario.DAVID B.
Always a great experience at this UHAUL location. Kudos to the mgmt. Mike HaileyJOHN H.
El cliente no dejó un comentario.VICKY J. | Overall Experience
El cliente no dejó un comentario.JANICE G.
Very informed employees..friendly and courteous..ROBERT A.
El cliente no dejó un comentario.ROGER S.
Excellent servicePrince N.
El cliente no dejó un comentario.Joseph B. | Overall Experience
El cliente no dejó un comentario.JAMES M.
Everyone was courteous and helpful with getting me everything I needed to accomplish what I needed to get done.ALFRED Y.
No complaints Everything was perfect Easiest experience in rental everTeddy S.
El cliente no dejó un comentario.CALVIN P.
El cliente no dejó un comentario.MITCHELL K.
Recently moved to the area and needed a place to store some items while waiting for the opportunity to bring the materials to work. The staff was friendly and very helpful in getting the unit setup. 10/10 would recommendJessica B. | Overall Experience
El cliente no dejó un comentario.Diane B. | Overall Experience
El cliente no dejó un comentario.Stephen R. | First Impressions
El cliente no dejó un comentario.linda w. | Overall Experience
El cliente no dejó un comentario.linda w. | First Impressions
El cliente no dejó un comentario.Anthony M. | Overall Experience
When I rented my truck on line and it offered the storage with first month free was awesome but it gave me the 5*8 said that it was equal to a two bedroom apartment and that is was 1200 square feet. And that is totally incorrect that I had to get rid of a lot of my furniture that I will now have to rebuy when I get my new place cause I could not fit it all in there and when I was doing it all on line and I rented a 15' truck which was plenty big it would not let me choose a bigger unit that if I would have had a bigger unit I wouldn't have had to get rid of my living room tables not would I have had to get rid of my daughters complete bedroom furniture and my bedroom furniture. So really in the long run it's going to cost me $1000's of dollars to replace that furniture cause your site wouldn't allow me to pick a different storage size. And my daughter's furniture wasn't even 6 months old and I had to just give it away. SMH…… so I would recommend uhaul storage but would tell them to make sure that they choose the size they need so they don't loose thousands of dollars worth of furniture. And also in a climate controlled facility the a/c should keep it cold not for it to be hot and stuffy in there to where it's actually cooler outside and I live in FloridaBeverly N. | Online Move In
El cliente no dejó un comentario.Dean W. | Overall Experience
El cliente no dejó un comentario.Kimberly H. | First Impressions
El cliente no dejó un comentario.Greg J. | Overall Experience
El cliente no dejó un comentario.CONNIE S. | First Impressions
The staff went above and beyond to help me.Mickie S. | First Impressions
These people here are great. They even took a message for me when I had lost my phone in order for me to get it back. We have a bigger storage unit now, I didn't leave.Kathy W. | Overall Experience
Outstanding customer Service!Terrance W. | First Impressions
Helpful and friendly employeesrichard p. | Overall Experience
It made moving and storing my stuff easyLOGAN K. | First Impressions
El cliente no dejó un comentario.Victoria H. | First Impressions
This location is probably the busiest i have ever seen a uhaul storage place and the team here goes up qnd beyond for customers, no matter how busy they get! I absolutely love this location!! By far the best A-Team Uhaul Has! Clean, respectful & accommodations are always met! Thank you all for the jobs that you do, even thean who mops & makes it smell so fresh! I love it!BRENDA G. | Overall Experience
You guys are very helpful and friendly. Even helped me get my phone back that I had lost.KATHY W. | First Impressions
You raise your rates SO OFTEN and don't give any money back for a partial month of use.MICHELLE S. | Overall Experience
El cliente no dejó un comentario.Cheryl W. | Overall Experience
Dalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.Kechia C. | First Impressions
El cliente no dejó un comentario.Michelle D. | Overall Experience
Every time my family has dealt with U-Haul is has been a wonderful experience. Please keep up the excellent work.Michelle S. | Overall Experience
El cliente no dejó un comentario.LUIS H. | Overall Experience
Staff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.Curtis K. | Overall Experience
It was very clean and easy access but I don't like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.CHRISTINA B. | Overall Experience
Every one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn't get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...URANIA R. | First Impressions
The representatives where the absolute best. So very helpful and extremely friendly.Deborah H. | Overall Experience
El cliente no dejó un comentario.Vipull p. | Overall Experience
Phenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!David T. | Overall Experience
Everyone was so nice. The unit is easy to get to. Price is ok.James a. | First Impressions
El cliente no dejó un comentario.Kelly M. | Online Move In
The loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn't allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It's not optimal to have 24hr access but only be able to actually move larger items during regular business hours.Samule K. | Online Move In
El cliente no dejó un comentario.Wanda B. | First Impressions
El cliente no dejó un comentario.Vipull p. | First Impressions
El cliente no dejó un comentario.Kristen H. | First Impressions
Joel Rocks!!!!!!!!!!!!!Tanya T. | First Impressions
El cliente no dejó un comentario.CLAIRE A. | First Impressions
Joel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great worksteven l. | First Impressions
Very satisfied with the service.!john c. | First Impressions
I arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.Mollie A. | Online Move In
Dustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!Michelle D. | First Impressions
Servicios adicionales en esta ubicación
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