Customer Reviews for U-Haul Moving & Storage of Orange City

6,968 reviews

2395 S Volusia Ave   Orange City, FL 32763
(Enterprise Rd & Us Hwy 17-92)

(386) 228-3113

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(386) 228-3113

2395 S Volusia Ave
Orange City, FL 32763
(Enterprise Rd & Us Hwy 17-92)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The lady at the front desk was so helpful had a very pleasant smile

Mary A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel P. 
Rating:
5.0

Continue the great service!

RICHARDE A. 
Rating:
5.0

Very nice people

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

daniel i.  |  Overall Experience 
Rating:
5.0

Everybody there was great. I rented a car hauler in addition to the 26 foot truck and got average 9.1 mpg to South Carolina fully loaded. The truck had bluetooth which worked out well for phone calls and using spotify. The cruise control came in handy.

ANDRE D. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
5.0

Easy smooth transaction. Pleasant and professional personnel.

TONI C. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

JORDAN A. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

OSSIEL JR J. 
Rating:
5.0

We have rented storage spaces at this location for 19 years and have always been pleased with the property and management. Very friendly and helpful. The property is always well- kept and secure.

MICHAEL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYSON K. 
Rating:
5.0

Customer did not leave a comment.

Kristen C. 
Rating:
5.0

Great drop off facilities - we did not go inside but the exterior was clean and the customer service fantastic

Michael O. 
Rating:
5.0

Everything went great. I was very happy with everyone.

CHRISTOPER Y. 
Rating:
5.0

Customer did not leave a comment.

ELIE H. 
Rating:
5.0

Don't rob people with Price additions after they get back. I rented a truck for two hours and went 14 miles. The gage said EMPTY when I got in the cab. The tail lights were not working so I was afraid to stop for 1/8 of a tank of gas. My charge was supposed to be $29 and it was $83!!!! You don't get good reviews treating people like that.

PAMELA I. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

GLADYS B. 
Rating:
4.0

Everything went well

RAMON M. 
Rating:
5.0

Customer did not leave a comment.

Walter J. 
Rating:
5.0

ALL the staff went out of their way to assist, This location is very busy and constantly on the move and never showed how overwhelmed they are. I must say U HAUL should be very proud to hang their name on this location and TEAM players

robert c.  |  Overall Experience 
Rating:
5.0

Keep up the good work great experience

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH J. 
Rating:
5.0

Customer did not leave a comment.

Tawani C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA K. 
Rating:
5.0

I had a terrible time with the ignition switch on my truck. I had to keep playing around with the wheel and still not sure how I got it to start. It is very frustrating when trying to move and stopped shutting the truck off, thus not being green as you would like because I was afraid of getting stuck with the truck. I mentioned this to the guy at return and he was not too concerned. You should get this corrected! Other than that, the rental location was very clean and professional.

GLEN C. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD B. 
Rating:
5.0

Excellent customer service, very clean and always seems to be a very safe area. I buy all my boxes from this location for my business. Always in stock

GINA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
2.0

Inside the car when I turn ON the Air Conditioning, the cabin smells like a cigarette, and the Truck is not economic , I expended it a lot a money in gasoline!

WILFREDO E. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Efficient check in and truck was clean and worked well

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
1.0

Terrible experience, they didn't seem to fare or very helpful with questions. The female agent was not interested in accommodating me, just finish the paperwork and move in to something else.

James H. 
Rating:
5.0

Everyone was awesome helpful and busy

chris D. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Charlene M.  |  Overall Experience 
Rating:
5.0

The location was well organized and the drop-off location was simple to identify.

Manuel L. 
Rating:
3.0

Customer did not leave a comment.

Peter B. 
Rating:
2.0

This team was not as pleasant or helpful. They didn't seem to know what to do about the return of a car carrier. The lady who answered the phone was not friendly at all.

James H. 
Rating:
5.0

always a pleasure to rent equipment from this location...

SHAWN M. 
Rating:
5.0

Excellent customer service at check in and return. Very pleasant and knowledgeable young lady at check in. Very efficient. Very pleased with my experience.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

ryan h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Staff helpful and friendly. Phyliss especially. Great experience !

Arthur Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
1.0

The owner at the desk giving us attitude and talking disrespectfully

NEICKO Q. 
Rating:
5.0

Customer did not leave a comment.

Elmer L. 
Rating:
5.0

Very busy location. Need more personnel at the desk and phones

HENRY L. 
Rating:
5.0

Thank you

JONATHAN J. 
Rating:
5.0

Took a while for somebody to come to get the car back

Luis L. 
Rating:
5.0

Good experience for rent

ORLANDO M. 
Rating:
5.0

None, it's always clean and well stocked. Easy in and out.

LAURY B. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Excellent across the board.

NORMAN F. 
Rating:
4.0

trouble with doing things on the internet, had to call on the phone

James s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
5.0

I just love everyone who works there the girls at the front desk...the guys who help...they are soooo friendly and really work with you to get the best rental for your needs...and I have 2 storage units also. The store is awesome...plenty of supplies..lots of trucks to rent at any given day...Keep up the good work!!!

JOLEEN M. 
Rating:
5.0

While the original order was messed up the crew went above and beyond to correct the problem and did so cheerfully.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS Q. 
Rating:
5.0

Customer did not leave a comment.

vittorio Z. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

SONJA J. 
Rating:
5.0

I wish I could remember her name but the beautiful young woman who helped me was awesome. She made me feel very comfortable with her laid back personality and friendly attitude. If you read this, thank you again for helping my sister and myself out yesterday. We really appreciate it :)

Tiffany a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORENZO Q. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

We were told that we were renting a covreed outdoor space with. It turns out that the electricity is nly on for a few hours at a time. If we were to turn on the small refrigerator in the RV to put food in prior to a trip, we would have had a real problem to find that it had not been running. Also, our space was not as long as it should have been because the renters behind us encroached upon ou space. Otherwise it is a nice clean space.

Ralph M.  |  Overall Experience 
Rating:
5.0

The gas said full because the van was parked at an incline. As soon as I drove away it dropped to 7/8. I had to put more gas in than I should have. Other than that, I love this location!

William S. 
Rating:
5.0

Customer did not leave a comment.

Elmer L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Better WIFI- had to order an Uber and app wouldn't download

PATRICIA T. 
Rating:
4.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
5.0

Customer did not leave a comment.

Carmen R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Nice and friendly customer service

SHEILA Y. 
Rating:
4.0

The truck had a flat tire about 2 hours from home. Truck always had to be started twice.

KATHERINE S. 
Rating:
5.0

Excellent facility and great people.

Frank M. 
Rating:
5.0

Great facility, easy to find and Priscilla was very nice and professional! The young man who hooked up the trailer was very nice and helpful. Great work!!

WILLIAM M. 
Rating:
5.0

Great place..

Carlos O.  |  Overall Experience 
Rating:
5.0

Good service!

CHERI F. 
Rating:
5.0

Customer did not leave a comment.

CARRIE T. 
Rating:
5.0

Everyone at this location was very accommodating and professional when dropping off the trailer and when returning the actual truck.

ERIC D. 
Rating:
3.0

Customer did not leave a comment.

shawn b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YASHIRA M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

The tail lights were not working at all

TIMOTHY C. 
Rating:
5.0

The older lady at the desk was not too nice made me feel like walking out but I did need the van

SULEIKA S. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Javier L. 
Rating:
5.0

Absolutely amazing team. The manger was so extremely helpful and informative. Couldn't have gone to a better place!!!

Edwin S. 
Rating:
5.0

A+

Mark F.  |  Overall Experience 
Rating:
5.0

Considerably helpful!!

CHRISTOPHER ANT P. 
Rating:
5.0

Customer did not leave a comment.

ARCADIO V. 
Rating:
5.0

Very friendly staff and always have a great experience with U haul. Thanks again for all the great customer service!

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

LAURA H. 
Rating:
5.0

Customer did not leave a comment.

JUAN T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
1.0

I was told I had access at all times. That's further from the truth. Each time I need access to mu unit I had to either have trucks moved or could nkt access. Using the alley ways in front of the storage units for your paying customers access for your overflow parking of your moving trucks is unacceptable. I spent alot on money per month to have little access. When I communicated my frustrations to the staff I was told basically to bad... it's the only place to park the trucks. Your overflow and logistics of the company's vehicles is not my problem. Access to a unit I pay for should have been their priority and resolved the problem. I've moved my belongs to your competitor and will continue to advocate to my friends and family anyone in need of storage to steer away from Uhaul storage.

Frank B.  |  Overall Experience 
Rating:
2.0

Not charge so much money! I paid from 40 something dollars then came back to Uhaul, it's was 71 something

AMANDA B. 
Rating:
3.0

The next customer should be ready for a long wait as this location appears to be chronically understaffed.

Elwood S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

PAULINO R. 
Rating:
5.0

GREAT customer service!! As crazy as it was so busy Phyllis was the best handling ten things all at once while treating us as #1

robert c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOUIS L. 
Rating:
5.0

Customer did not leave a comment.

ABBAREE S. 
Rating:
5.0

Everything was fabulous

ALEXANDER O. 
Rating:
5.0

Credit me for over filling your gas tank

KRISTY T. 
Rating:
5.0

I rented 3 Uboxes from this location, they were ready and clean when we got there to unload. Everyone at this location was very knowledgeable about all my storage options and helped us with dollys and other moving equipment. I am very satisfied with this location.

Cynthia C. 
Rating:
5.0

The young lady who initially met renting the trailer, was very personable, very knowledgeable, and an expert at the hook up, she's an asset to the company company

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

christopher y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPER Y. 
Rating:
5.0

Customer did not leave a comment.

wanda b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENY P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIA V.  |  Overall Experience 
Rating:
5.0

Excellent Service

brenda f.  |  First Impressions 
Rating:
3.0

The manager wasn't helpful at all. She was mean and had a very nasty disposition! My worst experience in dealing with uhaul.

Marvin H.  |  Overall Experience 
Rating:
4.0

There was a leak in the unit. Luckily nothing of sentiment was ruined.

Margaret G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA M.  |  Overall Experience 
Rating:
5.0

Your manager Phyllis and her team are amazing. They provide great customer service. Thank you.

Judd B.  |  Overall Experience 
Rating:
1.0

Storage and unit were fine customer service line awful Lies and stories changing will never rent a uhaul again.

Casey C.  |  Overall Experience 
Rating:
2.0

Doors need repairing and they park trucks in front of your unit. Then it takes 2 hours to move it.

ROBERT W.  |  Overall Experience 
Rating:
5.0

Great storage but Uhaul customer service is terrible. Not this location but everything else was a pure nightmare. Customer service still has not called me back.

Michael B.  |  Overall Experience 
Rating:
5.0

🙌🏽

Roy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  First Impressions 
Rating:
1.0

Terrible and made everything difficult.

Kaitlin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUGUSTUS S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tawani C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur Y.  |  First Impressions 
Rating:
5.0

Phyllis and Corrine are very courteous, polite and friendly, professionals doesn’t define them Experts is better stated and took care of everything before I even arrived!!!! Highly recommended!!!!

chester c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LADAWN I.  |  First Impressions 
Rating:
3.0

The price of the unit was more than advertised in the store

Paul M.  |  First Impressions 
Rating:
5.0

Very nice staff, and emoloyees. They made that part of the move non stressful. I would recommend this site to everyone that is close.

Mark K.  |  Online Move In 
Rating:
5.0

The staff is always friendly and professional. The facility is always clean and well maintained.

Tammy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LETA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lymary M.  |  Online Move In 
Rating:
5.0

The staff has been very helpful and professional each time I've rented equipment.

Osker D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria H.  |  First Impressions 
Rating:
5.0

The employees we're very professional, very helpful .

cynthia n.  |  First Impressions 
No reviews have been submitted for this location.

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