Comentarios del cliente para U-Haul Moving & Storage of Olympia

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Olympia

Grado total:

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james L. en

Grado:

El cliente no dejó un comentario.

Debra P. en

Grado:

Fantastic Service! Highly recommend this location to anyone. Excellent service ALWAYS!

Vicki M. en

Grado:

They were really good at their jobs .. Thank-you !

Donald B. en

Grado:

Was informed to Use the Uhual app for after hours return, but no mention that it cost $20 to use the app. Which I never got to work on my iphone.

Rodney R. en

Grado:

The 4th Ave SE location is ALWAYS our vendor of choice. The staff is great and the desired equipment is always available.

Casey J. en

Grado:

Waited in line to check out cargo van for over 45 minutes, which is way TOO LONG!

Cindy S. en

Grado:

El cliente no dejó un comentario.

Theresa W. en

Grado:

Every time I use Uhaul something is "overlooked" and I am overcharged. Every. Single. Time. Its incredibly frustrating to have to call and talk to half a dozen people every time because I need a refund for something I shouldn't have been charged for in the first place. Everyone I talked to was super nice, but these mistakes shouldn't be happening in the first place.

Brianna M. en

Grado:

El cliente no dejó un comentario.

Patrick J. en

Grado:

El cliente no dejó un comentario.

Jonas C. en

Grado:

Mobile pick up took way longer than it should have and ate up over 30 mins of our rental time. Prices are also ridiculous.

Andrew H. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Donald S. en

Grado:

El cliente no dejó un comentario.

SHANNON P. en

Grado:

El cliente no dejó un comentario.

Kristi W. en

Grado:

El cliente no dejó un comentario.

JOHN W. en

Grado:

I have always rated this location 4 or 5 star. But today, 9/11, the checkout process was onerous. I waited patiently while the customer in front of me went through a 15 minute process of being instructed on using their cellphone for the new 8 step process, not as politely as possible, taking her phone from her to do the typing herself. My 11:00 pickup time came and went. Then I went through the 8 step process....being told that though I had given all the information over the phone prior to this,was only to schedule the trailer would be there. I was then informed that my 24 hour rental I had signed up for was only 8 hours, and I did not want the customers lined up behind me to wait longer so I opted to keep it so she wouldn’t have to hold things up making changes. It was not a pleasant experience at the counter. The fellow that hooked up the trailer was very capable and courteous. We both had to wait as my phone did it’s circles on the screen wading through one of the 8 steps required. Then he used his device as usual. My 11:00 pickup was completed by 11:48.....oh, yes, I was informed at the counter that if I returned the trailer after hours, there would be a 20.00 service fee. Interesting in that I no longer had 8 hours left to use the trailer. I rated 3 stars rather than 1 only because of the courtesy of the fellow that hooked the trailer up, plus all of my past great experiences. But I will be looking elsewhere and willing to pay a little more to save time.

Randy S. en

Grado:

El cliente no dejó un comentario.

Bradley S. en

Grado:

Great customer service from the start to the finish

Arvell G. en

Grado:

Checking in was real good, they provided storage for our good and was helpful in unhooking the trailer and checking us in.

Josephat T. en

Grado:

Nothing you guys are great

Susan H. en

Grado:

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

Trever J. en

Grado:

The price was a bit more than expected for such a short distance .

David H. en

Grado:

last time I use uhaul I got charged for insurance I did not want and was not reimbursed as the employee said I would. I was charged a full day plus insurance for being only 30min. late. The person I returned the truck to was a complete moron and did not know what he was doing. This is the second and last time I will ever use Uhaul They SUCK!

Ronald B. en

Grado:

El cliente no dejó un comentario.

Jill R. en

Grado:

The guy who assisted us was kind, efficient and just overall great!

Timothy G. en

Grado:

El cliente no dejó un comentario.

Patrick G. en

Grado:

the counter help either is very poorly trained or should not be doing that job. Confuses very easily

James W. en

Grado:

LISTEN TO WHERE THE DROP OFF LOCATION IS SUPPOSED TO BE AND DOUBLE CHECK IT. I TOLD THEM BLANCHARD IDAHO NOT BLANCHARD OKLAHOMA SO I GOT SEVERELY OVERCHARGED!!!

Elizabeth G. en

Grado:

everyone was very helpful and courteous.. the location could be a little better marked from the street thanks

Jerad T. en

Grado:

The guy at the counter was so lazy! He would not get up off the chair for anything! He had Ups delivery driver ask if he needed anything picked up? The lazy guy said no and the driver asked if someone in the back needed anything picked up? The lazy guy again said I am the only one here while he sat in his chair

Keith C. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

tell customers to check the mileage on the vehicle to the paperwork before leaving the facility

Stephen D. en

Grado:

El cliente no dejó un comentario.

George C. en

Grado:

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

bobby t. en

Grado:

THANKS AGAIN !!!

cindy r. en

Grado:

Very helpful staff, very clean storage units. 👍🏽

james g. en

Grado:

Treated with respect and was 100% satisfied.

Susan H. en

Grado:

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Justine A. en

Grado:

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Carrina C. en

Grado:

Pick up and drop off was easy, customer service was very polite and nice.

Valerie I. en

Grado:

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Brandon A. en

Grado:

Great staff

Ellen A. en

Grado:

We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Theodore F. en

Grado:

Ever since my initial rental I’ve been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Marilyn M. en

Grado:

We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Thank you!

Byron C. en

Grado:

Nice job dropping off and picking up the box.

Darla C. en

Grado:

Loved the professionalism and ultimate customer service from all the employees. This place is great!

John B. en

Grado:

My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

Ray C. en

Grado:

Thank you

Bryan V. en

Grado:

Thank you

Wendy F. en

Grado:

U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Joshua G. en

Grado:

The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

kristen h. en

Grado:

Everyone was quite helpful.

David N. en

Grado:

yes.

Darla C. en

Grado:

The staff was professional, courteous, and very helpful.

Joanne L. en

Grado:

Friendly Customer service reps.

james l. en

Grado:

Thanks for letting me use your truck and Storage

Chanda M. en

Grado:

I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.

paul p. en

Grado:

Everyone was very helpful

gerald b. en

Grado:

This Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.

Sheldon P. en

Grado:

If I can give more than 5 stars I would.

douglas f. en

Grado:

they got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.

Janice K. en

Grado:

The only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!

Brett W. en

Grado:

Great experiance all around. Thanks!

BIPIN S. en

Grado:

Cruse control on 15" truck would be helpful

jeff s. en

Grado:

I used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me

Roxann W. en

Grado:

I’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.

Corina S. en

Grado:

I was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit

Christopher L. en

Grado:

Noel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.

Tracy p. en

Grado:

Said I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude

ROYCE C. en

Grado:

Very helpful

Dever h. en

Grado:

My rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.

lindsey c. en

Grado:

The staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)

ryan r. en

Grado:

The storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem

karen k. en

Grado:

Great customer service.

MICHAEL P. en

Grado:

The only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.

Charles W. en

Grado:

Andrea especially and other staff were great despite our arrival just before closing on a hectic Sunday. Storage units are awful with no lighting and large unit in three tiny sections & low ceiling

Jeffrey J. en

Grado:

Thank You!

Dave P. en

Grado:

Everyone did a great job.

Mallory P. en

Grado:

This U-Haul location was great. The staff were friendly, accommodating and pro-active about making sure to get the details of my complicated out of state move right. After hours drop off was great.

CYNTHIA B. en

Grado:

They have a great staff. If someone didn't know an answer, they could contact a manager quickly to get an answer. I would recommend this business to others for storage and moving supplies.

John R. en

Grado:

Great place